Name: Jerusalem Metropole Hotel
Address: 4 Salah Ed Din Street, Jerusalem, 00000, IL

10/10

Exceptional

29 Mar 2025

Kaisar

Great stay

Absolutely great
Near to al Aqsa mosque, great surroundings, great service, comfortable beds, it ticked all boxes
Thanks metropole

Friends_and_family Friends

10/10

Exceptional

14 Feb 2025

Fatma

Everything is good location, hotel it's self employed friendly and very helpful. Quiet easy access to dome of the Rock, stores, restaurants.

Leisure Family

10/10

Exceptional

08 Apr 2024

Kaisar

Perfect location

Staff were fabulous
Location was absolutely fabulous
Stay was good
Ticks all boxes for what we paid
Cannot thank you enough

Friends_and_family Family

6/10

Pleasant

27 Jun 2023

Hugh

Cheap, quiet and close to old city. Awful breakfast and last maintained last century. Friendly staff.

Self

10/10

Exceptional

03 Feb 2023

Antonio

Staff friendly and location was good

Business Family

2/10

Poor

28 Oct 2022

Wilfredo

Very dirty the bathrooms smell moldy.

Leisure Partner

8/10

Excellent

03 Oct 2022

Wei

Good location, but poor condition

It locates right across Herod’s Gate, with a restaurant on top floor. Food was good. Room was old and very basic. AC had water leaking right on bed headboard. I had to turned it off and stuck a towel there to catch dripping. People working there were very nice and friendly.

Partner

2/10

Poor

18 Dec 2020

Verified traveler

Really bad not good Service terrible I went to check M and they said there is no room available I showed him the reservation through Expedia they ignored it and they refuse to refund the money back

Friends_and_family Family

2/10

Poor

01 Feb 2020

Heba

The most filthy and dirty hotel I have ever been to. No hot water, bed sheets are not clean. The smell is so stinky.

Business Friends

4/10

Poor

09 Jan 2019

Rachel

A cheap dive. Do not pay full price to stay here.

This hotel is a dive. The shower was broken, there were broken floor tiles in the bathroom. The carpet is old down and worn out. Bedding and beds old and worn out.

Family

2/10

Poor

08 Jan 2019

Ronald

Gross Hotel Do Not Stay Here

The advertised “double bed” is not! You put two twin beds together and called it a double. Nobody calls twins a double. I let the hotel know I was 6’3 and big. They should have rejected my accommodations since they could not provide a true double bed without a split down the middle. The hotel was grossly dirty. I will be leaving a notice on hotels.com to remove your hotel from their list.I have stayed in Jerusalem many times and your hotel was little better than a hostile. It was extremely overpriced.

8/10

Excellent

24 Nov 2018

Verified traveler

Arguably the best hotel in the Muslim Quarter

The rooms are spacious and tidy, although they miss basic facilities such as mugs/tea/coffee etc. They do contain a kettle though.
Mixed service from the staff. Night manager Mohamed is superb however.

Friends

2/10

Poor

11 Nov 2018

Noella

This has been my worst hotel experience yet. The Jerusalem Metropole aooarently had some plumbing issues so moved us to a hotel across from them, Rivoli Hotel. The room we were given had a stench, filthy carpets, a stained towel and sullen staff. Security to the hotel was totally missing! We opened the front door after dinner and just walked in. No one at reception and room keys in full view of anyone who decided to want to pick one. Our assigned room was on the 2nd level and there was no staff to help you take your luggage up and down the stairs..there is no elevator in the hotel. Our room view was a graveyard! Bath tub was tiny and stepped..never seen anything as unsafe as this one.
I could go on and on about how bad my stay has been..the upside is that is was just one night.

4/10

Poor

11 Nov 2018

Paul

Staff very helpful and breakfast was very good.
Hotel not clean and very run down though, located in a rundown area and a little hostile and not recommended to venture out at night.
Close to Old City though- Muslim entrance.

2/10

Poor

29 Oct 2018

Raul

Not what you want on a vacation

This is a small hotel in the Arabic area, great location and a few steps away from Herod's Gate in Old Jerusalem, besides that the room was dirty and smelly, hair on the bead sheets and pillows, there was no safe to leave your values in the room

6/10

Pleasant

17 Oct 2018

Maria

Nice as close to old city , within walking distanc

Room was OK, , fridge not working, did report it, water cooler was only available for one day, no juice with breakfast. No fruits , staff very nice, helpful especially young boy, called Mohammed), he went extra mile when we needed help and somethings

2/10

Poor

12 Oct 2018

Disappointed

One star at best. They over price it by hundreds of dollars just to show they’ve lowered the price and make you think you’re receiving a deal.

