Hotel Monterey Ginza

10/10

Exceptional

01 Mar 2026

Alice

Staff Extremely friendly and helpful in spite of being obviously very busy. Wonderful rooms and overall clean and neat.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Jay Ming Tang

Clean room, great quality amenities, very central to ginza shops

10/10

Exceptional

29 Dec 2025

Monica

Great location in Ginza, with close proximity to public transportation.

Leisure Partner

10/10

Exceptional

28 Dec 2025

David

Very clean, staff beautiful, location is very close to shops & train

10/10

Exceptional

25 Dec 2025

Thomas

Good location with easy access to Ginza area.

8/10

Excellent

12 Dec 2025

Cathy

Class, spacious room, great breakfast

Partner

10/10

Exceptional

18 Nov 2025

Miho

Very clean, staff was kind and the location was convenient for shopping and taking trains.

Leisure Family

8/10

Excellent

17 Nov 2025

Linda

Clean rooms, staff kept very busy with lots of guests in small reception crowded with stored luggage.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Carla

Staff were helpful and in a super convenient location near transit and shopping.

Leisure

6/10

Pleasant

11 Nov 2025

Nikki

Ok

Business

10/10

Exceptional

11 Nov 2025

Cynthia

The hotel is in a great location with easy access to food, shopping, and the train station. The staff is helpful and courteous. Our room was clean and quiet.

Leisure Family

8/10

Excellent

08 Nov 2025

Ryan

great location. retro style hotel. i enjoyed it, except the mattresses were really firm

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

HYUNAH

Room was good, but the lobby was small, and it felt crowded because of the stored luggage placed around.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Juster

Estadía excelente . Cerca del metro y una área llena de café y tiendas .

Partner

8/10

Excellent

20 Oct 2025

YUCHI

Very nice!

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Ronald

Nothing noted

Leisure Friends

8/10

Excellent

06 Oct 2025

Michael

A flying cockroach gave me a kiss, and the reception staff quickly put it to sleep.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Christopher

Very nice experience: hotel’s location is convenient to metro stops, rooms small but nicely appointed and clean, breakfast was wonderful — western and Japanese options in abundance, served by attentive staff in elegant dining room. Highly recommended.

Business_and_leisure Partner

10/10

Exceptional

23 Aug 2025

Rhene Ben

Thank you

Leisure Family

8/10

Excellent

16 Aug 2025

Davie

Convenient

8/10

Excellent

12 Aug 2025

Rofel

It was okay.

Leisure Friends

10/10

Exceptional

09 Aug 2025

Hari

Excellent

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Sophia

Excellent breakfast buffet with a variety of options. Convenient straightforward walk to the train station, and across the street from convenience stores. Friendly and professional staff

Leisure Family

8/10

Excellent

06 Jul 2025

Kalifa

Excellent location in Ginza. Walking distance to attractions and public transportation. Hotel is old and needs a makeover.

Leisure Family_with_children

8/10

Excellent

05 Jul 2025

Jose

n/a

8/10

Excellent

27 Jun 2025

Leila

I loved the busy city streets and high end stores. Also, this place was very convenient to take trains or bus to other parts of the city. The room was very small but clean and the staff always helpful. I will stay again here because of the location.

Leisure Family

8/10

Excellent

25 Jun 2025

Naftali

For me, It׳s a kind of a museum.
The atmosphere of the building inside out tells: “I’m a dated historical place״ (don’t miss the elevator flour pointing device!). It’ll may perfectly fits those seeking a good location in Ginza and wish to combine “dated price” with old (but gold) style hotel, not that much steps away from the transportation stations and top shopping / dining for all styles and budget, rather than a top notch technology alternative hotel at higher prices. For couple of nights at this area, you get a comfy double bed (the upgraded option!) a decent room size, the good old Japanese bathroom (built from a plastic cube technology I’ve witnessed 15 years back and liked the idea since). On the downside,
If you don’t mind the walls thickness that passes a neighboring room sudden bed bump across the same wall, maybe even a smelly pillow at one side although super comfy (turn it if you don’t mind), then you might want to spend a night (or two) at this museum.

