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Red Roof Inn Lancaster - Strasburg

Lancaster - PA · United States

2390 Lincoln Highway EastView location

5.2/10Review score968 Reviews
Cleanliness5.2/105.2
Service6.0/106.0
Comfort5.6/105.6
Condition4.8/104.8
Location8.2/108.2
Neighborhood7.4/107.4
Value4.6/104.6
Amenities4.8/104.8
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About Red Roof Inn Lancaster - Strasburg

A pet-friendly, non-smoking hotel with a heated outdoor pool in the heart of Amish Country, this accommodation welcomes work and leisure travellers alike. In addition to the popular Amish village and farms, there are other entertainment venues in the vicinity as well – like the American Music Theatre.

Parents travelling with their children can treat them to a pony ride in the Kitchen Kettle Village, just 7 km away. Parking is free for all vehicles, making this hotel especially convenient and affordable for RV travellers and large groups travelling by bus.

The Wi-Fi internet access and the continental breakfast each morning also are free of charge for the guests.

Read more about this hotelShow less

With a stay at Red Roof Inn Lancaster - Strasburg in Lancaster (Dutch Countryside), you'll be steps from Amish Farm and House and 4 minutes by foot from American Music Theatre Lancaster.

This hotel is 2.8 mi (4.6 km) from Sight and Sound Theatre and 1 mi (1.5 km) from Tanger Outlets Lancaster. Make yourself at home in one of the 53 guestrooms featuring refrigerators and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:30 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 100 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
    • Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

    Spanish

Nearby attractions

Amish Farm and House 0.1 km / 0.1 mi
The Shops @ Rockvale 0.2 km / 0.1 mi
American Music Theatre Lancaster 0.4 km / 0.2 mi
Tanger Outlets Lancaster 1.3 km / 0.8 mi
Dutch Wonderland 1.4 km / 0.9 mi
Lost Treasure Mini Golf 1.5 km / 1 mi
Mennonite Life 1.9 km / 1.2 mi
Biblical Tabernacle Reproduction 1.9 km / 1.2 mi
The Amish Village 3.2 km / 2 mi
Bird in Hand Farmers Market 3.9 km / 2.4 mi
Bird-in-Hand Stage 4.3 km / 2.6 mi
Village of Dutch Delights 4.3 km / 2.7 mi
Waters Edge Mini Golf 4.3 km / 2.7 mi
Sight and Sound Theatre 4.6 km / 2.8 mi
Strasburg Heritage Society 5.8 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 53
  • Number of floors (main building): 2
  • Double rooms: 26
  • Connecting rooms
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
Show 14 more facilities & services
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Lift accessExtra charge
  • Newspapers
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Sun loungers
  • TV lounge
  • Deposit on arrivalExtra charge
  • Early Check-inExtra charge
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE NON SMOKINGQUADRUPLE • DELUXE NON SMOKINGQUA.DX-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    QUADRUPLE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accesible DeluxeDouble or Twin • Accesible DeluxeDBT.H6-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    Double or Twin Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDS • 1 Bedroom • 5 m²DBL.2Q-DX
    DOUBLE DELUXE TWO QUEEN BEDSPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 BedroomDBL.KG-SU

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wake-up service
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR NON SMOKINGDOUBLE • SUPERIOR NON SMOKINGDBL.SU-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE SUPERIOR NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accesible DeluxeDOUBLE • Accesible Deluxe • 1 Bedroom • 26 m²DBL.H6-DX
    DOUBLE Accesible DeluxePhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Red Roof Inn Lancaster - Strasburg

    DOUBLE Accesible Deluxe

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-DX

    Room amenities

    • Wheelchair-accessible
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Red Roof Inn Lancaster - Strasburg

