Name: Comfort Hotel Vancouver Airport
Address: 7228 Westminster Highway, Richmond, V6X 1A1, CA

6/10

Pleasant

25 Jul 2026

Tracey

I had a quick 11 hour layover so I just chose a hotel near the airport that had a free shuttle…. Well, the shuttle driver barely answered any questions that people were asking. It stopped at two hotels, and everyone was confused (as it was dark outside) which hotel we were at.

I turned on my phone with location and then it showed the hotel. It was extremely frustrating.

Once I got to the hotel, I was given a room on the first floor. As a single woman traveling alone, this is a huge red flag.

The window was unlocked and it opened right to a sidewalk on the street. Needless to say, I checked all over that room to see if anyone was already in there.

I barely slept as I was absolutely petrified. Someone was going to come in through the window. I probably should have gone back to the front desk and ask for a different room… but I was just so tired and wanted to sleep (which I couldn’t ).

Safety wise : please don’t place women on the first floor, especially when they face a sidewalk and a street.

10/10

Exceptional

23 Jul 2026

Denise

Had a shuttle to the airport for no additional cost.

10/10

Exceptional

23 Jul 2026

Roxana

I really enjoyed my stay here. The receptionist lady was so kind and friendly which made me feel welcome from the moment I arrived. The room was clean, comfortable and a good size. While the breakfast wasn't my favorite because there weren't many options and it upset my stomach, it wasn't a major issue. Overall, I had a great experience, would stay here again and would happily recommend it to others. Also, close to a lot of places including the train station🙂

6/10

Pleasant

23 Jul 2026

Gary

The positive aspects were friendly staff, convenient shuttle, comfortable bed, clean renewed bathroom, and reasonably close to skytrain station. The negative aspects were the carpet in the room had such significant stains we asked for a different room but there was no alternative so they cleaned the worst of the stains but the carpet was still grossly soiled. The building is old and shows its age, we had trouble getting our room door to open every time we tried to enter. The elevator and halls are dark and dreary. The breakfast was the same all week we were there with cold sausages and cold egg rounds, and they were constantly running out of bowls for cereal, mugs for the coffee, and glasses for the juice. Our room was supposedly a “business” upgrade but had no desk chair in the room and the only seating was two armless hard chairs and there was no side table. This is probably a case of you get what you pay for because the rate is the best in the area. So if price, a clean comfortable bed and bathroom are enough then this would work, for us, it did not meet our expectations based on the property description.

8/10

Excellent

23 Jul 2026

David

What was required

10/10

Exceptional

21 Jul 2026

Ramon

The staff were helpful and courteous.

Partner

4/10

Poor

19 Jul 2026

Hyon

I expected little more quality for what I paid one night. Also don't recommend 1st floor as it was noisy. We heard people talking in the hallways by 4am and we could not go back to sleep.
Room needs renovation. Bathroom was clean and decent size.
Bed was not comfortable.
Also waiting for shuttle service from the airport to the hotel took almost 1 hour. I had to call 4 times to see what's going on.
I will not be coming back here.

Partner

2/10

Poor

19 Jul 2026

Cindy

Not worth the price. Breakfast was terrible and someone was yelling in the lobby at 4:45 in the morning 🙄

Partner

10/10

Exceptional

19 Jul 2026

Daniel

Great place to stay

Self

6/10

Pleasant

18 Jul 2026

sajjad

Good

10/10

Exceptional

17 Jul 2026

Cristopher

Clean close to everything
.

Partner

4/10

Poor

16 Jul 2026

Spencer

.

Self

10/10

Exceptional

16 Jul 2026

YING

Staff are very helpful

Self

8/10

Excellent

14 Jul 2026

Hajar

The breakfast was good and the property was very clean.

Self

6/10

Pleasant

14 Jul 2026

Pamela

All was good at the hotel, the night time front reception upon check-in, the kitchen staff, the breakfast, clean rooms, great amenities, convenient to restaurants.
The only complaint is that the front office manager did not allow for us to use the board room for a 15 minute important call.
The board room was not being used, and the front desk manager kept us waiting until right before our meeting to advise we were not allowed.
In the way of customer service, this should be addressed.
What is the point of having a board room, if it’s sitting empty and not available for guests to conduct a 15 minute conference call.?

Other than this; the hotel checked all the boxes for a good night stay. We had been frequent travellers to the location, but due to the rudeness displayed, will not be back.

