Name: The David Citadel Hotel
Address: King David St, 7, Jerusalem, 94101, IL

6/10

Pleasant

27 Jun 2026

Danya

The room and balcony was spacious and the bathroom was beautiful. Reception was efficient and polite.
There was an empty bottle of wine in the room from the previous occupants.
The balcony was looking out onto a roof.
Was difficult to get a coffee at 16:30.
Kosher hotels are a complete hypocrisy

Partner

10/10

Exceptional

22 Jun 2026

Alberto

everything is beter than last year staff very helpfull the property is well maintained

Partner

10/10

Exceptional

09 May 2026

Cheryl

Beautiful!

Family_with_children

10/10

Exceptional

28 Jan 2026

robin

A beautiful hotel in the heart of the city. I was allowed an early check-in and a late checkout. I was able to witness Shabbat and was in walking distance to all the beautiful treasures of our beautiful city.

Leisure Family

2/10

Poor

28 Dec 2025

Eva

Staff was very unwelcoming, and rude. They were not helpful and gave so much attitude. For the amount of times I stay there a year, I was shocked. Also, the \"suite\" we paid for, and stayed was horrible. There was so much noise coming from the halls, and there was not a clear view. I was not happy with this stay at all.

10/10

Exceptional

27 Dec 2025

Ruth

Staff and amenities

Leisure Partner

10/10

Exceptional

24 Dec 2025

Shara

Amazing location . Excellent staff and breakfast!

Leisure Partner

4/10

Poor

09 Dec 2025

Steven

Staff was not friendly and helpful

10/10

Exceptional

26 Nov 2025

offer

Clean and comfi

Leisure Family

10/10

Exceptional

21 Nov 2025

Morris

Clean room. Welcoming amenities, courteous helpful staff, beautiful decor, sumptuous breakfast buffet,

Leisure Family

10/10

Exceptional

03 Nov 2025

Jack

Service from the minute we checked in was great!

10/10

Exceptional

28 Oct 2025

Ariane

Great stay!

2/10

Poor

23 Oct 2025

ESTI

תתרגם לאנגלית ותמצת ל4 משפטים ברצוני לשתף אתכם בחוויה הלא חיובית שחווינו בשהות במלון מצדה לרגל יום הנישואין שלנו. לצערי, השירות שקיבלנו לא עמד בציפיות ולא היה תואם למחיר הגבוה של השהות. כבר ביום הראשון דיווחנו כי אין זרם מים במקלחת, נאמר לנו שטופל אך בפועל נאלצנו להתקלח ללא זרם וגם באמבטיה הייתה נזילה שהציפה את החדר. מלבד ניקיון בסיסי של המים בחדר, לא נעשה טיפול ראוי. בנוסף, כשביקשנו סבון נוזלי, קיבלנו סבון מוצק בלבד – מה שגרם לתחושת אכזבה נוספת ונתפס כחוסר רצון אמיתי להעניק ללקוח ערך ושירות.

בנוסף, בחדר האוכל לא היה שילוט ברור ומדויק על מרכיבי המנות בארוחת הבוקר. ביקשתי מהשף שיבהיר אילו מנות ללא גלוטן, והוא אמר שלא כל מה שמצוין בשילוט נכון – לדוגמה, ליד הלביבות היה כתוב שהן ללא גלוטן, אך בפועל הן הכילו קמח. מקום שמכבד את עצמו צריך להקפיד על שילוט מחייב ונכון. זה היה מאוד מאכזב ונתן תחושה של מלון ברמה נמוכה. בנוסף, חגגנו יום נישואין במלון וקיבלנו עוגה ושמפניה. ביקשנו לוודא שהעוגה אינה מכילה גלוטן עקב רגישות של אחד מאיתנו, ולא קיבלנו תשובה ברורה או גישה אכפתית עד שפנינו בעצמנו למשגיח הכשרות, שנתן לנו מענה אדיב בעניין. כאשר ביקשנו להחליף את השמפניה ביין, לא חזרו אלינו בנושא ונאלצנו לברר בעצמנו. בסוף הביאו לנו יין, אך לא השאירו אותו ליד הדלת כפי שביקשנו. כל ההתנהלות בנושא לא הייתה קשובה מספיק לצרכי הלקוח

