Name: Laguna Bacalar
Address: Avenida Costera #479 Bacalar, Bacalar, 77930, MX

4/10

Poor

09 Jul 2026

Beatriz

Rey old hotel It really needs renovation every thing is so old air conditioning very limited any way the view and location was perfect

Partner

2/10

Poor

01 Apr 2026

Francisco

Very bad hotel…. Every thing is falling a part…. Terrible maintenance…. Furniture old and obsolete …. I rent the room at Laguna Hotel Bacalar for 5 days…. I did not stayed there…. Only for a few minutes…. I grab my belongings and I left to rent another room some where else near by (Casa Arabe) I don’t understand how the City authorities allowed the hotel to operate under this circumstances…. I paid a lot for this hotel that is not worthed…. I don’t know how Expedia is willing to rent rooms for them….Extremely super UGLY property.
Francisco Saldana

10/10

Exceptional

09 Mar 2026

Nicolas

Love this place . Epic views , jump into cenote Esmeralda right off the dock . Take a boat tour from the friendly staff that operates via the same dock . Sunrise and moonrise over the lake was incredible and worth setting alarms for . A/C worked well and maids cleaned the room sparkly clean . Building is old so there are parts where tiles are loose but that comes with the territory being oldest hotel on the lake. Overall it was an incredible stay and a hard place to leave. I hope to return but we will have to get the private cabin that doesn’t have a drop off the porch as we will be returning with a toddler next trip .

Family_with_children

2/10

Poor

06 Mar 2026

Carole

The hotel has a marvelous view from its prime location. However, it is in desparate need of repairs and maintenance. It is not as represented online. Steps were broken Room door is flimsy. This location should be removed from Expedia listing. It is an abandoned property as an online search will verify.

Partner

2/10

Poor

05 Mar 2026

Mary

The Hotels condition has not been maintained and the restaurant and bar were closed. The pool was also in poor condition.😞

8/10

Excellent

14 Feb 2026

David

The room was very clean. Loved the view we had of the lake. Great location, but hotel was run down and restraunt was not open a great deal. Had to order puzza for dinner as nothing close by to eat

4/10

Poor

02 Dec 2025

Oscar Gomar

Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil

Leisure Family

10/10

Exceptional

19 Sep 2025

Tomas

Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.

10/10

Exceptional

15 Aug 2025

HERBERT

El hotel está muy bien ubicado y tiene fácil acceso a la laguna.

Leisure Partner

8/10

Excellent

20 Jun 2025

Liliana

There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.

2/10

Poor

05 Apr 2025

Elisha

The room dirty i didnt stay there again wont a refund

10/10

Exceptional

01 Apr 2025

Valente

Closed to lake

8/10

Excellent

13 Mar 2025

Luz

I like the view , pool, bar, food average. Staff need more friendly and informative . Internet slow .

Leisure Family

10/10

Exceptional

28 Jan 2025

Maria

The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Noelia

Stayed here before it’s a beautiful place to stay. Could use a upgrade inside the room but overall it was a nice, quiet, and beautiful place to stay at.

Leisure Family

2/10

Poor

03 Jan 2025

GUADALUPE

The property is very old. The room did not have hot water the food at the restaurant was very expensive.

6/10

Pleasant

09 Nov 2024

Maria

Ok, so if you want a place to sleep, this place is ok. The location is really good, but the hotel itself is run down. The mattresses are lumpy. We were told it was \"rustic\", but having what looked like fire ants crawling around made me a little uncomfortable. They do have tours of the lake that leaves from the property which was nice.and the views are amazing.

Leisure Partner

4/10

Poor

22 Oct 2024

Telmi

The hotel was good with good view, but smells like sewer I had to open windows to not smell that all day, I’m supposed to stay for a week I just handled two days, very expensive everything around it, not much to see, customer service was ok

Leisure Family

10/10

Exceptional

06 Oct 2024

Salvador

Ok

4/10

Poor

23 Jul 2024

Estefania

Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.

Leisure Family_with_children

6/10

Pleasant

26 Jun 2024

Peter

Main draw is the view and location

Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich).

If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.

