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Azulea Bacalar
Chetumal · Mexico
Costera Bacalar 609 Atras De Cenote Azul, CosteraView location
9.0/10Excellent90 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Amenities8.8/10 8.8
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Azulea Bacalar
This charming residence, with only 11 exclusive rooms, guarantees a tranquil and intimate stay. Immerse yourself in the serene beauty of Bacalar and discover our hotel’s privileged location.
Welcome to your luxury retreat by the turquoise waters of the Lagoon of Seven Colors Our hotel is located right in front of the Lagoon of Seven Colors and just a 7-minute walk from the Cenote Azul.
It is also 275 km from Playa del Carmen and 215 km from Tulum.
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When you stay at Azulea Bacalar Hotel & Spa - Lagoon Front in Bacalar, you'll be on the waterfront, a 1-minute drive from Lake Bacalar and 7 minutes from Laguna Bacalar Ecological Park.
This hotel is 0.1 mi (0.2 km) from Cenote Azul and 0.3 mi (0.4 km) from Cenote Cocalitos. Make yourself at home in one of the 11 air-conditioned rooms featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies.
Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Featured amenities include luggage storage, microwave in a common area, and a water dispenser.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Smoking areas
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
-
Special Instructions
The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 001-025-000489/2026
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Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 180 to 300 for adults, and MXN 180 to 300 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Lake Bacalar
0.1 km / 0.1 mi
Cenote Azul
0.2 km / 0.1 mi
Cenote Cocalitos
0.4 km / 0.3 mi
Cenote Esmeralda
1.4 km / 0.9 mi
Cenote Negro
3.2 km / 2 mi
Municipal Spa of Bacalar
3.9 km / 2.4 mi
Fort of San Felipe
4.5 km / 2.8 mi
Zócalo
4.5 km / 2.8 mi
Laguna Bacalar Ecological Park
5 km / 3.1 mi
Ecopark Bacalar
6.4 km / 3.9 mi
Polytechnic University of Bacalar
8 km / 5 mi
Laguna Milagros
23.9 km / 14.8 mi
Payo Obispo Zoo
35.1 km / 21.8 mi
Santuario del Manati
35.4 km / 22 mi
Dr. Alfredo Barrera Marin Botanical Garden
35.4 km / 22 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 11
- boutique hotel
- Car park
- 24-hour reception
- Wi-fi
- 24-hour security
- Private pool
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE LUXURYDOUBLE • LUXURY • 1 Bedroom • 15 m²DBL.LX
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE LUXURY
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 15 m²DBL.DX-KG
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE DELUXE KING BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 15 m²DBL.DX
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE DELUXE
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE LAGOON VIEWDOUBLE • DELUXE LAGOON VIEWDBL.DX-VL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE DELUXE LAGOON VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-VL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PREMIER WITH VIEWSSUITE • PREMIER WITH VIEWSSUI.PE-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
SUITE PREMIER WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PE-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE LAKE VIEWSUITE • LAKE VIEWSUI.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
SUITE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE PREMIUM WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE TWO BEDROOMQUADRUPLE • DELUXE TWO BEDROOM • 1 Bedroom • 15 m²QUA.B2-DX
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
QUADRUPLE DELUXE TWO BEDROOM
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: QUA.B2-DX
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE LAKE VIEWQUADRUPLE • DELUXE LAKE VIEWQUA.DX-LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
QUADRUPLE DELUXE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX-LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAzulea Bacalar
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Azulea Bacalar
50
reviews shown
Nicola
Nice place nice people nice lagoon
Cindy
The staff are great here and make you feel like family. 5 stars. Food and drinks were great everything we ate was delicious.The bed was very comfortable. We had a great stay-no problems or complaints just some suggestions or wishes. As others have mentioned some lotions would be nice also robes. Tissues and washcloths too. Our rooms were very spacious (105&106) had beautiful views. They were so spacious we were tempted to bring the chairs in from the deck so we could sit up and read as it rained most of our stay.-there is room for 2nice chairs FYI
Rafael
Me encanto el lugar magico sin dudar regresare
Lynn
Great restaurant and service from Miguel and Benjamin! Room was spacious and clean, lovely pool and views of the lake with sitting areas and access to the lake .
Carol
The staff in the restaurant were excellent. Food and presentation of the view was great. View from our lagoon front room was beautiful. Weren't impressed for only getting two free bottles of water for our entire stay. For the price of the room water should be included free for entire stay. Lack of personality in the room due to no artwork on the walls vs the picture on their site when booking. Would have been nice to have tissues and body lotion provided in the room along with coffee maker and coffee. Overall we enjoyed our stay.
Anthony
Perfect hotel for relaxation. The view is breathtaking. The room was huge we liked the separate toilet and shower stalls, the multi use shampoo, conditioner and body wash. We would have liked a bottle of lotion too. The on-site restaurant patio was a real bonus, the food was delicious and plated beautifully The waiters were very personable and professional.
Peter
Very nice place to stay while in Bacalar.
