Name: Sandman Signature Hotel & Resort Vancouver Airport
Address: 10251 St Edwards Drive, Richmond, V6X 2MG, CA

8/10

Excellent

23 Jul 2026

Paras

Great stay.

6/10

Pleasant

23 Jul 2026

Stephen Brian

Room 1806 door doesn’t close properly so you need to really push to get it to open or close. It will not automatically shut. The air conditioner is very loud and noisy when it comes on. It is a large unit attached to the wall. The noise from the street easily can be heard in the room. Water pressure is pretty weak as well. The closet has a really hard time opening and closing. Very dated room overall. Positives, airport shuttle is prompt and the Denny’s/McDonalds is close by. Friendly staff.

10/10

Exceptional

23 Jul 2026

Rahul

Excellent

10/10

Exceptional

22 Jul 2026

Emma

Hotel staff were kind enough to store my fresh caught, frozen fish in their freezer overnight. When I went to checkout and get the fish, I missed the shuttle and the kind gentleman at the front desk gave me a voucher to use for taxi and went outside to fetch the taxi. Amazing service!!!

10/10

Exceptional

22 Jul 2026

Adam

One of the best hotels I have ever stayed in, my kids loved the water slide

8/10

Excellent

22 Jul 2026

Christina

great shuttle service

4/10

Poor

22 Jul 2026

Randolph

A very old building and outdated hotel as other guests have review. I booked 2 suites room and the constantly loud noise from the air-conditioning or the water line stopping my from sleeping and the hotel said they can not fix. Then what the heck that why did you sell me those rooms? 2 of the suite rooms and turn out to the like noisy rooms and non stop, having sleep less for 3 nights. They offer to change the room after 10pm of the second night and we had 2 noisy room with similar issues and many luggages... we have no energy to move and no guaranty that the new room is better because the hotel said all rooms are the same. They hotel care so much that I heard no words out from the manager when we check out. They only care to get your money.

8/10

Excellent

22 Jul 2026

Duane

Chop Bar was excellent on site. Room was lacking details but didn't ruin my stay. No TV remote could be found and clock was unplugged and slept in! Ha ha

10/10

Exceptional

22 Jul 2026

Lang

This is our to-go hotel whenever we travel to Richmond/Vancouver. We don't even search around for pricing, we come straight to this Sandman Signature hotel. We especially love the outdoor pool and indoor water slide. First thing in the morning and last thing at night are my kids asking to go to the pool. Rooms are spacious and comfortable. We stayed in the Suite this time and our room was a little outdated but everything was clean.

10/10

Exceptional

22 Jul 2026

Tom

It would be nice if there was coffee available other than from the Starbucks stand in the morning after 6:30am. The rooms and property are very clean. They have 2 swimming pools 1 outdoor and 1 indoor the indoor has a high water slide tube. The attached Chops steak house/bar is very nice with a happy hour on select items.

Partner

6/10

Pleasant

22 Jul 2026

Kulbir

I really enjoyed my stay but somethings were missing in the room.

Friends

10/10

Exceptional

21 Jul 2026

Duane

Excellent facility and staff. We loved our stay here.

Family

10/10

Exceptional

21 Jul 2026

Brynn

This was a perfect hotel for our family with kids. We stayed in a suite, which was so spacious and fit our family perfectly. It was clean and comfortable. The highlight of our stay was the indoor pool, the kids loved the water slide and had a blast. Staff was very friendly and helpful. We used the shuttle to the airport and it was great. Would stay again!

Family_with_children

10/10

Exceptional

21 Jul 2026

Julie

Bel hôtel, nous avons séjourner que pour une seul nuit. Navette gratuite à partir de l'aéroport très pratique pour se rendre à l'hôtel.

Partner

10/10

Exceptional

21 Jul 2026

beverly

Helpful staff and comfortable beds

Self

10/10

Exceptional

20 Jul 2026

Justina V

Great stay! Loved the outdoor pool! Clean!

Partner

10/10

Exceptional

20 Jul 2026

Lesley-Kim

I have stayed here twice now while travelling. The ability to stay, park your vehicle while you fly out is way less expensive then parking your vehicle at the airport PLUS the shuttle is an added bonus!! The property is beautiful and the staff are always amazing!!

Self

10/10

Exceptional

20 Jul 2026

Ruth Esther

The staff are very friendly and we arrived sooner than we expected and going through early check-in was very easy.

