Name: Red Roof Inn Lancaster
Address: 2307 Lincoln Highway East, Lancaster, 17602, US

4/10

Poor

01 Aug 2026

Tangie

Very run down and it had a bad smell. I guess you get what you pay for. It was cheap.

2/10

Poor

26 Jul 2026

Ruth

We were there 6 days. Never cleaned the room. Limited 2 rolls of toilet paper. If you need towels you had to return used ones to the office to get clean ones. Pool not open. A Mom Dad and baby were thete over a week and when she asked for a clean sheet he told her $30. They wanted to stay longer and he wanted another deposit. Take out your own trash. Advertise breakfast...nothing available.
No coffee pots . 1 wash cloth 1 hand towel. Mattress with huge divet in bed. Room dirty. Floors dirty. 1 little bar hand soap, & nothing else

10/10

Exceptional

12 Jul 2026

Joseph

The rooms are clean and the staff friendly and helpful.

Family_with_children

6/10

Pleasant

03 Jul 2026

Michael

Outside looked shabby

Partner

2/10

Poor

29 Jun 2026

Nayhomi

I could not stay here and ended up leaving that same day. When I arrived, I realized it was not what I expected. The lobby was very clean, and that is the one positive thing I can say.
I had reserved a room with two queen beds, but when I finally got into the room, there was only one queen bed, and the room had a strange smell. When I went to ask about my reservation, I was told that was the only room they had available and that it was what showed in their system.

Unfortunately, my experience was not a good one. I hope everyone else’s experience is much better.

Family_with_children

4/10

Poor

17 Jun 2026

Tessa

This was the worst-maintained property I've ever stayed at, yet it was ridiculously expensive for a motel, twice what I usually pay.

Partner

2/10

Poor

07 Jun 2026

Danielle

DO NOT STAY HERE, NOT SAFE!!

Completely disgusting excuse of a hotel. Not only would I not recommend, I would STRONGLY recommend people avoid it (DANGEROUS)!! The people who stay there are long term section 8 housing. There is a lot next door that 40-60 people party at night, there were beer bottles and vomit everywhere in the morning. The rooms were horrendous, the pool wasn’t open, and as I’ve said multiple times, this place was NOT safe. If you’re coming to visit Lancaster do much more research on hotels, because there are plenty of nicer/safer ones there. This was is the LOWEST OF THE LOW! We will be forwarding this information to chamber of commerce of Strasburg. ** LOTS OF FIRE CODE VIOLATIONS AS WELL **

Partner

2/10

Poor

29 May 2026

stephanie

You get what you pay for. Pay more!

Friends

10/10

Exceptional

15 May 2026

Rafaela

Clean room and good parking

Family

6/10

Pleasant

03 May 2026

Aileen

We stayed here one night after seeing a show at American Theater, basically across the street. I would only stay here again as a last resort…and ONLY for one night.

Partner

8/10

Excellent

24 Apr 2026

Alan

a very good value for the price

Partner

2/10

Poor

20 Apr 2026

CHRISTOPHER

Plumbing made terrible noise and no hot water in shower no shower curtain in room ,a/c wouldn't stay running ,sink was backing up

Partner

6/10

Pleasant

04 Apr 2026

Amy

Wven thonit was pet friendly the room stunk like dog

2/10

Poor

24 Mar 2026

Tamara

The only good thing was it was pet friendly. It was dirty I side and out. Broken bed. Broken sink. You should never have a welfare hotel on your app.

Partner

8/10

Excellent

08 Jan 2026

Kevin

Friendly staff

Friends_and_family Family

4/10

Poor

03 Jan 2026

Danielle

The room wasn't clean it smelled and there were bugs

Self

2/10

Poor

14 Nov 2025

Roger

The room had an overwelming doggy smell. I had to refuse to stay there, regardless of the consequences.

Friends_and_family Family

4/10

Poor

21 Oct 2025

Amy

Sink was busted and leaked water on the floor. The tub was half clogged so when you took a shower you had to stand in water up to your ankles. And you had to almost beg to get some clean towels.

Leisure Family

10/10

Exceptional

19 Oct 2025

Charles

Clean Room
Shops near by

Leisure Partner

4/10

Poor

17 Oct 2025

Thephahak

Room smells strong ammonia odor

Leisure Partner

2/10

Poor

13 Oct 2025

Pedro

No good

Leisure Family

4/10

Poor

12 Oct 2025

Ann Marie

Needs updating

Leisure

2/10

Poor

25 Sep 2025

Ida

Never again.

