Name: Cork Factory Hotel
Address: 480 New Holland Avenue Suite 3000, Lancaster, 17602, US

6/10

Pleasant

03 Aug 2026

Alan

Asked to extend our stay by one day at check-in and was told our room was not available, but could request another room under a separate reservation for the extra day. Asked if we could just have the other room for 3 days and were denied since we used Expedia for our original reservation.

Also, we were denied our request for a 1-hour late checkout. They said 11:00 AM checkout was required to clean room even though next checkin was at 4:00PM.

In Summary, rooms were nice, good location to downtown, but customer service was poor. Also, no breakfast available near this hotel.

10/10

Exceptional

03 Aug 2026

Cole

We stayed at the Cork Factory Hotel for 3 nights recently attending a friend's wedding. We found the hotel to be a really good value, and loved our stay here. The first 2 nights were weekdays, and the hotel wasn't as crowded, however the last night was a Friday night, and the hotel was a little more busy.

The hotel is in a beautifully restored factory, with authentic/antique beams/structural components. We did find that when someone occupied the room above us, the floor above us did creak and make some noise that was loud enough to wake us up. It's what you should expect for staying in a historic building.

The restaurant at the hotel was also very good. My wife and I had 2 great meals there with tasty drinks. I highly recommend both!

6/10

Pleasant

02 Aug 2026

Brianne

The hotel is very cool visually. The room was nice and comfortable and mostly clean (there was a pile of some cracker crumbs or something on the floor near the window). However, the complaints about noise are not overstated. I could clearly hear the room overs whole conversation and they were just speaking in conversational tone. I heard people walking above me as if I were in someone’s basement and they were stomping all over the floors. I only stayed a night but that would be miserable for a longer stay. Bring earplugs or skip it unless you are a quick and heavy sleeper!

10/10

Exceptional

02 Aug 2026

Maria

From the check-in desk to the restaurant waitress, we were treated so well! Very friendly and very helpful! Your hotel is pretty and very clean!

10/10

Exceptional

02 Aug 2026

Lila

A unique, beautiful hotel with exceptional service!
Loved the industrial chic aesthetic and spacious rooms! The exposed brick and high ceilings gave the room so much character. The staff were welcoming and helpful The food and drinks were top-notch.

8/10

Excellent

01 Aug 2026

Daniel

Room was clean. Beds were pretty comfortable. Older building so floors creak so you hear people walking above you. Room was very good except tv was small. For hotel like this, they should have a bigger TV and updated with smart features.

10/10

Exceptional

31 Jul 2026

Natalie

Very unique hotel, spacious and clean rooms and friendly staff.

8/10

Excellent

30 Jul 2026

Matt

Unique old factory feel, yet clean as a whistle. Although TV isn't very important to us, if it is to YOU, consider that the unit in our room was no bigger than 32-inches, probably less. And since the room was 1 or 2 feet bigger than average jn both directions (yay!), that screen looks even smaller from the bed. And since Walmart practically gives away large TVs, well, they could do better. Otherwise, a great deal, though nowhere really to walk to except McDonald's and a slow restaurant around the corner. Thumbs up for our 3-night, weekday stay.

8/10

Excellent

29 Jul 2026

Kashif

Gym isn't really well-maintained. Beside that, everything was good.

10/10

Exceptional

28 Jul 2026

William

Very helpful on where to dine!

10/10

Exceptional

27 Jul 2026

Toni

In room coffee would make this a perfect stay! Read reviews and had some concern about noise but were in a 4th floor room, so no one above us, and at the end of a hallway so neighbors only on one side. That said we had a quiet stay and appreciated the black out blinds. Wide variety of walkable choices for dinner. We chose to walk to the Horse Inn but the on property restaurant looked very good too. Unfortunately we only had one night to spend in Lancaster, but would definitely stay here as a base for a longer stay in this part of PA.

8/10

Excellent

25 Jul 2026

Rebecca

Clean room with comfortable bed but discolored toilet seat and dingy towels. Room was great but bathroom was so-so. I would suggest some new towels and a padded desk chair to make this review worthy of 5 stars.

10/10

Exceptional

25 Jul 2026

Jennifer

The room was lovely, the restaurant was great, and the staff was welcoming and friendly! Excellent stay!

10/10

Exceptional

23 Jul 2026

Adriana

We loved the rustic / industrial but cozy vibe of the place. Very clean, staff is very nice and friendly.

Loved the place ! Will return for sure

10/10

Exceptional

21 Jul 2026

Ryan

This was definitely a hidden gem under all the brick. Absolutely beautiful place. The rooms were spacious and the location was with a few blocks of the central market.

