Name: Lancaster Inn and Suites
Address: 1475 Lancaster Road, Manheim, 17545, US

4/10

Poor

22 Jul 2026

Debra

We arrived and asked about the noise during construction. We were told no noise from construction due to a delay in materials. All night while we were trying to sleep, there was a pump (the maintenance man told us) making constant noises every 1-2 minutes or more all night long. The bathroom wall was missing a shelf, so holes in the wall above and below the toilet. The worst was waking up and moving the blanket and sheets to find what looked like (most definitely was) blood stains on the sheets. Manager apologized and said he’ll refund half the stay, but we haven’t heard anything back yet. Pool was dirty and water fountains and vending machines didn’t work. Sleepless in Lancaster Amish country!

8/10

Excellent

19 Jul 2026

David

Property was older and lacked the updates which are required to compete with other properties in the similar price range. That being said, the property was very clean and the staff very friendly and helpful.

Partner

2/10

Poor

18 Jul 2026

Julie

Old, run down, dirty. Ants crawling all over AC unit.

Pet

10/10

Exceptional

18 Jul 2026

Lorri

Nice place to stay!

Family

8/10

Excellent

17 Jul 2026

Ron

Overall, our stay was good. The hotel was clean, the room was comfortable, and the breakfast exceeded expectations with a nice variety of options. The staff we interacted with during our stay were friendly and professional.

The biggest issue happened at check in around 6:00 PM. We had reserved a King Suite, but were told that the hotel had mistakenly given our room to another guest. We were offered either a standard room with two double beds or assistance finding another hotel. Unfortunately, we were in town for an AAU basketball tournament, and because most hotels were booked, changing hotels really was not a practical option.

Since I booked through Expedia, the hotel said they could not issue any type of credit or refund directly. If I chose not to stay, they would simply note that I should receive a refund through Expedia, which left me feeling like I would have to fight to get my money back.

I do want to recognize the front desk clerk, who handled the situation as well as anyone could have. He was genuinely apologetic, professional, and did everything he could to make things right. He even offered a complimentary upgrade on a future stay. While I appreciated the gesture, I am not sure when we will be back in the area to use it.

Mistakes happen, and I appreciate the way the staff handled the situation. However, giving away a reserved room, especially when the hotel is fully booked, is a significant inconvenience and very unprofessional.

Family_with_children

10/10

Exceptional

16 Jul 2026

Nancy

I needed a couple of things during my stay and the hotel manager took care of everything I asked for and he did them personally. The gentleman who was there in the afternoon went above and beyond to help us with our question

Partner

10/10

Exceptional

16 Jul 2026

Maureen

Our room was large, clean and comfortable. The staff was friendly.

Partner

8/10

Excellent

11 Jul 2026

Phillip

The room was fairly clean and the stay was enjoyable. A couple of areas that would have made a difference for me to give it a higher rating was the elevator. The floor of the elevator was always mildly unclean and one of the nights it was even not working.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Andrea

Everything was clean, comfortable, and staff were all extremely helpful. There was construction happening during our stay but I never heard anything. Parking lot spaces were limited however absolutely no problem parking on the grass at the side of the building as directed. Great place and would stay here again.

Business

4/10

Poor

08 Jul 2026

Joni

Was very disappointed. The staff were not very kind and the room wasn’t very clean. Was supposed to have 2 queen beds, but the beds were more like fulls. The breakfast didn’t have much and had to go out instead. Also, the location wasn’t really close to anything. Everything was a 25 minutes drive or more. Liked Lancaster, but wouldn’t stay here again.

Partner

8/10

Excellent

08 Jul 2026

James W

Easy check-in. Staff good and accommodating. Breakfast nice. Rooms clean and comfortable. Just didn’t like cigarette smell.

