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Hotel Juliet
Chetumal · Mexico
re Andador Efraa N Aguilar Y Mahatma Gandhi CentroView location
8.0/10Excellent134 Reviews
Cleanliness8.2/10 8.2
Service8.2/10 8.2
Comfort7.6/10 7.6
Condition7.6/10 7.6
Location6.0/10 6.0
Neighborhood8.2/10 8.2
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Juliet
A stay at Hotel Juliet places you in the heart of Chetumal, steps from Museum of Maya Culture and 15 minutes by foot from Fisherman's Fountain. This hotel is 17. 3 mi (27. 8 km) from Lake Bacalar and 0. 9 mi (1. 4 km) from Chetumal Ferry Terminal.
Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Satisfy your appetite for lunch or dinner at Arquelin, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Make yourself at home in one of the 79 air-conditioned guestrooms.
Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as complimentary bottled water and irons/ironing boards.
Show less
A stay at Hotel Juliet places you in the heart of Chetumal, steps from Museum of Maya Culture and Museo de la Ciudad. This hotel is 0.8 mi (1.3 km) from Malecón de Chetumal and 0.9 mi (1.4 km) from Palacio de Gobierno.
Make yourself at home in one of the 37 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as complimentary bottled water and irons/ironing boards.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Museum of Maya Culture
0.1 km / 0.1 mi
Museo de la Ciudad
0.2 km / 0.1 mi
Fisherman's Fountain
1.2 km / 0.8 mi
Malecón de Chetumal
1.3 km / 0.8 mi
Palacio de Gobierno
1.4 km / 0.9 mi
Chetumal Ferry Terminal
1.5 km / 0.9 mi
Palacio Municipal De Othon P. Blanco
1.5 km / 0.9 mi
Explanada de la Bandera
1.6 km / 1 mi
Lighthouse Museum
1.8 km / 1.1 mi
Mega Escultura
1.9 km / 1.2 mi
Dos Mulas
2.6 km / 1.6 mi
Planetarium Yook'ol Kaab
2.8 km / 1.7 mi
Payo Obispo Zoo
2.9 km / 1.8 mi
Santuario del Manati
3.9 km / 2.4 mi
Dr. Alfredo Barrera Marin Botanical Garden
3.9 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 37
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Hotel safe
- Lift access
- Garden
- Luggage room
- Clothes dryer
Show 4 more facilities & services
- Bar
- Restaurant
- Meeting room
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Juliet
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Juliet
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Juliet
50
reviews shown
Carmelito
Clean room
Dave
Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.
Marla
Clean
Safe
Good location
Safe
Good location
Louis
Perfect location
Alba
I liked the staff, very friendly. Didnt like that wifi was not working most times.
Shumari
Not friendly Nor Accommodating
The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.
Robert
Enjoy
paola
Terrible no lo recomiendo no hay internet no hay cable pesimo
Benjamin
Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.
Shumari
Decent for short term stay
The room was spacious, however only had one sofa which the photos showed 2. We had to keep logging into the wifi as it disconnected whenever our devices were locked. The beds were a bit on the hard side which was kind of uncomfortable but the ac was working well. Besides all that the staff were very friendly and the stay was good.
Carmita
The place is great but the security dogs at the premises were barking loudly in the early morning.
Ceon
Stay was great. Excellent customer service.
David W
Good enough
Good enough. Clean and comfortable. Close to the things I needed. One night the city block was without power and they moved us to a different hotel for the night.
Martha C
Friendly service, easy check in, well located.
David W
Would stay there again
Nice place. Only thing is some of the sheets they use are past their time of service. I'm guessing they cant afford to replace them. Who knows.
marilyn
Huge rooms
Gigantic rooms, very clean and quiet. Drive right into the hotel past the front desk for parking (for only 4-5 cars). Very very soft bed that makes a lot of noise. Excellent staff, great location
Verified traveler
Great location, great value for money, and clean.
