Name: Hotel Metropolitan Tokyo Marunouchi
Address: 1 7 12 marunouchi Chiyoda, Tokyo, 100 0005, JP

Hotel Metropolitan Tokyo Marunouchi

Tokyo · Japan

1 7 12 marunouchi ChiyodaView location

100 reviews shown

10/10

Exceptional

30 Jul 2026

Carolina

Above expectations, love the location and the service !

10/10

Exceptional

30 Jul 2026

Lynn Deborah

This was our 3rd time staying at this hotel. We love the location, the convenience of hotel amenities, and the comfort of our room. It is always clean and well maintained, and the staff are friendly and responsive. Would definitely come back for a 4th time!

10/10

Exceptional

29 Jul 2026

Johnathan

Everything at this hotel was great! Staff was incredibly kind and helpful, the restaurant was nice, and the rooms were well kept. Will definitely be staying here again!

8/10

Excellent

29 Jul 2026

Joseph

The rooms were clean, but small. You will be paying a premium because of its proximity to Tokyo station, which is very convenient. All in all, we would stay again, but for an extended stay, I would stay further out from Tokyo station, and avoid paying the premium.

8/10

Excellent

25 Jul 2026

Julie

Great location at Tokyo Station with all train services and mall with many restaurants.
Staff are really nice and helpful.
Breakfast is both Japanese and Western.
Great aircon, nice toiletries.
Rooms are a little dated in their styling but location great and beds very comfortable.

Amazing train set in the lobby as well which is a model of the city which is pretty incredible!

10/10

Exceptional

23 Jul 2026

Maykala

Small rooms as are the norm in Japan but perfectly efficient. Everything you needed was there including PJs.
Fantastic location above the subway and JR and Shinkansen lines.
Lots or convenience stores and eateries within walking distance under the train stn.
Staff helped us purchase a stamp and post a postcard.

4/10

Poor

21 Jul 2026

Samantha

I stayed at this hotel near Tokyo Station because it was advertised as renovated, but the rooms felt very outdated\. The bathroom was especially disappointing—when I turned on the sink, I could literally feel the plumbing vibrating at my feet\. That alone made the room feel poorly maintained and nowhere near the modern experience they claim to offer\.

To make matters worse, there was a face towel left in my bathroom with a poop stain on it\. That is completely unacceptable and a serious cleanliness issue\. Between the outdated room, the poor maintenance, and the disgusting towel, this was a terrible stay\. I would not recommend this hotel to anyone expecting a renovated property or even basic standards of cleanliness\.

10/10

Exceptional

20 Jul 2026

Mohammad

Great all around

Family_with_children

10/10

Exceptional

18 Jul 2026

Michael Ho Man

Quick check in, staff spoke good English. Great assistance for transportation of our luggage shipped to next hotel.

Family_with_children

6/10

Pleasant

17 Jul 2026

Didn't like the smell in the room.

10/10

Exceptional

13 Jul 2026

Badar

Great location to arrive, all things at walking distance and so close to Tokyo station. Great to arrive, freshen up before to travel to other cities.

Family_with_children

10/10

Exceptional

13 Jul 2026

Ashleen

Clean hotel and helpful staff

Family_with_children

8/10

Excellent

13 Jul 2026

Michelle

I feel that there should be USB charging points in rooms. I have noticed that some rooms have kettles. I only discovered this on my returned stay. Overall a very good hotel to stay.

Family

10/10

Exceptional

12 Jul 2026

Deame

The staff is amazingly communicative. Breakfast was fabulous and diverse in offering. Air conditioning worked great. Great toiletries.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Qian

Traditional Japanese breakfast is amazing

Family_with_children

10/10

Exceptional

08 Jul 2026

Kim

I really like this hotel. It is very clean, convenient and nice staff. I will come back.

