National Hotel Jerusalem

Israel , Jerusalem Region
Jerusalem, Al Zahra Street 4, 4
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Michael

Though during my stay Israel had closed the airspace and just about all tourist/religious/historical sites for public safety reasons, my hotel became my sanctuary. The housekeeping staff were always ready to clean room & provide me with essentials if needed. I even extended my stay without difficulty. Wonderful Front Desk; an excellent location close to the sites; many shops all around and places to get food etc. I love the busy location & being right in the middle of local life. It is a very busy neighbourhood - but that is the charm.

Self

8/10

Excellent

10 Mar 2026

Arlie

A small, personal hotel. The staff couldn’t have been more helpful. The room was nice and the view from the rooftop was spectacular.
Breakfast consisted of bread, egg, several cheeses and coffee, tea or juice.
There is an elevator, it is small and you will need to go up a few steps to access it and you will need to go up a flight of steps to get to the rooftop.

Family

4/10

Poor

04 Mar 2026

ISAM

The hotels rooms need urgent renovation

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Aaron

Good clean rooms close to the old city

10/10

Exceptional

03 Feb 2026

Karissa

Very nice room, staff were very hwlpful and kind. Restaurant on the roof is beautiful and delicious!

Leisure Self

4/10

Poor

16 Jan 2026

wolfgang

I didn't tryout the breakfast

Leisure Self

10/10

Exceptional

16 Jan 2026

Norma

Excellent work

10/10

Exceptional

10 Jan 2026

Norma

The receptionist staff Sami and the rest of the team were absolutely amazing and very professional. I’d recommend this hotel to anyone who travels to Jerusalem.

Leisure Self

10/10

Exceptional

03 Jan 2026

Muhammad Faisal

Decent Stay with Some Room for Improvement

I stayed here recently and overall, it was an okay experience. The room was clean, which was a positive start. However, after taking a shower, water leaked out from the shower area, and the entire toilet floor got flooded. I ended up spending a bit of time cleaning it up, which was quite inconvenient.

The towel provided was incredibly small – almost the size of a handkerchief. That wasn’t ideal, especially when you need a proper-sized towel after a shower.

The internet speed was frustratingly slow, which made it difficult to do anything online. Breakfast was decent but didn’t stand out – it could definitely be improved. Also, I was disappointed that they didn’t provide even a small complimentary water bottle upon arrival, which is usually a nice touch.

On the positive side, the location was excellent, with shops nearby, and the staff were very friendly and helpful. The reception team was especially accommodating, which was nice.

A couple of other things to note: the duvet provided was quite small. When I asked for a double duvet, they gave me another single one, which didn’t really solve the issue.

All in all, it wasn’t a terrible stay, but there are definitely some areas that could be improved for a better experience.

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Rebecca

Location was great! We needed a remote for the tv and within a few hours one was provided and a service worker helped make it work. I requested a tea kettle a couple of times and was told one would be delivered. That never happened.

Parking was well explained and everyone was helpful

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Dr.Subhi

So far so good

6/10

Pleasant

01 Dec 2025

Marcus

Staff, room, location

Business_and_leisure Self

6/10

Pleasant

27 Nov 2025

Mordechai

good

10/10

Exceptional

21 Nov 2025

Naresh

Good value for money

8/10

Excellent

11 Nov 2025

rod

The upstairs needs refurbishing but for half board it was great. good choice at breakfast and great location. Friendly staff

Business_and_leisure Self

10/10

Exceptional

10 Nov 2025

Naresh

Amazing

10/10

Exceptional

31 Oct 2025

Richard

Although it was in a lower class neighborhood it was beautiful. When I arrived an older staff member noticed I was having a little trouble with my bag and came down the entry stairs and carried it to the front desk for me. The staff were friendly and polite and it was clean throughout. And I have to say that the capriccio at the coffee shop was the best.

