Name: Wyndham Lancaster Resort and Convention Center
Address: 2300 Lincoln Hwy East, Lancaster, 17602, US

6/10

Pleasant

02 Aug 2026

Ronnie

After spending nearly an hour to check in, we noticed a lot of deferred maintenance. I plugged my phone into the USB charger, and when I got up in the morning, my phone was dead because the plug was worn out. The A/C didn't cool the room down,
When I went to check out, I was given the wrong receipt. At that point, I just left.
I'm sure if the check in process was better, I would overlook some of the other issues.

4/10

Poor

02 Aug 2026

Daniel

Rooms and hallways were very dirty. No security by pool, anyone could walk through front of hotel out to pool area.

6/10

Pleasant

01 Aug 2026

Jaki

I was traveling with a wheelchair bound individual and although the rooms have handicap accessible areas, getting in and out of the building is challenging as the door just close. The wheelchair barely fit through the room door. The bathroom though spacious for wheelchair movement does not have an accessible shower to accommodate a person that can’t stand. It was a tub not even a walk-in. Though the stay was pleasant I will have to be more mindful of these things when choosing a hotel.

8/10

Excellent

01 Aug 2026

Lynn

Great pool outdoors

8/10

Excellent

01 Aug 2026

Jeansy I

Todo bien y limpio. Pero la cafetera del cafe no funcionaba. El area de piscina excelente.

10/10

Exceptional

30 Jul 2026

Kasey

All good besides price of Starbucks

2/10

Poor

30 Jul 2026

Richard

Grounds were filthy. Food and garbage everywhere. Could'nt check in until after 5:00PM. Called ahead to ask for early check in and was told no problem. My daughters room smelled of cat urine and my 2 baby grandsons woke up the first morning coughing and sneezing. Pool area was a mess. Broken umbrellas laying around the pool area, a pool bar in disrepair with ex, ladders and bags of cement on the sidewalks

10/10

Exceptional

28 Jul 2026

Cody

Easy and quick check in

8/10

Excellent

26 Jul 2026

Theresa

The outside pool was very nice and had a great playground for kids right outside of pool area. The indoor pool however was not well maintained and not user friendly. There were chunks of concrete missing out of the side of pool. The entrance to the pool was small and on a little shelf. There were no steps to step off the platform into the pool area. The floor was very slippery and multiple children fell simply walking around. The rooms were not the cleanest either

10/10

Exceptional

26 Jul 2026

Karen

Room was super clean beds were very comfortable

10/10

Exceptional

26 Jul 2026

Karen

This as our 2nd time staying at this hotel and resort. We love it here the staff is amazing and the hotel is very clean

10/10

Exceptional

25 Jul 2026

Carlos

Everything was good, except for the registration time, about 40 minutes, lots of at the registration counter and only 3 friendly people at the counter.

10/10

Exceptional

24 Jul 2026

Sherri

We stay here every year in July because the grandkids love the pool.

6/10

Pleasant

23 Jul 2026

Brianna

It was just okay, I thought the more stars a hotel has the better it is. Honestly I would have rather just stayed at the holiday inn. Staff wasn’t that helpful at all, had to call multiple times to have our room cleaned and it took forever for someone to answer the phone. The place itself is really nice and modern but I wouldn’t recommend it or come back.

8/10

Excellent

19 Jul 2026

Daniel

Clean room

Family_with_children

8/10

Excellent

18 Jul 2026

Donna

The room was clean when we got there but no o e cleaned our room for the 5 days we were there. We had to ask cleaning staff in the hallway for more towels. They only opened up the Starbucks on the property when the hotel was more full or had a convention going on. The pool was great. The room was clean. The AC worked great but was extremely loud.

