Name: DoubleTree Resort by Hilton Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, 17602, US

10/10

Exceptional

24 Jul 2026

Jamie

Great stay. Clean hotel and friendly staff

10/10

Exceptional

22 Jul 2026

Wilson

Clean property. Great staff

10/10

Exceptional

22 Jul 2026

William

Great place

Family_with_children

10/10

Exceptional

21 Jul 2026

Akhilesh

Overall experience was so good

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Tiffanie

Great stay.

Family_with_children

2/10

Poor

18 Jul 2026

Michael

Disappointed booked for a room with a tub n they didn't hv any

Family_with_children

10/10

Exceptional

16 Jul 2026

Ralph

N/A

Family_with_children

4/10

Poor

14 Jul 2026

Ellen

Staff was not responsive with request for towels and room cleaning. How to call 4 times for a one day visit. Furniture in the room was disappointing. No rugs, no chairs or desks. Disappointing.

Partner

6/10

Pleasant

13 Jul 2026

Dianne

The property was great, accommodation was great. Check in was trouble, arrive 4:15 for a 4 o'clock check in and room wasnt ready, they said half hour and it ended up being over an hour later when the room was finally ready.

Room was clean and comfortable, pool area was fun and clean. Restaurant was great

Family_with_children

10/10

Exceptional

08 Jul 2026

Leandra

Great family friendly stay. Pool was a big hit with our kids having two different sides one for the little ones was a bonus.
Having a restaurant with pub style food and great prices was a good addition as well didn’t need to go anywhere once we were settled. But if you choose to there is some fast food options at walking distance like McDonald’s, Jersey mikes, Starbucks . Overall a great stay in Lancaster

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Terrence

Room was not clean. Hair on shower walls, shower door broken, bottle tabs on the hotel room floor. We used the pull out couch. So much dirt and crumbs were found in there.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Barb

The room was nice but we were near an elevator and constantly heard the elevator every time it went up or down. Everything else was great

Partner

10/10

Exceptional

01 Jul 2026

Matthew

Very clean and spacious room with hard-surface flooring and comfortable beds. The location was peaceful with nearby food options. The pool was fabulous and the property was immaculate. This is a solid 3- to 4- star hotel.

10/10

Exceptional

29 Jun 2026

James

.

8/10

Excellent

28 Jun 2026

david

*

Family

8/10

Excellent

26 Jun 2026

JOSEPH

property needs a good cleaning on outside- windows have cobwebs, spiders, wasps.... outside of building and walkways look dirty, dusty. room itself was in good condition and clean. we were impressed by the size of the 2 queen suite we booked. definitely feels like a convention center. downside is when we arrived free cookies were already gone, although we did get some upon checkout. front desk staff did look unkempt with stained shirt. new staff starting did not have uniform yet. If you want a place where you can calmly sleep in cleanliness, we suggest this place.

Pet

10/10

Exceptional

26 Jun 2026

Ralph

N/A

Family_with_children

10/10

Exceptional

23 Jun 2026

Marc

First time there with family and I will definitely be going back. Pool and room and location was awesome

Family_with_children

6/10

Pleasant

22 Jun 2026

Melody

The hallway had not been vacuumed the 3 days we were there. Our bathroom rail looked like it had dry poop on it. The floors were dirty too.

Breakfast should be included not extra pricing

Partner

10/10

Exceptional

19 Jun 2026

scott

Great place

6/10

Pleasant

12 Jun 2026

Chris

Defiantly not the old willow valley resort. Overpriced. They did away with the hot tub in the pool area. They did away with the slide in the kids pool area. No more geese in the ponds. They don’t even off breakfast as part of a package with your room. Staff is friendly. Rooms are clean. Rooms to high though. Not enough amenities anymore. You can stay at tru by Hilton for the same price and get breakfast and more for your money.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Billie Jo

The hotel was very clean and the workers were exceptionally friendly. Great place to stay

Family

10/10

Exceptional

08 Jun 2026

JOAN

Clean room is expected as well as amenities
No free lobby coffee available
Poor signage in hallways
Ice available on 4th and 5th floors but had to call front desk to find where

Partner

10/10

Exceptional

08 Jun 2026

Tarah

Still enjoy the warm cookies. Kids liked the Indoor pool and small arcade. Room was spacious.

Family_with_children

6/10

Pleasant

07 Jun 2026

Steve

It was clean and quiet and available at the last minute. Could have used some complementary coffee.

Partner

10/10

Exceptional

04 Jun 2026

Linda

Nice clean hotel that is nicely maintained.

