Tru by Hilton Lancaster East

10/10

Exceptional

01 May 2026

Linda

Staff and clean rooms

Pet

8/10

Excellent

30 Apr 2026

Mehrdad

Good

Self

10/10

Exceptional

28 Apr 2026

Derek

Amazing experience, clean facility, it’s near many stores, great breakfast, nice gym. We enjoyed our stay.

10/10

Exceptional

27 Apr 2026

Laura

Clean room

Family

6/10

Pleasant

24 Apr 2026

Greg

The room was very small. The room lights did not function from the bed. The TV did not work. Handicap amenities were nonexistent.

Self

10/10

Exceptional

23 Apr 2026

Andre

It's in a very convenient spot

10/10

Exceptional

22 Apr 2026

Selina

Loved that the floors were wood and not carpet. So much easier to wheel around in my wheelchair!
The breakfast pancakes were scrumptious.
The placement of the toiletries in the shower are not conducive to those that cannot stand because they are mounted on the other side of the shower. I would have to be the Jolly Green Giant in order to reach them while seated. It always baffles me how able-bodied people make these decisions as to what is \"accessible\" for people who are not.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

carol

Always like to stay close

10/10

Exceptional

19 Apr 2026

EMILIA

Clean room and breakfast

Family_with_children

6/10

Pleasant

18 Apr 2026

Nathaniel

It’s everything I expected

10/10

Exceptional

16 Apr 2026

Dawn

Parking super easy . Hotel near shopping . Shares a parking lot with Longhorn restaurant!

Family

10/10

Exceptional

15 Apr 2026

Roshed F

We like our stay here.

Family_with_children

10/10

Exceptional

15 Apr 2026

Jasson

Clean

8/10

Excellent

14 Apr 2026

Nancy

Parking was safe and convenient. Near restaurants and popular venues. Room was clean and had everything needed for our overnight stay. My grandkids enjoyed the pool and hanging out in the spacious lobby with games. I was impressed with the spacious areas to sit and relax. I’m a coffee lover, so I enjoyed a cup while the kids played. They loved the hot chocolate!

The breakfast was fresh and the staff members were friendly and helpful in answering any questions I had.

The only concern was the traffic noise on the main highway during the night. I would probably turn up the air conditioner to block the noise.

We look forward to booking again!!

Thank you for making our stay enjoyable!!

Family_with_children

10/10

Exceptional

14 Apr 2026

Melissa

The hotel was bright and clean. Great shampoo in the rooms! Parking was plentiful and well lit.

Partner

6/10

Pleasant

14 Apr 2026

Mary

Beds were uncomfortable

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Jiehua

Breakfast is from 6am to 9am, a little too early for family vacation schedule. Parking is great and spacious.

10/10

Exceptional

13 Apr 2026

Mary Gail

Breakfast was good, staff was nice, bed wasn’t comfy, stay was ok but some dirty common areas

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Francisco

Plenty of parking, convenient location to restaurants and shops.

Family

8/10

Excellent

13 Apr 2026

andre

Very nice hotel. Rooms are a little small for 2

Family_with_children

4/10

Poor

12 Apr 2026

Leonard

There were kids running up and down the hallway past midnight the TV in the room next to ours was blasting past midnight. People were stomping around in their room until at least 0230 hrs. I contacted the night desk person twice, once by phone and once in person. She said she looked but didn't see or hear anything. Needless to say myself and my partner didn't sleep very well. Sunday morning I brought it up to the check out person. She said they were aware of the situation but nothing was done about it. Needless to say we will never stay here again and never recommend your hotel to anyone.

Partner

10/10

Exceptional

11 Apr 2026

Jeffrey M

Front desk staff, Deanna I believe her name was, was exceptional. I am sure she is underpaid like most but definitely went above and beyond her pay grade.

6/10

Pleasant

11 Apr 2026

Pam

yes

Family

6/10

Pleasant

09 Apr 2026

Robinson

Breakfast who’s coffee was not fresh specially in the morning not enough cream-milk everyday we had to ask, room was fine but bathroom exhaust fan was not working
Overall is ok

Family

10/10

Exceptional

07 Apr 2026

Maria

Clean, nice staff and easy access to pool

6/10

Pleasant

07 Apr 2026

Ithamar

N=A

10/10

Exceptional

06 Apr 2026

Irene

Very good place to stay

Family_with_children

10/10

Exceptional

04 Apr 2026

Brian

The property was excellent and staff went above and beyond to accommodate us. A Latino man made sure our room was clean and directed to a clean room. The African American woman who was doing breakfast, made sure got me and my family whatever we needed. Thank you to the staff for making our stay wonderful.