Floors were sticky Had to keep shoes on entire time I was in the room. Mold on shower ceiling. A/C was noisy and never shut off. Towels were stained. Knobs for sink and shower faucets were missing. Office area was dark and unkempt.

Self

8/10

Excellent

10 Sep 2025

crystal

Close to venue
cleaning could be better
staff friendly

Leisure Partner

2/10

Poor

31 Aug 2025

Caroline

I liked nothing about this property. It was the worst stay ever. Dirty completely disgusting. I couldn’t even sleep because of the safety of my children. Had someone banging on my door at 12 midnight woke up my children in panic. I do not recommend this place. It should be shut down.

Family_with_children

2/10

Poor

24 Aug 2025

Marisa

The building smelled disgusting. The entire building is very old and the rooms are gross. The walls are very thin so you hear everything. The hallway smelled gross. The entire place was foul. Was not worth the money that was charged.

Family

2/10

Poor

17 Aug 2025

CRYSTAL

Everything was dirty even the towels. There was all noise all night. Not to safe at this hotel. People standing outside the doors all thru the middle of night and yelling. The day time staff at fest was very nice but at night the staff member was sketchy.

Business_and_leisure Family

6/10

Pleasant

27 Jul 2025

Brandie

Staff was nice and kind it was quit

Leisure Family

6/10

Pleasant

26 Jul 2025

Kenneth

Smoke alarm was beeping. And toilet flush. Hard

Business_and_leisure Partner

4/10

Poor

13 Jul 2025

Elaine

As soon as you walk into the hotel lobby you can see the paint coming off the walls. When you walk into the part of the hotel where your room is it smells like cleaning supplies or smoke, can't figure which one. Volume on television didn't work. The remote was filthy. The television was very small. Found a silverfish on the wall in the bathroom. But the bed was the most comfortable I slept it

Leisure Partner

6/10

Pleasant

23 Jun 2025

david

slept well; adequate accommodations

Leisure Self

4/10

Poor

20 Jun 2025

Annette

The place was very dirty

2/10

Poor

19 Jun 2025

Frances

The place was very dirty. We stayed 2 nights and no one changed the sheets. I had to go to the desk to get clean towels. Had to use one little bar of soap for washing hands and showering. The dog next door barked all night long. I will never go to a Red Roof Inn again.

Leisure Pet

2/10

Poor

09 Jun 2025

Jose

No room avaliable

6/10

Pleasant

08 Jun 2025

James

Didnd

Business Self

6/10

Pleasant

26 May 2025

Renee

Ok

2/10

Poor

25 May 2025

Angela

Terrible place.

Leisure Family

10/10

Exceptional

25 May 2025

Ana

Nice

Partner

2/10

Poor

21 May 2025

armalinda

It was rundown

Leisure Family

6/10

Pleasant

19 May 2025

Vicki

May 2025

My husband and I stayed overnight for a concert. The hotel needs major work outside and is very outdated upon first sight. The room itself was ok and the staff was helpful. We stayed here because it was within walking distance to The American Music Theater.

Partner

4/10

Poor

11 May 2025

Samantha

The bed sink in the middle and uncomfortable. The cleaner left trash behind. It is dusty. Floor is sticky.

Friends_and_family Family

2/10

Poor

26 Apr 2025

Verified traveler

Beware - overbooks and do not offer alternatives

never received a call telling me that they didn't have a room that I booked until an hour before I left. when asked about where my 3rd person can sleep, was told they had no options or roll-out beds

6/10

Pleasant

26 Apr 2025

Deborah

We booked 2 rooms based on info and pix on Expedia. The inside rooms were clean but the outside property was off-putting and def needs some TLC. Some Fresh paint and landscaping would go a long way. I found the bed to be comfortable but my husband and the other couple with us did not. AC was a window unit and loud. The extra lock on our room door was missing. Broken, we guessed. Service animals (dogs) were barking through the night. The women who checked us in and out were welcoming and helpful. It’s a great location and price was reasonable.

Leisure Family

4/10

Poor

26 Apr 2025

Jeanne

The woman at the desk was very sweet and went out of her way to accommodate us. Her boss was rude and dismissive. Our room was very clean. But the whole place is beat up. Bathroom was clean but had no grab bars in the tub.

Leisure

10/10

Exceptional

20 Apr 2025

Gabriela

Location and convenience and the front desk staff very friendly and professional!

