Name: Toto Blue Hotel Boutique
Address: Avenida 7, Chetumal, 77930, MX

4/10

Poor

29 May 2026

Carmelin

Had to change room twice due to tv not working in one and air conditioner did not work in another. Our room had trash can that was not emptied, no towels, and no toilet paper! No hot water foe two days. On-site restaurant was closed. Staff did not even know about our reservation. Left hotel after two nights. Attempted to contact Expedia upon arrival but Chat was not helpful and insurance was not honored.
Hotel needs an update. It has potential to be great, but that's not what we saw.

Partner

10/10

Exceptional

24 Feb 2026

Danny

Solo back packer from canada stayed 6 nights
Good place great location and well run by nice family
Everything worked
Would stay again

Self

2/10

Poor

02 Jan 2026

Carlos Y.

Need update

Leisure

6/10

Pleasant

14 Mar 2025

Graciela

The place needs an update. Everything looks old including the towels no warm blanket only bedspread

Leisure Family_with_children

10/10

Exceptional

20 Feb 2025

Frank

Close to the centre

Great location and very helpful front desk. Older property but very comfortable

Self

2/10

Poor

10 Feb 2025

Paolo

Do not recommend.

The cleanliness level of this hotel is definitely below acceptable standards. The bed sheets and towels were not clean, which made the stay uncomfortable. That being said, the staff is friendly and welcoming. While the price is reasonable, it does not justify such poor hygiene. I would not stay here again.

Self

2/10

Poor

26 Dec 2024

Terrence R

One of the worst

Cockroaches the size of mice. Confusion at front desk over checkin. Barking hostile dog. Sound of Loud falling objects late at night. Poor shower.

Self

6/10

Pleasant

25 Apr 2024

Nicole

While the hotel is in a convenient area with lots within walking distance, and the facilities are also nice in appearance, I was very disappointed with the cleanliness of our room. There was a dead cockroach that had been there so long its legs had fallen off. The sheets were not clean, the walls had smudges and marks all over them. It’s as if they hadn’t cleaned the room in months and forgot to do anything after the last person checked out (other than make the bed). There was also no toilet paper in our room and the air conditioning barely functioned. It never got cold. Overall rather unpleasant and this place could easily have made our stay a pleasant one with just a tiny bit of effort on their part.

Leisure Family

2/10

Poor

31 Mar 2024

jacqueline

Looks nothing like photos. There is no restaurant, bar or cafe on the premises as stated in the ad. Poor water pressure in the shower. Outrageous price for what you get.

Leisure

8/10

Excellent

22 Nov 2023

Andrea

Small family hotel, it was good for sleeping but could use some improvements. Only one plug in the room in the bathrrom.

Leisure Family

10/10

Exceptional

18 Nov 2023

Carlos

Amazing location, in the heart of it all!!

4/10

Poor

04 Nov 2023

Danielle

Property looks much nicer in n photos than it actually is. My husband wants me to say that is front desk guy was nice. Everyone in the entire town is nice including the street dogs. What ever they show about Starbucks coffee or restaurant at the facility is not true. When we visited the restaurant was never open. Neither was the coffee shop. Little to no water pressure. The best part about the entire stay is that there is a butcher shop next door that slaughterers pigs every day between 3-4 am. Lovely sound to wake up too.
So all and all I wouldn’t recommend you stay here.
But the people are nice though 😒

8/10

Excellent

21 Oct 2023

rosenda

Excelente ubicación servicio y muy cómodo. Solo no tu ve agua caliente, pero con el calor no es tan necesario

Business Family_with_children

8/10

Excellent

01 Oct 2023

Yvonne

Good place for a short stay.

The hotel was a bit overpriced but, not bad. I didn't have hot water the first night. Since it seemed that I was the only guest there, I think they forgot to turn on the hot water heater when I arrived.
I used the a/c on dry mode but, unlike other units I've encountered, I could not set the desired temperature. Dry mode is so much nicer in humid areas than air conditioner mode. Plus, it saves a lot of electricity.

Self

6/10

Pleasant

11 Feb 2023

Ilia

The actual rooms are pretty typical but because of the straw roofs, the noise insulation wasn't the best, and because the hotel is on the busiest street in town, you will hear cars and people until late at night. So this place is only good if you have a room that is on the lower floor further inside the property away from the street. We got a deal so the price was almost worth it. The \"included\" continental breakfast was also very extremely subpar. The WiFi didn't work in our room either.