Family_with_children

10/10

Exceptional

18 Jul 2026

Angela

This is our go to hotel when visiting Vancouver.

Partner

4/10

Poor

18 Jul 2026

Annette

The hotel room was so dirty. It was not how it use to be. The beds were comfortable but again not as clean as I would have expected.

8/10

Excellent

18 Jul 2026

Jane

Staff friendly and helpful. Chop on site and indoor and outdoor pools a nice amenity. Towels were threads, hair products didn't smell too good nor did the room.

Family

8/10

Excellent

17 Jul 2026

michael

Poor fitness center - no breakfast

Partner

8/10

Excellent

17 Jul 2026

David

Shuttle available on 30 minute intervals, 15 minutes from the airport, lots of rooms available, Denny's attached to the hotel for a quick breakfast.

Self

10/10

Exceptional

17 Jul 2026

Sheldon

Great staff! Good experience!

Family_with_children

10/10

Exceptional

17 Jul 2026

David james

The first room they gave us look dirty. We phoned and got us a better room we were happy of the service they provided . They had a nice pool heated was great a good overall experience a shuttle to the airport . very good would recommend to anyone staying in Vancouver.

Partner

8/10

Excellent

17 Jul 2026

Brent

Good location with free airport shuttle. Excellent attached bar and restaurant but no free breakfast.

Family

4/10

Poor

17 Jul 2026

Alisa

Room was in poor shape. There was a hole in the wall and brown stains on the bathroom door. There was no working fan in the bathroom. The front desk said there was a central silent fan but no ventilation was evident. There was no hair dryer in the room. I would have expected significantly more for the price.

Partner

6/10

Pleasant

17 Jul 2026

Karen

Room was not very clean, there were a lot of crumbs on the chairs, furniture and floors. Bathtub was not clean, there was hair on the floor and in the tub. I cleaned the room myself. Otherwise place is ok, property is an older building. Coffee shop was never open. Location is good.

Family_with_children

2/10

Poor

16 Jul 2026

Avraham

Disappointing from start to finish. In all of my travels, I have rarely encountered a hotel that was so poorly maintained.

The property is severely outdated with aging finishes such as popcorn ceilings and fixtures that appear decades old. The bathroom was in poor condition, with peeling paint and an old, worn toilet that looked as though it had not been updated since the 1980s. The air conditioning unit was exceptionally loud, making it feel as though I was trying to sleep next to a freight train. Room has a very strong mildew smell from the aging carpet.

Based on my experience, I would not recommend staying at this hotel. Many of these issues appear to be long-standing, and it seems management is aware of them but has chosen not to address them, leaving future guests to deal with the same problems.

Stay away, there are much better options around the area, especially when considering their high price. Absolutely disgusting experience.

Family

10/10

Exceptional

16 Jul 2026

Joyce

Excellent stay!

Family

10/10

Exceptional

16 Jul 2026

Anamay

Perfect

Family_with_children

10/10

Exceptional

16 Jul 2026

Carolyn

Na

Partner

10/10

Exceptional

16 Jul 2026

Aaron

Indoor pool and hot tub is open late (11pm) and the outdoor area is really nice as well.

Self

4/10

Poor

15 Jul 2026

Dawen

I booked this hotel through Expedia for $349. Later, I found the identical room for the same date on Expedia for $202.82. Believing I could simply replace my reservation, I booked the lower-priced room and canceled the original booking.

Only afterward did I discover that the original reservation had a free cancellation deadline nearly one month before check-in. As a result, I was charged the full $349 cancellation fee.

I immediately contacted both Expedia and the hotel. For several days, I was repeatedly referred back and forth between them. Expedia explained that only the hotel could approve a waiver, while the hotel directed me back to Expedia. Although Expedia eventually confirmed that the hotel understood I had rebooked the identical stay after finding a lower price, the waiver was still denied.

The hotel later offered a 60% discount on my second reservation as a goodwill gesture, which I appreciated. However, the overall customer service and communication were disappointing.

My advice to future guests is to read the cancellation policy very carefully, especially during periods of high demand. Do not assume you can cancel and rebook the same room after finding a lower price without first confirming that your original reservation is still within its free cancellation period.

