DoubleTree Resort by Hilton Hotel Lancaster

United States , Lancaster - PA
Lancaster, 2400 Willow Street Pike
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Jeffrey

I have stayed in the Double Tree Resort on other occasions, usually during a conference. This is a terrific place to rest and reflect. Situated throughout the Lobby area are many places to rest or work, particularly in the large series of desks with outlets. The internet was reliable, and I was able to complete remote work without any issues.

Self

8/10

Excellent

21 Feb 2026

Patrick

Our room was very clean and staff was friendly with any questions we had

4/10

Poor

17 Feb 2026

Phillip

The property itself is very nice. Rooms and bathrooms were clean I loved getting warm cookies on arrival they were a very nice touch, my issue is they have some sort of construction happening on the 4th floor and me staying in room 3012 it sounded like they were right on top of us.

On Feb 16th a Monday at 7:15am my family was awakened jarringly by the loudest noises and banging going on up stairs. By 10:45 I called the front desk to ask about the construction and was told it was supposed to be only from 10am-5pm but theres nothing they can do. She told me it was noted on their website. I let her know that I booked through Expedia as I am sure many people do and saw no mention of construction but also when I checked in for my stay at the front desk the lady made no mention of construction either. We had to leave right then to get away from the resort till after 6pm to make sure they would be done.

On Tuesday Feb 17th they started construction at 9:12am and we just decided to pack and leave.

I’m on what was supposed to be a relaxing vacation and paid $178 pernight for a room while traveling across PA on this leg of the trip and basically got ran out the building. I would NOT recommend staying there until any construction they have going on is complete. I will post on Google review and if they allow video I will up load my recordings.

Family_with_children

8/10

Excellent

16 Feb 2026

Maria

Some TLC upgrade

10/10

Exceptional

03 Feb 2026

Chana

the room was very comfortable and the staff was extremely courteous and pleasant

Leisure Family_with_children

8/10

Excellent

02 Feb 2026

Richard

Staff was great.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Kimberly

Quick and friendly check in!!

Leisure

6/10

Pleasant

18 Jan 2026

Steve

The heat did not work well. We could not get the temp above 68 degrees. The room was nice and staff was courteous. My biggest complaint was that when we went for the breakfast buffet they wanted paid before entering and eating......this is not a fast food situation and is unheard of. I walked out without playing that game and will probably not go back to this location.

Leisure Family

10/10

Exceptional

12 Jan 2026

Mario

Very courteous staff

Leisure Family

8/10

Excellent

10 Jan 2026

Kaitlin

The kids had a blast! They loved the pool! We did notice a few stains on the bed frame that kind of grossed me out. Room seemed pretty clean but could have been better. We enjoyed our dinner at the restaurant. We will be back because the kids pool really is worth it!

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Andrew

Great hotel conveniently located in Lancaster with plenty of amenities. Overall our stay was great and the staff was friendly. Hotel was clean and restaurant was good. The pool/mini indoor water park and game room are great for the kids.

The only reason I can't give 5 stars is because I compare it to what it was when it was Willow Valley resort. It's great for what it is now, but it lost a lot of the local authentic charm of the original Willow Valley resort. Some of what was removed includes the gift shops, bakery, hot tub + sauna, and most notably the smorgasbord restaurants. If I could offer any suggestions for improvement, it would be to infuse some of the local culture into the hotel. It will never be what it was, and it would probably not be financially viable to have a full smorgasbord style restaurant onsite. However, adding some Pennsylvania Dutch inspired entree options to the restaurant menu would make it feel less generic.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Candice

Clean, friendly staff and lots of amenities

10/10

Exceptional

01 Jan 2026

La Juanda

The staff, from check in to check out, were helpful and patient and provided information and assistance. The Bistro staff were also wonderful and ready to help and provided anything we needed. The woman making the omelettes would ask afterwards, \"How was it?\" That was so nice how much she cared to please us. Everything was clean and comfortable.

Family

8/10

Excellent

30 Dec 2025

george

Excellent stay, only issue was noise from construction early in the am

Leisure Family

10/10

Exceptional

27 Dec 2025

Paul

Everything is good.
Hope breakfast has more options

Leisure Family

10/10

Exceptional

16 Dec 2025

Geocel

Great beds and pillows; a very spacious room for the 4 of us, the kids loved the big heated indoor pool and arcade. Great welcome cookies, and friendly staff! second time here and I'll be back again next year.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Julia

We checked in but couldn’t sleep in the room. In the room #2004 right next to the bed small door with the lock on it. And behind the door some kind of motor working nonstop. We asked for another room. We were told that there is no rooms available. We checked out at midnight.