5.2
Review score
968 Reviews
Cleanliness
5.2 /10
Service
6.0 /10
Comfort
5.6 /10
Condition
4.8 /10
Location
8.2 /10
Neighborhood
7.4 /10
Value
4.6 /10
Amenities
4.8 /10
100 reviews shown
4/10
Poor
01 Aug 2026
Tangie
Very run down and it had a bad smell. I guess you get what you pay for. It was cheap.
2/10
Poor
26 Jul 2026
Ruth
We were there 6 days. Never cleaned the room. Limited 2 rolls of toilet paper. If you need towels you had to return used ones to the office to get clean ones. Pool not open. A Mom Dad and baby were thete over a week and when she asked for a clean sheet he told her $30. They wanted to stay longer and he wanted another deposit. Take out your own trash. Advertise breakfast...nothing available.
No coffee pots . 1 wash cloth 1 hand towel. Mattress with huge divet in bed. Room dirty. Floors dirty. 1 little bar hand soap, & nothing else
10/10
Exceptional
12 Jul 2026
Joseph
The rooms are clean and the staff friendly and helpful.
Family_with_children
6/10
Pleasant
03 Jul 2026
Michael
Outside looked shabby
Partner
2/10
Poor
29 Jun 2026
Nayhomi
I could not stay here and ended up leaving that same day. When I arrived, I realized it was not what I expected. The lobby was very clean, and that is the one positive thing I can say.
I had reserved a room with two queen beds, but when I finally got into the room, there was only one queen bed, and the room had a strange smell. When I went to ask about my reservation, I was told that was the only room they had available and that it was what showed in their system.

Unfortunately, my experience was not a good one. I hope everyone else’s experience is much better.
Family_with_children
4/10
Poor
17 Jun 2026
Tessa
This was the worst-maintained property I've ever stayed at, yet it was ridiculously expensive for a motel, twice what I usually pay.
Partner
2/10
Poor
07 Jun 2026
Danielle
DO NOT STAY HERE, NOT SAFE!!

Completely disgusting excuse of a hotel. Not only would I not recommend, I would STRONGLY recommend people avoid it (DANGEROUS)!! The people who stay there are long term section 8 housing. There is a lot next door that 40-60 people party at night, there were beer bottles and vomit everywhere in the morning. The rooms were horrendous, the pool wasn’t open, and as I’ve said multiple times, this place was NOT safe. If you’re coming to visit Lancaster do much more research on hotels, because there are plenty of nicer/safer ones there. This was is the LOWEST OF THE LOW! We will be forwarding this information to chamber of commerce of Strasburg. ** LOTS OF FIRE CODE VIOLATIONS AS WELL **
Partner
2/10
Poor
29 May 2026
stephanie
You get what you pay for. Pay more!
Friends
10/10
Exceptional
15 May 2026
Rafaela
Clean room and good parking
Family
6/10
Pleasant
03 May 2026
Aileen
We stayed here one night after seeing a show at American Theater, basically across the street. I would only stay here again as a last resort…and ONLY for one night.
Partner
8/10
Excellent
24 Apr 2026
Alan
a very good value for the price
Partner
2/10
Poor
20 Apr 2026
CHRISTOPHER
Plumbing made terrible noise and no hot water in shower no shower curtain in room ,a/c wouldn't stay running ,sink was backing up
Partner
6/10
Pleasant
04 Apr 2026
Amy
Wven thonit was pet friendly the room stunk like dog
2/10
Poor
24 Mar 2026
Tamara
The only good thing was it was pet friendly. It was dirty I side and out. Broken bed. Broken sink. You should never have a welfare hotel on your app.
Partner
8/10
Excellent
08 Jan 2026
Kevin
Friendly staff
Friends_and_family Family
4/10
Poor
03 Jan 2026
Danielle
The room wasn't clean it smelled and there were bugs
Self
2/10
Poor
14 Nov 2025
Roger
The room had an overwelming doggy smell. I had to refuse to stay there, regardless of the consequences.
Friends_and_family Family
4/10
Poor
21 Oct 2025
Amy
Sink was busted and leaked water on the floor. The tub was half clogged so when you took a shower you had to stand in water up to your ankles. And you had to almost beg to get some clean towels.
Leisure Family
10/10
Exceptional
19 Oct 2025
Charles
Clean Room
Shops near by
Leisure Partner
4/10
Poor
17 Oct 2025
Thephahak
Room smells strong ammonia odor
Leisure Partner
2/10
Poor
13 Oct 2025
Pedro
No good
Leisure Family
4/10
Poor
12 Oct 2025
Ann Marie
Needs updating
Leisure
2/10
Poor
25 Sep 2025
Ida

Never again.

