Name: New American Inn And Suites
Address: 3190 N Tustin St ,orange, Ca 92865, Orange, US

2/10

Poor

13 Apr 2026

Daniel

Can

2/10

Poor

23 Mar 2026

Kevin

Parking was easy but the entrance to get in is kind of in the worst spot

Self

6/10

Pleasant

13 Dec 2025

Robert

The room was very nice, and comfortable. Thet loo lp0

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Brian

Room worn but clean... linens, bathroom, all. Good price.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2025

Yara

The room was really clean, and the staff were friendly.

6/10

Pleasant

19 Oct 2025

Rudy

They need to clean up the units a little more nice area nice looking old type hotel set up, but the rooms are a little beat up

Business_and_leisure

2/10

Poor

14 Oct 2025

Judeth

I did NOT get to stay at this hotel in spite of having already paid for one night. The desk clerk demanded that I arrive by 1am (I couldn't get there by that time). I called to let them know that I would arrive very late and was told that I HAD to be there by 1am even though their website says they have a 24 hour desk clerk. I paid full price for that room and was told that I had to be there by 1am which was not possible. I explained my situation and was told repeatedly that I had to be there by 1am. Complete waste of money! I have never been treated so rudely by any other hotel! I travel to that city very often and I will NEVER stay at this hotel.

Self

10/10

Exceptional

30 Aug 2025

Vanessa

Best place in Tustin

Amazing place to stay with no interruptions.

Partner

2/10

Poor

25 Jul 2025

Rosa

Roaches bug n small in the rooms

Both nights we stayed we woke up to dead sewer roaches in our room. When I asked for room service to take away the dead roach the first day, they cleaned out the room and tossed the few personal items we’d left behind. Luckily we took our luggage with us and left them in the trunk of our rental while we went to a nearby amusement park all day. The next day there was another dead roach and I asked room service about our missing things and she stated she misunderstood the office, thought we’d checked out and threw out our towels and personal items. As we left that day, my kiddo found a mini roach in their towels. We made sure to leave our belonging in our hot trunk for the next week once we got home to avoid any stowaways. I contact hotel tonight and they stated the property would be refunding some of our stay. I still don’t have a refund a whole month later and I’m still disputing the charge because the vendor has the property listed as another business listing. Avoid the headache, go somewhere else.

Friends_and_family Family

4/10

Poor

20 Jul 2025

Tony

Dirty Bedding

Check-in was fast and easy, and the location is great — close to everything I needed. However, the overall cleanliness and maintenance were disappointing. The bedding was stained and even had a hole in it, which is unacceptable. The shower wall also needs repair, with grout missing in several areas.

Partner

8/10

Excellent

26 May 2025

Roxanna

.

Leisure Family

10/10

Exceptional

07 Apr 2025

Hector

Good service

2/10

Poor

16 Mar 2025

Robert

This place was a dump

Business

10/10

Exceptional

07 Mar 2025

robyn

Good size rooms

Always a nice stay.

Partner

2/10

Poor

16 Feb 2025

Henry

Old, dilapidated, disgusting.

The manager was rude. Our key did not work and went back 3 times for her to fix. It turned out that there was an issue with the door and had to switch rooms. No apology...nothing. Smell was rancid curry! Yuk! Avoid this place. But the housekeeper was nice and friendly.

Friends_and_family Family

10/10

Exceptional

04 Feb 2025

Reuban

Great stay : )

4/10

Poor

01 Feb 2025

Nathaniel

Bad times. Paid extra for the Hot tub that didn’t work, and customer service is non-existent. There was also a pungent odor from the office.

Partner

4/10

Poor

09 Dec 2024

Martin

Looks ok looked nice but the room not so nice looking. Very outdated and dirty

Leisure Self

8/10

Excellent

18 Nov 2024

robyn

it was ok. Big rooms that were pretty clean. The only thing was the Walls are paper thin.

Partner

2/10

Poor

28 Oct 2024

Octavia

Garbage

They were rude and the rooms smelled

Partner

2/10

Poor

17 Sep 2024

Uche

Property had no hot water at check-in. Owner told me “you don't need hot water because the weather is hot.” I demanded a refund but the owner declined to refund my money! There was a police vehicle at the property. Very poor customer service.