Partner

2/10

Poor

18 Jul 2026

Barbara

There are too many bad things that I could say about this property. Not enough help to fix what’s wrong. Accommodating the people is not their main concern. I booked this hotel last October and I told them my husband has a heart condition and I will need a room closer to the lobby. Well they didn’t do what I asked. The manager was nice but couldn’t accommodate us because other guests booked a block of rooms.
We got to our room to find the shower was not working correctly, the air conditioner was banging up a storm and you could hear it 3 doors down in the hallway. The refrigerator wasn’t working either. When I went to tell them about these things they couldn’t get maintenance to fix them. So the manager moved our room just to find other terrible things going wrong. So I do not recommend this hotel what so ever. I could go on and on but I think this is enough.

Friends

10/10

Exceptional

17 Jul 2026

CATHERINE

We were in town to see the Sight and Sound performance and were pleasantly surprised by the convenience and distance to the show.

Partner

10/10

Exceptional

15 Jul 2026

Wallybeth

Had a great weekend with my husband and my kids.

Family_with_children

2/10

Poor

12 Jul 2026

Danny

Very filthy, plenty of other hotels to stay at near by

10/10

Exceptional

11 Jul 2026

Jorge

Me dieron un buen servicio, me gustó todo que había

Partner

10/10

Exceptional

09 Jul 2026

Malachi

Room was nice and cold, very convenient to a lot of place around the area

6/10

Pleasant

08 Jul 2026

Annette

They have a wonderful pool, that unfortunately was closed. They also charged $60 dollars more than what was reported to us originally.

Partner

8/10

Excellent

08 Jul 2026

COLLEEN

The outdoor was a added plus. I didnt expect a poolside bar and music which made it even better! Will come again. Room smelled a little funny, but I believe it was from the air conditioner but other than that enjoyed our stay.

Family

4/10

Poor

07 Jul 2026

James

dark lighting and mildew smell

10/10

Exceptional

06 Jul 2026

Brandi

Very clean and quiet hotel

10/10

Exceptional

06 Jul 2026

Troy

Clean rooms, friendly and helpful staff. Good Amenities!

Family_with_children

10/10

Exceptional

05 Jul 2026

Jose

Love this hotel I've stayed 4 times already.

Partner

8/10

Excellent

05 Jul 2026

Alexis

Great location!!! The pool area was amazing and perfect for families, with a nice small splash pad for little ones. We had a pool-facing room with a great view. The hotel also offers both indoor and outdoor pools, which was a plus. Our room was spacious, clean, and comfortable. Staff were friendly and helpful. Lots of restaurant options within walking distance and outlets next door.

The only downside was that our room was not ready at check-in and we had to wait about 70 minutes past the 4 PM check-in time. Also, the balcony door did not fully seal.

10/10

Exceptional

05 Jul 2026

HOPE

Excellent hotel to take your family. Always clean and friendly. The area has so many things to do as well.

Family_with_children

10/10

Exceptional

05 Jul 2026

Grace

Clean room. The pool was in excellent condition.

Family_with_children

2/10

Poor

05 Jul 2026

Shaip

We paid two nights and were very excited to spend 4th of July in this property, but no hot water in the bathroom, room was very unclean, A/C was making terrible noises, pool was disgusting, etc etc,…, so we left the very next day. We supposed to stay two nights, but we couldn’t wait to wake up next day and leave.
We used to go in this property few times, but this time was nightmare. Nobody from the stuff helped in anything.

Family_with_children

2/10

Poor

03 Jul 2026

Nicole

We liked the pool it was clean ki

Friends_and_family Family

4/10

Poor

02 Jul 2026

Benjamin

Wouldn’t chose to stay again, but may have to for soccer tournaments again. Breakfast & bar food was sub par. Room is dated but does the job, pool is ok. But for what you pay, the value is poor.

Family_with_children

2/10

Poor

28 Jun 2026

Jennifer

Waste of money do not recommend stay somewhere else for the money just a expensive motel with fancy entrance

10/10

Exceptional

27 Jun 2026

Lorry

Our room was all the way at the end of this ridiculously long hallway down the steps. It had great access to the playground if I had younger kids.