The rooms are very comfortable, could use some robes and nice local lotions but other than every room has a different view if the lagoon.
Food was exquisite and staff very friendly and always willing to help.
If you are interested in Bacalar, look up this place.
The rooms are very comfortable, could use some robes and nice local lotions but other than every room has a different view if the lagoon.
Food was exquisite and staff very friendly and always willing to help.
If you are interested in Bacalar, look up this place.
Maynor
Room a bit small but location was everything!
Mike
The food was delicious and the staff were very friendly and helpful
stephanie
What a dream stay. Everyone is SO nice. Our room, while rustic, was amazing.
You can walk just a few feet away and overlook some of the most beautiful views in the word. Kayaks and paddle boarding are included.
Breakfast was free every day and was delicious. The staff was so attentive. You cannot find service like this at the Four Seasons. The waiters and maintenance staff were so accommodating.
One caveat and it has nothing to do with the hotel, we got bit by mosquitoes a lot in the room. I recommend you bring lots of bug spray and even a plug in to avoid it. The staff had a whole bottle of Off spray in their dining area which is a great idea.
Can’t wait to go back!
You can walk just a few feet away and overlook some of the most beautiful views in the word. Kayaks and paddle boarding are included.
Breakfast was free every day and was delicious. The staff was so attentive. You cannot find service like this at the Four Seasons. The waiters and maintenance staff were so accommodating.
One caveat and it has nothing to do with the hotel, we got bit by mosquitoes a lot in the room. I recommend you bring lots of bug spray and even a plug in to avoid it. The staff had a whole bottle of Off spray in their dining area which is a great idea.
Can’t wait to go back!
alessandro
Breakfast with only a couple of options, but quite good: fruits and especially eggs
Tal
The location of the hotel is perfect with private access to the Lagoon which was beautiful. There were some problems with the water drainage and lots of sounds of water in the pipes at all hours which was frustrating. The food that was included in the breakfast was mediocre. Overall great location and a very nice area, but facilities and food could be better.
Gloria
We had a wonderful time at Azulea Bacalar. We stayed in the best room they had but unfortunately a few things were not working well. Blackout drapes were not the right size so the windows were not all they way covered. Water pressure was not the best, the terrace was missing furniture with cushions. The hotel was overall clean, the staff was amazing, and the food was seriously sooo good. Quite the chef! Thank you to Miguel and everyone that took good care of us. They reimbursed us for one of the nights we didn't have water.Everyone was so attentive. Thank you for making our stay a wonderful one!!
Cristal
Charming small hotel with spacious rooms and all the necessary amenities. Gorgeous views of the lake. The staff is incredibly accommodating and helpful. Highly recommend for a comfortable and pleasant stay!
Maria
Beautiful water front, easy access we spent al day kayaking and relaxing.
David
Great location and comfortable rooms
Bianca
Perfect prio
Karen
Adults only for us from now on!
Really it was a lovely place but unfortunately for us our stay was ruined by screaming toddlers. We were in the room above the vacation ruing family with tree kids and I can’t explain how but their shrills were able to penetrate cement flooring. I couldn’t help but notice that we could have been placed away from the noise but the management put the old folks who never had kids (your welcom planet) as close as they possibly could. We had a horrible stay and were planning to enjoy some of the amenities but hightailed it out of there instead.
Elizabeth
Beautiful quiet spot on the banks of the lagoon. Staff were exceptionally helpful and friendly. The food was great! Can’t wait for the bar to be up and running!
Annette
Wonderful relaxing get away!
Rafael
Very clean, safe and walkable
Jason
Staff were very kind. The place was kept clean.
LUIS
Excellent place to take a quiet vacations!
Good location
Great staff
Good cleaning
Good location
Great staff
Good cleaning
Isabela
Personal atento, sin embargo tardado la contestación por WS. En general todo excelente.
Gustavo
Excelente servicio, muy buena ubicación.
La atención de Alfredo, Miguel y Carlos fue excelente .
Tienen un muy buen Cheff.
La atención de Alfredo, Miguel y Carlos fue excelente .
Tienen un muy buen Cheff.
Alioune
Un séjour parfait dans un cadre paradisiaque ! Nous avons adoré l’hôtel Azulea
Gabriela
Azulea es un hotel precioso, las habitaciones muy limpias y sumamente confortables. Su personal muy servicial, amable y sonriente. Desde Fanny hasta Miguel y Carlos, todos son muy amables. Lo único que no amamos en general fue el restaurante. El menú está un poco desequilibrado, faltan opciones sencillas para desayuno y cena principalmente y los precios un poco elevados. Volvería mañana mismo al hotel.
LUISA GABRIELA TORRES
Muy amables y excelente Chef
Louise Guldberg
Slidt værelse med vægge, der var ved at falde sammen. Det stank af kloark, der fløj flagermusen rundt over alt og ind under pavillion med restaurant.
Der stod, der var dobbeltsenge, men de var kun lidt større end enkeltmandssenge. Vi kunne på ingen måde være 4 mennesker i de senge.
Pool var lille bitte.
