Name: KOKO HOTEL Ginza 1 Chome
Address: 1-9-5, Ginza, Chuo-ku, Tokyo, 1040061, JP

4/10

Poor

29 Jul 2026

Emmy

The hotel's location was not as convenient as I expected for a Ginza hotel. Since we had a JR East Pass, the nearby Metro station could not be used with our pass, so we had to walk about 18 minutes each way to Tokyo Station. This was especially inconvenient during heavy rain.

The hotel was also farther from attractions than expected. It took over 25 minutes to walk to Tsukiji Outer Market and about 15 minutes to Ginza department stores. I would prefer staying closer to Tokyo Station, where we stayed earlier in the trip, as it made traveling around Tokyo and to other cities much easier.

The biggest disappointment was the housekeeping system. Guests must place a sign outside the door to request cleaning; otherwise, the room will not be serviced. Even after requesting cleaning the next day, the cleanliness level was below our expectations. We noticed many guests carrying their own trash to the lobby because their rooms were not cleaned.

The hotel does not provide 24-hour housekeeping. Guests need to go to the front desk to exchange towels. The front desk staff were polite, but their English was not as clear as other hotels we stayed at during this trip.

The hotel only has two washer-dryer machines, and there is no real-time laundry status display. Overall, the location, housekeeping system, and guest convenience did not meet our expectations. We would not stay here again.

8/10

Excellent

28 Jul 2026

Meriam

Our room is small which

6/10

Pleasant

26 Jul 2026

Philip

We lost one of the room keys and they wanted to charge me 2000 yen for a replacement key. I told them to forget it.

10/10

Exceptional

26 Jul 2026

Conor

Great

2/10

Poor

25 Jul 2026

Ngon

Really bad experience

8/10

Excellent

23 Jul 2026

Ivis

The location is very good.

10/10

Exceptional

22 Jul 2026

Salvador

Great!

6/10

Pleasant

21 Jul 2026

Melissa

Hotel is okay. The fridge was broken. And also some power outlet Staff were helpful they let us transfer to other room but the room but there is also a problem, the safe is broke too.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Rahul

Overall good condition

Family_with_children

10/10

Exceptional

17 Jul 2026

Moe

Very convenient location, and all of the staff were kind, welcoming, and incredibly helpful.

I accidentally made a mistake with my booking and forgot to reserve one of the nights, leaving all of my belongings in the room. The staff went out of their way to contact me by phone and through Expedia, and they carefully kept every single item safe—including the food I had left in the refrigerator.

I was also impressed by the housekeeping team. As I was walking by, I saw them lifting every mattress to vacuum underneath. It was amazing to see how much care and attention they put into making sure guests have a clean and comfortable stay.

I highly recommend this hotel, and I will definitely stay here again!

10/10

Exceptional

17 Jul 2026

Guoyou

Good Location,Good Staff

8/10

Excellent

17 Jul 2026

Guillaume

Tout était parfait sauf que je ne pensais pas que le lobby était fumeur.

Partner

10/10

Exceptional

16 Jul 2026

Moe

Very convenient location, and all of the staff were kind, welcoming, and incredibly helpful.

I accidentally made a mistake with my booking and forgot to reserve one of the nights, leaving all of my belongings in the room. The staff went out of their way to contact me by phone and through Expedia, and they carefully kept every single item safe—including the food I had left in the refrigerator.

I was also impressed by the housekeeping team. As I was walking by, I saw them lifting every mattress to vacuum underneath. It was amazing to see how much care and attention they put into making sure guests have a clean and comfortable stay.

I highly recommend this hotel, and I will definitely stay here again!

Self

10/10

Exceptional

16 Jul 2026

QING YU

Good location, clean room and friendly staff. Only thing is laundry, it takes time to bring clothes to a fully dry up.

Family_with_children

8/10

Excellent

15 Jul 2026

Rade

.

Family_with_children

10/10

Exceptional

14 Jul 2026

Lily

Really enjoyed the amenities on the premium floor. They have pancakes in the morning, give you free water bottles, and have skincare products in the bathroom. The double room is small but big enough for two. Staff were helpful and it’s in a nice quiet part of Ginza.