Friends

4/10

Poor

05 Jul 2026

Michael

The staff was very nice, accommodating.
Tv didn’t work we had to call the desk, bugs not flies , the room had a bad smell
Very loud fan- could not sleep the first night.
We found the noise it was above the door way to the bedroom- fan was filthy.
They are adding a whole side of rooms- they need to take care of the main building

Family

8/10

Excellent

04 Jul 2026

Dawn

The facility was clean. It was pet friendly but I would have preferred the suite. There should be a pet=friendly suite. My family and I had vacationed there, and it was nice. The storage door needs painting; it was rusted and scary looking. The breakfast room was nice and the food was good. Fresh fruit would have been a plus. We asked for room service while we there to watch our dog but was told it would be done on our return back. When we got back, we were told housekeeping left. After a long day at Hershey Park, it would have been nice to come back to a bed that was already made. My son enjoyed the pool. They need more umbrellas on the pool deck. The sun directly beams down and the shading at the pool would have been nice. They only had one umbrella and it was a little broken. I give this hotel a 7.5 out of 10.

Family_with_children

6/10

Pleasant

02 Jul 2026

myles

The property was nice the staff was helpful me and my wife stayed in the jacuzzi suite which was a very nice size but the only thing we did not like was the furniture it was very uncomfortable the couch was very hard not soft so we couldn’t watch T.V The king size bed was very uncomfortable that was also hard and not soft we woke up with back aches also the shower was very slippery so we mainly swam in the pool during the day and ventured out in all I give 3 stars

Pet

10/10

Exceptional

01 Jul 2026

Janet

no thanks

8/10

Excellent

28 Jun 2026

John

Beautiful views. Clean. Breakfast is the same every morning. Helpful front desk

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Anthony

N/A

Family_with_children

10/10

Exceptional

21 Jun 2026

David

Loved the spacious room with jetted tub. Breakfast was really good for continental!! Very clean. Staff very friendly

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Luis

Very friendly staff

Family

4/10

Poor

11 Jun 2026

Nicole

I have stayed at this property before in the past(2025). They are currently putting a huge addition on, so I get that there’s a lot of dust. But the tops of all the furniture were covered in dust. Clearly the housekeepers didn’t wipe anything down! Not to mention there wasn’t any parking. I hope that next year 2027, they are cleaner. I like the location from spooky nook.

Family_with_children

10/10

Exceptional

08 Jun 2026

David E.

Helpful staff. Property is under renovation so the staff tried hard to make up for that.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Jessica

Staff was super nice and available 24/7. I’d come back just for the hospitality.

The room seemed recently renovated but unfortunately with crappy ikea ish furniture - missing handles, broken cabinet doors, scratches on the floor, no full length mirror, only one mirror in the bathroom. The bathroom was clean which was lovely! No mold in sight. We had a 1 room suite and there is only an AC in the bedroom area so you have to leave the bedroom door open all the time and turn on the little fan to cool the rest of the room which was pretty warm on entry.

The pool had bird crap on the bottom of it which made it unusable for an entire day until I requested some way to clean it. They finally put the pool cleaning robot in sometime after (which took time to actually clean the bottom of the pool)…maybe I should have made the request sooner but also, the pool should just be clean when people are paying for these amenities.

The continental breakfast was yummy and coffee available all day. Overall not bad, just disappointed that we paid $200 a night for the pool to be icky and some broken stuff in the room.

10/10

Exceptional

02 Jun 2026

Amanda

The Lancaster Inn is always a great stay. We come to stay and go to The Root and it’s very convenient to it. The staff are very helpful and we can’t wait to see the property after all the renovations.

Friends_and_family Family

8/10

Excellent

31 May 2026

Rose

The staff are very friendly. While they clean the rooms daily, they do not make the beds and did not change the linens during our stay. The breakfast is generally fine, but this time, I was told that they do not serve eggs or a breakfast meat if occupancy is less than 50%. They do have fresh waffles and biscuits and gravy and a good selection of muffins, cereals, etc. The location is convenient to several good restaurants in Manheim and Lititz. Hopefully tourist season will increase business. The price for the stay was hard to beat.

