CryptoTraveler
cryptotraveler

Show prices in

Choose a currency for your trip.

More currencies

More crypto

Prices refresh when you change currency.

Find your next stay

Cristalino Lagoon Front Hotel Restaurant & Spa

Chetumal · Mexico

511 CosteraView location

9.6/10Excellent253 Reviews
Cleanliness9.8/109.8
Service9.8/109.8
Comfort9.8/109.8
Condition9.8/109.8
Amenities9.6/109.6
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Cristalino Lagoon Front Hotel Restaurant & Spa

When you stay at Cristalino Lagoon Front Hotel Restaurant & SPA in Bacalar, you'll be on the waterfront, a 4-minute drive from Lake Bacalar and 6 minutes from Laguna Bacalar Ecological Park. This luxury hotel is 0. 6 mi (0. 9 km) from Cenote Esmeralda and 0. 9 mi (1.

4 km) from Cenote Negro. Pamper yourself with a visit to the spa, which offers massages. Featured amenities include a 24-hour front desk and multilingual staff. Free self parking is available onsite.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.

Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and espresso makers. Your Tempur-Pedic bed comes with premium bedding. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Read more about this hotelShow less

When you stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only in Bacalar, you'll be on a lake, a 1-minute drive from Lake Bacalar and 6 minutes from Laguna Bacalar Ecological Park.

This luxury hotel is 0.6 mi (0.9 km) from Cenote Esmeralda and 0.9 mi (1.4 km) from Cenote Negro. Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and espresso makers. Your Tempur-Pedic bed comes with premium bedding.

32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour front desk and multilingual staff. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking
Business facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 16

Hotel policies

No elevators Minimum guest age is 18 Caters to adults only LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • New Year's Eve (December 31) Gala Dinner per adult: USD 300

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Guests under 18 years old are not permitted at this adults-only property.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Long-term renters welcome
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 010-007-005088/2025
  • Minimal age
    16
  • Optional fees
    • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Lake Bacalar 0.1 km / 0.1 mi
Cenote Esmeralda 0.4 km / 0.3 mi
Cenote Cocalitos 1.3 km / 0.8 mi
Cenote Negro 1.4 km / 0.9 mi
Cenote Azul 1.8 km / 1.1 mi
Municipal Spa of Bacalar 2.1 km / 1.3 mi
Fort of San Felipe 2.7 km / 1.7 mi
Zócalo 2.7 km / 1.7 mi
Laguna Bacalar Ecological Park 3.2 km / 2 mi
Ecopark Bacalar 3.6 km / 2.3 mi
Polytechnic University of Bacalar 6.7 km / 4.2 mi
Laguna Milagros 27.5 km / 17.1 mi
Santuario del Manati 39 km / 24.2 mi
Dr. Alfredo Barrera Marin Botanical Garden 39 km / 24.2 mi
Payo Obispo Zoo 39.2 km / 24.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 20
  • hotel
  • Car park
  • Wi-fi
  • Multilingual staff
  • Garden
  • Terrace
  • Meeting room
  • Spa treatments
  • Hairdressing salon
  • Breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE DELUXE LAGOON VIEWQUADRUPLE • DELUXE LAGOON VIEWQUA.DX-VL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    QUADRUPLE DELUXE LAGOON VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-VL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE LAKE VIEWDOUBLE • DELUXE LAKE VIEWDBL.DX-LK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    DOUBLE DELUXE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    JUNIOR SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE LAGOON VIEWJUNIOR SUITE • LAGOON VIEWJSU.VL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    JUNIOR SUITE LAGOON VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE WITH VIEWSQUADRUPLE • DELUXE WITH VIEWSQUA.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    QUADRUPLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE LAGOON VIEWDOUBLE • DELUXE LAGOON VIEWDBL.DX-VL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Cristalino Lagoon Front Hotel Restaurant & Spa

    DOUBLE DELUXE LAGOON VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE LAGOON VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Cristalino Lagoon Front Hotel Restaurant & Spa