Leisure Partner

8/10

Excellent

25 Jun 2025

Matthew

Perfect for a short stay by a solo traveller

Great location, excellent service

Self

8/10

Excellent

24 Jun 2025

Alejandro

Hotel is dated.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Emerald

very clean

Leisure Family

4/10

Poor

15 Jun 2025

Danny

Even though the property was in a convenient area, I do not recommend this hotel no matter the price if you are looking for a good experience. The property are outdated and the staff are terrible. How am I not been able to check out if I don’t return all the keycard? First, a male staff required me to back to the room and find the 2nd keycard. When I brought it down, a female staff questioned me that it was 3 keycards instead of 2. I responded to her twice that it was only 2 keycards given. Absurd experience.

Leisure Family

8/10

Excellent

13 Jun 2025

Gena

I’d say this is a five star, four star hotel but overall a four star hotel. Good location, not too far from Tokyo station.

Leisure Partner

8/10

Excellent

08 Jun 2025

Sara

It’s quite in busy location. It’s easy to catch the public transportation. Good shopping place nearby

Leisure Friends

10/10

Exceptional

06 Jun 2025

Bala Ganesh

Great staff and location. Decent breakfast. Will certainly stay again

Leisure Family

10/10

Exceptional

03 Jun 2025

Jenny

Great room layout. Amazing breakfast! The location is superb for easy train access and shopping!

Leisure Family_with_children

10/10

Exceptional

28 May 2025

Murad

Great location, nice property, friendly staff. We got connecting rooms that worked well for us.

Leisure Family

8/10

Excellent

25 May 2025

Karen

Fabulous location and very convenient. Decent value.

Leisure Family

8/10

Excellent

23 May 2025

Ana

The property is not new but very comfortable. Staff friendly and nice. The area around is unique. Subway less than a block, many very good shops and options to eat . Very nice neighborhood .

Leisure Partner

8/10

Excellent

21 May 2025

Verified traveler

Location was very convenient, several convenience stores nearby, close to metro stations, shops, restaurants. Staff was courteous as well.

Partner

8/10

Excellent

20 May 2025

Michael

Great location in Ginza, close to stations and plenty of restaurants.
Don’t arrive early and expect to be checked in as they strictly enforce the 3pm check in time. The lobby was packed the day we arrived and even though it was pouring rain we were asked to come back at 3pm.(this was at 2.15pm), at least they had plenty of umbrellas to use. Staff were very friendly and polite however you would think some flexibility could have been applied.
Apart from that it is a very good place to stay.

Leisure Partner

6/10

Pleasant

14 May 2025

Verified traveler

cramped space, facade deceiving

while the faxade outside was verynpresentable the rooms inside were not only very basic it was very cramped and the bed was not comfortable at all.

Friends_and_family Family

8/10

Excellent

29 Apr 2025

Edward

Would have liked drawers and more space. Good hotel, courteous service. Convenient location. Convenience stores across street. Restaurants nearby, even McDonald's.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Zareh

Nice Area and great hotel we got a connecting rooms with reasonable price

Leisure Family_with_children

6/10

Pleasant

18 Apr 2025

Sandra

Front of house

Front staff were very rude and not at all helpful. Not very good reflection on hotel at all. They were busy but felt brushed off any information.

Partner

10/10

Exceptional

12 Apr 2025

Diane

Ginza area very central

8/10

Excellent

12 Apr 2025

WENDY

Bed too firm & lumpy. Pillows hard.

Leisure Friends

8/10

Excellent

10 Apr 2025

Joao

location very convenient
the room was good but smelly. Television only Japanese no ingles . expensive for an old hotel .

Leisure Friends

8/10

Excellent

01 Apr 2025

Wendy Ann

Very convenient to many things and places in Ginza. My only issue is the slow elevator especially when there are lots of people waiting. Otherwise it's a wonderful place to stay.

Leisure Partner

10/10

Exceptional

31 Mar 2025

RUDIN

Lovely comfortable room, wonderful staff and service, great location!

Leisure Self

8/10

Excellent

24 Mar 2025

Rossanna

We enjoyed our stay at Hotel Monterey Ginza! The staff was friendly and welcoming, and there were plenty of complimentary toiletries available. Our room was on the smaller side (typical in Japan), but we still had enough room for our suitcases, and the bathroom was a good size as well. The room decor and furnishings were older, but overall comfortable. Great location too. We appreciated the quieter Ginza area and walkability to both the Ginza and Tokyo stations.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Maria

Good location near train station and restaurants. Ideal place for someone like me that ran the Toyko Marathon. Hotel was near the finish line.

