Surestay Studio By BW Paradise Lancaster County

10/10

Exceptional

16 Mar 2026

Marilyn

Very accommodating

Partner

6/10

Pleasant

15 Mar 2026

Yvonne

When we booked, we wanted it to be in Best Western Rever and ended up in sure stay by Best Western it needs to be a different site not hooked together like that. The pictures showed the big building plus. The room we were in 112 was very nice but the air conditioner filter really needs a cleaning and a bathtub should have hand grips in it because it was very slippery. as far as all the amenities in the main building, they are very nice and awesome. The morning breakfast was awesome and all the staff and workers were great

6/10

Pleasant

08 Mar 2026

Julie

#1The bathtub Spicket didn’t just drip…it ran continually, hot water. This is something that the housekeeping should’ve picked up on. When you turned the water on to shower, black water came out until it ran for a while. I did notify the front desk when checking out regarding this.
#2 we had a king size bed, but the pillows were too small. They didn’t go with the bed at all.

Partner

8/10

Excellent

27 Feb 2026

Elizabeth

Comfortable room that includes a kitchenette.

10/10

Exceptional

25 Feb 2026

Troy

The room was very well prepared and cleaned it had very nice amenities for you

Self

6/10

Pleasant

21 Feb 2026

Mary

All of the reviews said they had an excellent breakfast, so we chose this hotel based on that. We like a good breakfast so we can explore the area longer without having to stop for food. While the room was great, the breakfast was so disappointing. Just cereal, waffles and toast. Just be aware if you are like us and want to have a good breakfast.

Family

10/10

Exceptional

16 Feb 2026

Scott

Staff was great and room was very clean and comfortable.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Erika

Great

10/10

Exceptional

23 Jan 2026

David

Yes all was good

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jaclyn

Affordable, clean, convenient, and comfortable.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Erika

Great

10/10

Exceptional

15 Jan 2026

Terri

This is our new go to hotel for the area. It was clean and the room was large with plenty of space. The breakfast had a nice variety to it and we loved the hot items they had for breakfast. All in all it was an absolutely wonderful stay!

Partner

10/10

Exceptional

11 Jan 2026

Michael

Have a happy day

8/10

Excellent

10 Jan 2026

Susan

The room was clean!
Free breakfast.

10/10

Exceptional

10 Jan 2026

Michael

Everything was just dandy

Business_and_leisure Partner

6/10

Pleasant

09 Jan 2026

Joseph

Floor was not clean, made our feet dirty. Tub drain partially clogged left us standing in water while showering. Bed is hard as a rock. Rooms were remote from main building and had to drive or walk a distance to have breakfast and use amenities.

Leisure Family

10/10

Exceptional

02 Jan 2026

Lisa

Always an awesome stay , right there next to magic and wonder. Great desk and shop inside. Great lobby and refreshments. We will continue to come back every year

Family_with_children

10/10

Exceptional

01 Jan 2026

Margaret

We appreciated the kitchen in our room, the buffet breakfast, the nice heated pool, and the friendliness of staff.
Would definitely recommend to a friend.

Family_with_children

10/10

Exceptional

31 Dec 2025

Stephen

Great unit for the rate we got. Best things were cleanliness and the breakfast was a true full hot breakfast with plenty of variety and everything always kept full.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Robert

Staff was nice but the room was not clean. I was given two other rooms and they were not clean well either, floors had not been swept, the bathrooms looked as if they were used. The toilets were not clean. There hair on the beds.

2/10

Poor

29 Dec 2025

terri

searched for hotel with indoor pool and this hotel came up. surprised to find there was a pool in another hotel that you could walk in below freezing weather to swim in. not as advertised. tried to move but could not since we prepaid. old building tried to upgrade but work was shoddy. would not stay again

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Daniel

Clean, comfortable room. Staff at check-in was excellent, such a friendly and helpful lady working the desk.
I really enjoyed my stay and would stay again

Leisure Self

10/10

Exceptional

25 Dec 2025

Erika

Staff was very courteous!!!!!

