Name: Surestay Studio By BW Paradise Lancaster County
Address: 3063 Lincoln Hwy E, Building #2, Paradise, 17562-9651, US

8/10

Excellent

21 Jul 2026

Shirley

My husband and I were quite happy with the kitchenette suite we had. It was not in the main resort but on the grounds and you went to the main building for breakfast. The breakfast was quite a set up with hot/cold foods and drinks. Also cereal for those that wanted it.when we returned home that same day we found another event we wanted to go to in March of 2027 and immediately booked a room again at this place.
I would recommend it to my friends and family visiting Lancaster area.

Partner

2/10

Poor

19 Jul 2026

Sara

Wasn’t what it was cracked up to be. Definitely could’ve been cleaner. Cob webs and spiders on the walls

Partner

10/10

Exceptional

13 Jul 2026

Normand

great place to stay, rooms where clean and comfortable daily breakfast was the best I seen in any hotel. menu changed every day

Friends

10/10

Exceptional

11 Jul 2026

mark

Everything was what you'd expect

10/10

Exceptional

06 Jul 2026

PATRICIA

We enjoyed our short stay at this hotel, and would definitely stay again. Although we didn't get a chance to use the pool this time, it looked clean and inviting. I wish we had more time, because we would have had the pool all to ourselves! The free breakfast was a notch above what other hotels usually offer. There were plenty of hot choices offered, such as scrambled eggs, sausage and hash browns! Anyway, we'd stay again!

Family

10/10

Exceptional

02 Jul 2026

Alicia

We love the sure stay area with outdoor pool, the full kitchen helps so much with our family.
Housekeeping did a great job cleaning up while we were out for the day
Staff was very accommodating, also let us check out 1 hour late so my kids could swim

Family_with_children

8/10

Excellent

29 Jun 2026

Sherriden

The staff were very eager to help

Friends

8/10

Excellent

28 Jun 2026

Aleshia

The room was clean and was updated but no elevator, stairs but you can request downstairs
I would stay there again

Family

10/10

Exceptional

27 Jun 2026

Teresa

Breakfast was fantastic for even my picky 7yr old granddaughter.

Family_with_children

10/10

Exceptional

20 Jun 2026

Katrina

Good location, nice pools and room, great breakfast!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

James

Room was immaculately clean and fresh. Bed and pillows were comfy. HVAC kept the room nice and coom tbe way I like. There was a small kitchenette in the room, but there were no pans to cook with, but that wasn’t a problem since we ate out. Just curious why they offer a kitchenette without pans. Do you have to ask for pans at the front desk?

All public areas were also maintained extremely well. Staff was very friendly and helpful. An overall great stay. I would go back.

10/10

Exceptional

19 Jun 2026

Teresa

The breakfast was perfect for my picky grand daughter

Family_with_children

4/10

Poor

07 Jun 2026

Elke

I called to confirm our stay the day before our reservation. The woman who I spoke with said check in was at 4:00, but the rooms were usually ready early. I had reserved 4 rooms because I was traveling with several of my adult children.
This hotel has a two story annex within walking distance of the main hotel, and that’s where our rooms were
I attempted to check in early and two of the four rooms were ready. We all used the two rooms to relax a bit and at 4:00 I walked back to the main hotel to get the other two rooms. They were not ready. The man checking us in contacted cleaning staff and they said it would be another 15 minutes. I waited the 15 minutes and got one more room. We had planned to leave for dinner at 4:30 and time was running out, so I decided to leave and get the last room later. I was expecting at least an apology but none was given.
We went to dinner and a show and came back after 9:30. When I finally got the last room, which was for my two sons, they said the room smelled of cigarette smoke and the television didn’t work. They didn’t tell me till the morning so I couldn’t do anything about it. The rooms were ok except for rust spots in the bathrooms. The steps leading up to the second floor were dirty, the railings felt like they hadn’t been cleaned in a year or more. There were places where people had spit on the landings. There were puddles of water in front of the doors by morning which got tracked into the rooms.
Not recommended.

