Residence Inn Anaheim Placentia/Fullerton

10/10

Exceptional

14 Mar 2026

Alexander

Spacious room for families with amenities. Nice continental breakfast and quiet location with many restaurants nearby

Family_with_children

10/10

Exceptional

23 Feb 2026

David

The young lady was friendly and professional, the room was very nice

Partner

10/10

Exceptional

23 Feb 2026

Laura

good staff , great location, great room - no issues

Partner

10/10

Exceptional

27 Jan 2026

Francisco

Great experience overall

Leisure Self

8/10

Excellent

25 Jan 2026

Rochele

The rooms are spacious, clean and have pretty much everything you need. The only thing that was missing was a regular coffee maker. There was a small one that has cartridges that are supplied by the property. They only give you four. I called and asked for more and they said I had to wait until housekeeping came in a 8:30. We were leaving before that. I know it’s not a huge I issue but, as many of you know, when you’re headed out for the day to attend a convention, you absolutely need coffee.

Other than that, it was a very nice and quiet place to stay.

Partner

10/10

Exceptional

22 Jan 2026

Gil

Great spot

10/10

Exceptional

20 Jan 2026

Stephannie

Everything was clean and perfect

Business Partner

8/10

Excellent

09 Jan 2026

Shiloh M

The room and linens could be cleaner but I love the facility and the area. It’s so close to work!

Business Self

6/10

Pleasant

08 Jan 2026

Michael

Coffee maker was broken and they didn't do anything about it for the whole week.

Leisure Family

6/10

Pleasant

02 Jan 2026

Tiffanye Evette

- Didn't know about the property layout. My elderly mom had to walk up 3 flights of stairs (including the ones in the room).
- Room was not cleaned during our entire stay, despite requests. Had to hand carry a full complement of towels back to the room because room wasn't cleaned.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Hiroyuki

The receptionist was excellent and so polite.

10/10

Exceptional

29 Dec 2025

Dolly

Bread egg waffles

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Jaime

We visited twice this year and both times their shampoo body wash and conditioner bottles were empty in both bathrooms. Needs a little more attention.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Elizabeth

The room was clean, the property was clean and cute, it looked a little intimidating because of how secluded it was and the businesses around. But other than that, it was nice.

Leisure Family

10/10

Exceptional

23 Dec 2025

Danielle

The bed was comfortable. Loved the amenities.

Partner

10/10

Exceptional

22 Dec 2025

Karen

Clean, spacious rooms, quiet area, close to everything, good breakfast, friendly staff

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Aaron

Great stay

8/10

Excellent

20 Dec 2025

Jocelyn

Yes, the staff did a good job of providing and maintaining it clean

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

gabriel

Muy buen servicio, muy bien limpio, buen desayuno, todo estuvo calidad

Family_with_children

10/10

Exceptional

15 Dec 2025

Hugo

Very nice place and quiet!

10/10

Exceptional

14 Dec 2025

Gina

Clean room, safe and quiet place. The manager was great and very professional.

10/10

Exceptional

08 Dec 2025

Karla

Perfect place for a big family. If I had to give a critique I would say the pool could have been a little warmer but children didn’t mind it. Staff was great and loved the breakfast they served lots of options

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

CLINTON

Staff is very friendly and professional. Healthy options for breakfast and great service and environment. Room was comfortable and spacious. Will definitely stay here again.

Leisure Family

8/10

Excellent

29 Nov 2025

Novena

Room spacious with all the needed amenities [utensils, coffee maker, pots/ pans, detergent], plenty closet space, huge flat screen tv in the middle of room.
However pull-out sofa bed suuuper soft, feels like sleeping on a boat very uncomfortable. TV sound not working though staff came out but said it's fixed. During Thanksgiving, place is packed and impossible to get your waffle since there's only 1 waffle machine.

Business_and_leisure Family

10/10

Exceptional

25 Nov 2025

Marc

Nice

6/10

Pleasant

22 Nov 2025

Vlad

Had a cockroach in the room

Business Self

2/10

Poor

21 Nov 2025

Rene

No restroom light where the mirror was located. The towel hanger came off the wall when I went to dry my hands. The sink was clogged. You’d think I was making this up but this was the room tha was assigned to me.

Business Partner

10/10

Exceptional

07 Nov 2025

Manya

Staff, amenities

Business Pet

10/10

Exceptional

03 Nov 2025

Selena

Very clean

8/10

Excellent

26 Oct 2025

Cecilia

Nice area and clean parking lot and nice area not too far from Disney park and nice room and nice customers service

10/10

Exceptional

22 Oct 2025

Kimeryn

Comfortable stay. Good service.

