Sandman Signature Hotel & Resort Vancouver Airport

Canada , Vancouver-BC
RICHMOND, 10251 St Edwards Drive
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100 reviews shown

6/10

Pleasant

09 Jun 2026

Mario

The building needs renovations. Overall was okay.

Self

10/10

Exceptional

09 Jun 2026

Sara

Really nice hotel! Chops Steakhouse is in the hotel and it's fantastic!

8/10

Excellent

08 Jun 2026

Richard

Okay stay

10/10

Exceptional

08 Jun 2026

Tracie

Great room. The staff were so friendly and helpful.
The only thing that would have been better is to have had pillows that weren’t so big. A choice of a thinner pillow would be great. 😊

8/10

Excellent

08 Jun 2026

Christina

Stayed for almost a week and my companion had complaints, but the staff was very accommodating and made sure we were satisfied while staying. Close to the airport, But unless you have the window open the noise shouldn't be too bad. I'd stay here for another visit into vancouver!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Fiona

Loved the clean room and linens, good mattress and pillows, and the deck with chairs and table for fresh air. The AC was perfect. Housekeeping was exceptional. Plant Ops quick to help with my safe box issues. Great meal and service at the hotel bar and also at the coffee bar in the morning.

8/10

Excellent

08 Jun 2026

Christine

Overall, the hotel was fine. There was no luggage rack in room so suitcase had to be on the floor which was a bummer. The front desk lady was awesome, so friendly and welcoming. The shuttle bus was really helpful with getting to the airport.

Partner

8/10

Excellent

07 Jun 2026

JOYCE

Make sure when you get on the hotel shuttle as to which Sandman hotel you want to go to.

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Dave

Generally a nice property. Rooms are a little dated but otherwise clean. We stay here every time we're in the area, and so continue to do so.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Roy

Property was in good order. Their happy hour special pricing was a benefit.

Family

10/10

Exceptional

07 Jun 2026

Alejandro

Highly recommended!
The hotel is beautiful, very clean, and well maintained. The location is perfect, with easy access to everything we wanted to see and do.

Partner

6/10

Pleasant

06 Jun 2026

Lizabetha

The pictures on the site are deceiving. Looks like a nice hotel but it stunk and was very hot in the hallways. They cranked the heat on blast. The room felt like it was falling apart… don’t think I’d come back here.

Family_with_children

10/10

Exceptional

06 Jun 2026

Korol

I loved that it was clean. Beds were comfortable. View was. Breathtaking. The property was well kept. Staff was great! Overall it was a fantastic home away from home.

Family_with_children

6/10

Pleasant

05 Jun 2026

David

The room was spacious and the furniture was good. The kitchenette was stocked with basic utensils, kettle, toaster and microwave . The stopper for the kitchen sink didn't fit so you couldn't keep water in it to wash dishes. When we checked in one of the drinking glasses had a big blob of bright red lipstick on it so it obviously wasn't washed. There was a big sticky stain on the headboard. The shower curtains were ripped and several of the rings for hanging it were broken. There had been a patch to the wallpaper in the bathroom but it it now hanging off. The pop-up stopper in the bathroom sink didn't work so it kept all the water in the sink which was a problem when brushing your teeth. The hot tub wasn't working. There was a notice on the hot tub timer stating it was temporarily out of order. The notice looked like it had been there for a long time. The floors have several ramps to get to and from your room which can be challenging if you have any difficulty walking. There was a broken floor tile in the lobby which was a tripping habit. These are things I would expect if it was a $100.00 a night roadside motel but not a $400.00 a night \"resort\". My suggestion is to look elsewhere if you want a clean and well maintained room.

Partner

2/10

Poor

05 Jun 2026

Sanketh

This property is old and rooms are outdated. Location is great and restaurant is good for dinner but not for breakfast. We were directed to go to Dennys next door for breakfast.

Family_with_children

10/10

Exceptional

05 Jun 2026

Prabin

Great place and used shuttle to airport and they were timely

Family

10/10

Exceptional

04 Jun 2026

Robert

Good staff !!
Restaurant wasn’t up to par

Self

10/10

Exceptional

04 Jun 2026

Carley

The outdoor pool was well maintained and the kids had fun retrieving their sinking toys. Inside the hot tub jets were not working but the hot tub was a good temperature. The bed was comfortable and overall it was a great stay!

