La Galuna Bacalar

6/10

Pleasant

20 Mar 2026

Sheryl

The hotel was ok, basic and a walk to town.

Friends

10/10

Exceptional

14 Mar 2026

Rick

Close proximity to everything, very nice clean hotel.

10/10

Exceptional

18 Jan 2026

luis

Is small hotel but is clean, good service, friendly staff.
walking distance from lake and restaurants

Partner

10/10

Exceptional

08 Jan 2026

Pam

Everyone is pleasant; the shower has abundant hot water and good pressure; room clean and comfortable

8/10

Excellent

27 Dec 2025

Josee

The staff was really kind and courteous. The design of the bedroom was really different than all the other hotels I’ve visited before. This is not a big hotel, half outside, really interesting!

Friends_and_family Family

8/10

Excellent

23 Dec 2025

victor

Rooms are nice breakfast was good and staff was friendly

Leisure Family

10/10

Exceptional

21 Dec 2025

Rafael

Staff was very welcoming, good location.

Family_with_children

10/10

Exceptional

04 Dec 2025

Ester

Clean. Spacious. Friendly staff. Nice pool

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Gary

Quiet, beautiful place. Room was clean and bed was comfortable. Shower would shut off once each time we used it and then come back on a couple of minutes later. If you’re looking for a place to relax, it’s wonderful. Quiet, right on the water. Safe location. Nearby ruins were very cool. Otherwise it’s not close to a lot attractions we were interested in. Food was good, but not great. Staff is extremely friendly.

Partner

2/10

Poor

14 Oct 2025

Rebeca

No leave to park. It's under construction or remodeling the property. Goes service when i arrive was not good. That night when i was went to take a shower i was using the sopa that is in a container in the wall. Smell was horrible. Rotten. Something was put inside. To make a long history short went and complain to the front desk and ask they sY was sorry. Didn't care to much. The hotel was cute , but will never stay again. Not happy with the service. Really disappointed

Leisure Family

6/10

Pleasant

14 Oct 2025

Juliet

The air conditioning worked well, the interior of hotel was clean but needed work. Smelled

Leisure Family

8/10

Excellent

11 Oct 2025

Jesus

Staff friendly and helpful

Leisure Self

6/10

Pleasant

08 Sep 2025

Emmett

The floor in our room has chipped and had repaired and unrepaired holes throughout. The vanish on the front building stones was so strong smelling it was hard to take. The walls are paper thin, we could here everything outside and the pool water was sadly too cloudy to want to get into.

Leisure Partner

10/10

Exceptional

06 Sep 2025

andrea

The decorations were beautiful. The room & property were clean. The man at the front desk check in was nice.

Leisure Family

8/10

Excellent

21 Aug 2025

Judith

Good value for money. Friendly staff

Leisure Family_with_children

8/10

Excellent

13 Jul 2025

Timothy

Property was nice and, clean, quiet. If you don’t mind walking, this was a good stay.

Leisure Friends

10/10

Exceptional

08 Jul 2025

Jade

Great property, most of the staff were super kind and helpful and the breakfasts were amazing! The only thing that bothered me were the guests at 7am in the pool screaming and wilding out and then again until 10:30pm when we were told that noisy times were between 9am -9pm. My husband is Mexican, I speak Spanish very well and the ladies at breakfast weren’t nice to me and making remarks thinking I didn’t understand the first morning so I sent my husband for the next days. Overall it’s a great space, great location and we had a private space with a jacuzzi that made the experience even better.

Business_and_leisure Partner

10/10

Exceptional

04 Jul 2025

Sean

The check in was easy and the hotel staff were very attentive. Awesome location!

Leisure Family

8/10

Excellent

11 Jun 2025

Omar

Very clean room, as described on the website with friendly staff.

Leisure Partner

10/10

Exceptional

26 May 2025

Megan

The pool with the hammocks was fantastic. The design of the hotel was very modern and attractive, and the balconies were a nice touch.

