Name: Sandman Hotel Vancouver Airport
Address: 3233 St. Edwards Drive, Richmond, V6X 3K4, CA

4/10

Poor

16 Jul 2026

Sue

We were disappointed that there was no water available for us to drink except in vending machines. We felt that the carpet was dirty and dated, the bathroom at the lobby was clean but had broken doors and toilet seat, and the tubs were outdated. On the positive side, the shuttle was great, the staff was very professional and helpful, and the beds were clean and comfortable. It served its purpose for a quick overnight stay, but would not recommend it for extended stay.

Family

6/10

Pleasant

16 Jul 2026

Lisa

It was ok, a little run down but super convenient as close to the airport as. Best part was they offered a shuttle to the airport in the early morning hours. My only complaint was I needed to use the washroom after we exited the room to wait and was told there wasn’t a washroom available as it was too early.

Partner

10/10

Exceptional

15 Jul 2026

Miycol

Beautiful restaurant, great service and excellent food! We will be coming back when we visit again.

Partner

10/10

Exceptional

14 Jul 2026

Barbara

Dennis was a welcoming greeter who told me all about the property amenities and got me quickly settled into my room. While it seemed to be located in a busy area, I slept well without car or jet noise. Complimentary shuttle to the airport was great for an early flight. I just spent one night after a cruise and before an early flight. The bathroom was clean and the king bed was comfortable. The place felt safe.

Partner

10/10

Exceptional

14 Jul 2026

Darlene

The hotel was wonderful. Appreciated the restaurant on site - which was great. Staff were wonderful and appreciated getting us a taxi to the port.

Friends

10/10

Exceptional

14 Jul 2026

Debbie

The attached restaurant had great breakfast food options.

Partner

6/10

Pleasant

13 Jul 2026

Yang

tv is not working.

8/10

Excellent

13 Jul 2026

Brian

We had a fantastic stay! The hotel is in a perfect location—wonderfully quiet despite being right near a bustling street. The staff was incredibly helpful and welcoming during check-in. We truly couldn't have asked for anything more and would highly recommend it.

Family_with_children

8/10

Excellent

12 Jul 2026

Sukhwinder

Rooms were clean and beds were comfortable. Really nice and restaurant inside the hotel. Very good breakfast at the Moxi's.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Miao

The carpet has multiple stains, the blankets have many yellow spots, the bathroom has no ventilation, and the fixtures are old.

Family_with_children

6/10

Pleasant

10 Jul 2026

Christy

We paid twice what we should have paid for the quality of the hotel. The website prices were much lower (than our charges) just prior to the date of our arrival.

Family

8/10

Excellent

09 Jul 2026

Manuel

The staff was very kind and helpful. The room was clean and the pool was very nice

Family_with_children

10/10

Exceptional

08 Jul 2026

Modesto

The room was spacious and clean.

Family

8/10

Excellent

08 Jul 2026

Donna

Clean

Family_with_children

10/10

Exceptional

07 Jul 2026

Gloria

Nice

Self

10/10

Exceptional

06 Jul 2026

Ijaz

It was amazing and they accommodated us as per our needs and request.
Keep it up the good work you guys are doing

10/10

Exceptional

06 Jul 2026

Patrick

Hotel manager was fantastic

Partner

8/10

Excellent

05 Jul 2026

Chantel

Nice room but the pics make it look much bigger than it is (we had a loft room). Front desk staff was very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Trevor

Great location. Moxies on site was great. We had a loft bedroom which was kind of fun. We needed to do laundry and there was a place a short Uber ride away. Tim Horton across the street for other treats. Free shuttle to/from the airport was great too.

Partner

8/10

Excellent

05 Jul 2026

Charles

Rejuvenated older hotel, sufficient for a 2 night stay. No included breakfast even though the hotel has a restaurant connected to it. Several hour outage on the 2nd day. Only one restaurant within walking distance.

Family

8/10

Excellent

05 Jul 2026

Armaan

👍

Partner

4/10

Poor

04 Jul 2026

Julie

On arrival the hotel was experiencing a power cut. We stowed and luggage and went downtown.
Came back to the hotel, checked in late but the front desk staff the next day were awful.
We were more than happy to pay extra for a late check out. After paying the $75 we then had housekeeping knock asking if we were leaving.
Explained we had extended.
Minutes late received call from the above less than helpful gentleman (David) on reception asking if we were staying. Explained we have already arranged.
We were then informed that there was a charge and I reminded him how we have just paid.

Very quick to call for said payment which was already paid (check your records in futures) but could not care when room tv was not working and wanted to watch World Cup.

We paid equivalent of 720.00 CAD for one night stay. In all of my travelling this hotel I put on par with a premier inn.

Rooms Tired, requiring a bit of a freshen up and from desk courtesy training.