8/10

Excellent

21 Dec 2025

ANDREA

Yes

10/10

Exceptional

15 Dec 2025

Brian

Definitely met our expectations

10/10

Exceptional

15 Dec 2025

Lynnette

Friendly staff, nice room, good breakfast and the coffee was excellent!!

10/10

Exceptional

14 Dec 2025

matt

Cleanliness

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Kenneth

Breakfast was beyond what I expected.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Lauren

Not clear advertisement that the hotel was a motel with a pool and breakfast that was in another hotel you had to walk to. Not fun in 29 degrees and being wet. Needed to change at the hotel Mel before walking back. All very inconvenient with my 5 year old. Shared this information with the manager and she was incredibly rude and would not reimburse or making anything right by saying the advertisement was clear but it wasn’t and she proved it by trying to find it and couldn’t for over 5 minutes.

Family

10/10

Exceptional

05 Dec 2025

Mary

Very clean and staff was exceptional. The breakfast buffet was more than we expected. Will be staying again when in the area.

Partner

10/10

Exceptional

02 Dec 2025

Corinne

It was clean, comfortable, and the staff was very welcoming. We didn’t see anything dirty or needing attention, everything was pristine. A few more dishes in the cabinets would be good (2 mugs, plates, bowls) but it was workable. If you’re going to be cooking/eating there make sure you have some paper towels or napkins as they do not provide, which is fine. We absolutely loved the breakfast. They had hot food like eggs, sausage, and potatoes as well as waffles, muffins, bagels, yogurt, oatmeal, cereal etc. Also coffee, tea, hot chocolate, juice, and a water bottle refill station (next to the store). I also liked the breakfast times (7-10) and that they didn’t start cleaning up way before closing time like some hotels do. We got there a few minutes before it closed and they made sure we were finished getting our food before starting to clean up. Thanks for a wonderful stay!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Nicolo

Yes

6/10

Pleasant

30 Nov 2025

Patrick

So when we booked, we saw that there was an indoor pool. What it does NOT tell you is that the pool is in the main hotel. Not a good idea when it's 30 degrees into to have to walk across a parking lot just to get to the pool and other hotel listed amenities. The site should mention that. Our room had a very small amount of toilet paper and when we called, the front desk was very nice and brought us what we needed. It's a cute hotel but I must say, it wasn't till the morning we realized that the trash can under the sink was never emptied from the last stay and the soap was still in the dish in the shower. So the toilet paper, trash and soap leads me to believe the room really wasn't cleaned from the last guest. Can only hope the sheets were at least changed. Best Western brand, I expected better.

Partner

10/10

Exceptional

26 Nov 2025

Beverly

This is my go-to when staying in Lancaster. Staff and accommodations are both amazing. Room is spotless, eds are comfy and breakfast is excellent. Could not ask for friendlier of more helpful staff.

Business Partner

2/10

Poor

23 Nov 2025

Larissa

Awful experience ever. I already stay at the best western paradise Lancaster but yesterday was my first time at the SureStay studio and I already regret any minute that I spent there. Room was dirty, old and smelling bad. But the worst this was the clog bathtub.
The water was not draining and I had to take a shower with those stagnant and dirty water there. It was disgusting. I went to the front desk and asked them to move me into the main property and they said: you have to pay again for another room.

8/10

Excellent

23 Nov 2025

Charles L

Room was very clean upon arrival. Housekeeping was hit and miss. Beds not made up for entire stay. Trash was emptied. Fresh towels were left. Coffee was replenished. This did occur daily. However, if you follow a checklist, and the guests are not using Decaf coffee, leave some extra Regular coffee. Also, the toilet was plugged at one point, and when I called Front Desk to report it, I was told I could come to the desk for a plunger! Me, you expect me to play Plumber? That being said, breakfast was absolutely outstanding, and was the reason for not giving a lower score.

