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Isrotel Orient

Jerusalem Region · Israel

3 Emek Refaim St, 3View location

9.0/10Excellent771 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood9.2/109.2
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Isrotel Orient

Orient hotel is Located in German Colony, this hotel is within 1 mi (2 km) of Liberty Bell Park, Tower of David Museum of the History of Jerusalem, and King David's Tomb. L. A. Meyer Institute for Islamic Art and Jerusalem Great Synagogue are also within 1 mi (2 km).

This hotel features a full-service spa, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a rooftop terrace are onsite.

All 243 rooms boast fireplaces and offer free WiFi and 24-hour room service. Minibars and espresso makers are standard, as are flat-screen TVs with satellite channels.

Read more about this hotelShow less

With a stay at Orient by Isrotel exclusive, you'll be centrally located in Jerusalem, within a 5-minute drive of Al-Aqsa Mosque and Western Wall. This luxury hotel is 0.1 mi (0.1 km) from Mount Herzl and 0.2 mi (0.3 km) from Liberty Bell Park.

Make yourself at home in one of the 243 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Jerusalem? This hotel has 7535 square feet (700 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.

    We have included all charges provided to us by the property.

  • You need to know
    • The seasonal pool will be open from April to November.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. On Saturdays, check-out is 2 PM and check-in begins at 6 PM.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 40 for adults and USD 40 for children
    • Self parking fee: USD 15 per day
    • Valet parking fee: USD 30 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    Russian

    English

    French

    Hebrew

    Spanish

Nearby attractions

Mount Herzl 0.1 km / 0.1 mi
The First Station 0.3 km / 0.2 mi
Liberty Bell Park 0.3 km / 0.2 mi
Menachem Begin Heritage Center 0.5 km / 0.3 mi
Museum of Natural History Jerusalem 0.5 km / 0.3 mi
Montefiore Windmill 0.6 km / 0.4 mi
Mishkenot Sha’ananim 0.6 km / 0.4 mi
Sultan's Pool 0.6 km / 0.4 mi
Jerusalem Theater 0.8 km / 0.5 mi
Oskar Schindler's Grave 1.1 km / 0.7 mi
L.A. Meyer Institute for Islamic Art 1.2 km / 0.7 mi
Dormition Abbey 1.2 km / 0.7 mi
Zion Gate 1.2 km / 0.8 mi
King David's Tomb 1.3 km / 0.8 mi
Jaffa Gate 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 243
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-out hour
  • Laundry service
  • Multilingual staff
  • Lift access
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
Show 10 more facilities & services
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Parasols
  • TV lounge
  • Turkish bath (hamam)
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARD • 36 m²TWN.ST
    TWIN STANDARDPhoto unavailable3 photos

    Isrotel Orient

    TWIN STANDARD

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Toiletries
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Bathrobes
    • Slippers
    • Satellite TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B-1

    Photos are not available for this room type.

    Isrotel Orient

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Isrotel Orient

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Isrotel Orient

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Isrotel Orient

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 36 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable3 photos

    Isrotel Orient

    DOUBLE KING SIZE BED

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Minibar
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Individually adjustable heating
    • Safe
    • Toiletries
    • Bathrobes
    • Slippers
    • Satellite TV
    • Housekeeping
    • Hairdryer
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Isrotel Orient

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Isrotel Orient

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Isrotel Orient

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CITY VIEWTWIN • CITY VIEWTWN.CV-1

    Photos are not available for this room type.

    Isrotel Orient

    TWIN CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-2

    Photos are not available for this room type.

    Isrotel Orient

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG

    Photos are not available for this room type.

    Isrotel Orient

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    Isrotel Orient

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    Isrotel Orient

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Isrotel Orient

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    Isrotel Orient

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Isrotel Orient

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Isrotel Orient

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Isrotel Orient

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BED • 36 m²DBL.CV-KG
    DOUBLE CITY VIEW KING BEDPhoto unavailable11 photos

    Isrotel Orient

    DOUBLE CITY VIEW KING BED

    Room photos

    11 photos

    Room overview

    Smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Room amenities

    • Satellite TV
    • Slippers
    • Bathrobes
    • Toiletries
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Housekeeping
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Isrotel Orient

