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Bacalari Hotel Boutique

Chetumal · Mexico

Calle 36 Esquina Con 3, Lote 31View location

9.4/10Excellent73 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort8.4/108.4
Condition9.2/109.2
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bacalari Hotel Boutique

With a stay at BACALARI HOTEL BOUTIQUE in Bacalar (Mario Villanueva Madrid), you'll be steps from Laguna Bacalar Ecological Park and Lake Bacalar. This hotel is 0. 1 mi (0. 1 km) from Ecopark Bacalar and 0. 6 mi (0. 9 km) from Fort of San Felipe.

Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and concierge services. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.

Free self parking is available onsite. Make yourself at home in one of the 12 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.

Conveniences include phones, as well as safes and desks.

Read more about this hotelShow less

With a stay at BACALARI HOTEL BOUTIQUE in Bacalar (Mario Villanueva Madrid), you'll be steps from Laguna Bacalar Ecological Park and Lake Bacalar. This hotel is 0.1 mi (0.1 km) from Ecopark Bacalar and 0.6 mi (0.9 km) from Fort of San Felipe.

Make yourself at home in one of the 12 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Spa
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Minimum guest age is 18 Caters to adults only Private host property Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Guests under 18 years old are not permitted at this adults-only property.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Property Registration Number 010-007-007501/2025
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Ecopark Bacalar 0.1 km / 0.1 mi
Laguna Bacalar Ecological Park 0.1 km / 0.1 mi
Lake Bacalar 0.1 km / 0.1 mi
Zócalo 1 km / 0.6 mi
Fort of San Felipe 1.1 km / 0.7 mi
Municipal Spa of Bacalar 1.6 km / 1 mi
Cenote Negro 2.3 km / 1.4 mi
Polytechnic University of Bacalar 3 km / 1.8 mi
Cenote Esmeralda 4.1 km / 2.6 mi
Cenote Cocalitos 7.1 km / 4.4 mi
Cenote Azul 7.1 km / 4.4 mi
Laguna Milagros 29.1 km / 18.1 mi
Palacio Municipal De Othon P. Blanco 39.8 km / 24.7 mi
Chetumal Ferry Terminal 40.5 km / 25.2 mi
Explanada de la Bandera 40.6 km / 25.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • hotel
  • Car park
  • Wi-fi
  • Laundry service
  • Spa treatments
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Bacalari Hotel Boutique

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Bacalari Hotel Boutique

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG

    Photos are not available for this room type.

    Bacalari Hotel Boutique

    STUDIO DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bacalari Hotel Boutique

9.4
Excellent
73 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
8.4 /10
Condition
9.2 /10
Amenities
9.8 /10
50 reviews shown
10/10
Exceptional
03 Jun 2026
Alyson
What a cute boutique hotel. We loved our stay and the entire staff was friendly and helpful. We loved cooling off on the evening on our rooftop plunge pool! You can walk to anything. The infinity pool is refreshing and clean. The room was lovely too. You won't be disappointed.
Partner
8/10
Excellent
29 May 2026
TERRANCE
Super awesome stay and location was great overlooking the lagoon, ecopark walkway over the lagoon and the free public dock. Afew convenient stores, bars and restaurants within walking distance. The hotel is awesome and love there are only 10 rooms. So it was very quiet and chill however currently the pictures of outdoor furniture shown are NOW sun dried, discolored and stained cushions. By no means is that a bad thing ( who doesn’t love some patina ) however those pictures are from their grand opening some years back! WILL WE STAY AGAIN? Absolutely YES! and currently planning a second visit next year! Just a honest review!
Partner
10/10
Exceptional
11 May 2026
kimberly
Very cute boutique hotel. Staff was very nice. Had a adequate pool and our room was very good. Bed was comfortable. Temperature of air-conditioning was perfect location. Very good close to restaurants and activities. Would definitely stay there again.
Partner
10/10
Exceptional
13 Apr 2026
Elie
Great location, close to restaurants and with a good view of the lagoon.
Has a nice pool to cool off as well.
Partner
10/10
Exceptional
25 Mar 2026
Zaide
Great location
Partner
10/10
Exceptional
11 Mar 2026
ANGELA Lynn
Wl-Fi was great. Didn't use the pool because the warm lagoon was only 2 blocks away. Staff was excellent, espeically Vanessa. She gave me so many tips, especially when the best day to cruise the lagoon.

Housekeeping sometimes need a reminder to clean my room. I wish there was s closet to hang clothes and other drawers to store things.
Self
10/10
Exceptional
08 Feb 2026
David
We were sad to leave Bacalari Boutique Hotel. Vanessa, Hannah, Dana, Oscar, Eric and last but not least Marco who were all such lovely welcoming and helpful staff who made our stay so special.
Leisure Partner
8/10
Excellent
06 Feb 2026
Susan
A unique hotel! We enjoyed our stay!
Leisure Friends
10/10
Exceptional
05 Feb 2026
Gemma
Staff went over and above to help us with any request. They booked us a great boat trip for the day. On our last day we had room service which was very easy, delicious and reasonably priced. The room was gorgeous and the views were amazing.
Leisure Partner
10/10
Exceptional
01 Feb 2026
Laurie
The location was perfect. It was a very close walk to the lagoon and to many restaurants and town centre.
Front desk staff told us there was nothing nearby but that is not correct.
Not an option for anyone that has mobility issues.

