Grand Park Hotel Vancouver Airport, Ascend Hotel C

Canada , Vancouver-BC
Richmond, 8368 Alexandra Road
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100 reviews shown

10/10

Exceptional

08 Jun 2026

Ziqiang

Airport shuttle really helped us. The room was clean and has everything we needed.

8/10

Excellent

08 Jun 2026

Melissa

Airport shuttle from the airport took almost an hour so we got a taxi instead. Going back to airport was fine. Room was nice. Bed was comfortable and shower was nice.

Family

8/10

Excellent

07 Jun 2026

Jim

Good

8/10

Excellent

07 Jun 2026

Brent

The stay was pricey.

Self

8/10

Excellent

07 Jun 2026

Alvin

I will definitely be back.

Partner

6/10

Pleasant

07 Jun 2026

James

The room was not serviced and used make up pads found behind the garbage can in washroom. Only decaf coffee in room.

Partner

10/10

Exceptional

06 Jun 2026

Raeanne

Staff were very helpful and courteous, room was wonderfully spacious and bed super comfortable. Bathroom was dated but spacious and everything worked fine, coffee pods were not good though but that is a minor detail. Great location as well as easy to grab sky train and short shuttle commute to YVR.

Self

8/10

Excellent

06 Jun 2026

Maureen Ann

Staff were very welcoming, polite and pleasant. Despite being an older hotel it was very clean and beds were very comfortable. The Airport shuttle was prompt, clean and the driver was courteous. We ate at the restaurant and enjoyed our meal and felt the service was excellent. Would stay there again.

Friends

10/10

Exceptional

04 Jun 2026

Carla

Great location with a mall and restaurants nearby. Shuttle for airport. Very comfortable bed and nice white linens.

Self

10/10

Exceptional

04 Jun 2026

Michael

Great staff

Self

6/10

Pleasant

04 Jun 2026

Verified traveler

The staff was very helpful and accommodating. Disappointed there was no free breakfast as is now offered by a lot of hotels especially for the price paid and you only get the room from 4 pm to 11 pm so check-in is late.

Friends_and_family Friends

2/10

Poor

03 Jun 2026

Daniel

The room wasn’t cleaned, the pillows smelled like feet, and I did not appreciate being charged 50$ by Expedia for a “full breakfast” vouvher that costed 20$ to buy at the hotel, to get cold eggs, rubber sausage and cold potatoes.

Self

10/10

Exceptional

01 Jun 2026

patricia

Shuttle to airport was a big plus.

Partner

10/10

Exceptional

01 Jun 2026

Wesley

Clean, and very nice room. Staff was helpful and accommodating.

Partner

8/10

Excellent

01 Jun 2026

Mark

Room was good, a little dated. The surrounding area around hotel needs to be cleaned up. Shuttle service from airport to hotel was good. Shuttle service from hotel to cruise terminal was interesting, driver could probably get a second job as a race car driver. I understand it was a third party shuttle service, not tied to the hotel.
Overall was a good stay for two nights.

Partner

10/10

Exceptional

31 May 2026

Lesley

I only used the hotel for 7 hours whilst waiting for a very late flight. Free Airport shuttle was a really helpful bonus.

Self

4/10

Poor

31 May 2026

Franklin

the shower drain was clogged immediately and water pooled and wouldn't drain for hours which was disgusting. there was obvious mold under the rim of the sink. In the morning there was two random pools of water was on floor near door with with no obvious explanation. The Kurig coffee maker spit thick grinds into the cup, suggesting it was very dirty since kurig coffee pods shouldn't do that.

Partner

8/10

Excellent

30 May 2026

Christine

The room was spacious and clean, nice comfy pillows on the bed.

10/10

Exceptional

29 May 2026

Calvin

Property was very nice. Bathrooms were exceptional , tub and shower!
My only feedback is they charge for parking. If you are renting a room ,parking should be included.

Self

10/10

Exceptional

29 May 2026

Steven

Clean and comfortable.

Partner

6/10

Pleasant

28 May 2026

Jessica

We waited an hour before a shuttle came to pick us up from the airport. Front desk kept pushing the time the shuttle would come — “4 minutes,” “oh, it’ll be another 15 minutes,” “no, it’ll be another 20 minutes” after calling three times asking where the shuttle was. The hotel did not apologized but accused us of missing the shuttle when we saw other hotels’ shuttles come by 3 times.