9.6
Excellent
253 Reviews
Cleanliness
9.8 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
9.8 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
21 Jul 2026
Fabio
The hotel is extremely beautiful and quiet. The location is privileged to watch the sunrise and sunset, in addition to being a few meters from the emerald cenote and having one of the sand benches where anyone can bathe, even people who do not know how to swim. The staff is very friendly and the rooms are comfortable and very nice. Excellent selection of food and drinks served on the shore of the lagoon. Totally recommended for couples.
Family
10/10
Exceptional
17 Jul 2026
Daniel
Beautiful property and location.
Partner
10/10
Exceptional
03 Jul 2026
Evira
We had an amazing stay! The hotel is spotless, beautifully maintained, and in the perfect location. Right in front of the hotel is the stunning Esmeralda Cenote, with incredibly clear, crystal-clear water. Just walk out to the deck and you can jump right into the lagoon for a refreshing swim.

The food was absolutely outstanding. Everything we tried was delicious, so there’s no need to leave the hotel to look for restaurants in town. The quality of the food exceeded our expectations.

The staff was wonderful, and the entire experience was peaceful, relaxing, and unforgettable. I highly recommend this place to anyone visiting the area. We can’t wait to come back!

10/10 – Highly recommended!
Partner
10/10
Exceptional
28 Jun 2026
Mario
Courteous staff and well maintained property. The rooms are nice and the location is Lagoon Front. The Breakfast was very good despite a small selection. The Bacalar Lagoon is a must see and I would highly recommend the Lagoon water tour. Overall, we would definitely return to the Cristalino.
Family
8/10
Excellent
24 Jun 2026
MARC TRAVIS
We recently stayed for a week at the Cristalino Hotel. It's a very nice place. Super clean, great food, and great staff. As always there will be positives and negatives.
Positive: The room was clean, the grounds were clean, the view was great, the staff was great and met all of our needs, the food at the restaurant was excellent.
Negatives: You have to be careful for all the additional charges. They have a Nespresso coffee maker in the room, the first 2 coffee pods are free. after the first 2, they charge you. There is a mini refrigerator in the room stocked with beer, wine, water, etc. There is a note near the frig that if you move their contents out of the frig to put your personal items in there, they will charge you for the items that you removed, even though you don't consume them. I think what really upset me was that we traveled from the USA. Between driving and the airport layovers, we spent 30 hours with no sleep. We arrived around 9:00 a.m. Check in was at 3:00 p.m. I asked for an early check in and was told we could check in early at 1:00 p.m., but the additional fee was really expensive. We decided just to wait. They would not let us check in until 2:58 p.m. They made us wait until almost exactly 3:00 to let us check in. We we so tired after 30 hours of traveling with no sleep and they made us wait until 3:00 p.m. to check in. Almost every hotel I've stayed in, they would let me check in an hour or two early at no charge. Cristalino made until the wait.
Partner
10/10
Exceptional
22 Jun 2026
Damaris
Beautiful
Family
10/10
Exceptional
26 May 2026
KLAUS
Great staff, excelente location and superb breakfast
10/10
Exceptional
17 May 2026
ana
Our stay was great Beautiful views
10/10
Exceptional
02 May 2026
Rafael Guzman
Exellent breakfast menu lunch and dinner restaurant with the best view of bacalar lagoon
Jasmin and andres (waiters) exeptional service
Great drinks
Partner
10/10
Exceptional
20 Apr 2026
MARIO
Fast internet, clean room, turn down evening service and complimentary sweet treat, on our anniversary they left a nice note and 2 special treats for us.
Partner
10/10
Exceptional
09 Apr 2026
Malek
Excellent all around. Highly recommend. Views and lake are spectacular.
Partner
10/10
Exceptional
03 Apr 2026
Maria
Recomendation is to add hamicks and a better veriaty of food. Catter more to simple dishes ....
Friends
10/10
Exceptional
27 Mar 2026
Craig
Cristalino offered a perfect experience for our adult family. We had an excellent time.kayaks, swimming, food and drink. Everything was absolutely perfect. Thank you!!
10/10
Exceptional
14 Mar 2026
Jaime
This place was everything nothing to complain about
Our waitress Jaz was the best such genuine personality and service was amazing
We highly recommend this beautiful hotel and the most comfortable beds ever
10/10
Exceptional
05 Mar 2026
Surendra
Nice rooms, lovely restaurant and professional communication.
Family
10/10
Exceptional
24 Feb 2026
Andres
Great place
Partner
8/10
Excellent
23 Feb 2026
Todd
The resort was beautiful. The staff were very helpful, friendly and quick to respond. Having access to kayaks was lovely and the docks stretching onto the beautiful lagoon were a joy to experience. Having the. Voice of sun or shade, allowed us to rest and relax and sip in the mineral rich fresh water lagoon.
10/10
Exceptional
17 Feb 2026
laurie
Lovely, helpful staff. Beautiful location with view of the lagoon, comfy bed, clean room, new hotel. Delicious food in the restaurant
Partner
10/10
Exceptional
09 Feb 2026
Crystal
Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Leisure Friends
10/10
Exceptional
24 Jan 2026
Inna
clean room, fantastic view, great staff. Will be back!
10/10
Exceptional
18 Jan 2026
Juan Pablo
El staff fue muy amable todo el tiempo, las instalaciones se ven en muy buen estado.
Leisure Partner
10/10
Exceptional
16 Dec 2025
Gabriela
Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@
Leisure Family
10/10
Exceptional
29 Nov 2025
Giovanni
I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5.
Leisure Family
8/10
Excellent
27 Nov 2025
Heather
Very clean, attentive service, beautiful docks and views. Gorgeous property and people.