Partner

10/10

Exceptional

14 Jul 2026

Bryce

The Koko hotel is clean and easy for travelers when visiting Tokyo. This property is located close walking distance to the metro, coffee shops, restaurants and a plethora of department stores as well. Consider the Koko hotel as a hub for your Tokyo visit. I always make it a point to stay here,

Self

6/10

Pleasant

09 Jul 2026

Zakera

Hotel was good. Staff friendly. But location is not ideal

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Asako

Staff members were very friendly and flexible. The room was very clean and they were ready for us when our flight was delayed.

Family_with_children

8/10

Excellent

06 Jul 2026

Rita

Clean property, complimentary amenities, 7/11 right across the street. Plenty of restaurants down the block.

Family_with_children

10/10

Exceptional

04 Jul 2026

Syaiful Fahmi

The room was clean when I checked in. The staff were very helpful when I had questions about late check outs and luggage storage. Everything was great but would be better if they had more laundry facilities. Not a problem though as there was laundry facilities nearby as well

Self

6/10

Pleasant

02 Jul 2026

Aliaksandr

My stay was disappointing overall. The room had visible dust, which wasn’t pleasant. Also, one of the dryers didn’t function as expected. I only realized that after my clothes were still wet, and there was no alternative solution. Overall, not a great experience.

Family_with_children

10/10

Exceptional

02 Jul 2026

shannon

Location is great! Right by Ginza shopping.

Family

8/10

Excellent

30 Jun 2026

Dani

The location of the KOKO hotel was good- within walking distance to Tokyo station and shopping centers/ shops. The staff were friendly and helpful. Clean and deep bath tub! Communal umbrellas were available on rainy days.
What we didn’t like about this hotel:
-pillows need an upgrade
- towels need an upgrade
-stains on comforter cover
-The sheets are not folded securely under the mattress-slides off during the night easily
-lack of personal care amenities in the lobby: there were no facial toner/lotion, no facial masks
-no lotion in the hotel room
-Be aware of the 5th floor window, especially traveling with a child.

Family_with_children

10/10

Exceptional

28 Jun 2026

Matvey

It was clean

10/10

Exceptional

27 Jun 2026

Juchuan

Very good location

Family_with_children

10/10

Exceptional

26 Jun 2026

Daniel

Really enjoyed our stay at KOKO. It was conveniently located to the shipping areas and there were plenty of konbini and Starbucks locations nearby if you're a coffee fiend.

Hotel rooms were nice and very updated, but I want to remind everyone that these are Tokyo sized rooms, not American sized. They are quite small for two people - even in a premium double.

They also have nice amenities available to make your stay better including luggage storage.

Would stay again, and I would recommend if you want to be near Ginza's shopping scene! Also somewhat close to Tokyo station.

Partner

10/10

Exceptional

25 Jun 2026

Cheng San

Conveniently located for shopping, easy trains to Narita and Haneda.

Partner

10/10

Exceptional

24 Jun 2026

Abu Md. Quamrul

Very good.....

10/10

Exceptional

22 Jun 2026

Greysi

Excelente me encantó

10/10

Exceptional

21 Jun 2026

Lance

There was only 2 laundry machines

Business

10/10

Exceptional

21 Jun 2026

ruben

Loved it my Wife and I were here for for 4 Days before heading to Kyoto excellent location walking distance to shops and restaurants the hotel staff gave excellent service great amenities for you to take to room vending machines in lobby very close to Tokyo train station and Metro stop. Found an excellent Ramen shop down the street cozy little place would definitely stay here again.

Partner

8/10

Excellent

20 Jun 2026

Lang

Clean room.
Staff is helpful

Family_with_children

10/10

Exceptional

20 Jun 2026

Cheng San

Public bus nearby bring one to other parts of city

8/10

Excellent

19 Jun 2026

Zoe

Hotel is in a good location, there is a 7/11 across the road and numerous train stations within walking distance.

Staff are lovely, amenities are good, there is a laundry if needed and the hotel will store your luggage is needed for the day.

Only negative is that the rooms are on the compact side. We had a double room and the bed is against the wall, so to access one side you are climbing over the bed.

Partner

10/10

Exceptional

12 Jun 2026

Alexander

Very nice and clean hotel, very friendly staff and great location. There is a convenience store across the street. Good sound insulation. Perfect for tourists looking to explore the city, as there are 3 subway stations near-by, and the Tokyo Station is very close. The area has a lot of high-end shopping.