Family_with_children

10/10

Exceptional

08 Jul 2026

Farhad

Great place

Family_with_children

6/10

Pleasant

04 Jul 2026

Melissa

We stayed here overnight only, so we could catch a Shinkansen train out the next day after a long day flying to Japan. We are a family of 4. Very convenient location but the room wasn’t great and as nice as it looked in the photos. For the price we paid, I expected better. Convenient yes, comfortable just okay.

Family_with_children

10/10

Exceptional

04 Jul 2026

Michael

The absolutely best location for exploring Tokyo. It’s attached to Tokyo Station. Easy for everything from food to logistics.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Tessa

1st room smelled terrible! No kettle or coffeemaker to make hot water or coffee in room. You should stop offering non-renovated rooms to future guests! For $386 room rate per night not acceptable! I have never stayed in room with bathroom that looks like was built maybe 20 years ago!!

Family_with_children

8/10

Excellent

03 Jul 2026

Michelle

The location of this hotel is great. Next to the Tokyo station. However, there isn't any USB charging point in the hotel rooms.

There was no kettle in the room when we arrived, but there is one in the room we stayed for our return journey.

The self-laundry facilities are useful. Overall is a convenient hotel to stay.

Family

10/10

Exceptional

02 Jul 2026

Hyunwook

very nice location for travelling around Tokyo

Family_with_children

10/10

Exceptional

01 Jul 2026

I stayed at this hotel for one night before heading to Kyoto. The location is perfect, as it’s directly connected to Tokyo Station, making it incredibly convenient for travelers. The city view from my room was stunning, especially at night.

I enjoyed every moment of my stay, from the comfortable room and beautiful bathroom to the delicious breakfast buffet. It was a wonderful experience, and I would happily stay here again.

Self

8/10

Excellent

01 Jul 2026

GeneMoo

The hotel was in a great location right next to the Tokyo station. Just that it was difficult to find it once we arrived at the station. There are simply too many exits for the first-time visitor. The staff members were very friendly and helpful. The fitness and amenities are a bit on the lower side, maybe because this is for business travelers? It would be nice if there were some extra washrooms. Overall, very nice hotel and I enjoyed the stay there!

Family_with_children

10/10

Exceptional

30 Jun 2026

Victoria

Price compares to the hotel. Clean room, gym is small, but still enjoyable.

Family_with_children

10/10

Exceptional

30 Jun 2026

Karen

Very convenient and the staff are super helpful. A male staff brought us fo hotel lobby to the bus terminal as we were u sure the directions. His thoughtfulness is much appreciated!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Melonie

This hotel was perfect for our one night stay in Tokyo. Right next to Tokyo station, excellent views, quiet and the staff was very friendly. The room amenities were above the standard and the beds were comfy.

Partner

6/10

Pleasant

28 Jun 2026

Natallia

This hotel disappointed. When I was booking it, it looked like it was in a very convenient location and very upscale, but it did not meet our expectations. We found a lot of inconveniences with this property. For instance, the hotel doesn't offer water bottles to guests and doesnt even offer water in the lobby. To make coffee or tea, you have to pull everything out of the cabinet and set it all up. We found the carpet not vacuumed, and the room with a stuffy artificial smell. The area around the property is way too busy. Most restraunts/ cafes don't even offer sitting near the station. If you are traveling as a family for leasure, I would suggest to skip this hotel.

Family

10/10

Exceptional

24 Jun 2026

Hak Kwong

Friendly and helpful staff; good location

Partner

10/10

Exceptional

23 Jun 2026

Martha

Location is a plus. Furniture needs replacing.

Partner

10/10

Exceptional

23 Jun 2026

Racquel

The staff are professionals. They are very helpful and so dedicated. They make you feel welcome and they show how they appreciate you. Location is superb. The room we stayed in is beautiful, The design and color choice are relaxing. The bed, pillows, sheets are comfortable. The place is quiet and clean. Definitely will stay again.