Leisure Family

10/10

Exceptional

23 May 2025

Mary

Staff were super friendly, especially Leo. He was super friendly, funny, and just overall amazing! Would stay here again =)

Leisure Friends

10/10

Exceptional

20 May 2025

Brissa belen

Great place to stay and walking distance from the lagoon

10/10

Exceptional

18 May 2025

Laura

It was a wonderful stay . I used the bike they rent , loved the location so close to the pier .

Self

10/10

Exceptional

13 May 2025

Julio

Everything was good overall

10/10

Exceptional

08 May 2025

Adam

Amazing stay

Leisure Friends

10/10

Exceptional

23 Mar 2025

Adrian

Great place to stay!! Friendly staff, rooms were bigger than we thought they would be and super clean. We went on a family trip, 10 of us between adults and kids, felt safe at all times. After the lake we walked to the centro from the hotel at night,there was a night market with all types of food and goodies. Families, couples, groups of friends and some by people by themselves, we were all enjoying the great atmosphere, lots of fun!!!

Leisure Family_with_children

6/10

Pleasant

27 Feb 2025

Verified traveler

Decent but not exceptional

Upon checking in, I realized the hotel was not in el centro and even though it was tantalizingly close to the lagoon, massive trees and gated properties blocked any potential view. That was my fault for not using google maps to geo locate it. We had paid the surplus for the “balcony” and were assigned room 205 overlooking the breakfast area and electrical wires. After settling in, I went to change and a woman peered into our room since our windows literally overlooked the passageway to all the rooms on the 2nd floor. I went downstairs to request another room since I did want to have the shades drawn at all times and at first was told there was no room avilable until March 3rd. I asked to speak to the manager and left my number for a call back. When we left for dinner, I told the desk clerk I had not received a call but then was informed we would be moved to another room the next night which was greatly appreciated. That balcony overlooked the front of the building with lush trees and total privacy for prying eyes. The room was very clean a d had a small fridge and safe (that did not work). The added touches of amenities in the bathroom were a nice surprise and linens were comfortable. We did not have breakfast on property ($10us pp) and preferred going out for it. The property overall needs a little love and some cosmetic touches on the staircase. I highly recommend it for families with small children vs older teens. My next visit to bacalar will have a hotel on the lagoon.

Friends_and_family Family

10/10

Exceptional

22 Jan 2025

Kristina

Nice stop in Bacalar

Nice and well maintained hotel. Good mexican breakfast.
Good location 1km form main square.

Friends_and_family Family

10/10

Exceptional

09 Jan 2025

ulrike

Sisters trip

Very clean rooms and comfortable beds. High ceilings and the fan was sufficient for comfort although AC was available. Staff very friendly and helpful.

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Manuel

Nice service, just missing a coffee maker in the room.

Business_and_leisure Self

10/10

Exceptional

30 May 2024

Graciela

I had no problems with this hotel very nice and well kept.

Leisure Family

8/10

Excellent

17 Apr 2024

Alfonso

Nice please two blocks from the parque

Leisure Partner

10/10

Exceptional

12 Mar 2024

Julie

We enjoyed our stay at La Galuna. There was parking right in front of the hotel and plenty of restaurants within a walkable distance nearby.

Leisure Family

10/10

Exceptional

25 Feb 2024

Leticia

Staff was great, stayed for one night, last minute stay, it went well.
Not many options for
Early morning coffee.

Leisure Partner

6/10

Pleasant

18 Jan 2024

Jamie

Nice quiet stay

For the price I paid the accommodations were ok I think for a little more money I could have gotten nicer. It’s small and quiet which was nice. I never saw anyone tending the bar but sure when it’s open. WiFi was spotty occasionally but overall good. The power went out the first morning so also meant no water. Two bottles of water were in the room upon my arrival but were never restocked. The staff was friendly and communicated well. Close to many tours 13 min walk to city center no need for taxi or driving the location is great. I felt safe walking at night even at 1a

Self

10/10

Exceptional

16 Jan 2024

Sandra

Very good service and good breakfast

Leisure Family

8/10

Excellent

10 Jan 2024

lois

Clean, rooms and property well kept. Staff very helpful. Did not like shower uneven floor

Leisure Partner

10/10

Exceptional

04 Jan 2024

Daniel

This was a very pleasant stay!

