Name: Hotel Hacienda Bacalar
Address: Calle 10 S/n Entre Av 9 Y, Av. 9-a, Centro, Bacalar, 77930, MX

6/10

Pleasant

09 Oct 2024

Tawfiq

Overall average

Leisure Self

10/10

Exceptional

14 Feb 2024

paul

Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee

Leisure Partner

8/10

Excellent

03 Apr 2023

Dolev

The place is nice and clean!
There is very nice people in the hotel that would love to help you in everything you like 🙏

Leisure Partner

8/10

Excellent

15 Feb 2023

Pamela

Friendly staff. Big room. Good shower. Complimentary drinking water available.

Leisure Friends

6/10

Pleasant

10 Jul 2022

Daniel

Don't let the pool fool

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool

Friends_and_family Family

8/10

Excellent

12 Apr 2022

Eddie

Worth the price, few blocks away from the main square, nevertheless the town is super walkable

Business_and_leisure Friends

10/10

Exceptional

08 Mar 2022

Margaret

Nice quiet clean hotel with a lovely pool. Easy walk to the Lagoon and restaurants and you start your day with a cooked to order hot breakfast.

Leisure Friends

4/10

Poor

16 Feb 2021

Verified traveler

No hot water. The shower was not good. But the housekeeper was excellent

Leisure Family

8/10

Excellent

01 Apr 2020

Verified traveler

Good location , staff was always friendly and available.

Leisure Family_with_children

8/10

Excellent

03 Feb 2020

Verified traveler

Hotel only had about 30 rooms, so was nice not to be in a large hotel. All staff very nice. Rooms were large. Rooms could have used another end table or some kind of dresser if staying longer, as nowhere to really unpack your stuff.

Leisure Partner

2/10

Poor

18 Jan 2020

Verified traveler

No water pressure, staff was rude and dismissive, everything the hotel offers is very limited. Awful experience

Leisure Family

6/10

Pleasant

12 Jan 2020

Juice

Great front desk attendance. Not properly cleaned before check in, hair in shower and floor. Needs a deep clean. Very loud, everything echoes from other rooms and hard to sleep. WiFi was very bad for long periods all over the property. It’s a budget place (but still not cheap) but there is no excuse for lack of basic cleanliness and being kept awake late because of loud people on and around the property.

Leisure

10/10

Exceptional

07 Jan 2020

Verified traveler

Absolutely INCREDIBLE location. Everything else was just splendid. Great hotel for the price. I would recommend it highly.

Leisure Family

10/10

Exceptional

17 Jun 2019

Amber

Great, safe, clean hotel! Breakfast was eggs & beans or fruit with juice or coffee. AC worked great, hot water and WiFi not so much. The lobby area has WiFi. Close enough to walk everywhere. My only suggestion would be to have drinking water offered in the lobby to refill water bottles. I didn’t like having to buy bottled water from the store, I rather pay the hotel more and reduce the plastic consumption by refilling my reusable bottle.

6/10

Pleasant

29 May 2019

Olena

The check in was not great

The check in experience was really bad. The receptionist was rude. Started talking to other customers on the middle of check in and when I pointed that out said that he is not willing to lose any business because of this check in ...
Breakfast is very basic either eggs with beens or fruit, not both. The instant coffee was not good and weak 😔

Friends

6/10

Pleasant

24 Apr 2019

Verified traveler

Room could have been cleaner, but you get what you pay for

Leisure Partner

8/10

Excellent

20 Mar 2019

Verified traveler

Decent for the affordability and delicious complimentary breakfast. Conveniently close to the lagoon.

Leisure Partner

4/10

Poor

05 Mar 2019

Verified traveler

Very bad hot water system, no hot water.........
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Leisure Family

10/10

Exceptional

27 Feb 2019

Carla

A great value, and comfortable.

Nice pool. E-Z check in. Very secure, 24hr gate watched. Breakfast included, fruit or eggs. Walkable to town.