Floors were sticky Had to keep shoes on entire time I was in the room. Mold on shower ceiling. A/C was noisy and never shut off. Towels were stained. Knobs for sink and shower faucets were missing. Office area was dark and unkempt.
Self
8/10
Excellent
10 Sep 2025
crystal
Close to venue
cleaning could be better
staff friendly
Leisure Partner
2/10
Poor
31 Aug 2025
Caroline
I liked nothing about this property. It was the worst stay ever. Dirty completely disgusting. I couldn’t even sleep because of the safety of my children. Had someone banging on my door at 12 midnight woke up my children in panic. I do not recommend this place. It should be shut down.
Family_with_children
2/10
Poor
24 Aug 2025
Marisa
The building smelled disgusting. The entire building is very old and the rooms are gross. The walls are very thin so you hear everything. The hallway smelled gross. The entire place was foul. Was not worth the money that was charged.
Family
2/10
Poor
17 Aug 2025
CRYSTAL
Everything was dirty even the towels. There was all noise all night. Not to safe at this hotel. People standing outside the doors all thru the middle of night and yelling. The day time staff at fest was very nice but at night the staff member was sketchy.
Business_and_leisure Family
6/10
Pleasant
27 Jul 2025
Brandie
Staff was nice and kind it was quit
Leisure Family
6/10
Pleasant
26 Jul 2025
Kenneth
Smoke alarm was beeping. And toilet flush. Hard
Business_and_leisure Partner
4/10
Poor
13 Jul 2025
Elaine
As soon as you walk into the hotel lobby you can see the paint coming off the walls. When you walk into the part of the hotel where your room is it smells like cleaning supplies or smoke, can't figure which one. Volume on television didn't work. The remote was filthy. The television was very small. Found a silverfish on the wall in the bathroom. But the bed was the most comfortable I slept it
Leisure Partner
6/10
Pleasant
23 Jun 2025
david
slept well; adequate accommodations
Leisure Self
4/10
Poor
20 Jun 2025
Annette
The place was very dirty
2/10
Poor
19 Jun 2025
Frances
The place was very dirty. We stayed 2 nights and no one changed the sheets. I had to go to the desk to get clean towels. Had to use one little bar of soap for washing hands and showering. The dog next door barked all night long. I will never go to a Red Roof Inn again.
Leisure Pet
2/10
Poor
09 Jun 2025
Jose
No room avaliable
6/10
Pleasant
08 Jun 2025
James
Didnd
Business Self
6/10
Pleasant
26 May 2025
Renee
Ok
2/10
Poor
25 May 2025
Angela
Terrible place.
Leisure Family
10/10
Exceptional
25 May 2025
Ana
Nice
Partner
2/10
Poor
21 May 2025
armalinda
It was rundown
Leisure Family
6/10
Pleasant
19 May 2025
Vicki

May 2025

My husband and I stayed overnight for a concert. The hotel needs major work outside and is very outdated upon first sight. The room itself was ok and the staff was helpful. We stayed here because it was within walking distance to The American Music Theater.
Partner
4/10
Poor
11 May 2025
Samantha
The bed sink in the middle and uncomfortable. The cleaner left trash behind. It is dusty. Floor is sticky.
Friends_and_family Family
2/10
Poor
26 Apr 2025
Verified traveler

Beware - overbooks and do not offer alternatives

never received a call telling me that they didn't have a room that I booked until an hour before I left. when asked about where my 3rd person can sleep, was told they had no options or roll-out beds
6/10
Pleasant
26 Apr 2025
Deborah
We booked 2 rooms based on info and pix on Expedia. The inside rooms were clean but the outside property was off-putting and def needs some TLC. Some Fresh paint and landscaping would go a long way. I found the bed to be comfortable but my husband and the other couple with us did not. AC was a window unit and loud. The extra lock on our room door was missing. Broken, we guessed. Service animals (dogs) were barking through the night. The women who checked us in and out were welcoming and helpful. It’s a great location and price was reasonable.
Leisure Family
4/10
Poor
26 Apr 2025
Jeanne
The woman at the desk was very sweet and went out of her way to accommodate us. Her boss was rude and dismissive. Our room was very clean. But the whole place is beat up. Bathroom was clean but had no grab bars in the tub.
Leisure
10/10
Exceptional
20 Apr 2025
Gabriela
Location and convenience and the front desk staff very friendly and professional!
Leisure Partner
2/10
Poor
13 Apr 2025
Erik
Absolutely nothing good about this property. They gave us1 wash cloth for 3 people, you had to exchange a wash cloth to get another wash cloth. The room was way too small. Dogs barking day and night. They supplied one little trash can that was very much over flowing and they charged me for that stating the room was trashed. I cleaned up all trash and piled it around the overflowing trash can and thats what they called trashed. Also,my grandson left 2 little spots of a candy stain on a sheet so they charged me $50.00 , incase the stain didn't come out. What fitted queen size sheet costs $50.00? Upon arrival the customer service representative was yelling at the customer in front of me. He was very short and unfriendly with me. There is not one redeeming quality about this property. Upon check out the representative was accusatory in regards to the room. We will NEVER stay here again. We have always had a great experience with Red Roof Inn and thought it was a good place to stay,boy were wrong. To the hotel chain,I highly recommend you dump this owner from your chsin. They are giving your brand a bad name. Please take these reviews to heart. I wish I would have read them before I booked my trip. All the other reviews are accurate.
Leisure Family
6/10
Pleasant
09 Apr 2025
David
It was a new place to spend a day for maintenance. It was ok other than the dirty linen i felt. Dirty towels also. But i would return and ask for cleaner if i ever return. Thank you for the services.
Business_and_leisure Self
2/10
Poor
04 Apr 2025
brian