10/10

Exceptional

26 Oct 2025

Vimal

Staff were very helpful and good amenities

Leisure Self

8/10

Excellent

23 Sep 2025

Juan

Good place close to the old city a lot of stores

Leisure Family

10/10

Exceptional

05 Sep 2025

Kayan

Very old and authentic hotel yet modern with our days

10/10

Exceptional

02 Jun 2025

zachary

Amazing hotel very friendly staff

10/10

Exceptional

30 May 2025

Subhi

So far so good

6/10

Pleasant

25 Apr 2025

Tara

Great for one night. Close to Damascus Gate and The Garden Tomb which was wonderful.

Leisure Partner

10/10

Exceptional

13 Apr 2025

James

Friendly, helpful staff. Short walk to the Old City.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Lori

Always an enjoyable stay! The staff are the best part of staying here. They are unfailingly kind, helpful, patient and friendly. Location is unbeatable, and easy walk to Salah al Din and the Old City.
The only (slight) disappointment was breakfast. There are not enough fresh and healthy options available. Brewed coffee and hot tea are included. But espresso drinks (lattes, Americano, cappucino,) are extra and expensive.
Great people, and always a nice experience. We will be back!

Leisure

6/10

Pleasant

08 Nov 2024

Raed

Leisure Family

10/10

Exceptional

04 Sep 2024

Subhi

Cleanliness is under average

Business Self

10/10

Exceptional

24 Aug 2024

Eisa

The rooms beautiful and clean, the beds are comfortable, Worth a try

10/10

Exceptional

25 May 2024

Ray

Great staff, Perfect location and Good value

All the staff and super friendly and helpful. The room is very spacious. Even though the hotel is built in the 50’s, it is well maintained. The older lady that works the breakfast buffet is very helpful and kind. The breakfast is a nice variety. The man who works the main desk (I think his name is Sam) is super nice, accommodating, helpful and easy to talk too. The young man who’s the manager is also very nice and always greets you.

Self

8/10

Excellent

09 May 2024

Subhi

Walkable

6/10

Pleasant

02 Apr 2024

SUBHI

Location

Business Friends

10/10

Exceptional

17 Mar 2024

Christopher

First off, I am an American so I have that point of view. The hotel reminds me of old Hollywood. It is a classic with tons of history that is showing it's age. I liked it a lot, my wife not so much. It was clean and the staff was great. The bed was hard and we never did figure out the AC system. It is in the Muslim district which we hadn't anticipated, but was no problem and everyone treated great. It's noisy outside, but that is living in any city. These are difficult times in Israel and we pray for peace.

10/10

Exceptional

04 Oct 2023

parwez

Staff are very friendly and accommodating. Location was good. Transfers booked with hotel were very efficient.

Leisure Family_with_children

6/10

Pleasant

25 Sep 2023

anneke

Hotel very old

Leisure Friends

10/10

Exceptional

24 Sep 2023

sharon

The staff at the front desk is excellent and so helpful for first time visitors to Isreal.

Business_and_leisure Friends

10/10

Exceptional

05 Sep 2023

Ginette

Beautiful : always great satisfaction staying at National Hotel. Staff : very understanding and accommodating. The restaurant offers a variety of menus and the breakfast is a feast in itself. The restaurant's staff is very welcoming.
It's a great hotel for family: kids friendly. There is a park nearby where you could take your children to play. National Hotel is in the midst of the old city Jerusalem which makes it very convenient to move around. The environment in and around the hotel is very welcoming. This summer marked my 6th times staying at National Hotel, Jerusalem . I would recommend it to all.

Ginette,
Westchester, NY.

Leisure Family_with_children

4/10

Poor

31 Aug 2023

Carolina

The hotel did not provide safe box; hotel towels very raggedy and old; breakfast food was can fruit and they charge extra for cappucino or other coffees that where included in the breakfast fee. Overall poor staff helpfulness. Taxi drivers there were nice and helpful.

Leisure Family

10/10

Exceptional

30 Aug 2023

sajeda

Amazing staff. Breakfast was amazing- have a lot of choice for everyone - staff in restaurant very friendly and attended to all your needs. Will definitely come back here again. Thank you for your hospitality

Leisure Partner

6/10

Pleasant

27 Aug 2023

angela

Decent hotel, not a great room

Leisure Self

10/10

Exceptional

17 Aug 2023

Jason

Would recommend!