בנוסף, יום לפני ההגעה קיבלתי מכם הודעת 'תודה שהייתם אצלנו', מה שגרם לבלבול ולחץ שמא טעיתי בתאריך ההזמנה. כמו כן, לא קיבלתי מכם סקר שירות לאחר השהות – דבר שמונע מתן משוב מסודר. אבקש לשפר את התיאום והתקשורת מול הלקוחות ולהבטיח שלכל אורח תינתן אפשרות להביע את דעתו לאחר השהייה.

Partner

8/10

Excellent

30 Jul 2025

Verified traveler

Could use help with cleanliness

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Ingrid

Everything was excellent. The concierge got me the very best driver! Eli!!!

Leisure Self

10/10

Exceptional

22 Jun 2025

Levi

s

10/10

Exceptional

04 Jun 2025

moses

Great place

Business_and_leisure

10/10

Exceptional

26 May 2025

Vicky

I like everything in the hotel it’s so nice

Leisure Family_with_children

10/10

Exceptional

06 May 2025

Ruda

Amazing service, good food, room can use update.

Partner

10/10

Exceptional

29 Apr 2025

Julie

Another Wonderful Stay at the David Citadel

We have stayed at this hotel many times and we have never been disappointed. When you arrive they say “Welcome Home” and they are right. The service is excellent and everyone cannot do enough to make your stay comfortable including Sami in the morning doing artwork in the cappuccino foam. We have rarely made a request even at the last minute that they could not accommodate. I would urge anyone coming to Jerusalem for the first or 20th time to stay here.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Alberto

all very good and service was excellent

10/10

Exceptional

12 Feb 2025

veronica

Great

6/10

Pleasant

23 Jan 2025

Verified traveler

Very disappointed that there was tons of noise outside my room and from the lobby in middle of the night. And the shower never got very hot. I asked to fix it but it was never fixed.

Overall the staff was good and the location is great.

Business

10/10

Exceptional

29 Dec 2024

hahna

We wanted the light in our room to be shut off but it was a difficult task since the light was set to Shabbat mode. Unfortunately, we had the light on the whole evening and we couldn't sleep. We went and complained to the reception desk. As a courtesy, Yazen Atrash offered our family lunch which was an incredible experience. He also offered to give us a discount when we're ready to book another reservation. We are So Happy with the incredible service that Yazan offered us. We will definitely come again!

Leisure Family

10/10

Exceptional

05 Dec 2024

Faye

Comfortable rooms with plenty of space…
Well appointed amenities. Great staff

Leisure

10/10

Exceptional

17 Aug 2024

Danny

Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.

Leisure Family

10/10

Exceptional

19 Jul 2024

Karine

Excellent as usual

Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual

Friends_and_family Family

10/10

Exceptional

05 Jul 2024

Martin

Great hotel

6/10

Pleasant

26 Feb 2024

Verified traveler

Disappointing after years of great satisfaction

Been to this hotel many times. This stay was different
Service was terrible with staff at meals that displayed indifference and at times hostility. At times we felt uncomfortable and even threatened by their aggression rudeness and lack of interest. This was not the hotel we were accustomed to.
The hotel remains beautiful, location is excellent and overall a prefect spot to see Jerusalem, but some changes are mandatory

Partner

10/10

Exceptional

17 Feb 2024

Edith

Always wonderful!