2/10

Poor

15 Jul 2026

Bing

I rarely leave negative reviews,but this experience deserves to be shared.When we checked into our room,the AC was not working.The hotel offered to move us,which I appreciated.However,we had already unpacked,the room had been sanitized again,and my elderly parents were too tired to move,we decided to stay.Because my parents get cold easily,I politely asked the front desk for extra blankets.Molina was kind,listened to my request,and agreed to have it sent to our room.I truly appreciated her help.
Unfortunately,as I was leaving,another front desk employee,Thang,looked at Molina and gave her a strange smirk.He didn't say anything,but his facial expression made me feel as though he was mocking me for making a completely reasonable request after the hotel had already failed to provide a properly functioning room.I felt embarrassed,disrespected,and genuinely offended.Some people may think \"He didn't say anything.\"In the hospitality industry,professionalism is not only about words,also about attitude,facial expressions,and how guests are made to feel.What disappointed me was the lack of basic respect from one member of the front desk team.No guest should ever feel mocked or made to feel inferior while simply asking for assistance.I hope management takes this feedback seriously.A hotel can recover from maintenance issues,but it is much harder to recover from staff behavior that leaves guests feeling humiliated.Respect and professionalism should be the minimum standard in hospitality.

Family

10/10

Exceptional

15 Jul 2026

alexandre

Demande une chambre le plus haut ce qu'il m'ont donné avec plaisir en plus du balcon. Près de aéroport. Très bel établissement

Family

8/10

Excellent

14 Jul 2026

Jatinder

Nice

Self

8/10

Excellent

14 Jul 2026

Ly

Great location and value

Friends

8/10

Excellent

14 Jul 2026

Brian

Nice place alot less $$ than downtown

Partner

6/10

Pleasant

14 Jul 2026

Gabriela

Upon arrival, I was overcharged so make sure to double check Expedia vs hotel receipt (they corrected it right away). The suite I booked was big and clean, but it is a bit dated and the toilet didn't flush. When we called maintenance they arrived promptly but left toilet paper and water all over the bathroom floor. We enjoyed the indoor pool as a family; didn't get to try the outdoor one but it looked beautiful!! The airport shuttle was handy when it was available. We were trying to get to the airport and the shuttle didn't show up, so the receptionist was outside handing out taxi vouchers to guests. All in all, staff was kind, it was clean, and maybe the hotel was just having some bad luck that day!

Family_with_children

10/10

Exceptional

13 Jul 2026

Isaac

Room floor Rug is too old and it needs and upgrade…. And the ceiling edges need renovations as well… too old

Partner

10/10

Exceptional

13 Jul 2026

Huiying

Satisfied with the stay, will book again.

Family

8/10

Excellent

13 Jul 2026

Salima

Rooms were upgraded and pretty clean. Beds and pillows were good.

Our unit was on the first floor and we had the main sewer pipe near our unit and we could hear the water draining from all the units all night long.

Suites on the back side of the hotel over look the parking lot. Not an issue but not many with any views at all.

Family_with_children

4/10

Poor

13 Jul 2026

Kimberley

Room and bathroom not very clean. Mold on shower walls and hair in the bathtub. Carpet wasn’t well vacuumed and stained.

Onsite Chopped restaurant and Starbucks were fantastic.

Definitely not worth the price!

Self

10/10

Exceptional

13 Jul 2026

Alan

Staff were great. Room was clean and comfortable. Also great having Chop restaurant in hotel.

Partner

10/10

Exceptional

13 Jul 2026

Gerald

Clean, great staff, great location for a stay before the airport

Self

10/10

Exceptional

13 Jul 2026

Sueheilly

The property is very nice and clean. It provides eating options around though some are a bit expensive. It’s very centrally located but it’s a bit far from the center of the city. The gym could use an upgrade but the rooms are comfortable and spacious. The tv does not work unless you purchase the service unless it just didn’t work for me, not sure, but they could at least provide some basic channels for free. Overall is a really good hotel to stay in and for sure will return to it if I visit Vancouver again. My family and I liked it and I would recommend it.

Family_with_children

8/10

Excellent

13 Jul 2026

Tetsuya

My kids truly loved both the indoor and outdoor pools. The water slide in the indoor pool was a highlight, and we appreciated that the outdoor pool was heated.

Additionally, all of the staff were very friendly and responded quickly whenever I needed assistance.

Chop Steakhouse is on site and Denny's is only a three-minute walk away.