The room is mediocre; not for a long, relaxing stay. Basically a quick in and out situation. Almost zero amenities.

Family

6/10

Pleasant

26 May 2026

Michael

My girlfriend and I stayed here over the long weekend for the Richmond Night Market. The location was perfect very close to the Night Market and many restaurants, which made it really convenient for our trip.

However, the hotel itself seemed poorly managed. The desk had visible dust, the towels had dirty stains or possibly makeup stains, and some of the cleaning amenities were out during our one-day stay. These issues made it feel like the room had not been properly checked or cleaned before we arrived.

Overall, the location was great, but the cleanliness and management need significant improvement.

Partner

8/10

Excellent

25 May 2026

Melanie

We stayed here because we had an early flight out and could leave the car parked in their lot and shuttle to YVR. Upon leaving our shuttle had to pull aside due to running out of gas. They called us a cab and paid our way. When we arrived back at YVR we waited an hour for the shuttle to arrive ( were told they circle every 30 minutes but seemed the driver had many guests and tons of bags to load/offload ) when he finally arrived there were so many suitcases a young guy (travelling) assisted him in getting them all out of the van as we waited to load. It was chaos with no direction and he seemed to be very overworked and upset. Once we got seated, I quickly noticed the van was riding on E ( no fuel) AND the engine light was on.
Yes, the hotel was fine and the gals at check in were pleasant but based on the reason I chose this place ( shuttle and long term parking) I will never go back or recommend them again.

Friends_and_family Friends

8/10

Excellent

24 May 2026

Thien

Good.

10/10

Exceptional

23 May 2026

Terry

Loved the entire process. All aspectd of the hotel were great

Friends

6/10

Pleasant

23 May 2026

Shauna

Good value hotel close to airport and lots of shopping and restaurants
Nothing at hotel except coffee in lobby (free) and a breakfast that is $20 pp
Hotel shuttle available
Outdated but clean and staff were nice

Business

10/10

Exceptional

21 May 2026

Kevin

Staff was amazing

10/10

Exceptional

21 May 2026

Laura

The property is a wee bit dated which is reflected in the price but is clean and comfortable and has everything you need. The beds are super comfy and we had excellent 3- night stay. Free airport shuttle.

Partner

10/10

Exceptional

21 May 2026

Kimberly

We had a very short overnight stay for a connecting flight. Grateful for a comfortable bed, a window that opened for some fresh air, a walk-in shower, and a complimentary airport shuttle (stops at midnight) back and forth. The hotel was about 10 minutes or less from the airport departure door.

Friends

6/10

Pleasant

20 May 2026

Sunshine

I liked that there was a coffee machine/tea in the lobby. It's close to so many good restaurants. They also have a snack room for purchase. Pleasant staff but we were asked if we wanted housekeeping to clean during our 2-night stay. We said yes, but they didn't come and clean.

6/10

Pleasant

20 May 2026

Matthew

Friends

4/10

Poor

18 May 2026

Kymmarie

Airport Shuttle had limited hours not mentioned before booking. Useless
TV did not work most of the time we were there.
Had to ask (repeatedly) for paper towels to clean up the coffee area in the lobby. A mess that was there prior to us
Staff seemed indifferent.

Partner

2/10

Poor

16 May 2026

Kim

Rude and dirty

10/10

Exceptional

15 May 2026

Christopher

Nice clean room and great staff. They worked with me around my flight schedules during my layover and made my stop comfortable.

Nice location with lots of good food within walking distance

Self

10/10

Exceptional

15 May 2026

Ronald

Shuttle was easy to find. If you love Asian cuisine you have your choice of some of the best. Staff was extremely accommodating!

Partner

8/10

Excellent

14 May 2026

Wing

The lobby is huge; the room is big and comfortable, but the toilet seat cover does not secure tightly. The staff is not self-initiated to help. When we checked-in, we were told if we would like to reserve a shuttle service from the hotel to the airport, we need to do it a day before we checkout. In the morning of the day before check-out date, we came to the front desk to make a reservation of the shuttle service. The lady told us to book it in the evening. I asked her why that is necessary, since that is one day before the shuttle service is required and why we have to come back to book it at the evening, she could not give us an answer.

