The Highlands Inn

6/10

Pleasant

09 Oct 2025

SLAVKO

It was an adequate stay for the price. The car park was full but there was a car park nearby.

Business

10/10

Exceptional

28 Sep 2025

Michael

Welcoming host clean room comfortable beds

Friends_and_family Family

4/10

Poor

20 Sep 2025

Sharon

It is in dire need of a refurbishment.
The walls need re-painting.
New furniture is needed. I had a wardrobe where one of the doors was non existent because it was broken & a broken leg on a stool. The wind was very strong & blowing through the windows.
I wouldn’t recommend this property.

6/10

Pleasant

20 Sep 2025

Margaret

The general area around the hotel was old and a bit untidy. St Leonard's itself is not a great location for travellers.
Our room was large and OK but the hotel was a bit rundown. Breakfast was only available on the week-end.

6/10

Pleasant

07 Sep 2025

Allan

The property was of a poor standard for the cost of the room. No washing products were in the bathroom. The toilet flush was broken. The window vibrated when you moved in the room.

Leisure Partner

6/10

Pleasant

24 Aug 2025

Adriana

Could really do with some repairs and more attention to detail on the cleanliness. Noisy bed frames, creaky floorboards, a horrible damp smell, broken shower door handle, really old and damaged shower head, cracks on walls and the bathroom floor was lifting up. Staff was attentive and the location was ok, but overall not a great stay.

Leisure Family_with_children

4/10

Poor

08 Aug 2025

Shruti

Terrible. Paint falling off the roof. Blinds broken. Carpets dirty and towels stained

4/10

Poor

06 Jul 2025

Sarah

Awful, stay away! The pictures are NOT a true!

Awful & outdated, terrible room, mould in bathroom, dirty windows, flooring unfinished, filthy carpets, dirty stale water left in kettle! Absolutely not worth £80 a night! DO NOT STAY HERE!

Business

8/10

Excellent

25 Jun 2025

EDWARD

AVERAGE

PRETTY AVERAGE HOTEL UNDER REFURBISHMENT HAD ISSUES TRYING TO GET IN THE CARPARK DUE TO VAN BLOCKING PART OF THE DRIVE.

Business

4/10

Poor

14 Jun 2025

Ian

Ok but

No food including breakfast room was clean but rest of the hotel needs facelift

Business

2/10

Poor

31 May 2025

Hazhar

The bed smelled.
The towels were dirty.

8/10

Excellent

19 May 2025

Abidat

The serene environment

Business

2/10

Poor

29 Apr 2025

Gloria

Gosh. Crumbling frontage held up with scaffolding. Breakfast only served at weekends but given the grubby state of the staff and the hotel, i wouldn't risk it. Shower and sink so full of black mould i left unwashed. Dreadful place.

Leisure Partner

6/10

Pleasant

15 Apr 2025

Andrew

If you are expecting the Ritz, well this isn't, however, at the prices it never could be. A very tired property. The shower was powerful with plenty of hot water. The bed was very comfortable and I enjoyed a wonderful night's sleep.

Leisure Self

10/10

Exceptional

16 Mar 2025

Nathan

Quirky, friendly. Nice little bar downstairs and nice garden. Could see the sea, which was a bonus. Thanks.

Business_and_leisure Self

8/10

Excellent

16 Feb 2025

Leslie

Very nice hotel and pub, but was let down by one female member of staff who was very rude and therefore let the establishment down somewhat. But overall a nice place to stay.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Robert

A simple hotel but perfect for what I needed. Nice large room and a very comfy bed

10/10

Exceptional

07 Jan 2025

Srinivasan

Great Value for money, friendly atmosphere

Excellent value for money
Homely atmosphere
Very Happy with my stay

Self

6/10

Pleasant

03 Jan 2025

Joanne

The hotel looked shabby from the outside, though our room had been newly refurbished. The owners were very helpful and were obviously trying their best. The ho tel is not manned at all times.

Leisure Partner

4/10

Poor

21 Nov 2024

Ian

A tired hotel in need of a complete decoration.

The hotel is dated and in desperate need of decoration. The bedroom floor was wood flooring which looked dirty and created a cold room. The shower handles were coming away from the wall. I did sleep well and the service I did receive was good.