Friends_and_family Friends

2/10

Poor

30 May 2024

Jesus

Trash

2/10

Poor

05 May 2024

Verified traveler

I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins

Leisure Friends

10/10

Exceptional

25 Apr 2024

Lisa

It is dated , rooms need work

Business Family

8/10

Excellent

31 Mar 2024

Andrew

Was a great stay

8/10

Excellent

30 Jan 2024

Jorge

This property is located in one of the best areas in Laguna Bacalar
Exelente views and access to the water 🌊

Leisure Family_with_children

8/10

Excellent

26 Jul 2023

Rebeca

I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean

Leisure

2/10

Poor

16 Jun 2023

Sandra

Bad place, we a bad experience at this place
As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away,
The reception never gave us anything to sign at check in or out. The place is horrible.

Leisure Family_with_children

4/10

Poor

17 Feb 2023

Mehmet

Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.

Leisure Partner

10/10

Exceptional

07 Mar 2022

Cody

I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place

Leisure Self

8/10

Excellent

03 Feb 2022

Bruce

Nostalgic

We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.

Partner

2/10

Poor

15 Jan 2022

Stanley

The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.

Leisure Partner

6/10

Pleasant

27 Nov 2021

Francisco

Excelente vista, poco viejo el hotel.

Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones

Friends_and_family Friends

2/10

Poor

23 Nov 2021

Guillermo

.

Leisure Family_with_children

4/10

Poor

19 Feb 2020

Lynne

Great view. Hotel very run down. Did not even have hot water.

Leisure Friends

6/10

Pleasant

28 Jan 2020

Charly

View to the lake is spectacular.
Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .

Leisure Self

4/10

Poor

09 Jan 2020

Verified traveler

LIKED: It is placed in a very good spot
DIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected

Leisure Family

10/10

Exceptional

05 Jan 2020

Verified traveler

El hotel Laguna de Bacalar se encuentra muy bien ubicado, con una excelente atención y un buen servicio para realizar el tour de la Laguna de siete colores y visitar los cenotes de la misma.

Leisure Friends

4/10

Poor

01 Jul 2019

noemi

Please skip this place.

This place is dated, dirty, It didn't have air conditioning, or TV , WiFi very limited, bathroom was dirty , Staff unwilling to help.

Family

2/10

Poor

17 Dec 2018

Verified traveler

I just check in when I was parking my nobody tell you where to go or nothing then we check in I walk to my room very old no AC no nice bedroom I just turn around and left have tondrive yo a close city Chetumal and check in on a nice hotel sorry very disappointed I know I lost my money for that night but the all idea was to have a placent stay

2/10

Poor

15 Jul 2018

Tony

Stay away from this hotel

The room was in such a bad shape that I walked out as soon as I got in. I couldn't stay. It was smelly, there was mold on the roof and really humid. This place should close down.

4/10

Poor

14 Jul 2018

Francisco

I do not like that the rooms do not have Air Conditoner

8/10

Excellent

19 Feb 2018

Cindy

Great hotel

This hotel has an amazing location and spectacular view. The staff were friendly and we thoroughly enjoyed our stay. It could use some updating and remodeling but would recommend it highly.

Partner

8/10

Excellent

12 Dec 2017

Alfredo

nice hotel with room for improvement

Happy with hotel location and appearance. Unfortunately no TV available which is a big no no, AC available on certain rooms that you must request at booking which cost more. Mine had only ceiling fan which I was ok with since it was not too hot when I visited in first week of December. Two beds in room and both were in bad shape, not comfortable and need to be replace.

4/10

Poor

02 Dec 2017

Juan

Nice view it can use some upgrades

Good experience for 1 night,our room was closed to the kitchen so it was noisy,nice view very helpful staff

4/10

Poor

25 Oct 2017

Velvet

Needs to be remodel badly

Service, great, they are very nice and willing to help, the hotel is clean, but they haven't put a cent into it for years, no TV, no plugs in the room, very old building, it is a shame because they have a great view of the lake, for hotel condition what they charge for a room its a lot, I will pay no more than 400.00 pesos per night at the most to stay there.