We have to wait until her manger showed up and she helped us to make the reservation.

Their staff need more proper training on customer services.

Partner

10/10

Exceptional

12 May 2026

ANNETTE

The entire hotel feels old but was well kept and maintained. I was staying after a cruise and needed a deep clean, the water was very clean and felt refreshing. The showers are a bit slow and weak but I'm assuming that's to conserve water? Staff was very helpful during the check-in and check-out process. I would definitely come back here in the future.

Family

8/10

Excellent

11 May 2026

Glenn

great location near skytrain transit to access downtown quickly.

Self

10/10

Exceptional

11 May 2026

Brandy

This hotel was clean and comfortable. We got off of our cruise ship at 7am and they were able to get us a room by 130pm. We were able to store our luggage in a locked room in the meantime. The woman working the front desk was super helpful and friendly.

Partner

6/10

Pleasant

10 May 2026

Lyndsey Antoinette

10/10

Exceptional

08 May 2026

Paul

Yes

6/10

Pleasant

07 May 2026

Linda

I booked this hotel for the airport shuttle.
The location of this hotel is great and very convenient. The hotel is a bit outdated, the air conditioning system is noisy.

Friends

6/10

Pleasant

07 May 2026

Dan

Convenient location 15 minutes or less from the airport, in a quiet area. Lots of restaurants around for lunch and dinner but not much for breakfast. The hotel breakfast is not great. Property not well kept: dirty carpet, dirty elevators, guest garbage in the hallway for hours, that kind of thing. Good place for a night or two if you want to be near the airport.

Business

10/10

Exceptional

06 May 2026

Lena

Used airport shuttle

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Krishnamurti

airport shuttle was crowded, dropped me off in the wrong area. Took 30 minutes, it is nice if you want to take a long time to get to the airport.

Self

8/10

Excellent

06 May 2026

Linda

Shuttle took longer than half hour. Waited almost an hour

Self

10/10

Exceptional

04 May 2026

Jeffery

Room was clean and staff were friendly. Lots of parking, although not included in cost of stay.

Partner

10/10

Exceptional

03 May 2026

Xun

Excellent location, lots of parking space, clean room.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Jami

Understaffed and not very friendly. The rooms had an odor and the bath towels seemed to not be washed properly. There was no coffee available in the morning at 6:30. Definitely a problem. Will not be staying there again.

Friends

8/10

Excellent

03 May 2026

Justin

Shuttle was great. Scheduked times and on time

8/10

Excellent

01 May 2026

Connie

Clean, comfortable. Helpful staff. Closet to the airport. Would stay again. Good location

Partner

8/10

Excellent

01 May 2026

Susan

Our stay was very good, just had a toilet issue (and sort of) a shower issue. Upon our ceck in we encountered a toilet issue where it did not flush appropriately. We let the front desk know right away and they addressed it while we were out for dinner. Fast forward to the next morning and we encountered the same issue again. They were very kind when we let them know. As for the shower, it took FOREVER for it to get warm. All in all, a good stay for the price.

Friends_and_family Family

10/10

Exceptional

01 May 2026

the shuttle driver couldn't arrive on time the hotelstaff booked us a taxi, location is also concenient forfoods

Family

8/10

Excellent

30 Apr 2026

timur

Showers seems like needs upgrade. Water barely comes. Hot and cold very hard to keep it in the middle. It’s either hot or cold. Other than that all good

Self

10/10

Exceptional

30 Apr 2026

Elaine

Convenient location, airport shuttle was great, lots of restaurant nearby. Really amazing and welcoming staff.

Self

8/10

Excellent

30 Apr 2026

Dawn

Parking was easy and the airport shuttle was great.

Family

10/10

Exceptional

29 Apr 2026

van

More easy to find restaurants nearby!

Family

6/10

Pleasant

29 Apr 2026

isabella

There is a hidden cost when you check-out. When I booked on Expedia, this property says parking available. I checked the photo of the parking stalls: lot of lots and it locates in Richmond BC. However, when I check-in and was charged by $27/2 nights. slow season and still lot of empty stalls. It will be better to claim that parking is exclusive and will charge $13/per night;
Moreover, there is nothing of the personal items at the restroom except the Body lotion and hand wash which were mounted on the wall. I have to frequently to get Q-tips, teeth paste/tooth brush, until I cannot find my hair comb in my car and I ask the front desk. They are helpful. No any bottle water, no slippers, of course no Pajama. all the room offer is kept at the basic minimum.