Partner

10/10

Exceptional

01 Feb 2019

kim

We had a lovely stay. The premises was spotless. The staff was super accommodating and friendly. The wonderful breakfast and pool was a real bonus. I would highly recommend and hope to return myself.

Leisure Friends

8/10

Excellent

13 Jan 2019

Carlos

Great option at Bacalar

Very good option at Bacalar, rooms are clean; the hotel is 5-6 blocks from the main street but is convenient.

Family

8/10

Excellent

07 Jan 2019

Verified traveler

Breakfast did not have options, but in general hotel was good.

4/10

Poor

26 Dec 2018

Verified traveler

Friendly staff but quite down hotel.

Quite run down place. Flaky Wifi that does not connect to the bedrooms. Breakfast option was very limited to either fruit or eggs

Family

8/10

Excellent

26 Nov 2018

Lidor

Overall this is nice hotel, very nice swimming pool and very affordable, the room wasnt smell good beside that everithing were ok.

Partner

10/10

Exceptional

01 May 2018

Vincent

Good hotel for a relatively low price

Very decent hotel and an enjoyable stay overall.
The decoration and room type made it look a very \"gay\" hotel with pink colors etc, but the stay was fine aprt of the fact that the ONLY WiFi was at reception

8/10

Excellent

10 Mar 2018

Sophie

Positives are it's a lovely rustic hotel for the price. It's clean, has friendly staff and the included breakfast was delicious.
Negative was that the shower was cold and it's a little outside of town (but still only 10 min walk to the lake)

8/10

Excellent

12 Feb 2018

JoAnne

Mexican Hotel

Typical Mexican hotel. Small washroom with your own water heater, interesting..lol Needed to remember to turn it on in the am so shower was hot. Beds little better than some, pillows ok. Not a high end place but happy with the cost. Comfort was better than some for the money. Breakfast was hot and included. Scrambled eggs, fruit , coffee and juice. Walkable to Centro for restaurants. Would use again

8/10

Excellent

11 Feb 2018

Steve

Good option

A reasonable option. A business-like welcome rather than super friendly but OK nonetheless. Clean rooms, about 10 minutes or so walk to the main square. Breakfast was included but it was nothing to get excited about - scrambled eggs and a tiny portion of refried beans. One morning I was mildly amused to see the reception staff tucking into the same but slightly bigger portions, with the addition of a bowl of fruit salad. Hire bikes available but they deparately need some maintenace. Better to get a bike somewhere else if you can find one.

8/10

Excellent

17 Jan 2018

Kathy Marilyn

A nice affordable stay

Nice hotel,we enjoyed our stay here. Breakfast in the morning was very nice

Family

6/10

Pleasant

17 Jan 2018

Verified traveler

No hot water , hardly any water pressure hotel was clean and staff were great nice breakfast.
Hopefully they will get the water fixed before you stay!

6/10

Pleasant

26 Nov 2017

David

Bacalar

Hotel was overall ok/good, staff friendly and helpful. Rooms were clean, but dated. Fine for a quick overnight stay.

Partner

6/10

Pleasant

18 Nov 2017

Verified traveler

Nothing special but a decent place

I was only here for 1night. The check in clerk, spoke perfect english, which was nice instead of struggling with hand gestures and almost no spanish ( my bad). Air conditioning worked well. Hot water takes time to arrive ... be patient. Itll arrive.
The lobby/ check in area is a good size. There are some books. The staff will also fill you in on whats around the area. And things todo.
Breakfast was included. I didnt realize there was a choice ( the server had limited english). I believed there was only scrambled eggs with sausages... i barely ate any of it. Choose the fruit instead

6/10

Pleasant

24 Jul 2017

Thelma

Affordable and clean hotel.

For the price nice hotel; service of the employees really good! The girl of the frontdesk really helpful. Condition of the room. Size nice. Clean room nd bathroom.

