Charming Family Hotel

8/10

Excellent

02 Aug 2026

ANIBAL

There should be a small sign with the name 'Charming Family Hotel'. Furthermore, the annoying, continuous beeping noise from the alarm in the room must be eliminated.

8/10

Excellent

26 Jul 2026

Dave or Tecia

Was great for a quick overnight stay.

10/10

Exceptional

20 Jul 2026

Shuangyu

Very comfortable and feels cozy, small nice garden , convenient location. The host is very friendly and helpful! Thank you !

Partner

10/10

Exceptional

16 Jul 2026

Shuangyu

We have had a very pleasant and unforgettable stay at the house; the bed is very comfortable, and the washroom is big and very clean, the house has a wonderful outlook and the host is very friendly.

Partner

6/10

Pleasant

14 Jul 2026

Tara

The staff was helpful and responsive. The house was clean and in a good location next to a bus that takes you directly to a main train station to get to the city. Unfortunately, the rooms are not soundproof which it is listed under the room amenities. We were right above the front door and could hear people entering the code to come in and out past midnight. A guest seemed to be talking on the phone around 4am as well and we could hear it. Luckily, we were right by the main road and the sound of the cars driving past helped to drown out the noise. If you are a light sleeper, this might not be the location for you. The house lost power in the morning which left us with cold showers. I did appreciate the quick message from the host once they were informed of the power situation.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Glen

It was a quite clean small calm space with a nice walk along the blue berry patch. Saw no staff but everything was clean with new towels for next night

Self

10/10

Exceptional

09 Jul 2026

Corey

Great place.

Self

6/10

Pleasant

03 Jul 2026

Zainub

Clean room but way too expensive.

Title is misleading. It's a house not a hotel.

Self

4/10

Poor

28 Jun 2026

Kowin

In all fairness, no doubt there were flaws. First of all, two of us were given only 2 bath towels. Most other places would have provided 2 extra face and hand towels. The coffee machine was nonfunctional and we were supplied with just enough coffee powder for just 1 cup of coffee over a few days.  The AC worked for 2 nights and failed on the 3rd night without any explanations. I believe every guest should deserve to have a TV in the room. Another problem was that the walls in the building were not very sound proof. The guests from the next room must had closed their door pretty hard at 7:00 a.m. and woke me up. There were all kinds of junks and cleaning supplies stored inside the cover under the sink in the guest room. Overall the name that they gave to this place with the word “Hotel” included was very misleading. I don’t believe this place would come close enough to call itself a HOTEL.

Partner

10/10

Exceptional

26 Jun 2026

Miles

Comfortable, affordable, nice city and walk near blueberry fields

8/10

Excellent

20 Jun 2026

Alper

Ok

Self

10/10

Exceptional

01 Jun 2026

Drey

Good

Partner

8/10

Excellent

30 May 2026

Daniel

Ok

Partner

10/10

Exceptional

25 May 2026

jireh

Will come back

4/10

Poor

25 May 2026

Ruifang

这个房子价格合理和地点较好，但它在路边很嘈。房间很热而且一股难闻的味道，打开窗户纱窗是坏的，怕蚊子进来，风扇又是灰尘又是烂的但修理一下免强用了一晚，而且衣帽间堆满都是灰尘的杂物，没办法放行理箱。台面上也是灰尘，上面的水煲，杯子，盘子都是灰，一盒假花也是灰。公共卫生间的锁非常难开关，别人用时搞到声音很大，影响我的休息，曾经试过有人不懂锁门，等你开门他在里面如次很尷尬的场面。楼下公共客厅到处都是灰尘，沙发底和台底满是灰尘还有些垃圾，雪柜有异味和杂物和垃圾。户外台椅子都是灰和垃圾，长期间没有清洁。总的来说卫生条件甚差，设施陈旧，服务不到位，一直没有收到信息，直到来到门前等待打电话给房东才解决问题。

Family

6/10

Pleasant

24 May 2026

Abdul

The parking and room was fine to stay but couldn’t find the room’s air conditioner remote. I left message regarding the AC remote but no reply. Overall, it was fine if you are not bothered with share bathroom situation.

Partner

6/10

Pleasant

28 Apr 2026

Adam

Peaceful and clean

Self

2/10

Poor

27 Apr 2026

Amal

The bedsheet was clearly not changed before I used the bed, which is completely unacceptable. When I woke up in the morning, my dress was covered in white cat fur, making it obvious the bedding had already been used by someone else. This was unhygienic, careless, and extremely disappointing. I am genuinely unhappy with this experience.