Good for an overnight stay in Chetumal
Good for an overnight stay in Chetumal
Jardin
Good location and service
I actually ended up at this place because my original hotel room fell through. I was expecting the worst due to the price, but I was pleasantly surprised. The bed was firm, the AC worked great, and I was able to walk to a nearby pharmacy and restaurants for essentials. The hotel manager was extremely patient with my lack of Spanish when I was trying to figure out how to get to Belize at 5 in the morning.
Verified traveler
The property was ok the thing i like it was right in town and u can walk to go shopping
Verified traveler
Friendly staff and free parking and the room was clean. The ac worked well.
Verified traveler
Frontdesk was very helpful. They allowed us to stay pass checkout time in the room.
Shumari
Suite at Hotel Juliet
My stay was good! The hotel was clean and the bathroom shower was spacious. I loved that the floor tile in the bathroom was not the slippery type. I wish they would build a pool because it is such a nice hotel to not have access to one. Overall it was lovely.
Sarah
It was centrally located. Very nice. Clean and friendly staff.
Gerardo
Nice, Central location & business areas, good par
Good experience, good quality 4 the price, Well located
joe
aweful service, price scam
never return
Dan
1 nighter
OK price for 1 night for 18-25 yrs. and singles. Staff f very friendly.
Fishboy
Decent place to stay in the middle of things.
There's not a lot of touristy stuff in Chetumal. However, Hotel Juliet is a pretty decent place to stay in the middle of what's there. It's clean and across the street from much of what you'd want in Chetumal. Don't freak out that cars drive right into the hotel lobby. It means your car will be secure. Across the street is the mercado viejo (which you can use to give a taxi directions). If you need a bag or torta, you can get it there cheap. As well, the Museum of Mayan Culture is next to that, and if you are going for Mayan Ruins, this will give a lot of context and interpretation before you visit the ruins (bilingual, too). The bus station is right behind the market, with the added benefit that the area is crawling with taxis. Really, the hotel is about the location: it's central to much of what you want. Besides that, it's pretty comfortable, and has WIFI. I found the wifi to be a bit unreliable in my room, but I could fix it by moving a bit. I think it's a quirk of being on the end of the top floor. Otherwise, my only real complaint is that the lock on the door wasn't up to US standards. It's a simple push-button door knob, so if you neglect to push in the button before closing the door, it will be unlocked when you leave. However, learning this the hard way with all my stuff inside, there wasn't any problem with crime or security. It's a good place for a base to head to the cenote or sleep before heading to Bacalar or Belize.
Garcia
Had a great stay. The staff were welcoming.
derick
super
It was great but they close the door to the hotel at night and you have to ring a buzzer to get back in
David
worse hotel stay
There was no stay I was told to go to another hotel
Jimmy
Estacionamiento solamente para 4 autos .. si ganas a los otros ya la hiciste si no te quedas afuera
Cynthia
No pude ir
HUGO
La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.
Rosa Luz
Excelente hotel
Karina
Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte.
Los inodoros con poca agua para descarga.
Los inodoros con poca agua para descarga.
Yuridia
El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.
Susana
El dueño muy amable
Austria Paola Barradas
Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no.
Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba.
Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel.
Ya para esto eran las 5.40am
Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua.
Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba.
Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel.
Ya para esto eran las 5.40am
Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua.
Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
FLOR ADRIANA PEÑA
Su ubicación en el Centro de la Ciudad!
Jorge Javier
Personal amable, checkin rápido, buena ubicación.
Arturo
Ideal para descansar
ROGER CANCINO
Es agradable y tranquila, el personal amable.
Manuel
Muy limpio centrico pero camas algo duras
Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda
Claudia
El internet no llegaba a la habitación.
Enelisio
Muy bueno para descansar
romel
Muy buen servicio y amabilidad también cómodo y seguro
Jorge
No respetaron la ocupación dándonos una sola cama para 3 personas , no nos quedamos
Esmeralda
Esta excelente el hotelsi t hace falta algo es una atencion inmediata felicitaciones
Fátima Widman
Bien ubicada y bastante cómoda considerando el precio.
German
Bien en general
Location & surroundings
Hotel Juliet
re Andador Efraa N Aguilar Y Mahatma Gandhi Centro, Chetumal, Mexico
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Hotel Juliet
31 hotel photos