Amazingly friendly staff, walking distance to the old city and trams, very comfortable!

Friends_and_family Family

10/10

Exceptional

15 Aug 2023

martin jesus de la

I highly recommend this hotel service is great the staff go overboard to please tou

Leisure Family

10/10

Exceptional

10 Aug 2023

Seth

Very nice older property with and excellent staff.e

10/10

Exceptional

01 Aug 2023

Tania

The staff was great

10/10

Exceptional

31 Jul 2023

AMY

The National Hotel Jerusalem staff were professional and hospitable, eager to assist, whenever I needed help. They offered me a spacious suite that overlooked the streets from the third-floor towards Old CityJerusalem. I highly recommend this hotel, and would be very happy to return again.

Leisure Self

10/10

Exceptional

31 Jul 2023

AMY

I had a delightful stay, and national Hotel Jerusalem. The staff record, courteous, professional, and helpful. The room was spacious and clean. There was a variety of food to choose from for breakfast. I would highly recommend this hotel.

Leisure Self

10/10

Exceptional

30 Jul 2023

Edinson

Excellent staff, friendly hospitality and ready to assist

Leisure Partner

10/10

Exceptional

28 Jul 2023

Savannah

Great place, convient location

The hotel is very nice for what it costs. The rooms are clean and comfortable, and the lobby is very classy. You have easy access to the attached restaurant and coffee shop, and the heart of the Old City is only a 15 minute walk away. The complementary breakfast is diverse, and overall very good with a few mediocre pieces. The tub looked a little beat up, but the shower pressure was amazing. The only negative was that the toilet already had urine in it when i arrived.

Business

6/10

Pleasant

27 Jul 2023

Uzma

Close to AlAqsa compound, staff were amazing, sadly room was very noisy with and toilet and bathroom was not clean on arrival which was dissapointing.

8/10

Excellent

01 Jul 2023

Olufunmilayo

Zain was exceptionally helpful, he really went out of his way to ensure that my shuttle return to the airport was booked and daily ensured that taxi to other pick up venue's were booked.

Thank you to Zain, Hayat and all the staff that made my stay comfortable. God bless you all.

Leisure

10/10

Exceptional

30 Jun 2023

Shera

Excellent service! Loved staying here!!! Staff is incredible. God bless in Jesus name.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Janet

Great hotel close to old city

Nice room. Great food. Helpful staff.

Self

8/10

Excellent

25 Jun 2023

ELIZABETH

Close to the holy places, that was the best
They have a good breakfast buffet
They should wash the hallwsy carpet

Leisure Partner

10/10

Exceptional

25 Jun 2023

Dania

The staff at the National Hotel Jerusalem was phenomenal! I can’t wait to come back again!

Leisure Family

10/10

Exceptional

23 Jun 2023

Jeff

Great central hotel

Very central, 8 minute walk from the Old Town. There are lots of shops in the immediate vicinity. The breakfast was very nice and provided a good opportunity to try some local dishes. The room was comfortable and well decorated. Communal areas such as corridors look a little dated compared with the rooms, but does it really matter? It's a great hotel for a trip to the Old Town and that's exactly what we wanted! Thanks to Sami (sorry if spelt incorrectly) on reception who gave us some helpful information on opening hours and where to visit.

Partner

4/10

Poor

07 Jun 2023

Koreen

The hotel is in walking distance from most of the Old City, but most every hotel is also in walking distance so not a huge plus. In our long trip to the Middle East, this hotel is the worst. The lobby and coffee shop is very acceptable. Once you are in the room area the carpets are worn, torn and dirty. There is the random stray cat and kittens roaming the halls so that adds to the smell. Most hotel bed sheets/duvet will hang down on each side and the end on the bed. In the National they not only did not hand down but were 4 inches narrower than the top of the bed. We were not covered. The shower was full of mold. Two times we had questions for the front desk and called.... No answer. so we went down and could only find a custodian, who in his defense, was very nice and attempted to help.
Good luck with this one. We had paid in advance for 3 night and could only make it 2 nights. We threw away a paid night and went elsewhere.
Good luck with this one.