Self

10/10

Exceptional

25 Apr 2026

Jake

Kind and accommodating staff, nice area and good room

10/10

Exceptional

24 Apr 2026

Magda

The property in Richmond was an excellent place to stay overnight. It had ample parking in front of the house, inside the compound. The front door and the bedroom had a code door lock for an easy check in.

All the bedrooms were upstairs with a shared bathroom in the hallway. The bathroom was very clean and the floor had radiant floor heating. The bedroom was spacious with a very comfortable bed. There was a coffee maker and electric kettle for tea making. The property was well taken care of and quiet at night.

I would highly recommend this place for its cleanliness, great location, and a great price.

6/10

Pleasant

14 Apr 2026

Maria

We didn’t have to use it

4/10

Poor

07 Mar 2026

Jaswinder

I request to chack in 2 hours early because i had a meeting mrng 6 Am and they didn’t charge extra nd allow me . But only think disappointed no water there , even to tap in kitchen , when i asked to manager she said use from washroom nd boild it , mean seriously why i drink from washroom if paying 134$ . Even room was street side , all night car horrows disturbed alot

Self

10/10

Exceptional

05 Feb 2026

Kester

Ye3

8/10

Excellent

27 Jan 2026

Sean

Clean, will return

Leisure Self

8/10

Excellent

29 Dec 2025

Adolfo

Yes very clean.

Business Friends

10/10

Exceptional

05 Dec 2025

William

Clean house, room, and bathroom. Owners were kind and courteous. Price was very fair. Would definitely stay again!

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Genisel

easy access and clean

Business Self

8/10

Excellent

04 Nov 2025

kerry

great location. easy self checkin

8/10

Excellent

27 Oct 2025

Tansy

It's a cute home renting rooms, room was clean & spacious.

10/10

Exceptional

11 Oct 2025

Norayda

Very basic in a very good way. If all you need is a clean, comfortable place to lay your head, no frills, at a decent price then this is the place. Very prompt with communication as she provides her direct number.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Tim

Taxi found the hotel, front door well marked! I arrived tired

Business Self

6/10

Pleasant

10 Oct 2025

YANN

Average condition (can hear other folks in rooms and cold) but price ok so overall value fine

Leisure Self

10/10

Exceptional

09 Oct 2025

Zi Long

Great

10/10

Exceptional

01 Oct 2025

Thomas

I enjoyed my stay. lovely facilities.
A more convenient coffee set up would be nice.

10/10

Exceptional

30 Sep 2025

Peter

Comfortable clean place to stay

4/10

Poor

20 Sep 2025

LYNN

I didn't like anything about this property. The only thing good is I didn't pay alot. The closest restaurant was a 20 minute walk away. There was only coffee, no tea, no creamers. There was no TV. The garbage bin had not been emptied. I would not recommend staying here unless you have a car and don't want to pay a lot of money for a room.Expedia should remove it from it's approved list.

10/10

Exceptional

17 Sep 2025

Rider

Lovely, quiet area to walk in. Parking area is tight for big vehicles. Very clean.

10/10

Exceptional

16 Sep 2025

Leihua

Staff

Leisure Family

6/10

Pleasant

08 Sep 2025

Anne

Nice, but minimal amenities

We couldn’t get any hot water out of the faucets on our 2-night stay. There was so no TV, which wasn’t an issue for me, but it was a big issue for my husband! It would’ve been nice to have a microwave and mini-fridge in the room too.

Partner

6/10

Pleasant

03 Sep 2025

Yassin

Very good customer service

10/10

Exceptional

22 Aug 2025

LILLIAN

Clean property and close to Richmond for great food!

Leisure Partner

10/10

Exceptional

20 Aug 2025

Donald

Good place to stay

The room was clean and nicely appointed, comfortable and roomy. Only interesting thing is we never saw anyone else there during our stay, not that it was anything bad.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2025

Palvi

Overnight our experience to stay in the hotel is good.

Leisure Family

8/10

Excellent

15 Aug 2025

Shiree

Easy to check in, very quiet house, clean room. Perfect for a quick overnighter!

Family

6/10

Pleasant

01 Aug 2025

Daryl

The \"Charming hotel\" is a very contractor grade home that is renting out each bedroom. Feels like a boarding house. No tv in the bedrooms. It was quite a long walk just to find a Grocery store or restaurant. On a busy street. There are a few parks nearby which is nice. The room was clean. I'm traveling on business and probably would just pay for a regular hotel room next time.

