Name: New Imperial Hotel Jerusalem
Address: Jaffa Gate - Old Jerusalem, Jerusalem, 14085, IL

10/10

Exceptional

18 Jun 2026

Maximilian

Perfect location, beautiful interior and very helpful staff.

Self

10/10

Exceptional

05 Mar 2026

Demetrios

Charming vintage rustic feel with a clean touch. Easy access to hotel from airport. There is a pharmacy, a small convenience store and restaurant built into the first floor. Owner and staff are extremely helpful and friendly. Perfect location to all old city attractions and buses to Bethlehem right outside the Jaffa gate. There is a nice modern outdoor strip mall outside gate next to hotel as well with restaurants and shops.

10/10

Exceptional

25 Feb 2026

Chloe

Fantastic location, superb breakfast and supee friendly staff. Be sure to get a room with a balcony overlooking the Tower of David.

Friends

8/10

Excellent

23 Jan 2026

Jack

breakfast was OK but not enough verity
hotel ia right next to shopping area and several historical sites

4/10

Poor

22 Jan 2026

Ordaly Milagros

Friendly staff but hotel room was very dirty incluiding the sheets. Made the beds sloppy did not throw away garbage the last two days of my stay. I won’t be staying there when i return to israel. Gave a two star because some staff was very friendly besides that the hotel stay wasn’t nice especially for the price i paid.

Leisure Family

8/10

Excellent

29 Dec 2025

Doug

Great location but entrance is up an alleyway with difficult to see sign.
The manager is first class, very helpful and friendly.
Interesting history and character of the building.
Breakfast is excellent.
Good size room.

Quite a bit of street noise at busy Jaffa Gate.
Bed only a double not a queen and hard. Top sheet was for a smaller bed.
Lots of stairs and only a luggage elevator for first level.

Friends_and_family Friends

10/10

Exceptional

25 Dec 2025

Fabian

The hotel was amazing. The staff there was awesome location was perfect. I will stay there again when I go back to Jerusalem.

Leisure Self

10/10

Exceptional

09 Dec 2025

Mark

I have now stayed in the New Imperial Hotel twice for a total of eighteen nights, all in room #8. It is my home away from home. The Dajani family is one of the five most prominent families in Jerusalem, and their management of the New Imperial is flawless. The rooms are well-appointed, service is prompt and professional, the daily breakfast is delicious, and the family goes out of their way to make guests feel at home. I love it. I miss it! I'll be back.

Leisure Family

10/10

Exceptional

09 Nov 2025

Sabra

This hotel is a gem. Great, central location in Jerusalem and right inside Jaffa Gate. Safe, clean and comfortable. Terric breakfast included. Every staff person i interacted with was friendly, helpful and kind. The building itself dates from the 1880s which gives it charm and authenticity, but my room & bathroom were clearly 21st century. AC included. No elevator, so be prepared to climb stairs. The front desk man helped me & several others carry our bags. Lovely hotel. I will be back.

Leisure Self

10/10

Exceptional

24 Oct 2025

Vicente

The breakfast was very different than a typical American breakfast. Everything fresh, lots of vegetables and healthy food. The staff was wonderful and it was conveniently located inside the old city. Great restaurant just around the corner called The Oak. Lots of shopping around and the roof top is wonderful for views and time together. Most of the staff are family and were some of the nicest people we met during our stay. Also listen to Amir the man running the place. He can get you tours and taxis a lot cheaper than you on your own.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Catherine

This was my second time staying - last year’s week before Sukkot also. Kind and generous hospitality and friendliness at every turn. Great location. Wonderful rooftop. Delicious breakfast every day. Water and coffee 24/7
In the Old City - short walk to Kotel, Mamilla and Ben Yehuda. Taxis near by. Train from airport to CBD and then light rail to City Hall stop and walk to Jaffa gate. Well done dear friends!

Self

10/10

Exceptional

14 Oct 2025

Kenneth

The Staff were Excellent!
The Room was Outstanding!!
And Breakfast Buffet Amazing!!!
The Rooftop was Also a Wonderful Addition to Everything Else💫

Leisure Self

10/10

Exceptional

19 Sep 2025

Richard

Great hotel and location.