Leisure Family

10/10

Exceptional

26 May 2023

Nadim

We had an excellent time at the National Hotel. Staff was very friendly and helpful. Breakfast on the fifth floor was incredible.

Leisure Partner

8/10

Excellent

21 May 2023

Justin

We appreciated the last minute accommodations and friendliness/service. We got some of the last rooms available and so they were a bit more run down - but breakfast was fabulous.

Leisure Family

10/10

Exceptional

17 May 2023

Linda

Close to Old Jerusalem. Restaurant delicious. Staff very helpful. Liked the city flavor.

Leisure Friends

10/10

Exceptional

16 May 2023

David

Property is walking distance to the old city Jerusalem and shopping stores around the area. The hotel has dinning and the food is great as well as a morning coffee with pastries which you can buy before starting your day. My stay was pleasant and would recommend to anyone that doesn’t want to be far apart from the old city Jerusalem.

Leisure Family

10/10

Exceptional

10 May 2023

Cara

The staff were all welcoming and excellent at National Hotel. The location was great to walk to the old city. The restaurant had vegan & vegetarian options and the food was wonderful, with generous portions! Would definitely stay here again

Leisure Family

10/10

Exceptional

10 May 2023

Gerald Mathew

We walked to Herods gate and surrounding area felt very safe. Excellent breakfast, was able leave luggage last day for late flight. Should tell guest electric is controlled by card reader on wall

Leisure Partner

10/10

Exceptional

05 May 2023

Dale

They assisted with a smile with every question and concern we had. The food was excellent with a wide variety of dishes, really enjoyed the breakfast, Tamar was an excellent waiter and was there to assist about every time we ate there. Within 10 min. Of the old city, but if you needed transportation they would jump right on it. For a place not rated 5 stars, the staff is 10 stars.

Leisure Family

8/10

Excellent

29 Apr 2023

BEKAA

Food,air, all.customer service,

Business Self

8/10

Excellent

21 Apr 2023

Alec C

Don't waste your money

Our \"deluxe double room\" was very basic-I've seen better college dorm rooms. No cups or Kleenex in the room and the finish work in the bathroom was not complete. There was a strip of tile missing above the bathroom door, there were holes in the wall of the shower fixture, and when we used the faucet in the sink, we thought it was going to pull right out, since it was not secured. There was a huge crack in the outside window, the beds were very uncomfortable, and the hotel was incredibly noisy. There is a good selection of food for breakfast, provided you did not want something HOT! The scrambled eggs and other \"hot\" food were anywhere from lukewarm to downright cold. Unless you see 2 burners under the chafing dish for the eggs, pass on them. Housekeeping was inconsistent with replacing bath towels-sometimes we had 2 bath towels, 1 hand towel & a bath mat, sometimes only one bath towel was left & had to ask housekeeping for a second one, & the last day, no bath mat or hand towel. There was also only 1 extra pillow in the closet (2 beds should equal 2 extra pillows). Our room key card had to be re-programmed twice as it stopped working. Yes, it's convenient to Herod's Gate and the Rockefeller Museum, but with so many other hotels in the area, your money is better spent elsewhere.

Partner

6/10

Pleasant

19 Mar 2023

Magdy

Leisure Family

10/10

Exceptional

16 Mar 2023

MARK

The owner of the hotel is there every day, greeting guests in the lobby and checking on things in the dining room. You can tell the pride he has in it. The rooms are clean and housekeeping is prompt. The breakfast is very nice. The man at the cappuccino bar, Tamer or Tamem is so friendly, fun, and full of you. I loved seeing him each morning.

Business_and_leisure Friends

4/10

Poor

21 Jan 2023

Nick

Friendly but Tired

Hotel staff are friendly, hotel rooms are tired. No coffe tea in room. Room bathrooms need a deep clean and updating.
Dining is buffet and reasonable priced for limited selection. No alcohol.

