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Accommodation only. Meals are usually not included.
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9.8/10Excellent679 Reviews
Cleanliness9.8/10 9.8
Service9.8/10 9.8
Comfort9.6/10 9.6
Condition9.8/10 9.8
Amenities9.6/10 9.6
See all ratings- Adults Only
- Design
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Amainah Bacalar
With a privileged location on the South Coast, Amainah Bacalar is an exclusive adults-only hotel facing the fascinating Laguna de Bacalar, Mexico.
Designed to enjoy nature with all the facilities; it has an artistic, yet refreshing architectural style that honors the materials of the region to harmoniously coexists with its surroundings.
Offering 16 rooms; all with breathtaking views of the lagoon, a Caribbean-inspired restaurant, mixology bar, infinity pool, relaxation areas, premium amenities and impeccable service; as a couple or with friends, Amainah Bacalar is the perfect balance between comfort and relaxation. This lovely boutique hotel can be found in Bacalar.
The premises count with 16 welcoming guest rooms. This establishment is a bran new hotel, the ultimate stay in town.
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Located in Bacalar, Amainah Bacalar Hotel Boutique - Adults Only is on the waterfront, a 1-minute drive from Cenote Cocalitos and 7 minutes from Fort of San Felipe. This hotel is 3.7 mi (5.9 km) from Laguna Bacalar Ecological Park and 14.9 mi (24 km) from Laguna Milagros.
Make yourself at home in one of the 16 individually decorated guestrooms, featuring minibars (stocked with some free items) and Smart televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Beach services
Non-smoking
Banquet facilities
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Minimum guest age is 18
Caters to adults only
Guests will receive an email with special check-in instructions
LGBTQIA+ friendly
Guest will receive an email before arrival 48 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 52.79 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 8:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 001-025-001375/2026
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 150 to 500 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Lake Bacalar
0.1 km / 0.1 mi
Cenote Azul
0.1 km / 0.1 mi
Cenote Cocalitos
0.3 km / 0.2 mi
Cenote Esmeralda
1.3 km / 0.8 mi
Cenote Negro
3.1 km / 1.9 mi
Municipal Spa of Bacalar
3.8 km / 2.3 mi
Fort of San Felipe
4.3 km / 2.7 mi
Zócalo
4.4 km / 2.7 mi
Laguna Bacalar Ecological Park
4.9 km / 3 mi
Ecopark Bacalar
6.2 km / 3.9 mi
Polytechnic University of Bacalar
7.9 km / 4.9 mi
Laguna Milagros
24 km / 14.9 mi
Santuario del Manati
35.6 km / 22.1 mi
Dr. Alfredo Barrera Marin Botanical Garden
35.6 km / 22.1 mi
Payo Obispo Zoo
35.7 km / 22.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2022
- Total number of rooms: 16
- Number of floors (main building): 4
- Single rooms: 2
- Double rooms: 8
- Junior suites: 4
- Superior rooms: 2
- boutique hotel
- American Express
- MasterCard
- Visa
- Maestro
Show 67 more facilities & services
- Visa Electrón
- City centre
- Airport
- Harbour
- Beach
- Entertainment Area
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Car hireExtra charge
- Transfer serviceExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Medical serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Garden
- Terrace
- Concierge
- Sun terrace
- Luggage room
- Dining area
- Private pool: 4
- Private beach area
- Towels and bed linen
- Café
- BarExtra charge
- Restaurant: 1
- Non-smoking area
- Poolside snack bar
- Swim-up bar
- Outdoor freshwater pool: 1
- Sun loungers
- Solarium
- MassageExtra charge
- Breakfast
- Breakfast served to the tableExtra charge
- Continental breakfast
- Breakfast a la carteExtra charge
- À la carte lunchExtra charge
- BrunchExtra charge
- À la carte dinnerExtra charge
- Set menu dinnerExtra charge
- Breakfast and dinnerExtra charge
- Breakfast and lunchExtra charge
- Gluten-free mealsExtra charge
- Vegetarian mealExtra charge
- SnacksExtra charge
- Only Adults
- LGTBIQ friendly
- Naturist
- Deposit on arrival
- Early Check-in
- Early departure
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- DivingExtra charge
- Sailing
- Catamaran sailingExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SINGLE CLASSICSINGLE • CLASSIC • 45 m²SGL.AS-1