Leisure Family_with_children

4/10

Poor

14 Dec 2023

cynthia

Towels like sandpaper, sheets were badly worn. There isn’t a restaurant and the man at the front desk couldn’t have been bothered by us. We left a day early without a refund. It was like paying to not have to stay.

Leisure Friends

10/10

Exceptional

17 Nov 2023

Susan

Great stay

Hotel was very lovely . About a mile or so from all the restaurants. Barcalar is a beautiful city however there are lot of homeless dogs in the area . So lots of barking but that’s not the hotels fault . I can sleep thur it but just want to make people aware . They cleaned our room everyday which we where not expecting but it was great . Had a balcony which was nice when it rained we could outside and enjoyed a drink . Would definitely recommend for a budget friendly stay .

Friends_and_family Friends

10/10

Exceptional

13 Nov 2023

Mohamed

Good

10/10

Exceptional

09 Sep 2023

angel

Excellent hotel, away from noise, w’ll return

Leisure Family

8/10

Excellent

12 Jul 2023

Rene

✌nice customer service!

10/10

Exceptional

09 Apr 2023

Rebeca de la Paz

It’s a little but beautiful hotel, very friendly staff, delicious breakfast, clean and very nice rooms. We absolutely loved it

Business_and_leisure Family_with_children

8/10

Excellent

05 Apr 2023

Guillermo

The people there will bend backwards for you. It's NOT a super hoity toity place, but they do charge in the higher end.

Leisure Family

8/10

Excellent

12 Feb 2023

Martin

Nice place to stay not far from city center

La Galuna has been a good choice for us in Bacalar. There is good value in the price for nice room, nice pool, very polite staff and good breakfast. Location was also good, but still not in the city center. Parking places are monitored by camera,

Friends_and_family Family

8/10

Excellent

01 Feb 2023

Kevin

Rooms are clean and nice, in hotel amenities it is great with the exception of a restaurant as the bar only serves breakfast so we were on our own for dinner,
It’s a nice property.

Business Family

10/10

Exceptional

29 Jan 2023

Parkcity Landscaping

Awesome time. The place was a gem.

Leisure Partner

10/10

Exceptional

24 Jan 2023

Cory

Was a great property with nice rooms and very pleasant and helpful staff! The location was great for walking downtown and being close to the lagoon. Would definitely return!

Leisure Friends

10/10

Exceptional

31 Jul 2022

Gina

Clean and modern hotel. Well maintained, friendly and helpful staff. Restaurant could use more options for dinner and breakfast

Leisure Family

10/10

Exceptional

04 Jul 2022

Nicolas

Estaba muy lindo y bueno en todo aspecto recomendado

Leisure

8/10

Excellent

22 Mar 2022

Jeff

Nice Hotel

Nice Hotel. Large Room but showing it's age. Noise at night in the hallway and a crying baby above us one night. Location is good. Not on the water but close to Dock, Places to Eat and a nice 15 minute walk to the Centro.

Partner

10/10

Exceptional

07 Feb 2022

Joe

Great property, facilities, room and staff. Breakfast was very basic and unappealing.

Leisure Family

6/10

Pleasant

28 Jan 2022

Cesar

Overpriced

NO HOT WATER 3 OUT OF 5 DAYS
A LOT OF SOUND ON THE ROOMS

Partner

10/10

Exceptional

24 Dec 2021

Seok

Very well maintained

Leisure Self

8/10

Excellent

21 Aug 2021

Verified traveler

Really nice hotel with clean rooms and a nice look. The pool has little divisions so that people can have areas to hangout.. overall a very good hotel, i guess one negative would be that the walls are a little thin, so you hear the pool music all day which can be fine if you are a teenager but not so much if you flew across the world to relax.