9.0
Excellent
771 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
9.2 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
Josh
Had a very nice stay notwithstanding the construction. Unless you are planning to stay in your room a lot during the day, it is not an issue.
Partner
10/10
Exceptional
13 Jul 2026
Walter
Great hotel in a great location. Sometimes it’s worth paying more for a luxury experience. Excellent service, outstanding breakfast buffet and beautiful rooftop pool.
My room was in the small building next to the main building. It was a great room. Quiet. Easy in and out and no crowded elevator. Amazing shower. Overall highly recommended.
Self
10/10
Exceptional
28 Jun 2026
benny
The hotel is beautiful; the service was amazing.
Incredible pool on top of the hotel, but on Friday afternoon crazy busy.
On Sunday morning went swimming was exhilarating and quiet.
The food was amazing at the restaurant Friday night, and the lobby food was very good.
The rooms are clean, elegant, modern and nice sized.
enjoy
Partner
10/10
Exceptional
23 Jun 2026
RUTH DEBORAH
This is a beautiful hotel fantastic location gorgeous design very clean and really enjoyable place to stay.
Partner
8/10
Excellent
02 Jun 2026
Robin
The room was clean and the staff were very helpful.
Partner
10/10
Exceptional
02 Jun 2026
Moises
Perfect
Partner
10/10
Exceptional
26 May 2026
George
Everything was amazing!
Family
10/10
Exceptional
07 May 2026
Richard
Hotel was pretty good but noise and cleanliness were affected by light rail construction in the street, not their fault, and of course, personell presence might have been affected by war-time absences.
This is still our favorite hotel in Jerusalem.
Food is still the best. Rooms are the most comfortable in this price range.
Friends_and_family Family
10/10
Exceptional
04 May 2026
Marnin
Beautiful Hotel. Friendly, helpful staff. Great buffet breakfast.
Partner
10/10
Exceptional
19 Apr 2026
roi
The best vk
10/10
Exceptional
02 Mar 2026
Miriam
Beautiful spa and indoor pool.
Rooms very comfortable and clean bathrooms
No Netflix on tv but there are a few channels we could watch.
Friends_and_family Family
10/10
Exceptional
26 Feb 2026
pessie
Staff was very helpful and friendly , room was clean , wonderful amenities
Family
10/10
Exceptional
25 Feb 2026
G
Fantastic hotel all round. Templar Rooms very special. Food excellent. Service very friendly.
8/10
Excellent
17 Feb 2026
Dahlia
Construction all over the area outside.
Otherwise great service and rooms are nice. Breakfast amazing.
Self
10/10
Exceptional
15 Feb 2026
David
Excelente!!
10/10
Exceptional
29 Jan 2026
Sandy
Very nice stay and service
10/10
Exceptional
28 Jan 2026
Rachel
Beautiful room, amazing breakfast, great service and great cleaning staff! We loved it!!
10/10
Exceptional
27 Jan 2026
Hailey
Room was clean and guest services were very helpful
10/10
Exceptional
26 Jan 2026
Rina
Amazing and beautiful hotel. Great service and amenities
10/10
Exceptional
23 Jan 2026
Valerie
Yed
Friends_and_family Family
10/10
Exceptional
20 Jan 2026
Valerie
Staff are amazing so helpful and polite room was very clean and breakfasts were also very good
Friends_and_family Family
10/10
Exceptional
22 Dec 2025
Marc
Great stay - lovely hotel
10/10
Exceptional
16 Dec 2025
David
Did not order breakfast
8/10
Excellent
02 Dec 2025
Dahlia
Clean room. Great breakfast but we got an older room. Not one that was advertised.
Leisure Family
6/10
Pleasant
23 Nov 2025
MOSES
Great service and food, but for the price there should not be a shortage of hot water and that was the case not once but twice.
Leisure Self
10/10
Exceptional
12 Nov 2025
Robert
Modern clean and tasteful property with delightful staff. Didn’t have an opportunity to eat in the hotel.
Leisure Partner
10/10
Exceptional
31 Oct 2025
Nava
Amazing hotel, stunning property, kind, professional, helpful staff, excellent service!! Best breakfast I’ve ever seen!!! Everything was perfect!!
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
Arthur
My family has immensely enjoyed numerous stays at the Orient, particularly celebrating the holiday of Succot here this year and for the past four years. Located in the lovely and quiet German Colony, the Orient hotel offers a wonderful all-around experience. Its’s rooftop with a 360 degree view of Jerusalem and the walls of the Old City has an infinity pool and a fabulous meat restaurant and is reason enough to choose to stay here. However, most notable at the Orient is the first-rate culinary experience. Executive Chef Ahmad Salameh ensures that superb food and an ample array of delicacies is consistently provided at each meal, especially on Shabbat and holidays. The restaurant’s managerial staff led by Whaleed, Alian, Gazaleh, and Hirbawi warmly welcomes guests and is above and beyond expectations. Additionally, the reception and concierge staff also make a stay at the Orient exceptional. I highly recommend staying at the Orient!
10/10
Exceptional
17 Oct 2025
Matthew
Great atmosphere. Close to shops and restaurants. Friendly staff eager to help. Buffet breakfast amazing.
10/10
Exceptional
16 Oct 2025
Cherie
Great experience
Partner
10/10
Exceptional
04 Oct 2025
Nir
Amazing
10/10
Exceptional
11 Sep 2025
Alex