Leisure Family_with_children

6/10

Pleasant

19 Oct 2025

Ingrid

limited breakfast. we left and went elsewhere.
clean but bed needs to be replaced. if you didn’t lay in the middle you would have rolled off.
tried to check in 20 mins early. Guy said it’s a fifty dollar charge to early check in.
tried to call ahead to ask about early check in No one answered the phone for almost 2 hours.
key didn’t work. again no one answered the phone. had to walk all the way back.
had to pay 12 bucks for parking. and there was still NO parking. because there was a BUS parked taking up 8 to 10 slots. it’s like an apartment so there are
no elevators or hallways which is nice. it was very quiet.

Partner

10/10

Exceptional

19 Oct 2025

Marci

Breakfast was good- make your own waffles were good! (need butter) good options for breakfast.
parking is a little hard when you come home at night other than that this place is great very clean. Excellent staff.

Leisure Partner

6/10

Pleasant

16 Oct 2025

Jennifer

Okay for a family of 4

The location was good for our Disney vacation. It wasn’t too close or too far from the parks and getting around was pretty easy. Breakfast was an added plus. I liked how they changed the menu each day for the hot foods.

The room was musty and had an old smell to it. The bed was very uncomfortable also very old and outdated. It felt like it had a busted spring in it and hadn’t been replaced in a really long time. I also broke out in hives the first night and I’m not sure why. My daughter woke up with bites on her feet. She was in socks and shoes all day every day so that was a little weird.

The property is in need of updates. It rained while we were there, and there were leaks in several of the common areas. The laundry facility only took coins. I could charge the laundry soap and dryer sheets to the room, but there was no ATM on site and the front desk could not give me change by charging it to the room so we had to go off premises to get cash.

Overall, it was an okay stay but not the best.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Ulyssa

Loved the stay ! Will stay again for my future trips ! Only a 20 min drive from Disney!

Leisure Family

10/10

Exceptional

14 Oct 2025

Giuli

I love it

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Richard

Clean, convenient and friendly service.

Partner

2/10

Poor

12 Oct 2025

Kia

I would say if you don’t have standards then this location may be okay for you.

Leisure Family_with_children

4/10

Poor

10 Oct 2025

Tamara

When we checked in, we were downgraded because they sold out of the rooms we booked. It’s not my problem that they overbooked or sold out…we should have been upgraded, not downgraded. I will not book with a third party app again, when I have lifetime platinum points with the hotel. If it wasn’t late, and if I wasn’t exhausted from our long drive, I would have complained or moved hotels. It’s only one night, and the room was non refundable. Again, NEVER, again.

Leisure Family

2/10

Poor

06 Oct 2025

Veronica

There was a cockroach in our room, the bed sheet were dirty, pillowcases were also dirty thank god I had taken some sheets and pillowcases from home. Will never stay there again

4/10

Poor

06 Oct 2025

Jaime

Housekeeping in minimal to none. Not like when I sentenced this property a few years ago.

10/10

Exceptional

28 Sep 2025

Amy N.

Great location!

Leisure Family

6/10

Pleasant

19 Sep 2025

Debapriya

Exterior area is really dirty. They don’t provide body lotions in the bath room. Bathroom towels look really horrible.

10/10

Exceptional

16 Sep 2025

Megan

Clean and quiet affordable hotel that’s not far from Disney!!

Partner

2/10

Poor

15 Sep 2025

Kito

Bad experience at Residence Inn

The hotel was dirty and smelled bad. I attempted to open the sliding door to let some fresh air in but the door was broken. I was given a new room but that room also smelled bad and was not very clean. I opened the sliding door and there was no screen. Unfortunately I gave up and just spent most of my time outside of the room. I will never stay at one of these establishments again.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Omar

The family suite was perfect and very clean. Also great breakfast!

Leisure Family

10/10

Exceptional

27 Aug 2025

Francisco

nice property

Leisure Family

8/10

Excellent

25 Aug 2025

Adestee

The property is very clean and good staff.

Business_and_leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Wilmer

Great room , cleanings, cozy

Leisure Partner

10/10

Exceptional

19 Aug 2025

Steven

Excellent

Leisure Partner

8/10

Excellent

09 Aug 2025

Amy

The pool was a great amenity but it would be nice if more towels were provided

10/10

Exceptional

07 Aug 2025

Tam

Awesome stay

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Leonidas

Clean

10/10

Exceptional

28 Jul 2025

sang

Breakfast

10/10

Exceptional

26 Jul 2025

Sofia

Friendly staff, very clean, everything was great. The minor issue was the parking lot had some furnitures that didn’t make our parking experience easy because I had 3 kids with me. It was a bit rough to park far away while there’s parking available but occupied with other things.