Partner

6/10

Pleasant

29 May 2026

Stephanie

Nice place and location was great. However mold on the bathroom that had obviously painted over before and pool was supposed to be open but had a closed sign. Staff could have been friendlier but it was very clean and decorated nicely! Overall, I would stay there again if the pool was up & running.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Dee

Room was very clean and spacious. Staff was friendly and breakfast was good as well. Would stay again 10/10

Family_with_children

10/10

Exceptional

27 May 2026

Anthony

Ver clean an well kept.

10/10

Exceptional

25 May 2026

Pojjana

We would stay here again.

8/10

Excellent

24 May 2026

Karen

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Friends

10/10

Exceptional

23 May 2026

Malik

Room was amazing staff pretty chill and breakfast was good

Partner

10/10

Exceptional

22 May 2026

Paola

Clean and convenient location.

Family_with_children

6/10

Pleasant

18 May 2026

Jorma

N

Family_with_children

6/10

Pleasant

17 May 2026

Tifany

Room was clean and staff was nice -

10/10

Exceptional

09 May 2026

Amelia

Great place - easy travel to everywhere I needed to everything was 10 min from the hotel. Easy check in and out.

Friends_and_family Family

4/10

Poor

08 May 2026

Thomas

Breakfast had very limited items. Sausage gravy looked old and dried on side of pot. Biscuits were not fresh. Hard boiled eggs. No fried eggs. No fresh fruit. Hot water for tea was like warm. Toasters for bread and bagels had crumbs everywhere and I questioned when the last time they were cleaned. Saw no overseeing the food area. We left and had our breakfast at a restaurant near by. So much for free breakfast. Staff was friendly at check-in. When we checked out no one at desk. Instead a basket with a sign drop room keys when checking out.

Partner

2/10

Poor

03 May 2026

Eric

Room was DISGUSTING! Not fit for human occupancy!!! Blood on the sheets, dirty pillow case, floors not mopped and showers had mold and mildew everywhere. We had a large group stay at this hotel and all had a similar experiences. Take all the sheets and burn them!

Family_with_children

8/10

Excellent

26 Apr 2026

David

Evening staff was friendly and helpful. There was a travel soccer tournament in area and many of the players were staying at the hotel. The front desk staff made sure that we were on a separate floor so we could have a quiet night and he gave us a free upgrade on our room.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Michael

X

Self

10/10

Exceptional

24 Apr 2026

Evelina

The staff was nice to my family.
I have a dog and I booked pet friendly room. Room was clean. Breakfast was good.
The only thing that bothered me it was a little noise from the heat pipe( maybe from the pipe)
Despite this problem, I would stay in this hotel again

Family_with_children

2/10

Poor

20 Apr 2026

Misty

Blood on the bathroom door, the actual door did not lock, no bedding for the pull out couch, dirty towels

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jerome

Great place to stay. Very clean and friendly staff.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Steeve

En rénovation… piscine fermé …gym sans fenêtre… odeur désagréable aux alentours

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Nancy

Great place to stay for my daughters basketball tourney near Spooky Nook.

6/10

Pleasant

12 Apr 2026

Cristin

If you are checking in after six, definitely call (like your reservation will say). We did that and still waited for a half hour at the front desk with other parties to check in. It seems there's only one person on duty because we even tried calling to let someone know we were there waiting and nobody answered. Poor water pressure, room wasn't very clean, and even though we booked a room with a sofa bed they told us we may not have linens in the room for it and if we didn't, they had no extras to give us. (Luckily we did.) It wasn't the worst experience I've ever had but it was enough that I wouldn't return.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Yoko

Pet friendly 🐶

Family_with_children

10/10

Exceptional

06 Apr 2026

Nina

this is our go to in Lancaster for volleyball tournaments. Great people behind the desk, good breakfast and clean rooms.

6/10

Pleasant

02 Apr 2026

RICHARD

An adequate, affordable 2-star hotel.