Partner

8/10

Excellent

28 Apr 2026

Matthew

Everything was absolutely great. Super clean, but the food was... definitely microwaved. Other than the food, everything else was an easy 5 stars!

Partner

10/10

Exceptional

28 Apr 2026

Laura

We took the shuttle from & to the airport. The staff were very friendly & accommodating. Our room was clean. We did hear a few airplanes but it wasn’t all night long. We would stay again.

Family

6/10

Pleasant

26 Apr 2026

Wyatt

Decent place.

Self

10/10

Exceptional

26 Apr 2026

Peng

Staffs are friently, has airport shuttle

Family

4/10

Poor

26 Apr 2026

Jim

Room was dirty, no phone for front desk, stained curtains, small beds, dust collection everywhere, airport shuttle could not be found, take a taxi $25 not compensated, would not drop off at south terminal had to take uber. Just was not a good first time visitor experience.

Partner

8/10

Excellent

26 Apr 2026

bonnie

Great way to stay prior to traveling. Can leave car for $10 per night and catch free airport shuttle

Self

10/10

Exceptional

25 Apr 2026

Peter

Excellent Service.

10/10

Exceptional

25 Apr 2026

Lee Ann

After a long international flight this was a wonderful place for a rest. Free airport shuttle and friendly staff.

Friends

10/10

Exceptional

24 Apr 2026

Ryan

Good Central Location, Rooms are very nice and the bathub was spacious as well. 10/10 would stay again

Partner

10/10

Exceptional

24 Apr 2026

Kevin

No complaints. Very good. I would stay there again.

Self

10/10

Exceptional

23 Apr 2026

Jianyi

convenient for delicious foods

6/10

Pleasant

22 Apr 2026

Chris

They don't clean under the beds. No soap in the bathroom. Hotel quite presentable but overpriced. Don't rely on their airport shuttle service, let us down both ends. First time the driver no showed for the first 4am run (for an 8am flight) and they had to get us an uber. Second time they gave us conflicting and ultimately incorrect pick-up information, so we booked an uber.
3 stars, not great not terrible.

Family_with_children

6/10

Pleasant

20 Apr 2026

Timothy

Noone was able to refill shampoo and soap dispensers in shower

Partner

10/10

Exceptional

19 Apr 2026

Hui

Street is full of restaurants

Partner

6/10

Pleasant

19 Apr 2026

Maria

Good comfortable bed. Coffee maker didn’t work, only one elevator running at check out. Not enough tech plugs

Family

8/10

Excellent

17 Apr 2026

Kerry

Good airport hotel on a budget. Airport shuttle was free and seamless, and the room and lobby had free coffee. Staff were professional, but some of them (especially the shuttle drivers) were super gruff and cold. Rooms definitely could have been cleaner, especially the bathrooms. The tiles had dirty grout, there were hairs on the ceiling (like, how??), and it had a weird smell. The bed was clean and comfy though, and the room was spacious with a fantastic mountain view. I'd stay here again, but only if the price was right.

Self

10/10

Exceptional

17 Apr 2026

Sarandeep

Hotel was very good specially the staff is very helping and I would like to mention about Sharan who was on the front desk and help us so nicely for checking in .

Family_with_children

10/10

Exceptional

16 Apr 2026

Serogine

The room was clean and staff very friendly.

10/10

Exceptional

16 Apr 2026

Nawel

Clean, conveniently located, easy parking, great price for the quality of the hotel.

Self

10/10

Exceptional

15 Apr 2026

Elaine

Clean room, comfortable stay, within walking distance to lots of food options, and courtesy shuttle to and from YVR was a nice perk!

Self

10/10

Exceptional

15 Apr 2026

Jeremy

Very friendly and convenient!

Partner

2/10

Poor

15 Apr 2026

Megan

The girls at the front desk were new and told us the wrong instructions to get the shuttle from the airport, resulting in an over an hour wait outside. Once we arrived, there was no apology and a slow check-in line. We were also disappointed with the cost, and the hotel requires upgrades. There was also no shuttle to our morning flight, and the girls again forgot our voucher.