Leisure Family_with_children

2/10

Poor

19 Jul 2025

Nicole

Our stay was very disappointing from start to finish. We arrived on a Tuesday and were told at check-in that our room wouldn’t be cleaned until Saturday. In the meantime, we had to go to the front desk for fresh towels (which were never brought to us), and no one ever came to collect the dirty ones — they just piled up in the bathroom.

When Saturday came, housekeeping said we weren’t on the list to have our room cleaned, even though we had been out of the room daily from 8am–4:30pm. Later that evening, she returned to say we were on the list, but after asking for a few minutes to get dressed, she never came back.

There were also maintenance issues: the shower leaked all over the bathroom floor, and since we didn’t have fresh towels, we had to use the soaked dirty ones to mop up the water. The toilet is right next to the shower, so we were constantly stepping in water. Maintenance only unclogged the sink and didn’t fix the leak.

I requested a blanket mid-week and was told someone would bring it — it never arrived. I ended up buying one from Walmart. On top of all that, the room was very outdated and in need of upgrades.

This experience was not reflective of the Marriott brand I’ve trusted for over 20 years. I’ve already switched my upcoming August reservation from Courtyard to the Hyatt. Very disappointing.

Leisure Family

10/10

Exceptional

14 Jul 2025

Alejandro

Perfect

10/10

Exceptional

13 Jul 2025

Blanca

Every one was pretty nice the property was very spacious anything that we need they give us breakfast was great also the only thing I don’t like they charge for parking and also lots spiders but anything else was great nice and big spacious like apartments like quite area you verly cant hear anything out side we love the place but lots of spiders

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Trisha

great property, friendly staff and very accommodating!

10/10

Exceptional

05 Jul 2025

Monica

loved everything from this hotel thank you for making our trip memorable

Leisure Family

6/10

Pleasant

04 Jul 2025

Andrea

Not a bad place to stay on vacation

The accessible eBay broom did not have a shower chair, front desk was quick to remedy that. The bathroom while spacious and nice, there could have been more counter space for hygiene items. There were no draws to put away clothing so we had to live out of suitcases. They have a rather large desk that could be replaced with a low chest of draws. They gave extra towels and trash removal when requested. We were there for 6 nights and only had the room cleaned and bed linens changed once and we had to ask several times. The person who cleansed and changed the linens did an excellent job! The front staff were friendly for the most part. Breakfast was ok. There was not a lot of choices for someone with food allergies but otherwise it was a good mix of carbs dairy and protien. Most mornings we didn’t get there in time for something to eat as they either ran out or they shut down just as we got there. I think that they could leave the coffee and tea for people but instead they offer water and lemonade during the day. There are not enough handicapped parking spots and for 9 bucks a night, there should be. I had to park my car on the other side of the hotel complex after unloading my son in his wheelchair. While that’s not a big issue for me it can pose a bit of an issue for other non ambulatory persons. Overall the experience was pleasant.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Arif

Very small closet space and no place to put suitcases

6/10

Pleasant

02 Jul 2025

lee

I liked the breakfast.

I was surprised to find I had to pay $9 a night to park.
There was some confusion at check-in. I was told the internet or card reader wasn't working so another $299 charge was put on my credit card even though I had a receipt showing I had paid in full dated 6/22.

I think there should have been a trash can for the kitchen area as well as for the bathroom.

The mattress was a little too big for the bed platform and I almost rolled out of bed a couple times when the mattress drooped .

A door separating the toilet/shower form the mirror and sink would have been nice.

Leisure Partner

10/10

Exceptional

26 Jun 2025

cano

The best

8/10

Excellent

24 Jun 2025

Alina cosmina

Good apartment

Evrithing was ok.

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Jeff

Overall, room was nice, relatively large. But it’s in a business park area with nothing really close by or walking distance in regards to food and similar amenities.

Business_and_leisure Family

10/10

Exceptional

19 Jun 2025

juan

We had an awesome experience at this hotel. From the moment we walk in, I was warmly greeted by the front desk staff which made us feel so welcomed. we will definitely return.

Leisure Family

10/10

Exceptional

08 Jun 2025

Steven

The staff is always friendly and helpful. What I like is that these rooms are set up as studio apartments rather then hotel rooms.