10/10

Exceptional

12 Aug 2025

Samuel

The architecture was beautiful and the location was a central locations to all holy sites and shopping markets. The staff was the best part of the stay. They are extremely welcoming and friendly. I will not only stay again but encourage others to book there.

10/10

Exceptional

10 Jun 2025

Darwin

Treatment, excellent, breakfast, excellent.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Josh

Beatiful place operated very well

Leisure Self

10/10

Exceptional

23 May 2025

Stephen

Just past Jaffe Gate in the Old City

Great evening desk clerk, friendly staff, helpful!

Business Self

10/10

Exceptional

21 May 2025

Max

The staff are so nice thank you for everything

Leisure Self

10/10

Exceptional

20 May 2025

Max

Food was amazing employee super nice and the place super quiet and safe to stay I really enjoyed and recommend this place.

Self

10/10

Exceptional

24 Apr 2025

Florin

Lovely hotel

10/10

Exceptional

20 Apr 2025

CONSUELO

Super clean, and the staff was super friendly.

Leisure Family_with_children

10/10

Exceptional

12 Apr 2025

Valeriy

Historic hotel within the Old City near Jaffa Gate. The staff are very friendly and helpful. The breakfast is typical for Jerusalem and quite good.

8/10

Excellent

07 Apr 2025

Kathleen

AMAZING location, service, and memorable hotel

Amazing LOCATION & VERY GORGEOUS historic hotel. Great place to stay in the OLD CITY - steps from everything & easy to get to modern Jerusalem - mall/drug stores/chain hotels to meet tours/ .. Family run & owned- as a single female I felt safer than other hotels I stayed in Israel. Super polite, excellent service & helpful with whatever questions I had or breakfast food requests (For a nice surprise , the including breakfast was so fresh, delicious, and tons of choices). I stayed during Purim AND Ramadan -not planned, I was volunteering in North and had 4 days off —- it was incredibly LOUD at Jaffa gate , hence in my room—- ask to stay in interior rooms if busy weekend. I had a fabulous room overlooking Tower of David, but that’s where the all night Purim Disco was. DO NOT miss their rooftop. AMAZING views of Dome of the Rock & all old city ( incredible at night) .

Self

10/10

Exceptional

06 Apr 2025

Monica

Experience the Old City

This place had an eclectic Middle East feel to it with the decor to match. Cannot beat the location if you want to be in Old City Jerusalem. Within walking distance of the Israel Museum. Taxis right out front. Market right outside. Fantastic staff. Tons of stairs.

Self

6/10

Pleasant

02 Jan 2025

Jennifer

The staff at the property is nice. The gentleman at the front who checked me in and checked me out was so helpful. Helped me with my luggage because there is no lift. The breakfast is good too.
The property itself needs improvement. Very old. The pipes had brown water coming out both sink and shower. I don’t usually complain but they said that was fine and to let it run. I couldn’t wait to check out. The lady who cleans the room was banging on my door since 9:30am to clean the room when checkout isn’t till 11am. I felt extremely rushed to leave. The location is great but would never stay here again.

Leisure Self

10/10

Exceptional

30 Nov 2024

Ilya

Very good location

10/10

Exceptional

24 Sep 2024

Jose

Great hotel. Beautiful. Clean. Amazing breakfast. Super friendly owners and staff.

Leisure Self

10/10

Exceptional

09 Sep 2024

Lubna

It is in the best location, close to everything. Beautiful rooftop with the old town view.
The staff where great, polite and helpful.
Thank you

Business

10/10

Exceptional

29 Jul 2024

Verified traveler

Stop searching and book immediately!

The New Imperial Hotel is your best find for a proper stay in Old City Jerusalem. It's steps away from Jaffa Gate and the Holy Sepulchre. The hotel is easy for Gett and other taxi apps to locate / service and the value for what you receive at this hotel is incredible. The rooftop is a perfect spot for sunset sips and the included breakfast was beyond what I have received at most Marriotts and Hiltons.

Partner

10/10

Exceptional

23 Jul 2024

Zachary Tyler

Great place to stay in the old city.

Leisure Self

10/10

Exceptional

02 Jul 2024

Sandra

A very beautiful place to stay...a little piece of heaven. Super nice staff. An excellent breakfast with so many options. The lemonade was sooo good. Close to everything imaginable..shopping, religious sites and some great falafels and Turkish food. I came to Israel to volunteer and will definately come again and stay at this wonderful place. Thank you!!!