10/10

Exceptional

02 Jun 2026

Richard

The facility was in the midst of a renovation but the work was going on during the day when I was not present so it did not bother me. The staff was exceptionally helpful.

Self

10/10

Exceptional

31 May 2026

Greg

Went for basketball tournaments..conveniently located..great for kids..clean..great service..would rebook for next time!

Family_with_children

10/10

Exceptional

25 May 2026

Rebecca

Very family friendly! Enjoyed both indoor swimming pools with my grandson! Staff helpful! Love the warm cookies!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Stephanie

Staff were very kind and Hotel and room was very clean. Absolutely enjoyed our stay

Family_with_children

10/10

Exceptional

23 May 2026

Kristen

The front desk staff were absolutely helpful and went above and beyond. The room was clean. The pool and kiddie pool were a hit for our 7,6,2 yo. We definitely will be back!!
Breakfast was good loved the touch of customer ordered omelets.

Family_with_children

8/10

Excellent

21 May 2026

Mary Dalrymple

The housekeeping was five-star, but the room furniture was barely adequate. I understand there is renovation in progress, but there was almost no furniture in the sitting room and the sofa was impossible to get out of. It was almost impossible to get to the window side of the bed, with no lamp on that side. The whole arrangement looked like no one had thought about it. I actually pulled a table in from the hallway so we could eat pizza while we watched the ballgame on TV..and to top it off, the power drills started making noise about 9:30 AM...shame in you, Hilton. We are regular customers!

Partner

10/10

Exceptional

21 May 2026

Michael

Great property. Staff was excellent and room was clean and updated

Self

10/10

Exceptional

18 May 2026

Cara

Absolutely beautiful property, the room was immaculate and way bigger than I expected!

Self

10/10

Exceptional

16 May 2026

Kristen

I had never stayed at a doubletree before and now its going to be my go to. The suite was fantastic, the staff wonderful and extremely helpful. My only issue was the suite is near the elevator which is kind of old so you could hear it very loudly. Not the staffs fault at all and thankfully not many used it during the night!

Partner

10/10

Exceptional

04 May 2026

Gerald

Ware no problems with anything we enjoyed it all

8/10

Excellent

29 Apr 2026

Carmen

Clean room & friendly staff. Very helpful.
Hot tub was removed at this hotel. Sucks because I was really looking forward to it. Overall, this is a beautiful place.

10/10

Exceptional

27 Apr 2026

Elvin

Very blessed to be able to say we spent two nights at his hotel after this being our second time here and everything was as great as the first time. Definitely thinking about making this a yearly trip God willing

Family_with_children

10/10

Exceptional

23 Apr 2026

Yelissa

Will be booking again, we had a great time and staff was more than helpful! Thank you!

Friends_and_family Family

4/10

Poor

22 Apr 2026

Carlos

The hotel is undergoing renovations and still expensive. As a Hilton Honors member I would have liked to known hotel was under construction. There are olenty of other Hilton options in area. The room was underwhelming. In addition, very noisy throughout the night. I was very disappointed in my stay.

Self

8/10

Excellent

19 Apr 2026

Calvin

Property is currently being upgraded... beautiful grounds. A bit further away from main attractions than I would have preferred.

Friends

10/10

Exceptional

14 Apr 2026

Joan

Great

6/10

Pleasant

07 Apr 2026

Anya

This place is under renovation and hopefully these things will be addressed with the renovation, but the cleanliness in the pool area was an issue. On our stay, we found a clump of hair floating in the adult pool as well as a used bandaid at the edge of the pool (wet). The kids pool had some straw wrappers floating in it.

The carpet in the hallways are pretty stained and gross. The staff was nice enough, but the walls are paper thin. To be determined if this will be addressed with the renovation or not.

Family_with_children

10/10

Exceptional

27 Mar 2026

JACQUELINE

We’ve stayed here 3 times. Great location.

Partner

10/10

Exceptional

16 Mar 2026

Toni

We had such a great stay at the DoubleTree Resort by Hilton Lancaster while we were in town for a cheer competition. We booked knowing there was construction going on, but it honestly didn’t impact our stay at all. Our room was at the end of the hallway and the rest of the hall was blocked off for construction, but there was no noise, no smells, and no disruption whatsoever.

The room itself was immaculate. I’m very picky when it comes to cleanliness, and it was spotless—no dust, no issues, and extremely comfortable.

The staff was also fantastic. Everyone was friendly and helpful, and they even allowed us to check in early before the official 4 PM check-in time, which we really appreciated after traveling.