Business Self

10/10

Exceptional

30 Jul 2025

Richard

Lovely place

Business_and_leisure

2/10

Poor

24 Jul 2025

Charlotte

Guests in Room 2 won't stop talking at 1 am in the morning. Impossible to get a normal, restful night of sleep.

Self

2/10

Poor

24 Jul 2025

Charlotte

Guests staying in Room 2 won't stop talking loudly at 1 am in the morning. Impossible to get a restful night of sleep.

Self

10/10

Exceptional

21 Jul 2025

Melissa

Comfortable, easy to find, host helpful.

Leisure Family

4/10

Poor

20 Jul 2025

Justme

Unlike the description, there is practically no onsite parking. (1 spot for 4 rooms).

Self check in went about as poor as it could go. We came into a dirty common room with empty food packaging left around.

Our room was supposed to be locked, instead the door was open and it was snickering hot in there.

The room floor was dirty as well as walls and closet doors. Lots of damage to be spotted all around the room. The room is tiny and looks nothing like the pictures.

Our room shared a wall with the common bathroom, which made it very noisy because of both loud plumbing and guests.

I won't be back here.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Jason

This was an amazing experience despite my misinterpretation of what family meant!
Una was a gracious host with a charming little hotel, that is owned by her family.
Our room was the size of an apartment in Europe, with all necessary amenities for a wonderful stay.
We stayed 2 nights and picked blueberries and strawberries at the neighboring property for breakfast with our granola and yogurt.
Very enjoyable experience for me, my wife and our 8 year old daughter.

Leisure Family_with_children

8/10

Excellent

11 Jul 2025

Gary

It was a good place

10/10

Exceptional

09 Jul 2025

Farrukh

Great experience

We stayed one night with two bedrooms booked. We checked in late with no issues. The owner however told us to keep it down while coming in. No issues.

Friends_and_family Friends

4/10

Poor

07 Jul 2025

Rajni

The room and bathroom was dirty. There was hair all over the bathroom and the shower. The sides in the bedroom had dust and used co don and pink balloons with dust behind the dresser. It was disgusting. We didn’t see this until morning moved the dresser to charge the phone.

Leisure Family

8/10

Excellent

06 Jul 2025

Jeanine

Home was very quiet and in a really safe neighborhood across from a berry farm where you can pick your own berries. Beds were really comfortable and i couldnt hear my friend get in/out of bed at all. Drawbacks one towel for 4 nights, no washcloths, no room refrigerators, no tv, no utensils, old supplies from past guests left in bathroom. Easily remedied, wouldnt prevent me from going back again

Leisure Friends

4/10

Poor

30 Jun 2025

kevin

Older house, blinds have a decade of dust, owner friendly enough but sheets were stained(assumed they were clean…)

Leisure

8/10

Excellent

28 Jun 2025

Martin

Good clean accommodation. Well situated for the airport approx 20 minutes away. Bit awkward to find initially.

Partner

6/10

Pleasant

26 Jun 2025

Christine

They upcharge after you have booked if you have more than 2 people staying even though the room is advertised for 4 with no mention of having to pay more. We had our 2 children with us and had to pay $50 each after I had already booked and paid. Floors were not vacuumed, windows had mold on them. No a/c. Bathroom shower had not been cleaned prior to our stay.

Leisure Family

8/10

Excellent

20 Jun 2025

Malhar

Quiet and comfortable place to rest

My stay here was relaxing after a long flight from the east. Check in was easy and information was provided in the email. The host was friendly, understanding and accommodating in the sense that she allowed me early check in for a fee and let me check out a bit later. The room was clean with a small dining table( with a coffee maker and mugs) couch and a nice view from the window. It turns out, you have to be on the quieter side when staying here so other guests do not get disturbed. Like you cannot play music if you have portable speakers. The washroom was clean and shared but I never had issues when I used it. The shower facilities could be better as the shower door did not have a handle. Other improvements could be to have tissues or wet tissues in the room. This is more ideal for solo travellers who want to rest or work quietly I guess. The area was not bad as it was 14 minutes from the airport and 24 hours shoppers drug mart. Nearby I saw a lot of Asian and sushi restaurants. It is kind of out of the way of main areas so you have to go a bit further to catch sky train to get to downtown. Overall my experience was nice and the host made my stay comfortable more so with the check in check out requests.