10/10

Exceptional

04 Jul 2026

Aristotle

Great experience, staff was friendly.

Room was very nice and clean.

Partner

2/10

Poor

04 Jul 2026

Jonffer J Calixto

The staff did what they could and were helpful. The first day the AC was not working. They were able to change it within 24 hours. The second day there was a power outage and I felt like the property was not prepared for an event like that. The phone lines were down (honestly, I think phone lines shouldn’t depend on electricity) and there was no way of communicating with the front desk other than walking downstairs to find someone. Honestly I feel like I overpaid for this hotel. Location was ok, close to fast food and dollarama and public transportation which is nice. This is a hotel to just go sleep, really not great to spend the day AT the hotel, just IMO. Definitely not worth $400 per night. Feel like I got scammed. Anyway… hope others had a better experience.

Partner

6/10

Pleasant

04 Jul 2026

Weijun

Just ok

Family_with_children

8/10

Excellent

03 Jul 2026

Kathryn

The Sandman is a decent mid-level hotel but we are quite upset that we had to pay $400/night for it. Probably colored our rating.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Kathryn

The Sandman is a decent mid-level hotel but we are quite upset that we had to pay $400/night for it. Probably colored our rating.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Jennifer

Staff were great, check in was easy. The hotel was okay, not super clean, vending machines weren’t working properly. Room was not super clean. Comfortable bed.

Family

10/10

Exceptional

30 Jun 2026

Edwina

The room was clean and the bed was very comfortable. Restaurant was great

10/10

Exceptional

30 Jun 2026

Marc

Upgrade de chambre et service

Partner

8/10

Excellent

30 Jun 2026

Lainie

Was convient

Family_with_children

10/10

Exceptional

30 Jun 2026

Gary

The Moxies bar attached at the ground floor was very good also.

Partner

6/10

Pleasant

30 Jun 2026

rhonda

The on-site restaurant was very good

Partner

8/10

Excellent

29 Jun 2026

Thomas

Sandman is an excellent choice for a traveler. Close to the airport, rooms are well maintained, and comfortable. Staff I are knowledgeable and accommodating. I would definitely return and recommend.
P.S. Added bonus is Moxie Restaurant on property.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

JEANNETH LIZBETH

Excellent service, the rooms are clean. Perfect for spending a few days there.

Family_with_children

6/10

Pleasant

28 Jun 2026

Edgar

Check in time is 4pm. I arrived at 12pm. I had to wait 4 hrs before check in or pay 35 CAD for early check in. Their luggage storage is the hotel lobby. The only good thing is the airport shuttle.

Self

8/10

Excellent

28 Jun 2026

Barbara

I asked for an early check in when I arrived at 1:30 pm. I was told I could for an extra $50.
When i was leaving this morning @ 11am another guest was able to check in early & they did not ask for the extra $50 fee.

A suggestion, replace the rug near the lobby / TV area. When I first arrived it looked extremely dirty. I may have been the pattern, but I could not tell till hours later when I went down for dinner @ Moxies.

Self

10/10

Exceptional

27 Jun 2026

Zachary

We had a great time! The restaurant was amazing

Friends

6/10

Pleasant

27 Jun 2026

Anh Thu

Staff is friendly and very helpful.

Family

10/10

Exceptional

27 Jun 2026

Ronda

Great place to stay. , i'm sure we paid way too much because we were there for the world cup , but all in all it was a great day.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Loretta

Extremely expensive with no breakfast included .. took advantage of World Cup travelers and upped prices ., staff was very helpful and nice ..room clean and we had a couple welcome gifts which was nice

Partner

10/10

Exceptional

27 Jun 2026

GEORGE

awesome place to stay.. highly recommend

10/10

Exceptional

26 Jun 2026

Mark

The hotel is a short distance from the airport and has an onsite restaurant which is handy if arriving on a later flight

Self

8/10

Excellent

25 Jun 2026

GAURAV

Nice Hotel for a decent stay

8/10

Excellent

25 Jun 2026

Shawn

This hotel is an excellent location, very close to the airport and the Skytrain station. Our room was very clean, and our request for some extra bed linens was promptly met by someone coming straight to our room. We also appreciated the morning coffee service in the lobby. One thing to beware, I mistakenly thought that breakfast was included in our reservation, but it was not. We learned that breakfast is not included on third party reservations such as Expedia. Thank you!

Family

8/10

Excellent

25 Jun 2026

Kathleen

Loved the restaurant

Partner

8/10

Excellent

24 Jun 2026

GEOFFREY

I booked this hotel for someone else

2/10

Poor

23 Jun 2026

Laurel

Had a restaurant on site, and an airport shuttle, but that’s the only thing that qualified it as just ok. The bed was not comfortable and the A/C was so loud and cranky we barely slept.

Partner

10/10

Exceptional

23 Jun 2026

Emma

Clean room, nice staff.