Business

8/10

Excellent

17 Nov 2024

Tina

Friendly hotel

Weekend away with grandson. Friendly hotel and near beach

Friends_and_family Family

6/10

Pleasant

15 Sep 2024

Kevin

This property is quite special with lots of history, has a nice little bar, heating didn’t work of a night so got very cold

Leisure Self

8/10

Excellent

19 Aug 2024

Lauren

We stayed on a Sunday night in a HUGE family room. Beautiful high ceilings and a stunning stained glass window in an old building. The room was clean and had complimentary tea/coffee/milk etc and bottled water.
The small bathroom was functional and clean and met all of our needs. The beds were comfy and we all slept very well.
The staff were friendly and welcoming. No hot food was served but the staff had lovely recommendations for food nearby.
There was no breakfast but we found a nice cafe nearby.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2024

Deryn

The view over the painted front facades and roof tops of the Victorian houses further down in West Hill gave way to the sea and sky on the horizon. There was a gentle breeze coming in from the window cooling the high temperature of the day. The external lighting of the grounds was turned off around about the time I went to bed, so there was no light intrusion from outside - which was great. The clean, modern hard laminate style flooring in the room was clean and well maintained, with carpeted communal areas for sound proofing. Very nice welcome, comfortable double bed. Slept very well. The ensuite shower in my room was small, attractive and very clean. It looked recently updated with metro tiles and new flooring, the water pressure was excellent. Parking on the premises was easy.

Leisure Self

10/10

Exceptional

23 Jul 2024

Linda

Lovely 5 night stay

I stayed in a basic room which was more than adequate. The bed was super comfy. There was also plenty of tea and coffee. The room was nice and clean. I would definitely return.

Self

8/10

Excellent

08 Jul 2024

Sharna

It was very convenient and comfortable.

4/10

Poor

22 Jun 2024

Peter

Peter Willard

We had what can only be described as an Attic room, 6 sets of stairs, room was ok for our night stay, very clean all round but desperately in need of TLC broken shower holder and window needs fixing.

Partner

8/10

Excellent

26 May 2024

Eduardo

Very good overall.

Leisure Partner

8/10

Excellent

09 Apr 2024

luke

Decent upcoming hotel!

Loved the room but it was very windy so maybe could've done with double glazing!

Business

10/10

Exceptional

03 Mar 2024

Toni

Highland hotel stop over

2nd time of visiting, room what we booked warm clean ample tea coffee ect.The gem of the place is the public bar great friendly staff manager brilliant and so welcoming. The lady behind to bar great 😉

Partner

8/10

Excellent

25 Feb 2024

David

Good value for money. Not many parking spaces, although you can find free spaces in the surrounding roads. Quiet location.

Leisure Self

8/10

Excellent

06 Oct 2023

Verified traveler

Highland review

It is very old building and bar only a small cark park so had hassle finding space on road. The manager was friendly enough .The room basic but it all worked so cant really complain .Furniture and decor could do with updating but thats not what i booked lol .Overall done the job and had a good night

Partner

8/10

Excellent

02 Aug 2023

Andrew

I had a good nights sleep without interruptions.
The bed was comfortable.

Business Self

10/10

Exceptional

03 Jul 2023

David

Will stay here again

Great staff made you feel at home and the breakfast was very good.

Partner

10/10

Exceptional

19 Jun 2023

Richard

Good stay

Friendly place with great staff especially the barmaid Kim really nice girl

Self

10/10

Exceptional

18 Jun 2023

David

Good value for money when you just want somewhere to get some rest after going to a mates party.

Leisure Friends

4/10

Poor

12 Jun 2023

Daniel

The general standard of cleanliness is not very good, particularly the stairs going to our room were very dirty.
The advert for our stay said that breakfast was included but it was not. Breakfast would have cost another £9. It also advertised parking although there were only 3 parking spaces. I had to park approx. 400m away from the hotel which was not ideal. The room is not worth £100 for the night.

Friends

6/10

Pleasant

14 Dec 2022

Gina

Hotel not well lit up at night - difficult to find.
Room was very cold. Breakfast was supposed to be included but we were told there's no breakfast with our booking.