Partner

6/10

Pleasant

21 Nov 2025

GLENN

Room was in fair condition. Something had been sprayed around the room (floor, tables, etc.) maybe a cleaner and not wiped up. You have to walk to the main hotel for the pool and breakfast. Pool was indoor, but cold. Breakfast was decent.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Robert

I thought we would be in the same building as the advertised amenities, but not so. Still it was a comfortable stay.

Leisure Family

6/10

Pleasant

16 Nov 2025

Deborah

The staff was wonderful. The room was missing toiletries, not enough towels and wash cloths. The tub was very slippery. The TV kept freezing up.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Michelle

Breakfast was great! Staff was fine upon check in. Following day we had an issue with our vehicle and though the desk person seemed sympathetic, offered no help whatsoever. A patron staying at the motel helped us out and we were able to be on our way.

Leisure Family

8/10

Excellent

13 Nov 2025

Linda

Choose the Surestay Studio by Best Western for an overnight stay in Paradise, PA. We have stayed in Best Westerns before and have always had a great experience. The Surestay Studio is a low budget studio. Room was clean, beds comfortable, full kitchen and large outside sink/vanity. But bathroom was very small and found it odd that the toilet didn’t have a lid on it. Although our suite was clean and it was definitely a no frills room it felt old and uninviting. We checked in late and checked out early since we just needed a place to rest before a long drive home. It served its purpose but felt it needed something, more warm and comforting. We went to the main building for breakfast and coffee was hot, food was good and a nice variety. Overall a descent stay but would probably stay with the Best Western regular rooms in the future.

Leisure

8/10

Excellent

12 Nov 2025

Kristen

Clean room, comfortable bed. It was nice f

6/10

Pleasant

12 Nov 2025

Arlene

The Surestay Studio was very dated, the outside of the building especially showed its age with many rust spots on the building and not very clean. 2 of us were there for 3 nights. According to the description, there would be housekeeping daily - our 2nd day, when we returned, we found a chair in front of the door when we came into the room and the bed covers were just thrown over the top of the beds and when we pulled the covers back, we found they never made the beds at all as the blankets and under sheets where just bunched up and never made and the pillows were never fixed on the bed.

The room was very dusty so much so that if you check the top of the fridge, someone had left a note in the dust saying clean me. There were some type of gnats in the room near the sink near the bathroom.

We had to walk over to the Best Western Plus for the indoor pool and gym which we didn't end up using. I double checked my confirmation and no where does it say that these things were a walk away. The building we had to walk to seemed to be in much better condition (Best Western Plus) and the breakfast was excellent! The staff working the breakfast were very friendly and helpful.

The rooms have the potential to be really nice as they have a really nice kitchenette, microwave, stove, good size fridge, a small table and chairs, TV - but it just felt like they are VERY neglected. It was very disappointing and we will never return.

Leisure Family

8/10

Excellent

09 Nov 2025

Lynda

Ran out of toilet paper and liquid soap in the tub. Room was good. Only 3 towels and wash cloths when there are 4 of us. Everything else was good

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Richard

Nice studio room

Partner

10/10

Exceptional

07 Nov 2025

Elizabeth

Staff was super accommodating. I felt they went above and beyond my expectations, The hot breakfast was also a pleasant surprise. Been vacationing in that area for years. Definitely my new go to place!

Leisure Family

8/10

Excellent

05 Nov 2025

Ted

Comfortable. breakfast

Partner

4/10

Poor

04 Nov 2025

Kevin

Pool area light did not allow the room to be dark.
The rain leaked down the door dripping on the floor causing a puddle inside.
The TV had no signal and the lady at the desk was apathetic. The TV seemed to have wires exposed on the bottom.
The bathroom sink was cracked.

Business Self

6/10

Pleasant

31 Oct 2025

Cheryl

Plain/sparse, but adequate room. Appreciated how clean it was. Breakfast was average for this type of hotel. Overall good for an inexpensive overnight stay in this area.