Family

6/10

Pleasant

05 Jun 2026

Peter

The staff was very friendly. Unfortunately there were yellow spots on the ceiling as if it had been smoked in. Also, the show head was very low for anyone 6 foot or taller. Last note there were some repair issues in the room and the coffee maker did not work.

We brought up some concerns to the staff and they were very friendly but could not help as they were fully booked.

Friends_and_family Family

6/10

Pleasant

05 Jun 2026

Carol

The bathroom was very small and the room itself needed to be updated, as far as decor.

Family

8/10

Excellent

24 May 2026

Raafat

It is more motel than hotel, but it's clean and wel maintained.
Microwave fridge and stove are good, breakfast is very good.

Family

8/10

Excellent

21 May 2026

Judy

Room was nice and quiet but housekeeping was not very good. Found a used washcloth in shower when first checked in and in 3 nights we were there, housekeeping only came in once and didn't do much more than make bed. Didnt bring more towels or toilet paper. Kleenex disoenser was empty from when we checked in. I emptied the garbage myself every morning. Breakfast and people maintaining buffet and dining area were excellent. Check in and check out very friendly. This was during the week. When leaving on Saturday it was a different housekeeper and she seemed very nice.

Partner

6/10

Pleasant

21 May 2026

Laura

Adequate for single night. Not advisable for extended stay.

Partner

10/10

Exceptional

14 May 2026

Mary

Staff were excellent, rooms clean. Very quiet easy access to main road and never far away from any attraction

Partner

10/10

Exceptional

08 May 2026

Barry

Great breakfast new renovations

Friends

6/10

Pleasant

05 May 2026

Michelle

Had an issue with water coming up through the laminate flooring. We had put a towel down to walk over it. Maintence was alerted. Other then that the stay was great and room was clean and breakfast was wonderful
Will recommend to stay there

Family

10/10

Exceptional

01 May 2026

Wanda

Beautiful

Family_with_children

10/10

Exceptional

26 Apr 2026

elliott

This marks my second visit, and I continue to be highly satisfied with this establishment. The breakfast offerings and the professionalism of the staff are particularly commendable. By far the best hotel by Lancaster PA.

Family

10/10

Exceptional

25 Apr 2026

Hosam

Very nice place, with good breakfast

Family

8/10

Excellent

23 Apr 2026

Janice

The only negative was the drain in the tub. Very very slow.

10/10

Exceptional

21 Apr 2026

Michael

The room was clean and spacious. The free breakfast is something to be desired.

6/10

Pleasant

11 Apr 2026

KaTina

Room was missing the Keurig & the heater was loud; however, it was clean & spacious. The breakfast was great & we just got our coffee there.

Partner

4/10

Poor

10 Apr 2026

Alvaro

The room was dirty and the drainage of the bathtub was clogged

Family_with_children

10/10

Exceptional

08 Apr 2026

Johnny

Had a wonderful stay here will definitely be back

8/10

Excellent

06 Apr 2026

Awilda

Room was clean, beds were comfy but bathroom was too small and very uncomfortable. Gym and indoor pool looked nice but I didn’t get to use it. Staff was courteous, friendly and very helpful.

10/10

Exceptional

04 Apr 2026

julio

We had a wonderful stay at Surestay Studio by Best Western. The room was incredibly clean and very comfortable. The staff were extremely helpful and welcoming throughout our visit, and the breakfast was a fantastic bonus! Highly recommend.

Partner

6/10

Pleasant

21 Mar 2026

Edna

The room was decent but very small. The bathtub kept getting clogged. Sometimes the water didn’t run clean, it felt slimy. The check-in staff was not welcoming at all and very rude!! The staff member that checked me in, actually told me that the scanning ID machine doesn’t like certain states. What???? Smh…. not sure about the gym, but the pool was small. Parking was fine and breakfast was amazing. Thank God for breakfast.

Family_with_children

8/10

Excellent

19 Mar 2026

Patti

Decent price for place, the area is very country like.