Business

8/10

Excellent

13 Jul 2026

Peter

To have more breakfast choice.

Partner

10/10

Exceptional

13 Jul 2026

Morgan

I was very happy they had breakfast included sadly slept in and missed it but always a favourite. The rooms were great! Very clean too!
Only thing we struggled with was plugins was not enough and hard to find! But otherwise amazing stay

Partner

10/10

Exceptional

13 Jul 2026

Jon

Thank you! We had a great time¡

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Gregory

clean room - they were able to get us in early which helped - lots to do in the area

Family

4/10

Poor

11 Jul 2026

Joshua

I had paid in advance (card on file) for a room for my son after a weekend visit.
I was told directly by customer service at arrival that if *he did not provide a cc for incidentals then he would not be given the room. He does not have a cc, hence mine was used at booking. I was then told that “ONLY” the occupants of the room regardless of who pays has to have a card on file. “She made an exception” for MY benefit, she said, but would not offer it in the future, “that’s policy”. Sooo, I ask, if I used a company card, would the entire company have to stay with me, or just my boss? How about if I used a voucher, GC, or points… would the providers require them to stay with me? Absolutely ridiculous “policy”… my son is 25, I paid, signed the contract/waiver… get bent!

10/10

Exceptional

09 Jul 2026

Shkurte

Nice hotel. Next to a quiet park. Breakfast included, the basics. Staff was accommodating.

10/10

Exceptional

09 Jul 2026

Manpreet Singh

Looks like new and welcoming with cozy rooms

10/10

Exceptional

08 Jul 2026

Orkhon

We stayed overnight for a long layover. It was a great stay with everything we needed. The beds were comfortable, shuttle was helpful - did take more than 30 minute wait though, and the breakfast was good. Would stay again if in the area.

10/10

Exceptional

07 Jul 2026

Katylin

Convenient airport shuttle, friendly staff. Very clean and comfortable newly remodeled room. Was able to have breakfast to go since I had to leave early. Overall, a good option for a place to stay during transit.

Self

10/10

Exceptional

06 Jul 2026

Kevin

The hotel stay was great as hotel staff was very helpful when I got there and when I requested things such as water they were able to provide what I needed. The parking was a bit of some trouble to navigate as there was time there was like little to no parking but I believe that was beyond their control

Partner

10/10

Exceptional

06 Jul 2026

Zacques

The were very accommodating. The facility was very clean. The only negative was the shuttle service could not take me to the airport. That was one of the reasons why I selected the property.

Self

8/10

Excellent

06 Jul 2026

Thu-Hong

Parking is not free as advertised on Expedia website.

Family_with_children

10/10

Exceptional

05 Jul 2026

HAILONG

Clean and spacious room, very helpful staff

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Willin

The shuttle driver couldn’t care less. In a rush, no greetings, no smile, didn’t talk at all. Customer service is just terrible. Looks like he is hating life overall.

Self

4/10

Poor

04 Jul 2026

Phil

This was hard to find, drove by it twice even tho I’ve lived and worked in Richmond for over 30 years. The tree’s out front are overgrown, hiding the sign.
Unfriendly staff from check-in until check-out. I won’t consider this hotel again on our next trip to the Vancouver area.

Partner

10/10

Exceptional

02 Jul 2026

Kejaja

I had a good time

Self

10/10

Exceptional

01 Jul 2026

Eileen

The breakfast was great. Staff are very friendly and helpful. The location of the hotel is excellent. A 10 minute walk to Richmond Centre Mall and lots of great restaurants inside some bigger hotels in the area. It is also great the hotel has an airport shuttle

8/10

Excellent

30 Jun 2026

Michael

Hotels.com says free parking, but really it costs around 15$ a night. Other then that a pleasant stay.

Self

4/10

Poor

30 Jun 2026

Alexander

Proximity to the airport including a shuttle aervice. The room was next to the street. Vehicle noise was too much. Shuttle was 15 minutes late. Room was overpriced for its quality

Partner

8/10

Excellent

30 Jun 2026

Deborah

Staff were very helpful and the room was clean and comfortable. The shuttle had a mechanical issue enroute to the hotel and I was left at a different hotel. While they did secure me a taxi, it added about 30 minutes to my trip. The next morning, the shuttle was about 20-25 minutes late, and there were more passengers than seats. One woman gamely offered to sit in the wheel hump - not a safe or comfortable ride.