Family

10/10

Exceptional

22 Jun 2026

Dailton

Everything was on excellent cond

Business Friends

6/10

Pleasant

22 Jun 2026

elvira

Moxie's bar and restaurant were great. Room very dated.

Friends

10/10

Exceptional

21 Jun 2026

Queenie

Clean room, bed was too soft, location is great,

Family_with_children

8/10

Excellent

18 Jun 2026

Cheryl

Great location to airport with a shuttle. Clean.

Self

10/10

Exceptional

18 Jun 2026

Pieter

Great customer service

10/10

Exceptional

17 Jun 2026

Kimberly

Clean rooms and facilities, very friendly and helpful staff from start to finish. I would definitely stay here again!

Family_with_children

10/10

Exceptional

17 Jun 2026

Stuart

Quick stop after a late flight from the east coast. Staff accommodating, room upgrade, delicious late dinner. Nothing to complain about, much to be praised.

Family

8/10

Excellent

16 Jun 2026

Alicia

Staff very helpful

Family

10/10

Exceptional

16 Jun 2026

Angeline

Was a clean room, comfy bed and efficient airport shuttle! Staff was great and the restaurant was delicious.

Partner

6/10

Pleasant

16 Jun 2026

Angela

The hotel rooms are in need of a refurbishment. We found the carpet to be dusty and bathrooms not functional. Was grossly over priced due to World Cup and rooms advertised less than half of what we paid. Staff were wonderful and Moxies restaurant was fabulous.

Partner

10/10

Exceptional

15 Jun 2026

Hüseyin

Really good hotel, staff also so polite, if ı come to again i will stay there

Family_with_children

10/10

Exceptional

15 Jun 2026

Heather

All staff were very professional & assisted us when our flight was held up & we did not arrived till 1am.

Partner

6/10

Pleasant

14 Jun 2026

Ryan

David’s superior customer service skills and attitude overshadowed an otherwise dated and average facility. The suite rooms were very warm and the A/C unit was inadequate to cool upstairs where the bedroom is. The surfaces on the counters (kitchen and bathroom) didn’t seem very clean. The free shuttle was a good perk. Would have spent the extra $20 dollars saved to have clean and updated facility

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Salah

Ok but NeXT door. A/Cspi sound to loud

10/10

Exceptional

14 Jun 2026

Samantha

Excellent stay after two mishaps with air bnbs. Staff were so friendly and accommodating. Will definitely return for my future trips. Place was clean, updated, maintained, and well kept. It was quiet despite being close to the airport

8/10

Excellent

13 Jun 2026

Brad

Older property in decent shape but overpriced.

8/10

Excellent

12 Jun 2026

Kimberley

We stayed here for three nights and overall had a comfortable experience.

When we arrived on Thursday evening, we were welcomed by one of the most accommodating and friendly staff members we’ve encountered. He took the time to explain the hotel’s amenities, point out nearby attractions, and ensure we had everything we needed. His customer service was exceptional and made a great first impression.

Our loft suite room 507 was dated but comfortable. The bed was very comfortable, and we appreciated having a kitchenette with a fridge and cooking facilities. It was convenient to store a few groceries and prepare breakfast each morning.

A couple of areas could use improvement. We were surprised that the bathroom did not have an exhaust fan, which made it quite humid after showering. The air conditioning unit also seemed to be nearing the end of its lifespan, as it was extremely loud when running. Fortunately, the weather was cool enough that we didn’t need to use it much overnight.

Overall, we enjoyed our stay. The accommodations were comfortable, and the price was in line with what you can expect for the area.

Partner

4/10

Poor

11 Jun 2026

Billy

Arrived late after a long day of traveling and checked him to find the bathroom floor covered in about a half inch of water from somewhere. The staff moved us to a different room that had a different layout - two small beds, instead of one large one. The overall experience was acceptable, but could’ve been much better.

8/10

Excellent

11 Jun 2026

Zakariyya

Good service

Partner

10/10

Exceptional

11 Jun 2026

Kirsten Julie

Easy location convienent to both the highway and the airport. The front desk staff was excellent, very helpful and answered all questions and offered better options. Shuttle bus to airport, included parking. Comfortable beds.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Faye

perhaps needs extra towels, wash clothes
needs extra kleenex boxes, otherwise everything was nice & comfortable, lots of parking and a kind and considerate and helpful staff

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Rebecca

I recommend this hotel cause it’s so quiet Staff are very helpful & they have shuttle bus to& from the airport. For sure I’ll be back in this hotel.

Family

10/10

Exceptional

09 Jun 2026

Daniel

Moxies restaurant was very delicious n close to hotel

Family_with_children

6/10

Pleasant

08 Jun 2026

Jane

Close to airport, Tim Horton ‘s a black a way, quick bus ride to Richmond Night Market.