Partner

8/10

Excellent

05 Aug 2021

Jessica

Nice location near lake

Nice location near the lake and near public entry access to Lake :)

Partner

10/10

Exceptional

21 Jun 2021

Verified traveler

Great experience

Amazing experience from the service to the room itself and to the proximity of how close the location is to restaurants and lagoon. Would definitely stay again!

Partner

10/10

Exceptional

11 Jun 2021

Verified traveler

Great romantic place

Most wonderful romantic room ever. Great bed and jacuzzi. Exceeded expectations. Does not have access to the Lagoon.

Partner

10/10

Exceptional

04 Mar 2021

Verified traveler

Its a very nice hotel better than I expected. The pool is bit small but nice. Nice bar near the pool.

Leisure Family_with_children

8/10

Excellent

25 Feb 2021

Sergio

Nice hotel, good breakfast.

The hotel looks pretty good, it seems they invested a lot in the design. It was practical and comfortable. Breakfast was very good, they have eggs, pancakes and a special every day.
It was a little far to walk to the main square where a los of restaurantes are located. The only thing I didn't appreciate was the staff having morning chats(around 7:30 am) right outside the room. You could hear everything, they didn't try to keep it down.

Partner

10/10

Exceptional

29 Jan 2021

Troy

Definitely the place to stay in Bacalar!

It’s has to be one of the best hotels we found in the area. The staff is amazing. Place is clean and beautiful. Friendly guests. Small breakfast area everyone gets to know each other there. Great simple breakfast. Definitely the place to stay for the price in Bacalar!

Partner

6/10

Pleasant

04 Jan 2021

Jonathan

Misleading... do not go there!

Do not go in this hotel! Supposedly a 4,5 star hotel...well, it’s not!
The pictures are really misleading, as they depict only the views from 1 or 2 rooms.

Don’t expect facilities like a 4 or 5 star hotel. It’s like 2 apartment building facing the lake.

Our room has a great view on the lake but the jacuzzi was disappointing. We always had to add hot water through a faucet because it doesn’t have a water heating system like you could expect.

I’m not even talking about the “restaurant” (basically 4 tables outside and no staff to take your order or even take back the plates and dishes of what seemed to be the leftovers of the night before).

Then, we’ve been refused an early check in (and I’m talking here of 2:30pm instead of 3pm) Whereas my wife is pregnant and needed to lie down!

It was enough, we decided to cancel our second night and ask for a refund. We’ve been told it was not their decision but hotel.com, so we called them to make that happen. But hotel.com process requires to check with the hotel first, and when they tried, the hotel refused to take the call because supposedly they don’t speak English!(Well, I’ve seen their answers on trip advisor and I confirm that they do speak English). Anyway, at the end, the hotel was lying to us saying it was hotel.com decision when it was actually their call and they obviously, they refused to refund us the room...

So please don’t go there. I recommend instead the rancho encanto, just 5mn drive from this one.

Partner

8/10

Excellent

29 Nov 2020

RICANNIA

Gorgeous design and friendly staff, but no view of lagoon. Had never been to Bacalar before. Room was spacious and comfortable. Felt safe, but streets are dark at night and drove to dinner

Friends_and_family Friends

8/10

Excellent

13 Nov 2020

yuly

Great

Comfy and brand new

Partner

8/10

Excellent

07 Nov 2020

Deana

Beautiful small hotel, food service & full bar

Welcoming and efficient staff, comfortable beds and rooms are spacious. This new property still has a few bugs to work out, but overall we were very pleased. A little noisy for those of us who like to go to sleep early.

Friends_and_family Family

8/10

Excellent

27 Sep 2020

Roman

The hotel experience was pretty good. I would like them to have some sort of access to the Bacalar Laguna. And allowing people to use their towels during the day outside. Staff members were pretty nice over all.

Leisure Partner

10/10

Exceptional

07 Apr 2026

Mariana

Muy buena ubicación, el lugar es lindo y tiene todo lo que necesitas. Todo el personal súper amable.