Business

10/10

Exceptional

16 Jan 2023

martin jesus de la

I liked the location. The staff is incredible and i met the owner such a gentleman

Leisure Self

4/10

Poor

29 Dec 2022

Frenida

its near the religios sites

Leisure Family

2/10

Poor

28 Dec 2022

INDRI

Filthy, dirty to the point of health hazard.

10/10

Exceptional

22 Dec 2022

DONGSHENG

Great location! Free parking though need to get there earlier to be sure get available spot. Walking distance to Damascus Gate, bus and light rail stations.

Leisure Self

10/10

Exceptional

21 Dec 2022

Nazima

Good location. Friendly staff. Nice atmosphere

6/10

Pleasant

06 Dec 2022

Verified traveler

Great location, polite employees, overpriced

My family and I stayed there for three nights. It's a perfect location outside the old city of Jerusalem. Very close and only 5 minutes walking to the gates. The people are very nice and professional. However, the hotel needs to be updated. I booked through hotels.com and the images were not the same as the room. The room was small and the bathroom was very wornout. I believe it was overpriced compared to other hotels with the same price. The AC was so loud we had to turn it off and open the windows which meant we'd be woken up by the non-stop honking of cars at 6am.

Friends_and_family Family

4/10

Poor

29 Nov 2022

Verified traveler

Gross and in a bad part of town.

The men running the hotel were fantastic. Everything else was disgusting. The hotel room itself wasn't clean. I had to flip the mattress because they put it on with the tags where your head is supposed to be.
The bathroom was DISGUSTING. Not what anyone would consider clean.
The bedding looked like it had been slept on and not cleaned between guests.
Hotel bath products were literally the exact same thing with \"Shampoo/Conditioner\" \"Body Soap\" labels.

8/10

Excellent

26 Oct 2022

Saqib

Had to change the room because shower door and shower were broken. Front desk person was very nice and helpful and gave us a different room.

Leisure Family

6/10

Pleasant

24 Oct 2022

Benjamin

Good place, good breakfast, very friendly staff, I like coming back here. Often very hard to get one queen size bed though, often I have to put two single beds together, which is not ideal.

8/10

Excellent

21 Oct 2022

Mike

Good location in central East Jerusalem. Very friendly staff. Nice breakfast included.
The facility is a bit older.

Leisure Self

8/10

Excellent

10 Oct 2022

Omar

The hotel is very nice, breakfast was good. Very close to the old city via Herod’s gate. Staff were friendly and helpful. Abu Husein was the best.

Leisure Partner

10/10

Exceptional

04 Oct 2022

Robert

Location was wonderful with 10 minute walk to Demarcus gate and shops with short walk to Via Dolorosa. Breakfast was great start of day

Leisure Family

6/10

Pleasant

24 Sep 2022

Verified traveler

Comfortable stay could use updating

Fairly nice room with comfortable bed. Fairly quiet. Slept well most nights. Breakfast was good.

Friends_and_family Friends

6/10

Pleasant

24 Sep 2022

Donald

Jerusalem stay

After a disastrous first night we were moved to a higher floor. This hotel needs to address some basic issues such as mild around air conditioning units and hallway ceilings as well as leaky showers. The staff however were most helpful

Partner

8/10

Excellent

10 Sep 2022

Eileen

The staff were very helpful

Self

10/10

Exceptional

08 Sep 2022

PANDELIS

Staff very nice and helpful.

Leisure

8/10

Excellent

08 Sep 2022

Eileen

Everyone is kind and helpful

Self

8/10

Excellent

06 Sep 2022

Patrick

Very good breakfast with large selection. Clean room with a bathtub. Staff were friendly.
The air conditioning was great and no sound

Leisure Partner

10/10

Exceptional

22 Aug 2022

Bryce David

The hotel staff were all wonderful and considerate. The desk is daily staffed by Hyatt, a professional, courteous, knowledgeable woman who knows many languages and how to answer every question a visitor might have quickly and effectively. She makes everyone feel important and valuable. She is truly an asset to the hotel.
The hotel restaurant has a wonderful menu and a pleasant view of the area as you eat. The service is great.
The breakfasts were uniformly sumptuous. Breakfast was usually our favorite meal of the day. We never saw the same spread twice! Our trip to Israel will always be remembered framed by those beautiful and delicious breakfasts.
The hotel is located near the Damascus Gate of the Old City, within walking distance of many things we wanted to see and do, and within easy access of every bus and train route we needed. We had no problem using Israel's comprehensive public transportation system during our stay while based at this hotel.
One final note--the beds were comfortable. We slept well every night. During our stay our party's configuration changed, necessitating a change of rooms, and the new beds were just as comfortable.