Family_with_children

4/10

Poor

02 Apr 2026

Victor

I’m not sure if we visit on a bad day because I checked the reviews before booking this hotel and it has good reviews however we travel a lot around the US and we often choose hotels that include breakfast. The breakfast was terrible. Not too many options to chose from, very simple but what it made it so bad it’s the sausage, it was like taking a bite of a hard plastic, the orange juice it tasted bitter, the bananas were green, coffee was ok, but at least the self made pancakes were good. The lady serving the breakfast she seemed like she hated her job and couldn’t wait for breakfast to be over. Then in the rooms no plastic bags for the trash cans that’s so unsanitary, no fans in the bathrooms, if someone uses the bathroom the whole room stinks, and finally the pool it was 10am in the morning on a Wednesday, no pool towels. Again not sure it was just a bad day but if not hopefully this review will help them they can do much better. We moved to a different hotel the next two nights and so glad I did.

Family_with_children

10/10

Exceptional

02 Apr 2026

James

Excellent Customer Service

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Elizabeth

The staff is amazing! Super sweet and helpful! Everyone from the maintenance staff to the front desk and beyond had a smile and a hello.

Breakfast was perfect! Crowded at times but the lady helping was hustling and made sure everything was restocked and available.

The pool though was GROSS! The floor of the pool had so much debris and sediment on it, you couldn’t stand without standing on something. There was loose hair everywhere and all around the edges of the pool. The water was cloudy and cold. The pool room floors were dirty and trash overflowing.

Our room was fine, however half the bathroom lights didn’t work and the lamp on the desk didn’t have a working on/off button. It is also very disappointing that housekeeping didn’t even come to empty trash or sweep floors, refresh towels or the bed. I had to call for towels even, the room had two for an4 person stay.

We love the property and the staff but it could use a little work.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Elizabeth

Easy check-in and lively lobby. The room was spacious and quiet and the breakfast had something for everyone. Easy stay!

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Lachane

Great place

6/10

Pleasant

31 Mar 2026

Jessica

Rooms were clean, but the colors are overwhelming. You have to go downstairs to get coffee in the morning. Loud music when you step off the elevator at 5:30am is a bit much. Doors were slamming until 1am, keeping us awake. It's something to do with how they close.

Partner

6/10

Pleasant

27 Mar 2026

Lee

We were told the breakfast would be all day. It wasn’t.

It was hard to find out how to call the front desk.

Pretty spartan rooms. No carpeting at all. Suppose it’s better for people with allergies. I like carpeting.

Family

8/10

Excellent

26 Mar 2026

Gary

It was so great to have a room request honored so quickly.

Partner

10/10

Exceptional

26 Mar 2026

Linda

Great stay will return

8/10

Excellent

24 Mar 2026

Tania

Overall, I had a great stay and was very happy with the hotel. The room was clean, comfortable, and everything else met my expectations.

The only reason I’m not giving 5 stars is due to the thermostat in the room. It appeared to be functioning, but the display wasn’t visible, so I couldn’t tell what temperature it was set to. I tried adjusting the buttons, but the room remained cold and I wasn’t able to control it properly.

Aside from that, everything else was excellent and I would definitely consider staying here again.

Family_with_children

10/10

Exceptional

22 Mar 2026

Jose

Gooooood

Family_with_children

10/10

Exceptional

22 Mar 2026

Sandra

The room was clean. Hallways were clean. Staff courteous. Breakfas was adequate. Facility was quiet. There was one person with a mid size dog that was not a service dog in the kitchen area/eating area and it should not have been around the food.

Family

2/10

Poor

21 Mar 2026

Michael

This is one of the worst stays I’ve ever had. We didn’t have hot water from the start. The air conditioning didn’t work. The breakfast was cold and gross. They never refilled anything. I asked to speak to a manager and never heard back from anyone. I then tried again and zero response.

Family_with_children

8/10

Excellent

21 Mar 2026

Enjy

I had a wonderful one-night stay at this hotel. The room was very comfortable, clean, and well-maintained, which made it easy to relax after a long day. Everything felt fresh and tidy, and the bed was especially cozy. Even though it was a short stay, the overall experience was pleasant and hassle-free.

Family_with_children

10/10

Exceptional

21 Mar 2026

Donna

Good stay

6/10

Pleasant

20 Mar 2026

Myrna

The curtains were malfunctioning it needs a maintenance to fix it. The parking is safe and easy.

10/10

Exceptional

19 Mar 2026

Alex

This location was perfect for a business trip. It was clean, staff was pleasant and professional and breakfast was decent.