Family

4/10

Poor

26 Jun 2026

Kenneth

Be aware that check in takes over an hour when they are busy on weekends. The long wait and lines lasted hours on a Friday afternoon. If you coming here to attend an event or anything that time is valuable, be aware you will wait in lines longer then at Dutch Wonderland and you may not get an available room until we'll passed the 4pm check in time. I waited an hour just to check in at 630 pm. People in lobby are waiting in love for hour and then for room for multiple hours. 100% ruins that first day experience and adds major stress to your trip.

2/10

Poor

26 Jun 2026

Mirwais

Building looked luxury and had good indoor and outdoor pool, gym was not fully equipped. Staff i will rate 1 only not much helpful. Most of time 1 person and that will keep you waited for longer. I spent the whole night in hell. The AC was not working called multiple times the front desk nobody showed up to fix. The whole night we had to stay awake due to high temperature in the room. On checkout time I again complained they just made excuses and said the manager will contact you but he never did and just ignored. I paid money for 0 service. Overall I will not recommend but if someone is going make sure to check on every single amenities if that works before checking in to room.

Family_with_children

2/10

Poor

26 Jun 2026

imran

They are a terribly mismanaged hotel. They charged me 150 for breakfast charges erroneously. Noone answers the phone.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Peter

Great experience

8/10

Excellent

21 Jun 2026

Sharon

Room was very nice and very clean but the air conditioner wall unit was very loud and short cycled all night long. So hard to sleep.

Family_with_children

10/10

Exceptional

21 Jun 2026

Linda

Not lot of activities, room not ready at 4, very late delay in checking in, but manager very nice bout it, gave us next morning, complenmentary breakfast, did not like the fact had no microwave in room to heat anything up, never encounter this before in a hotel of this size!?

2/10

Poor

20 Jun 2026

clare

The staff at the registration desk were friendly and helpful. Sufficient parking. There was no breakfast included or offered in our stay. No housekeeping service came to pick up trash during our stay. The place is very large, and it is run down. Amenities are not clearly marked. There are \"dings\" in the walls along the hallways. Woodwork needs replacing. Our room had goughes in the wall, bureau furniture was scarred, bathroom shower curtain has many pulls in it, and more goughes in the entry and bathroom doors. The inside pool advertised had many issues - no safe ladders for entry or leaving the pool. No handicapped access. The water had a very noticable odor to it. It was not cleaned nor was it scimmed for bugs and/or hair. Mold was very visible on the ceiling and the on tile floor outside of the gym area. The top of the pool base had broken concrete ( jagged!) along with cracks and holes where there may have been a rope to separate the deep end from the shallower end. The outside pool \"hot tub\" was cold, not heated. This hotel has multiple issues and the owner and manager are not maintaining the building. My husband and I will not be returning and cannot in good conscience recommend anyone staying at this Wyndham hotel.

Partner

10/10

Exceptional

19 Jun 2026

Ramon

Awesome!

Family

10/10

Exceptional

18 Jun 2026

Melanie

The room was clean

2/10

Poor

17 Jun 2026

Jacobo

room was dirty and dusty fridge was not working we never received room service had to get toilet paper and towels my self. the pictures on the website look amazing but is nothing but false advertising. staff was notify and no one cared or did anything about it. my children couldn't sleep with stuffy nose from the dust and dirt in the room and carpet. I checked out early due too their health. I still have not received credit for it.

Family_with_children

4/10

Poor

12 Jun 2026

Matthew

Service by staff was not great

Family_with_children

10/10

Exceptional

11 Jun 2026

MARIA

comfortable clean room and beds.

Family

8/10

Excellent

10 Jun 2026

Thomas

Property seemed deserted after the weekend. House keeping only came 2 times during our 5 night stay with NO notice that they weren’t coming. We had to ask for the second “room refresh”. Nice room just creepy feeling being deserted.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Marino

Hotel was clean , staff was friendly and helpful. We especially loved the pool. The one complaint I do have is that by the pool the towels that are given are very small and cannot cover your entire body. We had to grab multiple just for one person. Other than that the hotel was gorgeous, room was clean and spacious. Definitely would stay here again, not sure why there is so many negative reviews.

