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Hotel Kokoro Mio

Chetumal · Mexico

Privada De Los Suea OsView location

9.4/10Excellent23 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort7.8/107.8
Condition9.2/109.2
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Kokoro Mio

With a stay at Kokoro Mio Hotel & Wellnes in Xul-Ha, you'll be on a lake, within a 10-minute drive of Lake Bacalar and Laguna Milagros. This luxury hotel is 12.6 mi (20.3 km) from Laguna Bacalar Ecological Park and 9.2 mi (14.8 km) from Cenote Azul.

Make yourself at home in one of the 12 air-conditioned rooms featuring minibars. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Rooms have private patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and bathrobes.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Special Instructions
    If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 008-025-000970/2026
  • Minimal age
    18
  • Optional fees
    • Pet fee: MXN 450.00 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lake Bacalar 0.8 km / 0.5 mi
Laguna Milagros 8.9 km / 5.5 mi
Cenote Azul 14.8 km / 9.2 mi
Cenote Cocalitos 15.3 km / 9.5 mi
Cenote Esmeralda 16.3 km / 10.1 mi
Cenote Negro 17.9 km / 11.1 mi
Municipal Spa of Bacalar 18.6 km / 11.6 mi
Zócalo 19 km / 11.8 mi
Fort of San Felipe 19.1 km / 11.9 mi
Laguna Bacalar Ecological Park 20.3 km / 12.6 mi
Ecopark Bacalar 20.6 km / 12.8 mi
Polytechnic University of Bacalar 22.3 km / 13.8 mi
Palacio Municipal De Othon P. Blanco 23.1 km / 14.3 mi
Payo Obispo Zoo 24 km / 14.9 mi
Explanada de la Bandera 24.2 km / 15 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Hotel Kokoro Mio

9.4
Excellent
23 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
7.8 /10
Condition
9.2 /10
Amenities
9.6 /10
18 reviews shown
10/10
Exceptional
06 Dec 2025
Dong
Staff were very friendly, and the property has lots of design details with nature. I will highly recommend the Yoga class and massage sessions with Daniel as I get recovered from a chronic pain in my shoulder after two yoga classes and a massage. I had no mosquitos in my room although I was in the jungle, and I think the property did a great job with mosquitos control around the room. There are some around the reception area though.
Leisure Partner
10/10
Exceptional
31 Jul 2025
Chiemi
An off the beaten path jungle oasis minutes from the lagoon (where they have a private property). Attention to detail and attentive and friendly service. If you want to be away from the crowds of Bacalar but still want a great lagoon swimming experience, this is the place.
10/10
Exceptional
02 Mar 2025
Alasdair
The design and style of the hotel is unique and subtle.
The accommodation is better than expected with a great bed and perfect privacy.
The food is truly amazing.
I’d rate as a very strong 10/10.
Business_and_leisure Family
10/10
Exceptional
22 Feb 2025
Lloyd Gregory
Excellent
10/10
Exceptional
27 Apr 2026
Danyella
Muy buena atención y el lugar es excepcional
Self
10/10
Exceptional
23 Aug 2025
José Teodoro Caballero
El trato de primera, el hotel excelente. Mis únicas recomendaciones: mejorar el café y otras opciones de almohadas.
Leisure
10/10
Exceptional
13 Aug 2025
Julian
Un lugar mágicos lleno de experiencias únicas. El lugar esta super cuidado. Todo muy bien pensado y los detalles son increíbles.
El personal es otro nivel, siempre pendientes y reesolciendo cualquier duda. La atención es de las mejores que eh experimentado y quiero hacer una mención a Gabriel y Antonella por su servicio de 10 en todo el tiempo de la estancia
Leisure Partner
10/10
Exceptional
15 Jun 2025
Silvia
Qué increíble hotel. Excelente concepto. Todo al 100. Buen desayuno, actividades, el club de laguna. Etc.
solo recomiendo darle más publicidad al club de laguna que tiene el hotel. Que aunque este no se encuentre frente a la laguna tiene acceso a su propia laguna
Friends_and_family Family
8/10
Excellent
11 Jun 2025
Irasema
Las habitaciones y cabañas muy bien, solo en el baño no hay aire acondicionado y es complicado poder arreglarte o incómodo ir al baño sin aire
Leisure Partner
10/10
Exceptional
11 Jun 2025
Yamileth
Excelente lugar
Leisure Friends
6/10
Pleasant
08 Jun 2025
Natali
En cuanto a vegetacion y animalitos, salen demasiados, el lugar no es tan comodo.
Partner
2/10
Poor
08 Jun 2025
Pablo
No tiene idea de hoteleria la operan los dueños con sus perros
El Restaurant es malísimo
Además de estar entrando y saliendo los perros.
Self
8/10
Excellent
04 Jun 2025
Selene Magdaleno
El lugar es bonito y se respira tranquilidad
Leisure Family
10/10
Exceptional
18 Mar 2025
Jorge
Muy hermoso hotel y excelente atención
Partner
10/10
Exceptional
27 Feb 2025
Nancy Elizabeth Balleza
¡Increíble! Es toda una experiencia. Las instalaciones son preciosas y cómodas, inmersas dentro de la selva, lo que propicia un ambiente de descanso, relajación y contacto con la naturaleza, es un hotel que te invita a no salir y disfrutar de cada rincón.
El tema de la comida lo hace aún más espectacular, cada día te sorprenden con un platillo nuevo y delicioso de acuerdo a tus restricciones alimenticias.
Lo más importante a resaltar es la atención de todas las personas que trabajan ahí, el servicio es inmejorable, se siente la calidez y la cercanía.
Sin duda alguna el mejor hotel donde me he hospedado.
Leisure Partner
10/10
Exceptional
27 Jan 2025
Cintlali
ME ENCANTO …ESTA INCREÍBLE Y LA ATENCIÓN MAS QUE DE PRIMERA…. SÚPER RECOMENDABLE .. LA COMIDS EXCELENTE LA HABITACIÓN SÚPER Y EL PERSONAL SÚPER ATENTO … ME FASCINÓ
10/10
Exceptional
07 Nov 2024
Magali

Un petit paradis

Superbe séjour dans cet hôtel absolument parfait. Aucune fausse note. Le beach club était une très bonne surprise. Si vous voulez du calme et vous reposez dans un cocon au cœur de la nature, ne cherchez plus. Vraiment parfait.
Friends_and_family Friends
10/10
Exceptional
15 Oct 2024
Gabriela Lizbeth
El hotel es hermoso y tranquilo y su club de playa también, en temporada baja pudimos disfrutarlo sólo para nosotros, utilizamos los kayaks en la laguna. La limpieza de 10 en todos los espacios. La comida muy rica en el restaurante del hotel. Aunque era rica, no quedé totalmente conforme con la opción de la cena por el costo que tenía, en cambio el desayuno incluido estaba súper bien servido y delicioso. Amé todo, súper recomendado.
Leisure Partner

Location & surroundings

Hotel Kokoro Mio
Privada De Los Suea Os, Xul Ha, Mexico

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