Cassia Hotel Jerusalem

Israel , Jerusalem Region
JERUSALEM, King David Street, 32
Show on Google | Map

75 reviews shown

10/10

Exceptional

11 Mar 2026

David

Excellent location across from Yemin Moshe and close to Mamilla shopping center.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Bengt

Clean room, nice view and wonderful breakfast buffé!

Business

10/10

Exceptional

18 Feb 2026

Sanford

Room clean and available. Staff very courteous. Breakfast excellent.

Partner

8/10

Excellent

09 Feb 2026

Gita

Very friendly staff and good food at lunch and dinner over the weekend

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Leah

Beautiful room, efficient room service, very courteous staff and excellent food. AMAZING location. Worth every penny.

Leisure Family

10/10

Exceptional

02 Feb 2026

ISAAC

Good clean hotel. Staff very friendly.
Good location

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Rebecca

Yes clean staff helpful

10/10

Exceptional

26 Jan 2026

Steven

Clean comfortable well appointed rooms.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Jacob

It was good

Leisure Partner

6/10

Pleasant

25 Jan 2026

Jacob

Everything was good

Leisure Family

8/10

Excellent

12 Jan 2026

Martine

Clean and comfortable room (no carpets), good location (walking distance of Great Synagogue, Old City and Emek Refaim), fast lifts (!) lots of quiet corners to sit on shabbat.
Breakfast and shabbat meals were good. As it was winter we could not use the pool sadly and the spa will only open in 2026.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Jason

Excellent location, great breakfast and sttentive service.

8/10

Excellent

03 Jan 2026

Nina

The room was an excellent size, very clean and comfortable. The 2 issues I had were that there were no robes, and thus just 1 towel per person wasn’t enough. While the linen was very soft, the blanket was slightly thin, and it would have been nice to have an extra blanket in the room. I’m sure you could call for the pose things.

Leisure Partner

8/10

Excellent

02 Jan 2026

Lottie L

We put our light on to clean the room late. They apparently came early and never came back so they never cleaned our room.
But I’m not sure it was their fault. It was in the understanding but they should really check again because they came too early. Otherwise, the day was beautiful. Breakfast was perfect. Staff was fabulous.

10/10

Exceptional

30 Dec 2025

Chaya s

Was such a great stay! Will be back!

Leisure Family

10/10

Exceptional

25 Dec 2025

Dalia

The room was very clean with lovely extras

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Dalia

Clean room, lovely extras like

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Sharon

Great location, friendly staff, great hotel

Partner

8/10

Excellent

22 Dec 2025

Shoshana

Great room. Nice staf. Best location.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Adiel

Nice hotel
Great location
Perfect value for money

Partner

10/10

Exceptional

02 Dec 2025

Carma

My stay at the Cassia Hotel Jerusalem was exceptional from start to finish. Every staff member I encountered was warm, welcoming, and genuinely accommodating, the kind of hospitality that immediately puts you at ease after a long trip.

The room was absolutely beautiful: clean, comfortable, and thoughtfully designed. The entire property is well maintained, with a peaceful atmosphere that made it easy to relax in between touring the city.

Overall, this was a fantastic experience and I highly recommend Cassia Hotel Jerusalem to anyone visiting the area. I’ll definitely stay here again!

Leisure Family

10/10

Exceptional

30 Nov 2025

Jordan

Great location, very friendly/kind staff, housekeeping was very nice. Good amenities and comfortable.

10/10

Exceptional

17 Nov 2025

theodore

The location is within walking distance of many attractions and shops. The staff was excellent. Everything you expect from a hotel.

Partner

10/10

Exceptional

15 Sep 2025

Jerry

Everyone

Leisure Self

10/10

Exceptional

23 Jul 2025

Wiley

Five Stars!

Leisure Self

10/10

Exceptional

05 Jun 2025

Jamie

Fantastic service. Hotel still being renovated but areas we accessed were lovely

Leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Eileen

Lovely stay

Lovely clean room that was new fresh and of a high standard. Great location.