Family

6/10

Pleasant

20 Mar 2017

Verified traveler

Fantastic location spoiled slightly by rude staff. Great to stay for the location but not the service

4/10

Poor

18 Aug 2016

Barrie

Beechy Lees Bees tour of Mexico

This was a two night stopover on our tour of Yucatan. The location is excellent. The hotel needs some decorative attention. The room was tatty and bathroom falling to bits, it also smelt badly. Our room overlooked the pool and bar which was quite noisy until late and again early. There was no air conditioning. It is a shame,as this could be an excellent hotel.

Family

4/10

Poor

10 Apr 2016

Verified traveler

Beautiful view of the Lagoon but . . .

The hotel \"looks\" great, and has a truly spectacular view of the Lagoon, but, it is in severe need of an upgrade. The room was awful, awful awful. It smelled like sewage. When I asked for a new room, I was told they were full. I don't think so.

4/10

Poor

15 Mar 2016

Santino

Disappointed...

I just stayed at this hotel in Bacalar, Quintana Roo Mexico as a stop over on my drive from Belize to Merida, Yucatan, Mexico as it breaks the distance. Although I had dined at their restaurant before, this is the first time I stayed at this hotel, and I certainly won't be staying there again, I DO NOT RECOMMEND. Rooms are antiquated, mouldy and without A.C., and the bathroom is very tiny. And I am being nice :) I must say the staff were also nice, especially the restaurant staff, and the dining experience was pleasant.

4/10

Poor

06 Mar 2016

Verified traveler

Good view

I've stayed in better, and there is better places to stay in town

4/10

Poor

25 Dec 2015

Lawrence

An ok hotel for a night

An ok hotel, no AC

6/10

Pleasant

13 Oct 2015

Verified traveler

air conditioned and too much manteinance is nedeed

4/10

Poor

19 Jul 2015

Verified traveler

Beautiful site and location

The site and location of this hotel is great, it is right on the shores of the lake and there is the option to swim, hire kayaks or take a boat trip. it is unfortunate that the staff at the hotel are rather indifferent, they pointed is vaguely in the direction of our room leaving us to locate it for ourselves. The room had a great terrace with a view over the lake, it was more of a basic cabin with a fridge and air conditioning.there is a very small pool which was busy at the time of our stay. The hotel restaurant is not good, we waited 40 min for a fruit salad which was very expensive and not very good.

4/10

Poor

24 Jun 2015

Alberto

Great Lagoon Poor hotel

Very Old Hotel

Family

8/10

Excellent

18 Jun 2015

FernDog

The view is beautiful

It needs a renovation badly, but they make the best with what they have. The view, however is what will bring me back.

8/10

Excellent

09 Jun 2015

Joel R

Very nice view to the lagune....the best

Very nice hotel but mattress very hard and uncomfortable

2/10

Poor

04 May 2015

Verified traveler

Bad place to stay

Rooms are not clean nor fresh, hotel seems to be nice but it is not

10/10

Exceptional

27 Feb 2015

Verified traveler

we were delayed getting in and missed one day. we were charged for the day we missed.

2/10

Poor

04 Oct 2014

Verified traveler

Worse expirence ever

Checked into hotel and went to room to find cockroaches in the room . Went down to check out and the hotel would not refund our money !!! Called Expedia numerous time with no resolution! We left the hotel anyways and lost our money but there was no way we were sleeping there!!!

8/10

Excellent

25 Aug 2014

Verified traveler

Great Views at the Hotel, great prices and good st

The Hotel was great we arrived prior to the Check in time and where given a great room # 206.
The views are stunning from this Hotel. The Hotel staff always was friendly accommodating and always available to assist and help. The hotel is a bit dated but I known this prior to booking. It offers decent room with internet, AC and Pool. The onsite restaurant was ok. Nothing to rage about but good prices and fair meals. The Hotel is centrally located between Cenote Azul and Downtown Bacalar. If you are looking for a few day stay i would recommend this place. There are many other charming places in Bacalar but not all will have AC or Pool and this where some of the main factors why I chosen this place.

Family

2/10

Poor

04 Aug 2014

Gloria

Dump!