Leisure Partner

8/10

Excellent

21 Oct 2022

Lorraine

Warm clean room No:7 with sea view - white cotton bedding, soft towels, nice cosmetics, good tea tray, comfortable bed, excellent breakfast and friendly service.
On site parking and hotel has some history!

Leisure Partner

10/10

Exceptional

27 Sep 2022

Mark

Beautiful.

The 1876 property was in wonderful shape, the room had lots of channels on TV, and the staff was friendly and informative. And it was only a short walk to the seaside. My stop in St'. Leonard's!

Self

4/10

Poor

14 Sep 2022

Darin

Nice view but needs lots of things fixing

First impressions were great a big room with a sea view but it went downhill from there. The tatty bed base creeked on every move, the blinds were broke had to hang a towel on them, the tv remote was faulty, the shower head was floppy and wouldn't tighten, the water temperature fluctuated , there was no hand soap. Breakfast was nice though.

Partner

10/10

Exceptional

28 Aug 2022

Mark

Holiday stay

Excellent stay but internet signal weak.

Self

6/10

Pleasant

14 Aug 2022

Deryck

It was a convenient location. Lovely old building.
Bit tired but not bad decor.
Broken blind (three adjacent slays missing), tv didn't work.
Website stated breakfast included in the price, but nobody was there to provide breakfast. I called, was told breakfast wasn't booked. Nobody co firmed on check-in if breakfast was required. This was very disappointing.

Leisure Partner

4/10

Poor

14 Aug 2022

Reece

😪

Says breakfast included but wasn’t had to take mattress off bed and put on the floor due to bed very old and creeky floor creeks towels stained blinds broken main light bits hanging off telly had about 3 channels that worked properly very very dated decor outside of the room cigarette smell outside of the room friendly staff

Partner

8/10

Excellent

05 Aug 2022

Gemma

Are room could have been a little cleaner than it was. Other wise it was a nice stay,

Leisure Partner

6/10

Pleasant

03 Aug 2022

Anthony

OK but needs serious maintenance and repair.

This hotel has seen better days. Lovely old building but sadly neglected and poorly converted. Would make an excellent restoration project for someone with deep pockets. Inside is neglected and shabby. Room was OK but in need of maintenance and repair. Breakfast was OK. On the plus side, well it was cheap for the area.

Partner

6/10

Pleasant

31 Jul 2022

Verified traveler

Not bad

We bought a one-day overnight stay with breakfast. When we arrive, it turns out we don't own breakfast. You will have to pay for them separately! Although it was clearly written that the bed is with breakfast. Therefore, I would advise you to check for breakfast before arriving, so that it does not happen to us. Room was clean, comfortable.

Partner

6/10

Pleasant

28 Jul 2022

Rodel

Enjoyable Stay

We enjoyed our stay. The place was surprisingly quiet because at first I thought there would be noise because they have a Pub downstairs but no, it was really quiet. The pub was not busy and it closes early. There was some exterior work being done right in front of our room but we didn’t mind and didn’t really cause inconvenience to us.

The Inn has a garden, which is a plus. Parking was not really a problem. The Inn is a few minutes walk from the seafront which we always visited. The kids loved it and where they had a swim as well. It’s also not very far from the pier and town center.

We enjoyed the breakfast as well. The male staff/chef was very nice and accommodating. We really appreciated his service. Sorry but I forgot to ask for his name. Dean who checked us in was also very nice.

I have noticed that all of the staff members were male. The Inn will benefit from the touch of a female staff 😊. The building itself has a good character, although the inside of it needs updating especially the common areas. It will also give good impression if staff would wear work uniform.

We also appreciated that our room was being tidied up each day of our stay.

We will recommend it to friends and family. We will stay again.

Friends_and_family Family

8/10

Excellent

21 Jul 2022

Keith

Visually attractive building with interesting history.

Leisure Family

6/10

Pleasant

09 Jul 2022

sageer

Mattress need to change

mattresses are very uncomfortable
The metal coil ring are very sharp
Couldn’t sleep

Business

8/10

Excellent

18 May 2022

Nigel

Friendly. Very clean room. Beer garden (that closed early - thankfully). Good atmosphere.

Leisure Self

6/10

Pleasant

09 May 2022

Zoltan

I liked the breakfast. I didn't like the bed, it was horrible and we could not close the bathroom door.