Leisure Partner

2/10

Poor

13 Apr 2025

Erik

Absolutely nothing good about this property. They gave us1 wash cloth for 3 people, you had to exchange a wash cloth to get another wash cloth. The room was way too small. Dogs barking day and night. They supplied one little trash can that was very much over flowing and they charged me for that stating the room was trashed. I cleaned up all trash and piled it around the overflowing trash can and thats what they called trashed. Also,my grandson left 2 little spots of a candy stain on a sheet so they charged me $50.00 , incase the stain didn't come out. What fitted queen size sheet costs $50.00? Upon arrival the customer service representative was yelling at the customer in front of me. He was very short and unfriendly with me. There is not one redeeming quality about this property. Upon check out the representative was accusatory in regards to the room. We will NEVER stay here again. We have always had a great experience with Red Roof Inn and thought it was a good place to stay,boy were wrong. To the hotel chain,I highly recommend you dump this owner from your chsin. They are giving your brand a bad name. Please take these reviews to heart. I wish I would have read them before I booked my trip. All the other reviews are accurate.

Leisure Family

6/10

Pleasant

09 Apr 2025

David

It was a new place to spend a day for maintenance. It was ok other than the dirty linen i felt. Dirty towels also. But i would return and ask for cleaner if i ever return. Thank you for the services.

Business_and_leisure Self

2/10

Poor

04 Apr 2025

brian

Terrible everything

I have nothing good to say about this place except that i could have my dog without extra fees

Friends_and_family Family

2/10

Poor

03 Apr 2025

Cassandra

Dont waste time

Ignorant employees not all just most. my room without power for the last 18 hours with no offer to change room temporarily get another room at a discounted rate. Not even an extension cord from another room. Waiting on electrican they say. After 12 hours of no power contact corprate. Now being told to leave cuz in email to corprate i said \"the in(dian) run places are trash anymore\" apparently that hurts theyre feelings. Pool does not work but brand new washer works great. Room needed deep cleaned but given the place i wasnt expecting much on that end. Only get one key card and have to pay for more if u want it.

Yes i am putting this while still angery

Friends_and_family Family

2/10

Poor

19 Mar 2025

Allan

No hot water!

Never had any hot water

Partner

6/10

Pleasant

14 Feb 2025

Jennifer

Run down, maybe it’s better during the season

Pet

2/10

Poor

14 Feb 2025

Jennifer

Unexpected fees not listed on Expedia

Leisure Pet

2/10

Poor

03 Feb 2025

fred

Ac made noise all night like it was falling apart.
They attempted to charge my card the next say for no apparent reason

No explanation just charged on it.

Business Self

8/10

Excellent

21 Jan 2025

Melissa

People keep to themselves

Leisure Family

2/10

Poor

11 Jan 2025

Zachary

Greedy Corners I just want your mind

These people will ever charge you and then laugh in your face

Friends_and_family Family

2/10

Poor

11 Jan 2025

Larry

Worst stay ever

Book the room for a week Friday to Friday Thursday morning, at 8 AM. They knocked on my door and told me. I needed to check out and I'm like no I have a weak reservation. I need to check out tomorrow. Well, they made me pay for an extra day because apparently I checked in too early that we're all whatever and then when after I left they charged me 400 for a service fee. For cleaning the room

Friends_and_family Family

6/10

Pleasant

02 Jan 2025

Lynn

There is no hot water. I cant take a shower with cold water. Everything else was good

Self

8/10

Excellent

24 Dec 2024

DARWIN

La atencion dada por los empleado muy buena

Business_and_leisure Family

6/10

Pleasant

22 Dec 2024

Jessica

Would of been better if things where replaced like televisions a walls need re painted curtains need to be thrown away but a quick and easy stay

Business_and_leisure Partner

4/10

Poor

16 Dec 2024

Dolores

We did not like anything about the Red Roof Inn. The linens were terrible, the towels were terrible. The shower rod was incorrectly placed. No tissues in the room. The phone did not work. The clock did not work. We had to jiggle the TV around to work. Shower soap and shampoo dispensers were empty. Floors and paint were worn!!!! Also, the Red Roof at 2390 Lincoln Highway we had booked first and I would not even go inside!!!!! AND EXPEDIA WAS FRUSTRATING!!!!!!!!! The hotel was ok with us canceling because the reservation was made only 10 minutes before we wanted to cancel and EXPEDIA KEPT HANGING UP ON ME!!!!!! WE WERE NOT HAPPY!!!!! Red Roof Inns in Lancaster NEED TO BE REMODELED!!!!!!!!!!! They don't look ANYTHING like the website.