Business_and_leisure Self

10/10

Exceptional

01 Jul 2024

Mike

Outstanding hotel with the most amazing views of all the area landmarks. It's like living inside the most historic museum with all the amenities of a modern hotel. The building itself is a historic structure that gives you the feel of time travel and the good vibes of middle eastern hospitality. The staff are extremely warm, helpful and welcoming.

The generous and high quality breakfast was exactly what we needed after a busy day of travel.

We will be back again for sure!

Leisure Family

10/10

Exceptional

21 Jun 2024

Verified traveler

The room was simple, but spotless. When I first arrived, I was greeted by a receptionist with a smile that was filled with a genuine happiness that I made it. She made me feel like i was a member of the family visiting. What was awesome is that she wasn't the only member of the staff to treat my like that. Every staff member I came into contact with was genuine and glowed with happiness. My room was very simple, but spotless. You could eat off the floor. I was using a cane due to recovering from an injury, and the staff tried to help me. They did so not because they had to, but because they wanted to. I have stayed in many hotels before i retired and was quite impressed by this one. Thank you for everything

Self

10/10

Exceptional

12 Jun 2024

amir

We stayed for one night and loved it. Great location next to Jaffa gate.

Friends_and_family Family

8/10

Excellent

06 Jun 2024

Timothy

This is an old property with many upgrades. Unfortunately with the war, the collapse of tourism has taken its toll. Our room needed some maintenance attention that was handled immediately and they upgraded us for our inconvenience. The staff and owner were incredible. The access to Old Jerusalem made it worthwhile to be able to walk the markets and landmarks. Whe the balcony is nice, the sound from the Tower of David across the street made some nights unbearable. The staff and locals all complain but the venue continues to hold late night rock concerts. I would recommend to couples that can handle the active scene.

Leisure Partner

10/10

Exceptional

21 May 2024

steve

Great location and very helpful staff. Great stay!

Leisure Family

10/10

Exceptional

07 May 2024

Tim

The Imperial was a great place to stay, I’d book it again without hesitation. Rania and the team of staff are great hosts. The building is quite unique and location perfect for exploring the old city…. Just 10 mins walk to the Western Wall, rampart walks both 1 min away, taxi rank opposite hotel, Roots and Nafoura are great dining options.

Leisure Friends

10/10

Exceptional

19 Apr 2024

Diana

Highly Recommend

Love the history of the place. The room is as it was described. Staff were friendly. Very convenient to the new and old city. Would come back. Highly recommend

Self

10/10

Exceptional

29 Mar 2024

Jennifer

My Pilgrimage to draw nearer to God

My stay was great! The staff is kind, friendly, helpful. The owner is a wonderful person, seeking to please his customers. The breakfast was varied, fresh, and healthy. Room was good, bed comfortable, all that was needed. Location excellent to all sites, I walked the entire time to all locations. Wear comfortable shoes, a lot of steps and steep walking. Favorite bakery Neemans.

Self

8/10

Excellent

12 Oct 2023

Linda

This hotel has a superb location and plenty of character. It was surprisingly quiet at night. The sheets were tip top clean. Step out of the door and begin touring. For an early visit to the holy sites it is hard to beat - be back for the nice breakfast buffet. - However, the hotel shows its age. There is no elevator. It is pretty run down. Those who can cope with those conditions an unforgettable view of the old city awaits from the rooftop patio.

Leisure Self

10/10

Exceptional

10 Oct 2023

Steven John

The hotel is in a great location for the main points of interest in the old town. The staff are very friendly and helpful. It’s an old property and has some quirks and unique features which is part of the charm. Would stay again.

Leisure Family

10/10

Exceptional

03 Oct 2023

Joshua

The people are extraordinary lovely here.

Business_and_leisure

10/10

Exceptional

29 Sep 2023

Joshua

This hotel is very unique in the personal touch every aspect of it demonstrates. The people are lovely and the location couldn't be better.

Business_and_leisure Self

10/10

Exceptional

29 Sep 2023

Lawrence

The place was clean and central located!!! Excellent place to stay

Leisure Family

10/10

Exceptional

27 Sep 2023

Robert

I’m not sure I have ever been so pleasantly surprised as I was here. My group of 5 loved everything about this place. The owner & staff are awesome. You could even get American style coffee (a rarity in Israel).