Leisure Family

8/10

Excellent

21 Aug 2022

Mohammed

I liked that every thing was within a walking distance not too far .. I didn’t like how small the room was and not enough light .. I wasn’t able to make a phone call from my room they need to work on that . The cleaning staff didn’t do a good job cleaning our room I kept finding hair everywhere in the room

Leisure Friends

8/10

Excellent

30 Jul 2022

Magdalena

Breakfast was excellent!!!! Very sumptuous and the service was very attentive.
Also, on the last day, the front desk ordered us a cab to the airport who accommodated our wishes and was very polite and helpful.
The drawback is tiny shower cabins and somewhat skimpy supply of shower gel)shampoo and towels.

Area is safe and super close to the old part of the city.
Overall, we enjoyed our stay!!!

Leisure Partner

10/10

Exceptional

17 Jul 2022

Kiflemariam

It made me feel like I’m at home

Family

4/10

Poor

13 Jul 2022

Marisol

The manager was very nice and friendly. That's the only positive comment I have for this place. I know you're tempted because it's cheap and walking distance to the Old City. But this place is run down and in desperate need of attention.
The fridge did not work, they have leaks in the hallway and out of the shower. I could not sit on the toilet because of the sink--poor design. Lopsided and uncomfortable bed, flat pillows, hideous view, curtains did not close completely, I complained about the room and was moved into another, equally crappy room. Neither room looked like any of the rooms pictured.
The area made me nervous, but we were safe walking around and eating out. I bit the bullet, checked out early-- no refund-- and checked into a better hotel.

Leisure Family

8/10

Excellent

11 Jul 2022

sarah

The hall way to my bedroom needed some work. The room was clean but basic.
Staff at the hotel were really friendly and very helpful. Food in the restaurant was lovely.

Leisure Self

8/10

Excellent

05 Jul 2022

Lupita

The hotel is nice, but in an area that is not on Google/Apple maps. My main concern was access to transportation because taxi's do not find the hotel easily. The rooms are not very clean, especially if you get a room on the ground and basement level. I booked three rooms and we each got a different experience in rooms. On the last day, the shower door of one of the rooms cracked into small pieces. But overall, the staff is accommodating and will try to help in any way possible.

Leisure Family

10/10

Exceptional

03 Jul 2022

Rose Marie

This hotel was a dream - the location was perfect to walk to old city, the bus stations, the market area. The staff was amazing and so approachable. The breakfast buffet had everything imaginable it was more like a brunch - hummus, scrambled eggs, yogurt, peaches, watermelon. Mushrooms, eggplant, boiled eggs, olives. Tomato, cucumbers, arugala, deli meat, cheese, pastries, cake, pita bread, and more. Every thing was immaculate. Im so glad we stayed there

Leisure Family

10/10

Exceptional

25 Jun 2022

MOHAMMAD

Great location

Leisure Family

6/10

Pleasant

21 Jun 2022

wook

So noisy at nighy

Leisure Self

10/10

Exceptional

18 Jun 2022

Alin

Very good

8/10

Excellent

17 Jun 2022

David

Very nice hotel located very close to the old city. Staff were great, everything clean and in good working order.

Only slight issue is the soundproofing of the rooms. I was on the 1st floor and was woken up quite early most days

Self

10/10

Exceptional

15 Jun 2022

mauricio

Perfect location, noisy nevertheless ,clean safe a lovely to stayed

Leisure Partner

10/10

Exceptional

12 Jun 2022

mauricio

Good location easy access to the gates