Leisure Family

4/10

Poor

14 Sep 2024

Alejandro

Nice and clean, friendly staff, but warm water was not working during my stay. We weren't able to use indoor Jacuzzi which was unfortunate since we paid extra. Hopefully it was temporary.

Leisure Partner

2/10

Poor

25 Jul 2024

Douglas

Worst experience ever

Check in was unpleasant. Had to do it outside a glass window and attendant was in his underwear. Only receipt was from credit card company. Room had smoke detector removed. Bugs in the lights and bathtub. AC had exposed wires to turn it on. Mirror on ceiling was tacky. Worst stay of my life

Business

2/10

Poor

25 Jul 2024

Douglas

Worst experience ever

Check in was sketchy. Only receipt was from credit card company. Room had smoke detector removed. Bugs in the lights and bathtub. AC had exposed wires to turn it on. Mirror on ceiling was tacky. Worst stay of my life

Business

6/10

Pleasant

23 Jul 2024

Verified traveler

Sheets were dirty. Rushed out of the room at checkout time. Late Check out wasn’t an option apparently

2/10

Poor

28 Apr 2024

Robert

What the hell did I do and WHY is this property on Expedia … horrible experience. Absolutely the worst experience I’ve ever had while traveling… Small family ran made me leave a cash deposit when I went to check out nobody would answer so they kept my money, horrible experience. I don’t know why I Expedia I’m starting to lose faith in this app.

Business_and_leisure Family

2/10

Poor

08 Apr 2024

Gregory

The picture of the room on the site was a well kept room, but what I got was ghetto and it was not in the cleanest condition. The toilet seat was only held down with one toilet seat bolt. The shower had dirty spots like someone had been in there with dirty feet. There was built up dirt and grime on the wall right in front of the toilet. There was an old tortilla chip on the floor in the corner of the toilet and shower room. The outlets looked sketchy to plug anything in to. There was no iron to the ironing board. The fridge was dirty and Gerry rigged with plastic wrap.

Leisure Self

8/10

Excellent

22 Mar 2024

Johnathon

Could use housekeeping

6/10

Pleasant

18 Feb 2024

Jeanne

Tricky to get into the driveway from the main street. The room rate was good. We had a neighbor that was a little loud and woke us up at 5:00am in the morning. The heater worked good. Would have liked a coffee maker like most places have? Food was within walking distance. Lots of parking for guests.

Business_and_leisure Partner

2/10

Poor

28 Jan 2024

Briana

Upon first entering the room we noticed that there were holes in the walls covered with paper and tape, as well as tissue stuffed into the peephole in the door. Then while my husband and I were showering a rather large bug fell from the ceiling onto me. The floors were dirty and the television remote did not work as the battery had coroded and was white and crusty. When we woke up in the morning my husband had begun to develop pink eye. We spent three hours at urgent care following check out. I myself woke up with red rashes on my arms and legs from the bed.

Leisure Partner

8/10

Excellent

24 Jan 2024

Paul

Easy to checkin and settle in. Room was spacious and bed was comfy.

Parking can be sparse, but i notice the amount of rooms available reflects that, just bear that in mind.

Leisure Friends

2/10

Poor

12 Jan 2024

Jordan

Much improvement needed.

This place was chosen due to closeness to our venue and availability. The cost was on par with other nearby options.

My first clue should have been bullet resistant glass and someone having to buzz you in.

The staff were prompt and friendly. I got my room key promptly and everything as far as terms and costs were clearly explained - including the NO REFUNDS part.

Upon entry there was an obviously covered up smell of nicotine - even though it's a non smoking room.

The blanket was dirty and had cigarette burns. There was dirt all over the floor.

The bathroom light cover had dead cockroaches in it which were evident as soon as the light was turned on. It had a sink that did not drain well. The tub was wet as if it had just been used and had soap scum around the bottom.

The heater had a broken power button which require careful finesse to get to work. The circuit breakers - which dated from the 1950s were clearly in the room and had been painted. The iron was missing though there was an ironing board.

The television worked, but the screen was very dim.

The refrigerator and microwave worked.

The mattress was very hard. The pillows ok. Again, the blanket was dirty - but the office staff assured me their housekeeping cleaned and prepared everything.

Tweakers tried to break in around 10pm at night. My door was attempted to be opened several times. Peering out the window confirmed this.

This has a poorly affixed mirror to the ceiling led accents. Should be an hourly.