Leisure Friends

10/10

Exceptional

26 Sep 2023

mario

Excellent location
Staff was great!!
Highly recommend

10/10

Exceptional

23 Sep 2023

ludim

The personal was very friendly and h

Leisure Partner

4/10

Poor

20 Sep 2023

Lisa

I realize the property is located in the Old City of Jerusalem, but the air condition in the room was not working properly which made it uncomfortable to sleep. There were also no elevators that worked which we had to carry 2 large suitcases up and down the stairs.

Leisure Partner

4/10

Poor

19 Sep 2023

gaetano

Excellent location, very mediocre hotel.

Breakfast was barely edible. Hard and dry eggs in tins, cucumbers and other vegetables that were clearly cut a day or two beforehand. Location by the Jaffa gate in the old city is excellent, and the staff was polite and helpful. The room was not clean, found hairs everywhere, and clearly needed a thorough going over.

10/10

Exceptional

05 Sep 2023

Neythy

First time I came to this hotel and me and my family love it. The employees are friendly, they make you feel home. It is very clean, breakfast are delicious and plenty of variety is quiet and convenient. I am planing to come back and I will definitely come back again.

Leisure Family

10/10

Exceptional

05 Sep 2023

Randall

This was our second stay and again, we give them 5 stars all around - value, location, breakfast, cleanliness but most of all, the service. Heads up: no elevator and at least 1-2 flights to get to the guest rooms. Will definitely stay here again for our next visit to Jerusalem.

Leisure

10/10

Exceptional

04 Sep 2023

sonya

The property is beautiful close to everything we wanted to see, however it is old, shower was broken but still worked. We didn’t spend much time indoors so it was perfect for our trip. Breakfast is great ! Staff super friendly!

Leisure Friends

10/10

Exceptional

30 Aug 2023

Nicholas

You cannot beat the location of the New Imperial Hotel! In addition, the breakfast was delicious and sophisticated. The dining room where breakfast is served is bright and elegant. The staff was beyond polite and accommodating, especially the front desk staff. They did all they could and then some to enhance our stay. The rooftop patio was spacious and afforded an amazing view of the Citadel and Tower of David right across the street as well as the Dome of the rock and the Church of the Holy Sepulchre. I cannot wait to return to this hotel. 5 stars! (The only negative is that there was no elevator, but this did not pose a problem for me)

Leisure Family

10/10

Exceptional

26 Aug 2023

Peter

Beautiful hotel, perfect location for walking the old city 😍

10/10

Exceptional

25 Aug 2023

Reza

MR REZA

I stayed there for a week. This hotel is near one of the entrance gates of the city.
It’s in very good location. It’s a clean hotel with very good and friendly staff and clean environment. I was staying the side of the city entrance with a balcony in the evening I enjoyed the view of the entrance of the city from the balcony.
At the top of the hotel is place to sit and watch the surroundings .
I had great time.

Self

6/10

Pleasant

14 Aug 2023

Verified traveler

Staff is VERY nice, and very well located -walking distance from every attraction.

Leisure Friends

10/10

Exceptional

13 Aug 2023

Timothy

Awesome hotel. Great location!

Leisure Family

10/10

Exceptional

27 Jul 2023

Anne-Christine

Very welcoming staff. Quietness of hotel depended on tourists and the awareness of their surroundings while retreating to their rooms. Normally, it was quiet after 11 pm. Bathroom was new and clean. AC was working and was necessary in July. Continental breakfast was included.

Leisure Self

8/10

Excellent

22 Jul 2023

Ji

This property located right next to Jaffa Gate is easy to walk everywhere in the old city of Jerusalem. The historic building is much unique and interesting. The rooftop is amazing for the night view of the city.