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Satellite TV
- Cable TV
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Internet access
Show all 21 amenities
- Minibar
- Ironing set
- Safe
- Balcony
- Terrace
- Wi-fi
- Toiletries
- Fan
- Make-up mirror
- Bathrobes
- Desk
- Housekeeping
- Indoor swimming pool
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmainah Bacalar
SINGLE CLASSIC
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: SGL.AS-1
Room amenities
- Tea and coffee making facilities
- Satellite TV
- Cable TV
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Internet access
- Minibar
- Ironing set
- Safe
- Balcony
- Terrace
- Wi-fi
- Toiletries
- Fan
- Make-up mirror
- Bathrobes
- Desk
- Housekeeping
- Indoor swimming pool
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin CAPACITY 4Double or Twin • CAPACITY 4 • 45 m²DBT.C4
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 0
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room amenities
- Terrace
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Internet access
- Minibar
- Tea and coffee making facilities
Show all 22 amenities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Wi-fi
- Toiletries
- Desk
- Bathrobes
- Fan
- Satellite TV
- Cable TV
- Smoke detector
- Housekeeping
- Solarium
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmainah Bacalar
Double or Twin CAPACITY 4
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 0
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C4
Room amenities
- Terrace
- Bathroom: 1
- Shower: 1
- Hairdryer
- TV
- Internet access
- Minibar
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Balcony
- Wi-fi
- Toiletries
- Desk
- Bathrobes
- Fan
- Satellite TV
- Cable TV
- Smoke detector
- Housekeeping
- Solarium
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXESINGLE • DELUXE • 45 m²SGL.DX
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- TV
- Internet access
- Minibar
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
Show all 15 amenities
- Cable TV
- Balcony
- Wi-fi
- Toiletries
- Make-up mirror
- Fan
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmainah Bacalar
SINGLE DELUXE
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Room amenities
- Hairdryer
- TV
- Internet access
- Minibar
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
- Cable TV
- Balcony
- Wi-fi
- Toiletries
- Make-up mirror
- Fan
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXESINGLE • DELUXE • 45 m²SGL.DX-1
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Housekeeping
- Smoke detector
- Cable TV
- Fan
- Make-up mirror
- Bathrobes
- Desk
Show all 21 amenities
- Toiletries
- Wi-fi
- Terrace
- Balcony
- Ironing set
- Tea and coffee making facilities
- Minibar
- Internet access
- TV
- Hairdryer
- Bathtub: 1
- Shower: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmainah Bacalar
SINGLE DELUXE
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX-1
Room amenities
- Safe
- Housekeeping
- Smoke detector
- Cable TV
- Fan
- Make-up mirror
- Bathrobes
- Desk
- Toiletries
- Wi-fi
- Terrace
- Balcony
- Ironing set
- Tea and coffee making facilities
- Minibar
- Internet access
- TV
- Hairdryer
- Bathtub: 1
- Shower: 1
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Amainah Bacalar
100
reviews shown
Jose
The personal very efficient and professional, the lake view was amazing.
Maria
The hotel is amazing from the amenities to the staff. We always feel welcomed and taken care of by the staff. This our second time and will return again.
Ludmila
The hotel is very beautiful, very modern. The architectural details are interesting but not always practical. For example, there are many steps that, on the one hand, are steep, on another hand, are shallow, making walking difficult even for healthy people. As my husband arrived with a recently broken leg, he had very limited chances to enjoy the outside. The view from our room was beautiful though. We met the chef and he is definitely talented but a better dining program would be welcome. With more interaction and (much) better choice of wines. The cocktails were rather good.
Gustavo
Great staff, amazing view of the lagoon. Service was A+.
Terrolynn
The property is amazing with awesome views of the lagoon! The breakfast and dinner was spectacular as well as the service from the staff! I will definitely return!