Family

10/10

Exceptional

22 Jun 2026

Sylvie

Great hotel with an excellent location. It was very convenient to get around and access public transportation.

The staff provided great service, and I appreciated that my luggage was already in my room when I checked in. The hotel was clean, well maintained, and smelled fresh throughout. Overall, I had a very pleasant stay and would recommend it.

10/10

Exceptional

20 Jun 2026

Lisa

This is by far our favorite property in Tokyo. The proximity to Tokyo Station cannot be understated as convenient. The room is extremely quiet and the amenities provided are more than we could ever need. Definitely recommend for those looking to stay in a central area near Toyko Station. Everyone is especially kind and everything is spotless.
Bed is comfortable and linens are soft. The water pressure from the shower is awesome.

Partner

10/10

Exceptional

20 Jun 2026

Jingjing

The stay was great.

Partner

8/10

Excellent

20 Jun 2026

Naomi

The location was very convenient and room size was decent. The gym however was small and didn’t have many machines.

Family_with_children

8/10

Excellent

20 Jun 2026

Maheka

Rooms small as in Japan. Neighborhood very uptight business. We stayed for logistics reasons as 10 seconds walk to Tokyo train station. View good , Breakfast if you Jap authentic cuisine then local section was a delight. Quick check in check out.

Family_with_children

10/10

Exceptional

20 Jun 2026

Kyle

Absolute professionalism and courtesy. Will be back for sure.

Family_with_children

8/10

Excellent

18 Jun 2026

richard

The room was small and price quite high for the area. Seems like the room could be better configured.

10/10

Exceptional

17 Jun 2026

Martha

Best for location. Steps from Tokyo Station, shops, retail, restaurants, bus station, airport transportation. Only negative was hotel breakfast in private boutique restaurant on lobby floor. Not suited for hotel volume. Lengthy wait times. Small restaurant. Not good for large families. Over crowded. Heavy morning rush. Tight quarters, hard to maneuver. A lot of bumping into people. Few tables. Sometimes closed. Station eateries open after 8am. Need to get food the night before for early departures or excursions.

Partner

10/10

Exceptional

16 Jun 2026

Harry

The location was perfect just adjacent to the Tokyo station where you can catch the bullet trains. Hotel staff was wonderful and very accommodating and they spoke English! We had a king room and although it was small compared to USA rooms, it was very comfortable. The breakfast buffet had both American and Japanese entrees and all were tasty and presented beautifully. I would definitely stay there again!

Partner

10/10

Exceptional

14 Jun 2026

Vaibhav

Centrally located big size rooms and very clean property. The breakfast is really amazing with a lot of options for continental and traditional Japanese cuisine.

Family_with_children

10/10

Exceptional

11 Jun 2026

Lea

Got a little confused finding where to actually get to the building coming out of Tokyo station as there weren't super clear signs or anything. Once we found it it was easy! Super cool model in the middle of the lobby of the station/area! It's a bit of a maze depending on where your room is, but manageable.

Partner

8/10

Excellent

11 Jun 2026

Erlend

Common areas well maintained. Rooms are on the older side, not very fresh. Also, no gym available...

Business

10/10

Exceptional

10 Jun 2026

Adiaha

We stayed here for 10 nights and the location was perfect! It was quite pricey compared to other hotels in Tokyo but for the space, location and amenities the price was worth it for us. It is directly connected to Tokyo Station which means a quick walk to the train and hundreds of restaurants. Our room was well equipped with pajamas, slippers and every toiletry you could want or need. We stayed in a suite so I don't know if every room came with the same amenities but we were happy. Everything was replinished daily. The breakfast buffet was great with a nice mix of Japanese and western dishes. They had a lovely espresso machine that I took advantage of every morning! My mom also had dinner at the restaurant 1 night and room service another and thoroughly enjoyed both.

The concierge was helpful in arranging taxis, dinner reservations or any other outings you may be interested in. I would definitely stay here again if visiting Tokyo!