Leisure Partner

8/10

Excellent

11 Feb 2023

Julie

Location was perfect for us. Just parked the car and walked where we needed to go. Grocery store close. Breakfast good and cheap.

Leisure Family

4/10

Poor

11 Feb 2023

natalie

We were kept awake all night by neighbours barking dogs, then we moved rooms and had no wifi, roof was very old and had holes, rooftop patio needed to be swept or washed (full of dead leaves). Breakfast included but was very basic- skipped it in day two and went to a nearby restaurant. Staff were nice.

Leisure Partner

10/10

Exceptional

30 Dec 2022

Kathy

Beautiful tropical plants all around

10/10

Exceptional

08 Nov 2022

marinus

Super friendly people and helping us out any way they can. I would definitely come back!

Leisure Friends

10/10

Exceptional

07 Nov 2022

Martijn

Super friendly staff & checkin in a minute, tour organized in a second 👌

Leisure Friends

8/10

Excellent

22 Aug 2022

Jose

Nice property in the plaza of Bacalar , walking distance to everything very safe

Leisure Friends

2/10

Poor

12 Oct 2020

Verified traveler

I don’t know how this hotel has any good reviews. We booked it on the same day, when we arrived he seemed surprised to see us. He said he didn’t have any rooms and then told us he had 1 room available but he didn’t recommend it bc it was right on the street and it would be very loud. We asked him if he would cancel our reservation for us and he said because we hadn’t paid yet that he would just inform Expedia that we didn’t show up and then we wouldn’t be charged. Well I was charged for it. $140 (which is extremely overpriced) for a room we didn’t even stay in.

Leisure Family_with_children

4/10

Poor

11 Mar 2020

Verified traveler

The location is good. The photos of the property and the palapa room did not represent the true condition. The hotel is run down. The sheets, towels, palapa roof and facilities are too worn for the cost. It was livable but I could have found a better value for the cost.

10/10

Exceptional

09 Jan 2020

Verified traveler

We loved this hotel. Very new and clean. Room was cute, with lots of space. The breakfast area was in the middle of a Hacienda style layout and the breakfast was plenty of fruit, bread and eggs. Upstairs deck had a sitting area. Location was right in the middle of the town, and we walked everywhere from there. Quick walk to water front. We will stay again. A little gem in Bacalar.

Business_and_leisure Partner

10/10

Exceptional

17 Dec 2019

Verified traveler

Haven

Great service. Little haven in Bacalar

Partner

8/10

Excellent

01 Nov 2019

Myriam

Nice hotel & service, though lots of surrounding noise

Friends_and_family Family

8/10

Excellent

15 Oct 2019

Elizabeth

Clean and cute

Very nice facilities. The street is not the quietest,but the hotel was very nice. Quaint and cute with a very central location. I would recommend it, but it seemed a little expensive. Still, worthwhile.

Partner

10/10

Exceptional

05 Oct 2019

Idan

Fun time in bacalar

The only thing that wasn't good was the water current in our suite but everything else was so good it compensated!! Really really recommended!

Partner

10/10

Exceptional

26 Aug 2019

JENNEL

love this place!

amazing staff, super service! Bed was so comfy! I will stay again.

Partner

8/10

Excellent

01 Oct 2018

Verified traveler

Good place

Nice place around the lagoon

Partner

6/10

Pleasant

18 Jan 2018

Paul

Great place but club around corner

We wanted something different,. The hotel was very nice just the intown experience was very loud at night. There was a club down the street that didn't start till about 11 at night and went till about 4am no sleeping with the boom boom no way to close out the very loud music. too bad because hotel is a must stay. could be just weekends, Maybe ear plugs OR SLEEP DUURING DAY AND JOIN THEM AT NIGHT.

Partner

10/10

Exceptional

01 Aug 2017

Uriel

Beautiful boutique hotel!

The hotel is beautiful. I loved the decor, I slept so comfortable in their soft king size bed. The breakfast was homemade. I had chilaquiles with an egg, fruit, juice, and coffee. Breakfast is included. The staff is very nice and friendly. The rooftop area is colorful and nice. I loved loved the Bvlgari body wash and soap that the hotel provides was a plus!!