Lovely check-in service but involved a long contract of rules and threats of additional charges which made me anxious. Only given 1 plastic room key between the two of us and told we would be charged if it was lost.

Didn’t love the restaurant food at all (seafood soup was akin to licking a salt block, avocado toast was on a soggy sweet bread). My husband’s rum and cola cost 400 pesos for 2 ounces of rum plus another 75 pesos for a little bit of coke (about $40 Canadian). The equivalent of buying a bottle of each.
Leisure Partner
10/10
Exceptional
19 Nov 2025
Rebecca
We had an amazing stay, the service is great and the setting is beautiful. Perfect location to enjoy the lagoon. We’d definitely stay again.
Leisure Friends
10/10
Exceptional
05 Nov 2025
Adriana
My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed.
Leisure Friends
8/10
Excellent
22 Oct 2025
Ryan
Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees.
Leisure Partner
8/10
Excellent
21 Oct 2025
Juan Pablo
The rooms were way better than expected — cozy and nice.
The A/C didn’t work properly, but overall, it was a good stay.

The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions.
They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all.
Business_and_leisure Friends
10/10
Exceptional
04 Oct 2025
Jose
Amazing place
10/10
Exceptional
15 Sep 2025
Joseph

Comfortable and Cozy High Service Spa Hotwl

Very friendly staff. We loved the women at the front desk and Esperanza and Ciel in the restaurant. Housekeeping and the turn down service added to an enjoyable experience behind the scenes.
Friends_and_family Friends
10/10
Exceptional
14 Sep 2025
Ivy
Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views!
Loved everything from the moment of arrival!
Leisure Partner
10/10
Exceptional
28 Aug 2025
Jesus
New , amazing rooms clean and comfort . AC is amazing
10/10
Exceptional
24 Aug 2025
Carina
Our stay at Cristalino Lagoon Front Hotel Restaurant & SPA was absolutely wonderful. The property is stunning, with breathtaking views of the lagoon that create a peaceful and relaxing atmosphere. Everything was spotless – the rooms, common areas, and pool were all kept immaculately clean, which really added to the comfort of our stay.

The staff went above and beyond to make us feel welcome. From the warm check-in experience to the attentive service throughout our stay, every interaction was friendly, professional, and genuine. They were always available to answer questions or provide recommendations, and their hospitality made us feel truly cared for.

We also loved the on-site restaurant. The food was fresh, beautifully presented, and offered a nice variety of dishes alittle overpriced but delicious food and nice presentation. It was a highlight of our stay to enjoy delicious meals while overlooking the lagoon.