Business

10/10

Exceptional

16 Mar 2026

Marilyn

Very accommodating

Partner

6/10

Pleasant

15 Mar 2026

Yvonne

When we booked, we wanted it to be in Best Western Rever and ended up in sure stay by Best Western it needs to be a different site not hooked together like that. The pictures showed the big building plus. The room we were in 112 was very nice but the air conditioner filter really needs a cleaning and a bathtub should have hand grips in it because it was very slippery. as far as all the amenities in the main building, they are very nice and awesome. The morning breakfast was awesome and all the staff and workers were great

6/10

Pleasant

08 Mar 2026

Julie

#1The bathtub Spicket didn’t just drip…it ran continually, hot water. This is something that the housekeeping should’ve picked up on. When you turned the water on to shower, black water came out until it ran for a while. I did notify the front desk when checking out regarding this.
#2 we had a king size bed, but the pillows were too small. They didn’t go with the bed at all.

Partner

8/10

Excellent

27 Feb 2026

Elizabeth

Comfortable room that includes a kitchenette.

10/10

Exceptional

25 Feb 2026

Troy

The room was very well prepared and cleaned it had very nice amenities for you

Self

6/10

Pleasant

21 Feb 2026

Mary

All of the reviews said they had an excellent breakfast, so we chose this hotel based on that. We like a good breakfast so we can explore the area longer without having to stop for food. While the room was great, the breakfast was so disappointing. Just cereal, waffles and toast. Just be aware if you are like us and want to have a good breakfast.

Family

10/10

Exceptional

16 Feb 2026

Scott

Staff was great and room was very clean and comfortable.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Erika

Great

10/10

Exceptional

23 Jan 2026

David

Yes all was good

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jaclyn

Affordable, clean, convenient, and comfortable.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Erika

Great

10/10

Exceptional

15 Jan 2026

Terri

This is our new go to hotel for the area. It was clean and the room was large with plenty of space. The breakfast had a nice variety to it and we loved the hot items they had for breakfast. All in all it was an absolutely wonderful stay!

Partner

10/10

Exceptional

11 Jan 2026

Michael

Have a happy day

8/10

Excellent

10 Jan 2026

Susan

The room was clean!
Free breakfast.

10/10

Exceptional

10 Jan 2026

Michael

Everything was just dandy

Business_and_leisure Partner

6/10

Pleasant

09 Jan 2026

Joseph

Floor was not clean, made our feet dirty. Tub drain partially clogged left us standing in water while showering. Bed is hard as a rock. Rooms were remote from main building and had to drive or walk a distance to have breakfast and use amenities.

Leisure Family

10/10

Exceptional

02 Jan 2026

Lisa

Always an awesome stay , right there next to magic and wonder. Great desk and shop inside. Great lobby and refreshments. We will continue to come back every year

Family_with_children

10/10

Exceptional

01 Jan 2026

Margaret

We appreciated the kitchen in our room, the buffet breakfast, the nice heated pool, and the friendliness of staff.
Would definitely recommend to a friend.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Stephen

Great unit for the rate we got. Best things were cleanliness and the breakfast was a true full hot breakfast with plenty of variety and everything always kept full.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

Robert

Staff was nice but the room was not clean. I was given two other rooms and they were not clean well either, floors had not been swept, the bathrooms looked as if they were used. The toilets were not clean. There hair on the beds.

2/10

Poor

29 Dec 2025

terri

searched for hotel with indoor pool and this hotel came up. surprised to find there was a pool in another hotel that you could walk in below freezing weather to swim in. not as advertised. tried to move but could not since we prepaid. old building tried to upgrade but work was shoddy. would not stay again

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Daniel

Clean, comfortable room. Staff at check-in was excellent, such a friendly and helpful lady working the desk.
I really enjoyed my stay and would stay again

Leisure Self

10/10

Exceptional

25 Dec 2025

Erika

Staff was very courteous!!!!!

8/10

Excellent

21 Dec 2025

ANDREA

Yes

10/10

Exceptional

15 Dec 2025

Brian

Definitely met our expectations

10/10

Exceptional

15 Dec 2025

Lynnette

Friendly staff, nice room, good breakfast and the coffee was excellent!!