Family

10/10

Exceptional

09 Jun 2026

Chi

Nearby the Tokyo Station, very convenient!

10/10

Exceptional

08 Jun 2026

Tommy

Great location for business trip

Self

10/10

Exceptional

07 Jun 2026

Brian

Connected to Tokyo Station
We got the train track view and was nice to see all the trains. Lots of restaurants and shops at Tokyo Station. Easy to get around Tokyo. Starbucks and convenience stores nearby.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Lisa

Fav hotel in Tokyo. We love the central location and ease of access being adjacent to Tokyo Station. Easy for Narita Express, Shinkansen, and major JR lines. Rooms are comfortable and quiet and filled with amenities. Staff are incredibly helpful and friendly. Highly recommended.

Partner

10/10

Exceptional

06 Jun 2026

Christopher

Convenient location adjacent to Tokyo station, clean and excellent service

Family

10/10

Exceptional

06 Jun 2026

Stephen

We booked this hotel for (1) view and (2) location. As for the view, we reserved a corner room expecting the magnificent city view. It was a disappointment. The view in one direction was dominated by a large, ugly construction site. Worse, the room had obviously not been renovated. The fixtures were outdated and the room had an unpleasant smell which the air purifier did not help much with. However, after we expressed our dissatisfaction via email, we were offered a train view room for our second and third nights. What a difference! First, the room had been renovated and did not have a bad smell. Second, while a view of train tracks might not sound appealing, we were in fact very impressed. It was fascinating to watch the trains come and go at Tokyo station. In addition, the city view was fantastic, especially at night. We would highly recommend the train view rooms and would certainly stay in one again next time we are in Tokyo. We very much appreciate the staff addressing our concerns with the corner room. As for location, it could not be better. We arrived on Shinkansen and departed on Airport Limousine. Both are easy walks from the Metropolitan. I would note that while it is true that the hotel entrance is outside the Nihombashi exit, there are two hallways. The larger one, which we took, is not well marked. The smaller one is clearly labeled for the Sapia Tower and the Metropolitan Hotel. Once we learned this route, it was easy to get from Tokyo station to the hotel.

Partner

10/10

Exceptional

06 Jun 2026

Emma

This was a great spot for our final night in Tokyo! We chose the hotel due to its proximity to the station, and it made getting to the airport so easy in the morning. The room was tight, but so nice and had a comfy bed. The staff was great and helpful with storing our bags while we were out shopping!

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Phuong

Clean room
Very professional and friendly.
We will come back…

Family

10/10

Exceptional

05 Jun 2026

Marcelo

Amazing location in Tokyo. Amazing staff, very helpful and friendly. From all my stays in Tokyo best experience so far.

Partner

10/10

Exceptional

05 Jun 2026

Syed

Great hotel with nice open rooms. Conveniently located right next to Tokyo station

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Maria Luisa

The rooms were small but very well kept. The hotel is well located as it is next door to Tokyo station where any public transportation stops.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Caroline

It's a business hotel, convenientky close to the subway, Shinkansen trains. But it was in a business district so nothing special to write about. We jualst stayed there for 2 nights on our way back to home.

Family

10/10

Exceptional

03 Jun 2026

Yasmin

Great location. Room small but doable. Would return

Partner

10/10

Exceptional

02 Jun 2026

Shishira

The hotel was perfect. We had excellent views of Tokyo city from the windows. All the rooms are above the 27th floor. The best part was the location. In the hear of downyown Tokyo right above the railway station. Extremely well connected.

Family_with_children

10/10

Exceptional

01 Jun 2026

Steve

Great location. Staff were excellent.

Partner

10/10

Exceptional

01 Jun 2026

Allen

This hotel staff are so nice and the location is so convenient, we really enjoyed staying at this hotel.

Friends

10/10

Exceptional

01 Jun 2026

Nadiya

Amazing experience and we had the Best view of Tokyo! Highly recommend!