Partner

8/10

Excellent

10 Dec 2024

Melissa

People left you alone

Leisure Family

8/10

Excellent

09 Dec 2024

Rob

Room was in great condition, very clean and updated for the price. No one was available at the desk for checkout, which was disappointing. I left they keys and hoped for the best.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2024

Roxanne

Heating/cooling system is a little noisy. Rooms are clean. Because dogs are allowed, lots of poop needs cleaned up outside in the grass. Owners are pleasant.

Business_and_leisure

10/10

Exceptional

03 Dec 2024

Carlos

Bueno

Friends_and_family Family

6/10

Pleasant

24 Nov 2024

jacques

the have some people with dogs

Leisure Family

8/10

Excellent

22 Nov 2024

Melissa

Shopping and other things

Leisure Family

8/10

Excellent

22 Nov 2024

Melissa

Always something do around there

Leisure Pet

8/10

Excellent

21 Nov 2024

Melissa

Quite

Leisure Pet

10/10

Exceptional

18 Nov 2024

Kimberly

The water was not hot but warm. Did not report as we only stayed one day and discovered when taking shower in AM of leaving.

Leisure Family

10/10

Exceptional

17 Nov 2024

David

Nice and quiet, very friendly staff. Thanks

Leisure Partner

8/10

Excellent

12 Nov 2024

Verified traveler

Everything was clean and in working order. Only complaint is the bed was rock hard. Overall pleased.

Partner

6/10

Pleasant

12 Nov 2024

Petia

no hot water first day of stay

Leisure Pet

2/10

Poor

11 Nov 2024

Aiden

Dirty

2/10

Poor

11 Nov 2024

nicholas

Don't stay here

It was awful the room smelled like cat pee And wet dog. The fridge didn't work I was sticking to the floor n the bed was so sunk inike it was broken I was afraid to touch anything in the room I had to get my own cleaning supplies to clean the floor then the toilet just kept running non stop the hot water didn't work it was a awful experience if I could give them a negative review I would tht place should be condemned it had roaches.

Friends_and_family Family

2/10

Poor

10 Nov 2024

Sean

Horrible experience. Dirty

Horrible, went with two small children for a weekend trip in a non smoking
Hotel. Walked in the hallway. Strong Oder of cigarettes. Room was sticky, dirty, ripped chair, cigarette burns on the tub. Not the place to bring two small children.
Never offered a refund or anything
NEVER AGAIN do not book here

Friends_and_family Family

8/10

Excellent

05 Nov 2024

Melissa

Quiet

Leisure Family

4/10

Poor

03 Nov 2024

G

Old and run down. Very noisy. The room reminded me of my sons dorm room, not exactly filthy, but not reality clean either

Friends_and_family Family

4/10

Poor

02 Nov 2024

Randy

Nasty

Very dirty bathroom 2 very small towels we ask for more too shower which the responded we could not have!!! No soap no shampoo… shower itself was very dirty cold water in sink did not work on hot was told it’s non smoking yet the hallway smells of smoke very bad just filthy stink windows in whole motel are white from stains and very dirty overall just a very nasty place too stay will not be back yuck…

Partner

6/10

Pleasant

25 Oct 2024

Ashauna

Pros: 1. For an older property the rooms were clean. Needs updated but the rooms were good at keeping noise out.
2. Affordable.

Cons:
1. Be aware that the manager will charge your card at 8am the day you check in. Not when you actually check in. He’s also terse and pretty rude.
2. We were only allowed two towels that were barely big enough to dry my hair. When I asked for more towels the manager told me I had to bring back the old towels and he would give me new ones. One of the towels also had a hole in it.
3. Also our window on the second floor was cracked. Like a sizable crack. Not really a con just proof that the building needs upkeep.

Overall, I probably won’t come back just because it’s not what I want in a hotel. But if you can overlook these things it’s an affordable option near the Tanger outlets, Dutch wonderland and Shady Maple is about 15-20 min away.

Leisure Family

2/10

Poor

24 Oct 2024

Sara

It’s very dirty and looks nothing like the pictures plus there a strong dead pig smell in the property.