Leisure Family

10/10

Exceptional

05 Feb 2024

jacob

Nice people nice hotel

Leisure Family

6/10

Pleasant

25 Jan 2024

Verified traveler

Hotel is nicely decorated.
Room is spacious though without a nice view.
Tub and shower very nice and convenient.
Breakfast was great even though it was Saturday so no hand made omelets. Still very tasty and clean.
Must say the service was bad. Receptionist and other staff members are not very nice, we felt unwelcome. Never had such experience in other hotels in Jerusalem. So we will not come back to this hotel.
Price was expensive for one night stay.
Dairy restaurant was not open during Friday night, we could only order to go and no available tables for someone who wants to order a snack or coffee. Too bad for 5 star hotel.
Location is awesome.

Friends_and_family Family

10/10

Exceptional

21 Jan 2024

Faye

The hotel, staff and property were accommodating, courteous and comfortable.

Leisure Friends

10/10

Exceptional

17 Dec 2023

Hahna

Kids floor was excellent! And also the heated pool!

10/10

Exceptional

11 Dec 2023

Iris

The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do.
The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

Thomas

Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.

10/10

Exceptional

31 Aug 2023

Mohamed Asim

Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2023

Verified traveler

This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊

8/10

Excellent

18 Jul 2023

Verified traveler

Prepare to wait and make requests multiple times.

The staff is generally friendly, however, they need to be reminded several times to get anything done.

If you want something you have to ask 3 people before you get it. Kind of a pain.

Prepare to wait for everything in general.

Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.

Partner

10/10

Exceptional

11 Jul 2023

Jim

We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.

Leisure Partner

10/10

Exceptional

04 Jul 2023

FARSHAD

The staff was there to please and they did.

10/10

Exceptional

30 Jun 2023

Manuel

Very clean and organized stuff and also very polite.

Leisure Family_with_children

4/10

Poor

22 Jun 2023

Faith

Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

Leisure Family

10/10

Exceptional

18 May 2023

Nathan

The staff,food and location of the Hotel are great.

Business_and_leisure Partner

4/10

Poor

09 May 2023

Benjamin

Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.

Leisure Partner

6/10

Pleasant

30 Mar 2023

Heidi

Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.

Leisure Friends

10/10

Exceptional

24 Jan 2023

Zisha

Great Experience

10/10

Exceptional

16 Nov 2022

John

Great overall location, lovely view

Leisure Partner

8/10

Excellent

28 Oct 2022

Verified traveler

No hot food on Sabbath

The overall stay at David Citadel was average. I want to say that Israel is very expensive, and naturally we paid up for the hotel. The location was fantastic. Easy walking to the Old town, and I cannot complain. The hotel itself was a bit run down, and the service was really average. I have trouble with the hotel restaurant with NOT serving anything HOT on Sabbath, and its only cold fish and no meat. I understand its a custom, but other outside restaurants do.
Anyway, I was quite disappointed with the menu, as after a long day, you would want to stay in the hotel and rest.

Partner

10/10

Exceptional

23 Sep 2022

Ruth

Fantastic hotel. Beautiful room and the breakfast was incredible.

Leisure Partner

2/10

Poor

15 Aug 2022

Maxim

1. The check in process was rude and disinterested. The shabis situation was not explained well, and we were confused thinking we couldn’t eat or have lights on. At no point we’re we offered alternative restaurant options other than we can go out and look for ourselves. The attended didn’t seem to care, didn’t explain WiFi, amenities, anything. He was so bored and disinterested. He didn’t care or want to be there with us. Awful welcome!
2. We are staying seven nights. We were put into a small room looking at a wall with a 1m wide window.
3. The room was dusty and unclean.
4. When we spoke to reception, and told them of our intention to leave because of the issues, they couldn’t care less. They told us to calll Expedia.
5. We went to reception and eventually spoke to another woman. She argued with us about the cleanliness of the room for 15mins and the shockingly bad checkin process. We were eventually offered an upgrade at our cost ($1,800) but eventually complimentary.
6. The new room was unclean. There was a chip on the floor, dirt on bed, towels weren’t folded properly, tissue box still closed, dirty balcony with dried lettuce leaves, bird poo everywhere, dust on almost every surface. We showed the guy who took us to the room. He shrugged his shoulders and said some people will love this hotel and others will have the worst experience. Seriously? He told us he would get the cleaner, this never happened. When we phoned reception again they told us to enjoy our stay

Leisure Partner

2/10

Poor

11 Aug 2022

carolyn

This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.