DO YOURSELF A HUGE FAVOR AND SKIP IT. I WISH WE HAD. EVERYTHING LOOKS GOOD IN PHOTOS. IT HAS A VIEW BUT THAT IS ALL IT HAS GOING FOR IT AND IT IS NOT WORTH IT. I SPEAK SPANISH, AND REGARDLESS THE STAFF WAS NOT THE LEAST BIT WELCOMING.

6/10

Pleasant

03 Aug 2014

Verified traveler

Beautiful lake, old outdated hotel

Internet never worked, rooms were stuffy like a sauna with only a fan blowing hot air. Hotel staff was very nice, but hotel is too old to have expensive rooms. Internet does not work.

8/10

Excellent

20 May 2014

Laguna Bacalar Hotel

We had a terrific view of the lagoon which is quite beautiful. We were surprised there were not many people her, considering the value, price and location. Very nice place, and nicely maintained.

6/10

Pleasant

16 May 2014

PLB

just ok....but beautiful setting

We were heading to San Pedro, Belize but wanted to see Bacalar...so booked three nights. You only need ONE DAY to see Bacalar! Cenote Azul was very nice... but we drove over to Chetumal for breakfast once, a museum tour once, and a movie once.

2/10

Poor

29 Apr 2014

ghh100

NICE LOCATION, BAD SERVICE AND INSTALLATIONS

Quite bad: reservation as not there at my arrival. I was given very bad room till they get what I contracted (supposedly the best) for what I spent an awfull first night. Service is non existant: they simply do not care about the guest, if stuff does not work they will not attempt to resolve. Do not expect to make any charge to your room, it is not allowed: bring a whole lot of cash to pay for all services other than room. Overal, value is low, do not expct any magical stuff from the hotel, it is the lake only.

Partner

2/10

Poor

26 Apr 2014

francesco

to bad it could be a much better place

Got there at 4pm room not ready. Tv did not work in one of the 2 rooms we rented. In the other roon ac was not working. Paint falling off the building simply not a nice place. On th positive side was the guy that sold boat tours very helpful and took us to some amazing places and the laguna de bacalar is very nice with its colors.

Family

4/10

Poor

30 Mar 2014

Verified traveler

Do not stay there, very

This hotel has not been maintained in many many years and looks like a 1 star hotel at the most. It is in urgent need of renovation. They promise you wifi which is a total lie as it doesn't work. Overall, I don't recommend anyone to stay there.

8/10

Excellent

21 Mar 2014

Verified traveler

I had a great stay at the hotel. I wish I had more time to spend in the area.

8/10

Excellent

18 Feb 2014

Lorna

quiet little place

very quiet little place on a beautiful lagoon

8/10

Excellent

10 Feb 2014

Bob

Great view/location, faded glory seeping in

Located above the laguna with access to the water. Decent to good restaurant. Wifi -- ok most of the time. Rooms need upgrades. Pool is fine. Selling point is the location away from Chetumal and on the main north-south highway, and only 10 miles or so to the main east-west highway. Good value for the price.

6/10

Pleasant

15 Jan 2014

MJB

Noisy

This hotel is right on the lagoon. It is very noisy if you get a room over the bar.

8/10

Excellent

09 Aug 2013

Benjamin

Better than expected !

Very nice hotel ! I was a bit worried after reading other people's comments on expedia but our experience there was totally enjoyable. The view from the hotel is just a pure delight, its simply amazing ! You can swim very easily in the laguna, walking two minutes from your room. Our room was very well located, rather simple but clean and with AC. I totally recommend this hotel for anyone wanting to take break before going north, to Tulum.

2/10

Poor

08 Jul 2013

Anon.