Understaffed

Always amazing to stay at the Orient, although noticed front desk reception is totally understaffed.
Waited for a long time to check in at 2pm and also waited for close to 5 mins when checking out at 6.30am.
Need more staff. Unacceptable for the quality of the hotel.
Partner
10/10
Exceptional
06 Sep 2025
Shahar

Great staycation!

Great service, amazing pool at the rooftop, warm welcoming, great breakfast and amazing spa. Great room (and shower room) with all what we needed. The only downside was that the bed wasn't the most comfortable.
Friends_and_family Family
8/10
Excellent
22 Aug 2025
Lewis
The hotel is fine. All of the work occurring around the hotelmade our stay not as pleasant as usual. Until the work is completed by the City the hotel I cannot see staying there.
Business Family
10/10
Exceptional
11 Aug 2025
Isaac
Great view. There is construction in the area
Leisure Partner
4/10
Poor
26 Jun 2025
Verified traveler
I came 2 times in 2 weeks here and the first was great no problems the second time when I went to check in they tried charging me VAT tax when I’m American and not only did they try charging for just this time but for the time before. The staff was very unprofessional through out the stay.
Friends_and_family Friends
6/10
Pleasant
24 Jun 2025
jose
Bathroom flooded after each bath . Only one chair per room . No table available at the room .
Leisure Family
10/10
Exceptional
18 Jun 2025
Dov
Love it
Friends_and_family Family
10/10
Exceptional
21 May 2025
Elaine
Located in the beautiful and historic German Quarter. Lovely, comfortable and stylish rooms, friendly staff and excellent food.
Business_and_leisure
2/10
Poor
18 May 2025
Albert
Whatever I booked i didn’t receive correctly they put me in a room someone was just staying in didn’t feel clean at all
Leisure Family
10/10
Exceptional
15 May 2025
Keith
Excellent
Business_and_leisure
10/10
Exceptional
04 May 2025
Ian

A short but great getaway

Lovely, just too short
Friends_and_family Friends
10/10
Exceptional
27 Apr 2025
Simone
It’s in a great location and hotel staff were very nice and helpful
Leisure Family
10/10
Exceptional
15 Apr 2025
Yael
Excellence in every way
Self
10/10
Exceptional
03 Apr 2025
Barbara
The orients decor and room amenities and location is everything you need for your perfect stay in Jerusalem
Staff and service was great and indoor and out door pools just beautiful
Breakfast was excellent
Best hotel for us in Jerusalem and we have been traveling toisrael for over 15 years
Leisure Partner
10/10
Exceptional
01 Apr 2025
Sharon
We enjoyed the room, the breakfast, the spa and the front desk staff!
8/10
Excellent
14 Mar 2025
Kimball
The property is excellent and priced in line with its nearby competitors. My room was spacious and spotless. I was attending a convention that included lunch. Sadly, there was not enough space in the dining room to accommodate all of our attendees at one time, so I missed lunch twice. I love the neighbourhood, and the staff were excellent.
Business Self
10/10
Exceptional
24 Feb 2025
Jacob
Great place rooftop pool and indoor pool/spa/ 24hr gym and amazing breakfast tbh for its price point it destroys its competitors
Friends
4/10
Poor
15 Feb 2025
HilA
Low value for money- SPA facilities ,Brekfast ,staff
10/10
Exceptional
23 Jan 2025
Naomi