Self

10/10

Exceptional

26 May 2025

Amy

The stay was wonderful there. The breakfast was delicious and the property was very clean. Mary, who’s in housekeeping, did an excellent job and is very warm and hospitable. Ali in the dining room also does an excellent job.

10/10

Exceptional

11 Mar 2025

Paz

Wonderful stay, cozy renewed room at high floor with view, friendly staff when asked for late checkout, one of the best locations in Jerusalem.
Easy parking and good restaurants nearby.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

Cynthia

I honestly don't want to say too much because this hotel feels like a well kept secret. It is centrally located, has an attentive staff, a delicious buffet breakfast and is well priced. I will most definitely be back.

Leisure Family

10/10

Exceptional

23 Feb 2025

Michael

Cassia Hotel was a pleaure to stay at from start to finish. Very welcoming and friendly staff made check in very efficient and fast and were readily able to answer any questions we had. The hotel rooms were spacious and cleaned very well every day. Meals available at the hotel were delicous. We highly recommend people to come stay here and we will certainly here when we return to Israel!

Leisure Family

10/10

Exceptional

17 Feb 2025

Sharon

The staff at the Cassia are its strongest plus . Ahwad and Ali and Zafir all went above and beyond for my wife and I during our stay . Everyone of the staff has a desire to help and it was much appreciated. Baselle was also a very excellent Barman and I had a great experience with him . The housekeeping staff did an amazing job and kept us very comfortable as well! Mary was an excellent and efficient contributor to our wonderful stay . The hotel itself was beautiful with all of the intriguing art installations and the room with a view of the old city was extremely comfortable! The bed was fantastic and linens were top notch. I can’t say enough about this stellar group of people and the place we called home for a month! Thank you Maurits Van Den Berg for your hospitality and incredible leadership to make the Cassia what it is .

Leisure Partner

10/10

Exceptional

02 Feb 2025

Robert

Very nice place
Will be a returning customer

Leisure Family

6/10

Pleasant

28 Jan 2025

Harry

10/10

Exceptional

17 Dec 2024

Etti

Best hotel ever!!!

Leisure Family

10/10

Exceptional

11 Oct 2024

Akemi

Excellent hotel

Room was clean and bed was very comfortable. Also amenities in the room were excellent ( they have everything you needed) I really like that deep sleeping kit.
They upgraded our room to nice Jerusalem city view and late check out.
And breakfast was great and so many choices.
I definitely recommend this hotel.

Partner

10/10

Exceptional

27 Sep 2024

David

Great location great experience

Leisure

10/10

Exceptional

24 Aug 2024

Jonathan

Great staff. Beautiful property.

10/10

Exceptional

07 Jul 2024

Anna

Excellent property. Clean rooms. Lovely pool. Great staff

Leisure Self

10/10

Exceptional

08 May 2024

malcolm

Israel stay

Hotel was excellent so was the manager he was very helpful

Partner

10/10

Exceptional

07 Mar 2024

Dina

I loved everything about the hotel - it's beautiful, clean, well-situated, and the staff is so friendly and lovely. I will stay at the Cassia next time I'm in Israel.

Leisure Family

10/10

Exceptional

23 Feb 2024

Franklin

Great staff.

10/10

Exceptional

25 Jan 2024

Neil

Great hotel for the price
Nice bed
Nice bathroom
Staff tries to be helpful
Would highly recommend

Leisure Self

10/10

Exceptional

24 Jan 2024

Kellita

The rooms are all redone and the staff is extremely nice and accommodating.

Leisure Family

10/10

Exceptional

24 Oct 2023

Simon

Good

10/10

Exceptional

17 Oct 2023

Simon

Modern, in great condition and good service

10/10

Exceptional

16 Sep 2023

Marina

Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.

Leisure Family

2/10

Poor

29 Aug 2023

Gal

As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access.
When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access.
They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon.
we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2023

SHIMON

Best place
Great hotel
Great breakfast
Close the best attraction

Leisure Family_with_children

8/10

Excellent

09 Aug 2023

Rachel

Beautiful and comfortable newly renovated

Friends_and_family Family

8/10

Excellent

24 Jul 2023

josef

You didnt calculate the taxes in the price.
Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought.
The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.