8/10

Excellent

18 Apr 2017

Verified traveler

10 min walk to beach and 15 min to restaurants

Great , but a short walk to get to stuff, room was great.

10/10

Exceptional

12 Mar 2017

Carol and David

Our stay

We have stayed here 3 times now and have been pleased with our stay each time. The staff is friendly and accommodating, the room was clean, good hot water, bed comfortable, secure parking. We would recommend this hotel and if we are in the area again, will be staying here for a 4th time!

8/10

Excellent

26 Feb 2017

Lori

Convenient and accommodating hotel.

The best thing about the hotel was Wilma, whom I presume was the manager. She was welcoming and very helpful.

8/10

Excellent

22 Feb 2017

Verified traveler

We enjoyed our quiet stay in convenient location with complementary coffee in morning. Room was very adaquate. No complaints about service. Reasonable price and great for tourists that want to spend the day out seeing this interesting area.

8/10

Excellent

20 Feb 2017

Radim

Nice looking hotel with big rooms

Great hotel, but bit far from the lake. Do search and you can find something similarly priced right on the lake. Wifi worked great, but only at reception. Staff was super friendly and accomodating. Some of my family members complained about too much noise.

8/10

Excellent

14 Feb 2017

Verified traveler

Basic but clean

Small but clean. Comfy mattress. Overall decent value for money.

8/10

Excellent

08 Feb 2017

david v

our stay

Our room was clean, the bed comfortable, chairs in the room would have nice, good wifi, free coffee in the am, about 10-15min walking to restaurants/walking. We would recommend this hotel to others.

Partner

10/10

Exceptional

25 Jun 2016

Chris

Good price, clean and friendly

Room was clean and their was hot water for the shower. The air-conditioning was great in the room and the guy at the front desk was really helpful. It was raining whilst we were there so we did not use the pool but it looked very welcoming and clean.

Family

8/10

Excellent

16 Feb 2016

Anne

Nothing special, but clean and comfy

Clean and quite hotel with nice rooms. Nothing special, but it was working. However it was placed a bit too far from the city center and the nicer parts of the laguna to reach it in walking distance.

Partner

8/10

Excellent

15 Dec 2015

Verified traveler

Little hotel in Bacalar

The staff was very friendly and helpful.

6/10

Pleasant

19 Sep 2015

Michael

Nice for what you pay.

Overall nice place for relatively low price. There is AC (important) and TV. The breakfast includes hot basic drinks with bread and marmalade, prety lean. The bed was very uncomfortable. The olace is somewhat distant from the lagune and the center, but not much, about 10 min walk. In the heat of the day it can be frustrrating.

Partner

2/10

Poor

26 Jul 2015

Verified traveler

Bad experience

My mother had a stroke at our prior destination, so the hospital released her one day late. We could never contact Expedia to cancel our reservation, so we arrived to Bacalar one day late, explanined our issue and they said they coud not do anything for us, so they had to charge the night we could not arrive.

The hotel is the worst of all the ones we stayed at. The showers were terrible, you had to wait 15 min to get warm water. The sheets are old, the pillows are unconfortable, the towels are old, small and we had to be asking for missing towels each night. They charge absolutely for everything! We needed ice and they charged you for it! They do not give you water, if you want some you have to buy it. At breackfast they watch over you so you will not eat more than what they are willing to give you, if you want another piece of fruit you have to buy it.

If you wanted to sit as a group, you had to sit in a non air conditioned room which was exceedingly hot , or you sat outside where it was very hot and full of mosquitoes.This is an area where dengue and chikungunya are extang.

The hotel is in a run down area, distint from stores, restaurants, and anything else of interest. IT IS CLEARLY A ONE STAR ESTABLISHMENT.

Anyway this hotel cost us more than any other one we stayed at.

8/10

Excellent

25 Jun 2015

kevin

Just 1 night

Just a 1 night stay, used the hotel as a stop over.It was fine.