Business

10/10

Exceptional

20 Jun 2025

Chelsea

Was my second time staying here and will keep in mind for the next time im in town. Loved it!

10/10

Exceptional

18 Jun 2025

Ovidiu

Good accommodation, good location, had to change room due to shower malfunction.

Partner

4/10

Poor

13 Jun 2025

Carolyn

Not impressed at all. Bed was way to hard, no place to plug your phone in at bedside and when I pulled night stand out to find outlet for phone you could tell it has not be cleaned for awhile. There was a power bar on stand across the room, plug my phone in there. Woke up @ 3:45 check my phone never charged at all. Had to plug phone in bathroom. It’s not hotel it’s a house and when I open door very strange smell.
There was a very strange smell when I opened front door went up to room same smell. Absolutely no human connection at all.

Leisure

8/10

Excellent

11 Jun 2025

Mark

Very good experience with room and was very quiet place clean and the manager on the phone was just great thankyou Una I would recommend it to anyone

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Miles

Close to the airport. Easy.

8/10

Excellent

04 Jun 2025

Stanley

Very nice place to stay.

Business Family

10/10

Exceptional

02 Jun 2025

David Charles

This was a beautiful family run hotel. It was immaculately clean. it has a fridge, microwave, tea coffee. the price is very affordable for Richmond. I highly recommend this Hotel.

Leisure Self

2/10

Poor

29 May 2025

Daniel

it is a really bad nplace to stay. No AC and opening the window to freshen the room leaves car and truck noise and pollution into your room. Cars and trucks are passing within 10 feet of your bed. It is very noisy

Partner

6/10

Pleasant

29 May 2025

Antoine

Humm, no ac, no fan, windows open and get hwy traffic. No thanks for seconds.

Business Self

8/10

Excellent

25 May 2025

Mohammad Ali

Near to the airport- Easy check-in and check-out

6/10

Pleasant

21 May 2025

Rudy

We were very disappointed with our stay. The shower in our room wasn’t working, and the owner knew about the issue before we arrived but failed to have it fixed. This meant we had to share a bathroom with other guests, even though we specifically booked a room with a private bathroom. It was inconvenient and not what we paid for.

Additionally, the room had a teapot and cups, but no tea provided and the only coffee available was very old — making these amenities pointless.

Given the amount of money we paid, having to share facilities and endure this level of discomfort was unacceptable. The experience did not match the expectations set by the listing.

Partner

8/10

Excellent

20 May 2025

Mohammad

It was alright.
Room didn’t have a good smell and shower wasn’t clean!

4/10

Poor

10 May 2025

Daniel

Never stay there again!

The check in is to late at 4 pm. I booked for 8 nights and they never changed the bedding or the towels. No kitchen, no tv, no place to have a BBQ. Very interesting why this place is in a hotel register one.

Partner

2/10

Poor

29 Apr 2025

Akhila

It is a home in residential area. Not a hotel

10/10

Exceptional

18 Apr 2025

Ashish

Nice, clean & quite place.

Leisure

4/10

Poor

12 Apr 2025

Richard

Four rooms upstair have to share a bathroom which is no good. There is not even a pantry with a sink or water tap in common area. I regret staying there.

Leisure Self

10/10

Exceptional

09 Apr 2025

Christine

Quiet and comfortable. Arrived after

6/10

Pleasant

06 Apr 2025

Emelita

It’s very old bed and mattress it makes eeek noise even in slight movement. It’s very uncomfortable. I wonder if the owner ever slept on it test the bed. No coffee machine for one cup of coffee. Jar for sugar is dirty and the bathroom is dirty. I don’t think I will stay here again

Business Self

10/10

Exceptional

29 Mar 2025

Silvia

The house was beautiful and super clean
The host had everything well explained and easy to acces

Business_and_leisure Partner

10/10

Exceptional

23 Jan 2025

berris

LY was such a gracious host allowed me to check in with a last minute at 2 am . Her house was very clean and had everything youbwould need to make you feel safe and d at home. Anytime im.in Vancouver i will stay here if shes not over booked

Business_and_leisure Self

10/10

Exceptional

19 Dec 2024

Kristi

Good spot

4/10

Poor

13 Dec 2024

Reysa

Bed. Hard mattress, squeak smell old the line can’t breathe sleep uncomfortable.and curtains hard to close. 😌

Leisure Friends

10/10

Exceptional

12 Dec 2024

Douglas

It worked out fine. We let ourselves in. Had a comfortable stay, and left ourselves. Never saw any staff or owners. We didn’t require any help. Everything went smoothly. We might have missed a tv being in the room a bit. But the wifi worked great for our internet devices. Decor reminded me of my home I grew up in.