10/10

Exceptional

14 Dec 2025

matt

Cleanliness

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Kenneth

Breakfast was beyond what I expected.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Lauren

Not clear advertisement that the hotel was a motel with a pool and breakfast that was in another hotel you had to walk to. Not fun in 29 degrees and being wet. Needed to change at the hotel Mel before walking back. All very inconvenient with my 5 year old. Shared this information with the manager and she was incredibly rude and would not reimburse or making anything right by saying the advertisement was clear but it wasn’t and she proved it by trying to find it and couldn’t for over 5 minutes.

Family

10/10

Exceptional

05 Dec 2025

Mary

Very clean and staff was exceptional. The breakfast buffet was more than we expected. Will be staying again when in the area.

Partner

10/10

Exceptional

02 Dec 2025

Corinne

It was clean, comfortable, and the staff was very welcoming. We didn’t see anything dirty or needing attention, everything was pristine. A few more dishes in the cabinets would be good (2 mugs, plates, bowls) but it was workable. If you’re going to be cooking/eating there make sure you have some paper towels or napkins as they do not provide, which is fine. We absolutely loved the breakfast. They had hot food like eggs, sausage, and potatoes as well as waffles, muffins, bagels, yogurt, oatmeal, cereal etc. Also coffee, tea, hot chocolate, juice, and a water bottle refill station (next to the store). I also liked the breakfast times (7-10) and that they didn’t start cleaning up way before closing time like some hotels do. We got there a few minutes before it closed and they made sure we were finished getting our food before starting to clean up. Thanks for a wonderful stay!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Nicolo

Yes

6/10

Pleasant

30 Nov 2025

Patrick

So when we booked, we saw that there was an indoor pool. What it does NOT tell you is that the pool is in the main hotel. Not a good idea when it's 30 degrees into to have to walk across a parking lot just to get to the pool and other hotel listed amenities. The site should mention that. Our room had a very small amount of toilet paper and when we called, the front desk was very nice and brought us what we needed. It's a cute hotel but I must say, it wasn't till the morning we realized that the trash can under the sink was never emptied from the last stay and the soap was still in the dish in the shower. So the toilet paper, trash and soap leads me to believe the room really wasn't cleaned from the last guest. Can only hope the sheets were at least changed. Best Western brand, I expected better.

Partner

10/10

Exceptional

26 Nov 2025

Beverly

This is my go-to when staying in Lancaster. Staff and accommodations are both amazing. Room is spotless, eds are comfy and breakfast is excellent. Could not ask for friendlier of more helpful staff.

Business Partner

2/10

Poor

23 Nov 2025

Larissa

Awful experience ever. I already stay at the best western paradise Lancaster but yesterday was my first time at the SureStay studio and I already regret any minute that I spent there. Room was dirty, old and smelling bad. But the worst this was the clog bathtub.
The water was not draining and I had to take a shower with those stagnant and dirty water there. It was disgusting. I went to the front desk and asked them to move me into the main property and they said: you have to pay again for another room.

8/10

Excellent

23 Nov 2025

Charles L

Room was very clean upon arrival. Housekeeping was hit and miss. Beds not made up for entire stay. Trash was emptied. Fresh towels were left. Coffee was replenished. This did occur daily. However, if you follow a checklist, and the guests are not using Decaf coffee, leave some extra Regular coffee. Also, the toilet was plugged at one point, and when I called Front Desk to report it, I was told I could come to the desk for a plunger! Me, you expect me to play Plumber? That being said, breakfast was absolutely outstanding, and was the reason for not giving a lower score.

Partner

6/10

Pleasant

21 Nov 2025

GLENN

Room was in fair condition. Something had been sprayed around the room (floor, tables, etc.) maybe a cleaner and not wiped up. You have to walk to the main hotel for the pool and breakfast. Pool was indoor, but cold. Breakfast was decent.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Robert

I thought we would be in the same building as the advertised amenities, but not so. Still it was a comfortable stay.