Breakfast isn’t included, but the $15 was absolutely worth it. There were plenty of options, and the chef was incredibly kind about coming out to answer our questions about food allergies and ingredients.

Overall, this was a wonderful stay and we would absolutely stay here again. If you’re coming to Lancaster for a cheer competition or event, this is a great place to stay. Thank you to the staff and management for making our stay so enjoyable—we really appreciated it!

Family_with_children

10/10

Exceptional

11 Mar 2026

Jeffrey

I have stayed in the Double Tree Resort on other occasions, usually during a conference. This is a terrific place to rest and reflect. Situated throughout the Lobby area are many places to rest or work, particularly in the large series of desks with outlets. The internet was reliable, and I was able to complete remote work without any issues.

Self

8/10

Excellent

21 Feb 2026

Patrick

Our room was very clean and staff was friendly with any questions we had

4/10

Poor

17 Feb 2026

Phillip

The property itself is very nice. Rooms and bathrooms were clean I loved getting warm cookies on arrival they were a very nice touch, my issue is they have some sort of construction happening on the 4th floor and me staying in room 3012 it sounded like they were right on top of us.

On Feb 16th a Monday at 7:15am my family was awakened jarringly by the loudest noises and banging going on up stairs. By 10:45 I called the front desk to ask about the construction and was told it was supposed to be only from 10am-5pm but theres nothing they can do. She told me it was noted on their website. I let her know that I booked through Expedia as I am sure many people do and saw no mention of construction but also when I checked in for my stay at the front desk the lady made no mention of construction either. We had to leave right then to get away from the resort till after 6pm to make sure they would be done.

On Tuesday Feb 17th they started construction at 9:12am and we just decided to pack and leave.

I’m on what was supposed to be a relaxing vacation and paid $178 pernight for a room while traveling across PA on this leg of the trip and basically got ran out the building. I would NOT recommend staying there until any construction they have going on is complete. I will post on Google review and if they allow video I will up load my recordings.

Family_with_children

8/10

Excellent

16 Feb 2026

Maria

Some TLC upgrade

10/10

Exceptional

03 Feb 2026

Chana

the room was very comfortable and the staff was extremely courteous and pleasant

Leisure Family_with_children

8/10

Excellent

02 Feb 2026

Richard

Staff was great.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Kimberly

Quick and friendly check in!!

Leisure

6/10

Pleasant

18 Jan 2026

Steve

The heat did not work well. We could not get the temp above 68 degrees. The room was nice and staff was courteous. My biggest complaint was that when we went for the breakfast buffet they wanted paid before entering and eating......this is not a fast food situation and is unheard of. I walked out without playing that game and will probably not go back to this location.

Leisure Family

10/10

Exceptional

12 Jan 2026

Mario

Very courteous staff

Leisure Family

8/10

Excellent

10 Jan 2026

Kaitlin

The kids had a blast! They loved the pool! We did notice a few stains on the bed frame that kind of grossed me out. Room seemed pretty clean but could have been better. We enjoyed our dinner at the restaurant. We will be back because the kids pool really is worth it!

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Andrew

Great hotel conveniently located in Lancaster with plenty of amenities. Overall our stay was great and the staff was friendly. Hotel was clean and restaurant was good. The pool/mini indoor water park and game room are great for the kids.

The only reason I can't give 5 stars is because I compare it to what it was when it was Willow Valley resort. It's great for what it is now, but it lost a lot of the local authentic charm of the original Willow Valley resort. Some of what was removed includes the gift shops, bakery, hot tub + sauna, and most notably the smorgasbord restaurants. If I could offer any suggestions for improvement, it would be to infuse some of the local culture into the hotel. It will never be what it was, and it would probably not be financially viable to have a full smorgasbord style restaurant onsite. However, adding some Pennsylvania Dutch inspired entree options to the restaurant menu would make it feel less generic.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Candice

Clean, friendly staff and lots of amenities

10/10

Exceptional

01 Jan 2026

La Juanda

The staff, from check in to check out, were helpful and patient and provided information and assistance. The Bistro staff were also wonderful and ready to help and provided anything we needed. The woman making the omelettes would ask afterwards, \"How was it?\" That was so nice how much she cared to please us. Everything was clean and comfortable.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

george

Excellent stay, only issue was noise from construction early in the am

Leisure Family

10/10

Exceptional

27 Dec 2025

Paul

Everything is good.
Hope breakfast has more options

Leisure Family

10/10

Exceptional

16 Dec 2025

Geocel

Great beds and pillows; a very spacious room for the 4 of us, the kids loved the big heated indoor pool and arcade. Great welcome cookies, and friendly staff! second time here and I'll be back again next year.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Julia

We checked in but couldn’t sleep in the room. In the room #2004 right next to the bed small door with the lock on it. And behind the door some kind of motor working nonstop. We asked for another room. We were told that there is no rooms available. We checked out at midnight.