KARLA
Great service.
joanna
nicest hotel, good design, great food , super friendly staff, highly recommended
Alberto
Expectacular experiencia, instalaciones nuevas en ubicacion perfecta, cuartos espaciosos y con bellas vistas, la comida riquisima en general, con un desayuno fresco, rico y balanceado. El staff muy muy amable en mi caso David y Yovani me trataron excelente. Definitavamente tratare de volver, por la bella laguna y los cenotes, uno de los mejores destinos turisticos de Mexico.
Jeremy
It is a very lovely place for couples to reconnect with beautiful views of the 7 color lagoon. Breakfast was fresh and staff was very helpful and pleasant.
If we were to give a critique it would be to include face towels/wash clothes in the rooms and shower caps.
If we were to give a critique it would be to include face towels/wash clothes in the rooms and shower caps.
Stephen
Amazing place! Staff are great, beautiful facilities. Needed more than 1 night there.
Jolanta
Great place to stay for a few days and enjoy amazing view and free kayaking. The stuff was very friendly and accommodating any special orders. Very good food at the restaurant, free breakfast that we had in the package was excellent.
Sheila
One of the nicest hotels I’ve ever stayed at the staff was really helpful. I like the fact that it’s a smaller property. My room had a beautiful phenomenal view. I like the fact that I was able to check out a kayak at no extra cost and it was available for whenever I needed it. I also really enjoyed the dock with the tanning buds. The food was also amazing.
Abraham
Cinthia was amazing with our accommodations along with attentive staff. The location is great, not too far from downtown; quiet and beautiful
Alex
FANTASTIC. Food and service were amazing as is the property’s location on the lagoon. Don’t waste your time searching more, these guys were awesome! 100% will be back.
abel
Cool for culos
Jess
I loved my experience here. Thankfully my friend spoke espanol but for the most part, most staff spoke espanol. I loved the concierge and the waiters, Jonathan, Edgar, David, Owen ❤️
Leslie
Our stay here was amazing & relaxing. The staff made our trip perfect, especially David, Alex, and Jonathan. Everyone was so attentive and made sure all our needs were met!
Jaime
This place has the most amazing view of Bacalar lagoon hands down out of the 3 other places we stayed at this one wins best view
The staff are welcoming and very pleasant the only thing I didn’t consider was staying at such a luxurious hotel was the other guests we felt very uncomfortable around them not friendly at all
The staff are welcoming and very pleasant the only thing I didn’t consider was staying at such a luxurious hotel was the other guests we felt very uncomfortable around them not friendly at all
Marc
Amazing property and staff. David and Alex will take care of your every need at Restaurant n bar. Lagoon was quite a sight to wake up to. F it book it
Diane
provided easy access to the lagoon, restaurant was good, and the staff was attentive and helpful.
Claudia
Absolutely love this place, clean and the staff very friendly
Paul
The lake view is stunning.
ESTHELA
Lake view very beautiful
Patricia Ruth
Perfect lake views, excellent food, easy access to water from dock. Beautiful!
Jose
Our experience at Amainah was spectacular! The property is beautiful and clean. The view from our room just breath taking, from sunrise to sunset, with views of gleaming Moon. Everyone in their staff is courteous and truly want to make your stay unforgettable. We had very nice conversations with several of them, giving you recommendations what to see & where to eat around town. Speaking of food, we ate several times at their deck, enjoying drinks and the most beautiful view of the Lagoon, we tried different dishes and all were very good. Pulpo a las Brasas, one of the best I have eaten. If you are traveling to Bacalar, this Hotel should be on top of your list... Altamente Recomendado, gracias Amainah!
REBECCA
Lovely spot with friendly staff, delicious food. Appreciated the kayaks and morning birdsong. No complaints!! I only counted 5 colors in lagoon however. lol.
mercedes
Amazing 1000%
Marie
The entire Hotel including the rooms and common areas were very very clean. Stuff was courteous but rushed.
Rosa B
Repeat stay. Nice, clean hotel. Helpful courteous staff.