Self

8/10

Excellent

11 Jun 2026

Zoe

This was an additional night for us, as we decided to come to Tokyo a day early.
Only a twin room was available, this however on arrival at a room seemed to me more like a large double as there was no gap between the beds! If we had not been a couple but two friends this is quite intimate!

The room itself is small by London standards but a usual size for Tokyo.

Excellent location of hotel in Ginza and a 7/11 is across the street.

Hotel provides excellent amenities, including bath salts, hair bands, razors and tea/coffee.

There is also a microwave, ice machine and ice cream vending machine

Partner

10/10

Exceptional

11 Jun 2026

Adita

Super cute!

Family_with_children

4/10

Poor

11 Jun 2026

Simon

I am very upset with the laundry machine. It ruined me lululemon pants that were new. Plus it didn't dry my clothes and I paid for it twice to dry. So very disappointing.

Partner

8/10

Excellent

09 Jun 2026

John

Nice hotel. Excellent location in Ginza. The room, for 3, was small, but clean. The lobby area was small and felt cramped.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Khang

Good amenities free water, wish room was a little bigger

10/10

Exceptional

08 Jun 2026

Kimberly

I stayed here for 2 nights before transitioning to another hotel that I had already booked in Ginza. I wish I was able to just stay at the Koko Hotel! The beds were much more spacious than the other one and the location is excellent. There are a lot of restaurants within a 6 minute walk and you are right in the center of Ginza shopping within 10. There is also a huge 7 eleven right across the street for snacks and quick breakfast items.

Family

10/10

Exceptional

08 Jun 2026

Meagan

I only had a night’s stay here, but I enjoyed the property. The room is modernized and had high end amenities. Check-in/out was smooth and the staff were helpful.

Self

10/10

Exceptional

07 Jun 2026

Jenny

Small but comfortable rooms. Quiet neighborhood. Close to dining and shopping. Very walkable area. Staff was always busy so we had little help from them but the few we dealt with were helpful.

Partner

8/10

Excellent

06 Jun 2026

Paul James

This hotel is clean, comfortable, has great amenities, and is well placed. The only reasons I have not given it 5 stars are because the room was relatively small (though of course an could have booked a larger one) and because there was no option to include breakfast (but there are plenty of places to eat nearby).

Self

10/10

Exceptional

06 Jun 2026

Alp

Mid size room compared to Tokyo standards

Partner

10/10

Exceptional

05 Jun 2026

Thao

Good

Family_with_children

8/10

Excellent

03 Jun 2026

Adriana

The only thing I will say is that the laundry room isn’t big enough there are only two machines and it takes forever!! So that kinda sucked but other than that I loved this hotel will be staying here again that’s for sure !!

Friends

8/10

Excellent

03 Jun 2026

Luca

Esiste la possibilità di scaldare la propria cena nel microonde del piano terra e consumarla ai tavoli messi a disposizione nella hall accanto al microonde troverete distributore dell'acqua e del ghiaccio gratuiti. Vending machine per gelato, patate arrosto e sottovuoto per i bagagli. Struttura ben tenuta. Servizio bagaglio eccellente. Il personale fa di tutto per accogliere le richieste.

Partner

10/10

Exceptional

02 Jun 2026

chadi

Rooms are always clean, staff helpful, service available all the time, location is also very convenient,
the only thing is about the room, the first room option is usually very small, no room to move as much, choose room size wisely if intrested

Family_with_children

10/10

Exceptional

02 Jun 2026

TIFFANY

Clean room and friendly staff. Rooms are small, but that is normal in Tokyo.

Self

10/10

Exceptional

01 Jun 2026

Joni

Had a great stay good location

10/10

Exceptional

01 Jun 2026

Emily

Good size room! Location is great, close to shops, cafes, and station. I recommend accessing the station by walking to Tokyo square one ground floor.

Staff was super friendly. Let us use the scale to weigh our suitcases and helped set up our ride to the airport! You pay via touch pay in the taxi.

Partner

10/10

Exceptional

29 May 2026

JoEllen

Nice hotel with lots of amenities. Lounge area to sit in with ice and water provided. Lots of shops, restaurants within walking g distance.

Family

10/10

Exceptional

28 May 2026

Christopher

The staff was really nice, and the room was great except that the shower curtain is too short, and so when the shower water hits it directly, it blows out of the tub, allowing water onto the floor outside. Otherwise, i recommend this hotel.