10/10

Exceptional

31 May 2026

kevin

Great hotel! Great location right across the street from the Tokyo station train. Absolutely delicious breakfast and reasonably priced. Beautiful views.

Family

10/10

Exceptional

30 May 2026

Brody

The view from our room was awesome. We paid a bit more for the 'train view' room and it definitely added to the experience. Room was only a lil smaller than a typical 'Western' style hotel. The staff were very helpful, extremely nice, and most knew some English too. The location was really great and literally on top of parts of the Tokyo station.

Family

10/10

Exceptional

29 May 2026

John

Clean room, great service, great shower and bath. The room was small and the bed was right up against the wall on the right side, which made it difficult getting in and out of bed.

Partner

8/10

Excellent

28 May 2026

Audrey-Anne

Hôtel bien situé. Toutefois, c’est bruyant et il fait très clair dans la chambre malgré les rideaux.

Partner

10/10

Exceptional

28 May 2026

mikiko

Clean and very modern building, amazing breakfast buffet, helpful staffs… I loved the selection of amenities they had!!
Location is fantastic too!
Recommend anyone who need easy access from station!

Self

10/10

Exceptional

28 May 2026

Vernon

Great location next to Tokyo Station. Fantastic buffet breakfast. Friendly, helpful staff.

Partner

10/10

Exceptional

27 May 2026

saghi

It is very helpful to be right beside the Tokyo train station.

Partner

10/10

Exceptional

27 May 2026

Asaki

Very easy to find and convinient!

Self

10/10

Exceptional

25 May 2026

Victoria

Conveniently located next to the train station and very clean!

Family_with_children

10/10

Exceptional

24 May 2026

Grace

Right next to Tokyo station Nihobashi exit, very convenient. AC is great. Staff spoke excellent English.

Partner

10/10

Exceptional

23 May 2026

Yasuhiko

All good. Close to Tokyo station.

Self

8/10

Excellent

23 May 2026

Sarah

First of all, I wanted to say that this is not a hotel for a family vacation — it’s definitely a business hotel. Every time I got in the elevator it smelled like smoke. The bathroom was very odd, from the plumbing to the loud toilet to the lack of ventilation… It was also very hard to find from Tokyo Station (going into the station was easy but figuring out the correct exit for this hotel was a real challenge)… We got lost multiple times. Also, while it’s close to the main train station, it’s not really in an attractive part of the city. It’s surrounded by office buildings and hence business professionals so it’s busy and not a touristy area at all. I wouldn’t recommend this hotel except for a business trip or an overnight stay when proximity to Tokyo Station is a priority… All that said, the front desk staff was very accommodating when we had luggage challenges, agreeing to store our luggage for most of the day we checked out, so I really did appreciate that. The hotel just wasn’t the right fit for the type of trip we were on, unfortunately.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Allen

This is the most guess friendly hotel I have ever stayed in Japan and other countries I have visited. This is my first time staying here. Will be my first choice in the future when I am visiting Tokyo. Thanks to everyone!

8/10

Excellent

22 May 2026

Muhammad

Great location, very clean room. Gym did not have weights though.

10/10

Exceptional

21 May 2026

Neal

Rooms are a bit dated.

Partner

10/10

Exceptional

21 May 2026

Sujie

Room was clean and location was great.

Self

10/10

Exceptional

19 May 2026

angela

The hotel was in a great location attached to Tokyo Station eliminating another train after returning on the Shinkansen. Be warned the lobby /reception is on the 27th floor so google maps will say ‘you’ve arrived’ but you need to go inside the building and go to level 27 to check in… lovely hotel, friendly staff, clean amenities and lots of places in and around Tokyo station to eat, drink and shop. I probably wish this was our first Tokyo stop and not last. Would stay again. Walking distance to Ginza too.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Laura and Adam

We took the Narita Express to Tokyo Station

10/10

Exceptional

18 May 2026

Jennifer

Location was great and staff are extremely kind and knowledgeable.