Leisure Partner

6/10

Pleasant

21 Jul 2023

Sarah

I booked this hotel because it is a stone throw away from the Jaffa gate and a right in the middle of everything that is Old City Jerusalem. We had a balcony that overlooked a bustling street that my enjoyed especially late in the afternoon. There are several small grocery stores, restaurants, and ATMs, right outside the hotel and some are even below the hotel. The saving grace of this hotel is its location. I was so disappointed that this hotel appeared to have been abandoned by who ever was managing it. The reception area is in the second floor. You go to the side of the building, then you get buzzed in by some invisible person. Good thing the street vendor close by showed us what to do so we can get inside the hotel. Nobody was by the door, we had to climb up a long flight of stairs with our luggage. No elevator. Once we got up, checking in was fast and easy. We got a suite with one bedroom. The bigger room where the mini kitchen was had a TV that was mounted in an odd position, mounted by the head of the bed. So you have to lie down with your pillows on the foot of the bed. The electricity outlet in the kitchen did not work, at least not both. We had to unplug the refrigerator every time we heat up water for tea or made some coffee/espresso. The other room had an espresso/coffee maker on table with no electricity outlet to plug it in, so what was the point of that??!
The room was clean, housekeeping lady was very nice and friendly. Breakfast was very limited.

Leisure Family

10/10

Exceptional

19 Jul 2023

David

Great location easy walking around old Jerusalem. I would definitely stay again. Everything is walking distance Christian quarters.

Leisure Partner

10/10

Exceptional

18 Jul 2023

Jean-Jacques

Very good service

Family

10/10

Exceptional

12 Jul 2023

Duncan

Location, location, location (plus rooftop views)

This is a charming hotel in the perfect location, with an incredible rooftop area and very helpful service. I'll mention a few small downsides but then say why I think it is such a great place to stay. The biggest downside (which really didn't bother me, but might some people) is that, unless I misunderstood badly, you can't flush toilet paper down the toilet but have to put it in a bin instead. The bin is lined and has a lid, so it's really not bad, but takes some getting used to. A second downside, which I'm sure was my fault, is that I never figured out how to get the shower to be hot. I bet if I had asked at reception they would have told me how it works. Thirdly, and finally, my room was advertised as small and it was. But it was perfectly big enough for me, the bathroom was pretty big, and I paid a low price because the room was smaller. So, really not much of a downside at all.

The best things about the hotel are the location (right next to the old city, so easy to walk to the main things you want to see and convenient for taxis, restaurants, etc.), the friendly service, and the amazing rooftop, which allows you to see the whole city. At night the Citadel (aka Tower of David) puts on a light show with music, and you get a perfect view from this rooftop. I'm not sure how anyone else would ever see it, so it's as if there were a show just for guests at this hotel. It's magical. There is also a big pair of binoculars so you can get a closeup view of the Temple Mount.

Self

8/10

Excellent

10 Jul 2023

Kelly

Great location! Inside the Old City.

10/10

Exceptional

06 Jul 2023

donald

Loved the ambience and decor. It felt like taking a step back in history but not old. Staff was friendly and helpful. Perfect location. I would definitely stay here again.

Leisure Family

10/10

Exceptional

30 Jun 2023

Allie

I loved this funky, ancient hotel in its billion-dollar location, but physically-challenged visitors need to know that it is all stairs, and too old and awkward to be fitted with an elevator let alone a ramp.

Leisure Self

4/10

Poor

30 Jun 2023

Olga E.

There is no elevator at all. Reception area is on the second floor. All rooms are on the second and third floors. Bed was really hard, it was one mattress on a wooden bed, no box spring. Reception personnel were rude.
Breakfast attendants were really nice!!

Leisure Partner

10/10

Exceptional

27 Jun 2023

Issac c

Amazing location. Wonderful helpful staff

10/10

Exceptional

25 Jun 2023

Kellie

The owners/staff were super helpful and nice. There was tea available the whole time and they let us hold our luggage in their storage room after we checked out.

10/10

Exceptional

16 Jun 2023

Ali

Simply amazing

Leisure Family_with_children

10/10

Exceptional

20 May 2023

fs

We had great stay at the hotel. The rooms were clean, the staff was knowledgeable and attending to our every need. I will recommend this hotel to my family and friends and will definitely come back to stay here again.

Leisure Family

8/10

Excellent

07 May 2023

David

Vintage hotel with stunning location just inside Jaffa gate. Nice breakfast. Helpful staff. Small rooms, but unbeatable location for touring old town.

Leisure Family

8/10

Excellent

05 May 2023

Carmen Dolores

I didn't like there was no elevator. There were a lot of older people who had to carry heavy luggage up flights of stairs. Also, I didn't know it was located way inside of Jaffa gate, and had to go through an alley-like way to the entrance.