Leisure Partner

4/10

Poor

19 Oct 2024

FITZROY

Dirty stained towels run down property

Leisure Family

10/10

Exceptional

30 Sep 2024

ARISTIDIS

Nice, clean, modern rooms. The interior pictures online are accurate. Comfortable beds. Pretty big fridge compared to other hotels, which is a plus (and the freezer is a separate compartment). Coffee maker. Very good value for the price. Also, good location, right on Lincoln Hwy, where there's lots of stores and strip malls, and only 15 minutes form downtown Lancaster. Very nice staff.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Susan

Wish it was a bit cheaper

Business_and_leisure Self

2/10

Poor

17 Sep 2024

Richard

Roach infested

We checked in and we decided to get take out so we are eating in our room and all of a sudden we are watching roaches scurrying across the walls. We packed up and they told us we needed to go through the app we booked to get our money back.

Partner

4/10

Poor

27 Aug 2024

Vincent

The hallways smell like dogs and carpets were dirty

Friends_and_family Family

2/10

Poor

24 Aug 2024

Erin

The man working the desk was very nice and helpful. The room was old had a stale smokey smell. The bathroom ceiling was full of mold the exhaust did not work and there was a hole in the door. The area around the bathtub/ shower fixures was filthy. The site says they have an outdoor pool which is the primary reason I booked there on such short notice. The pool has been closed since Covid. As per employee a fight broke out between guests and non guests and the town made them close the pool .

Leisure Partner

2/10

Poor

18 Aug 2024

Olvin

So dirty.

2/10

Poor

17 Aug 2024

Stephanie

Dirty and discusting

Everything was filthy,carpet was disgusting,walls covered with filth. No pool very unkept property. Many ppl live tbere and were outside drinking ,carrying on. I immediately requested a refund! Keep your famiky awaty from this dump!

Friends_and_family Family

2/10

Poor

15 Aug 2024

Pam

sheets did not fit the bed. Asked twice for different sheets and ended up still getting wrong size. Also, the shower looked like it had been remodeled and was not done properly, If we had of taken a shower water would have ended up all over the floor. Roaches (alive) were on the floor. It was so bad that we didn't complete our stay. Checked out after 2 nights and went to another motel.

Leisure

2/10

Poor

04 Aug 2024

Verified traveler

Avoid

Hotel was outdated and not clean. Was uncomfortable the duration of my stay

Self

2/10

Poor

31 Jul 2024

Karen

The hotel was in such poor repair! It looked nothing like the pictures. The smell of the hallway and room was beyond explaining. No refund was given. It felt unsafe due to the door locks being in bad repair just like everything else in the room. Dirt and mold all over the ceilings and walls. Unbelievable.

Leisure Family

2/10

Poor

12 Jul 2024

D

I booked a room here for me and my dog. But we had to share the room with the abundant amount of cockroaches. This place is disgusting. Not to mention that I was not given any type of accommodation for being locked out of my room because my keycard or door lock was malfunctioning. I had to enter my room by sliding open the window and reach in to unlock my door.

Business_and_leisure Pet

2/10

Poor

06 Jul 2024

Eleanor

The smell in the hallway was horrible and the room was not much better. My husband had to kill a cockroach a few minutes after we walked in the door. Didn’t provide towels and wash cloths for two people. A large hole in the bathroom door that was just painted over, burns in the bathtub. It was awful!

Friends_and_family Family

2/10

Poor

05 Jul 2024

Derek

I left as soon as I came in to my room it was roaches everywhere everything was dirty I could not stay with my children in there is it a way of some kind of Reimbursement

Leisure Family

2/10

Poor

17 Jun 2024

Cheryl

Wasn't very clean had a smell an roaches
They found me another hotel

Leisure Self

2/10

Poor

17 Jun 2024

Anne

Very poorly run
Terrible smell
Dirty rooms

2/10

Poor

09 Jun 2024

Katherine

Most disgusting establishment we’ve ever encounter

This hotel was so disgusting we left after 2 hours of checking in. The bed linens were dirty and stained. The floor was sticky and gross. The supposedly clean towels had hair stuck in them. There were vomit stains on the wall. The window sill was full of bugs. The room smelled. The tv didn’t work. The sink was cracked. The bathtub was filthy and moldy.

Partner

2/10

Poor

09 Jun 2024

PATRICIA

Roach infested, killed 3 in Room 208. Checked out not even 2 hours after checking in. Asked for a refund, they refused. Stained sheets and hair on towels. This hotel needs an overhaul.

Leisure Family

2/10

Poor

06 Jun 2024

Cora

Area around the property is bad. I changed my mind when I saw the property. Cancelled the stay

Leisure Partner

2/10

Poor

02 Jun 2024

Michael

There were roaches, it smelled… i don’t recommend