Family

10/10

Exceptional

02 Apr 2026

Deborah

Rooms were nice. The best part was the staff. They were very attentive and kind. Good free breakfast. In the middle of beautiful farm country, antique shops, flea markets, farmers markets, etc.

Partner

10/10

Exceptional

31 Mar 2026

Desiree

Friendly staff and clean room

8/10

Excellent

29 Mar 2026

Kaniz

Construction noise at 4-5 am . Breakfast quality went down from before . No one available to make coffee

Family_with_children

4/10

Poor

29 Mar 2026

Lilah

We were given a room with a banging noise. When we called to inquire as we couldn’t sleep, we were told it was a water pipe noise and that could not be stopped. The solution was to move us to another room to sleep. If another room had not been available, I’m not sure how we would have slept through the noise. This was definitely not worth the price (or any price)!

4/10

Poor

22 Mar 2026

TARA

We stayed in the King suite and are very thankful our plans changed and we didn’t have all four of us and our dog or we wouldn’t have fit. The sleeper sofa was in extremely poor condition and couldn’t fit 2 children at all. The tv wouldn’t work and I spent a lot of time fixing it myself after calling the front desk. We understand the renovations were happening but would’ve appreciated a different room considering we didn’t have our pet and were placed right next to the construction area. It was obvious they were not sold out. The staff was very kind but for the price we were charged $250 for one night we were expecting better accommodations. Towels had stains and the room was very outdated. For the money, I wouldn’t stay here again.

Family_with_children

6/10

Pleasant

22 Mar 2026

Mike

The rooms are very outdated, worn out and really needs a complete renovation. They really shouldnt be charging prices for what you get. They are building a new section which will help, but until then i wouldnt recommend staying. I also expect certain smells are going to be diffrent in diffrent areas however the pig farm should be noted for people with sensitive smells.lol

Friends_and_family Family

2/10

Poor

09 Mar 2026

Kevin

Dirty drug use

6/10

Pleasant

05 Mar 2026

Peter

Walls are paper-thin. Had to switch rooms just to avoid the music from next door. The staff is accommodating and polite.

10/10

Exceptional

01 Mar 2026

Diana

Clean rooms, friendly and very helpful front desk staff.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Deborah

Room was clean and nice. The hotel was undergoing a construction project, so parking was limited.

Partner

10/10

Exceptional

16 Feb 2026

CARINA

We had a wonderful stay at Lancaster Inn & Suites in Manheim, PA while traveling with our pet. The place is very clean, and the staff was incredibly considerate and understanding. We were supposed to check out at 12 PM, but due to my son’s volleyball game, we didn’t leave until around 3 PM. Instead of charging us the full late check-out fee per policy, they only charged us half, which we truly appreciated.
Shoutout to Marco, Fawzi, and Ferdy for being so kind and welcoming. Their flexibility and compassion made a stressful day much easier. Highly recommend!

Leisure Family

6/10

Pleasant

16 Feb 2026

Suzan

Room was filthy. My socks were brown from floors. Dust everywhere Sticky stuff on nightstand with an ant. Staff was friendly Breakfast good. Would not recommend due to room conditions

6/10

Pleasant

13 Jan 2026

Catherine

Staff was very nice but room was in rough shape. The ac unit and fridge were both really noisy. Sheets and towels were clean but very thin and cheap. Bathtub wasn’t cleaned well found other peoples hair and white shower curtain was stained yellow around the bottom. It was nice and quiet despite the construction going on. Parking lot was a mess torn up from the construction. Overall ok but not great.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Dominick

T

6/10

Pleasant

13 Dec 2025

Elizabeth

Renovations should have been disclosed on website also limited parking

Leisure Family

10/10

Exceptional

13 Dec 2025

Heather

My daughter loves staying here for her sports tournaments. It’s quiet and home-like. The staff have a sense of humor, especially Mervin.