Leisure Family

6/10

Pleasant

16 Nov 2025

Deborah

The staff was wonderful. The room was missing toiletries, not enough towels and wash cloths. The tub was very slippery. The TV kept freezing up.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Michelle

Breakfast was great! Staff was fine upon check in. Following day we had an issue with our vehicle and though the desk person seemed sympathetic, offered no help whatsoever. A patron staying at the motel helped us out and we were able to be on our way.

Leisure Family

8/10

Excellent

13 Nov 2025

Linda

Choose the Surestay Studio by Best Western for an overnight stay in Paradise, PA. We have stayed in Best Westerns before and have always had a great experience. The Surestay Studio is a low budget studio. Room was clean, beds comfortable, full kitchen and large outside sink/vanity. But bathroom was very small and found it odd that the toilet didn’t have a lid on it. Although our suite was clean and it was definitely a no frills room it felt old and uninviting. We checked in late and checked out early since we just needed a place to rest before a long drive home. It served its purpose but felt it needed something, more warm and comforting. We went to the main building for breakfast and coffee was hot, food was good and a nice variety. Overall a descent stay but would probably stay with the Best Western regular rooms in the future.

Leisure

8/10

Excellent

12 Nov 2025

Kristen

Clean room, comfortable bed. It was nice f

6/10

Pleasant

12 Nov 2025

Arlene

The Surestay Studio was very dated, the outside of the building especially showed its age with many rust spots on the building and not very clean. 2 of us were there for 3 nights. According to the description, there would be housekeeping daily - our 2nd day, when we returned, we found a chair in front of the door when we came into the room and the bed covers were just thrown over the top of the beds and when we pulled the covers back, we found they never made the beds at all as the blankets and under sheets where just bunched up and never made and the pillows were never fixed on the bed.

The room was very dusty so much so that if you check the top of the fridge, someone had left a note in the dust saying clean me. There were some type of gnats in the room near the sink near the bathroom.

We had to walk over to the Best Western Plus for the indoor pool and gym which we didn't end up using. I double checked my confirmation and no where does it say that these things were a walk away. The building we had to walk to seemed to be in much better condition (Best Western Plus) and the breakfast was excellent! The staff working the breakfast were very friendly and helpful.

The rooms have the potential to be really nice as they have a really nice kitchenette, microwave, stove, good size fridge, a small table and chairs, TV - but it just felt like they are VERY neglected. It was very disappointing and we will never return.

Leisure Family

8/10

Excellent

09 Nov 2025

Lynda

Ran out of toilet paper and liquid soap in the tub. Room was good. Only 3 towels and wash cloths when there are 4 of us. Everything else was good

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Richard

Nice studio room

Partner

10/10

Exceptional

07 Nov 2025

Elizabeth

Staff was super accommodating. I felt they went above and beyond my expectations, The hot breakfast was also a pleasant surprise. Been vacationing in that area for years. Definitely my new go to place!

Leisure Family

8/10

Excellent

05 Nov 2025

Ted

Comfortable. breakfast

Partner

4/10

Poor

04 Nov 2025

Kevin

Pool area light did not allow the room to be dark.
The rain leaked down the door dripping on the floor causing a puddle inside.
The TV had no signal and the lady at the desk was apathetic. The TV seemed to have wires exposed on the bottom.
The bathroom sink was cracked.

Business Self

6/10

Pleasant

31 Oct 2025

Cheryl

Plain/sparse, but adequate room. Appreciated how clean it was. Breakfast was average for this type of hotel. Overall good for an inexpensive overnight stay in this area.

10/10

Exceptional

30 Oct 2025

Angelica

I wasn’t expecting much since it wasn’t small hotel but my husband and I were blown away. The staff was lovely. The entire property was spotless. The breakfast was very good and even the dining area was gorgeous. We will definitely be back for our next trip.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Olufemi

Great studio like feel with a kitchenette, complete with spacious fridge, large microwave and electric stove.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Elijah

Traveling with a 1 year old and wife we were beyond happy with our stay. Rooms at surestay was updated , clean , quiet area and local to everything on main road . 10 min or less for everything. Staff very professional and clean property. Breakfast was a hidden GEM 💎 WE WILL BE RETURNING YEARLY!!!