Leisure Partner

6/10

Pleasant

24 Feb 2022

Osvaldo

Good staff. Hotel ok

Business

6/10

Pleasant

24 Jan 2022

Simon

Ok for a short overnight stay. Property is tired and dated but clean. Staff friendly and helpful. Was supposed to include breakfast but when I went down for it everything was locked up and no one around to ask.

Leisure Self

6/10

Pleasant

09 Dec 2021

Osvaldo

Unfortunately wasn’t breakfast available as per the booking.

Business Self

2/10

Poor

30 Nov 2021

Steve

Disgusting Highlands Inn

I have already sent a review on how disgusting this site was.
On this I request a refund as I did not stay.

I did not stay long enough as I was so appalled.

Business

2/10

Poor

28 Nov 2021

Andrew

Extremely cold, no heating in any rooms or hallways. Breakfast was included but there was no breakfast not even anyone about to speak to

Friends_and_family Family

2/10

Poor

28 Oct 2021

Janis

The room smelled of sewer. The toilet was leaking out on to the floor. Housekeeping did not manage to do their part. Furniture flimsy and barely holding together. Bed broken

Business Self

2/10

Poor

15 Oct 2021

John

Rubbish hotel

The room was appalling
The toilet was outside of the room in the hallway
The room door would only shut if you slammed it
Waking everyone else up
The breakfast was poor
It was so bad we left after one day could not face another night there

Partner

2/10

Poor

11 Oct 2021

Peter

Dirty and mouldy bathroom, not upto low standard.

Dirty / mould in shower, sink tap did not work no proper ventilation. Curtain would not move seemed to be held on with cable tie. Pillows seem better days. No lift. Could hear other guests coming and going up till 01.30. Due to room not upto covid standards have breakfast a miss, did not want to risk my health any more. Would not recommend

Business

10/10

Exceptional

03 Oct 2021

M

Great night

It is what it is no thrills 3 star hotel
Clean
Good outside erea
free parking with a bar aswel the lads that run it proper fown to earth we had few drinks will definitely visit again
T URBAN

Partner

6/10

Pleasant

20 Sep 2021

David

The staff were very friendly and the room in general was in an okay condition, though the mould in the shower was disgusting. I didn't get into bed until 11pm, with my 2 year old son, and discovered there was dirt and sand in the sheets. They also didn't smell clean. There were no staff in the property then and it was too late to complain. The breakfast the next morning was nice though.

Leisure Family_with_children

8/10

Excellent

20 Sep 2021

Peter

Good location and very friendly service

Very helpful, good value for money, good location

Friends_and_family Friends

2/10

Poor

19 Sep 2021

Stacey

Don’t bother

Where do I start?! Gentleman who checked us in was lovely, we stayed at the hotel on the first night and had some drinks in the beer garden, again lovely and friendly atmosphere, signs requesting to respect neighbours by 8pm we adhered to this, shame the staff doesn’t respect their paying customers when they go to bed after the bar shuts as they blare their music from 1am to 4am!! We were there for a family funeral so hadn’t slept much anyway but had zero sleep both nights!! Don’t bother if you want a nice relaxing break!

Friends_and_family Family

6/10

Pleasant

13 Sep 2021

Anthony

Weekend Stay

Hotel a little shabby, but clean bed, towels and hot water. Staff excellent and good breakfast

Partner

10/10

Exceptional

09 Sep 2021

Tina

We came down for a funeral and had phoned to see if we could check in earlier as funeral was at 2 .30 and was told that would be fine Thankyou 👍😃 later in the evening me and my son went and checked out an alley way which took us to a lovely part of the beach 🏖

Friends_and_family Friends

8/10

Excellent

22 Aug 2021

Tina

The staff members were great and friendly room was clean and tidy 1 bed was missing but I asked at the bar and was met with a smile and a bed was placed in the room clean and tidy Thankyou great smile 😃

Friends_and_family Friends

6/10

Pleasant

20 Aug 2021

Verified traveler

Tired and unchic shabby. Weren't expecting much for the price in the area but it struggled to meet the low expectations

Business_and_leisure Partner

6/10

Pleasant

07 Aug 2021

sarha

The bedding and towels were lovely and the bed very comfortable. Dripping tap very annoying, but shower ok. Old fashioned hotel, but fine for a night. Lovely views of the beach and sea.