Leisure Family

10/10

Exceptional

05 Aug 2022

lisa

Samir a dining for break first was the best
Amazing service we receive from him

Leisure Family_with_children

6/10

Pleasant

22 Jul 2022

Mark

I have stayed at this property many times over the years. I think that now all the common areas are looking very dated and worn and that all the furnishings in the common areas should be replaced and updated.

Business Self

2/10

Poor

21 Jul 2022

Santiago

I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night.

I do not reccomend staying here, and more under that price.

Leisure Partner

2/10

Poor

12 Jul 2022

Inna

Disgusting dirty rooms

The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained.
When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing.
That is the most disgusting stay. It definitely not 5 star hotel.
Personal is very rude.
Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.

Partner

10/10

Exceptional

12 Jun 2022

menajem

Excellent hotel all around and excellent food and service! Will stay here anytime I am in israel !

Leisure Family_with_children

10/10

Exceptional

01 Jun 2022

David

Amazing views of the Old City, wonderful staff, central location.

Leisure Partner

2/10

Poor

01 Jun 2022

Kevin

Worst 5 Star Hotel I’ve Experienced

The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.

Partner

10/10

Exceptional

18 May 2022

claude

Beautiful location and service

Business_and_leisure Partner

10/10

Exceptional

17 May 2022

Joseph

Beautiful hotel great location Freindly staff and super clean

Leisure Family

6/10

Pleasant

06 May 2022

steven

generally underwhelmed

The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.

Self

10/10

Exceptional

15 Apr 2022

Allan

Best luxury hotel in Jerusalem, especially the staff and their level of service

Leisure Family

10/10

Exceptional

12 Apr 2022

Mark

Great hotel with amazing views of the Old City. Convenient location and easy parking in the building. Friday night dinners are excellent. Breakfast is good, but diminished from when we last stayed there.

Leisure Partner

10/10

Exceptional

24 Jan 2022

Uri

Great hotel. Always my go-to location when I visit Isreal

Self

8/10

Excellent

28 Nov 2021

michael

The staff and bedroom were excellent.

The conservatory was out of action for breakfast- disappointing since the room used was windowless.

The breakfast items were cold and it took ages for coffee and tea to arriveand when it did it was cold.

Leisure Partner

10/10

Exceptional

28 Oct 2021

Jill

The best place ever and I am a bit fussy! Gorgeous room, wonderful staff, awesome location. worth every penny! Amazing!

Leisure Self

8/10

Excellent

24 Oct 2021

Aaron

Disappointed by its 5* claim

Hotel is in great location and ce ter to it all.
However for the 5 stars it claims to be its missing even a 3 star touch.
Pillows are outdated and flat.
Porch has never been cleaned, the rails are filthy and dusty.
2x2 porch and cant even enjoy it.
Chairs on porch is of wood and its old so it will leave you with splinters.

Hotel is understaffed.
Elevator broken diring Saturday night check out the busiest of the wee with no one to help.

All in all, at $700+ per night servie should be better and time to update your rooms, its starting to feel like a motel

4/10

Poor

16 Oct 2021

Haim

התארחנו לילה אחד ב14.10.21 ליום הולדת. זכוכיות במרפסת היו מאוד מלוכלכות, לא היו חלוקים בחדרים,לחצן של העור בחדר כמו פנס בלילה- אי אפשר לסגור. מזגן עבד מאוד חלש- היה חם, למרות שיהיה על הכי קר.
בארוחת בוקר חביתה היתה שרופה, שף שהכין לי חביתה, צעק לכל חדר אוכל שחביתה שלי - שאבוא לאסוף בעצמי, למרות שיש מלצרים.
דגים בבופה היו מאוד לא טובים, במיוחד סלומום היה זוהר בחושך.
מלון הוא בסדר אבל ממש לא ברמה גבוה כמו 5 כוכבים או דומה.