Leisure Family

2/10

Poor

08 Jun 2025

Omar

Upon your arrival if you are unfortunate enough to be welcome by Yuri you will see why I gave this property these ratings. Her lackluster effort to be about the guest amazes me. So dull and once I requested to be have my reservation canceled because of her horrible service she gladly and without question canceled the remainder of my stay here.

Avoid this hotel at all costs. There are other nearby offers that give better service. The staff here open your room door when you don't answer. I was in the shower when they freely walked in. Their answer was \"oh you can just call the front desk\". That answer was from an employee who felt bold and seemed combative.

Business

6/10

Pleasant

07 Jun 2025

Linda

Not A Ten Hotel At All!

The room we were in had no counter space in the bathroom. Being an ADA room, it’s important to have that space in the bathroom. This hotel only has two roll-in ADA rooms and one of them is in front of the smoking area! Like, disabled/handicapped people already have issues and they don’t need to be around smoke. Otherwise, the room was fantastic!

The staff is rude and disrespectful. Even the manager is rude. Management is not there to take up for their staff, managers are supposed to listen to the customer and help! If you are looking for a good manager who will help when you need help, this is not the right hotel for you.

We also didn’t have any television for an entire week. Many people were complaining, however, staff did nothing. Nothing complimentary, or offered! They could have offered a book, or a radio, a bottle of wine…something to say they were sorry about the television situation. They were upset every time I asked them when we would have internet service and television service.

The night staff, is completely horrible! The guy with the long hair is horrible and rude. The staff at this hotel act as if they are doing us a favor by doing THEIR JOBS! When in reality, we are doing them the favor because without us they would be out of business and a job!

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Tameka

.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Erica

It was good and clean, easy to use the amenities. Close to some nice trails, beaches and shopping.

Leisure Family

10/10

Exceptional

01 Jun 2025

Antonio

We enjoyed our stay. It’s was really quiet and comfortable. The fact that they offer some amenities and infant beds it’s so great.

Leisure Family_with_children

4/10

Poor

20 May 2025

Jessica

Horrible customer service at the front desk

I had a truly disappointing experience during check-in. Upon arrival, my room was not ready, and my three children and I were left waiting for over 30 minutes past the scheduled check-in time. While waiting, I noticed a duck in the pool and expressed concern about the potential sanitation issue. I asked if the pool could be cleaned, but the front desk agent dismissed it with a shrug, showing no concern.

When I inquired about any accommodations or gestures the hotel could make for the inconvenience, the agent offered points but showed no initiative or empathy. I had to suggest a later check-out myself, which he initially claimed wasn’t possible—only for the manager to come out from the back office and approve it without hesitation.

The front desk agent lacked basic customer service skills and empathy, and the entire experience left me feeling frustrated and undervalued as a guest. I expected better.
I told him I was celebrating my son's 11th birthday and he did not care at all.

Friends_and_family Family

2/10

Poor

17 May 2025

Jared

Expected much more from a Marriott. Make sure that you read the fine print before booking. Some of the issues we had were not not being able to cancel the reservation even 48 hours in advance, they won’t clean the room unless you stay more than 4 days and the place needs a good deep cleaning. Very disappointing.

10/10

Exceptional

07 May 2025

Susan

The only negative was I arrived late, and due to building materials in the parking lot, I could not find a parking space.

The staff was great: friendly and helpful.

Leisure Self

8/10

Excellent

01 May 2025

Courtney

Loved the layout of the suite we had.

Leisure Family

10/10

Exceptional

30 Apr 2025

Guadalupe

Great service rooms were nice breakfast was ok

10/10

Exceptional

17 Apr 2025

Yorica Lyn

Property is clean and room is spacious.

Leisure Partner

8/10

Excellent

13 Apr 2025

Thomas

This Marriott property is tucked away off a main Placentia street in an office plaza. But it has all the amenities you expect, and despite being RIGHT next to CA SR-57, the rooms are well-insulated and quiet. Front desk staff was friendly and helpful, but one does have to wonder why you have to be a Bonvoy Rewards member just to have free wi-fi.

Leisure Self

10/10

Exceptional

03 Apr 2025

Tori

Love that it has full kitchen in rooms

Business_and_leisure Family_with_children

10/10

Exceptional

03 Apr 2025

James

Family trip

Very convenient and the room was great. Hotel grounds very welcoming. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Marie

Great location and accommodations for a weekend in Orange County!

4/10

Poor

31 Mar 2025

James

Do not stay here. It is dirty and unsafe.