Terrible everything

I have nothing good to say about this place except that i could have my dog without extra fees
Friends_and_family Family
2/10
Poor
03 Apr 2025
Cassandra

Dont waste time

Ignorant employees not all just most. my room without power for the last 18 hours with no offer to change room temporarily get another room at a discounted rate. Not even an extension cord from another room. Waiting on electrican they say. After 12 hours of no power contact corprate. Now being told to leave cuz in email to corprate i said \"the in(dian) run places are trash anymore\" apparently that hurts theyre feelings. Pool does not work but brand new washer works great. Room needed deep cleaned but given the place i wasnt expecting much on that end. Only get one key card and have to pay for more if u want it.


Yes i am putting this while still angery
Friends_and_family Family
2/10
Poor
19 Mar 2025
Allan

No hot water!

Never had any hot water
Partner
6/10
Pleasant
14 Feb 2025
Jennifer
Run down, maybe it’s better during the season
Pet
2/10
Poor
14 Feb 2025
Jennifer
Unexpected fees not listed on Expedia
Leisure Pet
2/10
Poor
03 Feb 2025
fred
Ac made noise all night like it was falling apart.
They attempted to charge my card the next say for no apparent reason

No explanation just charged on it.
Business Self
8/10
Excellent
21 Jan 2025
Melissa
People keep to themselves
Leisure Family
2/10
Poor
11 Jan 2025
Zachary

Greedy Corners I just want your mind

These people will ever charge you and then laugh in your face
Friends_and_family Family
2/10
Poor
11 Jan 2025
Larry

Worst stay ever

Book the room for a week Friday to Friday Thursday morning, at 8 AM. They knocked on my door and told me. I needed to check out and I'm like no I have a weak reservation. I need to check out tomorrow. Well, they made me pay for an extra day because apparently I checked in too early that we're all whatever and then when after I left they charged me 400 for a service fee. For cleaning the room
Friends_and_family Family
6/10
Pleasant
02 Jan 2025
Lynn
There is no hot water. I cant take a shower with cold water. Everything else was good
Self
8/10
Excellent
24 Dec 2024
DARWIN
La atencion dada por los empleado muy buena
Business_and_leisure Family
6/10
Pleasant
22 Dec 2024
Jessica
Would of been better if things where replaced like televisions a walls need re painted curtains need to be thrown away but a quick and easy stay
Business_and_leisure Partner
4/10
Poor
16 Dec 2024
Dolores
We did not like anything about the Red Roof Inn. The linens were terrible, the towels were terrible. The shower rod was incorrectly placed. No tissues in the room. The phone did not work. The clock did not work. We had to jiggle the TV around to work. Shower soap and shampoo dispensers were empty. Floors and paint were worn!!!! Also, the Red Roof at 2390 Lincoln Highway we had booked first and I would not even go inside!!!!! AND EXPEDIA WAS FRUSTRATING!!!!!!!!! The hotel was ok with us canceling because the reservation was made only 10 minutes before we wanted to cancel and EXPEDIA KEPT HANGING UP ON ME!!!!!! WE WERE NOT HAPPY!!!!! Red Roof Inns in Lancaster NEED TO BE REMODELED!!!!!!!!!!! They don't look ANYTHING like the website.
Partner
8/10
Excellent
10 Dec 2024
Melissa
People left you alone
Leisure Family
8/10
Excellent
09 Dec 2024
Rob
Room was in great condition, very clean and updated for the price. No one was available at the desk for checkout, which was disappointing. I left they keys and hoped for the best.
Friends_and_family Friends
6/10
Pleasant
07 Dec 2024
Roxanne
Heating/cooling system is a little noisy. Rooms are clean. Because dogs are allowed, lots of poop needs cleaned up outside in the grass. Owners are pleasant.
Business_and_leisure
10/10
Exceptional
03 Dec 2024
Carlos
Bueno
Friends_and_family Family
6/10
Pleasant
24 Nov 2024
jacques
the have some people with dogs
Leisure Family
8/10
Excellent
22 Nov 2024
Melissa
Shopping and other things
Leisure Family
8/10
Excellent
22 Nov 2024
Melissa
Always something do around there
Leisure Pet
8/10
Excellent
21 Nov 2024
Melissa
Quite
Leisure Pet
10/10
Exceptional
18 Nov 2024
Kimberly
The water was not hot but warm. Did not report as we only stayed one day and discovered when taking shower in AM of leaving.
Leisure Family
10/10
Exceptional
17 Nov 2024
David
Nice and quiet, very friendly staff. Thanks
Leisure Partner
8/10
Excellent
12 Nov 2024
Verified traveler
Everything was clean and in working order. Only complaint is the bed was rock hard. Overall pleased.
Partner
6/10
Pleasant
12 Nov 2024
Petia
no hot water first day of stay
Leisure Pet
2/10
Poor
11 Nov 2024
Aiden
Dirty
2/10
Poor
11 Nov 2024
nicholas