Self

8/10

Excellent

29 Jun 2026

Marsha

It was nice

Self

8/10

Excellent

26 Jun 2026

Mary-Ellen

The room was very clean and comfortable. The staff were polite and helpful. Can’t comment on the breakfast, as we left for the airport before it opened for breakfast. The airport shuttle was great.

Partner

6/10

Pleasant

25 Jun 2026

Philip

The place was clean and basic. Pickup from Airport took over 45 minutes which was over double the time of the other airport hotel operating shuttles. Very noisy fridge and air con. Lots of little lights on appliances etc. Couldn't black out light through curtains. Very comfy bed.

Self

10/10

Exceptional

24 Jun 2026

Claude

ok

10/10

Exceptional

23 Jun 2026

Ray

Realmente me sorprendió

10/10

Exceptional

22 Jun 2026

YILE

Very convenient location, shuttle bus to or from the the airport also. Nice breakfast.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Rakshanda

Worth It

8/10

Excellent

22 Jun 2026

grant

Nicely new renovationed rooms

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Lars

Breakfast good. Staff friendly.
Building showing its age with exterior being repainted.
Outrageous cost of $450(with tax) for one night due to FIFA.
Booked transfer to cruise terminal for $25 each only to find out next day it was in USD- Big difference and driver of van shuttle still expected tip! In Canada, so assumed payment would be in CDN dollars.

Partner

10/10

Exceptional

19 Jun 2026

Ethan

Extended stay work related & hotel very fit for purpose. Only drawback was location quite isolated with no evening meal available.

Business

8/10

Excellent

19 Jun 2026

Andrew

Overall decent

Self

6/10

Pleasant

17 Jun 2026

Steven

Hotel is in a good location as it's a close walk to to mall and some restaurants. For the price, room is ok. I would have preferred a desk and chair to work at but that is considered a business room and not a regular king bed room. Needs some upgrades for sure. Breakfast was fine but it's right at the main desk and front door so gets a little tight. Again, for the price, and for only a couple nights, it was ok.

Self

8/10

Excellent

17 Jun 2026

Nancy

Très bien très propre 👍👏

2/10

Poor

17 Jun 2026

Neha

Staff is not helpful at all

Friends

2/10

Poor

17 Jun 2026

Cameron

Ants all over the floor of the room.

10/10

Exceptional

17 Jun 2026

Alex

Great lication

Partner

10/10

Exceptional

16 Jun 2026

Desiree

Comfy beds, convenient location and friendly staff

Self

8/10

Excellent

15 Jun 2026

Jamie

Under staffed so there was a very slow response time for any issues. Also no clear information in the room on how to use the TV. Channels etc .

The room was nice and clean no other issues , I would stay there again .

Partner

4/10

Poor

15 Jun 2026

Kelly

We asked for late checkout due to a red-eye flight out of Vancouver. We hung a do not disturb sign on the door. Cleaner knocked on the door at 7:41AM wanting to clean our room. Husband answered the door and said \"see the sign!!!!\"

The same cleaner knocked on our door at 9:41AM, we did not answer the door as our late checkout time was Noon. Cleaner used their key to OPEN THE DOOR AND ENTER!
Do not disturb sign was still on the door, we were still trying to sleep.

DO NOT STAY HERE IF YOU VALUE YOUR PRIVACY!!!

8/10

Excellent

15 Jun 2026

Mariya

Good value airport hotel. Shuttle booking was smooth. Staff friendly and helpful. Breakfast included is handy.

Partner

10/10

Exceptional

14 Jun 2026

John

Good

8/10

Excellent

12 Jun 2026

Kathy

Within walking distance to many restaurants..the mall and the airport

Partner

10/10

Exceptional

12 Jun 2026

Carol

Close to the airport. Good food accessible there or nearby. Airport shuttle was super to have.

Family_with_children

6/10

Pleasant

12 Jun 2026

Catherine

Staff are helpful and promptly answered calls, however, body shower was not refilled, and washroom had a small stain on toilet seat.

8/10

Excellent

11 Jun 2026

Rakshanda

This Hotel needs to work on their breakfast menu, same breakfast get served every single day. However, cost wise it is really good and cheaper, all facilities get provided.