Family_with_children

6/10

Pleasant

13 Jul 2026

S.M.Abid

Reception was asked to do room servicewhich they agreed but when I came back, nothing was done

Family_with_children

4/10

Poor

12 Jul 2026

Hector

High price, Low Quality

Family

4/10

Poor

12 Jul 2026

Andrew

I was very upset how dirty the indoor pool was specially when there is a slide when you try to take time to have fun with your children and all the mould around the Jacuzzi and pool was very upsetting

Family_with_children

6/10

Pleasant

12 Jul 2026

Lisa

Room
Had a weird misty smell but was clean. Only one ice maker in the whole hotel
Worked. Pool was great with the slide. Staff were very helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Michele

Really lovely stay here. Staff, shuttle service and facilities all great. Given a 5th floor British Tower room which was nice and quiet despite being close to the water slide area didn’t hear noise from it at all. Great stay, lovely heated outdoor pool would stay again

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

James

The room was clean and the restaurant in the hotel was very nice! Be aware that this hotel has two locations. The airport shuttle was convenient, but the driver asked if I was looking for their signature location or the airport location. My reservation says sandman signature Vancouver airport. So I told him it was in Richmond. Turns out both are in Richmond. We ended up at the wrong location - and were taxied to the correct one after the shuttle left. I originally booked one night and added an additional night. That was confusing for the front desk when I checked in. After day 1 my key stopped working and had to get that reset. The pricing is very strange. Each of the two nights I booked had wildly different prices ($600 difference). That doesn’t seem right to me. When asking about this I was offered a $100 meal voucher. Save time and money and stay in the city center.

Partner

10/10

Exceptional

12 Jul 2026

Susan

Convenient location, closed to the airport and many dining options, Room was good sized and very clean and comfortable. Beautiful pool area and very helpful staff!

Partner

10/10

Exceptional

11 Jul 2026

Sasi

it was a great stay

8/10

Excellent

11 Jul 2026

Kevin

Overall our experience was pretty good. Friendly staff, clean hotel but dated.

Family_with_children

10/10

Exceptional

11 Jul 2026

Navita

The hotel was wonderful, and the staff was incredibly helpful. I arrived early and completely exhausted, even though my room wasn’t ready, they found another room that was available right away, and it was even an upgrade. The shuttle service was also incredibly convenient. The staff helped me figure out exactly what time I should catch the shuttle based on my flight, which made the whole experience so much less stressful. I would definitely stay here again!
Only thing that could have been better was if the Starbucks was open more often

Family_with_children

10/10

Exceptional

10 Jul 2026

Derek

Clean and modern property, friendly staff and great amenities. Did not stay there for long but had a lovely and comfortable time.

Self

10/10

Exceptional

10 Jul 2026

MARIECRIS

I loved my stay in this hotel!

Self

8/10

Excellent

10 Jul 2026

Martina

Receptionists were helpful and friendly. The first room smelled strongly of something and they switched us to another room at our request. We could hear our neighbors upstairs and next to us, especially when they opened the closet door.

Family

10/10

Exceptional

10 Jul 2026

RICKY

Outside of room window was dirty…otherwise nice room

Friends

10/10

Exceptional

10 Jul 2026

Jeffrey

Chop house restaurant

Self

10/10

Exceptional

10 Jul 2026

Carolyn

Lovely, had everything I needed.

Self

10/10

Exceptional

10 Jul 2026

Simon

Was great

8/10

Excellent

10 Jul 2026

zhen dong

good

Family_with_children

10/10

Exceptional

10 Jul 2026

NAE CATALIN NICK

Kay and his staff have been awesome!!! My best hotel experience at the very end of a 18 nights/16 hotels trip, my final night of holiday before flying back home. Arrived at the hotel early, they immediately took my luggage and stored it away safely. And then, when I came back from the city, only about 2pm, they immediately gave me my room. Excellent service, super clean, free shuttle to the airport. Denny's next door for a great meal a nice bonus. Strongly recommend!!!

Self

10/10

Exceptional

10 Jul 2026

SAULIUS

Tower rooms are quite nice. Very comfortable beds.

Partner

6/10

Pleasant

09 Jul 2026

Jose Paulo Antonio

I didnt like the smell of the bedsheet

Partner

8/10

Excellent

09 Jul 2026

Julie

The staff were friendly and helpful. The bedding and bathroom were clean and the room was tidy. The room needs updating— stains were visible in the carpet, as well as just a visible appearance of tiredness

Self

8/10

Excellent

09 Jul 2026

Jaskirat

The view from Columbia Tower was amazing.

