Hotel Carolina Bacalar

10/10

Exceptional

11 Jul 2026

Victor

​I stayed in Carolina for 6 days and we absolutely loved it! The staff was so nice, the dining area was incredible, and the waiters went above and beyond—they definitely deserve a raise! I traveled with three kids (ages 9, 6, and 2), and the water was perfect for them since it was very shallow. My husband had to work during our stay, but the staff also went above and beyond by setting up a large table for his computer to make his workspace much more comfortable. Additionally, tour bookings are right next door, and there are plenty of restaurants within walking distance.

Family_with_children

10/10

Exceptional

02 Jul 2026

ALICIA

The views were incredible.

Friends

10/10

Exceptional

27 Jun 2026

Yuriria

Me encantó el personal es bastante amable , estuvimos 4 noches ahí y todo estuvo perfecto!
Algo que deben saber es que algunas habitaciones no cuentan con refrigerador, nosotros estuvimos en una doble y no tenía, de ahí en más todo estuvo muy bien, si lo que buscas es ir a relajarte es el lugar indicado!

Family_with_children

10/10

Exceptional

19 Jun 2026

Zahide V

Absolutely breathtaking place! And the staff was extremely friendly.

Family_with_children

10/10

Exceptional

09 Jun 2026

Henry

The staff was amazing, the customer service they showed was exceptional.

Family_with_children

6/10

Pleasant

30 May 2026

Udi

CHECK IN: We called the hotel a day prior to our arrival and said that we were coming for a brief one night stay and needed to leave early. Requested an early check in. They promised to do their best to accommodate us. Room was not ready until 4:00 PM, an hour AFTER check in time. HOTELS.COM “special goodies” was a blah glass of juice. ROOM: we paid for the most expensive “Lagoon View Suite” only to be housed adjacent to the bar - listening to the bar staff all evening - while having absolutely no view. SERVICE: Staff was friendly but essentially “just doing their job” attitude. HOTEL LOCATION is right adjacent to a noisy beach-club robbing any serenity and romance from the idyllic deck photographs in the promo of the hotel. RATE IS HIGH for what you get.

Partner

10/10

Exceptional

20 May 2026

Alvaro

Close by to many restaurants, easy to get around, beautiful water front

10/10

Exceptional

30 Apr 2026

Martin

Great views, great place, great service, the breakfast was decent but wouldn't mind staying here again in the future.

Family_with_children

10/10

Exceptional

27 Mar 2026

Marilupe

Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra.

Family_with_children

10/10

Exceptional

25 Mar 2026

Rene

Very nice hotel and very clean.

Family_with_children

10/10

Exceptional

23 Mar 2026

Lori

Yes

Partner

10/10

Exceptional

14 Mar 2026

Ana Belinda

Mágica y muy confortable

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Angela

Staff were amazing and super helpful with providing activities at the hotel as well as helping book activities like a sailing tour. Rooms are super unique and comfortable, loved the shower. I wanted a small hotel with a dock access on the water, FREE water sports, parking, and close proximity to Bacalars downtown area, Hotel Carolina check all those boxes for an amazing price. The treehouse style rooms are so unique. I couldnt have asked for a better stay.

Partner

10/10

Exceptional

23 Feb 2026

Nicola

Amazing room, super clean and the shower is like you're showering in the jungle (but with great water pressure). Easy access to the lagoon and we enjoyed having lunch on the patio or deck. Really attentive staff. Just amazing experience. I went with my family and two kids and everyone said they had the best time

Family_with_children

10/10

Exceptional

17 Feb 2026

Alicia

Phenomenal stay at a pristine, stylish, comfortable, and friendly boutique hotel! The room was spacious and clean. The staff was exceedingly friendly and multi lingual, and the food was the best we ate all week.

Friends

10/10

Exceptional

05 Feb 2026

Omar

Room was fantastic, right on the lagoon.

Partner

10/10

Exceptional

31 Jan 2026

Amara

From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.

Leisure Partner

10/10

Exceptional

21 Jan 2026

ANNALIZA

Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special.
The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility.
Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!

Leisure Friends

4/10

Poor

09 Jan 2026

Maria Renee

I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad.
Not worth for the value!!! Only one breakfast option.
All they said was… SORRY.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Adam

Great location, friendly staff, good food

10/10

Exceptional

02 Dec 2025

Margaret

This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.