4/10

Poor

11 Apr 2026

Marie

Was told to call for aiport shuttle when we got to the airport. Called over and over again and let it ring for up to six minutes each time and no one answered. Finally a guy answered and we got the shuttle. When we checked in, he asked if we needed the morning shuttle, we said yes and he confirmed that we should be in the lobby for 4:30. In the morning a different guy said there was no record of us needing a shuttle and he had to call us a cab. Bed had a yellowing blanket just wrapped with an outer sheet (blanket was originally white), shower had orange scum, and there was someone else's clothing sticker sticking off of the closet. The shower was the worst we have ever experienced - even worse than camping. Zero pressure - it was more of a mister. Also, bathroom sink had no hot or warm water and also very little pressure, but much better than the shower. Didn't try the huge tub, so not sure there. Other than that, the room was huge and has a lot of potential. Tons of storage, big TV, comfortable pillows and bed. Looks visually like a nice place and in a very convenient location, but needs a lot more care and attention paid to guest experience. After a 9 hour flight, a decent shower would have been nice, but will never stay again based on the horrible shower alone. Couldn't even get the shampoo out.

Partner

8/10

Excellent

10 Apr 2026

Kieu Anh

Parking charge money???

8/10

Excellent

10 Apr 2026

Jason

Was fine for the price

Partner

6/10

Pleasant

09 Apr 2026

Wei

No drink water provide

Family_with_children

8/10

Excellent

08 Apr 2026

Ning

Clean space and extreme convenient for Asian food

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

sue

This area has dozens and dozens of asian restaurants (Korean hotpot, Japanese sushi, etc!!) within walking distance or within 5 minute drive. Friendly staff and only 10 min drive or shuttle to airport. If you need the airport shuttle- book it when you are checking in!

4/10

Poor

07 Apr 2026

susie

The check-in hours is little late. Rooms not clean up during my three night stay .

Self

6/10

Pleasant

05 Apr 2026

harold

stayed two nights, before and after a fkught. one night was much better than the other.

Leisure Partner

10/10

Exceptional

05 Apr 2026

Catherine

Front desk person was great. Really like her. Airport shuttle was on time and got us there. Will definitely stay again

Partner

10/10

Exceptional

05 Apr 2026

Adam

Clean room, convenient location, lot's of Asian restaurants and a mall close by. Staff were friendly for the most part, and extra amenities. The train station is a bit of a walk however. Also, avoid the continental breakfast that they charge $20 for.

Self

4/10

Poor

04 Apr 2026

FRANK

Of all the places we stayed during our trip to Vancouver, this Grand Park hotel was by far the worst. The front desk staff greeted guests with a completely lifeless demeanor. Furthermore, the window in our room was broken and wouldn't close; as a result, the entire room felt as though it were situated right on an airport runway, suffering from severe noise pollution. Since we have to head to the airport early tomorrow morning, the noise made it absolutely impossible for us to get any rest; we were forced to get up in the middle of the night to request a room change. We would never stay at a hotel like this again.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Yvonne

Shuttle service was such a load off our minds. Bed was SO comfortable. Bath products are very decent. Microwave, mini fridge, etc. This is a gem at the price point.

Partner

10/10

Exceptional

02 Apr 2026

Cho Sum

It is a little dated, other than that everything is excellent.

Partner

8/10

Excellent

01 Apr 2026

Laura

It was a very well priced place and cleaners could be

10/10

Exceptional

01 Apr 2026

Rudolf Ralph

Shuttle very convenient and easy to use

10/10

Exceptional

30 Mar 2026

Marinel

Clean room and very friendly staff! Airport shuttle is very convenient too and on time.

Family

8/10

Excellent

30 Mar 2026

ashley

Airport shuttle was a nightmare, but staff was friendly and helpful. Big room and tub was a bonus

Partner

10/10

Exceptional

29 Mar 2026

Sandra

Friendly staff, nice and clean room

Self

2/10

Poor

28 Mar 2026

Anita

Was there with my son and family. We specifically booked a hotel to park a vehicle for a week. After waiting for almost an hour the shuttle never came. When calling the hotel to ask each of us was on hold for at least 15 minutes. My son ended up taking a cab to the hotel to pick up his vehicle and get the rest of the family from the airport.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Joseph

The room is clean, quiet environments, the staff are excellent.

Self