Family_with_children

6/10

Pleasant

04 Jun 2026

Renee

Great location for us but our initial room was not clean. We requested a new room and the staff were very helpful and assigned a new room right away! It was better, a bit worn but clean.

Family_with_children

10/10

Exceptional

04 Jun 2026

Avinash

Liked the courtesy of the reception. Also liked the store at the hotel with all the essentials and open until 10 pm.

Family_with_children

10/10

Exceptional

03 Jun 2026

Ravi Prakash

Use Bridgeport Station for Canada Line
And Airport shuttles to have access to SKYLYNX to Whistler and Air harbour YVR to Victoria

Be prepared to Uber eats if you're vegetarian

Family_with_children

4/10

Poor

03 Jun 2026

Kelly

We arrived late in the evening after a long day of travels and just hoping to rest before our flight the next day. When we entered our room there was a bit of an interesting smell but with it being late and us being so tired we didn’t ask for a new room and believed it would be ok and go away. However upon waking up and staring to pack my luggage I realised there was a dirty plate left in the recycling from a previous guest and it was creating the smell. It made us upset and felt like the room wasn’t cleaned very well. When brought up to the staff at check out they were not very sympathetic of the situation and we left dissatisfied and grossed out.

Friends

10/10

Exceptional

03 Jun 2026

Brittany

It's quite the trek to Denny's, but it was labeled. Everyone was friendly and helpful

Self

10/10

Exceptional

03 Jun 2026

Floyd

Very clean and kind housecleaning staff, make sure your name(s) match booking account at check in. I share an account with my husband and the account was under his name but I checked in and I was traveling with other family. The front desk staff told me my reservation was canceled at check in because my husband wasn’t with me. As a “one time courtesy” they let me stay there under our original reservation. Otherwise our stay was great.

Family_with_children

8/10

Excellent

03 Jun 2026

Mike

Overall good hotel and good location. Limited food options (Dennys on site and a Chop house bar). Good shuttle for airport, parking on site and clean rooms. A little pricey, but that seems to be the normal around the Vancouver airport

Business

8/10

Excellent

03 Jun 2026

Harold

We hav difficulties with the shower, it was hard to turn the faucet. The number of towels was too low for 4 persons in the same room. You don't hav a continental breakfast included with the room cost. We hav delay also to get to the airport because ur shuttle was full and was not able to bring 4 of us, the bags was already inside. At least you paid for the cab to bring us at the airport, but we had more suitcases to move ourselfes. For our next trip, we will go in an other hotel for sure.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Md Muasir

This is the ghost of a 4 star hotel. The sign of negligence and aging is everywhere. But I highly appreciate the staff for their friendliness and welcoming attitude. They are doing their best. But the owner/management should think about renovating the property. People are paying good money.

Family_with_children

6/10

Pleasant

02 Jun 2026

Ian

The room was nice but there was a VERY noisy large water pipe running down the wall in room 243 that ruined our sleep. Also, the airplane noise was excessive. The hotel is in the glide path so noise abatement should be used.

Partner

10/10

Exceptional

01 Jun 2026

Thi Thi Anh

fun for kids

Family_with_children

10/10

Exceptional

01 Jun 2026

Erin

Very nice hotel. Love having Starbucks on site!!

Friends

6/10

Pleasant

01 Jun 2026

Chaney

The staff was friendly, the rooms were clean but the hallway wasn’t. They should vacuum the hallways more. The room was so loud from the old AC units, I could not sleep. The facility is way older than the pictures show. Only book if you want a central location to Richmond.

Family

6/10

Pleasant

31 May 2026

Karntisa

Room us clean but They have no coffee pot and Hair dryer in the room not sure if they forgot or not also The wardrobe had hinged glass doors that tipped over as soon as they were opened, which was quite dangerous, especially since I was staying with a child. Luckily, I was the one who opened it first.