Overall, Cristalino Lagoon Front Hotel exceeded our expectations in every way. It’s the perfect mix of comfort, beauty, and outstanding service. We highly recommend this hotel and would definitely return!
Leisure Partner
10/10
Exceptional
24 Aug 2025
Agustin
Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer.
Leisure Partner
10/10
Exceptional
15 Aug 2025
Yemi
Incredible location and very well thought through design.
Leisure Partner
2/10
Poor
11 Aug 2025
jose salim
Tengan cuidado con este hotel.

Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia.
Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año.
Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme.
Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero.
Leisure Family
10/10
Exceptional
03 Aug 2025
Jonathan
Has to be the friendliest staff
Leisure Partner
10/10
Exceptional
29 Jul 2025
Sergio
Super bonito la vista al la Laguna y muy tranquilo
10/10
Exceptional
06 Jul 2025
Andre
What wonderful and pleasant location. Directly on the Lagoon and right next to Cenote Esmeralda. Restaurant serves excellent food and tasty drinks. Our room was wonderful. It was cleaned daily and turn down service was included. The staff greets you with genuine hospitality and are extremely helpful. The Centro (town) is only 1.6 miles away.
Leisure Partner
8/10
Excellent
07 Jun 2025
Yameli
Me gustó el lugar donde está localizado el hotel. Justo al lado del Cenote Azul, con un acceso a la laguna fácil y que permite apreciar su belleza y colores.
Leisure Self
10/10
Exceptional
04 Jun 2025
Tyler
The hotel is located in the absolute best part of the lake, next to the
10/10
Exceptional
21 May 2025
Adriana
Excelente hotel
10/10
Exceptional
18 May 2025
Serhiy
Very romantic place to stay , amazing stuff
Leisure Family
10/10
Exceptional
12 May 2025
Ana Pamela
The staff is friendly and kind, the food is excellent, the place incredible!!!
Leisure Family
10/10
Exceptional
12 May 2025
Robin
Great place to stay!
Leisure Self
10/10
Exceptional
01 May 2025
kicho
Great place to stay with an amazing view of the laguna
Leisure
10/10
Exceptional
24 Apr 2025
MARCO
Loved everything about the property. It was right on the lake and they had paddle boards and kayaks available for guests at no cost. Had a great vacation and will definitely return. Highly recommended.
Leisure Family
10/10
Exceptional
20 Apr 2025
Shannon
Wonderful place !
10/10
Exceptional
06 Apr 2025
jamillet
Stayed here for the first time and it was beautiful. Great food and drinks. Room was small but nice with a great view of the pool and lagoon. Staff were very friendly and helpful. The reception staff had great service and offered a great welcoming atmosphere.
Leisure Friends
10/10
Exceptional
06 Apr 2025
Rachel

Visit Bacalar

Beautiful condo!!
Partner
10/10
Exceptional
30 Mar 2025
Jody
A Experience at Cristalino – The Best Hotel in Bacalar!

Cristalino exceeded all my expectations! From the moment we arrived, the customer service at check-in and in the restaurant was outstanding. The hotel is safe, quiet, and incredibly relaxing, making it the perfect getaway. The rooms were comfortable, the food was excellent, and the overall atmosphere was just what we were looking for.

One of the highlights was the easy access to the water—you can literally walk in and reach a boat tour hotspot. Plus, they provide kayaks, which made exploring the lagoon even more enjoyable. We didn’t know it at first, but this property actually sits on one of the seven cenotes in the Bacalar Lagoon, which made our stay even more special.