Business_and_leisure Family

6/10

Pleasant

28 Nov 2025

Terry

Front desk was friendly and very helpful, housekeeping tried to rush us out of our room two hours before check out, this location may benefit from reinstalling the hot tub that was removed

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Nicholas

The staff was amazing. The Maid that did our room was so friendly and kind to my small children. The pool was great. Only complaint was how expensive the arcade games were. But my boys loved playing them so it was good. We loved everything about it. thank you so much

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Teresa

Best location countryside but close to shows, shopping and dining

10/10

Exceptional

20 Nov 2025

Zachary

Great facilities
Clean room
Everything was great.

Business

4/10

Poor

16 Nov 2025

Rebecca

The room had sliding doors that opened to the wedding in progress. It was disconcerting knowing a full party was raging on the other side of the glass. We felt closed in and the music was extremely loud until 10:00pm. The mattress was hard and had a weird lump down the whole side that wouldn't move.

Overpriced and underwhelming

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Jisell

Staff upon check in was amazing , was greeted by Rosa. Very professional and easy check in . Warm Cookies are great and staff is friendly .Breakfast staff is efficient and welcoming . Good food and options. Hotel is very clean . Beds are extremely comfy . Very easy to get by the town by using Lyft or Ubers.

Partner

10/10

Exceptional

10 Nov 2025

Jamie

Clean, quiet and convenient. On site restaurant had great lunch and dinner did not eat breakfast. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Mario

Great stay, our night was very peaceful

Leisure Family

8/10

Excellent

21 Oct 2025

Amber

Nice family getaway

We usually stay at Hilton’s whenever we go on vacation due to the flexible pet policy - the hotel itself is nice, it’s at a great location - conveniently located next to a shopping center with Starbucks , dominos, cvs, etc and across the street is a McDonald’s and a giant - the hotel rooms and grounds were very clean. The room was a little smaller than other Hilton’s I’ve stayed at and they didn’t offer a free breakfast which was disappointing but it was okay for my family of three plus our dog for two nights- any longer and it would have been cramped. They have a huge indoor heated pool here with a indoor splash pad for smaller kids which we loved however it wasn’t very clean- three times we visited and they had the same dirt on the floor and clumps of hair the hole time So I know it hasn’t been mopped - the splash pad is freezing like abnormally cold but our kid enjoyed it- the only issue was the first night there was about 10-12 , about 12!62-3 old kids screaming at the top of their lungs, taking over the entire giant pool - making it very uncomfortable for everyone else’- I saw a couple come and leave - the kids also followed us into the splash pad screaming so loudly and running around - kids are kids and it would have been okay if someone was there to check on them the pool is not monitored at all- also there was only one working elevator during our stay which was a little inconvenient but not a huge deal. Other than that it was very quiet- I would stay again.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Laura

This hotel is fancy and beautiful. The main issue I have with many hotels/motels cheap and pricey is the shower water pressure. I have long hair and to wash it with shampoo and conditioner after each pool session takes an hour because the water pressure is low and takes a while to get the shampoo out.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Theresa

10/10

Exceptional

15 Oct 2025

Wanda

Loved the hotel! The breakfast was very good the omelette amazing and the staff very friendly. Will stay here again when I am in the area.

Leisure Friends

8/10

Excellent

14 Oct 2025

melissa

The room was very clean as well as the bathroom! The pillows were very comfortable! Was very helpful when we asked for another comforter as my daughter spelt a bottle of water by accident on the one in the room and we explained to them and they brought one up within minutes Without any hesitation or attitude. The pool area was clean, but could’ve been a little bit cleaner as there were peoples hair all over the floor and areas to me that was gross but the pool was warm. I did not go in it have a hot tub and I don’t know why so that was kind of a bummer, they change the restaurant that they had there and I did not eat it. My daughter did and said it was just OK. I would stay here again.