Self

8/10

Excellent

11 Jun 2026

Leonard

Nice hotel in a convenient area, staff are very helpful and friendly.

Partner

10/10

Exceptional

10 Jun 2026

Carlo

.

6/10

Pleasant

09 Jun 2026

Yomna

Decent hotel with helpful airport shuttle. Appreciated the staff trying to help and accommodate early check in (as in 3 pm!). Given the choice, I wouldn't go there again. I found 4 pm to be too late for a reasonable check-in time. Breakfast was underwhelming. Internet was spotty and unreliable as other reviewers commented before.

Self

8/10

Excellent

09 Jun 2026

Jenna

We stayed here for the airport shuttle but couldn’t get on because of their limited spots. It’s shared with another hotel, so if you are relying on the shuttle, book it as far in advance as you can.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Ibrahim

Nice location
Very good breakfast
Jas served breakfast daily and she was super excellent

Partner

10/10

Exceptional

08 Jun 2026

Cynthia

The staff at the front desk were very pleasant. The lady whom I had phoned in advance of our arrival said we could drop off our luggage early (we needed to return a rental car) and welcomed us with open arms and kindly led us to the locked storage area where we could store our luggage until we could return to check in. Our room was ready right when she said it would be. We'd brought a number of items with us, which we couldn't recycle while in the U.S., and asked the kind lady running the breakfast area if we could recycle them here. We were relieved that she was happy to do so. We were very pleased with the gentleman who helped us carry our luggage and place it on the storage shelves. Very personable staff.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Yurii

Good

2/10

Poor

07 Jun 2026

Brennan

The only outlet I had to plug my phone in to charge off of was in the bathroom. There was not dresser for me to unpack with.

Self

10/10

Exceptional

06 Jun 2026

Grace

I just had an overnight stay at this property & the convenience of the hotel offering a free shuttle service to & from the airport was super convenient. In addition, having a hot, but simple breakfast was also a plus for a quick stay! The front desk staff were also very helpful & friendly! Next time I’m in Vancouver & need a place to stay, I would not hesitate to come back & stay at Comfort Hotel again! 👍

Self

10/10

Exceptional

04 Jun 2026

Deepak

Decent clean hotel . Nothing fancy but serves the purpose

8/10

Excellent

04 Jun 2026

Miriam

I appreciated that they gave us a boxed breakfast because we had to leave before breakfast started

Friends

10/10

Exceptional

04 Jun 2026

Treva May

breakfast had eggs ,sausage, cereal, yogurt, etc (no waffles). Hotel was clean and close to eating places. About 5 minutes to tge airport

Friends

8/10

Excellent

04 Jun 2026

Ching Hsiang

Generally speaking, everything seemed good.

Sorry, I d

10/10

Exceptional

03 Jun 2026

Tong-Vien

Decent location, short walk from heart of Richmond. Nice breakfast. Would stay again!

Family_with_children

6/10

Pleasant

03 Jun 2026

Andrea

The shuttle was not reliable they knew that we were waiting from 11pm after a 12 hrs flight. We called 3 times the guy by the desk ( not helpful) said they will reach 11:30. They reached 12midnight. He was late because he went to put gas. Really? 3 senior ppl arrived from Texas ended up taking a cab to reach the hotel. When we spoke to the guy by the desk. He wasn't the least bit bothered. Not even a sorry. Very unprofessional and not friendly. Don't recommend

10/10

Exceptional

01 Jun 2026

Claire

The property looked run down from the outside but my room was clean, comfortable and quiet. I appreciated the free breakfast and the location close to YVR and the park. The only concern I had was the shuttle: I had reserved my spot the night before and the shuttle was a little late and the driver barely waited for passengers- he was on and off the property in less than a minute -so it would have been really easy to miss entirely if you weren’t on your toes.

Self

2/10

Poor

29 May 2026

Vickie

Made the reservation & tried to cancel 5 minutes later because I accidentally picked the wrong date & couldn’t cancel it.

Partner

10/10

Exceptional

28 May 2026

Yog

Great room, helpful staff, good location, great bed and washroom. Nice park to walk in the back

8/10

Excellent

28 May 2026

evelyn

Airport shuttle was quick. Room was clean. Very basic breakfast.