Amazing

All was perfect! Thank you !
Friends_and_family Family
10/10
Exceptional
19 Jan 2025
Robert
Clean, modern, good service. Great location - many options for lunch or dinner. 20 minute drive from the Kotel, 15 minutes from Machane Yehuda. Stay here
Leisure
10/10
Exceptional
21 Dec 2024
Esther

Fantastic hotel

I continue to come back to this fantastic hotel. Love the location, hotel, rooms, services and food.
Partner
10/10
Exceptional
10 Dec 2024
Hector
N/c
10/10
Exceptional
29 Nov 2024
Daphne
Excellent hotel, we loved our suite and everyone was so wonderful. Thank you!
4/10
Poor
16 Nov 2024
Soriya

Terrible stay! Better hotels in J’slm

Keep looking! It’s so loud from the nightclubs around blasting music, you’d think you were in a nightclub. The design was so poor and that the shower would breed mold and smell like mold daily despite chlorine cleanings. The design allowed for no ventilation in the shower, breeding a lot of mold. Additionally, you would have to be in complete darkness in the bathroom on the Sabbath, because there is a big window, showing the interior of the bathroom to the bedroom. So if left the light on, that means light would be on in your bedroom all night, which is a strange design for Israel, knowing that a lot of people do not use turn on or off lights on the Sabbath. It’s very frustrating that if you want to order food to the room or need anything and you dial the operator, you don’t get anybody onsite and they tell you that room service will call you back. Many times I had a call upwards of five times over a span of maybe 40 minutes in order for room service to even call me in order to order food. the manager was very nice and trying extra hard to be helpful but the entire system is flawed. The food tasted delicious except for in the lobby bar. I ordered the ravioli dish, and it was soaked with may be the equivalent of 10 tablespoons of butter, was just too much fat for my stomach to handle, and was up all night nauseous. I do not recommend anybody stay here. In addition to the mentioned problems, while the spa and the rest of the hotel looks very nice, the old masseuse was awful.
Self
10/10
Exceptional
11 Nov 2024
Craig
A very comfortable hotel with a great pool and facilities
Business_and_leisure Friends
10/10
Exceptional
04 Nov 2024
Hana
I liked the design the friendliness and the cleanliness
Leisure Partner
10/10
Exceptional
03 Nov 2024
Shir
חוויה מיוחדת ואותנטית, פעם שניה שלי במלון ולא אחרונה
הבריכה מדהימה ביופיה
ובארוחת בוקר רמה גבוהה
Leisure Partner
4/10
Poor
31 Oct 2024
pejman
The service as not expected
Business
10/10
Exceptional
27 Oct 2024
Lisa
In addition to the beautiful decor and friendly service, the rooftop pool is spectacular and the food in all venues is delicious. Many thanks to Waheed, Hamza, Ibrahim and Gazale who all were exceptionally accommodating and ensured most enjoyable dining experiences for us!
10/10
Exceptional
16 Sep 2024
Bill
Very good breakfast, room is clean, bathroom is clean, 2 pools one inside and one on the roof with a beautiful view
8/10
Excellent
07 Sep 2024
Daniel

Beatiful hotel with a great breakfast.

Beautiful hotel with a great breakfast!
It was a bit overcrowded when we stayed, a 15 minute wait in line for breakfast.

We were also unpleasently surprised to learn there’s an 18 ILS charge for room service (aside from the actual price of dishes).

If you’re staying here, I highly recommend having dinner at HaSadna which is a 10 minutes walk from the hotel.
Partner
10/10
Exceptional
18 Aug 2024
David

We love the Orient

While the lights in the room are a little funky, and we just don’t get windows from the bathroom into the bedroom, everything else about the hotel is awesome!
Friends_and_family Family
10/10
Exceptional
09 Aug 2024
Andrea
The staff were wonderful. The property is beautiful. The room was unique and just lovely.
The pool is amazing
Leisure Family
8/10
Excellent
02 Aug 2024
Nathan
The Orient is conveniently situated in the Week Rifaim area of Jerusalem. It's a 20 minute walk to the old city. Property looks good rooms are nicely set up, cleaning service good. My only negative is that they don't have enough front desk help.
10/10
Exceptional
20 Jul 2024
Sharon