Leisure Family

10/10

Exceptional

14 Oct 2025

Lauren

This was a great stay for our family trip to Lancaster. Pool with a kids activity pool in a separate area, small arcade, clean upgraded lounge areas, nice lobby bar. The staff at the desk was attentive and kind, warm cookies on arrival. I will for sure be back to stay at this property!

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Laurie

We had requested a king room for our reservation, unfortunately at check they told me it wasn’t available.

Leisure

8/10

Excellent

29 Sep 2025

Jill

Hotel was clean and friendly. Only issue was the noise in the room from the HVAC system. Up all night due to it.

Leisure Family

10/10

Exceptional

29 Sep 2025

Arlene

Great stay

The room was clean and ready for check-in. The stafff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Joseph

What a beautiful hotel! Clean and perfect!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Abel

End of summer getaway!

I alone with my family and the family dog had an excellent time during our stay in the hotel. This was our second time staying in this specific location and would be coming back in the near future.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Julie

There is a beautiful church and a small lake (or a large pond) right next to the resort which was so nice and serene.

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Kathleen

We stayed here for only one night. The pool area was really nice for kids and the staff was very lovely. The main room was very nice, but the bathroom was dirty. There was black stuff all over the tub that looked like maybe hair dye. There was hair all over. It didn’t seem like a thorough cleaning was done.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Lisa

Properly was clean

Leisure

10/10

Exceptional

31 Aug 2025

yuliya

Clean hotel. With nice pool for kids. Near all the Lancaster activities.

8/10

Excellent

29 Aug 2025

Nathaniel

Good.

Leisure Self

10/10

Exceptional

22 Aug 2025

Tearra

Great children's pool

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Jessica

Pricey but worth it

This place is worth the price. Clean and comfortable and the pool area was great for the kids.we could have spent a whole day at the pool alone if we had the time. We were there for a short trip to Dutchwonderland. Location is within walking distance to Starbucks so a major plus for me. Overall wonderful experience and would definitely stay here again;

Friends_and_family Family

4/10

Poor

16 Aug 2025

Philip

I would have expected better for a Hilton. The A/C unit was so loud I couldn't sleep and when I turn it off it got too hot. It took 10 min running the hot water to get warm. The toilet kept running when flushing so I would have to take the cover off and readjust the flapper. The room had to have the smallest trash can I've ever seen so I got a grocery bag to use. The desk had no pen or paper so I went down to the front desk to ask for some and had to wait 15 min while the clerk talked on the phone making arrangements for some type of party. By the time she was done there was a line of about a dozen people needing something. When I checked out nobody at the front desk so I just threw my key on the desk and left. I contacted Kirsten Heimbach guest service manager and she told me this room is scheduled for renovation and hope your stay next time is better. I asked to be refunded for at least 20% as I had no Idea I was getting a substandard room and never got a reply.....This room was horrible.

Leisure Self

6/10

Pleasant

12 Aug 2025

Moshe

Some of the staff were really friendly while some were pretty rude other wise very nice experience

10/10

Exceptional

10 Aug 2025

Jessica

Welcomed with warm chocolate walnut cookies once we were checked in along with water bottles in our room. We had a 2 queen bed with a pull out couch and it was perfect size for my family of 5. No microwave in the room but that was ok since we didn’t spend much time in there. Room and bathroom clean. Pool area was nice also. They have a separate kiddie pool area goes up to 2 feet I think…pool towels available. Restaurant for breakfast was good. Definitely would stay here next time but longer…2 days wasn’t enough for us to really enjoy the hotel so we will definitely be back again.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Madeline

Love the pool area the most.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

ariana

the property is quite nice and comfortable. Clean and amenities' are great for family

Family

6/10

Pleasant

30 Jul 2025

David

So we stayed on the 3rd floor the hall way was dark and smelled like mothballs.
Our comforter had blood on it so we changed rooms and they comped us breakfast

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Ericka

The property was nice and clean.

Leisure Family

4/10

Poor

27 Jul 2025

alan

Not sure it

2/10

Poor

27 Jul 2025

Daniel

Rooms are tiny, overpriced and are not well maintained. The door was broken in our bedroom.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

dana

Great stay

Lovely stay, had an issue with the cleanliness of the one bed at first but the staff was able to fix the problem right away. The rest of the stay was pleasant. The restaurant is delish.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

KIRSTY

Great location. Lovely hotel and clean and tidy outside and inside. Good parking.
Rooms spacious and nicely presented.
Good dining facilities and good quality breakfast.
Some staff could benefit from customer service training.