Self

2/10

Poor

15 Mar 2026

Aryela

Filthy! I felt so gross staying here. Look at the pictures! I cleaned the floor myself with 4 towels and they still came up black. Clearly no one mops the floors. Look at the mold in the shower! Soap scum all over the bottles of the wall soaps. Wallpaper peeling everywhere. Hair on the sheets and stuck in corners. Crack in the shower. Dust piled up on the toilet paper holders. Tears and patches and stains in the hallways. Whoever manages this property should be ashamed! Everything was so dirty and in terrible condition. Not sure how Hilton’s name is attached to this hotel….

8/10

Excellent

15 Mar 2026

Jose

They are awesome dude

Business Family

10/10

Exceptional

14 Mar 2026

John

Wonderful stay. Friendly, professional staff! ( especially Deena 😊) Clean rooms!

Family

6/10

Pleasant

13 Mar 2026

Christine

It was close to several restaurants

Family_with_children

6/10

Pleasant

12 Mar 2026

Matthew

The staff was nice. However the bed was very uncomfortable. The pillows were very flat. I could have rolled up a towel and had better support. The shower got warm not hot.

Partner

6/10

Pleasant

10 Mar 2026

Julie

Very nice

Partner

6/10

Pleasant

01 Mar 2026

Jennifer

Hair on bathroom floor and blk marks on sheet

Family_with_children

10/10

Exceptional

24 Feb 2026

Shrishti

Peaceful and comfortable.

Self

6/10

Pleasant

16 Feb 2026

Aimee

In room bathroom has not been deep cleaned in sometime. All of the corners and baseboards should be free of dust and hair and they were not. The shower doors were full of soap scum and there was black mold in the corners.

Both fusbol tables were broken and no fun to play.

Since we were only staying the night and arrived late, we decided not to complain to the desk as it would have made us later for our already delayed dinner plans by having to go down to request another room and go through the process of checking into another room, that likely would have had the same issue.

The price we paid for the night, even with the small discount, did not reflect what we got at all.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Laura

Very nice staff, clean room and good breakfast. No complaints!

8/10

Excellent

08 Feb 2026

Peter

Room was loud, staff was very nice and helpful.

8/10

Excellent

28 Jan 2026

Tracie

Room was clean, king bed comfortable, the staff was very kind, and breakfast was hot. The only complaint I have was the shower containers on the wall need to be cleaned after every guest. A lot of build up products on the squeeze tubes that was old and gross.

Definitely will stay here again but will check the shower containers before I shower.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Pamela

Welcoming and friendly staff. Very clean.

6/10

Pleasant

27 Jan 2026

DANIEL

It was nothing to write home about, but fine for a quick breakfast once. The room was a little on the small side, but I appreciated the cleanliness.

Leisure Family

8/10

Excellent

15 Jan 2026

Laura

Everything was great. The pool was chilly and the garbage needed changed at the rear entrance. However, that's nothing compared to other places I've stayed which is why I'm a repeat customer. Thanks!

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Autumn

The staff was so friendly and helpful. Our room was very clean as well. The amenities were so nice, the gym is 24 hours which is great, along w breakfast being included w your booking. Something that really just sold my whole experience was the automatic self serve pancake machine at breakfast. Very cool.

Leisure Partner

10/10

Exceptional

11 Jan 2026

DEBRA

Clean room. Courteous staff.

Self

8/10

Excellent

09 Jan 2026

Andrea

Property was pet friendly but when checking out, I was scolded by the receptionist because I brought the pet card down with me, as I was not instructed to leave it on the door for housekeeping. Breakfast looked delightful but nothing to eat for those with food allergies

Self

8/10

Excellent

03 Jan 2026

David

The staff were pleasant. The room was clean and quiet.

Leisure Family

10/10

Exceptional

28 Dec 2025

Andrew

Room needed some cleaning but was ok

10/10

Exceptional

28 Dec 2025

Vivek

Theme for kids
Great amenities

Leisure Pet

6/10

Pleasant

27 Dec 2025

Andre

Breakfast menu was very limited and no staff around to ask. Also - when snow falls - no one cleaned the pavements/walkabouts around hotel, so it was dangerously slippery. And the pool was so dirty that I can actually see the sand on the bottom of the pool and dirty leafs around the door/exit. And on Dec. 26 - there was no one at the front desk so I have to yelled and wait for about 10-15 min. Awful. Where is the Hilton standards?

Leisure Family

10/10

Exceptional

27 Dec 2025

David

The room was very clean. We were greeted very nicely by Deanna.