Family_with_children

10/10

Exceptional

31 May 2026

Tracey

Great if you're staying near the airport. It's a small trek to the centre of Vancouver, but if you can utilise the free shuttle to get to the airport you'll save some time on the commute.
Beds were comfy, and the room clean, with good bathroom amenities.

Friends

10/10

Exceptional

30 May 2026

Sharon

Everything was clean and most importantly close to the airport for shuttle.

Friends

10/10

Exceptional

30 May 2026

Brian

Shuttle to the airport was on time at 4:00 AM. The steakhouse was outstanding for dinner, and the beds were comfortable. Perfect for those needing to fly out - 10-15 minutes tops to airport

Partner

10/10

Exceptional

30 May 2026

Zachary

Incredible stay. Clean, nice staff, great hotel restaurant below. The only small issue was the fact that we were about 1/2 mile/1km from the nearest public transit spot. Uber and Lyft are pretty cheap in Canada so that was fine. 10/10 will stay again.

Partner

10/10

Exceptional

29 May 2026

Sandy

The indoor pool with a slide was great for families traveling with kids.

Family_with_children

10/10

Exceptional

29 May 2026

LEANNE

Clean and convenient

Family

8/10

Excellent

29 May 2026

Hal

Fairly spacious clean rooms. Good location.

6/10

Pleasant

28 May 2026

Matthew

Rooms were clean, but poorly maintained. First room I was given the a/c was broken. They kindly moved me to an upgraded room when the a/c wasn't fixable, but the new room had a slow draining sink, incorrectly installed shower curtain liner that fell off during my shower, and clocks in both rooms were still an hour behind.

Self

10/10

Exceptional

28 May 2026

Elizabeth

Staff was great- needed alittle updating

Partner

10/10

Exceptional

28 May 2026

Bovan

Clean and friendly staffs.

Family_with_children

6/10

Pleasant

27 May 2026

Dilpreet

Needs to clean rooms properly

Family_with_children

10/10

Exceptional

27 May 2026

Daneille

Great Place to stay, friendly, clean and quiet.

Family_with_children

4/10

Poor

26 May 2026

Rachel

We arrived at the hotel. We were given a room in the Columbia Tower (as booked). We got into the room. Carpet had multiple burn looking type stains in the carpet. Bathroom didn't appear to have a working fan in it so the ceiling had molding water spots throughout. And large crumbs were found throughout the room - near the bed and the lounge chair. Room was all around in disrepair. Also found floating bandaids and large skin pieces in the hot tub. We didn't bother asking for another room as we were only there for one night post Cruise and flying out early the next morning. Staff at the front desk were nice though. Denny's was nice and convenient to have attached.

Family_with_children

10/10

Exceptional

26 May 2026

Trevor

Hhhhhh

10/10

Exceptional

26 May 2026

Paul

Good location , shuttle service was helpful

Friends_and_family Family

10/10

Exceptional

25 May 2026

James

Good and clean

Partner

10/10

Exceptional

25 May 2026

Daesha

We booked this hotel the night before we flew out and again the night we flew back to YVR. We used the shuttle both ways and found it to be convenient and on time both ways. We traveled with friends who left their vehicle in the parking lot for the duration of our holiday and they charge a reasonable 7.00 plus tax a night. The hotel is clean and happy hour at the Chop House is always fun, very good Sangria. We were upgraded to a Penthouse suite upon our return which was a very nice surprise,we were not expecting that. Overall we have no complaints about this hotel and usually stay here when we fly out of YVR.

Family

10/10

Exceptional

25 May 2026

cliff

Staff were very efficient

Partner

10/10

Exceptional

25 May 2026

Michelle

Option for early check-in (for a fee) was nice when I needed to rest after a week-long cruise to Alaska. The breakfast restaurant directly next door was also a very convenient & open 24/7. The free shuttle to/from the airport is great & runs every 30 minutes.

Self

10/10

Exceptional

25 May 2026

Frank

The staff at the front desk, staff we met in the hallway as well as the airport shuttle driver we excellent, helpful and pleasant.