Partner

8/10

Excellent

18 Jul 2026

Stephanie

Stayed here for a convention. It’s a little bit of a walk but the cutest hotel! Lovely staff and the historic nature of it preserved into the rooms. The only downside with some of these historic buildings is some of the noise that comes through. Lots of creaks, and a bit more noticeable when people drop things staying right above you but other than that we loved this hotel and will definitely be back when we travel through the area again!

Partner

10/10

Exceptional

18 Jul 2026

Kenneth

The hotel was immaculate. The beds were very comfortable. We both enjoyed an excellent nights sleep. Our only disappointment came when we learned that The Baker's Table was no longer open to the public for breakfast.

Family_with_children

8/10

Excellent

18 Jul 2026

Suzanne

Gorgeous hotel. The on-site parking is good to have.

There was no breakfast, which was a shame. It was also a bit loud because we could hear every footstep above us clearly, and our ceiling creaked.

Partner

4/10

Poor

17 Jul 2026

Fatima

There was a leakage from the floor fr the two nights we stayed, the carpets were soaked. We informed the reception , they sent maintenance but there was no improvement

Friends

6/10

Pleasant

16 Jul 2026

Pamela

This was our 2nd visit to The Cork where we had another delicious dinner at their restaurant. We enjoy their nice size room, a good shower with nice water pressure and a very comfortable bed. We wish they upgrade their TV's to at least a 45\" screen and add a second lounge chair. Like many folks we travel as a pair. Someone has to use the bed to watch TV or read. One challenge when enjoying a historic piece of Lancaster history is the noise from the guest above us.

Partner

10/10

Exceptional

15 Jul 2026

Molly

Great hotel and location for our family. It was clean and staff were accommodating and helpful.

Family_with_children

6/10

Pleasant

14 Jul 2026

Lori

Sleeping was challenging. We had a person walking around all hours of the night above us. That would be okay typically but in this hotel the floor boards creek so loudly that it kept us awake. I ask the front desk manager when we checked out if they get complaints about the floors. They do! She however was very accommodating and we received a discount on our room. Request a top floor in this hotel and remember people below will hear you walking around.

Partner

10/10

Exceptional

12 Jul 2026

Darren

Check in was seamless, the staff member who helped me was very polite and explained the hotel policies clearly. The building I stayed in was very quiet on the particular day, the room was spacious with good amenities, jetted tub was quite the treat, Coffee, tea and water directly outside the room, I would happily stay here again and would recommend it

Partner

10/10

Exceptional

08 Jul 2026

Jose

Big room, quiet, good parking, great customer service.

Partner

10/10

Exceptional

06 Jul 2026

Simone

A note for other travelers. Expedia says breakfast is included - it is NOT. A lot of other travelers were also confused about this. Big disappointment for us since we were here on work and had to take extra time of our day to go find food. Don't drink the water coming from your bathroom sink. It tastes like mold - learned the hard way, ha. Everything else was great. Rooms are comfy and spacious, staff is friendly, and location is good.

Business Friends

10/10

Exceptional

05 Jul 2026

Peter

Great experience. Professional staff. Great location.

Partner

10/10

Exceptional

05 Jul 2026

Michael

Pleasant experience

Partner

8/10

Excellent

05 Jul 2026

Kathleen

This was a very nice hotel located in a convenient and easy to find area of Lancaster. Check in went smoothly, parking was easy, staff were very friendly, and the hotel was really unique. I would definitely stay here again. My only comments, I wish the dining area would have been open beyond 9:00 PM however it was a week day (understandable). The floors did squeak in our room and you can certainly hear anyone walking around in the room above you. It may not be like this in all rooms however this was the case during our stay. Again, not a significant issue but something to mention. Rooms were nice and had a bit of character; the historical aspect was also enjoyed.

Family

10/10

Exceptional

05 Jul 2026

Christina

They allowed me to check in earlier on a holiday weekend, which was much appreciated due to the long drive and high temps. Would stay here again in a heartbeat!

Self

10/10

Exceptional

04 Jul 2026

William

an amazing time, beautiful place. Can’t wait to come back again. Stafford’s awesome bar and restaurant. We’re a beautiful place to eat.

Partner

10/10

Exceptional

02 Jul 2026

Joshua

Very well kept hotel and the staff was helpful with any questions we had about the area

Friends

10/10

Exceptional

28 Jun 2026

Shannon

Very nice and clean hotel.

Family

10/10

Exceptional

27 Jun 2026

Erika

Really nice quaint place. Lots of charm and character.