Partner

6/10

Pleasant

13 Oct 2021

dorit

The room was dirty, We were asked to pay for parking.
It was short and expensive

Partner

10/10

Exceptional

21 Sep 2021

Michael Dan

Top notch hotel all around!

The David Citadel os just a great hotel all around. 2 thumbs up.
Breakfast buffet was plentiful, fresh and tasty with a great variety.
The pool was amazing with a breathtaking view of the Old City.
Staff were all very friendly.
Thanks for a great stay

Partner

10/10

Exceptional

12 Sep 2021

Oded

customer oriented hotel

Even the cost is high
The cost benefit for your stay there justify

Partner

10/10

Exceptional

09 Sep 2021

cindy

Fabulous!!

We stayed for 2 nights and had 3 rooms. Each with balcony and partial views of the old city walls and the hotel pool.
The staff were amazing. They accommodated all requests from early check in to moving a table in the dining room (no we weren’t being problem guests - medical reasons!). They were polite and helpful.
The rooms are lovely. I found the bed really comfortable and slept like a log!
The food was amazingly good both in the dining room and the lobby bar and breakfast was outstanding!
My only suggestion would be that more care needs to be taken in cleaning the balconies and the balcony furniture.
Apart from that slight cleaning blip this hotel is a must!!
Wonderful!

Friends_and_family Family

6/10

Pleasant

27 Aug 2021

Temesgen

The air-conditioning was invalid so they transfer us to another place but for a better room.the bed for 9 years boy was very small and uncomfortable .we think the price was very high.

Friends_and_family Family

10/10

Exceptional

26 Aug 2021

Michal

מלון נהדר

מלון נוח במיקום מרכזי, לקחנו חדש משודרג, - חדר אלקוב עם מרפסת ונוף לעיר העתיקה. היה מדהים.
ארוחת בוקר עשירה, שירותיות של כל אנשי הצוות

Friends_and_family Family

10/10

Exceptional

04 Aug 2021

jordan

FIRST CLASS ALL THE WAY!

There is no finer hotel in all of Jerusalem in my opinion, or for that matter in all of Israel. We have a fabulous stay this past week, and the children's play area was fantastic for the grandchildren to keep them happy and occupied during the warm afternoons during Shabbat. The food could not have been better and the wait staff could not do enough for us, and always with a smile and true desire to serve the customer. The room itself was spacious, clean, new and the room amenities were first-rate. I have no criticisms whatsoever, other than I wish they could make it a bit more economical to stay there when you are taking out several rooms for other family members.

Friends_and_family Family

10/10

Exceptional

13 Jun 2021

Verified traveler

.

Leisure Family

10/10

Exceptional

13 Jun 2021

israel

Very well situated. Clean. Service was amazing.

It was a very pleasant stay. All was ok.
I was just upset that we had to pay for the parking. That was very in fair and un necessary. The hotel was not full at all. And to charge for the parking upset me a lot.
I love your hotel. I live in South Africa and was in a visit here in Israel. I will defiantly recommend your hotel but I will ask my business colleagues to check first about the parking.
Thanks a lot.

Friends_and_family Family

10/10

Exceptional

24 May 2021

Verified traveler

Love the hotel, the location, the food and the service.

Leisure Family

10/10

Exceptional

18 Apr 2021

Shahar

Vacation in Jerusalem

The hotel located near the old city with a wanderful view to the David tampel. The hotel staff did the best for making us comfetable and to enjoy our local vacation.