Partner

10/10

Exceptional

25 May 2026

bernandita

excellent staff!

Family_with_children

4/10

Poor

25 May 2026

Chong Tai

Facility is too old, shower head is not working so well, bathtub too old, sheets probably not recently washed. Chair is absolutely disgusting, surface peeled off. Starbucks staff is lazy. Walked away for minutes.

Family_with_children

10/10

Exceptional

24 May 2026

Cheryl

Location was great. Rooms were nice and clean and a good size. Staff was very friendly. The restaurants were connected to the hotel. A little pricey on the food but was Very good. Our rooms were updated.

Partner

8/10

Excellent

24 May 2026

Blake

The staff were quite good. The hotel shows signs of aging and/or medium maintenance.

Friends_and_family Family

8/10

Excellent

23 May 2026

Dan

Clean and fine for a one night stay. A bit out of date and a few strange noises in the night.

Self

10/10

Exceptional

22 May 2026

TRACY

Hotel was great, convenient location, comfy beds!

Friends

8/10

Excellent

22 May 2026

Angela

Great location from the airport

Partner

10/10

Exceptional

21 May 2026

Russell E

Great shuttle service, 15minutes checkout to departure gate. Busy hotel but all staff made serice time available with smiles.
Great restaurant, CHOP, on property.
Only concern, a bit distant from other restaurants and services.

Partner

10/10

Exceptional

21 May 2026

GARRICK

A modern and well maintained hotel with friendly and helpful staff. It was excellent for transfers to and from Vancouver International Airport. The shuttle bus ran regularly and on time.

Family

10/10

Exceptional

21 May 2026

Jelisa

Staff so kind and helpful.

Family_with_children

10/10

Exceptional

21 May 2026

Stacy

Very clean hotel, friendly staff, close to airport and restaurants.

Partner

8/10

Excellent

21 May 2026

Donna

This was a last minute booking but the room was great. Had everything we needed for our overnight stay.

Partner

10/10

Exceptional

21 May 2026

jack

Nice place to stay comfy bed great shuttle to the airport

Self

8/10

Excellent

21 May 2026

TRACY

room was clean , bed was comfy, staff were great

Friends

2/10

Poor

21 May 2026

Rajvi

Very basic property with very high rates. The pack and play that was given to us was of very poor quality. Requesting the property to at least replace the so called pack and play that they provide for the babies.

Family_with_children

10/10

Exceptional

20 May 2026

Sandra

Liked the room except for the loud fan that we couldn't turn off. Shower was great! Quiet room until rush hour... Great for a good night sleep.

Friends

10/10

Exceptional

20 May 2026

Mike

Great Staff

Partner

8/10

Excellent

20 May 2026

simon

Nice and clean. But the room carpet has some rusted not repaired. So far not bad.

10/10

Exceptional

18 May 2026

Brandon

Big clean rooms

Self

4/10

Poor

18 May 2026

Marco

The hotel is very dated, when you enter the main entrance, you think it's a nice hotel, but the rest is like a labyrinth, hard to find your room, old dated carpets and decor, very dark and uninviting. The room was just as bad as the hotel itself. I wanted to change rooms, but the front desk, wasn't having it. The only good thing about this hotel is the amenities, a Denny's, Chop and a gym, and also the approximaty to the airport.

Partner

10/10

Exceptional

17 May 2026

Mike

Staff

Partner

10/10

Exceptional

17 May 2026

Nancy

Did not use

Self

10/10

Exceptional

16 May 2026

James D

Great hotel with excellent amenities.

Self

4/10

Poor

16 May 2026

Rylee

Water was leaking out from behind the kitchen sink, all over the counter and on all of our stuff. (We didn’t notice this until 6am the next morning. Heat was also not working in the bed area, we had a baby with us and he was cold so we had to move him into the kitchen area to sleep. Hotel manager only offered us a lunch as compensation. Constant noise from the room above like someone was jumping around at all hours. Manager said he couldn’t refund us due to the fact that we paid on a 3rd party website. Probably won’t be coming back. For the price we paid, we could’ve went to a way better hotel.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Erica

Family

8/10

Excellent

16 May 2026

Girlie

Our stay was been very good.Staffs were very accommodating and friendly.We did not use any of the facilities except the free shuttle.Bar was nice and affordable.
Room was clean except the pillow cases have some smells like used and seems did not change from guest before we checked in.
Over all I can rate 9 out of ten! We still can recommend the property.