Leisure Self

2/10

Poor

01 May 2023

Joshua

WORST HOTEL I HAVE EVER STAYED AT. BREAKFAST WAS DISGUSTING. THEY CHARGED ME EXTRA MONEY UPON MY ARRIVAL AND NEVER RELEASED MY MONEY. PLEASE BE ADVISED THERE IS NO WATER OR WINDOWS AT THIS PROPERTY

Business Family

10/10

Exceptional

23 Apr 2023

Daniel

I like the building been original with the ancient Jerusalem city and yet the rooms gave been renovated

Leisure Family

10/10

Exceptional

19 Apr 2023

David

A gem, just inside the Jaffa Gate

The New Imperial Hotel is a gem just inside Jaffa Gate that is middle eastern in décor and looks as if it should be in an Agatha Christie novel. The accommodations were more than ample and comfortable, the breakfast generous and sumptuous, and the owner, Mr. Dajani, a warm grandfatherly figure who made us feel like family. The view of the Jerusalem Old City from the terrace roof of the hotel is spectacular.

Partner

8/10

Excellent

17 Apr 2023

David

No elevator fir handicap

Leisure Family

10/10

Exceptional

16 Apr 2023

Daniel

Road Trip- Middle East

Location, LOCATION, Location !!! Great location next to the Jaffa gate. Walkable to just about everything. Wonderful check-in woman. The entire staff at the property were excellent. Quiet room most of the time for my 4 night say. One night there was a birthday celebration below my window in the courtyard. Could use more electrical outlets. Room comes with zero outlets if everything in the room is plugged in. Great hot water. The size of my room was small, I mean tiny! my closet at home is larger than the room. Great roof top balcony with wonderful views. No elevator, lots and lots of steps. I went on tours 3 mornings and they packed a breakfast to go, just nice. The regular breakfast was great on the one day I had it. I would return again, GREAT STAY!

Self

8/10

Excellent

15 Apr 2023

mark

This was the perfect location. Comforter and sheets too small. no microwave. Staff friendly, very safe. restaurants nearby very good. perfect for first stay in Jerusalem.

Leisure Family

10/10

Exceptional

08 Apr 2023

Eric

Charming historical hotel in the heart of old Jerusalem at the entrance of Jaffa Gate. The warmth and charm of the facility coupled with the friendly service of their staff made for a very memorable and happy experience. We highly recommend Hotel Imperial for it’s history, proximity, and charm. Please note there is no elevator which could be problematic for the elderly or challenged when climbing stairs with luggage. Otherwise, we’ll worth it! Give it a go. Zalis Family

Leisure Family

6/10

Pleasant

05 Apr 2023

Tatyana

Do not recommend this location, too much noise. Our room was facing the street below, 3 out 4 nights we spent in this hotel were sleepless. The staff could not move us to the quieter room when we complained.

Leisure Partner

10/10

Exceptional

02 Apr 2023

John

We loved this hotel. The staff was very friendly, the breakfast was typical and great, and you can’t beat the location. The Hotel is at most 15 minutes from anywhere in the Old City.

Leisure Family

10/10

Exceptional

25 Mar 2023

paul

High quality place. Best location for the city. Staff went out of their way to be helpful. Clean. Great breakfast. Fantastic hotel for a holiday HQ.

Leisure Self

8/10

Excellent

19 Mar 2023

robbie

The only negative aspect of this property is that there is no lift, thus if you are elderly or have mobility issue walking up the stairs maybe of an issue, the location is fantastic literally 10 mins walk to the jewish quarter/muslim quarter, also the hotel provides taxi service back to airport at a cheaper rate than local taxi services, approximately 80 dollars ,

Leisure Family

10/10

Exceptional

18 Mar 2023

James

I loved staying here , location is perfect. I like the old feel and the rooftop area. Breakfast was also great. Staff was very helpful.

Leisure Self

8/10

Excellent

14 Mar 2023

John

Great location but it was hard to find the entrance. The entrance does not face any street. It is inside an interior passageway blocked by a juice vendor. The room was clean with high ceilings but very bare walls, like a monastery (without religious icons). Very noisy alley in the morning. Breakfast was good. I'd stay here again even though it's not fancy.