Leisure Self

8/10

Excellent

04 Mar 2025

MARIANA

Loved it!

Leisure Friends

10/10

Exceptional

03 Mar 2025

annie

Awesome

Very good service and clean hotel

Partner

10/10

Exceptional

15 Feb 2025

Anthony

Awesome location, staff is super friendly and accommodating. Lots of shops and eats nearby.

Leisure Family

8/10

Excellent

04 Feb 2025

Hiroshi

Bathtub hot water is NOT hot enough !

8/10

Excellent

30 Jan 2025

Elise

Good location

Great location. Glad I upgraded to a Deluxe Room to provide some additional space.

Friends_and_family Friends

6/10

Pleasant

20 Jan 2025

nora

The room was too warm and there was no way to adjust it, we like the location of the hotel, it is convenient for shopping and choice of eating.

Leisure Family

4/10

Poor

18 Jan 2025

Julie

Chambre miniature

La chambre était minuscule avec un troisième lit qui n’était même pas la grandeur d’un lit simple. On aurait cru que la température était de 30 degré sans clim tellement c’était chaud dans la chambre avec aucune possibilité d’ouvrir une fenêtre de de diminuer le chauffage.

Friends_and_family Family

8/10

Excellent

13 Jan 2025

Gen

悪くない所。

Business

6/10

Pleasant

09 Jan 2025

Jennifer

Not terrible, but would not stay again

There wasn’t much air movement in the room and there was no option to open a window. Very disappointed that hotel staff do not provide support with booking restaurant reservations. We could hear people coughing in adjacent rooms.

Partner

10/10

Exceptional

06 Jan 2025

ralph

Excellent location, friendly but they never offered us the free toiletries. We witnessed being offered to other guests however. Considering we stayed for 10 days we thought they would offer at least once. For the amount we paid you would have thought it would be more readily available.

Leisure Partner

10/10

Exceptional

05 Jan 2025

Cynthia

Very clean and quiet room for 2 people

Leisure Family

8/10

Excellent

04 Jan 2025

EDWIN

Nice and tidy

Leisure Family

10/10

Exceptional

21 Dec 2024

Hugo

Super well located in the heart of Ginza, with many convenient subway connections to other must-see districts in Tokyo. Rooms are clean, spacious and comfortable. Breakfast totally worth it, with an amazing spread of both Japanese and Western foods, this was definitely one of the best hotel breakfasts I had lately. French deco hotel decor/theme is quirky and so interesting amidst ultra-modern Tokyo! Would definitely stay at this Monterey hotel again in the future :)

Business_and_leisure Partner

8/10

Excellent

16 Dec 2024

Isabella

good size rooms

Leisure Family

6/10

Pleasant

08 Dec 2024

Verified traveler

Excellent location. Hotel itself is in need of refurbishment. Limited space and lack of suitcase stand made it difficult. But clean and safe. Staff is professional and kind.

Partner

6/10

Pleasant

30 Nov 2024

Truc

Hotel is old and small

Leisure Family_with_children

10/10

Exceptional

23 Nov 2024

Roland

Nice place

Leisure Family

10/10

Exceptional

22 Nov 2024

michael

Lovely old style property
Good room size and good availability to
Local attractions and restaurants
Close to Ginza shopping
Very friendly and helpful staff

8/10

Excellent

07 Nov 2024

Verified traveler

Good enough

Nice location. Quiet part of Ginza but still accessible. Hotel rooms are small. We got an inside connecting room. It was tiny but at par for hotels in tokyo. Bed is comfortable. Room in general is comfortable, but showing signs of wear. Front desk is efficient. They are strict on key return.

Friends_and_family Family

10/10

Exceptional

06 Nov 2024

Günther

Good location, very close to many shops in Ginza. They received my Amazon packages and stored them. They also store luggage if you arrive before check-in time.

8/10

Excellent

02 Nov 2024

Robin

Pros: Excellent breakfast buffet, good-sized room. Convenient location, walkable. Cons: Check-in area/process small, crowded, inefficient. Staff could be friendlier. Had to ask for room change because someone was clearly smoking profusely on floor of original room. Older hotel needs refurbishing.