Michele
Room, view, staff, services and restaurant
Ruben
Excelent hotel, clean, confortable
Staff very professional and friendly.
Good food in restaurant, Edgar and Jonathan made an excelent job.
Jesus in front desk as well.
Staff very professional and friendly.
Good food in restaurant, Edgar and Jonathan made an excelent job.
Jesus in front desk as well.
Jill
This is undeniably a beautiful, design-forward hotel in an incredible location. The aesthetic is refined and serene, and Bacalar’s natural beauty truly shines here. The property feels high end at first glance, and the staff is genuinely warm and well-intentioned, which makes the shortcomings more frustrating—because this place has so much potential.
The biggest issue is noise and privacy. You can hear everything: conversations in the hallway, doors opening, and even neighboring guests showering. The bathroom design is a major contributor—the door to the toilet has roughly a ½–¾ inch gap from top to bottom, which offers virtually no privacy. Sounds and even smells travel freely into the room, and the door itself makes a loud noise every time it’s opened or closed. If someone uses the toilet at night, it will wake the other person in the room.
Service-wise, while the staff was pleasant and clearly trying their best, very little to no English was spoken. For a high-end hotel in an international tourist destination, this was surprising and often made communication difficult. There was also confusion around dining, particularly with dietary restrictions—staff struggled to understand that different people at the same table might have different needs or preferences.
Lastly, the private pool was a disappointment. It was cold—just like the main pool—and for the first three days had no circulation, leading to stagnant water and collected bugs.
The biggest issue is noise and privacy. You can hear everything: conversations in the hallway, doors opening, and even neighboring guests showering. The bathroom design is a major contributor—the door to the toilet has roughly a ½–¾ inch gap from top to bottom, which offers virtually no privacy. Sounds and even smells travel freely into the room, and the door itself makes a loud noise every time it’s opened or closed. If someone uses the toilet at night, it will wake the other person in the room.
Service-wise, while the staff was pleasant and clearly trying their best, very little to no English was spoken. For a high-end hotel in an international tourist destination, this was surprising and often made communication difficult. There was also confusion around dining, particularly with dietary restrictions—staff struggled to understand that different people at the same table might have different needs or preferences.
Lastly, the private pool was a disappointment. It was cold—just like the main pool—and for the first three days had no circulation, leading to stagnant water and collected bugs.
David
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
Curtis j.
The staff was super courteous. Everything seemed clean for the most part. The personal pool wasn't clean. It had a bunch of little bugs floating that you could only see at night.
However, I feel it's only right to say I'm missing a $100 bill from my bag. Also, i had to look closely at my bills before paying them. Twice i was being overcharged and had it corrected. They hold the cc machine so you can pay, but not see the invoice, while telling you the price.
Beautiful views and awesome lagoon!!
However, I feel it's only right to say I'm missing a $100 bill from my bag. Also, i had to look closely at my bills before paying them. Twice i was being overcharged and had it corrected. They hold the cc machine so you can pay, but not see the invoice, while telling you the price.
Beautiful views and awesome lagoon!!
Erika
Feedback para el hotel:
Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras.
No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse.
Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado.
El personal en general es muy amable y servicial.
A cada rato se va la luz.
Los alimentos podrían mejorar.
Las camas del muelle están muy incómodas y sucias.
La alberca es poco atractiva, ya que su ubicación no es buena.
Feedback para Hoteles.com:
Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches.
También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle.
Por favor corrijan estos datos en su plataforma.
Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras.
No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse.
Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado.
El personal en general es muy amable y servicial.
A cada rato se va la luz.
Los alimentos podrían mejorar.
Las camas del muelle están muy incómodas y sucias.
La alberca es poco atractiva, ya que su ubicación no es buena.
Feedback para Hoteles.com:
Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches.
También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle.
Por favor corrijan estos datos en su plataforma.
Yeelen
Great place, quiet and small boutique feel. They have free kayaks for you to go out into the water to play. The restaurant is convenient and good. Staff is amazing and friendly. I would come back.