Friends

4/10

Poor

28 May 2026

Tammy

The hotel itself was very clean. The staff did not really care about our stay. There was no hair dryer in the room and after 1 hour I had to go and enquire again about getting one. The staff had to look in my room twice to make sure I wasn't lying to them. Finally I got one but was told he had to take it from another room of guests arriving later that evening and telling me they won't have one now. I felt like I wasn't as important as another guest and I shouldn't have it. He asked if I could call once I was done with it. So, instead of having it for the morning he made me feel I needed to get it back that night. I paid nearly $400 for that night and I felt very unhappy about my stay. A hair dryer is like $30... I think they should acquire more for future guests so this won't happen again.

Family

6/10

Pleasant

27 May 2026

Carly

It was okay, the staff were helpful. Loved the packed breakfast for my early airport flight

Self

6/10

Pleasant

25 May 2026

Larry

Room wasnt bad needs some updating, breakfast was far from good no selection and what there was - wasnt good quality

Partner

10/10

Exceptional

25 May 2026

CHRISTINE

All was good they changed the date when they didn't have to. Top shelf.

Family

10/10

Exceptional

25 May 2026

David

Breakfast options are not great so if this is why you are picking the hotel skip it. Otherwise experience was good

Self

8/10

Excellent

24 May 2026

Marilyn

Was a great place to stay. Staff were very helpful. A lot a young people staying there.

Partner

10/10

Exceptional

23 May 2026

Johanna

Muy buena limpieza en todas las areas. Excelente desayuno con variedad. Areas hermosas alrededor para caminar.

Partner

4/10

Poor

22 May 2026

Weilee

The hotel offers airport shuttle but the wait time was over an hour, front desk is not very helpful, keeps hang up on us! Toilet is leaking, the place feels like a basic motel. The room doesn’t even have a chair to sit, quite strange.

Partner

8/10

Excellent

22 May 2026

Fern

Micro was not working
Tub drained like molasses
Curtains covered the air and heat unit to the floor
So if closed you have no heat or air
So bundled up and put on the ledge
All was reported to the front desk and they were taking the concerns to management
Everyone was wonderful
Since only staying the one night we did not take the concerns to them before leaving
They were very receptive to the issues so I’m sure they will be taken care of
I would stay again

Friends

8/10

Excellent

21 May 2026

Tiffany

The only thing we had issues with was the TV. As far as I know, they did not have cable. We tried to link to our Netflix but the TV said no connection. We called down to the front desk for help but they only showed us how to get TV channels. :( Note that English for most places we entered in Vancouver was not the 1st language of most of the staff. It was either an asian or indian dialect. Overall, I would stay there again. the area was nice. It wasn't too busy so was not too stressful for this country girl. just around the corner from the hospital, not to far from the outlet mall where the dining options are pretty good, & about 20 min from the gardens & observatory.

Family

10/10

Exceptional

21 May 2026

Kathleen

Clean comfortable room, helpful staff, airport shuttle and free breakfast

10/10

Exceptional

20 May 2026

Grace

Breakfast breakfast breakfast mmmmmmmmmmm

Partner

10/10

Exceptional

20 May 2026

Lynn

It was great. Room lovely bed very comfortable. Coffee machine a welcome treat. Staff very helpful. Breakfast was good. Transfer to the hotel was ok but we thought the driver was driving to fast and looked like he was falling a sleep at times as his eyes were closed. We did not feel safe. 😟

Partner

10/10

Exceptional

19 May 2026

Patricia

Great location, friendly staff and clean room

Self

10/10

Exceptional

19 May 2026

Ron

Room was beautiful. The staff was friendly. They provided a nice \"to go\" breakfast for my early morning departure.

Self

10/10

Exceptional

18 May 2026

Karen

Loved the room and amenities. Breakfast was meh but its still a perk!

Family

10/10

Exceptional

14 May 2026

Joanne

Staff are friendly

8/10

Excellent

14 May 2026

Mark

Poor ventilation for our bathroom, and the bathroom door squeaks. Small living space

10/10

Exceptional

13 May 2026

Olga

Nice property, convenient location to Sheraton and Marriott conference space, beautiful park nearby.

10/10

Exceptional

13 May 2026

Karlee

No complaints, had a peaceful stay here while traveling for work (conference).

Business

8/10

Excellent

12 May 2026

Linda

The property was clean and provided everything we needed. The breakfast was just ok, as the egg thingies were definitely not real eggs. I tried them once and never again. They tasted like cardboard.

Partner