What a dirty place. unclean and old. Staff was underwhelming and rude. Do not book through 3rd party sites if you want to be treated as anything but a 2nd class citizen. They treat people that book through 3rd party sites less than.

Business

8/10

Excellent

27 Mar 2025

Krystal

I liked having the full kitchen. Staff were friendly and helpful.

Leisure Family

10/10

Exceptional

27 Mar 2025

Sanghyo

I stayed here with my 4yo son. Breakfast was good. It was very clean, spacious.

10/10

Exceptional

22 Mar 2025

Kristy

Great place to stay for any vacation.

Leisure Family_with_children

4/10

Poor

21 Mar 2025

Marcela

We arrived at 8 PM for our check-in, which should’ve been ready at 4 PM. At that point we were told no rooms were ready, and had to wait outside with our family of six for two hours. They mentioned that the people that stayed in the room prior to us had a late check out and didn’t leave until four, and they hadn’t cleaned the room yet.

Leisure Family

10/10

Exceptional

19 Mar 2025

Taylor

no towels

8/10

Excellent

23 Feb 2025

Martha

Nice facility. A bit of freeway noise, but not too loud.

Leisure Self

10/10

Exceptional

21 Feb 2025

SENOVIO

Staff was very friendly! I will definetly be returning.

Leisure Family

10/10

Exceptional

16 Feb 2025

Viridiana

It was perfect for our vacation.

Leisure Family_with_children

6/10

Pleasant

04 Feb 2025

Genene

We like the convenience of this property to the places we need to go. The breakfast included in the room price is better than most in quality and variety, including gluten free options. Having a kitchenette saves the budget. This time the king bed in our studio was horribly saggy in the middle. The HVAC was unable to be adjusted to comfortable temps. The supposed fast Internet was abizmally slow and prevented an efficient work day. To top it off, they inconscienibly charged $9 daily for parking that was either unavailable or so far from your room it was burdensome. The property is under construction and the upgrades are nice, but there is some construction noise and debris. We were promised a fireplace and paid for one, but we're placed in a unit where it had already been removed. The cleaning service done our fourth day was not thorough; they left us without enough toilet paper, paper towels, and dishwasher soap and the floor under the bad was not vacuumed well. The staff is nice enough, but don't always follow through on making it right for the customer, especially if you book through a third oarty. It's like you are a second class citizen even though we are Bonvoy members.

Business_and_leisure Pet

10/10

Exceptional

03 Feb 2025

Abdullah

Feels like an apartment complex and it’s quite and it’s clean

Leisure Family

10/10

Exceptional

30 Jan 2025

Stephanie

Friendly staff, clean room. Will be coming back

6/10

Pleasant

11 Jan 2025

Verified traveler

Needs cleaning esp the bathroom

Business_and_leisure Family

8/10

Excellent

07 Jan 2025

Teresa

Confortable Stay

Good service and space but the door jammed and could not open easily after card shown showed green light to open.

Friends_and_family Family

2/10

Poor

07 Jan 2025

KALENA

We had two rooms and a laundry list of issues between the two. Manager emailed me and said they are under construction so dont waste yoir time until its over . I am a huge fan of Marriot...place i choose while traveling this was just a disappointment

Business_and_leisure Family

10/10

Exceptional

01 Jan 2025

Geraldine

Meh. Room was dingy and needing of a refresh in cleanliness and maintenance. Weird smell near the bathroom, like a sour smell. Check in was great and the young lady at the front desk was delightful and warm. Just feel like this property needs an overall renovation.

Leisure Family

2/10

Poor

31 Dec 2024

Verified traveler

Worst stay I’ve had near Fullerton

I'm really not sure what's going on with this property, but this really was a terrible experience. Upon arrival, I was told the WiFi would be $30/night (unclear if that was true, in the end). In the room: dirty toilet; no shower curtain; dysfunctional climate control (heating/AC); broken deadbolt; lamp shade on one side of the bed looked like it had been punched in; dirty water from both the kitchen and bathroom sinks; toilet didn't flush properly. No towels in the gym on 2 of 4 visits. Equipment wasn't properly set up. Front door of the lobby was broken when I was leaving. Service only if you call the front desk — but still we have the 'make up my room' magnets on the door like relics from when the system was easier? No service at all over New Years (I assume they're going to be short staffed?). Really, I've stayed at a dozen hotels around Fullerton and all of them have been significantly better than this. Will never stay here again, and I recommend others give it a miss.

Friends_and_family Family