Friends

10/10

Exceptional

09 Jul 2026

Jennylen

Everything is good except for the carpet. It smells something I can’t explain. Hope you can scrub and clean to smell good.

Shout out to Thida and Shereefa for a good room service and to special thanks to Cedric and Kay for being so nice. Thank you.

Family

10/10

Exceptional

09 Jul 2026

Wangjin

Great facility at a convenient location; staff members have diverse background with Korean and Chinese language support. Highly recommended.

Self

10/10

Exceptional

09 Jul 2026

Milagros

I like the location and also staff was very amicable and helpful. Free parking was a plus

Family

8/10

Excellent

08 Jul 2026

sebastian

Muy buen hotel, y la ubicación muy buena ya que está cerca de el aeropuerto

Self

8/10

Excellent

08 Jul 2026

Xuan Truong

Overall, the hotel was clean and comfortable, and the staff were friendly. The only issue I noticed was that the bathroom exhaust fan was quite weak, so moisture and steam took a long time to clear. Other than that, I had a pleasant stay.

Partner

10/10

Exceptional

08 Jul 2026

Erik

This was an Excellent stay!! Staff were extremely helpful as I had to update my reservations due to travel struggles. The hotel is conveniently situated by the airport. The hotel is huge, very well kept, clean, comfortable. HIGHLY recommend!!!

Family_with_children

6/10

Pleasant

08 Jul 2026

John

Good enough for an overnight stay and close to airport and free parking but wouldn’t stay longer than one night as pretty poor condition - window gaping open and cut to fit an old aircon unit, roof missing pieces, old carpet in the bathroom etc but was much better than the more expensive Raddison down the road and would sty again for a one night stopover for an early flight

Family_with_children

2/10

Poor

08 Jul 2026

Jessica

our first night when we arrived, our room was dirty, there was trash left in the room and the curtains had ketchup all over them. We went to the front desk and they were as helpful as they can be, but the room type we booked, which was a suite was fully booked for the night. They sent people to clean/change the curtains, but they only did one side of the room and not the other and even left the trash we had indicated was there. There was even a foot stain on the king bed in our suite. The next morning, we asked to switch rooms, which we were able to do, however, our new room was not as clean as it should have been because of the price i had paid. We just stayed in that room because it was still better than our first room. We were also told a manager would contact us, but they never did. We were not offered any form of compensation for our horrible experience the first night, which is unexpected from a 4 star hotel. If you plan on staying here, do not stay in the suites, the other room options are way more neat and tidy.

Family

8/10

Excellent

08 Jul 2026

Flordeliza

Lots of parking and quiet place to relax and stayed for 2
Nights.

Family_with_children

10/10

Exceptional

08 Jul 2026

Wei

Clean, quiet, and very comfortable for a family trip!

Family_with_children

8/10

Excellent

08 Jul 2026

Jose L

Replace the bathroom tub.

Family_with_children

8/10

Excellent

08 Jul 2026

Elaine

I enjoyed my stay but the hotel was not SENIOR friendly. No bars or rails were in bathroom to help from slips and falls while bathing.

Friends

10/10

Exceptional

07 Jul 2026

Billy

Water slide

Family_with_children

6/10

Pleasant

07 Jul 2026

Yang

Wash room smells, only one cafe cup in the room. Room is unavailable by 4:00 pm, only few pieces of face tissues available.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jiawen

Friendly staff and convenient location to airport to Richmond to have great food . Will go back again .

Family_with_children

10/10

Exceptional

07 Jul 2026

Erik

Outstanding hotel and specially staff!! Front desk people here have been so understanding and supporting with our changing reservations due to travel struggles. Very nice hotel and comfortable and clean! Very happy we stayed here

Family_with_children

8/10

Excellent

07 Jul 2026

Rheynante

Good

Self

10/10

Exceptional

07 Jul 2026

Yen

Nice hotel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Samantha Coe

Stayed here twice, really like the friendly the staff are.... place is always busy but yet the rooms are pretty quite. When I'm in the area, this is my place to stay.

Pet

10/10

Exceptional

07 Jul 2026

FENG

It is good for travel.

10/10

Exceptional

06 Jul 2026

Heather

Good clean stay with shuttle available to get to airport and outlet mall.

Partner