Stay away.

2/10

Poor

12 Oct 2018

Disappointed

This is a 1 star hotel. It was dirty and being renovated. They post a price per night of a few hundred dollars, then cut the price to just over $100 USD to indicate that it is a great deal.

The renovations involved glue and other material that gave me a head ache within minutes.

We left the hotel within an hour and found a much better place.

I contacted Expedia customer service but they NEVER responded.

Where do I rate Expedia's performance????

4/10

Poor

11 Oct 2018

mike

Sheets exposed the mattress, poor

10/10

Exceptional

10 May 2018

Verified traveler

People at the front desk were very nice and polite. They were always ready to help, but the hotel was old and wasn't very clean.

4/10

Poor

04 May 2018

Doug

Location is great! Hotel is dirty and isn't in the best condition. You get what you pay for. I left after 3 days. Everyone in the hote and in the shops on the street below were super friendly. I recommend going up a few streets to Legacy if it is in your budget.

8/10

Excellent

22 Mar 2018

Felix

Location is the key.

Excellent location near Damascus and Herold gate! The room is spacious and clean with very comfortable beds. It has coffee and tea facilities which is really nice. My TV wasn't working properly but internet connexion was ok. Bathroom is big with powerful shower, however the door didn't shut properly and water was going out. Breakfast is good with salads, humus, eggs, cold meats, cereals, fruits, toast, coffee and tea. However I missed some fruit juices and a bigger selection of bread. The service is good, especially by the two smiley Arab ladies (maybe the owners). The corridors need an updated. Very near to the bus station that takes you to Bethlehem, Mount of Olives. Great location!!

8/10

Excellent

26 Jan 2018

John

Convenient, friendly, cheap

staff was very welcoming and generous (thanks for lunch and breakfast Mahmud!) Very nice breakfast buffet

2/10

Poor

12 Nov 2017

Verified traveler

Old and dirty hotel.

Dirty and infested wirh cockroaches. The bathroom smelled horrible and the shower was broken. Not a good stay.

Partner

4/10

Poor

07 Nov 2017

mike

Terrible!!!

The only thing that is good is because it is close to old Jerusalem. And it is not too expensive

8/10

Excellent

31 Oct 2017

Muhammad

Jerusalem Metropole Hotel

The hotel was as it said , a 3 star. Communal areas were in better condition than the rooms. Breakfast had good variety of Palestinian foods. Rooms needed up dating . Broken fixtures, mould, stained carpets, smell of drains in bathrooms. Mostly clean though
Bed sheets smelt fresh, towels smelt fresh
Hotel staff were extremely helpful, polite and considerate. Resident chef (Dawood) will cook dishes on request if he can. Manager (Ahmed) went out of his way to make our stay comfortable.
Location is excellent. In the muslim quater Shops, restaurants and taxis close by. 2 minute walk to Herod's gate. 15 minute walk to Al-Aqsa.

Family

6/10

Pleasant

18 Oct 2017

Claudio

Great in pictures but not so good street.

Great location, but very dirty place, full of arabs or muslims.

2/10

Poor

14 Oct 2017

john

good location but terrible

not organized at all, need to remodel, smelly, I was terrifying to go to air port even paid early
day. TAXI driver are aggressive asking more money, staff are not organized, bathroom is very
smell coming from pipe...

2/10

Poor

15 Sep 2017

Elisabeth

We got a room other people had slept in. The sheets dirty and full of hair. The bathroom had exposed
electrical cables, very dangerous. Given another room that was much the same. Next day another room
with exposed electric cables and very dirty. The only clean place was the reception. I have made Photos!
The Dining room was filthy, the chairs dilapidated and torn.Please do not recommend this Hotel. We moved to the Golden Walls Hotel just round
the corner. A lovely Hotel absolutely spotless. Cost $560
I expect from you nothing less than a total refund of £430.00 I paid to you for the Metropole Hotel which
should be closed down for health and safety. It spoilt our first 3 days. We would have moved immediately
but there was a festival all Hotels were full until the 10th September.
( I will try and send you photos of the condition of the Metropol Hotel later as I am writing to you on
a friends computer ) Please be in touch!

6/10

Pleasant

31 May 2017

Mike

Good location

I stayed for a week. The room was clean with air con, a hot shower, TV, fridge and tea/coffee/kettle. Staff were polite and helpful.

