Name: Woodspring Suites Lancaster North
Address: 840 Flory Mill Road, Lancaster, US

2/10

Poor

22 Jul 2026

Janetta

I would give this hotel zero stars if I could.

After driving 7 hours with my son, we arrived to check in only to be told that our reservation had been canceled because the hotel was overbooked. The worst part? No one bothered to call, email, or text us beforehand. We found out only after standing at the front desk, exhausted from the drive.

Because of their complete lack of professionalism, we were left scrambling to find another place to stay at the last minute. The only hotel available cost three times what we had originally planned to pay. Thank goodness I had a credit card, or my son and I could have been left without a place to sleep.

As if that wasn’t bad enough, it took two weeks and multiple follow-ups just to get my refund processed.

Overbooking happens, but failing to notify paying guests until they arrive is completely unacceptable. This experience caused unnecessary stress, extra expense, and ruined the start of our trip. I would never attempt to stay here again and would strongly recommend others book elsewhere if they don’t want to risk being left without a room.

8/10

Excellent

20 Jul 2026

Reinaldo

nice

Partner

4/10

Poor

19 Jul 2026

JOHN

The floors are vinyl tile so you hear all noises above and near you. There was dust bunnies and other trash under the beds. The shades at the window didn't work right and when I tried to pull it down, the metal trim pieces fell and hit me on my head. The beds were not very comfortable. Very low to the floor.

Overall, I was very disappointed with the experience. It was very very basic.

Self

10/10

Exceptional

14 Jul 2026

Karrah

It was a pretty new hotel so everything was great. Only complaints are that I wish they had a hair dryer in the room. We stayed 3 days with a toddler who dropped food on the floor. There was no housekeeping while we were there, which would be ok if they had a broom in the room available for use to sweep up her crumbs. We loved staying though and would definitely stay again.

10/10

Exceptional

12 Jul 2026

Michael

Another good stay at this hotel! Staff was friendly and courteous. Perfect hotel for extended stay guests.

Family_with_children

10/10

Exceptional

09 Jul 2026

Ovis

Quick check-in. Clean room. Nice staff.

Family_with_children

8/10

Excellent

05 Jul 2026

bryan

Very clean and new ou

6/10

Pleasant

03 Jul 2026

richard

Rooms clean but noisy. People walking around on floor above you is so loud that it makes it hard to sleep. Can hear people talking in next room. Windows not soundproof enough if you are on the highway side. You'll hear trucks all night.

Self

6/10

Pleasant

03 Jul 2026

Silvia

Old but ok.

Family

6/10

Pleasant

02 Jul 2026

Isiah

I can tell that the facility was just recently built within the last year or so, because when you use Google Maps it doesn’t show the actual place, just the land mark. Also, the appliances were brand new so that was telling. Anyway, I booked through a third party and one of the staff members was literally trying to make me pay again, for a room that I had already paid for. Talking to that guy was really frustrating, but then a young lady settled the dispute. The walls are pretty thin so just pray that you have decent neighbors. Also, they allow pets so be prepared to hear a bunch of barking at random times throughout the day and night! I won’t be staying there again because I own a dog, but I hate other ppls pets because they treat them like ppl instead of animals, and the problem with that is that they’re not firm with their training! Dogs have to be trained especially if you’re bringing them to a hotel! So yeah, I do not stay where dogs are allowed and again I have a dog and he’s very much loved, so loved that he’s properly trained and I still wouldn’t bring him to a hotel! Other than that. Decent place, give it about 2 years and it’ll probably suck!

Family_with_children

2/10

Poor

29 Jun 2026

jeneal

Overall, our stay was okay. When we arrived, management was unavailable, and we had to wait about 30 minutes to check in and no staff was at the hotel. There was also a delay because clean towels were not readily available. On the positive side, the property’s location was excellent and conveniently close to all of the major attractions, which made getting around very easy.

Family_with_children

10/10

Exceptional

29 Jun 2026

Cuong

good

Family

8/10

Excellent

28 Jun 2026

Maria

The rooms were clean and spacious.

Family_with_children

2/10

Poor

28 Jun 2026

Lynn

We checked on Saturday night & we were given 2 towels & no bath mat. I had to use a towel for a bathmat. I asked for more towels the person at front desk gave me a towels. Sunday evening we came back to hotel & asked at desk for towels, I was told I had to bring used towels from room. I told the girl that no one explained this when we checked in. The only place this was noted was on a small sign on the notes. The staff should have explained the towel policy when we checked in. My companion went to desk with the dirty towels & became irate with the desk clerk for copying an attitude about the fact I was angry. I told him that customers expect a certain level of service when they check into a hotel room and providing supplemental maid, servicing is not something a guest should expect to have to do. The staff here needs to look up the word hospitality. For it something that is clearly not offered at this hotel. The desk clerk threatened to have me ejected from the hotel and refused to give me any clean towels. I had to return to my room with the dirty basket. We will never stay at a choice hotel again. They don't clean the room either.

Partner

8/10

Excellent

20 Jun 2026

Camethia

Beautiful hotel, in room stove is helpful but please bring everything you need to cook and eat with you. Bring pots, pans, plates, bowls and utensils as there are none provided for you.

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Roxana

You need a car if you want to go out at nigth.
Ii will be nice if they offer a breakfast

Family_with_children

8/10

Excellent

17 Jun 2026

rayniqua

It’s a new property and opened in May. The rooms are nice and come with a kitchenette. The only con is there isn’t any cooking ware or utensils, those you would have to supply yourself. Other than that, I would stay there again.

Family

8/10

Excellent

17 Jun 2026

Kimberly

The room was clean! Everything was clean. The staff were amazing! Very helpful. The only thing I did not like was how there wasnt any dishware in the room. They had dishware for purchase but $30 for 1 plate and spoon etc was not reasonable. I was traveling with 2 children for 5 days, that didn't seem reasonably priced. I would also recommend non-slip proof things for the tub. The water felt slimy which made the tub slippery. My kid slipped a few times while showering. Good thing he was not injured. The location of the hotel was ok, couldn't really go out and walk around since the building is kind of in the middle of the highway. But other than that, we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Luis Eduardo

Clean and organized.

Family_with_children

8/10

Excellent

15 Jun 2026

Kristin

Hotel is new and very clean. Stayed for one night while in town for soccer tournament so it was good for what we needed. Location good for sports and close to shopping and restaurants. A little loud due to being near a highway but we still slept good. No hairdryer in the room. Did not see any staff other than the person who checked us in and left shortly thereafter. Desk was closed at night and Sunday morning when we checked out. Vending machine and coffee machine in the lobby. If you are looking for a no frills hotel, I would recommend, especially if you need a long term stay or are traveling with kids because it has a full size refrigerator, microwave and stove top.

Family_with_children