6/10

Pleasant

06 Jul 2023

Verified traveler

Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children.
My complaint to the front desk were ignored and I was told to deal with hotels.com for a refund of the night we did not stay.

Friends_and_family Family

2/10

Poor

04 Jul 2023

EZRA

The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.

10/10

Exceptional

26 Jun 2023

Debora

Everything flowed smoothly.. the property was clean and very accessible!

Leisure Self

10/10

Exceptional

11 Jun 2023

Darren

Clean, safe comfortable hotel that was within 10 minutes walk to main part of Jerusalem. Easily accessible to most religious sites. Staff was friendly. Rooms were very comfortable and updated.

10/10

Exceptional

27 Apr 2023

Allen

It was very nice. We enjoyed the renovations that were made. Ali at the breakfast was extremely nice and helpful!! Thank you.

Partner

10/10

Exceptional

26 Apr 2023

Milana

Bring your property, and actual location, super comfortable beds and friendly stuff

Leisure Family_with_children

10/10

Exceptional

25 Apr 2023

Milana

Extremely clean, remodeled with excellent location in the center of Jerusalem

Leisure Family_with_children

10/10

Exceptional

16 Apr 2023

John J

First the \"not so good\": We were a bit surprised that the side coffee area was not cleaned nor replenished but at least we had fresh towels every day.

Now for the good part: Our twice daily visit to the DINING ROOM had to be one of the BEST PARTS OF OUR STAY. The selections and taste of the food, the cleanliness coupled with what seemed like the staff there could not do enough to help us really added to our good memories. The dinning room was the best part of each day of our trip especially ALLI (spelling?) who always made a point of making sure we were well cared for.

Partner

4/10

Poor

16 Mar 2023

Michael

Our family stay

I confirmed a room with two queens and we told they were out. We got a king and pull out so the kids were awful.

The AC wouldn’t get the room temp down enough so we slept poorly in addition to the bad bed accommodations.

The hotel was clean and the food (breakfast) was excellent.

10/10

Exceptional

20 Feb 2023

Verified traveler

Excellent renovation !❤️

The place was awesome !
The buffet breakfast and dinners were sumptuous and they kept replenishing. Historic area ! Walking to shops , restaurants, museums, old city .first station RR , parks.

Partner

10/10

Exceptional

14 Feb 2023

Verified traveler

Nice hotel !

I didn’t know what to expect when booking this hotel. We were debating to be in an apartment however we were so happy we came to this hotel. We decided to come for the Israeli breakfast and for the housekeeping you don’t get when renting an apartment. The staff were all amazing, friendly and caring. They were very patient with all of our children who could be wild. The hotel is comfortable and clean. The beds are comfortable minus the pillows. They need new fluffy pillows and more than one pillow per person. At least 4 on a queen bed would be nice. We came with a bunch of families-i had a more expensive room however my closet was smaller and had to squish things inside. We dealt with it. A clock would be nice in the room. Breakfast was also pretty good. Thank you Daniella for making our omelets every morning and for the hotel workers making sure we had everything we needed. There is a park straight down the road if you leave from the back end of the hotel(in the direction of the great synagogue opposite side of the hotel and a block over a little hidden).

Friends_and_family Family

10/10

Exceptional

28 Jan 2023

Yisachar

Beautiful hotel, great location. Would stay there again.

Leisure Family

10/10

Exceptional

24 Jan 2023

Michael

Beautiful room. Great breakfast. Nice gym only negatives were I had requested a low floor room and a bathtub. Ended up on floor 11 and shower only (great shower thou)

Leisure Partner

6/10

Pleasant

09 Jan 2023

Mina

The hotel is nice but the staff is very unfriendly.

Partner

10/10

Exceptional

04 Jan 2023

Arthur

Very friendly staff and very convenient location. Overall, excellent value for money.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2022

Alberto

Excellent Location. Very Good breakfast. Friendly staff. Overall great.