10/10

Exceptional

30 Oct 2025

Angelica

I wasn’t expecting much since it wasn’t small hotel but my husband and I were blown away. The staff was lovely. The entire property was spotless. The breakfast was very good and even the dining area was gorgeous. We will definitely be back for our next trip.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Olufemi

Great studio like feel with a kitchenette, complete with spacious fridge, large microwave and electric stove.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Elijah

Traveling with a 1 year old and wife we were beyond happy with our stay. Rooms at surestay was updated , clean , quiet area and local to everything on main road . 10 min or less for everything. Staff very professional and clean property. Breakfast was a hidden GEM 💎 WE WILL BE RETURNING YEARLY!!!

Leisure Family

10/10

Exceptional

25 Oct 2025

Sharon

Great value for all the amenities. Breakfast was varied and excellent quality. Very friendly staff.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Judy

Did not have breakfast

Leisure Family

10/10

Exceptional

24 Oct 2025

Marion D

Lovely room, full kitchen with appliances. Full cooked breakfast with lots of choices. Nice area, clean and safe. Highly recommended.

Partner

10/10

Exceptional

23 Oct 2025

CHRISTOPHER

IT WAS VERY NICE FOR THE PRICE

10/10

Exceptional

22 Oct 2025

Randee

I was very surprised by this hotel bc it wasn’t expensive at all. First….the small refrigerator (not tiny box sized one) and even range top stove, in the room was a wonderful addition. Our room was no frills BUT that’s what I wanted. No carpet, nothing super fancy but very clean and you can’t beat the price. They even had shampoo, conditioner and body wash in the bathtub/shower area. The breakfast.. amazing! That says a lot coming from someone who can’t eat gluten. The staff was so courteous and helpful too. The outdoor pool was closed for the season but the indoor one was open. There is also a hot tub there to use as well. I highly recommend staying here and plan to do so myself.

Friends_and_family Friends

8/10

Excellent

19 Oct 2025

Su-Ann

Family Stay

When we booked a SureStay studio room that would guarantee a mini kitchenette, we didn’t realize it’d be part of the main Best Western hotel on the property but its own totally separate building. We were limited in our driving so while not terribly far from the main lobby, it was an issue for food delivery. The drivers couldn’t tell the difference and kept going to the lobby so we had to walk back and forth to meet them. We wished we stayed in the actual hotel at that point vs the separate studios. The studio building also did not have an elevator, which we did not realize. With an infant, we could not use his stroller so had to make several trips to the second floor.

The room was spacious and had a kitchenette for us to wash bottles. However, during our stay, we had a couple of flies or gnats that kept appearing by the bathroom. The room was relatively clean otherwise. The beds were a little soft for our liking and kept shifting off the boxspring but were otherwise clean.

We would stay again but this time, would stay in the main hotel.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

CHARLES

I enjoyed my stay,very friendly and courteous,a place to recommend.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

DARLEEN

Being put into the building next door with out an elevator or not having indoor swimming pool attached to the build was terrible; and felt that it was bait an switch put into seprete building on second floor was not withstanding..

Leisure Partner

8/10

Excellent

16 Oct 2025

Corina

Kitchenette doesn't have pans so it's really just the microwave. The Surestay studio are a separate building from the main Best Western hotel. It's close but you must go outside to get breakfast.

10/10

Exceptional

15 Oct 2025

Andrew M

Sure Stay Suites were part of the Best Western Revue Hotel in Paradise.
Great location, lovely clean big room, great free breakfast with loads of variety and tentative staff.
Would definitely recommend 🤗

Leisure Partner

8/10

Excellent

15 Oct 2025

Jodi

Room was clean,staff friendly, accommodation were comfortable, although there was no laundry service as advertised. When traveling for a long period of time its important. Food was average but the hot food was not hot.

Partner

8/10

Excellent

13 Oct 2025

Ruth

Nice staff. Helpful with questions. Kept our room nice. Enjoyed Amish country. Our only complaint was the tub/shower. It did not drain. We did report it to the staff.