Family_with_children

8/10

Excellent

07 Apr 2026

Ralph

Frühstück wie in vielen Unterkünften überschaubar, Eierspeisen waren gut.
Unterkunft sehr sauber, Anlage ruhig gelegen aber recht hellhörig.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Mariana

Está todo super lindo, solo como mejoras, el agua de la alberca está muy fría, deberían usar herramientas para cambiar la temperatura.

Partner

10/10

Exceptional

04 Apr 2026

Max

La Galuna Bacalar es un pequeño hotel al final de Bacalar, es decir, a unas 10 cuadras del centro, y a 3 cuadras de la cooperativa del balneario de Bacalar. Las habitaciones son espaciosas y muy cómodas. El personal es extraordinariamente amable y servicial. Los desayunos sencillos y muy completos. En resumen, lo recomendaría mucho considerando que no es un hotel de grandes pretensiones.

Family_with_children

8/10

Excellent

02 Apr 2026

Jhonatan

Todo estuvo muy bien solo el estacionamiento como recomendación es pequeño y almenos mi camioneta quedo afuera

8/10

Excellent

23 Mar 2026

GRACIELA

si

Partner

10/10

Exceptional

28 Feb 2026

Sofia

Todo bien, desayuno muy bien

Family

8/10

Excellent

25 Feb 2026

Benjas

Todo bien gracias!!

10/10

Exceptional

08 Feb 2026

francisco javier

Muy limpio, en gran estado todo el hotel, muy bien ubicado aunque no tienes acceso directo a la laguna, todo queda muy cerca

8/10

Excellent

18 Jan 2026

Jean

La habitacion y los servicios

Leisure Partner

8/10

Excellent

17 Jan 2026

Diana

Todo muy bien...pero en mi opinion siento que deberian poner unas cortinas o algo q proteja in poco mas el baño y la regadera

Leisure Family

6/10

Pleasant

12 Jan 2026

Christian

Neutral

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Salvador

Excelente servicio

6/10

Pleasant

28 Dec 2025

Mario

La habitación en buenas condiciones, el personal amable y muy cerca de la laguna

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Victoria

Very quiet place not far from main town square in Bacalar, lovely breakfast made to order and comfortable beds and spaces. Nice pool to chill if you have kids!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Isidro

Todo muy bien

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Cristina

La habitación

Leisure Family

10/10

Exceptional

08 Dec 2025

JESUS ANTONIO

El personal de recepción es sumamente amable y el gerente es una persona muy comprensiva

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Corina

La habitación estaba muy bonita y las personas que atienden muy amables. Solo destacaría que los pisos de la habitación están resbalosos y la televisión no funcionaba bien.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Ing. Daniel

Todo muy bien, personal amable, lugar limpio, cómodo.

Leisure Family_with_children

8/10

Excellent

03 Nov 2025

Manuel

El lugar es precioso

8/10

Excellent

02 Nov 2025

José

Cercanía a la laguna

Leisure Friends

10/10

Exceptional

27 Oct 2025

Mariam

El personal muy amable.las habitaciones limpias

Friends_and_family Family

8/10

Excellent

24 Oct 2025

José

Buen lugar para hospedarse, un poco alejado pero es cómodo. Buena atención del personal.

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

MIGUEL

Todo bien

Leisure Family

8/10

Excellent

01 Sep 2025

carlos

Buen ligar, tranquilo pero alejado de todo. El.cuarto tenia el piso roto en una zona pero bien en terminos generales

Leisure Partner

10/10

Exceptional

08 Aug 2025

josué

Excelente en todo aspecto

Leisure Partner

8/10

Excellent

09 Jul 2025

Valerie

Piscine très agréable

Nous avons passé un bon séjour à la Galuna Bacalar mais l’hôtel manque un peu d entretien, il ne manque pas grand chose pour que ce soit top !
Nous garderons un bon souvenir de cet endroit car il nous a permis de bien rayonner à pied

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Octavio

.

Leisure Friends

8/10

Excellent

19 Jun 2025

diego

Buena ubicacion