Business Family

6/10

Pleasant

08 Dec 2025

Nancy

Hate to give a less than stellar review but this place is very dated. It was clean enough but everything was saggy and worn. The inn was full with high school soccer kids and they ran out of items for breakfast early on. Would not stay here again.

2/10

Poor

07 Dec 2025

Tatiana

Overpriced, at the time of check-in,they tolds us rms wasn't ready because they had no housekeeper to clean the rms.
When we finally got the rm,it was discusting,bathroom dirty.
Breakfast was included. HORRIBLE, HORRIBLE.
WE GOT TO THE BREAKFAST, NO EGGS,NO SAUSAGE,CEREAL TASTED OLD.
When eggs and sausages(that was all for protein)come out,it was microwaved eggs,and sausage were frozen inside.

They didn't want to reimbursed any money or give me any discount because I booked thrue experia,what a joke.

Def dont recommended to anyone. Worst experience ever.

Business Family

4/10

Poor

05 Dec 2025

Matthew

The room was not very clean at all

2/10

Poor

01 Dec 2025

Kenneth

Evidence of Bed bugs found at first glance of the mattress

Partner

10/10

Exceptional

01 Dec 2025

Sara

Clean room nice staff

Business Self

6/10

Pleasant

29 Nov 2025

ashley

Our stay was okay overall, but there were several areas that could be improved. We were visiting family and will likely choose a different hotel next time. The property is currently undergoing construction, which appears to be for an expansion, but many of the existing common areas—such as the lobby—are in need of updating as well.

Our room did not feel very clean. The shower curtain was noticeably discolored and looked worn, and the pillows were uncomfortable. When we turned on the heater, it produced a strong, unpleasant odor. Throughout our stay, the only staff member we encountered was the front desk attendant. The breakfast was acceptable.

Leisure Family

8/10

Excellent

28 Nov 2025

Alvaro

Everything was great considering they're remodeling. And I think the breakfast needs more variety.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Rose

1st time here. Very nice hotel. Staff was very friendly and accommodating. Reasonable rate and room was clean and comfortable. Would definitely stay again when I'm in this area.

Business Self

10/10

Exceptional

19 Nov 2025

CHERYL

Pleasant stay, employee at check in very nice and polite. Wish I had known where ice machine was on 3 rd floor.

Leisure Family

4/10

Poor

14 Nov 2025

Kevin

the rooms, in general, seem to be in a state of disrepair. Additionally, I had to stand at the reception desk for several minutes on Saturday night before the man working the desk greeted me. It seemed like he didn't want to stand up and leave his office.

10/10

Exceptional

14 Nov 2025

roberto

The only thing is parking they don’t have enough for the demand

10/10

Exceptional

12 Nov 2025

Heidi

Kind staff, very clean room, and great location!

Business Self

10/10

Exceptional

11 Nov 2025

Ross

Room was fantastic wife loved the jacuzzi tub.

10/10

Exceptional

11 Nov 2025

Anne

Room is highly equipped with cool amenities and extremely clean and confortable.

8/10

Excellent

09 Nov 2025

John R

yes

10/10

Exceptional

03 Nov 2025

Richard

The room was quiet, clean and comfortable

Leisure Partner

10/10

Exceptional

03 Nov 2025

Hope

Very clean. Friendly staff.

10/10

Exceptional

03 Nov 2025

John B

Breakfast quality stood out

Leisure Self

8/10

Excellent

02 Nov 2025

Rich

Staff was great. Room was great. Accommodations were as expected. Close proximity to the Spooky Nook sports complex.

Leisure Family

6/10

Pleasant

01 Nov 2025

Lori

The room seemed clean but the next morning there were ants all over the desk where some dinner was eaten the night before. The key cards were very sensitive and would go blank easily. Also, the bathroom faucet was very loose and would move back and forth. The staff were great, the breakfast was good (not much for someone gluten free though) and the coffee was good and available.