Steve
I’ve stayed at Amainah Bacalar several times since they opened and generally enjoy coming back. The location is great, the adults-only atmosphere keeps things calm, and overall it’s a pleasant place to stay.
That said, there are a few things that keep it from being a 5 star experience. The balcony doors really need screen doors. In a place like Bacalar, you can’t leave them open without ending up with mosquitoes in the room, which is frustrating and easily avoidable.
What pushed this stay to a solid 4 stars was Pablo at reception. He was genuinely helpful, attentive, and made the check-in experience smooth and welcoming, which makes a difference.
Overall, a good stay with room for improvement, and I’d stay here again.
That said, there are a few things that keep it from being a 5 star experience. The balcony doors really need screen doors. In a place like Bacalar, you can’t leave them open without ending up with mosquitoes in the room, which is frustrating and easily avoidable.
What pushed this stay to a solid 4 stars was Pablo at reception. He was genuinely helpful, attentive, and made the check-in experience smooth and welcoming, which makes a difference.
Overall, a good stay with room for improvement, and I’d stay here again.
JULIANA
Excellent hotel, amazing view of the lagoon, lovely food both for breakfast or lunch/dinner :)
Catherine
Everything! Room, amenities, staff! Everything was great! We loved it!
Meital
excellent hotel, the room was clean, the breakfast was good
Javier
Wow incredible experience, very comfortable beads, breathtaking views, and great customer service Edgar did an amazing job making sure our stay was excellent
Alfonso Rios
I loved the staff, the property very beautiful.
One thing I would suggest is to add a Television at the bar area. For sports fans staying there and enjoying a game .
One thing I would suggest is to add a Television at the bar area. For sports fans staying there and enjoying a game .
Demian
Exceptional service from you step in! The staff are super friendly and ready to make you feel que estas en tu casa! The food and drinks were delicious! We ended our night with a beautiful view of the lagoon sipping mezcal in our private plunge pool! ☺️
Lyza
The staff was amazing! The room clean and spacious. The food was great, specially the octopus. We enjoyed the jacuzzi which was a free room upgrade. We had a lovely morning watching the sunrise on a kayak mid lagoon. Definitely recommend this place
Frederic
¡Todo fue perfecto, gracias a todo el equipo por el servicio excepcional!
Hasta pronto 😊
Hasta pronto 😊
Rosemary
Amazing friendly and attentive staff made our stay special!
CIELO ROSARIO
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
David
Modern and clean room, accesibility to the lagoon, food bar and drinks were great
Russell
Amazing, boutique stay! The room was simple and beautifully appointed, leaving all the emphasis on the fantastic view. The staff was warm and welcoming; cheers to Alicia, Lauro, Jonathan, and Jovani for making our stay so special. Thank you also to the unsung hero, the Amainah chefs, who cook up absolute magic all day. Stunning location for relaxing and launching off into the beauty of the lagoons.
Olivia
Exceeded expectations
The highlight of our trip to Mexico! We were warmly welcomed with an early check-in and a complimentary upgrade on arrival. The room was beautiful, with a spectacular view of the lagoon. Every member of staff we encountered was personable, friendly, and genuinely eager to make our stay special. This experience truly exceeded our expectations, we couldn’t have asked for a better place to end our vacation.
Freddy
Room pool needs to be cleaned, had many bugs in it.
Gabriel
Staff was extremely friendly. The hotel is beautiful. We had amazing stay
DAVID
It is a beautiful property with great views and clean rooms
sangil
Nice lagoon
Gustavo J
They have the best food and staff!
Risa
Best stay ever. Thank you for the hospitality
Tricia
Amainah exceeded our expectations. From check-in to check-out, the experience was top-notch. Our group of seven thoroughly enjoyed every aspect, including the staff, amenities, and service, which made us feel like VIPs. The room views were stunning, and the cuisine was delightful. Special recognition to the staff especially Jesus and Edgar for their exceptional hospitality. We highly recommend Amainah to our friends.
Grey
Amazing. Looking forward to coming back!
