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Hotel Carolina Bacalar
Chetumal · Mexico
Boulevard Costera De Bacalar Sur 625View location
9.4/10Excellent374 Reviews
Cleanliness9.6/10 9.6
Service9.4/10 9.4
Comfort9.4/10 9.4
Condition9.4/10 9.4
Neighborhood9.6/10 9.6
Amenities9.4/10 9.4
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Carolina Bacalar
Located in Bacalar, Hotel Carolina is within a 15-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. This hotel is 1. 4 mi (2. 2 km) from Municipal Spa of Bacalar and 1. 5 mi (2. 5 km) from Canal de los Piratas.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. Free self parking is available onsite. Grab a bite from the snack bar/deli serving guests of Hotel Carolina.
A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM. Make yourself at home in one of the 16 air-conditioned rooms featuring MP3 docking stations and Smart televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.
Conveniences include safes and ceiling fans, and housekeeping is provided daily.
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With a stay at Hotel Carolina Bacalar in Bacalar, you'll be steps from Lake Bacalar and a 4-minute drive from Laguna Bacalar Ecological Park. This hotel is 0.2 mi (0.4 km) from Cenote Negro and 0.7 mi (1.1 km) from Municipal Spa of Bacalar.
Make yourself at home in one of the 16 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Beach services
Non-smoking
Childcare
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Pool access available from 7:00 AM to 10:00 AM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
- Property Registration Number 010-007-005032/2025
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Minimal age
21
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Optional fees
- Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
- Rollaway bed fee: MXN 450.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Lake Bacalar
0.1 km / 0.1 mi
Cenote Negro
0.4 km / 0.2 mi
Municipal Spa of Bacalar
1.1 km / 0.7 mi
Cenote Esmeralda
1.5 km / 0.9 mi
Fort of San Felipe
1.6 km / 1 mi
Zócalo
1.6 km / 1 mi
Laguna Bacalar Ecological Park
2.1 km / 1.3 mi
Cenote Cocalitos
2.4 km / 1.5 mi
Ecopark Bacalar
2.6 km / 1.6 mi
Cenote Azul
2.8 km / 1.8 mi
Polytechnic University of Bacalar
5.5 km / 3.4 mi
Laguna Milagros
26.6 km / 16.5 mi
Payo Obispo Zoo
37.8 km / 23.5 mi
Santuario del Manati
38.1 km / 23.7 mi
Dr. Alfredo Barrera Marin Botanical Garden
38.1 km / 23.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 16
- hotel
- Car park
- 24-hour reception
- Wi-fi
- Garden
- Terrace
- Private beach area
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE DELUXE LAKE VIEWSUITE • DELUXE LAKE VIEWSUI.DX-LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE DELUXE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
DOUBLE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
DOUBLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE GARDEN VIEW KING BEDSUITE • GARDEN VIEW KING BEDSUI.GV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE GARDEN VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE LAGOON VIEWSUITE • LAGOON VIEWSUI.VL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE LAGOON VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
QUADRUPLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SUPERIOR GARDEN VIEWSUITE • SUPERIOR GARDEN VIEWSUI.GV-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE SUPERIOR GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GV-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Carolina Bacalar
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Carolina Bacalar
100
reviews shown
Victor
I stayed in Carolina for 6 days and we absolutely loved it! The staff was so nice, the dining area was incredible, and the waiters went above and beyond—they definitely deserve a raise! I traveled with three kids (ages 9, 6, and 2), and the water was perfect for them since it was very shallow. My husband had to work during our stay, but the staff also went above and beyond by setting up a large table for his computer to make his workspace much more comfortable. Additionally, tour bookings are right next door, and there are plenty of restaurants within walking distance.
ALICIA
The views were incredible.
Yuriria
Me encantó el personal es bastante amable , estuvimos 4 noches ahí y todo estuvo perfecto!
Algo que deben saber es que algunas habitaciones no cuentan con refrigerador, nosotros estuvimos en una doble y no tenía, de ahí en más todo estuvo muy bien, si lo que buscas es ir a relajarte es el lugar indicado!
Algo que deben saber es que algunas habitaciones no cuentan con refrigerador, nosotros estuvimos en una doble y no tenía, de ahí en más todo estuvo muy bien, si lo que buscas es ir a relajarte es el lugar indicado!