Leisure Family

10/10

Exceptional

22 Jul 2025

michael

Great stay. Close to the country and downtown.

Leisure

10/10

Exceptional

13 Jul 2025

Janet

This was a very clean hotel, great breakfast buffet awesome area for the kids to play and swim and the staff was great

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

SONIA

Clean, quiet, accessible. Definitely worth it

Leisure Family

8/10

Excellent

10 Jul 2025

Michael

Everything was pretty nice, the only negatives were the eating options and the pool area had a very strong chlorine smell, we couldn't stay in the area too long. There was only one cafe but the breakfast buffet was pretty good.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Matthew

My first time at a Double Tree and I was impressed. It was near the location I had to visit

Leisure Self

10/10

Exceptional

06 Jul 2025

Joanne

Hotel was beautiful and well kept.Breakfast not included which we knew before hand.We did pay for breakfast most mornings which was very good.Dinners were okay we were told they were prepared not made on premises.Staff was excellent.my grandkids enjoyed the pool.

10/10

Exceptional

05 Jul 2025

Clarisse

Great for families

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Paul

Everything was excellent, one of the best hotels I've ever stayed in. I didn't care for the dinner menu, not enough selection but the staff was great.

Leisure Family

10/10

Exceptional

03 Jul 2025

Ivette

Great family environment

Leisure Family

10/10

Exceptional

29 Jun 2025

Carol

Quick getaway with family - 6 kids so the pools were great to use.
Breakfast buffet was very nice, as well.

10/10

Exceptional

27 Jun 2025

juan

Perfect

10/10

Exceptional

25 Jun 2025

Evelyn

Excellent hotel, clean, updated. Breakfast was included, it was good and with many selections to choose.
Hotel 100% recommended.

Leisure Family

6/10

Pleasant

23 Jun 2025

Ruth

It was okay stayed many yrs ago was much better

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Angel

Awesome stay, kid's had a ball at the pool. Definitely will come back for a longer stay. Oh the coffee lattes are the best.

Friends_and_family Family

10/10

Exceptional

25 May 2025

Amber

I enjoyed my stay. But the staff needs some work. When I checked in and out I had to yell hello three times until someone came out to help me. Why wasn't anybody attending the desk? But other than that it was a nice hotal. I'd come again.

Leisure Family_with_children

6/10

Pleasant

25 May 2025

Doug

It’s time to update - and they should do it faster. It’s a beautiful facility that must have been wonderful in its heyday. However, it’s sagging in disappointment. You’ll still enjoy your stay but will feel like you’re missing something - paying the high prices with a removed jacuzzi and subpar cleaning of the pool. Things could be cleaned better but they are not every time you look. Overall, my family and I enjoyed our stay and the staff is nice but I expect more from a Hilton.

Leisure Family

10/10

Exceptional

23 May 2025

Michael

Mini Spring Vacation

A great place to stay! We enjoyed it very much!

Friends_and_family Friends

8/10

Excellent

22 May 2025

Donna

Enjoyable experience would stay again

Hotel was nice and close to everything we wanted to do. Pool was nice as well as arcade and splash pad for kids. Room was outdated.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Theona

It was a great place to stay and convenient to the spot complex my nephew played basketball at

Leisure Family

10/10

Exceptional

14 May 2025

Kristina

Clean, very nice, great amenities, quiet and comfortable. Friendly staff

Leisure Family_with_children

8/10

Excellent

09 May 2025

Tatiana

The hotel is lovely and they are updating the rooms. However, construction on rooms adjacent to ours began at 7 am and that was not how I expected anger to be awoken. One would think that they would keep remodeling in one area of the hotel and not use the adjacent rooms for sale, especially since the hotel was not full. The upgraded room was nice and spacious, but the bathroom lacked anywhere to hang towels or a bathrobe, and there was no hair dryer provided when there used to be.

Leisure Partner

10/10

Exceptional

05 May 2025

Gina

Super clean. The kids pool was cute. My kids loved it (2 & 4). There was a kids gate between the kids pool and big pool which I liked. The food at the hotel was good. Overall good experience.

Leisure Family_with_children

10/10

Exceptional

04 May 2025

April

Wonderful Stay!!