The restaurant didn’t serve lunch and had many things unavailable for dinner.
Leisure Friends
10/10
Exceptional
19 Jan 2026
Judy
The staff was absolutely awesome. They made us feel so welcome. Extra thanks to Marcos, Dona, Hannah, Veneta, the kitchen staff, cleaners, and the friendly maintenance guy. The rooms were good, the food excellent and the perfect location
Leisure Family
10/10
Exceptional
06 Dec 2025
Lourdes
Friendly staff, spotless rooms, and a lovely restaurant make this place feel welcoming and comfortable.
4/10
Poor
16 Aug 2025
Eric

No running water

Spent 2 nights at Bacalari. First night everything went well. Second night not so well. Left the lake at sunset to get back to my room to shower and the water completely stop working in the room 3 minutes into my shower. No shower, no faucet, no
Self
10/10
Exceptional
30 Apr 2025
Jennifer
Our hotel staff was very friendly. She booked is a private tour of Bacalar lagoon and what an experience!!
Leisure Partner
10/10
Exceptional
23 Mar 2025
OSCAR
Rooms are big ! I loved it !
Leisure Family
10/10
Exceptional
19 Mar 2025
Raul

Nice hotel overlooking the lake

Great experience, nice accommodations overlooking the lake… heated infinity pool… 10 minutes walk to downtown
Partner
10/10
Exceptional
10 Mar 2025
Bob
Amazing property! The rooms, the design, the view, everything is great!

One of the reception staff (with short hair) was very nice but the rest was rather cold which felt a bit odd.
The pool is great, however pool staff allows guests to smoke (weed) in the pool which would put off some of the guests. A shame really but we had overall a great time.

Leisure Partner
10/10
Exceptional
07 Mar 2025
Benjamin

Romantic getaway

Excellent room private rooftop with jacuzzi, very friendly staff close to the Laguna and city center. Loved it!
Partner
10/10
Exceptional
19 Feb 2025
Ian
Clean, rooms were nice, staff was very helpful and the restaurant food was very good.
Leisure Family
10/10
Exceptional
16 Feb 2025
Lisa

Perfect location

I was here for about a week and had an excellent stay in one of the double rooms. If you're also someone who values quiet, this is absolutely where you should look in Bacalar. The pool has a perfect view over the lagoon at sunrise and sunset and is minutes from a great swimming spot and the gorgeous ecological park. I was originally worried it would be far from restaurants and the central launch point for a lot of the boat activities, but the longest I ever had to walk was 20 minutes (most things within 10), and cabs are also always an option. The AC in the room worked well and we also liked having a little patio outside. It was very easy to get water every day so no need to buy bottles and the staff were delightful and helpful. The pool is just the right size for relaxing when it gets hot or for watching the stars at night. The restaurant is a solid choice and provided coffee was good quality. I prefer a slightly softer bed, but these were very much in line with what is average in Mexico. Overall, this is a great choice if you prefer to be a little more removed from the party and closer to nature.
Friends_and_family Friends
10/10
Exceptional
21 Jan 2025
Susan

Exciting new hotel in Bacalar

Beautiful hotel, great room with patio with view, walking distance to everything and delicious restaurant
Partner
10/10
Exceptional
11 Jan 2025
Kinga
Super nice and helpful staff and great restaurant!
Leisure Family
10/10
Exceptional
02 Jan 2025
Kristen