Zahide V
Absolutely breathtaking place! And the staff was extremely friendly.
Henry
The staff was amazing, the customer service they showed was exceptional.
Udi
CHECK IN: We called the hotel a day prior to our arrival and said that we were coming for a brief one night stay and needed to leave early. Requested an early check in. They promised to do their best to accommodate us. Room was not ready until 4:00 PM, an hour AFTER check in time. HOTELS.COM “special goodies” was a blah glass of juice. ROOM: we paid for the most expensive “Lagoon View Suite” only to be housed adjacent to the bar - listening to the bar staff all evening - while having absolutely no view. SERVICE: Staff was friendly but essentially “just doing their job” attitude. HOTEL LOCATION is right adjacent to a noisy beach-club robbing any serenity and romance from the idyllic deck photographs in the promo of the hotel. RATE IS HIGH for what you get.
Alvaro
Close by to many restaurants, easy to get around, beautiful water front
Martin
Great views, great place, great service, the breakfast was decent but wouldn't mind staying here again in the future.
Marilupe
Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra.
Rene
Very nice hotel and very clean.
Lori
Yes
Ana Belinda
Mágica y muy confortable
Angela
Staff were amazing and super helpful with providing activities at the hotel as well as helping book activities like a sailing tour. Rooms are super unique and comfortable, loved the shower. I wanted a small hotel with a dock access on the water, FREE water sports, parking, and close proximity to Bacalars downtown area, Hotel Carolina check all those boxes for an amazing price. The treehouse style rooms are so unique. I couldnt have asked for a better stay.
Nicola
Amazing room, super clean and the shower is like you're showering in the jungle (but with great water pressure). Easy access to the lagoon and we enjoyed having lunch on the patio or deck. Really attentive staff. Just amazing experience. I went with my family and two kids and everyone said they had the best time
Alicia
Phenomenal stay at a pristine, stylish, comfortable, and friendly boutique hotel! The room was spacious and clean. The staff was exceedingly friendly and multi lingual, and the food was the best we ate all week.
Omar
Room was fantastic, right on the lagoon.
Amara
From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
ANNALIZA
Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special.
The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility.
Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility.
Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Maria Renee
I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad.
Not worth for the value!!! Only one breakfast option.
All they said was… SORRY.
Not worth for the value!!! Only one breakfast option.
All they said was… SORRY.
Adam
Great location, friendly staff, good food
Margaret
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Wendy
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious.
25 minutes from downtown next to all activities.
25 minutes from downtown next to all activities.
Ornella
clean room, nice toiletries, outdated furniture
Manuel
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Elva
El personal muy amable y el desayuno excelente.
Patricio
X
Kristen
Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.
Noriko
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Noel
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Carlos
I really like that hotel
JJuana
Super muy bonito
Luz Rachel
Great place, has it all.
Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Johanna
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Pedro
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
ERIC
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Patricia
Lovely location, excellent staff and facilities. We really enjoyed our stay!
Marc
Fantastic location, friendly and helpful staff
Shawn
Bacalar stay
Beautiful place. Has paddle boards and kayaks.
Catherine
From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
elizabeth
Great place!
Gary
Amazing
Lawrence
Hotel Carolina ..... Wish we didn't have to leave.
If you're looking for accommodations close central and on the water this is your place !
A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated!
Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
If you're looking for accommodations close central and on the water this is your place !
A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated!
Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Nicholas
Great place and staff
Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
lynn
Getaway
Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
Verified traveler
Loved
Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Liraz
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Verified traveler
I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
Yadira
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Viviana
Beautiful hotel
Verified traveler
Family stay June 2024
Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
Reynaldo
Unique concept
Camilo
Property manager and his staff are the best. Friendly and accommodating.
Marius
Nature wonderland
Curtis
Well thought of and put together. It had all the conveniences of a bungalow with a view.
Oscar
Amazing propu
Oscar
Beautiful
John and Jacqueline
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
Karla
Very nice place to stay. Great customer service.
Francisco
Good
Luciane
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Eloisa
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
Verified traveler
Excellent Hotel
Good service, clean and well maintained
Fernanda
Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.
yadira
Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious
Nancy
lovely room, and perfect location. Continental breakfast was great.