Business_and_leisure Family

6/10

Pleasant

28 Nov 2025

Terry

Front desk was friendly and very helpful, housekeeping tried to rush us out of our room two hours before check out, this location may benefit from reinstalling the hot tub that was removed

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Nicholas

The staff was amazing. The Maid that did our room was so friendly and kind to my small children. The pool was great. Only complaint was how expensive the arcade games were. But my boys loved playing them so it was good. We loved everything about it. thank you so much

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Teresa

Best location countryside but close to shows, shopping and dining

10/10

Exceptional

20 Nov 2025

Zachary

Great facilities
Clean room
Everything was great.

Business

4/10

Poor

16 Nov 2025

Rebecca

The room had sliding doors that opened to the wedding in progress. It was disconcerting knowing a full party was raging on the other side of the glass. We felt closed in and the music was extremely loud until 10:00pm. The mattress was hard and had a weird lump down the whole side that wouldn't move.

Overpriced and underwhelming

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Jisell

Staff upon check in was amazing , was greeted by Rosa. Very professional and easy check in . Warm Cookies are great and staff is friendly .Breakfast staff is efficient and welcoming . Good food and options. Hotel is very clean . Beds are extremely comfy . Very easy to get by the town by using Lyft or Ubers.

Partner

10/10

Exceptional

10 Nov 2025

Jamie

Clean, quiet and convenient. On site restaurant had great lunch and dinner did not eat breakfast. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Mario

Great stay, our night was very peaceful

Leisure Family

8/10

Excellent

21 Oct 2025

Amber

Nice family getaway

We usually stay at Hilton’s whenever we go on vacation due to the flexible pet policy - the hotel itself is nice, it’s at a great location - conveniently located next to a shopping center with Starbucks , dominos, cvs, etc and across the street is a McDonald’s and a giant - the hotel rooms and grounds were very clean. The room was a little smaller than other Hilton’s I’ve stayed at and they didn’t offer a free breakfast which was disappointing but it was okay for my family of three plus our dog for two nights- any longer and it would have been cramped. They have a huge indoor heated pool here with a indoor splash pad for smaller kids which we loved however it wasn’t very clean- three times we visited and they had the same dirt on the floor and clumps of hair the hole time So I know it hasn’t been mopped - the splash pad is freezing like abnormally cold but our kid enjoyed it- the only issue was the first night there was about 10-12 , about 12!62-3 old kids screaming at the top of their lungs, taking over the entire giant pool - making it very uncomfortable for everyone else’- I saw a couple come and leave - the kids also followed us into the splash pad screaming so loudly and running around - kids are kids and it would have been okay if someone was there to check on them the pool is not monitored at all- also there was only one working elevator during our stay which was a little inconvenient but not a huge deal. Other than that it was very quiet- I would stay again.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Laura

This hotel is fancy and beautiful. The main issue I have with many hotels/motels cheap and pricey is the shower water pressure. I have long hair and to wash it with shampoo and conditioner after each pool session takes an hour because the water pressure is low and takes a while to get the shampoo out.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Theresa

.

10/10

Exceptional

15 Oct 2025

Wanda

Loved the hotel! The breakfast was very good the omelette amazing and the staff very friendly. Will stay here again when I am in the area.

Leisure Friends

8/10

Excellent

14 Oct 2025

melissa

The room was very clean as well as the bathroom! The pillows were very comfortable! Was very helpful when we asked for another comforter as my daughter spelt a bottle of water by accident on the one in the room and we explained to them and they brought one up within minutes Without any hesitation or attitude. The pool area was clean, but could’ve been a little bit cleaner as there were peoples hair all over the floor and areas to me that was gross but the pool was warm. I did not go in it have a hot tub and I don’t know why so that was kind of a bummer, they change the restaurant that they had there and I did not eat it. My daughter did and said it was just OK. I would stay here again.

Leisure Family

10/10

Exceptional

14 Oct 2025

Lauren

This was a great stay for our family trip to Lancaster. Pool with a kids activity pool in a separate area, small arcade, clean upgraded lounge areas, nice lobby bar. The staff at the desk was attentive and kind, warm cookies on arrival. I will for sure be back to stay at this property!