Billeder af stedet afspejler slet ikke virkeligheden.
Vi endte med at flytte der fra, men fik så dårlig behandling og personalet var ikke imødekommende overfor en løsning.
Stod til at koste 34.000,- for en uge, men med en promotion med 50%.
Stadig slet ikke prisen værd og det bliver falsk markedsføring.
Der stod, der var dobbeltsenge, men de var kun lidt større end enkeltmandssenge. Vi kunne på ingen måde være 4 mennesker i de senge.
Pool var lille bitte.
Billeder af stedet afspejler slet ikke virkeligheden.
Vi endte med at flytte der fra, men fik så dårlig behandling og personalet var ikke imødekommende overfor en løsning.
Stod til at koste 34.000,- for en uge, men med en promotion med 50%.
Stadig slet ikke prisen værd og det bliver falsk markedsføring.
Tatiana
We chose the Royal one. If that was the best / than its a real disappointment. Everything is old, the roof had holes, the smell in the bathroom was disgusting. The only good point- the restaurant- they have a real good chef.
Ma. Pilar
El personal del hotel es muy atento y muy preocupado por hacer nueatra estadia muy agradable . Sobre todo el Sr. Alejandro .
Todo el personal es muy amable e hicieron que nuestras vacaciones fueran increibles
Todo el personal es muy amable e hicieron que nuestras vacaciones fueran increibles
Julio Ramírez
Excelente lugar, pequeño pero confortable
Karen
Habitación cómoda, frente a la laguna, personal amable, comida rica, nos encanto
Verified traveler
Excelente
Charlotte Camille Courvoisier
Es un lugar con mucha paz y bueno si no quieres salir mucho
CAMERINA GOMEZ
El acceso a la laguna increíble y en general súper agradable la estancia;
Únicamente 2 cosas que recomiendo;
1 colocar un bote de basura en la habitación ya que solo había en en sanitario.
2.-Ampliar las opciones de desayuno.
Únicamente 2 cosas que recomiendo;
1 colocar un bote de basura en la habitación ya que solo había en en sanitario.
2.-Ampliar las opciones de desayuno.
Jessica Araceli
Mi esposo y yo amamos el lugar y la excelente atención y amabilidad de todo el personal. El lugar es increíble
Arturo Misael
Muy lindo el lugar, tranquilo, acceso a la laguna caminando de tu habitación, la vista espectacular
Mónica
Hermoso lugar
Verified traveler
Really bad breakfast otherwise ok hotel. Suite with balcony do not have a balcony it’s only a terrace
Ricardo
Expectativa lograda de descanso
Excelente estancia y hermosa lugar
Laura Lidia
El desayuno muy rico, tener agua a disposición, los espacios, diseño.
Quizá falta limpieza en su lago estancado.
Si tuve un tema de seguridad ya que entregaron mi habitación a otros huéspedes y estaba yo dentro de ella. Argumentaron que los huéspedes nuevos tomaron la llave máster (eso es aún más grave), pero aún así creo que debieron acompañarles y asignarles ellos la correcta. Falta marcar las llaves y una simple disculpa no arregla el mal momento, debieron hacerme sentir más cómoda o algo…
Quizá falta limpieza en su lago estancado.
Si tuve un tema de seguridad ya que entregaron mi habitación a otros huéspedes y estaba yo dentro de ella. Argumentaron que los huéspedes nuevos tomaron la llave máster (eso es aún más grave), pero aún así creo que debieron acompañarles y asignarles ellos la correcta. Falta marcar las llaves y una simple disculpa no arregla el mal momento, debieron hacerme sentir más cómoda o algo…
Jose Alberto
Excelente lugar para descansar . El.precio lo vale por las instalaciones
juan carlos
Cara para lo que ofrece..
Verified traveler
Ikke 5 stjerner
Hotellet var langt fra 5 stjerner men servicen var bra. Alt i alt overpriset for tilstanden det er i nå.
Manuel
Excelente estancia
Dulce Esbeidi
No te sientes, comodo a la hora de llegada y salida.. casi casi te estan corriendo..
Hanne
Heeerlijk!
Heeeerlijk! Prachtig hotel aan het meer, omringd door groen landschap. Pure rust. Super vriendelijk personeel en de kamers zijn super mooi.
Gelegen net buiten het drukkere centrum wat ook perfect is. Slechts 5’ met auto. Gratis paddle boards ook ter beschikking.
Gelegen net buiten het drukkere centrum wat ook perfect is. Slechts 5’ met auto. Gratis paddle boards ook ter beschikking.
Karla
La habitación aunque dice vista a la laguna, en realidad te tapa un árbol, y la escalera que da al muelle está muy resbalosa, recomiendo darle mantenimiento.
En general la habitación limpia y cómoda, el servicio excelente!
En general la habitación limpia y cómoda, el servicio excelente!
Carlos
Un lugar espectacular para descansar
Location & surroundings
Azulea Bacalar
Costera Bacalar 609 Atras De Cenote Azul, Costera, Bacalar Q.r, Mexico
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Azulea Bacalar
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