Self

8/10

Excellent

26 Jun 2026

Angela

The food lacked a lot. Too salty, fatty steaks.We were normal impressed with the food.

Family

10/10

Exceptional

26 Jun 2026

Sebastian

Clean rooms & hotel building and friendly staff

Self

10/10

Exceptional

25 Jun 2026

Jose

Great stay

Family_with_children

10/10

Exceptional

23 Jun 2026

denise

Everyone on the staff was super nice and accommodating. The hotel is lovely and comfortable. We stayed for two nights and it was located really well for exploring Lancaster and Columbia. The two areas we were visiting. Highly recommend it.

Friends

10/10

Exceptional

22 Jun 2026

Nicole

It’s a super cute hotel with a few buildings . The beds are comfortable. Would love if each building had a little place to sit like the lobby does but don’t let that hold you back. Overall we had a great stay albeit quick.

Friends

10/10

Exceptional

21 Jun 2026

Rayya

Unique hotel with very comfortable rooms and wonderful staff. Restaurant looked nice but didn’t have time to try it. Coffee in the lobby with limited breakfast options for purchase. Would be nice if there was a place to sit outdoors and maybe some baked goods? 15 minute walk to the heart of Lancaster. Will be back again!

Family_with_children

10/10

Exceptional

21 Jun 2026

John

Everything was clean good service nothing bad just a bit pricey……………………..

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Sherry

The carpet is so dirty it turned out feet brown walking on it….our shower and toilet had someone else's hair on it and overall the room felt very outdated. Parking was limited and very difficult due to the events they had going on.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Jean

The facility was maintained nicely, clean and provided an enjoyable visit. Dinner at the restaurant was excellent! Can’t wait to go again!

Partner

10/10

Exceptional

18 Jun 2026

Anne

Great place clean room with good parking

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

David

We had a great stay. The room was exactly what we needed for our one night stay. TV was not the greatest but not a big deal. Dinner at the restaurant was very good.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Stacy

Our stay was great. If you’re looking for a historical site this is it. If you’re looking for a daily breakfast or any meal on site-the restaurant has limited days of operation. Our room was great except for the air conditioner, it was very loud. We stayed long enough to get used to it.
A couple of great places to eat super close, if you like to walk most places were a mile to a mile.5.

Partner

10/10

Exceptional

17 Jun 2026

Andrea

Awesome place. Clean and at a great location downtown.

Partner

10/10

Exceptional

15 Jun 2026

Shawn

The hotel is beautiful. My room was much larger than I had anticipated. Everything was clean and organized. I had a very peaceful sleep.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Susan

Adorable hotel! Loved the decor and spacious rooms. Super friendly staff as well.

Partner

6/10

Pleasant

13 Jun 2026

Leslie

Parking was not very good. It took us a little to find a spot where we were allowed to park. Other than that staff was very nice and room was clean

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Richard

Stayed here for a wedding. Hotel is clean, and well designed to represent its history as a cork factory.

Partner

10/10

Exceptional

12 Jun 2026

Jeffrey

It was good

Partner

10/10

Exceptional

12 Jun 2026

Steve

Clean room, friendly staff, the room was a little noisy from the Neighbors. I was in the second floor so you can hear them walking above me.

Self

8/10

Excellent

09 Jun 2026

Clinton

Rosetta from the front was amazing. She gave an excellent tour of the facilities.

Partner

10/10

Exceptional

07 Jun 2026

Argyro

Would definitely stay there again it was lovely!

Family_with_children

10/10

Exceptional

31 May 2026

Tong

Great stay! Highly recommended.

Friends_and_family Family

8/10

Excellent

29 May 2026

Josue

Very nice staff. Everything looked well maintained & clean. Convenient on-site EV charger, which is important in the area since there aren’t a ton of stations around. The only negative was that the walls are pretty thin. Our neighbor left their TV on loud late into the night, & we had to ask the front desk to have them turn it down. Unfortunately, we could then hear them snoring, but it wasn’t as jarring to hear as the TV, so we were able to sleep fine. I’d actually stay again if I went back to the area, mainly bc I was very happy with the staff & cleanliness.

Friends_and_family Friends

6/10

Pleasant

18 May 2026

Sherri

The hotel is unique and fun. I wish I could have gotten cold water to drink at the coffee/tea setup. Staff were fine; we didn’t have a lot of interaction. I think parking could be a little more well-defined. There’s a big lot but lots of signs about no parking; however, they didn’t apply on the weekend, we later were told. The room was clean and had what we needed for our 1 night stay.

Family

10/10

Exceptional

17 May 2026

Kirsten

Gorgeous! So different and classic. The room was clean and everything was well kept.