Partner

10/10

Exceptional

10 Dec 2024

Wen

Family setting

Leisure Family

10/10

Exceptional

09 Dec 2024

Marianna

Lovely home stay

Lovely home in Richmond. Great for a weekend trip where you want to be close to airport for an early departure. I did not meet the host, but we communicated on text and through booking site - they were very responsive to questions and we had an easy check in and checkout with details for parking our rental car. Bed was firm and very comfortable. Would stay again! Thank you!

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Michel

top

very kindly and easy for check IN

Friends_and_family Friends

6/10

Pleasant

24 Nov 2024

Petros

Just make the location of the place visible enough. Put the address where clients can easily spot it,other wise everything is good

Partner

10/10

Exceptional

04 Nov 2024

Lin

Very good.

Leisure Family

10/10

Exceptional

25 Oct 2024

Sonya

I like interior decoration with Chinese style, so I could have various tastes of sense. Staff was very kind and explained about staying together.
One thing, I did not know about night time bus running intervals. I just missed bus and had to wait about one hour on Brighouse station. For winter visitors, need to explain night schedule.

Business Self

8/10

Excellent

07 Oct 2024

Sharon

Shower really needed cleaning. Extra towels needed for ladies. Towel rack was off the wall under sink. Cigarette butts in the garden.
Room was nice.

Leisure Family

2/10

Poor

24 Sep 2024

Rita

Pillows smelled, lady was unpleasant, not welcoming, unyielding, bathroom unclean, one hand towel for all to use & not changed daily, pictures of property not true, definitely not an AirBnB, no breakfast, coffee or tea. No TV. I'm not even sure the sheets were cleaned, bath rugs unclean w/ hair on them, and tub dirty. I heard a loud argument midday by host as I sat in the salon. I asked to wait til check-in in the salon on ground level. Wanted add'l 1/2 day $$ to sit there for 2 hrs.

Self

10/10

Exceptional

09 Sep 2024

Zhenxi

Pretty calm neighborhood. The host was very nice.

10/10

Exceptional

08 Sep 2024

Daniel

We had a lovely time, thank you!

Leisure Family

8/10

Excellent

03 Sep 2024

Dheeraj

The stay was amazing..... it's a private house and near to road but quiet and not that noisy.....the property was clean and the owner is a sweet and warm lady. Recommended stay if you want a decent stay for a budget. The property doesn't have a kitchen but there's microwave and refrigerator if you need to store or have a quick meal to go.

Friends_and_family Family

4/10

Poor

29 Aug 2024

Nola

Not what I expected. Had not looked at pic of house. I booked too quickly. Did not realize I was in house where someone was living. Would have booked B&B if I had not been in a hurry.

Partner

10/10

Exceptional

17 Aug 2024

Benjamin

An all around good experience. I'll definitely try to stay again when I return to Richmond.

Leisure Self

4/10

Poor

16 Aug 2024

Paul

A basic room in a house with an on suite

Leisure Self

8/10

Excellent

10 Aug 2024

Dinah

Nice and affordable. Owner made sure I can self check in late. She contacted me and gave instructions on how to get in the building.

Leisure Partner

10/10

Exceptional

25 Jul 2024

sulochana

The best place we stayed

Leisure Partner

10/10

Exceptional

07 Jul 2024

Sebastian

It’s a really good experience while I’m staying at the hotel. The owner is super nice and friendly. She was there at the hotel when we arrived l, and she showed us how to use the lock in person. I left my watch charger to the hotel, she contacted me right after she found out. But I came back to the US already, so I asked her to keep the charger for me, I’ll get it back next time I visit Vancouver. Overall it’s a very good experience, I recommend.

Leisure Partner

2/10

Poor

23 Jun 2024

Pukar

Not charming at all. The moment I opened the door , the owner was standing like a ghost and asked me why my 8 years daughter was not included in the reservation and made me to etransfer 50 dollars. The beds are so uncomfortable, I could not sleep for a minute . The place is really hot and no AC available .


The funny thing is, even when I made the etransfer , the lady stood near my room door saying , it’s still pending, making me feel that I was scamming her .

Seems like a business in mainland China . Stay away from her .

Family