Family

6/10

Pleasant

18 May 2026

Bradley

It is a nice hotel but I would say it is definitely a business hotel, it lacked the amenities and the feel of a tourist hotel. Our room was a good size and modern and the hotel is well located next to the Tokyo train station on the 27th floor of an office building.

Partner

10/10

Exceptional

18 May 2026

Jacob

Buffet breakfast was very good, really good laundry available with a coin operated washer/dryer included soap at cheap price.
Location is fantastic only steps from Tokyo station with all the dining options available and convenience to train lines.

Family_with_children

8/10

Excellent

18 May 2026

Wienczyslawa Blanka

Great breakfast. Only one restaurant at the hotel itself which wasa bummer. It was fully booked for lunch when I arrived.
Otherwise, it's fine.

Self

10/10

Exceptional

17 May 2026

MR PETER STARLING

The great thing about the hotel was the position at Tokyo station just 20 metres from the Nihombashi exit.

10/10

Exceptional

17 May 2026

Sandra

Very convenient location. City view room was great.

Partner

10/10

Exceptional

16 May 2026

Margaret

Staff were friendly and very helpful. Hotel is in an excellent location adjacent to the Tokyo train station. Room clean and modern. Good location.

Partner

10/10

Exceptional

16 May 2026

Peter

The view from the room was amazing.
The amenities were excellent.
The staff were so welcoming and positive, the receptionists, the restaurant staff and the cleaners.
The room space was adequate, as you must remember you are in the centre of Tokyo, which is fantastic for investigating the city.

Partner

10/10

Exceptional

16 May 2026

Robert

Great location for day travel both around and out of the city. Connected to Tokyo Station. The staff were friendly and helpful. Buffet breakfast gives you choice of western or Japanese style dishes. The wait staff in the restaurant are also friendly. Hundreds of Restaurants in the station for dinner. Strong recommendation if you’re going to Tokyo

Partner

8/10

Excellent

16 May 2026

John

Great stay right beside the Shinkansen entrance to Tokyo Station. Very nice hotel and lobby is on the 27th floor. Room was very clean and functional but very small. Not shocking for Tokyo but it did feel confining. Other than that I would highly recommend it.

Self

6/10

Pleasant

16 May 2026

Paula

The hotel is pretty old and run down. The room was nice but old fashioned. The furniture was chipped etc. Needs a good refresh.

The staff was great. The restaurant just ok. Closes pretty early.

Definitely not a 4-star hotel. I was pretty disappointed.

Family

10/10

Exceptional

12 May 2026

Danyela

Great location, clean room, courteous staff

Friends

10/10

Exceptional

12 May 2026

Matthew

Great hotel right next to Tokyo Station with wonderful views. Self-service laundry machines very useful.

10/10

Exceptional

11 May 2026

Hak Kwong

friendly and helpful staff; efficient check in

Partner

10/10

Exceptional

10 May 2026

Emiliia

Excellent hotel with a very convenient location. The rooms were spotless, the breakfast was fantastic, and the staff were incredibly friendly and helpful. We also appreciated the excellent soundproofing, which made our stay very quiet and comfortable. Highly recommend!

Family

10/10

Exceptional

10 May 2026

Jennifer

Loved this hotel.
Room was good, facilities were good.
Staff was friendly and helpful.

Partner

8/10

Excellent

09 May 2026

Melvin

The room was nice and clean, although quite small. The shower handle was difficult to adjust, with the water flow either hitting the wall or the complete opposite side.
The hotel was conveniently located, right next to Tokyo Station.
It is a nice hotel, but there is a premium for a small room in this part of Tokyo.

Family

10/10

Exceptional

09 May 2026

Winnie

We enjoyed the stay. Great location and helpful staff.

Partner

10/10

Exceptional

08 May 2026

Yumi

Best location for Shinkansen JR travelers.