The Bank Hotel Bistro

United Kingdom , East Sussex
Hastings, 28 29 Grand Parade
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50 reviews shown

8/10

Excellent

15 Jun 2026

lisa

Does what it says on the tin!
Typical UK seaside hotel in a convenient location for a one night stay to attend a party in the area.
Cannot comment on food as didn’t eat there but the room was fine and had everything you need.

Partner

10/10

Exceptional

26 May 2026

Mark

A perfect location on the seafront.

Partner

10/10

Exceptional

20 May 2026

Derek

Right on the beach, close to train station. Phenomenal place to stay

Self

10/10

Exceptional

28 Apr 2026

Jasmine

Great value hotel with lovely staff. We had a nice big room with everything you could need.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Darrell

a great stay lovely seaview room

Business Self

10/10

Exceptional

24 Aug 2025

Kamel

Good hotel. Very nice location

10/10

Exceptional

16 Aug 2025

Brian

Property is in a great position and is great value for money. Room 12 was spacious and comfy.
Eclectic furnishings add a quirky feel to the place.
Would definitely stay again if I was in the area.

Leisure Self

10/10

Exceptional

15 Aug 2025

Deborah

Pleasant Room

The room was pleasantly decorated and well equipped. However, there were a few stray hairs here and there. The bed was roomy but lumpy. The seagulls were very noisy, but the earplugs provided worked well. The hotel is situated in a great area. We would have preferred a sea view rather than a view of the car park.

Partner

10/10

Exceptional

27 Jul 2025

John

Beside the seaside

Lovely room with a fabulous view of the sea. Great place to wake up and very good clean room and en suite shower and WC.

Partner

8/10

Excellent

24 Jul 2025

Eric

Ok bit could be better

Room in need of redecoration windows don’t open room very hot needs ventilation

Partner

10/10

Exceptional

20 Jul 2025

Paul

Lovely hotel, lovely Staff , beautiful sea view from room

Leisure Partner

10/10

Exceptional

15 Jul 2025

Samantha

Love this hotel

I love this hotel. Friendly and feels safe. Only down side this time was my toilet and shower was across the hall, through some doors and at the bottom of the stairs. I was provided with a robe and it really wasn't as much of an issue as I first imagined.

Self

2/10

Poor

14 Jul 2025

Benjamin

Worst bed ever, unclean, rude, AVOID!

My room had the worst bed I’ve ever experienced in all my years of staying in hotels. I expect that any mattress lying on the side of the road would be better than this. It completely sagged in the middle with springs that poke into your back. I sat on it for two minutes and had instant back pain. There was no way I could sleep on this without debilitating back pain so did not stay more than 15 minutes. It is astounding that an establishment could actually think it is ok to charge people money to sleep on this. The hotel is not clean either. The toilet has grime in places, floors not properly clean, especially the stairwell. The windows do not open properly in the room. The lady on the front desk is rude, completely unhelpful and contemptuous. They charge £10 an hour to leave a bag behind after you check out- I have never experienced this kind of exploitation and lack of generosity from any of the thousands of hotels I have stayed. I left and went back home rather than inflicting a stay at this hotel on myself.

Self

10/10

Exceptional

09 Jul 2025

Wil

Right on the seafront with fantastic sea views. An old building which no doubt has had many visitors over the years.. great room

8/10

Excellent

03 Jul 2025

Adam

I stayed in room 11. The room is nicely decorated, light and airy with an uninterrupted view of the sea. The hotel is nicely decorated throughout..
It can be noisy at night being situated on the main road but I was prepared for this after reading reviews prior to staying. The hotel is a few minutes walk from the town center and a ten minute walk to Hastings.
Overall I would definitely stay at this hotel and would book the same room

Self

10/10

Exceptional

21 Jun 2025

HOWARD

Great stay here in St Leonards
Make sure you book in before 5pm
Outside parking free for 2 hours
Roon beautiful and clean close to shops and restaurants.Bistro on site
Gorgeous seaview on front of hotel but can be
Noisy with early morning traffic

Leisure Partner

10/10

Exceptional

28 May 2025

Devadas

Great location and views. Room was cleab andlarge with great seaviews Sarah was great and a good communicator. Will stay again.

Leisure Partner

6/10

Pleasant

24 May 2025

Stewart

Great value and even better view from our room (6)

10/10

Exceptional

10 May 2025

Judith

Nice room with character and a view of the sea. Would stay again.

10/10

Exceptional

28 Apr 2025

Lisa

Weekend break

Delightful stay where the bathroom was the old big back safe - fabulous

Partner

10/10

Exceptional

26 Apr 2025

Amanda

Beautiful stay

It was a lovely stay. The owner of the hotel was very nice when we arrived and checked us in. The room was clean and welcoming and comfortable. It was quiet and we had a lovely sea view which was amazing, beautiful. Overall a lovely stay and we will return.