Partner

2/10

Poor

04 Jun 2026

Kayla

place was absolutely disgusting and the uncleanliness was unbelievable. the pool had tons of trash outside near it. there were tools laying around the pool such as a shovel, nails, hammers, etc. (total saftey concern especially with young kids) we even said something about it and the response was they’re remodeling!! not to mention they weren’t blocked off anyone could’ve went up to them and picked them up. the arcade room and kids play room were so hot, when i addressed that the response was there was no ac for them rooms. the arcade room had maybe two games actually plugged in to use. when you walk in and head up elevators it smells strong of mold. we’ve been here two times before like 2 years ago and i just read they went into new ownership and now this hotel is complete crap. DONT BE FULLED BY PICTURES. this place is nasty and NOT SAFE for young children. wish i would’ve got some pictures of the filth but we didn’t even stay a night!

Family_with_children

10/10

Exceptional

31 May 2026

Audrey

Staff was friendly and helpful

Family_with_children

4/10

Poor

31 May 2026

Jorge

Tv did not work. WiFi the same. Room next to the pool and noise until after 11 pm.

10/10

Exceptional

27 May 2026

Yamilet

Excellent

Family_with_children

4/10

Poor

27 May 2026

Deb

Hotel smelled. Cleaner said nothing she can do. It’s the air conditioner. I did not have it on

Self

2/10

Poor

26 May 2026

Thomas

Rooms not safe....old very old

Partner

6/10

Pleasant

24 May 2026

Christina

Stayed for dance competition. Very high price for the weekend. But we paid for the convenience of being on site.

Family_with_children

10/10

Exceptional

24 May 2026

AnaKarine

The hotel was large, in a good location - walking distance to the outlets and nearby to all types of restaurants. About 20 minutes away from Spooky Nook, which was the reason for our trip there. The breakfast is not worth it for the extra $15 per day/person. There's a Starbucks on site and a larger one down the road. The laundry service is my only complaint - there's only ONE washing machine and ONE dryer per wing of the hotel. Otherwise, this hotel is a good place to stay.

Family_with_children

10/10

Exceptional

21 May 2026

Betty

Clean and very friendly staff. Beautiful landscape and very well maintained and great parking.

Family

2/10

Poor

21 May 2026

Brenda

Not safe for kids electric outlets uncovered. Door locks didn't work checking till 4 when no one there. Go to hilton up street

Friends_and_family Family

8/10

Excellent

19 May 2026

Madge

Upon check in, our room was dirty with bed not made, dirty wash cloth in bathroom, floor dirty etc etc. We checked in at 6pm which is 2 hours after we were supposed to check in. It took multiple calls revisit to the front desk before a manager spoke to me and came up to see the condition of the room. The room was finally cleaned and we checked in around 9pm where it was cleaned.

2/10

Poor

17 May 2026

Dee-Anna

Not a good experience

8/10

Excellent

15 May 2026

Corinne

Staff was extremely helpful!

Friends_and_family Family

6/10

Pleasant

10 May 2026

Elliot

There was a wedding and a dance party or contest going on in the convention center, so there was 100 kids running around couldn’t really enjoy the pool or the lobby for a quiet time. It was a madhouse. It’s good to bring your kids, but it’s not good to get away and relax.

Partner

10/10

Exceptional

08 May 2026

Delrose

Fridge didn’t work , plug sockets didn’t work but everything else was perfect .

Family_with_children

10/10

Exceptional

04 May 2026

Sharon

Accessible room size was good. It would have been better if the shower had a better draining system and if the sink had some storage for toiletries.

Family

10/10

Exceptional

01 May 2026

jayesh

Excellent stay

Partner

8/10

Excellent

29 Apr 2026

Stanley

We were given a handicap assessable room. Which was not requested or required . When the hotel didn’t seem to have very many guess

Family

10/10

Exceptional

26 Apr 2026

Patrick

Create location, easy check in and check out.