Family

10/10

Exceptional

30 Nov 2025

Wendy

Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious.
25 minutes from downtown next to all activities.

Leisure Family_with_children

8/10

Excellent

05 Nov 2025

Ornella

clean room, nice toiletries, outdated furniture

Leisure Family

10/10

Exceptional

07 Oct 2025

Manuel

I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings

Leisure Family

10/10

Exceptional

01 Oct 2025

Elva

El personal muy amable y el desayuno excelente.

10/10

Exceptional

21 Sep 2025

Patricio

X

Leisure Partner

10/10

Exceptional

03 Sep 2025

Kristen

Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.

Leisure Partner

8/10

Excellent

02 Sep 2025

Noriko

The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Noel

Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.

Leisure Family

10/10

Exceptional

09 Jun 2025

Carlos

I really like that hotel

Family

10/10

Exceptional

09 Jun 2025

JJuana

Super muy bonito

Leisure

10/10

Exceptional

02 Jun 2025

Luz Rachel

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.

Friends_and_family Family

10/10

Exceptional

20 May 2025

Johanna

My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌

10/10

Exceptional

16 Apr 2025

Pedro

Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip

Leisure Family_with_children

10/10

Exceptional

03 Apr 2025

ERIC

Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable

Leisure Family_with_children

10/10

Exceptional

16 Mar 2025

Patricia

Lovely location, excellent staff and facilities. We really enjoyed our stay!

Leisure Partner

10/10

Exceptional

05 Mar 2025

Marc

Fantastic location, friendly and helpful staff

Self

10/10

Exceptional

05 Mar 2025

Shawn

Bacalar stay

Beautiful place. Has paddle boards and kayaks.

Partner

10/10

Exceptional

03 Mar 2025

Catherine

From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.

Leisure Family_with_children

10/10

Exceptional

28 Feb 2025

elizabeth

Great place!

10/10

Exceptional

27 Feb 2025

Gary

Amazing

Leisure Partner

10/10

Exceptional

09 Feb 2025

Lawrence

Hotel Carolina ..... Wish we didn't have to leave.
If you're looking for accommodations close central and on the water this is your place !
A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated!
Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.

Leisure Family

10/10

Exceptional

04 Feb 2025

Nicholas

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in

10/10

Exceptional

01 Feb 2025

lynn

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.

Partner

10/10

Exceptional

06 Jan 2025

Verified traveler

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.

Partner

8/10

Excellent

02 Jan 2025

Liraz

The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.

Leisure Family

10/10

Exceptional

12 Dec 2024

Verified traveler

I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future

Partner

10/10

Exceptional

29 Nov 2024

Yadira

The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.

10/10

Exceptional

16 Jul 2024

Viviana

Beautiful hotel

Leisure Family

10/10

Exceptional

01 Jul 2024

Verified traveler

Family stay June 2024

Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

Reynaldo

Unique concept

Business Self

10/10

Exceptional

03 Jun 2024

Camilo

Property manager and his staff are the best. Friendly and accommodating.

Leisure Friends

10/10

Exceptional

05 May 2024

Marius

Nature wonderland

Business_and_leisure Family_with_children

10/10

Exceptional

29 Apr 2024

Curtis

Well thought of and put together. It had all the conveniences of a bungalow with a view.

Leisure Friends

10/10

Exceptional

20 Apr 2024

Oscar

Amazing propu

8/10

Excellent

20 Apr 2024

Oscar

Beautiful

Leisure

10/10

Exceptional

04 Feb 2024

John and Jacqueline

This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.

Leisure Partner

10/10

Exceptional

04 Jan 2024

Karla

Very nice place to stay. Great customer service.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2023

Francisco

Good

Leisure Family

4/10

Poor

12 Aug 2023

Luciane

Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.

Leisure Family

10/10

Exceptional

27 Jul 2023

Eloisa

It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2023

Verified traveler

Excellent Hotel

Good service, clean and well maintained

Friends_and_family Family

8/10

Excellent

24 Dec 2022

Fernanda

Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.

Leisure Partner

10/10

Exceptional

19 Oct 2022

yadira

Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious

Leisure Family

8/10

Excellent

13 Sep 2022

Nancy

lovely room, and perfect location. Continental breakfast was great.

Leisure

10/10

Exceptional

02 Aug 2022

Oscar E

Oscar Wlls

Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.