Partner

2/10

Poor

29 Dec 2023

Robert

Terrible, room had no smoke alarm or deadbolt and we had to leave after 20 minutes due to lack of safety. For 100 dollars I expect some kind of safety. The no refund policy makes sense because everyone would want their money back.

Partner

2/10

Poor

14 Nov 2023

Sunny-Marie

I have never booked a $200 room for a 1 night stay. I did so, because i was supposednto have surgery the next morning, but then didnt get there until late. The room was a twist a twirl to get, fyi ramps are terrible to do down without a wheelchair. So when i say accessible room, i mean accessible! I will necer stay here again. Ride from the minute we got there, we were there for less than 12 hrs and paid full price, for what? Didnt even have a chance for breakfast. My morning there after getting some rest, was terrible. I never even made the surgery because we were so rushed out and couldnt find what was needed. Never again!

Business_and_leisure

10/10

Exceptional

29 Oct 2023

Natalie

My overall experience was good, i have no regrets...

6/10

Pleasant

25 Oct 2023

James

Comfortable cute cottages with Rude mgmt

Comfortable cute cottages with a view, quiet and good location.
Managed by the most Rude, unhelpful, Obnoxious foreigners

Business

6/10

Pleasant

23 Oct 2023

Alicia

Outside of building needs some rehabilitation. The inside of room was decent but front door needed paint job and edges on inside of door needed painting. Room overall was nice, nice microwave and refrigerator worked. Staff did provide extra towels when needed but they were rough and floor towels had stains. There was long hair on the floor and in the bed. Have call the manager to get code to watch cable tv which wasn't info offered upon check in. Glad at least there was a taco place across the street otherwise not much close by. Have to get buzzed in and out of front office.

Leisure Partner

10/10

Exceptional

29 Sep 2023

Dustin

Perfect Smash Away

Great Service,lots of room and great cable tv.

Partner

6/10

Pleasant

28 Jul 2023

Gabriela

Necesita cambiar las toallas del baño por nuevas porque, parecen sucias y manchadas

Business Partner

8/10

Excellent

07 Jul 2023

Brenna

Clean and room and easy check-in. I’ll stay here again.

4/10

Poor

02 Jul 2023

Jose

I was dirty. towels was discussing and sheets old and cigarets burns

Leisure Partner

10/10

Exceptional

09 Jun 2023

Hristo

The service staff was very nice and accommodating. The super weird thing is during the checkout. When you attempt to go to the front desk, the door is locked and you have to ring the bell. Then from inside a young Hindi guy shows up and asks you to go on the side of the building, push yourself the small cover at the windows and leave your key card. FD staff, you deal with healthy humans and not with walking disease zombies. Wake up and go down to earth!!!!

Business Self

10/10

Exceptional

29 May 2023

Alejandro

Gray place ! Loved it the romantic room is one of the best I’ve seen !

Partner

2/10

Poor

10 Mar 2023

Keiko

Nothing special & it was kinda gross like it hadn’t been cleaned before my boyfriend and i stayed in the room..

10/10

Exceptional

24 Feb 2023

Eddie

The suite was nice and clean

Leisure Partner

10/10

Exceptional

26 Jan 2023

Edward

Great Stay !

Easy check in process. Very nice and spacious for a low price. And a friendly staff.

Self

8/10

Excellent

13 Oct 2022

Midaeja

Offered cold water when i checked in. Very poor/no access to wifi despite of easily connected. Clean area. Felt safe. I would come back if they improve wifi.

Business_and_leisure Family

4/10

Poor

11 Oct 2022

Daniel

Sketchy/ stains on sheets walls etc/ fridge doesn’t work there was a random hook in the wall burned toilet seat honestly would not recommend to anyone pay extra to stay anywhere but here

Business_and_leisure Partner

6/10

Pleasant

06 Sep 2022

Verified traveler

alright

went in not expecting too much since hotels in this area are usually overpriced with motel 6 style to them. nothing fancy about this site. access was good.

Friends_and_family Family

10/10

Exceptional

02 Aug 2022

Daniel

👍

Partner

10/10

Exceptional

21 Jul 2022

Debra

The Owner's / Managers were very nice and friendly. It was safe, quiet.

Self

4/10

Poor

05 Apr 2022

Rachel

If you are decent person don't stay here.