Leisure Partner

10/10

Exceptional

14 Mar 2023

Dana

This lovely old hotel is really charming and feels like a piece of history. It is situated at the Jaffa Gate. The parking is in a secure public lot outside of the city, located right below the Jaffa Gate, so you can take an elevator up from it into the city and walk easily to the hotel. A full breakfast is included. Staff were helpful and professional. Rooms have really high ceilings and stone walls - very charming. Bed was comfortable. Location is great - we easily walked to the Artists' Colony right outside the city, and to a local hotel to join a tour. Great experience!

Leisure Partner

8/10

Excellent

12 Mar 2023

David

Liked the property especially the roof terrace although it could be brought up to a better standard. We had the normal double room and did ask for another but hotel was full, I would upgrade to balcony room as bedroom had no window was very small and dark, location was perfect and restaurant next door was excellent

Leisure Partner

8/10

Excellent

06 Mar 2023

Paul

Area can be a little noisy at night being near the Jaffa Gate.

Leisure Partner

10/10

Exceptional

24 Feb 2023

maria i

Excelente

Leisure Partner

10/10

Exceptional

19 Feb 2023

Muhammad

Excellent property with all the necessary amenities and guest centric services. Close to all the attractions, brilliant breakfast and good sized rooms.

Leisure Family_with_children

6/10

Pleasant

19 Feb 2023

MARK

You would ONLY stay here because of the location!

This is the second time we have stayed at The New Imperial Hotel for one reason only, Location! set by Jaffa Gate it captures the heartbeat of the Old City.

The downside is it is very dated and very expensive for what it is. Beds are not a full queen size bed but a little shorter and narrower. As per their website, there is no lift available and they tell you that upfront, but even as an able body person, their stairs are incredibly steep and by the time you have got to the 2nd floor for you room (Reception and Breakfast room are on 1st floor), you have had a workout. Rooms are tired and in need of a facelift.

Plumbing is horrible, toilet smell as soon as we had checked in, and they never went away the whole trip, shower a bit dodgy. unable to use travel safe as it was locked,

Breakfast had slipped significantly from our last stay there.

Housekeeping forgot to service 1 of the rooms of the 2 bedroom family room on multiple occasions.

Overall we were disappointed, wouldn't take a lot to bring this up to a better standard.

Next time we will look at alternatives that are more modern and cheaper.

Friends_and_family Family

8/10

Excellent

14 Feb 2023

Michael

Great location just inside the Jaffa Gate. The interior is filled with historic artifacts and art. The room was clean and cozy. The split system was hard to control so it was either a bit to warm or chilly. The breakfast was very good with plenty of choices. We would recommend to our family and friends and would stay again.

Leisure Partner

8/10

Excellent

09 Feb 2023

ana

this is a very nice hotel, very clean, staff very helpful.. I didn’t like that it does not have an elevator. but other than that is perfect, with walking distances to the main things at the old city.

Leisure Family

8/10

Excellent

08 Feb 2023

Kenneth

Pros and Cons

The TV would not work despite assurances that they would get it going. The room was small but sufficient.
The breakfast which was included was fine. The location was absolutely fabulous. The staff very friendly and helpful. Bring my suitcase up [and down] two flights of stairs was unexpected but I managed.

Self

6/10

Pleasant

05 Feb 2023

Mary

The location was great, right at Jaffa Gate. I rolled out of bed and could walk the old city. The staff was friendly and helpful! The staff cleaned my room everyday. If you need sleep, this is not the hotel for you. Utility vehicles went up and down the alleys all night long! You could hear people yelling all night as well. The showers flooded as well.

Business_and_leisure Family

8/10

Excellent

15 Jan 2023

Cristian

The best thing about this hotel is the location. I also want to mention the staff - very nice and helpful people.

Leisure Family

8/10

Excellent

06 Jan 2023

Timothy

Incredible location, amazing staff.

Leisure Family

10/10

Exceptional

03 Jan 2023

Anthony

It’s so close to everything no need for taxis it’s perfect location staff were great breakfast was ok needs a bit more on offer

Self

6/10

Pleasant

31 Dec 2022

Tariq

Excellent location as you can walk to Masjid Aqsa in 10 minutes straight down. But the hotel itself was okay. Hot water in the shower lasted for 2-3 minutes. Breakfast in the morning was very sub-par. For the cost, you expect better.

Leisure Family_with_children