Don't stay here

It was awful the room smelled like cat pee And wet dog. The fridge didn't work I was sticking to the floor n the bed was so sunk inike it was broken I was afraid to touch anything in the room I had to get my own cleaning supplies to clean the floor then the toilet just kept running non stop the hot water didn't work it was a awful experience if I could give them a negative review I would tht place should be condemned it had roaches.
Friends_and_family Family
2/10
Poor
10 Nov 2024
Sean

Horrible experience. Dirty

Horrible, went with two small children for a weekend trip in a non smoking
Hotel. Walked in the hallway. Strong Oder of cigarettes. Room was sticky, dirty, ripped chair, cigarette burns on the tub. Not the place to bring two small children.
Never offered a refund or anything
NEVER AGAIN do not book here
Friends_and_family Family
8/10
Excellent
05 Nov 2024
Melissa
Quiet
Leisure Family
4/10
Poor
03 Nov 2024
G
Old and run down. Very noisy. The room reminded me of my sons dorm room, not exactly filthy, but not reality clean either
Friends_and_family Family
4/10
Poor
02 Nov 2024
Randy

Nasty

Very dirty bathroom 2 very small towels we ask for more too shower which the responded we could not have!!! No soap no shampoo… shower itself was very dirty cold water in sink did not work on hot was told it’s non smoking yet the hallway smells of smoke very bad just filthy stink windows in whole motel are white from stains and very dirty overall just a very nasty place too stay will not be back yuck…
Partner
6/10
Pleasant
25 Oct 2024
Ashauna
Pros: 1. For an older property the rooms were clean. Needs updated but the rooms were good at keeping noise out.
2. Affordable.

Cons:
1. Be aware that the manager will charge your card at 8am the day you check in. Not when you actually check in. He’s also terse and pretty rude.
2. We were only allowed two towels that were barely big enough to dry my hair. When I asked for more towels the manager told me I had to bring back the old towels and he would give me new ones. One of the towels also had a hole in it.
3. Also our window on the second floor was cracked. Like a sizable crack. Not really a con just proof that the building needs upkeep.


Overall, I probably won’t come back just because it’s not what I want in a hotel. But if you can overlook these things it’s an affordable option near the Tanger outlets, Dutch wonderland and Shady Maple is about 15-20 min away.
Leisure Family
2/10
Poor
24 Oct 2024
Sara
It’s very dirty and looks nothing like the pictures plus there a strong dead pig smell in the property.
Leisure Partner
4/10
Poor
19 Oct 2024
FITZROY
Dirty stained towels run down property
Leisure Family
10/10
Exceptional
30 Sep 2024
ARISTIDIS
Nice, clean, modern rooms. The interior pictures online are accurate. Comfortable beds. Pretty big fridge compared to other hotels, which is a plus (and the freezer is a separate compartment). Coffee maker. Very good value for the price. Also, good location, right on Lincoln Hwy, where there's lots of stores and strip malls, and only 15 minutes form downtown Lancaster. Very nice staff.
Friends_and_family Friends
10/10
Exceptional
21 Sep 2024
Susan
Wish it was a bit cheaper
Business_and_leisure Self
2/10
Poor
17 Sep 2024
Richard