Partner

10/10

Exceptional

13 Sep 2020

noname

הכל היה מושלם, נקי מסודר ואין צפיפות לא בחדר האוכל ולא בבריכה

Leisure Partner

10/10

Exceptional

12 Sep 2020

Elior

One of the best hotels in Israel

Great hotel, very recommended..

Partner

10/10

Exceptional

23 Aug 2020

Marlene

Great overnight stay!

The hotel was great at enusring people kept their distance and masks on...they read my requests and gave us a quiet room. Breakfast was very nice, tables were very spaced out and service was good. I forgot something in the room and called late at night to see if they noticed it...and they did!! Was seriously impressed with their service

Partner

8/10

Excellent

21 Aug 2020

Marc Donald

Nice vacation

Generally it was good. A few small things. The pancakes and waffles at 8:20 were cold. Forgot a mask once and for some strange reason, they did not have masks at reception so had to back to the 10th floor to get one.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2020

NISSIM

he food

I had a bad stomach pain after the dinner

Friends_and_family Family

10/10

Exceptional

01 Mar 2020

Verified traveler

Fine. Kindly send my receto my mail. I enjoyed the place. Quite lovly and relaxing

10/10

Exceptional

26 Feb 2020

Verified traveler

Magnificent Old city view. Very friendly staff. Very elegant interior.

Friends_and_family Family

8/10

Excellent

25 Jan 2020

Ali

Staff great friendly efficient, very professional. The hotel is used a ton and it’s starting to show

Business_and_leisure

10/10

Exceptional

09 Jan 2020

Ariel

Great weekend stay

Stayed for Shabbat - great Hotel - wonderful buffets on Friday night and Shabbat Day, although they were pricey

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

Verified traveler

Incredible room. Meals perfect. Service impeccable.

Leisure Family

10/10

Exceptional

01 Jan 2020

Verified traveler

Great location. Keep in mind that if you’re there on Shabbat the Shabbat elevator stops on every floor and the buffet is cold only. Great hotel.

Leisure Friends

8/10

Excellent

22 Nov 2019

am

It’s in a great location in regards to Old Jerusalem. 🙂
We had to ask three times for our complimentary wine and fruit. 🙁
Never heard back from the concierge regarding dinner reservations 🙁

Leisure Friends

6/10

Pleasant

15 Nov 2019

Verified traveler

Poor service for the price you pay

Beautiful hotel and very close (walkable) to Jaffa gate of old city. But service was most definently not 5 star. There were a number of inconveniences throughout our stay. Although everyone was kind, everyone from housekeeping to concierge need to be retrained in their respective departments. However, special thanks to Moataz in the restaurant as well as all breakfast staff (literally all waiters in breakfast) for being so delightful and kind to us. Also, thanks to the entire guest relations dept, especially Hadar, for offering to help make our stay more comfortable despite the repeat inconveniences. Hadar and front desk member, Yazan, helped with giving tips for our trip to Hebron. Breakfast was lovely, room was pretty and I appreciate the upgrade in room. Alas, it was 2 twins put together instead. Suggestions for improvement: with the exception of restaurants and breakfast staff, please have all staff re-trained and perhaps this hotel can have some hope in attaining 5 star quality. For now, though, it doesn't even amount to 3 star quality. Nonetheless, thanks again to guest relations for truly apologizing and trying to compensate for the numerous hiccups throughout our stay.

Friends_and_family Family

4/10

Poor

15 Nov 2019

Verified traveler

Looks can be decieving!