Partner

6/10

Pleasant

27 Dec 2025

crystal

The staff was horrible !!! not friendly or accommodating.. The pillows were not comfortable..too soft

Leisure Self

10/10

Exceptional

22 Dec 2025

Lauren

Clean room nice staff

8/10

Excellent

21 Dec 2025

Kenneth

The hotel shows some wear and tear but is basically in good shape. The biggest disappointment was that the shower had black lines along he bottom which looked like black mold. The room was clean, spacious, but lacking is seating for two persons. Had only one armless chair. Also, the main lights are hanging down from the ceiling and shine directly into your eyes if you are trying to read in bed.

10/10

Exceptional

21 Dec 2025

Angela

Yes

Leisure Family

10/10

Exceptional

18 Dec 2025

EDUARDO

Oh, yes. I loved everything about the hotel.

10/10

Exceptional

15 Dec 2025

Gary

Breakfast was very good on Thursday, Friday the eggs were not up to par, just OK. The staff were friendly and helpful. TRU is one place that we like to stay when we come to the Lancaster area.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Lois

Comfortable bed, room was spacious enough for our family. We felt

8/10

Excellent

12 Dec 2025

Phyllis

The room was clean, bed was super comfortable, staff was very friendly.

Leisure Family

10/10

Exceptional

10 Dec 2025

LaQuan

The check-in was easy, and the rooms were very comfortable. We needed extra towels and received them immediately. Kids enjoyed the breakfast as well.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Daniela

Room was spotless and the staff was really nice. They have complimentary coffe and hot cocoa in the lobby, which was great! Loved my stay and will be coming back.

Leisure Family

10/10

Exceptional

07 Dec 2025

Belinda

Start to finish we had a great stay here! Gentlemen that checked us in was very helpful and room was very nice. Excellent breakfast in the morning and everyone very helpful when I asked for anything. Would stay here again

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Kristi

The front desk staff was friendly and welcoming. The rooms were clean and cheery.

Leisure Family

2/10

Poor

07 Dec 2025

STEVE

No one came to clean our room.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Elisabeth

Yes

8/10

Excellent

03 Dec 2025

Randy

Loved the location. Staff was VERY helpful. Very clean and modern looking.

Partner

10/10

Exceptional

01 Dec 2025

Joseph

Nice

10/10

Exceptional

01 Dec 2025

Sara

Hotel was clean and staff were friendly. Pool was cold but the kids didn’t care. Will stay again!

Friends_and_family Family

4/10

Poor

30 Nov 2025

Micahel

1st in the room we had no dresser, or a coffee pot. My wife and I are handicap. If want change clothes had open oyr suit case. For a cup coffee had to go down to lobby. Next had to ask for towels and wash cloths. I never stay here again.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Krista

Amazing stay

2/10

Poor

25 Nov 2025

Yanisse

The Room felt neglected. The staff were unprofessional. The pool had a mix smell of chlorine and sulfur (garbage like). Various families came to the pool with their kids in bathing suits, all of them complained and none of them were able to stand the horrid smell.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Lyn

Room spotless, staff really nice and helpful

Business_and_leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Karim

More variety and the bread too hard

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Elaine

Breakfast was great, room was quiet...pillows were not comfy so i shouldve brought my own. But woukd stay here again!

Leisure Friends

10/10

Exceptional

18 Nov 2025

Meredith

Helpful front desk staff with good customer service. Easy check-in.

Business

10/10

Exceptional

16 Nov 2025

Jonathan

Clean room and great location to everything

Partner

6/10

Pleasant

14 Nov 2025

Veronica

Check in clerk was not at desk when entered. When he arrived to help us he mumbled.
Traffic was noisy our room was on the highway side

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Julissa

Very nice hotel nice staff

10/10

Exceptional

10 Nov 2025

Tyra

.

4/10

Poor

06 Nov 2025

Christine

I’d not stay there again.
It was not Hilton quality at all. Pictures of rooms on thr website looked way larger ( the angle the photos were taken are deceiving . The rooms were just boring. We got sick from the wall fan we both woke up with sore throat’s that went away after leaving the hotel. Rooms were not clean dirt on the corners/edges of the floor/stained floor, stained sheets and comforter, hallway smelled like urine, pool was ice cold and there was an over abundant smell of bleach in the pool area. Yogurt machine was empty by 8:15 and never replaced. Employee clothing- they wear sweatshirts and teeshirts looks unkept and lazy. This is not Hilton quality.

Leisure Family

10/10

Exceptional

06 Nov 2025

James

Everything was great, only complaint, noise from the highway.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Ed

Hard to find anything to criticize.