Partner

10/10

Exceptional

24 Jun 2015

Katherine K

For the price it was awesome, we only stayed for a night but were very happy with it.

Family

8/10

Excellent

30 Mar 2015

Verified traveler

We enjoyed our stay. The area has not been overrun with tourist.

8/10

Excellent

04 Mar 2015

Jamie

Excellent value for the money

Room was clean, but basic. It felt safe and secure. The bed could have been better but was ok. there was no light on the bed side table for reading, also no desk or chair. Wifi was weak in the room but good in the common area. Staff was friendly and helpful. Air conditioning worked well.

8/10

Excellent

03 Feb 2026

Sergio

La habitación estuvo limpia siempre y era cómoda. El unico inconveniente fue que algunos huespedes ponían el radio de su automóvil muy fuerte y no dejaban dormir

Leisure Partner

8/10

Excellent

27 Jan 2026

Sergio

La habitación es limpia y funcional, el hotel se encuentra cerca del centro

8/10

Excellent

24 Nov 2025

Fernando de jesus

La habitación estaba limpia, las almohadas un pocos duras

Friends_and_family Family

2/10

Poor

10 Nov 2025

Sandrine

La chambre etait grande mais vide de decoration. La salle de bain miteuse (faiance cassee, rien pour poser ses affaires, pas de tapis de bain, de l eau chaude mais pas toutblentemp )

Friends_and_family Friends

6/10

Pleasant

14 Feb 2025

José Luis

El calentador de la regadera del baño no servía, se pidio solución y la encargada del turno vespertino arrogante y cortante a dar una solución, solo el recepcionista de la mañana era cordial y atento.
Todo los demas en todos los aspectos sin problema, una buena opción si es solo para dormir y disfrutar de bacalar y sus alrededores.

Leisure Family

6/10

Pleasant

05 Feb 2025

Youcef

Pas grand chose autour. Mais correct pour le prix

Leisure Self

10/10

Exceptional

31 Jan 2025

Raul

Televisión no servía, regadera olor feo y tapada

Leisure Family

8/10

Excellent

17 Jan 2025

victor manuel

La tranquilidad del lugar

Leisure Partner

10/10

Exceptional

02 Jan 2025

Michelle

Es muy comodo y limpio

8/10

Excellent

26 Dec 2024

Juan jose

Bueno, cuartos limpios, economico. Mas amabilidad en la recepción.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Fonzo

El hotel es sencillo pero tiene todo lo necesario para estar bien, agua caliente, A/A, TV con canales básicos, el wifi es malo pero en general en todo Bacalar es deficiente el servicio y la señal, eso no es culpa del hotel. El desayuno incluído es basto y delicioso, quienes lo llaman básico, no se que más esperan. A nosotros nos encanta, bien servido cocinado al momento y si quieres agregar algo más los precios son súper accesibles.

Leisure Family_with_children

4/10

Poor

25 Nov 2024

Ana Maria

No tenía internet y la televisión no funcionó y no hicieron nada para componerlo
La llave fría del lavabo no funcionaba

6/10

Pleasant

22 Nov 2024

David

Falla mucho el internet

Leisure Partner

2/10

Poor

25 Jul 2024

Hugo

El trato no es el adecuado, no brindan ninguna información y el agua de la regadera y lava manos olía muy muy mal y generaba comezón

Leisure Partner

8/10

Excellent

12 Jul 2024

Lourdes

Precio cómodo

Por el precio está bien incluye desayuno simple pero rico solo que hay que compartir con las moscas 😁 la cama se hizo un poco dura, pero estaba grande king un poquito retirado de la laguna ,y del ADO pero lo demás bien .