Friends_and_family Friends

8/10

Excellent

28 Jul 2021

Jeffrey

Half & Half

People very friendly & helpful. Old Building and needs a lot of work. Bedding & Towels were very clean but room needed a good clean. Plastic knives & forks in one draw and sugar and dirt in others. No door on bathroom. Windows needed a good clean. Overall we enjoyed our stay but would have preferred it cleaner.

Friends_and_family Friends

8/10

Excellent

24 Jul 2021

Caroline

Close to beach

Our room was right at the top, on the third floor with steep stairs, so don’t book if mobility issues. Staff were very friendly and helpful. The parking is limited, only 4 spaces but I was lucky. Lovely full English breakfast, toast, cereals and veggie option too! The hotel is a bit worn and dirty in places, but if you don’t mind that, it’s ok

Friends_and_family Friends

10/10

Exceptional

19 Jun 2021

Stephen

Great check in very friendly made to feel welcome slept well

Business

4/10

Poor

14 May 2021

Mark

Cheapest for a reason

Quite easily the worst Hotel stay I've had. Very limited parking, 4 spaces max I got the last one with a bit of a squeeze. No reception as such, door to a bar where I happened across a member of staff it seems. Keys given and told where the room was.

Room was fairly small but adequate, cleanish bed but heavy dust on surfaces, rust on any metal in the room or bathroom, leaky radiators, non functional TV remote, Non functional Lamp. The list goes on.

I only noticed in the morning that no one informed me of where the Breakfast was located, or times so I didn't bother with it even though I paid.

Cheapest for a reason I guess.

Business

4/10

Poor

02 Apr 2021

Graham

In need off a serious refurbishment

I booked a double room and got a twin ?
I was offered a room in another of there hotels but by the time I had got hold of someone to get checked in I really wasn’t bothered,
I was however still charged for a double room £54 a night ! Not ideal but thankfully I was only staying for two nights

Business

8/10

Excellent

27 Jan 2021

Osvaldo

Hotel ok. Good parking. Quiet area. Friendly staff

Business Self

8/10

Excellent

25 Sep 2020

Ossie

Friendly staff. Good breakfast. Safe parking. Nice and comfy room

Business

8/10

Excellent

11 Sep 2020

Rob

historical building - decent price

This hotel dates back to 1874- it was an old stable and carriage store apparently used by queen Victoria

So as it’s old it’s not going to give you a bland “premierlodge” feel but it’s a great honest hotel run by real people !
Great staff - and it is was it suggests - decent price and good value. I even had a sea view !
It’s a bit like stepping back in time - but a lot of the hotels in the area are too - even the big hotels on the front.
Breakfast was good

Business Self

10/10

Exceptional

28 Aug 2020

Verified traveler

It’s very comfortable and everyone very friendly

10/10

Exceptional

21 Mar 2020

Verified traveler

I was here for one night and enjoyed the room with clean functional bathroom and the breakfast included was really good. Thanks to John and Gary - both very helpful.

Friends_and_family Friends

8/10

Excellent

13 Mar 2020

Verified traveler

Great options for breakfast and rooms for families available

Friends_and_family Family

6/10

Pleasant

27 Feb 2020

Verified traveler

Good and helpful staff. Good breakfast. Good parking

Business Self

4/10

Poor

11 Feb 2020

Verified traveler

This property was very disappointing, the room was never cleaned in the 4 days I stayed there, I couldn't lock my door from the inside and needed help, the breakfast cereal was stale ( the big boxes) the individual ones were fine, and as there was no chair in the room my coat and bag had to be put on the floor and ended up very dusty. The 2 good things were that the radiator in the room was very efficient (which was just as well as it turned very cold) and the bed was very comfortable

Friends_and_family Friends

10/10

Exceptional

04 Nov 2019

William

I have stayed here a few times and have always had a great time, all the staff are friendly and helpful, the room has been cleaned and the breakfast is good, the parking could be better but for the price and also there is free parking not to far away it’s well worth a visit

Friends_and_family Friends

6/10

Pleasant

29 Oct 2019

patrick

noisy neighbours

satisfied with clean room helpful staff BUT our stay was spoilt by the horrendous noise from other clients between 01.30 and 03.30 on the Friday night.