Leisure Family

10/10

Exceptional

01 Nov 2024

John

Perfect Location

Great location near the best shopping and multiple subway lines. Clean comfortable. Like many hotel rooms in Japan, they're small.
Nice pajamas!

Partner

8/10

Excellent

01 Nov 2024

Margie

The pic of the room on the website was deceptive- or we were given a smaller room than I booked!

Leisure Friends

6/10

Pleasant

31 Oct 2024

Nikki

Ok

Business

10/10

Exceptional

21 Oct 2024

As

Tokyo Ginza is beautiful

Location was perfect, hotel has own style, something like 30's ...a bit art deco...all good, no complains

Business Family

6/10

Pleasant

14 Oct 2024

Kumi

If you are looking for a convenient place, this is for you. The room I stayed was tiny. It was even hard to open my luggage on the floor.

Leisure Self

6/10

Pleasant

08 Oct 2024

Jenny

The hotel room is extremely small, compared with same brand hotel in Osaka the facility is old and simple,but the location is good.

Leisure Family

8/10

Excellent

23 Sep 2024

Brian

Property is a bit tired. AC needs to be improved.
Very convenient location.

Leisure Family

10/10

Exceptional

23 Sep 2024

ROSANNA

Safe and quiet neighborhood. Staff are friendly and polite.

Leisure Family

6/10

Pleasant

22 Sep 2024

Shuenn

The location was great, close to main shopping strip. Room was clean and staff were friendly and helpful. However, the furniture and bathrooms are older style, lack any USB ports for charging. The supplied USB adaptor didn't work.

10/10

Exceptional

19 Sep 2024

Adil

Excellent hotel

We have stayed at the Monterey Ginza many times. It is very well located. The staff are very kind and knowledgeable and the rooms are a very good size. It's an excellent place to stay.

Business

10/10

Exceptional

18 Sep 2024

Angelo

Very clean and staff was very professional

10/10

Exceptional

10 Sep 2024

Babina

We booked this hotel after having a terrible experience with another. The hotel is in a very nice location close to train station. It is a boutique hotel so it has kind of the old world vintage charm. The rooms are clean, wooden floor which is great and simply decorated. The main lobby could do with a little makeover but whatever it lacks for is made up for with exceptional service and cleanliness. We received a very warm welcome by the staff and everyone was so professional and highly accommodating that the bitter experience that we had was soon forgotten. The 2 front desk staff in the evening (especially Golu) went out of the way to make sure we had a comfortable stay. Hands down one of the best staff we have seen. They can be counted on to address anything without hesitation which for most other hotel staff would have been a task. We would definitely stay here again and would highly recommend it.

Family_with_children

10/10

Exceptional

10 Sep 2024

Sarah

Hotel Monterey was a great choice for our stay in Tokyo! It is close to many train stations, shops, and restaurants.
The breakfast at hotel Monterey is exquisite and a highlight of our stay.

Leisure Partner

10/10

Exceptional

07 Sep 2024

SOO YEAN

I loved that it was smack in the middle of Ginza Street! Obviously, it's close to all the brand names in Ginza, but close to main transportation hubs: it's only about a 30 minute walk to Tokyo Station!!
There were small hiccups in our stay, but the staff were amazing and they did their best to make up for it. I'd definitely recommend this place especially if you're going to travel around Japan and not only stay in Tokyo!!

Leisure Family

8/10

Excellent

04 Sep 2024

Rajeev

Centrally located 8 mins from metro stations. 18 mins from Tokyo rail station. Shops and restaurants choices nearby.

10/10

Exceptional

02 Sep 2024

SONG KWAN

Good

Leisure Family

10/10

Exceptional

25 Aug 2024

Stephanie

Safe, clean, centrally located to train stations. Friendly and helpful staff.

6/10

Pleasant

09 Aug 2024

Lucrecia

This property is older so the rooms are small. We had to book two rooms to accommodate 4 of us. The rooms were not very clean. The staff was really friendly and helpful. We paid for the breakfast buffet and it was a really good spread. The reception area was very small but the front desk staff was great.

Leisure Family

10/10

Exceptional

02 Aug 2024

David

👍

10/10

Exceptional

31 Jul 2024

xinhe

All good

8/10