Leisure Family

6/10

Pleasant

29 Dec 2022

Jonathan

This is a typical “you get what you pay for” property. It is in a good location and the staff is helpful, but the property itself is tired, walls are super thin and there is not a ton of staff. They are doing some renovations but by bit, but seems like they need a complete overhaul to bring it into the modern era. Breakfast was good. For the price, it was fine.

Leisure Self

10/10

Exceptional

26 Dec 2022

Eliott

Unforgettable

My stay with my family at the King Solomon for 8 nights was absolutely amazing and unforgettable. I am happy we made the right choice for our trip to Jerusalem Israel in December 2022. The hotel lobby and rooms were recently beautifully modernly renovated and the hotel management deserves a high 5 for it.

From check in with Nizar was a breeze... 2 minutes... in and out... very friendly and accommodating to check out also 2 minutes... nothing to do.

Breakfast being welcomed with respect every morning with Ali - at your service. and is there anything I can get you... pick a seat and let me know if you need anything at all... always checking up on us.

To Gabby from Food and Beverage - anything needs to be done - he will do... need a table for Friday night dinner for 6 - last minute... no reservation... just walk right it... and you are welcome with open hands and at your service. Need some special handling or assistance with your stay (out of the normal) - call speak to Moritz the General Manager and he is personally on it - He takes care of it solo - ask him for anything - he does not know how to say \"No\"... \"No\" is not part of his vocabulary.

Last and best of all.... Had a tough day or just want somone to talk to... meet Ashraf - He is the most friendliest man in the entire hotel. If you stay here... you fore sure will bump and chill with Ashraf... he is so warm and homy its crazy... he makes you feel at home... you can talk anything with him. I mean anything!!!

Friends_and_family Family

8/10

Excellent

24 Dec 2022

Jack

Room temperature control was not accurate

Friends_and_family Family

4/10

Poor

29 Nov 2022

Verified traveler

Shabbat Stay

Overall we were very disappointed in our stay. The staff was not friendly and we will did not have a good experience. The hotel was not Shabbat friendly until we complained to the staff. They didn’t have the Shabbat elevator on nor did they assist in turning on lights for us. When we got to the front desk to check in, it was not easy and needed a lot of documentation which we did not have readily.

I expected more from this hotel.

Friends_and_family Family

4/10

Poor

28 Nov 2022

Verified traveler

Disappointed

Hotel was redone recently so that was good. We had been to this hotel previously in April with a large group for a family affair and had a nice time so decided to come back.
Our room however had a strange mildew odor right outside our door that also permeated the room. We notified the front desk and they tried to mask it - for the most part they did an ok job.
Here was the big issue... We paid additional for the meal on Friday night and Saturday lunch. The lunch was inedible. We picked at a few things but barely ate. I told the front desk it was unacceptable but they refused to refund us. I spoke to the manager who offered a 20 percent discount but I explained again that we barely ate because there was nothing appealing and it's wrong to charge us 80% (over $200!!) when we all we ate was bread and vegetables. Its a shame they ruined our relationship over this because I would never go back now because of this. Like I said we made a party in April and came back now and because of the inexcusable attempt at lunch and the poor customer service handling it they lost our future business.
I've never left a bad review online like this but I'm appalled that a hotel like this couldn't make it right.

Friends_and_family Family

10/10

Exceptional

28 Nov 2022

Jeremy

Great

Business_and_leisure Family_with_children

10/10

Exceptional

21 Oct 2022

David

We just spent Sukkot at the Hotel and really enjoyed. The food and Sukka was very nice and plentiful. Rooms were clean and nice and Lobby is brand new and nice. Only cons were staff could be a little more helpful and courteous and some of the towels in the room were a little smelly. Overall great trip

Leisure Family

8/10

Excellent

22 Sep 2022

Marcos

The staff were very helpful !nd friendly.
the property was noise around 01:00am with doors being slammed and people talking loudly during those hours.
I would recommend signage about that so people would be reminded.

Leisure Family