Partner

6/10

Pleasant

04 May 2017

Steven

Hotel management mishandled our booking

The hotel management mishandled our reservation from Hotels.com. When we arrived the hotel management said that our reservation actually began one day later. We checked our files from one month earlier as well as spoke with hotels.com and confirmed that we had arrived on the correct day... that only Toto Blue had made this booking error. They proceeded to place us in an available room, but charged us a higher rate than the one quoted by hotels.com. The staff were cordial, but they were reluctant to accommodate the previously agreed upon price. The room was approximately 8 feet from a main city street that was noisy all night long. We did not sleep very well at all. Not only that, after our first night, we had to move all of our stuff to a different room for our second night AND they charged us for an extra bed that was already part of the original reservation. We will not be returning to this hotel anytime soon. For all those who book here, I recommend calling the hotel to confirm your booking before arriving.

Family

10/10

Exceptional

14 Apr 2017

cetin

Dog friendly hotel

This was the cutest hotel ever!! It was walking distance to the attractions and most importantly it's dog friendly. We enjoyed our stay very much and will definitely stay there again!

6/10

Pleasant

07 Mar 2017

Verified traveler

Transplanted unassimilated 'chic'

This hotel is out of place - not blending at all with the neighborhood in style or feel. It is not walking distance from the lagoon aa advertised and costs twice as much and hostels with the same services directly on tge lagoon that include free breakfasts.
This hotel is staffed by teenagers who are sweet enough but don't speak a word of English nor are they trained to solve any crises or help tourists navigate around the town or environs. There was not a single map available at the front desk.
Towels were as rough as could be while saturated with a nauseating detergent smell.
There is nothing that justifies the $80 a night price for this hotel as'chic' as they are pretending to be. Many more better choices in better locations at 1/2 the price

8/10

Excellent

22 Dec 2016

Jesse

Walkability

This hotel is in walking distance to the lagoon and the city center. The staff were friendly and the building was well put together aesthetically.

6/10

Pleasant

04 Dec 2016

Sarah

Very nice hotel with comfy beds, but.....

We stayed at Toto Blue in late November. We were the only guests that night. The room, the bed, and the linens were top notch. The staff was a bit brusque, not overly friendly as you expect in Mexico. They are located next to 4 of the best restaurants in town, and one block from the park. The biggest issue we had and why we would not return was the noise. Just before dark, the dogs of the surrounding neighborhood start the howling and barking. There are several packs of dogs that run loose, which sets off the ones behind fences at the houses. The night watchman snores very loudly as well, so dogs out the street facing window, and the snoring from within the inside of the common area, which we were directly above. While not the hotels fault really, there is no way we could recommend this hotel, especially if you have your own dogs with you.

Partner

8/10

Excellent

25 Nov 2016

Verified traveler

Nice Hotel Boutique

The girl that Check us in was not the nicest one however the rest all the staff were very nice and accommodating specially the staff at the restaurant
They desperately need to update the dinner menu, they offer you the menu but they didnt have anything that was on it
The cooker offer us to cook some pasta and hamburgers but that was all she could offer us again she was very nice but please update the menu you have a very nice restaurant use it !
The room is cute just play attention in the small details there was dust avise the TV the window and bed courtains had stains on them you might need to wash them more often.

10/10

Exceptional

09 Jul 2016

TROY

Bacalar is Paradise

The hotel was great, The location is one of the best in the town.It was close to the lake, bus stop, restaurants and walking distance from night life. If you intend to visit this area you must, and I mean you must bring super strong anti-misquote cream they are aggressive and everywhere

Partner

8/10

Excellent

03 Jul 2016

Scott C

Hotel was very nice with great out door balcony. Only problem was no AC.

Partner

8/10

Excellent

22 Apr 2016

John

Cute Boutique Hotel in Mahahual

Cute Boutique Hotel on the Beach in Mahahual. One of the best hotels to stay at in this area. Rooms are a bit small, but clean and comfortable with AC and fan. Rooms on the ground floor arent the quietest as the doors dont block sound well and you can hear the maids and other hotel guests talking in the hall. Food was fresh and adequate, and of the same standard as the other restaurants in the area. If you travel to a beach and expect Michelin star food, you will be disappointed, however. Keep expectations where they should be and your stay will be enjoyable.