Family_with_children

8/10

Excellent

16 May 2026

Wayne

Mine was a strange usage of the hotel. I got off of a cruise ship in the early morning and my flight home wasn't until 11:30 pm. Instead of my wife and I dragging our luggage around all day we decided to rent a room so we could drop the bags off and also have a place to freshen up before our flight. The room itself was just okay. Really could use a complete makeover. I thought the price of the room was very fair. Airport shuttle was very helpful as the hotel is a few miles from the airport.

We did have dinner in the main restaurant and it was excellent. The decor and staff were wonderful. Our waitress even brought out a small appetizer the chef was trying out for us .

All in all, we were happy with the accomodations and would definitely stay there again,

Partner

10/10

Exceptional

16 May 2026

Deborah

Stayed one night awaiting a flight for the next day. The staff were very helpful and the shuttle ran 24 hours which was terrific . I liked everything about the comfort of the room , bed and pillows along with the space.

8/10

Excellent

16 May 2026

DI Zhong

Good location with great airport suttle，clean，room is big and comfortable bed.

Self

4/10

Poor

15 May 2026

Jean

The place requires renovations soon, needs updating. We should have stayed at the Sandman Hotel and Suites. Counter was not clean at the bar area.

Family

10/10

Exceptional

15 May 2026

Harminder

Close to the airport with a shuttle that runs every 30 mins. Great restaurant on site.

Family_with_children

10/10

Exceptional

15 May 2026

Gregory Warren

Spent a lot of time in Chop with Clients watching the Stanley Cup Playoffs…would have been nice to have sound though…Happy Hour and food was awesome !!
Tired to get in private rooms to watch the game with sound but both rooms tv audio was not working!!

Business

10/10

Exceptional

15 May 2026

Mikhael

Perfect restaurant

Family_with_children

6/10

Pleasant

15 May 2026

Brian

Cooling broke down so rooms were very hot

10/10

Exceptional

15 May 2026

beverly

Great property and helpful staff. We'll return

Partner

10/10

Exceptional

15 May 2026

Deborah

Lovely comfortable stay before our flight home. Will definitely choose this hotel again.

Partner

10/10

Exceptional

14 May 2026

John

Great location and the Chop is a great place for lunch and dinner.

Business

6/10

Pleasant

14 May 2026

Sylvia

The room was extremely hot and air conditioning didn’t work.

Friends

4/10

Poor

13 May 2026

Derek

No air conditioning for the building just portable ones. I room was 27 degrees when we got in. Stifling. Changed rooms and it was just the same. The makeshift air conditioner was a cut out in the sliding door which meant the door couldn’t open of close and all it would take was someone to push it through and come in. Plus wide open for bugs to come in. Apparently we are not the first to complain as to the lack of air conditioning but appears the owners done care to invest in proper air conditioning for the hotel. Yet they charge enough. Bathroom was stained and not well kept. Disappointing overall but the pool area was decent and the kids had fun

Friends_and_family Family

10/10

Exceptional

13 May 2026

Warren

We got in early from our trip and the staff gave us an early check in which was really helpful due from jet leg and the staff was really kind and helpful

Family_with_children

6/10

Pleasant

13 May 2026

robert

I stay there a lot. Everytime I check out and ask for a email receipt it never comes. I then have to call to get it.

8/10

Excellent

13 May 2026

Pamela

They need to improve lighting in bathroom. It obviously was designed by a man.

Family

6/10

Pleasant

12 May 2026

Bob

We were only there for an overnighter... The restaurant, Chop was very over rated/price. A less than mediocre steak at what was trying to be a high end Steak House. But the service was too friendly for us to complain.

Partner

8/10

Excellent

12 May 2026

Kai

There was no complimentary bottled water + no drinking water fountain.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Cathy

Good stay, close to the airport.