Friends_and_family Friends

8/10

Excellent

30 Oct 2025

Rose

The hotel was clean and the rooms were comfortable. The breakfast had a good variety of selections though the hot breakfast choice, while good, was always scrambled eggs and link sausage.

Partner

6/10

Pleasant

26 Oct 2025

Rob

Decent place but needs improvement

The room was fine, seemed clean and was comfortable. The breakfast was only okay. I will say that it was a quite a bit more than a Continental Breakfast, the waffles, eggs, and sausage gravy was welcome by all of us. But the sausage was cold, the breakfast area was very small, so people were waiting to get by for juice, toast, etc. The floor in the breakfast area was also sticky which made it feel not very clean. When we checked in, Marvin did a nice job welcoming us and getting us ready. Unfortunately, the construction going on at the hotel meant parking was limited. The neighboring business seemed very strict about their own parking lot and we had to find unorthodox parking on the grass over by cargo containers. I understand that construction can be a difficult thing to deal with but I need to be honest with my review.

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Jeorganne

Was very clean. Nice breakfast. Second night we had somebody above us stomping around and making all kinds of noise. Called front desk who did call them. They quieted down but at 5 in the morning started purposely making stomping noise. Glad when they left. Not hotels fault. Otherwise nice stay.

Partner

10/10

Exceptional

22 Oct 2025

Ryan

Very nice staff and was a perfect place for what was needed

Leisure Family

10/10

Exceptional

21 Oct 2025

Juscelina

its very nice place to stay

10/10

Exceptional

20 Oct 2025

Cheyenne

The room was wonderful.

Leisure Family

2/10

Poor

20 Oct 2025

Madelienne

This is our second time here, the last was 2 yrs ago. It has gone downhill fast. We had a room that tge plaster was falling off wall everytime we closed door. I told staff and they didnt care. We left for the day hoping our room would be cleaned and the plaster cleaned up.. but nothing was touched!! I took our dirty towels down to housekeeping to get more. The staff told me they do not clean rooms during your stay?? What? I paid twice the price here for nothing but a nightmare and no one seemed to care at all. Never again .. i warn others. Dont expect any kind of service once you get there!!!!

Leisure Family

4/10

Poor

19 Oct 2025

Amber

When we checked in I was informed that our room had been switched with another to accommodate a family that needed multiple rooms. I paid for a two queen room and ended up with a room with two doubles. Not what I paid for. When I asked about this the next morning at checkout the manager shrugged and said that the room was bigger. I didn’t care about the room being bigger. I cared about the fact that the price is different for a two double vs a two queen. He did nothing to remedy that and told me to have a good day.

Family

10/10

Exceptional

19 Oct 2025

John

Some renovations were taking place. Convenient location and good sized room. Upgrades are needed as the property felt 'tired': carpeting, elevator, etc. Needs a freshening up

Partner

10/10

Exceptional

19 Oct 2025

John

Good location for soccer…close to field! Breakfast good perk! Thank you!

6/10

Pleasant

18 Oct 2025

John

It was ok. Certainly not worth +$200 a night
I mean the furniture in the room was broken & old.

Would not go back

Leisure Family

6/10

Pleasant

17 Oct 2025

Patricia

Small ants in this room. Same ants seen at the coffee area. Odor in the hotel overall and for in the room.
The bed was comfortable.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Marie

Only thing was the shower was a walk in shower but the shower curtain was not long enough so water got on the floor. Had to use extra towels to clean up the water so my husband did not fall.

Leisure Family

4/10

Poor

14 Oct 2025

Carolyn

The rooms look nothing like the pictures. The furniture in the pictures appears to be wood in a country style. In reality the rooms look like any other 3 star hotel

10/10

Exceptional

14 Oct 2025

Justine

Saturday morning did not restock eggs with over an hour left to serve food. Only good rhing was waffles

6/10

Pleasant

13 Oct 2025

john

Everything good, just limited parking.

Leisure Self

2/10