Partner

10/10

Exceptional

04 Feb 2016

Angelica

Hidden Gem

Such a beautiful and stylish hotel
In the midst of a tiny town. The bed was amazing and so was the shower! The design is just stunning. Would stay here over and over again.

8/10

Excellent

30 Jan 2016

Verified traveler

Lovely hotel - great people

Lovely hotel, in a fantastic position in the town, a small walk down to the laguna via the fort.

Staff were absolutely fantastic, couldn't be more helpful.

10/10

Exceptional

05 Oct 2015

Verified traveler

Nice hotel

It is a very nice hotel in which every single detail counts. You can feel the real \"boutique\" experience.
The staff is realy corteous.

8/10

Excellent

27 Sep 2015

karen

Cute hotel

Overall a cute boutique hotel, rooms are nicely decorated and have a relaxed feel. The staff are very friendly and helpful.
The only negatives is that the Wifi was terrible it didnt reach our room at all and was average at best even in the reception area. Also we could not use the bikes because they had not been maintained, the owner was apologetic and said they would take up our suggestions regarding bikes and wifi

Partner

10/10

Exceptional

24 Sep 2015

Roei

Lovely days in bacalar

Beautiful hotel and lovely rooms and bath,excellent service very good restaurant in the hotel

Partner

6/10

Pleasant

07 Apr 2026

fanny

Si

Family

4/10

Poor

11 Mar 2026

Lorena

Las sábanas estaban manchadas de sangre. El mueble de la lámpara, llena de polvo y la lámpara igual. Atrás hay un terreno horrible. Y del techo cae mucha basura de la palma.

4/10

Poor

22 Feb 2026

Pedro

Las habitaciones se encontraban sucias con residuos de viajeros pasados, no había agua caliente, las habitaciones estaban muy descuidadas, el personal de recepción no se encontraba cuando se le necesitaba para atender algo . De hecho para entregar la habitación tuvimos que esperar alrededor de 30 min. A que llegara el personal. Muy mala experiencia

Family

10/10

Exceptional

02 Feb 2026

Arnoldo Enrique

El personal amable

Friends_and_family Family

2/10

Poor

12 Jan 2026

Marco

Das Zimmer war grausam. In unserem Zimmer war ein feuchter modernder Teppich, dreckige Bettwäsche, dreckige Vorhänge, eine Kakerlake & Schimmel an den Wänden.
Auf die Anfrage ob ein anderes Zimmer zur Verfügung stehen würde, bekamen wir die Info dass erst am folgenden Tag ein anderes Zimmer frei werden würde unser Zimmer jedoch auch gereinigt wird sodass wie uns dann entscheiden können in welchem Zimmer wir bleiben wollen. - Am darauffolgenden Tag wurde uns weder ein anderes Zimmer zur Verfügung gestellt, noch war ein Zimmermädchen in unserem Zimmer.

Die Lage ist sehr gut, jedoch ist ein Aufenthalt in diesem Zimmer aus gesundheitlicher Sicht definitv zu meiden!

Leisure Friends

10/10

Exceptional

04 Jan 2026

Cesar

Great place and close to the downtown square. Ask for Andre he can help you out with local he can help you with local recommendations. Please speak English and Spanish and is a local so he knows what he’s really talking about.

2/10

Poor

28 Dec 2025

Rafael Galicia

Les quiero comentar que todo muy mal. Es lamentable que Expedia con corrobore la información que publica el hotel:
Cuarto abandonado.
Arañas y telarañas en rincones y polvo.
Despúes de las 8 pm sin agua.
Aire acondicionado sin funcionar.
Cama sucia con polvo de dias.
Regadera del baño la tuve que limpiar.
Toallas nunca las cambiarón.
El responsable de la noche me comentó que no colocaba la bomba de agua porque hacia ruido y otra huesped se molestaba y tenia prioridad.
Estoy pensando en colocar una denuncia con todos los videos que tengo, porque la estancia fue muuuy cara vs. el cuarto sucio que nos diaron (habitación 7).