Self

10/10

Exceptional

27 May 2026

Kshitij Avinash

Great location

10/10

Exceptional

27 May 2026

Kim Christine

Very close to everything, especially has a 7 eleven right in front of the hotel. Loved that they have hair tools for free rental too!

Partner

10/10

Exceptional

27 May 2026

Raffaele

The hotel had a great location, was modern and clean. Only downside were small rooms to be expected in Japan

Family

10/10

Exceptional

26 May 2026

Nelly

Love this hotel. It’s in the best location of Tokyo. Near train stations, restaurants and high in shopping areas. Very clean, staff friendly and amazing prices. I will definitely come back.

Family

10/10

Exceptional

25 May 2026

Tim

Nice stay, walkable to Tokyo Station, Theater and fish market.

Self

8/10

Excellent

23 May 2026

Joseph

Premium floor is fantastic, the room was clean and the amenities were spot on. It's walkable to the trains easily enough (local and national rail)

Self

10/10

Exceptional

22 May 2026

Sarvenaz

Room was clean and we have access to amenities. Great location helpful staff

Partner

6/10

Pleasant

22 May 2026

Ester

We had the standard twin room, super tiny. You could barely get out of bed especially if you’re on the window side. It’s not senior friendly. Injury is just waiting to happen. They definitely need to change their towels. It’s almost yellow & really worn out. Housekeeping is doing a good job though on the cleanliness of the rooms. Maybe, get a better room, maybe it has more room to walk to the bathroom & more room for your luggages.

Family

8/10

Excellent

21 May 2026

alejandro

It’s a clean hotel, relatively new and staff was helpful. Standard rooms are very small. It’s hard to open luggage and move around. The location is great because is central and located in a nice up market area of Tokyo. Location is good to move around to other places because of subway connections.

Partner

10/10

Exceptional

19 May 2026

Josh

Great price and location!

Friends

10/10

Exceptional

19 May 2026

Hui

It is a very cost effective choice!

Family

6/10

Pleasant

16 May 2026

Maria Teresa

The standard room with twon beds was so tiny with only a foot from rhe bed to the wall. You have to pick your toothbrush, coffee or tea or other amenities before you go to your room. They are not in the room like the other hotels. I have stayed in another hotel in Tokyo and the standard room is bigger.

Family

10/10

Exceptional

16 May 2026

Efrain

Amazing hotel with amazing staff! A very positive experience !

Friends_and_family Friends

8/10

Excellent

15 May 2026

Hyelee

It was great location and staff was helpful. I guess it just okay place for tokyo hotel

Partner

8/10

Excellent

14 May 2026

Yi

very convenient in terms of transportation to the airport ,train station & other public transportation’s, close to the supermarkets and right in the Ginza shopping center. Room is small especially for carrying large baggages

Partner

8/10

Excellent

14 May 2026

Mathew

Clean room, cheap room, staff were friendly.

Self

10/10

Exceptional

14 May 2026

Sanaz

Clean and cozy, close to brand's store.
Lots of food option in nearby

Friends

10/10

Exceptional

12 May 2026

ABDALLAH

Great customer service'
, great location , affordable, free water dispenser, drink vending machine in the lobby,

Self

10/10

Exceptional

08 May 2026

Mingming

The laundry service is very convenient, and the staff is very helpful.

Self

8/10

Excellent

08 May 2026

Jerico

Quiet neighborhood easy access trains restaurant etc great staffing!

8/10

Excellent

07 May 2026

Barbara

Clean cozy room

10/10

Exceptional

07 May 2026

Rayna

Great location and amazing service. Highly recommend!!

Partner

10/10

Exceptional

05 May 2026

Daniel

Great location in Ginza for a pretty decent price. Nice amenities. Rooms were tiny, to be expected. Around the corner from the local train station and 10-15 min walk to the large Tokyo Station. Staff were very helpful.

Partner

10/10

Exceptional

04 May 2026

Michael

Stay there on two occasions in early April as I was doing my business travels…. This place is perfect with great staff and convenient location so thank you and I will be back.

10/10

Exceptional

04 May 2026

Maryam

The location is amazing, very clean and beautiful area accessible to all trains lines. Checkout and checking are so easy. 1 minute walk to seven eleven if you need anything so quick.highly recommended especially for those with the kids.

