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Papitos Bacalar Hotel And Marina

Chetumal · Mexico

Costera Sur Av 1 Calle 16View location

7.6/10Very good42 Reviews
Cleanliness6.6/106.6
Service8.4/108.4
Comfort6.2/106.2
Condition6.6/106.6
Amenities7.4/107.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Papitos Bacalar Hotel And Marina

With a stay at Papitos Bacalar Hotel and Marina in Bacalar (Bacalar Centro), you'll be steps from Lake Bacalar and 11 minutes by foot from Laguna Bacalar Ecological Park. This hotel is 0.4 mi (0.7 km) from Zócalo and 0.4 mi (0.7 km) from Fort of San Felipe.

Make yourself at home in one of the 7 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include complimentary bottled water, and housekeeping is provided daily.

The front desk is staffed during limited hours. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators No hot water onsite Private host property Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • There is no hot water on site.
  • Special Instructions
    The front desk is open daily from 11:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a first aid kit
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Lake Bacalar 0.1 km / 0.1 mi
Municipal Spa of Bacalar 0.2 km / 0.1 mi
Fort of San Felipe 0.4 km / 0.2 mi
Zócalo 0.4 km / 0.3 mi
Laguna Bacalar Ecological Park 0.9 km / 0.5 mi
Cenote Negro 0.9 km / 0.6 mi
Ecopark Bacalar 1.3 km / 0.8 mi
Cenote Esmeralda 2.7 km / 1.7 mi
Cenote Cocalitos 3.7 km / 2.3 mi
Cenote Azul 4.1 km / 2.5 mi
Polytechnic University of Bacalar 4.3 km / 2.7 mi
Laguna Milagros 27.6 km / 17.1 mi
Payo Obispo Zoo 38.8 km / 24.1 mi
Santuario del Manati 39.1 km / 24.3 mi
Dr. Alfredo Barrera Marin Botanical Garden 39.1 km / 24.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Papitos Bacalar Hotel And Marina

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Cabin BASICCabin • BASICCAB.Z1

    Photos are not available for this room type.

    Papitos Bacalar Hotel And Marina

    Cabin BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–10 • Adults: max. 10 • Children: max. 6
    Room type
    Cabin
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: CAB.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Papitos Bacalar Hotel And Marina

7.6
Very good
42 Reviews
Cleanliness
6.6 /10
Service
8.4 /10
Comfort
6.2 /10
Condition
6.6 /10
Amenities
7.4 /10
20 reviews shown
6/10
Pleasant
04 Apr 2026
Carlos
No hot water in the showers. We understood they are cabins, not hotel rooms, so we expected that. We got the ensuite King size bed room for 1 night. The room was comfortable, bed comfortable, a charming cabin with an outdoor lovely deck with chairs and a table. The room has a partial view of the lagoon and very convenient, as the tours leave from it's own deck.
The toilet was dirty, with marks around the toilet seat and loose, and the fact that there was no hot water was strange and inconvenient.
Very quiet at night, which we loved.
The staff was amazing. The restaurant had good food and also great service.
Nevertheless, we had a lovely time but booked another hotel for the following night for comfort.
Partner
8/10
Excellent
10 Mar 2025
Adrian
Great location on the lagoon, on site parking available, bathrooms could be updated.
Leisure Partner
6/10
Pleasant
24 Feb 2025
Jose
not good
Leisure Family
2/10
Poor
12 Jun 2024
Alma
The room was not in sleeping and resting conditions. I checked in on June 3rd and checked right out. I explained to the receptionist that there was a lizard in the room and the bed sheets were soiled, there seemed to be mice poop in the pillows. I showed it to the receptionist and she said, it was roof dust but the whole room looked disgusting and dirty. There were open cracks in the room floor where more insects or rodents could get in the room. The AC wasn’t working properly either and not acceptable for Bacalar’s hot humid weather. I open a refund claim with Expedia but my claim was denied. I never spent a night in that place and checked right out same day. Do not reserve this place, it will ruin your vacation.
Family
2/10
Poor
12 Jun 2024
Delia
As soon as we walked in we notice AC was not working and at a 95 degree weather plus humidity, it was very uncomfortable being inside the room. Also the bed had bed bugs and sheets were dirty. In addition there were spiders and a lizard in the room. We were there for approx. 2hrs and decided to stay at another hotel. All of this was reported to the person in charged and to Expedia. Horrible experienced!
Leisure Family_with_children
10/10
Exceptional
23 Nov 2022
Frank
Beautiful setting, clean room, friendly staff, great food.
Leisure Self
8/10
Excellent
25 Apr 2022
Ludrian

Good place to stay

Place is good and beautiful. Have in mind that these are cabins, some spaces are limited. Living space is good but the bathroom area is kinda small. View from the cabin area is awesome. Staff is super friendly.
Partner
8/10
Excellent
04 Apr 2022
Brenda
We really enjoyed our stay at Papitos! Staff are friendly and the location is excellent
Partner
10/10
Exceptional
16 Feb 2022
Luke
Great staff!
Business_and_leisure Self
10/10
Exceptional
12 Jul 2026
Guillermo
Todo bien
Family_with_children
2/10
Poor
07 Jan 2026
Marco
Muy mala experiencia de hospedaje, nada recomendable, muy sucias y deterioradas las habitaciones, informamos q no salia agua caliente , y es hora q sigo esperando ya en mi casa jeje
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Geraldo
Edith- excelente anfitriona, buena atención
10/10
Exceptional
02 Jan 2026
Beate
Personal super zuvorkommend und sehr freundlich.
Zimmer mit toller Aussicht.
Super Wlan.
Leisure Family
8/10
Excellent
22 Nov 2025
Bianca Eleni Tirado
La ubicacion es buena. La cabaña es muy básica. Las sabanas tenian manchas, olian a limpio, pero ya necesitan ser reemplazadas. Si solo vas a llegar a dormir y bañarte, me parece que es bastante adecuado el lugar. Sin embargo, si eres de los que les gusta estar en la habitacion en el dia o levantarte tarde, despues de las 10am hay mucho ruido y no para como hasta las 7pm, tengan en cuenta que de ahi salen los tours y hay mucho movimiento de gente todo el dia.
Leisure Self
10/10
Exceptional
14 Nov 2025
Rubí
Buema ubicación y trato amable
Friends_and_family Family
6/10
Pleasant
26 Aug 2025
Pamela

Falta mantenimiento

Falto limpieza, había muchas termitas en el hotel y el baño olía a drenaje, de igual forma, la instalación estaba vieja y deteriorada, lo rescatable fue la ubicación, perfecta y muy cómoda
Friends_and_family Family
10/10
Exceptional
11 Jul 2025
Verified traveler
Muy bien ubicado
Friends_and_family Family
10/10
Exceptional
09 May 2025
Maria
Muy amable el personal
Leisure Partner
8/10
Excellent
02 May 2025
Argelia Ivonne
Estuvo bien en lineas generales, pero no me asignaron la habitación que pedí hasta mi tercera noche, por lo que perdí el extra que pagué por la misma
Leisure Self
8/10
Excellent
22 Mar 2025
Verified traveler
Koselig sted og hyggelig i resepsjonen. Dog ikke så serviceinnstilt i restauranten som også var noe stengt i åpningstiden.
Friends_and_family Friends

Location & surroundings

Papitos Bacalar Hotel And Marina
Costera Sur Av 1 Calle 16, Bacalar Area, Mexico

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