Keeps me coming back

This is my third stay at the Orient, and it remains my favorite hotel in Jerusalem. The beauty, the atmosphere, the pool, the food. I’ve already booked my next stay…
Partner
8/10
Excellent
16 Jul 2024
Karine

Stunning hotel but service is poor during holidays

We stayed 2 days, hotel was packed, breakfast was just magnificent , first morning service was terrible, I complained and second morning it was excellent. The outdoor pool area was accessible only if you go just to swim. No seats and sunbed chairs available before 5 Pm. I will definitely go back to this stunning hotel but not anymore during school holidays
Friends_and_family Family
4/10
Poor
14 Jul 2024
Marla
Disappointed as two years ago I stayed for week and really looked forward to coming back. The sink was completely off the counter. The shower leaked all over the floor and the soaked the washroom. The fridge never worked and the light switches fell off the wall. Upon checkout the clerk informed me that the fridge is not suppose to get cold. When you are told a fridge is in the room for medication then you expect it to work. I was told by the clerk they would hold my medication. That is not an acceptable answer. Very disappointed

Leisure Family
8/10
Excellent
20 Jun 2024
Jonathan

Great hotel, let down by breakfast service

The Orient is beautiful, in a lovely part of Jerusalem, with amazing views from the pool. The only downside is the very poor, chaotic service at breakfast. Items, including gluten free and dairy products aren’t labelled properly, getting service is very difficult, tables are cleared slowly.
Partner
10/10
Exceptional
18 Jun 2024
Laura

Will definitely be back

A beautiful hotel! Rooms are beautifully appointed. We stayed in the heritage building and loved the combination of antique and modern styles. Felt like an oasis.
The staff were friendly, welcoming and responsive to all our requests.
The food was delicious and an exquisite buffet at breakfast. The dining room got a bit hectic at times in the mornings, and it sometimes felt like they were understaffed as it took a long time to get coffee. But we could see that the staff were doing the best they could under the circumstances.
Partner
10/10
Exceptional
10 Jun 2024
Jonathan
Pool on roof was excellent
10/10
Exceptional
06 Jun 2024
David
We had a great time here and most of the staff was very nice. The facility was clean and the food and drinks were great. We will come back again!
Business_and_leisure Family
10/10
Exceptional
03 Jun 2024
Michael
The Orient is on the edge of the German Colony making it convenient to access the center of Jerusalem. It is by the old Train Station. The staff is attentive. The morning breakfast is very good. We have been there several times and have always found it a nice place to stay,
Business Partner
10/10
Exceptional
02 Jun 2024
Brenda
Hotel is beautiful and in great location.
Leisure Family
8/10
Excellent
30 May 2024
bernie
Everything about the hotel, the room, and the food was excellent. What was disappointing was the service related to the room. We waiting 30 minutes before receiving our luggage. We were promised an extra luggage rack and a refridgerator (or activated wine cooler) and no one returned.There seems to be a shortage of staff because this is not indicative of a 5 star hotel.
2/10
Poor
17 May 2024
Eugene
This hotel's \"Family rooms\" turned out to be in a semi-basement, conveniently omitted from the booking details. Not worth it. Also, expect fluctuating water temperatures, no iron, or coffee amenities in this supposed 4-star hotel. We booked last minute and regret it. Had positive experiences with the chain before, but strongly advise avoiding this location.
Family
6/10
Pleasant
13 May 2024
Alon

Not good enough. Never clean.

This is the second time we stay at the Orient and both times we had serious cleanliness and service issues.

This time when we checked into our room, it stank of urine. We quickly spotted 3 urine puddles, 2 on the sofa, and a massive yellow one on the rug. We called guest services, and they sent someone who replaced the sofa and removed the rug. It took an hour and during that time we were forced to bend over on all four and smell urine from the floor.

The crazy thing was that as far as the hotel was concerned, by replacing the sofa the issue was resolved. Nobody ever followed up with us, nobody offered a resolution, nobody really cared. We didn't even get an apology until we went out of our way to demand one.

We complained and eventually got £50 back. We said it wasn't enough but nothing more was offered.

Also, the service at the rooftop bar is ABYSMAL. Literally. Nobody there is interested in offering any service to hotel guests, and if you ask for something you get a response that verges on loathing. Really unpleasant woman worked at the bar and the lifeguards are generally rude.

It's representative of the issues you'd expect to find at the Orient. It is a beautiful property in a great location, but is so badly managed it actually feels un-managed at times.