2/10

Poor

03 Mar 2022

Isaiaz

The heater was broken

4/10

Poor

14 Dec 2021

Verified traveler

Rudest clerk ever

The front desk woman was horribly rude. I will NEVER return to this dive.

Self

10/10

Exceptional

21 Oct 2021

Brandon

Recommended

Love this place love the owners. Great people. Great service.

Business Self

6/10

Pleasant

19 Oct 2021

J Mark

Good for an overnight crash pad

Room was clean and well maintained. Outside it shows its age and parking is limited. We arrived very late and got the last space. Bathroom is small but clean.

Friends_and_family Family

2/10

Poor

31 Aug 2021

Ruben

Terrible place!!!!

Business Friends

6/10

Pleasant

22 Aug 2021

Verified traveler

Terrible bed, but clean enough. Staff was okay.

Leisure Family_with_children

4/10

Poor

20 Jul 2021

Chen

Basic lodging, one star

The inn was adequate. However, debris on chair - which they knew about. Bathroom had debris in crevices.
Around 3 am, heard yelling and loud bang. Not sure what's going on with residents.

Friends_and_family Family

4/10

Poor

19 Jul 2021

Jorge

Bad experience in Orange

The lady working the front desk was beyond rude. Just because of her, I would not return.

Partner

2/10

Poor

20 Jun 2021

Verified traveler

This place is the worst horrible room with horrible staff to match owner has a attitude problem with everyone

Leisure

2/10

Poor

10 Jun 2021

Daniel

No good

It reallly sucked n i was disrespected.

Self

8/10

Excellent

10 Jun 2021

Verified traveler

It was nice

Business Self

8/10

Excellent

05 Mar 2021

Verified traveler

Easy fixes should be fixed

Door lock was broken. Washer and dryer were located outside and can heard from our bedroom window.

Self

8/10

Excellent

05 Mar 2021

Aleina

Happy

Nice

Partner

8/10

Excellent

22 Feb 2021

Richard

Very pleasant stay in orange

Rooms were very roomy and hotel was very quiet itself. Had a problem with my TV not working so they switched rooms with me which was nice and I would definitely stay there again

Business

2/10

Poor

12 Feb 2021

Verified traveler

Horrible

Horrible EVERYTHING from service to everything else

Partner

2/10

Poor

12 Feb 2021

Verified traveler

THE WORST

HORRI LE!
HORRIBLR SERVICE
HORRIBLE ROOM, disgustingggggg!!
HORRIBLE STAY
ALSO KEPT MY DEPOSIT
SHADY PEOPLE, NO MORALS, NO RESPECT, NO MANNERS

Partner

10/10

Exceptional

19 Oct 2020

Rayna

Lovely room and friendly staff. The scenery and neighbors are quite happy people.

Friends_and_family Family

2/10

Poor

26 Sep 2020

Raymond

Very bad

They are very rude, no respect. Bugs in room. The rooms are not that clean. They try to keep your deposit

Self

10/10

Exceptional

09 Jun 2020

Mark

I like the location I liked the family Management was very personal and considerate I like that it was a family and not just a hired hourly person managing I like the location and the layout of the property I like that it has laundry facilities available

Friends_and_family Family

8/10

Excellent

17 Apr 2020

Verified traveler

Its was a nice room but poorly accomidated. No wash clothes. No hand towels. No comforter on the bed. Just a cheesey blanket witth burn holes in it. Kinda weird!! But very quiet and pretty clean!!

Friends_and_family Friends

8/10

Excellent

12 Apr 2020

Verified traveler

have some fun

it was nice and quiet

Friends_and_family Friends

4/10

Poor

03 Mar 2020

Alex

Dirty, cheap, falling apart, got scammed

They charge a $5 dollar reimbursable fee that they conveniently don't remind you about when you check out.

Self

4/10

Poor

02 Mar 2020

Verified traveler

The service was horrible. They only provided one night stand, no coffee maker, no clocks, and one towel, refused to bring additional towels or amenities to serve two guests unless we returned the first towel, didn't seem to understand the concept of two guests in a room. The bathroom was really nice, new tile and sink, but the chairs and rest of the furnishings were so gross that we had to bring blankets up from our car to cover their furnishings so that we could set things down on them. I didn't have high expectations given the price, but was surprised at how stained and awful things were, particularly how terrible the service was. I would definitely spend a few more bucks and go somewhere else! it's worth it!

Friends_and_family Partner