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Laurie

We had requested a king room for our reservation, unfortunately at check they told me it wasn’t available.

Leisure

8/10

Excellent

29 Sep 2025

Jill

Hotel was clean and friendly. Only issue was the noise in the room from the HVAC system. Up all night due to it.

Leisure Family

10/10

Exceptional

29 Sep 2025

Arlene

Great stay

The room was clean and ready for check-in. The stafff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Joseph

What a beautiful hotel! Clean and perfect!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Abel

End of summer getaway!

I alone with my family and the family dog had an excellent time during our stay in the hotel. This was our second time staying in this specific location and would be coming back in the near future.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Julie

There is a beautiful church and a small lake (or a large pond) right next to the resort which was so nice and serene.

Leisure Family_with_children

6/10

Pleasant

04 Sep 2025

Kathleen

We stayed here for only one night. The pool area was really nice for kids and the staff was very lovely. The main room was very nice, but the bathroom was dirty. There was black stuff all over the tub that looked like maybe hair dye. There was hair all over. It didn’t seem like a thorough cleaning was done.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Lisa

Properly was clean

Leisure

10/10

Exceptional

31 Aug 2025

yuliya

Clean hotel. With nice pool for kids. Near all the Lancaster activities.

8/10

Excellent

29 Aug 2025

Nathaniel

Good.

Leisure Self

10/10

Exceptional

22 Aug 2025

Tearra

Great children's pool

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Jessica

Pricey but worth it

This place is worth the price. Clean and comfortable and the pool area was great for the kids.we could have spent a whole day at the pool alone if we had the time. We were there for a short trip to Dutchwonderland. Location is within walking distance to Starbucks so a major plus for me. Overall wonderful experience and would definitely stay here again;

Friends_and_family Family

4/10

Poor

16 Aug 2025

Philip

I would have expected better for a Hilton. The A/C unit was so loud I couldn't sleep and when I turn it off it got too hot. It took 10 min running the hot water to get warm. The toilet kept running when flushing so I would have to take the cover off and readjust the flapper. The room had to have the smallest trash can I've ever seen so I got a grocery bag to use. The desk had no pen or paper so I went down to the front desk to ask for some and had to wait 15 min while the clerk talked on the phone making arrangements for some type of party. By the time she was done there was a line of about a dozen people needing something. When I checked out nobody at the front desk so I just threw my key on the desk and left. I contacted Kirsten Heimbach guest service manager and she told me this room is scheduled for renovation and hope your stay next time is better. I asked to be refunded for at least 20% as I had no Idea I was getting a substandard room and never got a reply.....This room was horrible.

Leisure Self

6/10

Pleasant

12 Aug 2025

Moshe

Some of the staff were really friendly while some were pretty rude other wise very nice experience

10/10

Exceptional

10 Aug 2025

Jessica

Welcomed with warm chocolate walnut cookies once we were checked in along with water bottles in our room. We had a 2 queen bed with a pull out couch and it was perfect size for my family of 5. No microwave in the room but that was ok since we didn’t spend much time in there. Room and bathroom clean. Pool area was nice also. They have a separate kiddie pool area goes up to 2 feet I think…pool towels available. Restaurant for breakfast was good. Definitely would stay here next time but longer…2 days wasn’t enough for us to really enjoy the hotel so we will definitely be back again.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Madeline

Love the pool area the most.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

ariana

the property is quite nice and comfortable. Clean and amenities' are great for family

Family

6/10

Pleasant

30 Jul 2025

David

So we stayed on the 3rd floor the hall way was dark and smelled like mothballs.
Our comforter had blood on it so we changed rooms and they comped us breakfast

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Ericka

The property was nice and clean.

Leisure Family

4/10

Poor

27 Jul 2025

alan

Not sure it

2/10

Poor

27 Jul 2025

Daniel

Rooms are tiny, overpriced and are not well maintained. The door was broken in our bedroom.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

dana

Great stay

Lovely stay, had an issue with the cleanliness of the one bed at first but the staff was able to fix the problem right away. The rest of the stay was pleasant. The restaurant is delish.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

KIRSTY

Great location. Lovely hotel and clean and tidy outside and inside. Good parking.
Rooms spacious and nicely presented.
Good dining facilities and good quality breakfast.
Some staff could benefit from customer service training.

Leisure Family

10/10

Exceptional

22 Jul 2025

michael

Great stay. Close to the country and downtown.

Leisure