Leisure Partner

8/10

Excellent

13 Oct 2025

David

Nice area to stop. Saw beautiful Amish Country. The hotel is old but we had a pleasant, comfortable stay

Leisure Partner

10/10

Exceptional

13 Oct 2025

Suzanne

Breakfast was excellent and breakfast staff very helpful and accommodating. Room was well appointed and clean. We appreciated being able to get into room earlier than 4pm check in

10/10

Exceptional

12 Oct 2025

John

Clean room, comfortable bed, good breakfast with many options. Staff was friendly and helpful. Price was reasonable. Would definitely stay again.

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Toni

Breakfast was good... a/c and heating were fine... just some quirky things with some bugs, light out by sink, problems with wifi on Sunday before we left... but staff was amazing... just older room... but not bad..

Leisure Partner

10/10

Exceptional

09 Oct 2025

Vickie

Very nice breakfast, friendly staff, clean and very quiet, grounds are maintained very well and entrance to your room well lit while providing a comforting home-like vibe, will return and I recommend

Partner

6/10

Pleasant

09 Oct 2025

Bobby

Room musky and air conditioner didn't put out much cool air. Breakfast was nice

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

Benford

Check in was a breeze, the rooms were ready so they let us check in early. Rooms were clean and well appointed.

Leisure Friends

8/10

Excellent

08 Oct 2025

William

Very good

10/10

Exceptional

07 Oct 2025

Kathleen j

It's run by very efficient staff. Very polite and helpful! The men and women that do the breakfast are truly amazing people! Very helpful and everything was always filled with fresh food! Thank you for a great 5 days 😊

Leisure Partner

4/10

Poor

06 Oct 2025

Kristen

Room was clean enough and somewhat updated , the building itself is very outdated. Layers and layers of paint on the building, dented railing. Litter go up the stairs. Looks and feels very outdated. Although the room had a decent kitchen( stove top, fridge, microwave) the room only had 1 plate, 1 fork and 1 knife. A small pot or tea kettle would be helpful. Maybe a sponge or even some paper towels? Pool was clean. Very limited hot water in shower. I would not recommend.

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Carole

An enjoyable stay but would appreciate grab cars for safety in the shower area

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Sean

Breakfast was early so we got to eat before we checked out for our sporting event.

Leisure Family

6/10

Pleasant

28 Sep 2025

Alexandra

floors weren’t the cleanest & tub backed up a lot but overall wasn’t bad. stayed the weekend for my friends wedding. everything was near by, very convenient location to everything

Partner

10/10

Exceptional

25 Sep 2025

Rebecca

Breakfast was FANTASTIC, room was clean and had so many amenities. Evening staff needs a little more training. Overall great stay.

Partner

10/10

Exceptional

25 Sep 2025

David

Nice breakfast ,pool, and gym.

Leisure Family

10/10

Exceptional

21 Sep 2025

Jasmin

Great place to stay, room was nice and the staff was welcoming. The breakfast was good and had a good variety of options.

Leisure Family

8/10

Excellent

21 Sep 2025

Timothy

Lancaster vacation stay

We stayed in the suite, bathroom is a little small but there is a sink & counter outside of it, nice having a full size refrigerator & beds were comfortable, overall cleanliness was good.

Partner

8/10

Excellent

20 Sep 2025

Moneta

Room was spacious. It was a wonderful surprise to come back for our second night to see that the beds were made, garbage emptied and fresh towels. That is a rarity these days!!

Leisure Family

10/10

Exceptional

20 Sep 2025

Efigenia

I m 75 years old, the bathroom is not safe to shower, no Randle to get into the bathtabe

Leisure Friends

2/10

Poor

15 Sep 2025

John

I liked nothing beds were uncomfortable and pillows had no support and flat…. Breakfast was nasty….staff was rude

Leisure Partner

10/10

Exceptional

12 Sep 2025

Marland

Nice

Nice accomodations! Large fridge!

Business

8/10

Excellent

11 Sep 2025

Melissa

The location was nice. There is a place to see a show and get dinner that’s walkable. Although there are no elevators it’s only a small walk up to the second floor. The suite has a burner top stove which was great except there are no pots or pans to utilize them. We brought food but had no way to cook it unless we used the microwave. The bed was comfy, everything was clean. The water pressure in the shower was fabulous. We did ask to have maintenance come because our phone didn’t work. They did not come. There is a way to check out from your room by dialing a certain number but I called the lobby on my cell and they were able to do it. Overall I’d give them 4 1/2 stars and would stay again.