Friends_and_family Family
10/10
Exceptional
07 May 2024
shlomi
perfect
Family
10/10
Exceptional
07 May 2024
Abba

Great Hotel in Jerusalem

Amazing staff and wonderful amenities including a wonderful breakfast
Friends_and_family Friends
10/10
Exceptional
04 Apr 2024
Keith
Loved it
Business_and_leisure Friends
10/10
Exceptional
04 Apr 2024
Verified traveler

A great hotel!

It was a great experience! Exceptional staff!
Friends_and_family Family
10/10
Exceptional
03 Apr 2024
Mia
The property was clean and well maintained. The food was fantastic. The only aspect that was disappointing is that the pool closed at 5pm on Saturday.
Leisure Family
10/10
Exceptional
10 Mar 2024
Eric
I have returned to the Orient Hotel number of times. Every time is special it is my favorite hotel in the Jerusalem area.
Self
6/10
Pleasant
07 Mar 2024
David
The room was not clean
10/10
Exceptional
23 Feb 2024
Jeff
Absolutely perfect location, at the intersection of Bet Lechem and Emek Refaim. A beautiful, modern hotel; room was excellent; public spaces are bright; gym was nice . . . staff is exceptionally friendly and helpful. Excellent restaurant!! Fantastic place!!
Leisure Partner
6/10
Pleasant
15 Feb 2024
Tal
Long time for check in & check put
Partner
10/10
Exceptional
02 Oct 2023
zacharya
We also stay at the Orient hotel. We love the area as well.
10/10
Exceptional
26 Sep 2023
Carina
Clean, accommodating staff
And easy check out.
Leisure Self
10/10
Exceptional
22 Sep 2023
Thomas
Very modern, clean and great staff
Leisure Family
8/10
Excellent
11 Sep 2023
abraham
Good location near many restaurants cafes and walkable
Business Self
8/10
Excellent
10 Sep 2023
SHIRA
התאכזבתי מכך ששילמתי מעמ ולא ידעתי על כך בעת ההזמנה.בנוסף לא הייתה אפשרות דרך הוטלס להזמין ארוחות ערב.
Partner
8/10
Excellent
07 Sep 2023
Flor
New hotel that was very clean. Large breakfast buffet. Very nice bathroom with large tub and separate fancy shower. Two pools- one indoor and one on the roof. Relatively close to the Jaffa gate but we took a taxi and it was hard to get a taxi back.
My only complaint is that I drink a lot of coffee in the morning and they refused to bring a pot to the table. They make people order cup by cup so each morning I had to order five cups, one at a time.
Leisure Family
10/10
Exceptional
05 Sep 2023
toby
Very comfortable bed! Beautiful pool, first class immaculate breakfast buffet, helpful staff
Leisure Partner
2/10
Poor
04 Sep 2023
tova

RUDE

FALSE ADVERTSING we booked a room that stated 291 ft
with a city view.
when we checked in the gave us a room that was 180ft, they claimed that's what we booked . and there was no view at all , it was facing ally way. they were very very rude. they spoke to me like i was an idiot. the employees
never smile. on the positive side it is a beautiful hotel
Business
10/10
Exceptional
30 Aug 2023
Josef

Best hotel in Jerusalem!

Always an outstanding service from Orient. Thank you!
Friends_and_family Family
10/10
Exceptional
28 Aug 2023
Miri
Great experience!
Leisure Partner
8/10
Excellent
22 Aug 2023
Aleeza
We love coming to the Orient. The Hotel has such a warm ambience which is set by the staff that are friendly and accommodating. From the moment of checkin to when we checked out, the staff was amazing. there was a large amount of staff and they were always helpful. Wonderful breakfast. Breathtaking rooftop view and incredible rooftop pool.
Leisure Family
10/10
Exceptional
13 Aug 2023
David
Great hotel.
Friends_and_family Family
10/10
Exceptional
26 Jul 2023
RON
Beautiful hotel in a great location
Leisure Partner
10/10
Exceptional
23 Jul 2023
Sharon

Great choice for a Jerusalem stay

Beautiful hotel, rooftop pool with great view, delicious breakfast, convenient location, couldn’t ask for more
Partner

Location & surroundings

Isrotel Orient
3 Emek Refaim St, 3, Jerusalem, Israel

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Isrotel Orient

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