Friends_and_family Family

6/10

Pleasant

14 May 2026

David

I'll write this here, because when I try to send direct feedback on the survey the property sent, the capta security doesn't work and never allows it to submit:

To the hotel: You already know this based on many reviewers' comments on here over the years, but the complete lack of soundproofing from the squeaking exposed floorboards from above (my room's ceiling) and hearing neighbors speaking between the walls desperately needs to be fixed. Aesthetically the hotel is beautiful. Functionally, it's close to unusable as a hotel for guests on Floors 2-4. If someone is staying in the room above you, forget about it, your stay is constant squeaking.

Fortunately, our front desk person empathized and was able to move us from the 3rd floor to a 4th floor Accessible room on a sold out night in order to escape the constant ceiling floor creaking above us. Without that, I would have likely required a refund and found another hotel.

Also, surprised how well we could hear our neighboring room's conversation. They weren't talking loud, but we could hear them no problems.

You already know all this. Looking at reviews after the fact, you've been told many many times about the unacceptable sound proofing for this class of hotel.

In the end: Beautiful hotel. Functionally poor.

Partner

10/10

Exceptional

14 May 2026

Suzanne

Love

Partner

10/10

Exceptional

10 May 2026

Eric

Great

10/10

Exceptional

10 May 2026

Yong

Overall great experience! Love the atmosphere! We stayed two nights for my son’s tournament. It was convenient to various fields and the restaurant close by is awesome too. Only noticeable item is gym equipment was not well maintained.

Family_with_children

10/10

Exceptional

08 May 2026

Deb

Historical hotel with great ambience and character.

Self

10/10

Exceptional

05 May 2026

Carmen Y

Great atmosphere

Friends

10/10

Exceptional

03 May 2026

Pamela

Beautiful lovely place. We loved it. Will stay again.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

OTHNIEL

Beautiful hotel. Charming and clean. Very comfortable and quiet. Easy access to the city and to the highway. Would definitely recommend staying here whether it’s for business or pleasure.

8/10

Excellent

30 Apr 2026

Stephen J.

Parking area not obvious at first because of other nearby businesses with restricted parking and parking was behind the hotel. Room was clean and equipped with frudge and microwave. Hotel was centrally located.

Self

6/10

Pleasant

28 Apr 2026

Josh

The hotel is nice overall, but the room was not so clean. We had black mold on the shower walls. Also, the shower floor is textured and when it becomes wet, you can see that it needs cleaning. Other than that, it's a nice place.

Partner

10/10

Exceptional

26 Apr 2026

Gail

Charming hotel very close to downtown Lancaster. The rooms are very spacious with comfortable beds and nice pillows. The history of the original cork factory was well preserved making everything twist and turn in the hallways a treasure trove of something historical to see.

Friends_and_family Friends

6/10

Pleasant

24 Apr 2026

Jennifer

The place was fine, but it did not live up to the online hype. No coffee machine in the room, tissues felt like sandpaper, other small things.There wasn’t anything special about the cork factory hotel, you would get the same experience at any hotel. The Lancaster arts hotel was a much better stay.

Self

10/10

Exceptional

22 Apr 2026

Joseph

Clean room good service good location

8/10

Excellent

20 Apr 2026

Lisa

Spacious and comfortable room. Very disappointed that no breakfast options nearby the hotel and a lot of the towns shops/stores closed in Monday and Tuesdays.

Partner

10/10

Exceptional

19 Apr 2026

Amanda

Clean, very nice

Partner

10/10

Exceptional

19 Apr 2026

Zenepe

Everything was good no complaints here

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jason

Always a pleasure to stay here- amazing accomodations, and a wonderful staff. I highly recommend staying here if you are staying over in Lancaster.

Self

10/10

Exceptional

18 Apr 2026

Rich

This was our 3rd visit to the Cork Factory Hotel.Parking was easy in their spacious lot.
The staff,as usual, were friendly and expedient. Both my wife and I enjoyed an excellent cocktail over dinner.
We'll definitely return in the Fall.

Partner

10/10

Exceptional

17 Apr 2026

stephen

Great stay. Clean, comfortable, friendly staff, great restaurant.

10/10

Exceptional

14 Apr 2026

florence

Our stay did not occur when restaurant was open. Looks very nice. Will stsy again when in Lancaster

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

David

Had a great time staying in a real cool hotel! The restaurant was amazing and service was top-notch! Strongly recommend

Family_with_children

8/10

Excellent

11 Apr 2026

Jaira

Beautiful building, very clean. I suggest Staying on the 4th floor because we heard creaking and walking above us and it was pretty loud.