Partner

8/10

Excellent

24 Apr 2025

Colin

The property is ideally situated on the seafront, a short distance from railway station. The room we had was beautifully decorated and equipped, with a good en- suit shower room. Excellent view of the sea.
The only slight negative, was there was quite a lot of noise from the road outside, however this wouldn't put me off staying again !

Leisure

8/10

Excellent

12 Apr 2025

Verified traveler

Plesant Stay!

A plesant stay in a good location next to the sea. Very clean and well looked after. Didn't bother us but the shower was in the room but a room divider offered some modesty!

Partner

8/10

Excellent

12 Apr 2025

Penelope

Lovely room looking out to sea but very noisy road and no insulation with windows

Business

4/10

Poor

09 Apr 2025

anu

The stay was okay but the bed was noisy and the shower wasn’t working properly

10/10

Exceptional

01 Apr 2025

Mayur

Great hotel, amazing staff.

Business Self

8/10

Excellent

22 Mar 2025

Holly

Lovely and affordable stay

Lovely decorated rooms. Very noisy with traffic but ear plugs were provided complementry. Nice to walk in to 2 complimentary local ciders from Guestling.

Partner

6/10

Pleasant

06 Mar 2025

Judy

Had to check in before 5.30pm. Was greeted and keys handed out, very impersonal. After 5.30pm, No one at the property until 9.30am, though on their breakfast menu it says 7.30am.

Leisure Self

6/10

Pleasant

24 Feb 2025

Dawn

The hotel was lovely. The room was very clean and on the sea front. The only issue we had was the bed was terrible, spring were noisy every time you moved an inch!! Such a shame as we got no sleep at all. We didn't mind the noise outside but the bed made the night so long and un comfortable.

Leisure Partner

8/10

Excellent

01 Feb 2025

Helen

Great value

Lovely room, boutique feel. Bed was huge and some great original features of the room retained and good location. Warm welcome on arrival. The downside was after booking i found that we had to check in by 530pm and there was no one on site after this time. Wouldn't put me off booking again though

Partner

6/10

Pleasant

10 Jan 2025

Brooke

Nice place but bad mattress and not top service...

The general vibe of the hotel is nice and it's very well located on the sea front but the mattress was really bad. One side of it was jingling when we moved and it was so soft and unsupportive that we both woke with sciatic pains.
There was also quite a heavy leak in the shower, which is located in the main room rather than the bathroom, which we weren't informed about before our stay. This meant that some of our clothes got drenched and we spent every morning having to soak up the leaky area with bathmats.
This may not have been so bad if staff had let us know first and checked in on the issue but we had to go and request more towels and then they told us they'd known about the problem but that it was due to be fixed after we left.
Parking is an issue too, which could really be listed on the website/booking pages.

Partner

8/10

Excellent

01 Jan 2025

Yair

As expected

For the price we paid we didn't expect much to be honest. And at around £77 per night for a room with sea views we got an ok shower (warm water, poor water pressure) a large bed (mattress has seen a few years) and sparse furniture which suited us fine.
It was very windy which meant we had quite the draft from the single pane windows however there wasn't a lot of traffic coming through.
Service was ok, not friendly, not unfriendly.
Breakfast simple, coffee overpriced.

Partner

10/10

Exceptional

03 Nov 2024

Vanessa

The rooms were pleasant, great features having a bathroom in a former bank vault, however the mattress was poor as you could hear and feel the springs when you moved, and the bathroom extractor fan dropped dust. The breakfast in the bistro was fabulous and service was great.
It was excellent value all in all.

Leisure Family

10/10

Exceptional

25 Oct 2024

Phil

Bright and spacious with aea view

Seafront location on busy road, so some people will prefer rear rooms. Bright and spacious room (4) with decent shower etc and a table and chairs. Parking is a challenge, but ok durng check-in period. Ideal for our short break.

Partner

10/10

Exceptional

09 Oct 2024

john

Perfect for a 3 day stay, breakfast excellent, would come again

Leisure Partner

10/10

Exceptional

03 Oct 2024

Marisha

Worth it

Perfect for us, right on the water. A bit hot/stuffy (due to surrounding rooms radiators) but easily fixed by opening windows to get fresh sea breeze. Def would stay again, lady down stairs was helpful & their breakfast menu is amazing!!

Partner

6/10

Pleasant

24 Sep 2024

Vincent

Just Dont

The room came with ear plugs - because its incredibly noisey and should seriously come with a warning. This caused very bad night of intermittent sleep. As well as this they were unable to accomodate either early check-in or to take 2 bags for a couple of hours prior to check-in, or to offer a half hour later check-out. So basically the room do not offer the most essential experience of a good nights sleep.