Partner

6/10

Pleasant

21 Jun 2024

LAURA MARIA ZAVALA

POR FAVOR COMO PUEDO RECUPERAR EL PAGO DE MI ULTIMA NOCHE DEL SABADO 15 DE DE JUNIO, YA QUE NO HUBO LUZ ESE DÍA DESDE LAS 6AM Y A LAS 7PM NO SE HABIA PODIDO ARREGLAR POR QUE SE QUEMO EL TRANSFORMADOR Y NO PODÍAMOS QUEDARNOS A DORMIR SIN LUZ

Leisure Family

10/10

Exceptional

29 Apr 2024

Jafet Israel

Like

10/10

Exceptional

21 Apr 2024

Nicolas

Superbe

Superbe hôtel, très propre, confortable et fréquenté que par des Mexicains. Superbe piscine et jardin. Petit déjeuner très correct. La famille qui gère l'hôtel est extrêmement sympathique.

Partner

10/10

Exceptional

10 Apr 2024

David Arturo

WiFi

La estadía fue muy buena cómo el desayuno, sencillo pero bueno. El único pero que le doy al hotel es la mala red de WiFi muy pésima recepción, deberían ampliar si red de internet para las habitaciones y las estancias, ya que es muy lento y no llega a los cuartos.

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

joram David

Excelente

Muy fácil y práctica la experiencia la pase muy bien todo en órden

Friends_and_family Family

8/10

Excellent

26 Jan 2024

Jose Antonio

El encargado de recepción no es amable y el desayuno incluido es muy sencillo (huevos, fruta o hotcakes, café o té) y solo puedes escoger una opción

Partner

8/10

Excellent

14 Jun 2023

Kelly

The hotel was fine! The location is a little off, you have to walk pretty far to see some good things in Bacalar. And you definitely need some taxis if you wanna see the cenotes and the lazy river.

Leisure Friends

8/10

Excellent

22 May 2023

carlos gerardo

Buena opción

Muy Agusto todo

Friends_and_family Family

10/10

Exceptional

04 May 2023

Felipe

Buen lugar, muy limpio y muy tranquilo

Business Partner

10/10

Exceptional

19 Mar 2023

Christian

Recomendado

Muy amables, buen servicio, recomendado

Partner

10/10

Exceptional

01 Mar 2023

Miguel Angel

Esta agradable

Leisure Partner

6/10

Pleasant

07 Dec 2022

Blanca Gabriela

El wifi era malo ,se le iba el agua a la regadera y el area de alberca donde estaban las hamacas no era de libre acceso tampoco estaban como dos los camastros

Friends_and_family Family

10/10

Exceptional

27 Nov 2022

Michael

Nice stay

Very nice stay!
I had some problems, because my creditcard and passport was stolen in Mexico City, but the staff was very helpful!
Special thanks to Evaristo in the reception for outstanding service!

Friends_and_family Friends

8/10

Excellent

19 Oct 2022

Ivan

Básico

Ni malo ni bueno, es un lugar básico a secas, no es tan lejos pero tampoco tan cerca de lo concurrido, unas 4 cuadras del centro.

Self

4/10

Poor

09 Sep 2022

juan antonio garza

Qué se puede obtener por $680 pesos diarios por la habitación,,,,se entiende que es solo para dormir ya qué en Bacalar y alrededores hay mucho qué ver,,,,,servicio de wifi pésimo

Leisure Family

8/10

Excellent

01 Sep 2022

Eva

Bien … cerca de la Laguna caminando pero el pueblo es muy pequeño no hay grandes distancias … mal internet no hay más que 3 canales en tv … mal el wc …. Para el precio es perfecto

Partner

10/10

Exceptional

28 Aug 2022

Elsa

Todo estuvo muy bien

Leisure Partner

10/10

Exceptional

13 Aug 2022

Beto

Excelente hospedaje a precio muy accesible, solo se fue la luz una vez pero es algo que ellos no controlan

Leisure Partner

10/10

Exceptional

27 Mar 2022

Mario

Buen lugar, limpio, un poco lejos del centro y de la laguna, pero los taxis son seguros y a buen precio, muy buena atencion de los anfitriones

Leisure Partner

8/10

Excellent

01 Dec 2021

Andrés

Buen servicio, cuartos pequeños

Solo lo utilizamos para llegar a dormir, cuartos muy pequeños y el aire no enfriaba tanto, pero de ahí en más, todo excelente

Friends_and_family Family

10/10

Exceptional

09 Jul 2021

Verified traveler

Esta cerca del centro y es muy tranquilo

Leisure Family

8/10

Excellent

01 May 2021

Verified traveler

Buena relación cálidad y precio. A pocas cuadras del centro.
Solo necesita mantenimiento el area del baño y algunos muebles de la habitación.