Family_with_children

6/10

Pleasant

26 Apr 2026

Christina

No microwave in room.. was not aware of the dance competition that was being held there at the time of our stay… kids running in the hallways at 630 in the morning.

Partner

8/10

Excellent

24 Apr 2026

kifunye

The place is very big and spacious, but not well maintained

The swimming pool area wasn’t well cleaned

Family

8/10

Excellent

21 Apr 2026

Ashley

We were there for a dance competition. Room could’ve been cleaner (there was leftover popcorn on the floor from the person before me and there were some ants crawling around the bathroom and desk area) and the men’s restrooms in the common areas don’t have baby changing tables so that’s annoying. It’s 2026 - dads change diapers too.

Family_with_children

6/10

Pleasant

15 Apr 2026

Gamalier

The steps to lower rooms were of no convenience. Then there was no instructions on how to navigate to the rooms from lobby.

Family

6/10

Pleasant

09 Apr 2026

Jacqueline Lee

The only issue was the breakfast \"buffet\" it cost 3 of us $50.00+ , note 1 adult and 2 children (9&10) thought was crazy high as these 2 girls barely eat a large breakfast. Also the evening for dinner was great for us but the convience store no one was there and we waited 10 minutes until our nice waitress stated she could include our drinks on our dinner meal. I enjoy this hotel as I usually stay there but was disappointed with a few things

Family_with_children

10/10

Exceptional

05 Apr 2026

Altagracia

Everything clean

2/10

Poor

04 Apr 2026

Jessica

No microwaves in room. No early check in with out a fee. Bathrooms were disgusting. The patios around the pool need painted /uodated. The fire pits should be available during fall & spring. The outside pool is green during the off season. The playground outside & inside for the kids was nice. The gym was nice. The indoor pool is nice but not for families. All the kids were segregated on the shallow end & there was no room for any adults to get in & have their own space unless you wanted to swim in the deep end. They asked people to leave their lobby if they came in with outside food yet had no “real” food on the inside. Maybe some hot dogs but nothing I’d eat. It was just rude to ask people to leave when we were all there for a cheer competion and they increased the fee per night to $250 from like $100 so some people spent over $500 to stay there with no microwave in the room & then they wanted like $25 a person for breakfast. You have to be kidding me. There’s a hotel right next door, if you’re going to the park I’d suggest looking into that one. The rooms were clean & the beds were comfy & I think the summer time view of the pool & access to a hot tub & microwave & a good breakfast to start my day would have made my stay alot better for the price increase.

10/10

Exceptional

28 Mar 2026

Jennifer

.

10/10

Exceptional

28 Mar 2026

ERICA

It is always a pleasant to stay here when dance competition are going on.

2/10

Poor

24 Mar 2026

Bryan

The place is a maze of dark hallways and poor signage. No guidance on parking so we drove around to the side of the building that we thought would be close to the room then it was like you can’t get there from here scenario. Hotel had a smell that was unpleasant and the bathroom had snot wiped on the wall in a couple of places. It felt like it was a place all run by family members who are removed from these issues.

Family

6/10

Pleasant

23 Mar 2026

Milagros

Yes

2/10

Poor

23 Mar 2026

Judith

Horrible customer services and unresolved issues, unable to speak with a manager and never any manager available to speak with. I should’ve paid close attention to all the bad reviews online and decided to ignore them and stayed there . I dont recommend them at all!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Bob

The room was clean plenty of parking very nice place to stay

Partner

10/10

Exceptional

02 Mar 2026

Hailey

Great location, helpful staff and a very nice space. Rooms seemed a little musty but nothing that was alarming.

Family_with_children

6/10

Pleasant

01 Mar 2026

Amanda

It's okay. The employees at the Starbucks were incredibly nice and the indoor pool was clean.

But it's really expensive and not very well cared for. The front desk is right outside the theatre, which makes it hard to hear anything when checking in if there's an event going on. The rooms are decently clean, but run down with peeling wallpaper, mismatched carpet, and a giant bloodstain on the pull-out couch. The walls are also incredibly thin and we heard every single noise on our floor. They only provide tiny, half-full shampoo and conditioner bottles, so don't forget your own. It was fine, but for the price, we expected more.