The location is also ideal—just a short 5-minute drive to the center of Bacalar, where you’ll find great restaurants and shopping. I was told multiple times that this is the best hotel in Bacalar, and they absolutely delivered. I will definitely be returning!
Leisure Family
8/10
Excellent
25 Mar 2025
Hector
We asked for a kayak and never was it provided. They also booked us in the wrong sailing tour.
Leisure Partner
10/10
Exceptional
22 Mar 2025
Brit
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Leisure Self
8/10
Excellent
22 Mar 2025
GARY
THE FOOD WAS OK AT BEST
Leisure Partner
10/10
Exceptional
11 Mar 2025
Ramiro
lake front view it’s beautiful stuff are very friendly
love my staying here
Leisure Family
10/10
Exceptional
03 Mar 2025
Cary
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Business
10/10
Exceptional
23 Feb 2025
Jorge
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!
Leisure Partner
8/10
Excellent
22 Feb 2025
Ron
We enjoyed everything about the property except the windows facing the view were cloudy.
Leisure Partner
8/10
Excellent
18 Feb 2025
MARIA DE LA CRUZ
Not your regular hotel of the area. {\"cabanas\") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
Leisure Family
10/10
Exceptional
13 Feb 2025
Claude
This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Leisure Partner
10/10
Exceptional
12 Feb 2025
Nicholas
Great location. Incredible water. Good people.
Leisure
10/10
Exceptional
27 Jan 2025
ilan
Christino Lagoon hotel is a wonderful hotel on an amazingly beautiful Lagoona. Netsed in tropicla vegetation the hotel provides a relaxed superior accomodation. It is a 30 min walk from town but I loved the secultion. The restaurant on site serves delicious food . it is a bit expansive but again the view while you eat is special. The staff is very sweet friendly and extremely accomodating. I must come back!
Business_and_leisure Self
10/10
Exceptional
25 Jan 2025
G Brent

Great find in Bacalar

Beautiful new (one year old) hotel. Many other waterfront hotels are not aging well.
Well maintained.
Helpful friendly staff.
Room service by request or towel renewal only by request.
Excellent AC but need to request day/night
changes.
Lots of lounges around two pools and docks over water.
Good restaurant but music was very loud for dinner ambience.
30 minute walk or inexpensive taxi to town center.
SUGGESTION: need a water refill unit (at reception) to reduce plastic bottle usage.
Partner
10/10
Exceptional
25 Dec 2024
Adina
Stunning, great food, nice staff. Highly recommend
10/10
Exceptional
15 Dec 2024
Pamela
Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Leisure Partner
10/10
Exceptional
08 Dec 2024
Cecile

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Self
10/10
Exceptional
28 Nov 2024
Melvin
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Leisure Partner
8/10
Excellent
26 Nov 2024
Mark
We had a nice experience at the hotel. The views are fantastic and there were activities available. Any issues were dealt with professionally. The only issue, and its one to keep in mind, is during high season the lagoon is closed every Wednesday. The only activity allowed is swimming so no kayaks, SUP's or boat tours. This fact was not communicated by hotel staff so it forced us to stay an extra night at more cost.
8/10
Excellent
16 Nov 2024
Julio
Very nice property, we enjoyed the pool and the lagoon, compared to other places we visited, the lagoon area in front of the hotel was clean with crystal clear water.

The staff was super friendly and professional!

One thing we absolutely did not like is that you have no control over the AC, you need to call the staff to operate it and that was quite annoying, hopefully they will find a better way to do this, at least access to turn on/off would have nice.
Leisure Partner
10/10
Exceptional
12 Nov 2024
Elizabeth
Beautiful hotel right on the lagoon .Magic!
Friends_and_family Friends
10/10
Exceptional
12 Nov 2024
Tommy

Exceotional Stay

Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Partner
10/10
Exceptional
10 Nov 2024
juan
It was very clean and quiet, also the staff was very nice abd helpful.
Leisure Partner
10/10
Exceptional
06 Nov 2024
jonathon
I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away.
The staff were very friendly and helpful.I would definitely reccomend a stay here.
Leisure Partner
10/10
Exceptional
25 Oct 2024
Saira