Oscar E
Oscar Wlls
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
Viridiana
It was beautilful and the staff was so kind and helpful! It was a little piece of paradise
sacha
5 stars
Amazing hotel everything was super . I have only some requests to raise the hotel at the heaven . I wish i had one small fridge and a room with a King bed and a couch bed for kid. Double size bed are too small for me and i can’t sleep with my wife in there. Thanks
maureen
Beautiful hotel on the lagoon. Close walk to downtown and great food next door!! Everyone was friendly and the rooms are very comfortable and lovely. We enjoyed our stay !
Wendy
Loved that it was a lagoon front property and cabins were a Great size
ALEJANDRO
.
Ariadna
I dont recommend this hotel
My husband and I came to have small weekend trip here, the first thing we didnt like is that when we got to our room we didnt have any towels, so since they dont have phones we had to go to reception for them, we asked for a second face towel and they wouldnt give us another one, they said is because of hotel's policies, then the fridge was disconnected and the coffee machine in the room didnt work. The room was ok but the tv signal was horrible. The laguna part the have is not a nice color, you can find a better part of the laguna for this same price or cheaper, we got 2 kayaks for free and the color came out so damaged my swimsuit and now it has a blue mark I cannot remove. The breakfast next day is literally llittle bit of fruit not the best, a regular coffee or juice and 2 pieces of bread, I think for the price the could do better. They have a menu so we order some pancakes and of course they werent good at all. We got a tour in a boat that was amazing but this company is separated, we were little bit late and the tour guy waited for us, the receptionist said they couldnt wait for us without even asking first, and yes they tour guy waited without any problem. Finally, when we were leaving we realized that in the parking in front of the hotel someone hit our rental car, we know that it didnt have this because we have a video and that was the first day, so it had to be there and they said they will check their cameras, now it has been a week and nothing.
Juan
Disappointed
The hotel it’s stuffed by young people that does not understand the concept of “customer service.” Whenever I asked for anything the answer was “I don’t know what to tell you” or “go ask at the reception.”
They were really good at gathering at one of the picnic tables and chat and spend time on their phones.
They were really good at gathering at one of the picnic tables and chat and spend time on their phones.
Lyz Key Jimenez
we enjoyed our stay.
Nice place!
Nice place!
Juan de Dios
It is a cozy, private, small and quiet hotel to enjoy the lagoon.
GABRIELA
Beautiful lakefront hotel, the rooms are clean and very nice although the beds are not queen size as described but full size.
The shower is wonderful!
Continental breakfast is very poor, they could do better.
Personnel has a very friendly and helpful attitude.
Overall a very pleasant stay in Beautiful Bacalar.
The shower is wonderful!
Continental breakfast is very poor, they could do better.
Personnel has a very friendly and helpful attitude.
Overall a very pleasant stay in Beautiful Bacalar.
Verified traveler
Great hotel , service and staff!
Verified traveler
This is a pretty hotel with a nice pool. It also has access to the largo. Unfortunately the rooms are packed into the space. No view and little privacy. The staff was very disappointing. Immediately they tried to sell us on excursions. They had no pool towels and refused to find any for us. It was suggested that we take the ones from our room but they didn’t know when they would be replaced. Eventually we went to the front desk and asked them for towels. I would not stay here again.
Verified traveler
It was beautiful. The room was spacious and clean. The staff were friendly. It was better than what i was expected
Verified traveler
Beautiful hotel
Verified traveler
Paradise
It is a beautiful property, very well maintained.
Lauren
It’s the best little place with the most amazing service! The walk on the dock at sunrise was the most magical moment. Thank you Carolina Hotel! We will be back
James
Beautiful hotel in a beautiful setting.
Yizza
Staff was great, very courteous. Check in was fast and easy. Rooms were clean and comfortable.
Emily
The hotel is beautiful and has nice lake access. Unfortunately, the lake was brown when we went. We found places further south where the water was still blue, but we had to investigate on our own. The staff didn't seem to know about these options. The restaurant food and drinks were tasty, and the room ac worked very well.
Verified traveler
Kayaks are included in the logging cost! always wanted to do this.