Friends_and_family Family

10/10

Exceptional

16 Mar 2022

Viridiana

It was beautilful and the staff was so kind and helpful! It was a little piece of paradise

Leisure Family_with_children

8/10

Excellent

15 Feb 2022

sacha

5 stars

Amazing hotel everything was super . I have only some requests to raise the hotel at the heaven . I wish i had one small fridge and a room with a King bed and a couch bed for kid. Double size bed are too small for me and i can’t sleep with my wife in there. Thanks

Friends_and_family Family

10/10

Exceptional

21 Jan 2022

maureen

Beautiful hotel on the lagoon. Close walk to downtown and great food next door!! Everyone was friendly and the rooms are very comfortable and lovely. We enjoyed our stay !

Business

10/10

Exceptional

27 Dec 2021

Wendy

Loved that it was a lagoon front property and cabins were a Great size

Leisure Family_with_children

8/10

Excellent

20 Dec 2021

ALEJANDRO

.

Leisure Family

2/10

Poor

03 Dec 2021

Ariadna

I dont recommend this hotel

My husband and I came to have small weekend trip here, the first thing we didnt like is that when we got to our room we didnt have any towels, so since they dont have phones we had to go to reception for them, we asked for a second face towel and they wouldnt give us another one, they said is because of hotel's policies, then the fridge was disconnected and the coffee machine in the room didnt work. The room was ok but the tv signal was horrible. The laguna part the have is not a nice color, you can find a better part of the laguna for this same price or cheaper, we got 2 kayaks for free and the color came out so damaged my swimsuit and now it has a blue mark I cannot remove. The breakfast next day is literally llittle bit of fruit not the best, a regular coffee or juice and 2 pieces of bread, I think for the price the could do better. They have a menu so we order some pancakes and of course they werent good at all. We got a tour in a boat that was amazing but this company is separated, we were little bit late and the tour guy waited for us, the receptionist said they couldnt wait for us without even asking first, and yes they tour guy waited without any problem. Finally, when we were leaving we realized that in the parking in front of the hotel someone hit our rental car, we know that it didnt have this because we have a video and that was the first day, so it had to be there and they said they will check their cameras, now it has been a week and nothing.

Partner

6/10

Pleasant

27 Oct 2021

Juan

Disappointed

The hotel it’s stuffed by young people that does not understand the concept of “customer service.” Whenever I asked for anything the answer was “I don’t know what to tell you” or “go ask at the reception.”
They were really good at gathering at one of the picnic tables and chat and spend time on their phones.

Self

10/10

Exceptional

16 Oct 2021

Lyz Key Jimenez

we enjoyed our stay.
Nice place!

Leisure Partner

8/10

Excellent

30 Aug 2021

Juan de Dios

It is a cozy, private, small and quiet hotel to enjoy the lagoon.

Leisure Partner

8/10

Excellent

11 Aug 2021

GABRIELA

Beautiful lakefront hotel, the rooms are clean and very nice although the beds are not queen size as described but full size.
The shower is wonderful!
Continental breakfast is very poor, they could do better.
Personnel has a very friendly and helpful attitude.
Overall a very pleasant stay in Beautiful Bacalar.

Partner

10/10

Exceptional

23 Jul 2021

Verified traveler

Great hotel , service and staff!

Leisure Family

6/10

Pleasant

20 Jul 2021

Verified traveler

This is a pretty hotel with a nice pool. It also has access to the largo. Unfortunately the rooms are packed into the space. No view and little privacy. The staff was very disappointing. Immediately they tried to sell us on excursions. They had no pool towels and refused to find any for us. It was suggested that we take the ones from our room but they didn’t know when they would be replaced. Eventually we went to the front desk and asked them for towels. I would not stay here again.

Leisure Partner

10/10

Exceptional

08 Jul 2021

Verified traveler

It was beautiful. The room was spacious and clean. The staff were friendly. It was better than what i was expected

Leisure Family_with_children

10/10

Exceptional

14 Apr 2021

Verified traveler

Beautiful hotel

Business Partner

10/10

Exceptional

13 Apr 2021

Verified traveler

Paradise

It is a beautiful property, very well maintained.

Friends_and_family Family

10/10

Exceptional

20 Jan 2021

Lauren

It’s the best little place with the most amazing service! The walk on the dock at sunrise was the most magical moment. Thank you Carolina Hotel! We will be back

Leisure Friends

10/10

Exceptional

18 Oct 2020

James

Beautiful hotel in a beautiful setting.