Leisure Family

10/10

Exceptional

25 Oct 2025

Sharon

Great value for all the amenities. Breakfast was varied and excellent quality. Very friendly staff.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Judy

Did not have breakfast

Leisure Family

10/10

Exceptional

24 Oct 2025

Marion D

Lovely room, full kitchen with appliances. Full cooked breakfast with lots of choices. Nice area, clean and safe. Highly recommended.

Partner

10/10

Exceptional

23 Oct 2025

CHRISTOPHER

IT WAS VERY NICE FOR THE PRICE

10/10

Exceptional

22 Oct 2025

Randee

I was very surprised by this hotel bc it wasn’t expensive at all. First….the small refrigerator (not tiny box sized one) and even range top stove, in the room was a wonderful addition. Our room was no frills BUT that’s what I wanted. No carpet, nothing super fancy but very clean and you can’t beat the price. They even had shampoo, conditioner and body wash in the bathtub/shower area. The breakfast.. amazing! That says a lot coming from someone who can’t eat gluten. The staff was so courteous and helpful too. The outdoor pool was closed for the season but the indoor one was open. There is also a hot tub there to use as well. I highly recommend staying here and plan to do so myself.

Friends_and_family Friends

8/10

Excellent

19 Oct 2025

Su-Ann

Family Stay

When we booked a SureStay studio room that would guarantee a mini kitchenette, we didn’t realize it’d be part of the main Best Western hotel on the property but its own totally separate building. We were limited in our driving so while not terribly far from the main lobby, it was an issue for food delivery. The drivers couldn’t tell the difference and kept going to the lobby so we had to walk back and forth to meet them. We wished we stayed in the actual hotel at that point vs the separate studios. The studio building also did not have an elevator, which we did not realize. With an infant, we could not use his stroller so had to make several trips to the second floor.

The room was spacious and had a kitchenette for us to wash bottles. However, during our stay, we had a couple of flies or gnats that kept appearing by the bathroom. The room was relatively clean otherwise. The beds were a little soft for our liking and kept shifting off the boxspring but were otherwise clean.

We would stay again but this time, would stay in the main hotel.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

CHARLES

I enjoyed my stay,very friendly and courteous,a place to recommend.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

DARLEEN

Being put into the building next door with out an elevator or not having indoor swimming pool attached to the build was terrible; and felt that it was bait an switch put into seprete building on second floor was not withstanding..

Leisure Partner

8/10

Excellent

16 Oct 2025

Corina

Kitchenette doesn't have pans so it's really just the microwave. The Surestay studio are a separate building from the main Best Western hotel. It's close but you must go outside to get breakfast.

10/10

Exceptional

15 Oct 2025

Andrew M

Sure Stay Suites were part of the Best Western Revue Hotel in Paradise.
Great location, lovely clean big room, great free breakfast with loads of variety and tentative staff.
Would definitely recommend 🤗

Leisure Partner

8/10

Excellent

15 Oct 2025

Jodi

Room was clean,staff friendly, accommodation were comfortable, although there was no laundry service as advertised. When traveling for a long period of time its important. Food was average but the hot food was not hot.

Partner

8/10

Excellent

13 Oct 2025

Ruth

Nice staff. Helpful with questions. Kept our room nice. Enjoyed Amish country. Our only complaint was the tub/shower. It did not drain. We did report it to the staff.

Leisure Partner

8/10

Excellent

13 Oct 2025

David

Nice area to stop. Saw beautiful Amish Country. The hotel is old but we had a pleasant, comfortable stay

Leisure Partner

10/10

Exceptional

13 Oct 2025

Suzanne

Breakfast was excellent and breakfast staff very helpful and accommodating. Room was well appointed and clean. We appreciated being able to get into room earlier than 4pm check in

10/10

Exceptional

12 Oct 2025

John

Clean room, comfortable bed, good breakfast with many options. Staff was friendly and helpful. Price was reasonable. Would definitely stay again.

Friends_and_family Friends