Gabriel
Un gran pequeño hotel
Con sólo 16 habitaciones, el Amainah es un hotel prácticamente perfecto para una estadía en Bacalar. Instalaciones, restaurante, bar, alberca... todo es sumamente disfrutable.
Dos detalles mínimos: Rentamos una habitación con alberca privada, el agua estaba fría, por lo que no la pudimos usar en la noche, como era nuestro plan. El otro es que los muros, todos en cemento pulido, rebotan mucho el sonido y, por la noche, los ruidos se magnifican; sería buena idea colocar algunos cuadros textiles, para aminorar ese efecto.
Dos detalles mínimos: Rentamos una habitación con alberca privada, el agua estaba fría, por lo que no la pudimos usar en la noche, como era nuestro plan. El otro es que los muros, todos en cemento pulido, rebotan mucho el sonido y, por la noche, los ruidos se magnifican; sería buena idea colocar algunos cuadros textiles, para aminorar ese efecto.
Alejandra
We really enjoyed the our beautiful room. The food was delicious and the staff service was amazing! Jonathan and Lauro were on top of all of our needs. I wish I could remember all of the staff names. Wonderful experience!
Maria
We had an fantastic time! The property was incredible with all the amenities and an amazing view of the Lagoon. The staff were very welcoming from the start till the end of our trip. We will be returning!
Jorge
Nice boutique hotel at the heart of the lagoon. Very clean, safe and easy access to its own pier. Wll stay again!!! A+
David
We couldn’t have asked for a more enjoyable stay 😊😎👍!!
Jorge
Great amenities
Volkan
It was awesome time
Francisco
Un Hotel excelente para disfrutar naturaleza relajarse y comer sabroso
Idan
Our stay at Amainah Bacalar Hotel Boutique was nothing short of magical. This small, clean, and beautifully designed hotel is the perfect escape for adults looking for a peaceful and romantic getaway.
From the moment we arrived, we were welcomed with warm smiles and outstanding service. The staff was incredibly friendly and helpful throughout our stay — always available to assist with anything we needed, from activity suggestions to local tips.
The highlight of our experience was without a doubt the breathtaking views of the lagoon. Waking up to that turquoise water just steps from our room was unforgettable. The entire hotel feels like a serene, intimate retreat, with thoughtful details and a calm, relaxing atmosphere.
If you're looking for beauty, tranquility, and genuine hospitality in Bacalar — this is the place. We can’t wait to return!
From the moment we arrived, we were welcomed with warm smiles and outstanding service. The staff was incredibly friendly and helpful throughout our stay — always available to assist with anything we needed, from activity suggestions to local tips.
The highlight of our experience was without a doubt the breathtaking views of the lagoon. Waking up to that turquoise water just steps from our room was unforgettable. The entire hotel feels like a serene, intimate retreat, with thoughtful details and a calm, relaxing atmosphere.
If you're looking for beauty, tranquility, and genuine hospitality in Bacalar — this is the place. We can’t wait to return!
gorgette fabiola caridad
This property was very clean and modern. The staff were very helpful and attentive. About 45min walk from the town center, but taxis are very accessible and only about $80 pesos. Hotel dock is a short paddle away from shallow water and Cocalitos.
Yi-Chin
We enjoyed our stay at Amainah. Super friendly staff who are able to answer all of our questions. We have a great view of the lagoon. Our favorite part is the paddleboarding at sunrise (SUP provided by the hotel).
about 10 min car ride from city center.
about 10 min car ride from city center.
Cecilia
Staff was very amicable and super helpful.
Johan Friessen
I love the way it was personalized and relaxing. Where you set your own pace and do what you want. The resort was very beautiful and just amazing. The town was small and felt like home, thank you for the trip.
Alejandro
Great place!
Michelle
Beautiful serenity on the lagoon of Bacalar. Amenities are beautiful, and this is a 5 star luxury property that will call us back again and again.
Efrain A
This place is a paradise in paradise. The whole place is immaculate starting with service. Everyone is very friendly and attentive. The rooms are clean and well maintained and save the best for last the food at Vicero a restaurant inside house is delicious. I would definitely recommend this place especially for couples.