I was on the street side of the building so I was expecting it to be a bit noisy, however, they have double glazed the windows so that wasn't too bad. Unfortunately, there was noise within the hotel including a major altercation one night. The street lights were very bright, whilst the curtains were quite thin, which made it difficult to get a decent night's sleep. If you stay here take ear plugs and sleep mask.

Its strength is its location on the edge of the old city in East Jerusalem. Most sites are within easy walking distance. The Arab bus station, the one closest to Damascus Gate, is convenient for a day trip to Bethlehem. It was also easy to get to and from the light rail.

I think that balanced against what it cost I would give 3.5/5.

4/10

Poor

21 May 2017

Jerico of MN

Location is good close to Herod's gate but...

The location is great it's about 3-4 minutes to Herod's gate. But the area is a little bit uncomfortable if you are not use to the local area. I feel safe but the area is not clean. The hotel is below average. The room is your basic room, bed, fridge, tv, and air conditioning (great). The bathroom is ok clean, all of the fixtures though are falling apart. Soap holder, toilet paper holder, towel holder they are all almost coming off. They didn't clean my room on my 2nd day. I had to ask for my towel twice. I stayed at room 306 I could not even close the door shut unless I pull them hard and make a loud noise. The hallway on the 3rd floor always smells smoke because the 4th floor there are employees that smoke in the stairwell all the time. The good thing about the hotel is the overnight staff are always nice and accommodating the location is nice and close to the old city wall. But that's about it. If you are looking for convenient and a place to sleep and have a bathroom on your own then this is the place. For the price I paid it was the right amount for what I got. Hope this experience help you on your decision. Thanks.

2/10

Poor

21 May 2017

Esthefany

The worse stay of my life

My stay was horrible, Please don't stay in this hotel, I've been to over 26 countries and never seen something like this. the staff do not speak English. I ask for a ride back to hotel the guy try to charge me $80. I found a cheaper ride and he told the ride taking me that they couldn't cause he has to make a commission. There was several other guest screaming at him as this was going on. The room smell horrible, and the A/C kept leaking all night. Also the day I got there I ask if they had tour information, the same guy try to sale me 500$ for a day tour around town.

Partner

8/10

Excellent

02 Apr 2017

Christopher

Central to tourists locations

1 min walk from Harrods gate. A great place to stay if you want to spend most of your time in the walls of Jerusalem. On a busy street, but it quiets down at night. Hard to find street parking. Easiest to find parking at night. I parked when I arrived, and didn't move my car for 3 days. Many of the historical sites and current day Jerusalem hot spots are within 30 mins walking distance. Taxi's are prevalent if you prefer.

8/10

Excellent

24 Oct 2016

barbara

Convenient, comfortable hotel. Helpful staff.

Jerusalem is more amazing and fascinating than one ever imagines. And the Jerusalem Metropole is very near to both the Old City and the bus stations.

Family

2/10

Poor

12 Sep 2016

John Kostik

Cleaning Staff Robbed Me When I Left the Room.

I left my room for four hours and when I returned I found someone had cleaned my room and stolen gifts which I had brought from America to give to friends in Jerusalem.

6/10

Pleasant

27 Jun 2016

Azaria

Budget Hotel close to the Old City

I`ll be honest here. This is a very low budget hotel very near Herod`s gate of the Old City. The halls have a musty odor, the shower stall is tiny, the air conditioner dripped condensation on my pillows as it is wall mounted above the head of the bed and room cleaning was sporadic. There are no signs on the door handles \" do not disturb/ please make up room\". The first two days, there were several groups here, so the breakfast room was pretty full. The free breakfast is very average. When the groups left, I went to the breakfast room and no one was there and there was no food out. The cook was sleeping on a couch, however, when I went to the front desk, an employee named Mahmoud made me a very nice breakfast two days in a row. Friday I could not find anyone as this is Ramadan and all Muslims go to the Dome of the Rock to pray, so I had to fend for myself that one day.
I`m not real picky about accomodations. As long as I have a clean bed, shower and lock on the door, I`m fine. To be honest, I have stayed at some expensive properties but the hotel staff were rude. So this hotel was fine for the price and the employees were all friendly, helpful and became like friends. So I give this a three star rating. The best part about this hotel is location. It`s just meters from Herod`s gate and there are many shops in the area. I love, love love Jerusalem.