Partner

8/10

Excellent

05 Oct 2019

Verified traveler

Staff were friendly, location good and breakfast was lovely

Friends_and_family Friends

6/10

Pleasant

06 Sep 2019

Verified traveler

It's alright - needs modernising!

Architecture of building is beautiful. However the inside could do with some renovation/modernising. When I first arrived,my initial room had no curtains/blinds in the window; I found some blinds in the wardrobe! I brought this up with the gentleman running the bar and he apologised and upgrading my room for me and was very helpful. The bed was relatively comfortable and I did get a good night's sleep. The breakfast was pretty good, however not a great deal of choice.

Business

2/10

Poor

01 Sep 2019

Verified traveler

Lousy ventilation; No curtains at tiny window; Bedside light didn't work; TV switched self on at 2.30am; Room access via 50 stairs; Loo roll out of reach from sitting; Nowhere in shower for soap etc; No space to dry off after shower; No restaurant in walking distance; Only 4 spaces in car-park for 3 floors of rooms plus bar; Key hard to fit in lock; Paid £2 more to have payment taken on arrival, but it was taken in advance.

Friends_and_family Partner

8/10

Excellent

02 Aug 2019

Pat

Little gem

Made to feel really welcome, breakfast wAs lovely and cooked to order, rooms were comfortable as were the beds. Bathroom was clean and reasonable size. The bar whilst small was well stocked and people were encouraged to take turns in choosing music

Friends_and_family Family

6/10

Pleasant

19 Jul 2019

E.M.Claus

Highlander stay

Stayed Hastings before and had not changed in the years between visits. The bb hotel was diferent and dificult with no lift and being top floor did not help...staff was friendly and breakfast 4 star, that's all I c a an say,room was disapointing

Family

10/10

Exceptional

18 Jul 2019

Verified traveler

My room with a view was amazing..dudnt want to leave x

Leisure Self

10/10

Exceptional

23 May 2019

Verified traveler

This is a great hotel to stay in for contractors/sales reps. In its price range its one of the best i have stayed inn. Good clean rooms with all amenities working and a pleasant bar.

Only flaw is they don't do food apart from breakfast that was great.

I will be back next time i am in the area

Business Self

10/10

Exceptional

19 May 2019

Verified traveler

Everything at this hotel was good. A lot of stairs to the room. Room was small

Leisure Partner

4/10

Poor

14 May 2019

Verified traveler

Toilet leaking!
Extractor fan in toilet not working.
Shaver point not working.
Shower head not secure.
2 of the 3 light bulbs in bedroom blown.

Family

8/10

Excellent

08 Apr 2019

Verified traveler

The top floor room had excellent panoramic views, bud unfortunately, that night was a cold one, and being single glazed, the two radiators couldn't keep the room warm. The top flight of stairs had no banister rail. And it had three stairs down from the sticking bedroom door, down
which you could overbalance. It's quite old fashioned, but had a charm about it

Friends_and_family Pet

10/10

Exceptional

07 Mar 2019

Verified traveler

lovely breakfast friendly staff close to beach

Leisure Partner

8/10

Excellent

05 Feb 2019

Peter

Friendly hotel

Friendly Hotel in convenient location for my purpose. Very clean and good breakfast, but room needed a little attention.
Could use a desk in the bedroom.

10/10

Exceptional

03 Jan 2019

Verified traveler

This is an extremely unique venue, as the building dates back to the reign of Queen Victoria. In fact, rumor has it that the building actually served as a summer retreat for Queen Victoria herself on occasion (and the architecture certainly supports this claim). The hotel is located about a 15-minute walk to the beach. And my room was surprisingly modern, clean, and comfortable. The common areas are a bit worn down, but the rate and quality of the room (and staff friendliness) made up for this in a big way. I'd stay here again.

8/10

Excellent

25 Sep 2018

Ian

Good breakfast poor wi-fi

Clean & pleasant but a bit quirky. Not a lot of space and a long climb up the stairs to the top rooms.

Wi-Fi worked downstairs but not in the bedroom.

Good breakfast

Partner

6/10

Pleasant

14 Sep 2018

Gary

Overnight stay

Quiet and reasonable if on a budget

10/10

Exceptional

03 Sep 2018

Frank

Great hotel great staff