Leisure

8/10

Excellent

09 Sep 2025

Daniel

Solid value

Leisure Partner

4/10

Poor

06 Sep 2025

Robert L

It’s pretty close to everything. The pictures that they show you are quite what they seem and there’s two buildings. We were in the second building not the main building so maybe it would have been better but we didn’t realize we were put in the second building. It wasn’t to clean and we had problems with the tv both nights we were there.

8/10

Excellent

05 Sep 2025

Robert

Property was very nice there was a cricket in the air conditioner chirping all night long got very little sleep

Leisure Partner

8/10

Excellent

01 Sep 2025

Nino

Staff are awesome, room is well kept, breakfast was good and parking is not bad at all even on late nights.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jessica

Everyone was really nice and helpful. Very peaceful stay!

Leisure Partner

4/10

Poor

31 Aug 2025

Sandra

originally we were in a room with a kitchenette, full size refrigerator, stove and microwave. When we turned on the heat it smelled like something was burning. So, they moved us to another room which only had a mini refrigerator. I asked if they were going to credit me for the inconvenience and his reply was, \"he gave us a better room.\"
Grant you there was no burning smell in the new room but we didn't have the kitchenette that we booked for

8/10

Excellent

30 Aug 2025

Renee

Very nice and clean room. It did smell a little like someone smoked in it though. We also booked the room for 4 people but only had 3 sets of towels. They came quickly when we called for extra towels. Also, good thing I brought body wash because the one in the shower was empty.

Leisure Family

10/10

Exceptional

30 Aug 2025

Christine

On our 3rd day there we let housekeeping know that we did not need service to our room that day, so went to dinner came back and our room was serviced after we said no. The last day checkout was 11 am and it was 9:35 am, thank goodness the top slide lock was on, the housekeeper did not knock on the door prior to entering like they should and just opened the door which scares me because no one is expecting that to happen, I was upset with the fact no one knocked but just tried to enter, I guess they assumed that everyone must check out early. Not always the case. But other than that it was a great experience and would visit again, it's close to outlets, restaurants etc. The price for the Surestay Studios in Paradise PA was very reasonable, especially since mine had a kitchenette, full size fridge stovetop microwave toaster and small coffee maker.

Leisure Family

10/10

Exceptional

30 Aug 2025

Lisa

Amazing one of the best we’ve stayed at for a hotel in Lancaster. Rooms were clean beds were comfy and the office with the store and breakfast was nice thank you so much we will be back

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Brenda

The breakfast was good lots to choice from. Checking in was easy nice people at the desk. The room was good liked the full refrigerator. The floors in the room were dirty sticky, The outside walk up was dirty it smelled like dog.The 2 pools were nice one out and one in. In all it was not bad. Just need to clean better.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Deborah

After having stayed at several hotels in the Pa area, I found this one to be one of the most enjoyable ones including the unexpected amenities such as stove, actual refrigerator, dishes and cutlery and just an overall pleasant experience. Already started recommending it.

Leisure Family

10/10

Exceptional

28 Aug 2025

Lisa

The original hotel we were gonna stay at was closed when we arrived and so last minute at 12 AM, I had to book this hotel which was one of the only ones that was available on the website at the time. Boy am I so happy that I got to stay here instead of the other trash place I was going to stay at that lied about the time that they can check in. This place was wonderful. The little store inside was wonderful. The people at the desk were very nice. I mean this place was perfect. The price was great and I have absolutely no complaints whatsoever. They took us last minute our booking went through before we even got there. Everything was very nice. We will be back and only staying here.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Oxana

Better than other hotels I stayed for that price

10/10

Exceptional

26 Aug 2025

Beverly

Friendly and helpful staff, great breakfast and clean comfy room.

Business