Exelente

Great place
Friends_and_family Family
8/10
Excellent
21 Oct 2024
Fernando
Gracias
10/10
Exceptional
05 Oct 2024
Carlos
Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Leisure Family
10/10
Exceptional
01 Oct 2024
Verne
This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING!
And the staff is WONDERFUL! I cannot wait to come back !
Leisure Friends
10/10
Exceptional
04 Sep 2024
Elizabeth
Viri,betza,jess y vicente son los mas amables y serviceables personas,gracias por tenerlos trabajando para su hotel ya que nos dan el mejor trato y eso nos hara volver y recomendar el hotel,,,
Partner
10/10
Exceptional
18 Aug 2024
Angelica
The property was beautiful,
2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Leisure Family
10/10
Exceptional
17 Aug 2024
Brianna
Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Leisure Partner
10/10
Exceptional
27 Jul 2024
Ramon
New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Leisure Partner
10/10
Exceptional
23 Jul 2024
Amber
This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Leisure Friends
10/10
Exceptional
29 Jun 2024
Celeste
Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Leisure Family
10/10
Exceptional
27 Jun 2024
Randy
loved it all 11
10/10
Exceptional
15 Jun 2024
Randy
Beautiful, new, clean
Leisure Family
10/10
Exceptional
11 May 2024
Denise
I would go back loved it
Leisure Self
10/10
Exceptional
07 May 2024
dale
Would stay again!
Leisure Partner
8/10
Excellent
12 Jul 2026
MARTHA
Es un hotel pequeño con solo 24 habitaciones, pero con todos los servicios, recepción, albercas, restaurante y SPA. Muy bien ubicado y con un excelente servicio, la comida muy rica y servida hasta con decoración. Las habitaciones muy amplias, limpias y todo nuevo, en el lobby, toallas, servilletas y habitaciones, ponen aromas deliciosos.
Friends
10/10
Exceptional
11 Jul 2026
Gera
Me encanto
Partner
10/10
Exceptional
29 Jun 2026
FRANCISCO
EXCELENTE HOTEL, EXCELENTE UBICACION, LA LAGUNA ESPECTACULAR Y LA COMIDA EXQUISITA, PERO LA ATENCION DEL PERSONAL ES INIGUALABLE
Self
8/10
Excellent
10 Jun 2026
Kora
Las habitaciones están super limpias, el personal es amable y el restaurante tiene variedad. Lo que pagas es más tu estancia que otro servicio, solo te permiten una hora en kayak y la alberca se cierra a las 8 pm, si tú idea es hacer más uso de esas instalaciones no te lo recomendaría. Pero si es por la atención y las instalaciones lo puntuo excelente.
Partner
10/10
Exceptional
02 Jun 2026
Monica Gabriela
Es una excelente opción sólo para adultos a la orilla de la laguna. Las habitaciones son super cómodas y las vistas instalaciones bonitas y funcionales
Partner
10/10
Exceptional
22 May 2026
Sébastien
La qualité des services et le confort de la chambre ainsi que la gentillesse de tout le personnel font de cet hôtel un vrai havre de paix.J ai vraiment été séduit et je le recommande les yeux fermés.
10/10
Exceptional
21 May 2026
ADRIAN
El lugar es como ninguno! La gente amable siempre y sonriente también.
Gracias!
Partner
10/10
Exceptional
11 May 2026
Juan Jose
Tiene la mejor ubicación en la laguna
Partner
10/10
Exceptional
30 Apr 2026
FREDERICO
Equipe atenciosa. Preços da comida um pouco acima da média .
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
Esmeralda
Todo 10 de 10
Family
10/10
Exceptional
26 Apr 2026
Eduardo
Un lugar excelente las instalaciones están de primera el restaurant, de lo mejor el personal, Super amable, las instalaciones del embarcadero a la orilla, de la laguna de lo mejor, un lugar mágico
Partner
10/10
Exceptional
21 Apr 2026
James
Lo único a lo que me opongo rotundamente es a la exigencia de firmar el documento que describe las normas y reglamentos.

Llevo toda la vida en el sector turístico y jamás había visto algo así. Si quieren darme una hoja con las normas para leer, de acuerdo. Pero tener que firmarla para sus registros, NO!!
Partner
10/10
Exceptional
13 Apr 2026
Raul Martinez
El restaurant esta rico y vista espectacular.
El hotel y las habitaciones son hermosas
Sin duda volveria encantada.
Partner

Location & surroundings

Cristalino Lagoon Front Hotel Restaurant & Spa
511 Costera, Bacalar, Mexico

Explore the mapShow on Google

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Cristalino Lagoon Front Hotel Restaurant & Spa

90 hotel photos