Partner

10/10

Exceptional

20 Sep 2024

Alexander

Room was spotlessly clean and had a fabulous ocean view. There is traffic in front of the hotel so beware when booking if you are a light sleeper. There are rooms that do not face the street. Hotel does provide ear plugs and we slept just fine. Restaurant on site served great breakfast. Only suggestion I would make in the room we had (room 4) would be to see about switching the tv and stand with the dresser and mirror as when you lie in bed the tv was on the left as opposed to straight ahead which made it difficult to view. Also the mirrors in the room need to be raised so that everyone can use them. If you hung the mirror over the dresser longways then it would solve the problem. Just some thoughts. Thanks

Partner

10/10

Exceptional

19 Aug 2024

Adam

An excellent night's stay

We had an excellent stay at the Bank Hotel, our room was spotless with a fantastic sea view. The bed was huge and we had a great nights sleep, despite being on the main road there was no noise. The location of the hotel was also perfect, a few minutes walk downhill from the station and close to some great bars and restaurants. The staff were also very friendly and accommodating, I'll definitely be staying again.

Partner

10/10

Exceptional

15 Aug 2024

Samantha

Beautiful room

The room was huge and clean. The arrival was welcoming and lovely. I was highly reccomend this property to anyone. Huuge bed. Huuge room. Seperate table and chairs. Ensuit. Beautiful room.

Self

6/10

Pleasant

14 Aug 2024

DAISY

You get what you pay for

This is one of those places where you yet what you pay for.

PROS:
*The location of the peoperty - beach front close to public transport, and is on the main street
*The staff are very welcoming
*They offered to clean the room
*You get 20% off on breakfast downstairs, and the food isn't terrible.

CONS:
*We reserved a room to accomodate 3. As it turns out, a room for 3 means you'll get 2 separate rooms with 1 single and a double/queen. To be fair, our family is the only one in that wing but we would've preferred to sleep all in one room as expected.

*Whilst I believe that the staff did their best to clean, the pillow cases, duvet, and bed sheet has traces of make up. It might be that the bleach isnt stront enough to remove make up stains, or perhaps the staff's make up touched the covers whilst doing the bed, but when you see make up traces, it makes you question whether they've replaced the sheets after every guest.

*Lastly, I think that the bed are quite springy.

As I said, I think that you do get what you pay for; but the saving grace of this property is the staff and location.

Friends_and_family Family

6/10

Pleasant

31 Jul 2024

Lorna

It is very central good location. Check before you book advertisement is missleading. I booked room 8 which state's 1queen bed and single room. When i arrived i as asked to pay a further £45:00 total of £279.00. The mattress is old no support whatsoever made a complaint she didn't seemed bothered!

10/10

Exceptional

15 Jul 2024

Ilisa

This is a quaint old building that had all the amenities and a very accommodating staff, and it sits right across from the beach. The room was delightfully furnished with interesting decor - I would definitely come back here!

Leisure Self

8/10

Excellent

05 Jul 2024

MARINA

Staff were lovely. Breakfast was delicious. This hotel has no parking & if you’re driving this is a serious issue. Everywhere around only has 2 hour parking. There is a paid parking lot on a side street at the back, but it’s only for 4 hours.
After 6pm you can park until 8 AM, but then you have to move the car every 2 hours.
We stayed in room 11 which had a Seaview
It was very large and a huge comfortable king bed, with lovely bedding and a beautiful bathroom
It’s a bit noisy because it’s on the front, but they provide earplugs which is fab. Honestly, the sea view with the weather in England, isn’t anything special. It rained the whole visit whilst we were in Hastings, I’m sure if the sun was out it would be a whole different experience.
Overall, we had a nice visit at this hotel

Leisure Partner

6/10

Pleasant

29 Jun 2024

Stella

Too many stairs

We were given a top floor room. Both my husband and myself have mobility issues, but they refused to change our room. Room had nowhere to put clothes, had to live out of suitcase. The carpet was very dirty and had a dusty smell. Cold water tap in bathroom, ran very hot, so no cold water to drink. Room looked nice, but bed very bouncy and pillows lumpy. Wouldn't stay there again.

Partner

6/10

Pleasant

28 Jun 2024

Anthony

Comfortable and convenient stay, staff were good.

Leisure Partner

10/10

Exceptional

20 Jun 2024

Jane

Bank and Bistro 3 night stay

Our stay at the Bank and Bistro was good, quick and easy check in and lovely staff,
Room was clean and had everything we needed.
We found the mattress was slightly uncomfortable but I would definitely stay there again.

Partner

6/10

Pleasant

06 May 2024

Gill

It was fine,but - I was in the area early, and they would not let me leave a ( very small) case there until I could check in.It actually states in the info in the room that they will store luggage before check in,or after check out.So I’m not sure why I couldn’t leave something,..they said there was “no room” - that’s clearly not true.And if it is true,then perhaps don’t tell people you can!
To be honest,I usually stay in other hotels in the area,and will probably stick to them in future.
The breakfast was nice though..

Leisure Self

10/10

Exceptional

24 Apr 2024

Peter

Friendly and help staff.
Parking is an issue.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Andy

Great location and amazing value