Roach infested

We checked in and we decided to get take out so we are eating in our room and all of a sudden we are watching roaches scurrying across the walls. We packed up and they told us we needed to go through the app we booked to get our money back.
Partner
4/10
Poor
27 Aug 2024
Vincent
The hallways smell like dogs and carpets were dirty
Friends_and_family Family
2/10
Poor
24 Aug 2024
Erin
The man working the desk was very nice and helpful. The room was old had a stale smokey smell. The bathroom ceiling was full of mold the exhaust did not work and there was a hole in the door. The area around the bathtub/ shower fixures was filthy. The site says they have an outdoor pool which is the primary reason I booked there on such short notice. The pool has been closed since Covid. As per employee a fight broke out between guests and non guests and the town made them close the pool .
Leisure Partner
2/10
Poor
18 Aug 2024
Olvin
So dirty.
2/10
Poor
17 Aug 2024
Stephanie

Dirty and discusting

Everything was filthy,carpet was disgusting,walls covered with filth. No pool very unkept property. Many ppl live tbere and were outside drinking ,carrying on. I immediately requested a refund! Keep your famiky awaty from this dump!
Friends_and_family Family
2/10
Poor
15 Aug 2024
Pam
sheets did not fit the bed. Asked twice for different sheets and ended up still getting wrong size. Also, the shower looked like it had been remodeled and was not done properly, If we had of taken a shower water would have ended up all over the floor. Roaches (alive) were on the floor. It was so bad that we didn't complete our stay. Checked out after 2 nights and went to another motel.
Leisure
2/10
Poor
04 Aug 2024
Verified traveler

Avoid

Hotel was outdated and not clean. Was uncomfortable the duration of my stay
Self
2/10
Poor
31 Jul 2024
Karen
The hotel was in such poor repair! It looked nothing like the pictures. The smell of the hallway and room was beyond explaining. No refund was given. It felt unsafe due to the door locks being in bad repair just like everything else in the room. Dirt and mold all over the ceilings and walls. Unbelievable.
Leisure Family
2/10
Poor
12 Jul 2024
D
I booked a room here for me and my dog. But we had to share the room with the abundant amount of cockroaches. This place is disgusting. Not to mention that I was not given any type of accommodation for being locked out of my room because my keycard or door lock was malfunctioning. I had to enter my room by sliding open the window and reach in to unlock my door.
Business_and_leisure Pet
2/10
Poor
06 Jul 2024
Eleanor
The smell in the hallway was horrible and the room was not much better. My husband had to kill a cockroach a few minutes after we walked in the door. Didn’t provide towels and wash cloths for two people. A large hole in the bathroom door that was just painted over, burns in the bathtub. It was awful!
Friends_and_family Family
2/10
Poor
05 Jul 2024
Derek
I left as soon as I came in to my room it was roaches everywhere everything was dirty I could not stay with my children in there is it a way of some kind of Reimbursement
Leisure Family
2/10
Poor
17 Jun 2024
Cheryl
Wasn't very clean had a smell an roaches
They found me another hotel
Leisure Self
2/10
Poor
17 Jun 2024
Anne
Very poorly run
Terrible smell
Dirty rooms
2/10
Poor
09 Jun 2024
Katherine

Most disgusting establishment we’ve ever encounter

This hotel was so disgusting we left after 2 hours of checking in. The bed linens were dirty and stained. The floor was sticky and gross. The supposedly clean towels had hair stuck in them. There were vomit stains on the wall. The window sill was full of bugs. The room smelled. The tv didn’t work. The sink was cracked. The bathtub was filthy and moldy.
Partner
2/10
Poor
09 Jun 2024
PATRICIA
Roach infested, killed 3 in Room 208. Checked out not even 2 hours after checking in. Asked for a refund, they refused. Stained sheets and hair on towels. This hotel needs an overhaul.
Leisure Family
2/10
Poor
06 Jun 2024
Cora
Area around the property is bad. I changed my mind when I saw the property. Cancelled the stay
Leisure Partner
2/10
Poor
02 Jun 2024
Michael
There were roaches, it smelled… i don’t recommend
Leisure Family

Location & surroundings

Red Roof Inn Lancaster - Strasburg
2390 Lincoln Highway East, Lancaster, United States

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Red Roof Inn Lancaster - Strasburg

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