Alfredo
Excellent
Amy
Beautiful property and Nancy was amazing! Everything was and everyone was thoughtful and went out of their way to assist us
Alexis
A magnificent magical place. Staff incredibly attentive. The whole place brings peace and balance.
Thank you!
Thank you!
RODOLFO CARLOS
Vista espectacular
Muy lindo hotel. Una vista espectacular, y la atención y comida deliciosa
Charlotte
Out of this world! I still feel like it was a dream. Absolutely no notes
Elena
Great place to stay!
Amazing place to say in Bacalar, Nancy and Moises were very attentive. I really enjoyed to stay there.
Matt
Fantastic stay - really loved our room with an incredible view, and the food at the restaurant was really good too. It’s great that you can take kayaks and paddle boards out on the beautiful lake whenever you like, too.
Jesus
Property is far from main town and other restaurants. Service here is very slow and they have a very limited menu. Some of the staff were very friendly, others didn't care!
Yael
This hotel is amazing have atayed here twice and will not book woth another.
Gloria
The staff was very helpful, the room was clean and had the most beautiful view of the Lagoon. The food was amazing. I would definitely recommend this Boutique Hotel. We will be returning.
Gustavo
Excellent location, staff is very friendly and ready to help. You feel welcome and well taken care of. Will come back soon definitely!
Federico
Excellent
Susan
Room view was stunning and it was clean, but no chairs or other furniture in room. Open concept bathroom is less than ideal. Sound carried badly and noisy guests (especially one lady beside us constantly on her phone) disrupted the tranquility of the place. Another woke us up at 2a.m. The hotel is concrete with no furnishings which attributes to the sound issues. Breakfast/bar staff were fantastic. The front desk staff less so and communication before arrival was lacking. I couldn’t even get a confirmation of our reservation. Breakfasts were delicious.
Robert
Right on the lagoon…so pretty. Front desk staff were very efficient and replied quickly to What’s App questions. My room 202 did feel a little like I was part of the deck scene…I would have preferred something a little quieter. Overall a very pleasant stay!
Claudia
This place was absolutely lovely! The view was stunning & the staff was outstanding! Lazaro & Ricardo were super attentive and make sure we had everything we needed at all times. Thank you for a great stay. We will be back.
Christina
The property is beautiful, the staff is incredible, the food and cocktails are excellent! I had no complaints. We stayed 3 nights and it was exceptional. The walk to town is a little far but we did it twice! I wanted the exercise anyway. The staff was so hardworking, friendly, and helpful. I will come back if I'm in that part of the country again! HIGHLY recommend.
Suni
Everything about this place spells relaxation. The rooms, the staff and the view is great and I had a lovely time. The staff are helpful and the lagoon is beautiful
Yael
2nd time in Bacalst and this blacr was great! Stsff super friendly and very good service. Room was very nice and clean
James
Wonderful boutique hotel on a gorgeous lake. Staff was amazing. Always very attentive and helpful. Would recommend to all!
Renato
I thoroughly recommend this hotel for comfort and stunning views. The staff are particularly friendly and helpful and made our visit all the better.
Victoria
Hotel was very nice and everyone was helpful. Jesus at the front desk was great! Highly recommend this hotel.
Monica
The staff was very friendly. We upgraded our room because the room had no windows.
max
Bliss
It was amazing. Edgar and the team were wonderful 👍 we wish we could have stayed longer
Lori
Perfect stay in Bacalar!
An absolutely perfect stay for our group of 5 friends celebrating a birthday. The staff went above and beyond for everything...arranging massages, catamaran trips, etc. And the service at the bar and restaurant was so attentive and thoughtful. Location was perfect, and facility was gorgeous. We'll be back!
Brenda
The property is beautiful and very modern. Staff is so friendly and helpful. Would go back to Bacalar just to stay at this property.
Charles
Amazing staff.
Location & surroundings
Amainah Bacalar
Boulevard Costera, 601, Bacalar, Mexico
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Amainah Bacalar
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