8/10

Excellent

04 May 2026

David

No air conditioning. I have never sweat so much in the last 3 days. I spoke w the front desk and was told to turn off the power but still hot air was coming felon the ducts

Self

10/10

Exceptional

03 May 2026

Christopher

We stayed at the 12 floor with private lounge serving Pan Cake, Coffee/Tea and Fruit Juice. Love the vibe and stayed. Room is simple and nice. Staff very attentive. Approx 15mins walked to Tokyo Stn. Highly recommended!

Partner

10/10

Exceptional

01 May 2026

mira

Very good location,clean

Family

10/10

Exceptional

30 Apr 2026

Alec

Had a wonderful stay .
If you opt to use the currency exchange machine at the front desk, be sure to read all the information first.

Partner

10/10

Exceptional

29 Apr 2026

Masanobu

Yes.

Business

8/10

Excellent

29 Apr 2026

JAIME

Friendly and accommodating staff and clean room. Great location

Partner

6/10

Pleasant

28 Apr 2026

Rogelio

The room are really small for 2 people

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Ofelia

In all honesty, if we're just talking about the rooms, Koko Hotel in Ginza 1-chome is maybe just a little above average. Like most Tokyo hotels, the rooms are small. Of note, both the double and standard twin rooms have the same area but the double bed leaves a smaller footprint so I recommend sticking with that instead to make room for your luggage. The lobby has all the amenities, a water and ice dispenser, and the front desk also lends other things. However, what made the difference was the service and hospitality.

My family's stay was unfortunately cut short due to an accident. The concierge was quick to call an ambulance and assisted us the entire time in interpreting between us and the paramedics. When I informed the hotel of the need to cut our stay short to return home so my mother could get surgery ASAP, they agreed to refund the costs for the rest of our stay and made the entire process easy. They also left a note on both rooms to come by the front desk to get a refund for the accommodation tax that we had paid as well.

A special mention needs to be said to Mr. Yonjan, who helped with all the translation during that night, and to Ms. O, who graciously helped us with refunds. Thank you for making what was a stressful situation at least a little bit easier on us. It was very much appreciated.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Jasmine

This hotel was in a great location - located right across the street from a 7/11 and down the street from many restaurants and shops. The room was pretty small, which is difficult since we were traveling with a couple of large luggages.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Ariel

Great hotel and location

Self

10/10

Exceptional

27 Apr 2026

Thanusha

Really nice hotel and closer to the shopping area. And we really enjoyed our stay in KOKO hotel.

Partner

10/10

Exceptional

27 Apr 2026

Pui Lam

I had a great stay and would absolutely recommend it for anyone visiting Tokyo.

The location is excellent—situated in the Ginza area, it’s within walking distance to multiple subway lines, making it incredibly convenient to get around the city.

Check-in was smooth and efficient, and the staff were polite and professional.

The room itself was compact, but very clean, modern, and well-maintained. Everything felt thoughtfully designed to maximize space, and it never felt cluttered. The bed was comfortable, and the room was quiet at night, which made it easy to rest after long days of exploring.

The bathroom was spotless and in excellent condition, with strong water pressure and good amenities provided. Housekeeping did a great job maintaining cleanliness throughout the stay.

Overall, this hotel offers great value for its location and quality. It’s a reliable, comfortable option in Ginza, especially if you’re looking for a clean and convenient place to stay. I would definitely return on my next trip to Tokyo.

Partner

10/10

Exceptional

26 Apr 2026

Maaye

Everything is perfect

10/10

Exceptional

26 Apr 2026

Michael

Very conveniently located Ginza lots of great restaurants and lots of great shopping around and this concept of hotel is pretty simple and business friendly…. Good for solo travelers.

10/10

Exceptional

26 Apr 2026

Yukari

Right price

Self

8/10

Excellent

25 Apr 2026

Philip Herd

Very small rooms even on the luxury premium rooms. Some staff were helpful, others seem just to show up for work.

Good location, close to luxury shopping

Partner

8/10

Excellent

25 Apr 2026

Suk Han

Nice staff and clean room. Very convenient location.

Friends_and_family Family

6/10

Pleasant

24 Apr 2026

Collin

There is only 1 washer/dryer for the property, no breakfast, and overall kept very warm (Hallways were often 75F plus)