Marcelo
Perfect get away
The place and the rooms are superb. The view of the lake and the dock are about the most peaceful places you can go. Highly recommended. The only opportunity is that the neighbors are a bit loud with music the whole day.
Werther
Cute and quaint little place. The rooms were very clean and spacious. The staff was also very friendly and helpful. It might be priced a touch too high especially considering the area. We were one of the only people staying in the hotel and maybe if the rooms weren't $225/night they would attract more people. Overall good place though
Luisa
Nos encantó las habitaciones y la atención de todo el personal, solo un día nos hicieron la limpieza de la habitación muy tarde../ casi en la noche
MARIA TERESA
Hotel bellísimo enfrente de la laguna con habitaciones muy cómodas, excelente servicio y gran ubicación
Irai
Excelente viaje! Habitación limpia y amplia, buena regadera y tamaño de la cama, refrigerador pequeño excelente, comida rica, servicio excelente
Luis G
EN GENERAL TDO ESTUVO SUPER BIEN PERO LA ATENCION DEL PERSONAL CREO QUE HACE LA DIFERENCIA DESDE EL PERSONAL DE RECEPCION HASTA LOS MESEROS DE AREA DE ALBERCA/BAR TODO GENIAL
anibal
Extraordinaria habitación, hotel frente a la laguna con servicio de bar y restaurante a precios muy accesibles. Gran atención por parte de todo el personal.
Celmira
El Hotel es muy bonito y cómodo, su personal está muy pendiente de los huéspedes, el desayuno es muy rico, y fresco. La atención en el área del bar también es excelente
Juan José
Poder tener la posibilidad de atender algunos pendientes con esa hermosa vista
PABLO
Un hotel muy bonito muy bien ubicado y personal muy atento
Melchor Leonel
Bonito hotel excelente servicios
Candice
Nous avons passé deux nuits dans cet hôtel… et nous aurions volontiers prolongé notre séjour tant l’endroit est exceptionnel.
La chambre familiale est spacieuse et très agréable, avec des lits particulièrement confortables. L’hôtel est un véritable havre de paix, entouré de verdure, avec de magnifiques bungalows offrant un accès direct à la lagune.
Tout a contribué à rendre cette expérience inoubliable : le cadre idyllique, la vue splendide, l’accès à la lagune, les équipements mis à disposition (canoës, paddles, bouteilles d’eau), le confort des logements, la qualité du restaurant ainsi que la gentillesse du personnel, avec une mention spéciale pour Darwin.
Le petit déjeuner était délicieux, tout comme les plats proposés au restaurant. L’emplacement est également idéal, à seulement 15 à 20 minutes à pied du centre de Bacalar. Nous avons même eu la chance d’admirer de magnifiques levers de soleil sur la lagune.
Une adresse que nous recommandons sans hésitation !
La chambre familiale est spacieuse et très agréable, avec des lits particulièrement confortables. L’hôtel est un véritable havre de paix, entouré de verdure, avec de magnifiques bungalows offrant un accès direct à la lagune.
Tout a contribué à rendre cette expérience inoubliable : le cadre idyllique, la vue splendide, l’accès à la lagune, les équipements mis à disposition (canoës, paddles, bouteilles d’eau), le confort des logements, la qualité du restaurant ainsi que la gentillesse du personnel, avec une mention spéciale pour Darwin.
Le petit déjeuner était délicieux, tout comme les plats proposés au restaurant. L’emplacement est également idéal, à seulement 15 à 20 minutes à pied du centre de Bacalar. Nous avons même eu la chance d’admirer de magnifiques levers de soleil sur la lagune.
Une adresse que nous recommandons sans hésitation !
Hector
Todo espectacular un excelente lugar 1000% recomendable
Selene
Great experience, the hotel is right next to the lagoon, they have kayaks and SUPs you can use. The breakfast was good and the pool a good size for kids. The lagoon is warm so we swam there everyday. The room was beautiful with a hammock outside for relaxing. The hotel also has a small bar and the mezcalitas were delicious, i would highly recommend. We traveled with our 3 kids and we all loved our time in Bacalar.
Location & surroundings
Hotel Carolina Bacalar
Boulevard Costera De Bacalar Sur 625, Bacalar, Mexico
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Hotel Carolina Bacalar
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