Best hotel I've stayed at in Mexico

I've lived in Mexico for 3 years and this is the best hotel we've stayed at. So much attention to detail and I loved the small size of the hotel. The private rooftop and plunge pool were a great extra. Food was amazing, beds were comfortable, everything was perfect. I won't stay anywhere else!
Partner
10/10
Exceptional
29 Dec 2024
Lacee
Hidden gem! This place was perfect! We had a room with a private rooftop terrace with a great view of the lagoon. It was awesome for hanging out and enjoying late night drinks. It had a small cold plunge pool too. The lagoon is a quick 2 minute walk. It was 20 pesos per person to hang out/swim by the dock all day. They have easy, safe parking at the hotel. The town square/restaurants are within walking distance. Iscream Bar is the best! The hotel bed was amazing! Room was equipped with AC, hot water, TV, coffee, water, and the onsite pool was so cool! We will definitely go back!
Leisure Partner
10/10
Exceptional
11 Dec 2024
Daniel
Great stay and great staff. Very quiet at night and the bed was wonderful. Thank you for everything ❤️
Leisure Partner
10/10
Exceptional
07 Aug 2024
C
Bacalari Hotel is located in a very convenient area. Very close to Lake Bacalar. Around the corner, there's a cafe that sells great coffee and breakfast items. If you're a walker, you can walk to the main square - at the most 1.5 miles where you'll find a nice park, Fort San Felipe Bacalar and museum and lots of restaurants and shopping opportunities.
Leisure Partner
10/10
Exceptional
03 Mar 2024
Luis
Great place! Friendly staff.
Leisure
10/10
Exceptional
31 Dec 2025
Thala
Personal muy amable, limpieza y servicio impecable. instalaciones impecables.
Partner
10/10
Exceptional
28 Dec 2025
Sandra
Super ! Muy cerca del ADO, a 2 minutos del lago y está en la calle màs popular
Friends_and_family Family
10/10
Exceptional
18 Dec 2025
Raúl
Excelente personal
Leisure Partner
8/10
Excellent
08 Dec 2025
Gerald
La habitacion le falta un poco de mas detalles
Friends_and_family Friends
8/10
Excellent
12 Nov 2025
André
Nice hotel with good location. The shower was either hot or cold, which was a bit annoying.
10/10
Exceptional
19 Aug 2025
Sue
The location and staff were fantastic! The view from our rooftop was perfect. Room service, friendly and accomodating staff, delicious food! Everything was perfect!
Leisure Partner
8/10
Excellent
19 Jul 2025
Fernando

Buena opción para alojarse en Bacalar

Un lugar adecuado para vacaciones
Friends_and_family Family
10/10
Exceptional
27 Jun 2025
JOSE ADALBERTO FRANCISCO
Esta muy bonito el hotel
Leisure Family
6/10
Pleasant
26 Jun 2025
Marco Alejandro
La propiedad muy bien.

Expedia un robo.

Se me ofreció una estancia del 19 al 24 de junio.
Con los números en mi estado de cuenta de Expedia, pagados; 3,534
Por pagar en el hotel: 14,135

El
Hotel no recibió pago alguno de Expedia. Implica que Expedia me robó $3,534

Nunca quisieron aceptar y que yo tenía que demostrar que había pagado esa cantidad

Tuve que pagarle al hotel. Muy mal expedia
Leisure Friends
10/10
Exceptional
23 Jun 2025
JOSE ADALBERTO FRANCISCO
MUY BONITA
Leisure Family
10/10
Exceptional
16 Jun 2025
Gloria
Buen servicio
Family
8/10
Excellent
24 Mar 2025
Emidio

Excelente

Local muito agradável e bem decorado. Impecavelmente limpo e pessoal muito atencioso
Friends_and_family Family
6/10
Pleasant
20 Mar 2025
Verified traveler

Muy pretensiosos

Se nota por todos lados la falta de mantenimiento y los empleados cada uno en su mundo.
Business
8/10
Excellent
19 Mar 2025
Jorge

Good location downtown hotel

Nice hotel but a little pricy for what it offers...
Partner
4/10
Poor
18 Mar 2025
Verified traveler

Chafon

Un lugar sobrevaluado, muchos detalles de falta de mantenimiento, el baño fatal, la terraza sucia y sin mantenimiento, el personal como si no existiera a la hora de resolver. Neta, es un hotel con especialidad en ignorar a los clientes y hacer que hagan corajes. Todos ignoren al cliente, es el lema del hotel!
Business
10/10
Exceptional
18 Mar 2025
Alberto
Excelente opción
Leisure Partner
10/10
Exceptional
19 Feb 2025
jorge
Gran locación
10/10
Exceptional
19 Feb 2025
GUILLERMINA
Muy comoda y relajada
10/10
Exceptional
30 Jan 2025
Victor Hugo

Date gusto

Exepcional el hotel enfrente esta el ecoparque ademas la master suite te encantara.
Partner
6/10
Pleasant
22 Dec 2024
Cutberto
Bonito el hotel pero mucho ruido de la zona donde está ubicado
10/10
Exceptional
22 Dec 2024
bernardo
Una súper buena opción para quedarte en Bacalar, un hotel con todas las comodidades y un muy buen diseño donde cuidaron todos los detalles. Tiene todo lo de un hotel de lujo. La piscina divina y súper a gusto . El restaurante todo lo que probamos está delicioso
10/10
Exceptional
23 Jul 2024
Verified traveler

Excelencia

Excelente lugar! Mega recomendando. Quedé super enamorada desde la atención hasta de sus espacios y decoración. Camas super cómodas. 10/10 paraí
Partner
10/10
Exceptional
14 Jul 2023
MARIA
Todo ok. Bien acogedor y el personal muy amable.

Location & surroundings

Bacalari Hotel Boutique
Calle 36 Esquina Con 3, Lote 31, Bacalar, Mexico

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Bacalari Hotel Boutique

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