The real life Faulty Towers

I have travelled through SE Asia and stayed in some interesting places as a backpacker in my 20's, so I am not precious and from the mixed reviews which I had read about Hotel Laguna Bacalar, I was willing to sacrifice on the basis that the location looks and is amazing and that the negative reviews seemed to have a whiny high expectation <insert nationality here> overtone.
The sign on the driveway says that Hotel Laguna Bacalar was established in 1972. This is probably true for it doesn't seem to have been updated since. Hotel Laguna Bacalar is the kind of place you would see in one of those cable tv shows where they make over \"Horror Hotels\". It is so tacky, that it falls into the good category. It does not try to be anything. It is quite simply run down, (parts of it have already fallen into the Laguna) and poorly maintained.
On arrival we were provided an early check in, but found the floor of the room needed sweeping from beetles that had died, (potentially from the shock of the dated decor). After asking twice for these to be cleaned up, it was done (note: it took asking for another room and I was advised that there were none, before they sent a housekeeper). Later that evening we discovered that there was no hot water. Upon advising reception of this, I was told \"it was complicated\" I was provided a key for another room and told that we could move into it. While I fail to understand how hot water is a Facebook relationship status and how a room which was not available hours before now is, we were happy to be upgraded to a room with a \"padded toilet seat\", remote controls for the TV and dried staining paint spots on tiles, which looked like someone had been stabbed. Not surprisingly the hot water ran out again on day 2. This was a result of no gas. An hour later after switching the bottle and fixing the regulator we had hot water again.
If you don't expect much you certainly won't be disappointed, in todays standards Hotel Laguna Bacalar is BASIC and tacky. It is the location which lends some charm but there are other places on worth investigating.

Partner

8/10

Excellent

29 Apr 2013

rovenstinez

Good enough for John Wayne and Ronald Reagan

The sunset was delightful. The room's without A/C were comfortable, screened well to avoid mosquitos. The atmosphere was pleasant, a lot of Europeans mingled there. I saw other comments that were negative, and almost overlooked this gem. I'd do it again.

Family

6/10

Pleasant

16 Mar 2013

julia

The View Is The BEST, The Hotel Needs Help

The View from the hotel is the best in Bacalar! Unfortunately, the hotel is very old and in run down condition and the rooms are right over common area so it is very, very loud all hours of day and night which disrupts the otherwise beautiful and peaceful setting.

Family

6/10

Pleasant

28 Jan 2013

Verified traveler

Beautiful views but unfriendly staff

This hotel is in a beautiful location, but they were so unfriendly and unhelpful that it put a damper on the stay. The internet was spotty but the room was fine, with a gorgeous view of the lake. It's too bad because the place has great potential.

6/10

Pleasant

29 Feb 2012

Verified traveler

Great location, good restaurant, but so-so rooms

The hotel's somewhat shabby appearance upon arrival was a little discouraging, but the wonderful lagoon view and good restaurant made up for it. The room was a little cramped, but plenty of bottled water was available.

8/10

Excellent

26 Jan 2012

Verified traveler

Nice

Great hotel...magnificent views...a little noisy but settles down after 10pm..

8/10

Excellent

24 Jan 2012

Verified traveler

Great location and a memorable place.

4/10

Poor

22 Sep 2011

andrea

Poor quality and conditios of hotel

Since we did not have any other option,cause it was the only hotel with availability, we booked it!. we were expecting at least a comfortable hotel, due to the 3 stars, and all rooms with air conditioning.
When we arrived we had to leave a deposit of 150 usd in cash, plus we had to pay 50 usd more in order to have a room with air conditioning.
The hotel is ok for a poor 1 star, all the instalations are poor and old.
Next day we decided to eat breakfast but they had only one waiter for more than 5 tables. We waited a while and they did not had what we had ordered...
very poor service!!
What I payed is far worthy of what we received.

4/10

Poor

02 May 2011

Encarni

Very old; needs rebuilding / modernising
Must have been great when new, decades ago...
Great location
Restaurant service very slow - 40 minutes to take an order!!!

6/10

Pleasant

11 Jul 2026

Jessica

Excelente vista a la laguna, solo que el hotel no es moderno pero es funcional.