8/10

Excellent

28 Feb 2026

Jessie

Room and hotel was clean. Wish rooms had a microwave or the ability to request one

Family

10/10

Exceptional

23 Feb 2026

MARIA LETICIA

Great Stay

Family_with_children

2/10

Poor

18 Feb 2026

Desirae

Rooms were clean but service was terrible. Specifically Hemal. The “no outside food in public areas” rule when their restaurant was not open is unacceptable! We were told to go to our rooms to eat. The bartender was clearly under the influence and not very responsive, the breakfast buffet was terrible considering they charged $21 per person and it was a continental breakfast at best. Will not return! I will say, the wonderful girl working the Starbucks counter was nice and friendly.

Family_with_children

6/10

Pleasant

17 Feb 2026

John

We found a very large cockroach near the bathroom. And there were some black dots in the bathroom as well.

8/10

Excellent

16 Feb 2026

Kaye

A decent stay

8/10

Excellent

15 Feb 2026

VERONICA

It was clean

Business_and_leisure

10/10

Exceptional

14 Feb 2026

David

Yes

2/10

Poor

06 Feb 2026

Talia

The hotel double charged me for my stay becuase they say they did not recieve the payment that was processed through Hotels.com. They also do not allow any outside food or drinks to be consumed in public/common areas.

Business

6/10

Pleasant

31 Jan 2026

Brandi

Room was average. There was only one waitress for restaurant and bar. - although breakfast opened at 6:30, they weren’t ready and couldn’t do omelets till almost 7.

2/10

Poor

23 Jan 2026

Jessica

Avoid this hotel at all cost! Not only were there people throwing up in the garbage can in the ice corridor, and rap music playing loudly for all to hear down the hall and all night, but we received NO room service/housekeeping the entire trip!! I had to beg for towels and wash clothes at the front desk after calls ignored. Was handed a big garbage bag to put our 3 days worth of garbage in after complaining on day 3 that we didn’t have housekeeping the whole time and have nowhere else to go with all our garbage. Dessert at their personally owned Starbucks literally made my kids gag after their first bite. Got 2 caramel drizzled chocolate chip brownies for 3 kids, so they all shared the 2. After they spit it out and was running around crying that it tasted like dog food, I tried it, and I too gagged and spit it out. It not only tasted like it had garlic in it, but the texture was so gross. I brought it back down to ask for a refund. The first person tried telling me I couldn’t return it because both were eaten off of. After I started to make a fuss about it the manager came to me and asked again if both were touched. He wanted to put it back out for sale!!! I told him both were eaten from and wouldn’t resell that anyways, and he sucked his teeth and aggressively threw them in the trash. Offered me a $14 Starbucks voucher that I unwilling accepted. Big mistake. Because when I went to redeem that voucher for a coffee the next day, they told me it was closed until AFTER I left!!

Business_and_leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Traci

The staff was wonderful

8/10

Excellent

16 Dec 2025

Richard

Odd layout overall but had a good experience. The pool and lobby areas were nice overall. The walk back to the room could get confusing though with the sprawling layout. Theroom was clean and comfortable although some others in our group did not have the same positive experience

Leisure Family

8/10

Excellent

10 Dec 2025

Debra

The room was clean and comfortable.

6/10

Pleasant

07 Dec 2025

Rebecca

Breakfast was an additional cost but free! Room was outdated and damaged. Also only had a shower so bathroom seemed very small. Not impressed with this hotel at all for the price. I think they gave us the cheapest room available.

Friends_and_family Family

2/10

Poor

04 Dec 2025

Olivia

Gross and dirty

4/10

Poor

30 Nov 2025

Jennifer

Our room wasn't cleaned very good. We had food crumbs from the previous guests on the floor. Outside at the pool area we trash everywhere. The fitness room was very disappointing. It didn't look like it was cleaned in awhile.

Leisure Family