Although it may look like a five star hotel, the service was FAR from it. Experienced endless number of inconveniences throughout our 3 days (2 spearate bookings- both poor serviced). Booked a room for 3 and everything was made for 2 people (robes, slippers, towels,etc). TV in bathroom did not work, booked a room for king size bed, they have two twins put together. They had 1 comforter for only 1 of the 2 twin beds. When we asked for another comforter they brought it folded but it was wet! Had a city view room on reservation but it was only a wall of a building adjacent to hotel- no city view whatsoever; when bringing this up to front desk, the front desk man laughed and said, \"ma'am that is our city view. You can't get a real city view with every room. What are we supposed to put in the room description? No city view?!\" I responded and explained to him that it's false advertisement to state there is a city view when really there isn't. He continued laughing. The concierge knows very little to nothing about Jerusalem & surrounding areas. Concierge is also disorganized. They handed us a ticket with the number of bags they loaded in our car, yet we had one bag missing and didnt realize this until we got to Tel Aviv airport. Concierge told us it was our fault instead of owning to their mistake and demanded we pay for the taxi to bring our bag to airport. Thanks to guest relations for somewat making up for inconveniences. Won't be recommending to family/friends,though.

Friends_and_family Family

10/10

Exceptional

03 Nov 2019

Verified traveler

This is a brillliant and friendly hotel in an excellent location adjacent to the Mamilla Mall and the Old City. We couldn’t of had a better time there.

Partner

10/10

Exceptional

29 Sep 2019

CR

Beautiful hotel with view

We had a wonderful stay at your hotel. The Shabbat services and dinner was most enjoyable. Thank you for your excellent hospitality.

Partner

6/10

Pleasant

12 Sep 2019

Verified traveler

Great location, nice pool. Friday night dinner was high quality. Service was uniformly mediocre. No coffee at breakfast until servers flagged down and asked. No explanation of anything at check in (wifi, breakfast time, where the elevators are etc). Key prearranged but not ready at pickup.

If you can get it at a substantial discount it’s ok, otherwise there are better “premium” hotels in the area.

Leisure Self

4/10

Poor

08 Sep 2019

C

The only thing going for this property was the location and the gym. We spent close to double the amount that we spent on any other accommodation in a month of travelling and were sorely disappointed. The hotel was outdated, and needed serious upkeep. The bathroom had toilet water seeping from it and stunk and the staff were extremely unhelpful.
When we arrived no one assisted out with our luggage which even the taxi driver was surprised by. We were upgraded and were very happy but the bathroom had major plumbing issues.
When asking the concierge where to eat prior to shabbat, she was extremely unhelpful and had an intolerant tone.
We felt completely ignored when asking for helping and often had other travelers jump in front of us.
The breakfast was appalling - on Shabbat, it was served in a large hall that was worse than a kiddish at a Synagogue. The table clothes were filthy and the food was inedible.
We were looking forward to this stay and wanted to treat ourselves but it was the worst accommodation that we stayed in - we were not even able to go to the bar overlooking the old city on Shabbat because of the dinner that was being set up.
This hotel is only suitable for families who observe Shabbat as everyone else seemed to be treated as second class citizens.

Leisure Partner

10/10

Exceptional

03 Sep 2019

RS

David Citadel is a lovely facility with excellent staff. The location is perfect across from the Mamilla mall and a few minutes to Jaffa gate, one of the main entrances to the old city. The concierge, Maya, was extremely helpful and encouraged us to go to the Israel Museum, even giving us free tickets. Great advice - the museum was a treat. Elias allowed us late check-out which really helped before a long 12 hour flight back to the US.

Breakfast is a big spread with all sorts of good stuff. Delicious tomato gnocchi, sesame pasta, babaganouch, cheese bourekas etc. This is a very popular family friendly hotel, so breakfast gets very chaotic very fast, inspite of the best efforts of the kind and gentle staff. This is not a negative, just something to know. If you have kids or a family gathering, this is the perfect place. If quiet is what you desire, this may not be ideal.

Special shout out to all those who made our experience pleasant - Mohammed and Elias at check-in, concierge Maya; and Abed and Samer at breakfast.

Leisure Family

10/10

Exceptional

01 Sep 2019

Verified traveler

The terrace is beautiful.
The service wasn’t as good as other times

Leisure Family