Friends_and_family Family

10/10

Exceptional

12 Sep 2020

Yizza

Staff was great, very courteous. Check in was fast and easy. Rooms were clean and comfortable.

Leisure Partner

8/10

Excellent

28 Jul 2020

Emily

The hotel is beautiful and has nice lake access. Unfortunately, the lake was brown when we went. We found places further south where the water was still blue, but we had to investigate on our own. The staff didn't seem to know about these options. The restaurant food and drinks were tasty, and the room ac worked very well.

Partner

10/10

Exceptional

26 Mar 2020

Verified traveler

Kayaks are included in the logging cost! always wanted to do this.

Leisure Partner

10/10

Exceptional

22 Dec 2019

Marcelo

Perfect get away

The place and the rooms are superb. The view of the lake and the dock are about the most peaceful places you can go. Highly recommended. The only opportunity is that the neighbors are a bit loud with music the whole day.

Partner

10/10

Exceptional

18 Dec 2019

Werther

Cute and quaint little place. The rooms were very clean and spacious. The staff was also very friendly and helpful. It might be priced a touch too high especially considering the area. We were one of the only people staying in the hotel and maybe if the rooms weren't $225/night they would attract more people. Overall good place though

Partner

10/10

Exceptional

12 Jul 2026

Luisa

Nos encantó las habitaciones y la atención de todo el personal, solo un día nos hicieron la limpieza de la habitación muy tarde../ casi en la noche

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

MARIA TERESA

Hotel bellísimo enfrente de la laguna con habitaciones muy cómodas, excelente servicio y gran ubicación

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Irai

Excelente viaje! Habitación limpia y amplia, buena regadera y tamaño de la cama, refrigerador pequeño excelente, comida rica, servicio excelente

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Luis G

EN GENERAL TDO ESTUVO SUPER BIEN PERO LA ATENCION DEL PERSONAL CREO QUE HACE LA DIFERENCIA DESDE EL PERSONAL DE RECEPCION HASTA LOS MESEROS DE AREA DE ALBERCA/BAR TODO GENIAL

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

anibal

Extraordinaria habitación, hotel frente a la laguna con servicio de bar y restaurante a precios muy accesibles. Gran atención por parte de todo el personal.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Celmira

El Hotel es muy bonito y cómodo, su personal está muy pendiente de los huéspedes, el desayuno es muy rico, y fresco. La atención en el área del bar también es excelente

Partner

10/10

Exceptional

30 May 2026

Juan José

Poder tener la posibilidad de atender algunos pendientes con esa hermosa vista

Family

10/10

Exceptional

28 May 2026

PABLO

Un hotel muy bonito muy bien ubicado y personal muy atento

Friends_and_family Family

10/10

Exceptional

18 May 2026

Melchor Leonel

Bonito hotel excelente servicios

Family

10/10

Exceptional

10 May 2026

Candice

Nous avons passé deux nuits dans cet hôtel… et nous aurions volontiers prolongé notre séjour tant l’endroit est exceptionnel.

La chambre familiale est spacieuse et très agréable, avec des lits particulièrement confortables. L’hôtel est un véritable havre de paix, entouré de verdure, avec de magnifiques bungalows offrant un accès direct à la lagune.

Tout a contribué à rendre cette expérience inoubliable : le cadre idyllique, la vue splendide, l’accès à la lagune, les équipements mis à disposition (canoës, paddles, bouteilles d’eau), le confort des logements, la qualité du restaurant ainsi que la gentillesse du personnel, avec une mention spéciale pour Darwin.

Le petit déjeuner était délicieux, tout comme les plats proposés au restaurant. L’emplacement est également idéal, à seulement 15 à 20 minutes à pied du centre de Bacalar. Nous avons même eu la chance d’admirer de magnifiques levers de soleil sur la lagune.

Une adresse que nous recommandons sans hésitation !

10/10

Exceptional

09 May 2026

Hector

Todo espectacular un excelente lugar 1000% recomendable

Family_with_children

10/10

Exceptional

30 Apr 2026

Selene

Great experience, the hotel is right next to the lagoon, they have kayaks and SUPs you can use. The breakfast was good and the pool a good size for kids. The lagoon is warm so we swam there everyday. The room was beautiful with a hammock outside for relaxing. The hotel also has a small bar and the mezcalitas were delicious, i would highly recommend. We traveled with our 3 kids and we all loved our time in Bacalar.

Friends_and_family Family