4/10

Poor

10 Apr 2026

Diana

Don’t recommend staying here. There is zero soundproofing of the rooms and it was so loud. You can hear everything in the adjacent rooms and the one above too. Even hearing the toilets flushing! Yuck!

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Andrea

The bed was uncomfortable. Could not figure out how to regulate the temperature in the room. Woke up during the night and even though we had the air conditioning set to 64 it was 75 degrees in the room. Staff was helpful in breakfast and dinner suggestions.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Patricia

Clean room area was an old factory sight.

Family

10/10

Exceptional

30 Mar 2026

Barbara

The Cork Factory is one of my two favorite hotels in Lancaster. It’s unique, away from the center of town but close enough to everything. I look forward to seeing the same front desk people, no matter what time I check in. There’s absolutely nothing bad to say about this hotel.

4/10

Poor

29 Mar 2026

Mason

Was told I’d get a room with exposed brick but then upon arriving no brick. It was the main reason we booked the hotel. It’s beautiful and staff are nice. But disappointed

Partner

10/10

Exceptional

28 Mar 2026

Thomas

Excellent

Partner

8/10

Excellent

22 Mar 2026

Susan

Everything was great.
Gave four stars because it was very noisy in the surrounding rooms. There was a convention nearby, but the partying meant it was difficult to sleep.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Jodi

Rooms were clean, staff was friendly, a little more parking availability would be ideal but the hotel was great and close to where I was heading for the weekend.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Deana

Wonderful historic hotel with great amenities and restaurant on site

Self

10/10

Exceptional

14 Mar 2026

Mark

Very nice hotel. Enjoyed our stay.

Partner

4/10

Poor

09 Mar 2026

Kenneth

This hotel needs more sound proofing. We stayed here for 2 nights for my daughters volleyball tournament. On the second night the room next to us kept us up all night. We called the front desk once to complain but nothing was done so we didn't bother calling again. We ended up oversleeping the next morning and were late for the tournament. At check out the employee at the front desk asked how our stay was. I informed him of the noise issue the night before and he actually confessed that it was him in the room next door to us keeping us up all night. He informed us that the hotel had given him a room for the night to celebrate his birthday. I couldn't believe it, no wonder nothing wàs done following our phone call complaint. I\"ll never stay there again.

Family_with_children

10/10

Exceptional

07 Mar 2026

Andrew

The hotel is always dependably clean and comfortable. The staff is very friendly and the attached restaurant is great.

Family

10/10

Exceptional

28 Feb 2026

William

Perfect stay from start to finish! Fast, easy, professional check-in. Free water supplied with in room fridge. Room was immaculate, beds extremely comfortable, great climate control, amazing architecture with exposed brick and beams, high ceilings. Copious hot water in the bathroom. Free coffee in the morning was quite good. Rooms mostly quiet but avoid nearest the elevator if chatter disturbs you. The restaurant in the hotel is highly recommended for dinner! Cozy lobby with fireplace is a great meeting spot. Easy effortless checkout. Front desk gave great breakfast recommendation, loved The Neotune Diner, thank you!

Friends

4/10

Poor

22 Feb 2026

Megan

Arrived to a locked door, had to had a guest let us in after waiting for a while. Once inside the front desk had a sign up saying they will be right now but it was about 10-15 mins later. Room was beautiful but whoever or whatever was on the 4th floor above our room was doing laps last night & you heard every single step like they were about to fall though the ceiling. It was happening throughout the whole night. Woke us up every single time.

Partner

10/10

Exceptional

22 Feb 2026

Richard

Room was clean. Loved the decor in room. Could hear people above us.

Partner

8/10

Excellent

22 Feb 2026

Bonita

Reception staff helpful & accommodating. Rosario called several nearby restaurants to see if they could accommodate our large group.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Mary Ann

Very good. Nice hotel.

6/10

Pleasant

21 Feb 2026

mary

The second bed was very lumpy and soft and uncomfortable. I had stayed three years ago and it was wonderful but this last stay hotel looked as though it is getting fatigued. Not as clean and you could use a better courtesy coffee bar. Staff was pleasant and courteous. Thanks

Family

8/10

Excellent

19 Feb 2026

Melissa

Clean room and friendly staff.

Partner

4/10

Poor

16 Feb 2026

Steve and Kathleen

Our room was by the elevator. It was so loud all night that we hardly got any sleep. We were so exhausted from that, so we decided to get cozy and watch a movie, but you can only get cable tv! Never heard of such a thing in a hotel. It was a totally frustrating experience. Won't be back.

Leisure Partner