The hotel staff was very polite and helpful. The property was clean.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

Linda

We love the size of the one bedroom king suite especially when traveling with our teen granddaughter. Room and privacy for all!

Leisure Family

10/10

Exceptional

28 Apr 2025

John

My room was really nice had the suite with separate living room 2 tv s nice shower the bartender at the lounge was reallynice and the food thier was good definitely going back

Leisure Self

10/10

Exceptional

25 Apr 2025

Anny

Love this hotel we go often so the kids can enjoy the pool. Warm Cookies are amazing

10/10

Exceptional

22 Apr 2025

Milagros

A great stay with both beauty & comfort

I really enjoyed staying at DoubleTree in Lancaster, PA. From the moment we arrived everyone was so welcoming & friendly. The hotel was very clean, almost fancy for me, and beautiful. I love that there's an accessible \"Sweet Shop\" where snacks can be purchased. The pool is lovely. Very clean & pretty. Towels are provided. Its open until 10pm & thete's an adjacent kiddie section for the little ones. The rooms come stocjed with plenty of towels & pillows (important to me-4 to a bed) & they have comforters not just a thin blanket. It was well worth it for me. There's a restaurant/bar inside and its family friendly. I would definietly return!

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

George

Great placr

We had a great Easter weekend staying at Doubletree. My 3 granddaughters 7,6 and 1 year loved both pools. Breakfast buffet was excellent and reasonably priced. The suite worked out well for my daughters family.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Susana

Hotel is clean, and staff is friendly.

Leisure Family

10/10

Exceptional

15 Apr 2025

monica

A great place to stay.

It was wonderful. We will stay here again. Cookies are delicious!

Partner

10/10

Exceptional

15 Apr 2025

Mike

The Bartender Zach was the best part of the stay. He was awesome to have a conversation with and made great drinks.

Leisure Family

10/10

Exceptional

13 Apr 2025

Yvette

As always loved the cookies

Business_and_leisure Family

10/10

Exceptional

12 Apr 2025

Zee

Leisure Family_with_children

2/10

Poor

11 Apr 2025

Daniel

Beware of this hotel. Our sink and shower stopped draining on Monday night. Through the night they slowly drained. We flushed the toilet the next morning to have sewage flow into the shower through the drain. The odor of raw sewage in the room was terrible and disgusting, to a point of causing nasuea. We quickly gathered our items to check out.

Arriving at the front desk, I told the hostess of our problem. She offered the standard issue apology, but said they could do nothing to compensate because I used Expedia to book the hotel. She gave me a business card for the supervisor. I called and left a voicemail and as of 04/11/25, no one has called back. It seems they were happy to take our money, but when the room did not meet our expectations they stopped caring. If this was a low end, economy type hotel I'd expect this treatment as standard, but not from a Hilton hotel...

Leisure Family_with_children

10/10

Exceptional

06 Apr 2025

Kevin

Great time

10/10

Exceptional

31 Mar 2025

Chanel

Hotel was clean, staff were great from the front desk to the restaurant!

Business_and_leisure Family_with_children

8/10

Excellent

28 Mar 2025

Nancy

Nice property

Leisure Family

10/10

Exceptional

28 Mar 2025

Jayne

did not like the \"modified breakfast buffet\". did not feel it was worth the price.

8/10

Excellent

25 Mar 2025

Carolyn

The property was very nice and affordable.

Leisure Family

8/10

Excellent

23 Mar 2025

BLESSEY

They welcomed with warm cookie, it was great. They had game place and exercise place that was good. Breakfast was there but was paid not complimentary.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Stacey

Comfortable & clean.

10/10

Exceptional

14 Mar 2025

Kim

This is my second time staying at this property I like it close to places not too far and the pool area for the kids is nicer compared to other hotels. Room was spacious and pretty clean. For a short stay definitely recommend.

Leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Taylor

Best stay ever

Business_and_leisure Partner

10/10

Exceptional

24 Feb 2025

Colleen

We loved the hotel. But we noticed that there were a lot of non-hotel guests using the pool which made it very crowded at times.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2025

charlie

Great Hotel

Location was excellent close to major attractions and restaurants. Very friendly staff. Pool was heated which the kids enjoyed. The hotel gave the kids cookies that were excellent.

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

Kashonda

This Resort showed my family and I great customer service our entire stay there. Awesome staff throughout entire building.

Leisure Family_with_children