Leisure Family

6/10

Pleasant

15 Apr 2021

Adrian

ua noche de paso

el lugar esta muy limpio. lo q no me gusto es q las fotos en la app son muy linda y si es el lugar pero al llegar no se ve tan bien. pero todo funciona muy bien y muy limpio. la zona donde esta ubicado es una zona humilde. es un hotel sencillo para pasar una noche economica pero al mimso precio se podria conseguir algo mejor

Partner

8/10

Excellent

09 Apr 2021

Verified traveler

Me gusto la albeca, sus intalaciones muy limpias ; pero los sanitarios necesitan mehorarlos estacionamiento muy bien todo casi excelente

Leisure Family_with_children

6/10

Pleasant

06 Apr 2021

Carlos

Experiencia acorde al precio.

La experiencia bien en general, considero que el baño puede mejorar bastante ya que había malos olores. De ahí en fuera todo acorde al precio.

Partner

10/10

Exceptional

01 Apr 2021

Verified traveler

Tuve un viaje familiar agradable en este hotel, tiene un brincolin para que jueguen los niños, esta limpio, esta ubicado en un lugar tranquilo a 10 min caminando esta la laguna Bacalar y 10 min en auto el Cenote Azul. A unas cuadras hay lugares para comer en donde x la noche es un ambiente agradable y familiar. En recepción me ayudaron amablemente con dudas sobre el pago, antes de mi llegada.

Friends_and_family Family

8/10

Excellent

17 Mar 2021

Verified traveler

Me gusti la tranquilidad. Lo que nl me gusto 2 cosas
1. El horario de pizina sed deveria extender hasta las 11 pm
2. Deverian vender en resepcion vevidas es muy dificil coseguir algo para vever refrescos o algo mas. Ya que no ay establesimientos cerca

Leisure Family

10/10

Exceptional

21 Feb 2021

Mario

Muy buena atención y comodidad

Mucha tranquilidad, bastante cómodas las habitaciones, buena presentación en general del hotel

Friends_and_family Family

8/10

Excellent

25 Jan 2021

beatriz

es un lugar muy agradable, y con buen servicio

Friends_and_family Family

8/10

Excellent

05 Jan 2021

Verified traveler

Excelente servicio, es un lugar cómodo, limpio, el personal es amable y dispuesto a dar recomendaciones de los lugares a visitar. Tiene lo básico que se requiere a un precio excelente!

Leisure Family_with_children

8/10

Excellent

04 Jan 2021

Verified traveler

Estancia agradable

Al llegar el personal te da la indicaciones paso a paso durante tu estancia, todo es muy limpio dentro de la habitación, el estacionamiento es amplio, en recepcion tienen un refrigerador y microhondas con disponiblidad de usarlo sin costo adicional.

Friends_and_family Family

6/10

Pleasant

29 Dec 2020

Maria Teresa

Se permiten borrachos en el estacionamiento

Un hotel muy modesto, el wifi sólo funciona en la recepción. El encargado de recepción deja que otros huespedes lleguen en la madrugada a tomar bebidas alcohólicas, con el volumen alto de sus autos, y no pone orden

Friends_and_family Family

10/10

Exceptional

23 Dec 2020

claudia

Muy buena, servicial el personal y atentos

Friends_and_family Family

6/10

Pleasant

19 Oct 2020

Pablo isaias

La regaderia muy falla casi no salia agua