Friends

8/10

Excellent

08 Jun 2026

Jingyuan

All goog

Family

10/10

Exceptional

08 Jun 2026

Michael

David was extremely gracious as we were checking in several hours earlier than allowed yet he accommodated us and we only had to wait for 1/2 an hour.

Family

10/10

Exceptional

08 Jun 2026

Richard

Large, spacious room with separate lounge area. Comfortable bed. \"Moxies\" restaurant excellent with healthy choices!! So needed after US hotel food! Good shuttle bus to hotel. Tim Hortons across the road for value breakfast.

Partner

8/10

Excellent

07 Jun 2026

Miriam

N/A

Friends

8/10

Excellent

07 Jun 2026

Danielle

Very convenient location, with a shuttle running to and from the airport every 30 minutes and an on-site restaurant. The double beds were a bit too soft and seemed to slope down at the edges, so not very comfortable for double occupancy. The climate control refused to go below 20 degrees. Otherwise, the room was very clean and quiet, and the hotel felt welcoming and safe.

Partner

10/10

Exceptional

07 Jun 2026

Marlyce

Great location and friendly staff!!!!

Partner

8/10

Excellent

06 Jun 2026

Annabel

Only really slept there.

Self

10/10

Exceptional

05 Jun 2026

Connie

My husband and I stayed here after a cruise ended in Vancouver. The room was clean and the bed was comfortable. They provide shampoo, conditioner and bars of soap. A little disappointed that there was no guest laundry, just a dry cleaning service you could send out. Free shuttle to and from the airport was helpful. There was a luggage scanner in the lobby which was nice. There was a restaurant on property but we didn't eat there. We asked to check in early because we got there around 11:30am after our cruise, but they were going to charge $75 to check in then, so we just walked to eat lunch. When we came back at around 2:30 they let us check in early. There's a Tim Hortons restaurant across the street and a couple other restaurants close enough to walk to. There is also a bus stop right across the street if you want to use public transportation.

Partner

6/10

Pleasant

05 Jun 2026

Susan

Clean but standard room way too small. Old and outdated. .

Partner

2/10

Poor

04 Jun 2026

Dhwani

Worst place ever to stay.

6/10

Pleasant

04 Jun 2026

Michael

Excellent, cheerful and helpful staff. The room decor dated but close to the airport.

Family_with_children

8/10

Excellent

03 Jun 2026

Lena

Room is very clean

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Tiffany

Hotel was nice, quiet and clean. I got a complimentary upgrade and was surprised by the layout of the room that was basically a loft. Only downside was AC cooled down the downstairs and luckily the fan worked upstairs but it was still a bit warm. Other than that, the location was great, and the resturant besides it was pretty good.

Partner

8/10

Excellent

02 Jun 2026

Monica

It is a decent hotel. It is clean but not 5 stars clean. We stayed for 2 nights.We didn't ask for cleaning and new towel but we would had appreciated if they took at least the trash.
From 3 keys only one worked initially, I know it could happen...but it needed two trips to reception to have them fix..
I know these were small things but they make the difference between 4 and 5 stars...Also, for the room price I expected more...I got better things from another 3 stars hotel at a lower price, but it was to far from airport to go there this time.Next time in Vancouver we will go there.
Moxies is a very good restaurant but on the expensive side, do you decide...

Family

10/10

Exceptional

02 Jun 2026

Krystanie

Very friendly and accommodating staff.

Partner

8/10

Excellent

01 Jun 2026

Adelbert

Excellent rate during our stay... The only issue was that the air conditioning was unable to keep our room at temperature...way too warm.

Partner

8/10

Excellent

01 Jun 2026

Leonora

It was very decent hotel. It is clean and the staff is very helpful, but nothing exceptional about the hotel for the very high price they charging. Breakfast is not included. The coneting restaurant is not very good, the food we ordered was not done the way we ordered. .

Family

6/10

Pleasant

31 May 2026

Scott

Nothing fancy. Close to the airport and the shuttle for an early morning flight was good.

Self

10/10

Exceptional

31 May 2026

Betty

Very helpful front desk staff.

8/10

Excellent

31 May 2026

Oliver

shuttle to and from airport, dining available

Partner

10/10

Exceptional

30 May 2026

gang

it is good

10/10

Exceptional

29 May 2026

Arkadi

Was affordable and good

6/10

Pleasant

29 May 2026

Lisa

Our room was hot. AC was noisy and not really able to keep up. No fan in bathroom to turn on after showering. Shuttle service was excellent. Staff were friendly and check in and out was easy. My kiddo liked the pool.

Family_with_children

10/10

Exceptional

29 May 2026

Kimberlee

Easy and convenient, close to airport with free shuttle. Will stay here again in a flash.

10/10

Exceptional

29 May 2026

Joanna

Loft room was great, kids loved it

Family_with_children