8/10

Excellent

09 Mar 2016

Lee

A good hotel right near the old City wall

The reason I chose this hotel was because of the location; only two or three minutes away from Herod's Gate, one of the main entrance into the city wall - for Al Aqsa, Dome of The Rock, Western Wall and Church of Holy Sepulchre to name but a few. However some taxi drivers (especially Jewish drivers) would be quite reluctant to pick or drop you off at this hotel as this hotel is smack right in the middle of Palestinian area even though in my opinion, it's very safe!

Breakfast was plentiful, staff was friendly and helpful, wifi was great!

The room itself was quite basic - TV with lots of channels (mostly Arabic channels), there's no bed-side lamp so you have to use the main light instead!

6/10

Pleasant

13 Jan 2016

Verified traveler

this hotel is very basic it may be a little over priced for the quality of room. the staff is very friendly and helpful. the location is excellent since it's walking distance to the old city of Jerusalem. It is on a busy street which provides shopping and dinning. my only down point is that at arrival there were no towels and the tv was not functioning. the issues were resolved quickly. I would recommend this hotel but to specific people who i believe would not mind basic conditions.

6/10

Pleasant

28 Nov 2015

Verified traveler

Look elsewhere for reliability

Location is very central to the Old City. Room was ok and staff was polite. Unfortunately the TV and door lock did not work and breakfast was not available as advertised.

2/10

Poor

15 Nov 2015

Verified traveler

We checked in and about one hour later checked out. We went to find another hotel in the neighborhood. You should not book any sales for this hotels

8/10

Excellent

15 Nov 2015

stevie

A very nice hotel

Where the hotel was situated made it possible for me to walk to the areas of the purpose of my visit. All the sites l intended to visit I just walked without any problems of hiring transport or tour guide. Just border to the old city, Western Wall, Mountain Zion, City of David, Garden Tomb and other sites meaningful to the Christians, it is just 5-10minutes walking without any sweat. Shops abound in the streets, activities going on around you and a police station a couple of blocks away from the hotel make you feel safer. Very nice place, would be happy to recommend it everyone as I told the staff before my leaving.

6/10

Pleasant

03 Sep 2015

Martin

The hotel was reasonable and fairly prized. However the breakfast was a little dodgy. But the location near the Herodes gate was in east Jerusalem was excellent. We stayed at the hotel for a week

Partner

8/10

Excellent

21 Mar 2015

Verified traveler

Very happy... Will stay again

Nice hotel. Friendly staff. All needs attended to promptly. Will stay again. Excellent locality and very near to the old city moslem and Christian quarters.

Family

6/10

Pleasant

18 Nov 2014

John

Hotel is OK, but needs upgrades

Staff were very pleasant and helpful. Location was good.

8/10

Excellent

16 May 2014

Roman

Pretty good

We arrived late because flight was delayed and we missed a train. No problems with settling in.
Staff was very friendly. They explain us everthing. Food was fresh delicious.
Hotel is located in 5 min to walk to old city. As usual in arab qurtes the street is dirty.

- noisy around.

Family

8/10

Excellent

22 Jan 2014

D whitcomb

Hidden gem

Very reasonable and comfortable. Pleasant staff.

2/10

Poor

14 Jan 2014

Jenny

awful hotel for staying

We stayed at the hotel for 3 nights with 2 rooms (1 double and 1 single). The rooms we stayed were extremely disgusting: the marks on the bed sheets, shower was leaking, air conditioner was not working. It has been horrible experience staying at the hotel. The hotel manager was helpless only wanted booking taxi for you trying hard to squeeze money out of you. Such hotel should not be existing. Not recommended at all!

8/10

Excellent

06 Jan 2014

Donald whitcomb

clean, confortable, convenient to the Old City

personnel were very helpful and the room fine. Walk-i shower with immediate and plentiful hot water was much appreciated. Single beds were a bit soft and narrow but normal. I have booked to stay there again.

6/10

Pleasant

04 Jan 2014

Patrick

Basic Hotel near Herod's Gate

Hotel is in Arab Quarter outside Herod's Gate. Cold room until I eventually figured out how to get heat from the \"cooler\". Staff were helpful. Wi-Fi in lobby area. Served breakfast was mediocre. Overall, no complaints for the cost. One night was enough.

2/10

Poor

04 Jan 2014

haydee

Money waste!!!

We pay 300dlls for two nights, and the hotel is totally horrible, dirty, bad service, the Internet does not work ..complete a Nightmare! If you can don't stay here!!