Lamentable.

Leisure Friends

6/10

Pleasant

24 Dec 2025

alberto

Creo que el hotel es bonito y tiene mucho potencial con. Poco podrían mejorarlo mucho pero en general bien

Leisure Partner

10/10

Exceptional

24 Dec 2025

María Eugenia

La habitación y la ubicación

Leisure Partner

4/10

Poor

02 Dec 2025

Jose Ivanhoe

No
Servía el
Aire acondicionado, ni la caja de seguridad
El hotel no limpio ni cómodo

Leisure Partner

10/10

Exceptional

15 Aug 2025

Víctor Manuel

La host extraordinaria

Leisure Family

6/10

Pleasant

15 Aug 2025

Lot

.

Leisure Family

8/10

Excellent

11 Jul 2025

rosa gabriela

Es un hotel boutique , con 10 años de antigÜedad...muy bien ubicado, a solo 3 cuadras de la plaza principal , el fuerte y la laguna, no tiene amenidades , pero para ser hotel boutique bien, aunque renovado ...el único detalle que había poca presión de agua para bañarse. La limpieza muy bien, la cama muy comoda. Tania la anfitriona muy agradable y atenta en todo momento.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Gabriela

La atención estuvo increíble ! El lugar muy céntrico a una cuadra del parque y la decoración y limpieza muy bien

Leisure Friends

10/10

Exceptional

13 Jun 2025

Gerardo

Excelente ubicación

Leisure Partner

10/10

Exceptional

08 May 2025

Iris

Hotel súper limpio, excelente atención por parte del personal.

Friends_and_family Friends

10/10

Exceptional

05 May 2025

Jorge Andrés

Excelente personal y servicio

10/10

Exceptional

31 Mar 2025

maria

El personal es lo mejor. Muy atentos, muy amables y dan la mejor estancia. Muy cerca de la plaza de bacalar. Las camas son buenísimas y hacen un descanso fabuloso.
Sin duda, todo recomendable.

10/10

Exceptional

08 Jan 2025

Kilian

Maravilloso Hotel, a una cuadra del centro. Muy amables

Leisure Partner

10/10

Exceptional

08 Dec 2024

JUAN CARLOS

Excelente atención del personal

Leisure Family

8/10

Excellent

16 Nov 2024

Jonathan

La atención de Clarisa en recepción fue excelente. En las fotos del hotel aparece un restaurante que es parte del mismo, lamentablemente está cerrado porque el hotel comienza su remodelación. La ubicación es buena ya que se encuentra a 2 minutos caminando del zócalo de Bacalar. El único inconveniente es que el techo al ser de paja, deja entrar muy fácil el ruido externo y por las noches y temprano en la mañana hay música de alrededor. Si eres de sueño ligero no te recomiendo mucho este lugar, por lo demás todo bien.

Leisure Partner

10/10

Exceptional

31 Oct 2024

Ely

Muy lindo el hotel y excelente ubicación, todo nos quedo cerca literalmente caminando

Leisure Family

10/10

Exceptional

23 Sep 2024

Andrea

Le falta mantenimiento reemplazar lo viejo y limpieza detallada. De lo demás todo bien.

Leisure Family

10/10

Exceptional

03 Jun 2024

María del Carmen

Me encantó el lugar y el servicio

Family_with_children

4/10

Poor

08 May 2024

Álvaro Alejandro

Altas expectativas

las habitaciones se encuentranun tanto descuidadas, la Tv no funcionaba, el aire acondicionado no era suficiente para la habitacion, el techo de palma seca caia sobre la cama haciendo que pareciera sucio, me hospede dos noches, y no tube cambio de toallas, ni limpieza de la habitacion durante el hospedaje.

Lo positivo es su ubicacion, al estar a poca distancia del centro, asi mismo el chico de recepcion muy amable nos hizo recomeendaciones de lugares para comer y visitar durante la estadia.

Partner

10/10

Exceptional

03 Apr 2024

JORGE Noguera

Buena ubicación, hotel en buenas condiciones y a precio adecuado. Todo queda caminando.

Leisure Partner

10/10

Exceptional

20 Oct 2023

Sonia Rueda

Personal muy amable. Restaurant no abre en temporada baja, pero al lado hay uno bueno