Family_with_children

4/10

Poor

09 Jul 2026

Martha

Para empezar tengo que decir que avisé con anticipación que llegaría tarde como a las 10:00 pm, nos recibió el vigilante, sinceramente fue un shock porque de verdad parecía un hotel fantasma jajaja, como pudimos llegamos a nuestra habitación,pasando por un pasillo oscuro,el cuarto solo tenía 2 camas,\"closet\", una tabla de tocador y pantalla pequeña, estaba haciendo mucho calor, había un ventilador de techo y yo había contratado una habitación con aire acondicionado que si estaba pero no enfriaba absolutamente nada, fui a recepción porque obviamente no había ni teléfono para comunicarnos ,mandaron a un señor de mantenimiento que fue muy muy amable,pero no pudo hacer nada, como sea pasamos la noche.
Desde la noche me comuniqué con expedia para que me consiguieran otro lugar para la siguiente noche, obviamente no se pudo.
Ya en la mañana pues pudimos ver que el hotel tuvo un esplendor pero hace muchos, muchos años, no tiene ni restaurante. Lo único bonito que tiene la propiedad es la vista que de verdad es linda.👌
En la mañana fuimos a recepción donde les comentamos lo del aire acondicionado, no salimos todo el día y ya cuando regresamos estaba reparado el aire acondicionado.
En resumen fue un hotel que en sus buenos tiempos seguro fue muy lindo, como se ve en las fotos de publicidad pero ahora está muy lejos de ser eso.Seguro pueden conseguir un mejor lugar por lo que cuesta este hotel.Solo diré a favor que el cuarto estaba limpio, las toallas limpias y la vista hermosa.

Friends

6/10

Pleasant

30 May 2026

ADRIANA DEBORA

Debes pedir que tenga aire acondicionado

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Tania

Excellent

Friends_and_family Family

2/10

Poor

05 May 2026

JAVIER

No RECOMIENDO ESTE LUGAR

10/10

Exceptional

30 Apr 2026

Nelly

Muy hermoso hotel

Family

10/10

Exceptional

27 Apr 2026

Oscar

Dos dos

Friends

10/10

Exceptional

18 Apr 2026

Ulises

Es hermosa la vista
Me encantó la limpieza
Entendamos que es uno de los primeros hoteles de Bacalar y está “vintage”, pero a nosotros nos gustó mucho, solo mejorar el restaurante, lo demás, es hermoso, gracias

Family

8/10

Excellent

17 Apr 2026

Waldo

Tiene detalles de falta de mantenimiento el edificio y las instalaciones. La vista y calidad precio bien.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rodrigo Pastor

Buen estacionamiento. Alberca limpia

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Janett Cecilia

Habitaciones limpias y el personal muy amable

2/10

Poor

18 Mar 2026

Sonia

Struttura a dir poco fatiscente. No frigo. No bollitore. No zanzariere. No miscelatore dell'acqua calda nella doccia. Stanza piccolissima per 5 persone. Il personale anche se molto gentile non parla 1 parola di inglese. Nessuna informazione sul luogo. Inoltre c'erano molte formiche in stanza. L'unica cosa veramente brlla é la terrazza sulla laguna ma la struttura é un pò decebtrata rispetto alle altre. Il prezzo è troppo alto rispetto al nessun servizio offerto.

2/10

Poor

16 Mar 2026

JULIO CESAR

Es una porquería de Hotel. La ubicación es buena pero tiene 50 años que no le invierten al hotel. Y las instalaciones estan terriblemente mal. No te dejes llevar por las fotos de Internet. Es una estafa.

Partner

8/10

Excellent

10 Mar 2026

MARCO ANTONIO

Alberca no muy grande,limpia,con una vista de la laguna excelente.estacionamiento muy bien

Partner

8/10

Excellent

24 Feb 2026

SERGIO

Servicio muy básico
Le falta mucho mantenimiento a todo el conplejo

Partner

2/10

Poor

19 Feb 2026

Hilda G

El hotel es una pocilga si pudiera le daba 0 estrellas el hotel está en pésimas condiciones, sucio por todos lados el restaurante no tuvo servicio no tiene ningún servicio de hotel, está mejor los hostales. Para el precio y por haberlo comprado por medio de expedía, pensé que estaría mucho mejor. De hecho cancelé la última noche porque me pareció un robo la tarifa para lo que ofrecen. Expidia por favor sáquenlo de su página.

Family

4/10

Poor

18 Feb 2026

Rodrigo

Las habitaciones están descuidadas, al hotel le falta mantenimiento y el personal cero amable.

Family

6/10

Pleasant

05 Feb 2026

Oscar

El personal fue amable, el hotel está viejo y descuidado