10/10

Exceptional

01 Jan 2014

Steve & Sally

Great location by Jerusalem city walls

Nice little hotel. Clean, helpfull reception, good breakfast, comfortable bed, good double glazing. Coffee in room and fridge was a bonus. Hot water available all day. Doesn't look much from outside, but nicely done inside. Zad cafe almost opposite good evening meals & coffee.

6/10

Pleasant

01 Jan 2014

Scot

Great location but old, decrepit facility

The lobby was the best spot in the hotel, which was also where wi-fi was available. The hallway and room smelled and was in desperate need of updating/renovation. Our room smelled of either garbage or mold, but we couldn't find the culprit, so we left the window partially open to air the room when in for the night. I suspect it might have been the carpet, which was very worn and might have been previously wet. Our door had been fixed after likely being broken into at a previous time. The bathroom was very tiny which took some navigating; this would have been a definite challenge for an overweight traveler. The elevator broke at one point, but the staff (helpfully) fixed it and were always friendly and responsive. Overall, the hotel was worth it because of the price, great location, friendly staff and full breakfast; however know that the facilities are a disappointment if you're not prepared.

6/10

Pleasant

30 Dec 2013

Irene

Good Location

The Metropole is on a lively street In East Jerusalem, steps away from a police station and a post office. It is close to the Damascus Gate where one can either enter the Old City or, if wishing to visit other parts of Jerusalem, board the L1 train. The westbound train goes to the main bus terminal, and its final stop is at Mount Herzl, a short walk to the Yad Vashem Memorial Museum of the Holocaust. Also, within walking distance from the Metropole are three sites worth visiting: the Pontifical Institute Notre Dame of Jerusalem Center, the Rockefeller Archeological Museum, and the American Colony Hotel.

6/10

Pleasant

10 Dec 2013

Verified traveler

Great location in Moslem Quarter of East Jerusalem

Decent hotel for the price you pay. Room gets cleaned daily. Lovely mediterranean breakfast in the morning although the breakfast time window is small (7-9am). Having said that, we had no problems getting downstairs at 8:50am and staying till 9:30 having breakfast. Rooms need a light in the main part of the room. A lamp was brought for us upon request and it really was bright enough, perhaps even brighter than an actual light bulb would have been. The location is excellent; close to all the sights and the Al-Aqsa mosque compound is easily accessible from this hotel.

2/10

Poor

04 Nov 2013

Verified traveler

AVOID

Although the staff (Mohammed, especially) was helpful, the room was filthy and the neighborhood dirty. Although the location was close to Herod's gat, that didn't matter.. I did not want to step in the shower. Our two day hotel visit was too days too long. The breakfast was good

10/10

Exceptional

18 Oct 2013

dus

nice place

don't be fooled by the exterior appearance. this hotel is a gem in an amazing place. it's a short walk from the major sites.
the staff were very attentive and the location is perfect.

4/10

Poor

13 Oct 2013

H

Very average hotel close to Damascus Gate

The hotel was close to Damascus Gate, which was ideal for us that is the route we would be taking to the Al Aqsa mosque as well as the route to Wailing Wall and the Church of the Holy Sepulchre.
However the closeness was the only advantage of the hotel. Rooms are extremely small with poor lighting (just two ceiling spot lights for the entire room), a small bathroom with a shower head which has no support to hang from, doors which don't shut so water leaks out, and a toilet flush which makes a deafening drilling sound at the end of its flush.
The \"restaurant\" if you could call it that, was terrible! For breakfast they have no juice, and when we came down at 8am (breakfast was from 7-9am) they apparently \"ran out\" of tea. We weren't expecting much, however one does expect there to be basic breakfast provided. At dinner time we decided to try the hotel restaurant, when we asked for some soft drinks they replied \"you must buy from outside\" which left us asking for just tap water.

2/10

Poor

28 Aug 2013

Dora

Like a hostel

Absolutely not a three/four start hotel. Definitely a one star hotel. The photos do not show how the hotel is in reality. The reception and breakfast area are renovated but this is all. The rest of the hotel (corridors, rooms, lifts etc) are really really old, dirty and untidy. The hotel, and the room, was very dirty. We were not able to use the toilet and shower, it was disgusting. Some room doors looked violated and we felt very unsafe. It is in a very busy road and the windows are really old so it was not possible to sleep because of the noise. The wi-fi works only on the ground floor. On the positive site, the staff was very friendly but not always helpful, although they tried their best, because some of them could not speak English. Also, the location of the hotel is very good since it is 1 minute away from the Herod's gate and the old city. Definitely not a hotel for families. Only for low budget travelers that would not mind o stay in hostels.

8/10

Excellent

12 Aug 2013