Mia Bacalar Luxury Resort & Spa

10/10

Exceptional

20 Mar 2026

Carlos Rafael

Todo funcionó de maravilla. El personal de hotel fue muy atento y servicial en todo momento. Daniel nuestro mesero muy amable. Las chicas del Spa muy profesionales. Y el temazcal fue estupendo. Nos hicieron pasar un hermoso aniversario de bodas.

Partner

10/10

Exceptional

02 Dec 2025

Monica

Mi experiencia en Mía Bacalar fue espectacular. Bellísima hotel y altamente recomendado. El personal es muy amable y se encargaron de hacernos sentir especiales.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Rodolfo

The facilities were amazing and everyone’s service was spectacular! Shout out to the staff as they really took care of us throughout the stay

10/10

Exceptional

29 Nov 2025

ISELA

Carlos our waiter was very nice! Everyone also lady was our greeter when we arrived super sweet lady, Alondra . Loved it also did the Yemazcal there as well. Very quiet place and relaxed

Leisure Partner

10/10

Exceptional

23 Sep 2025

Angelica

Very peaceful and unique

Leisure Family

2/10

Poor

18 Sep 2025

natalia

Chinches en la cama

El hotel es un spa, que dice ser de lujo.
La primera noche, en cuanto nos acostamos, algo nos empezó a picar, la cama estaba llena de chiches

Partner

10/10

Exceptional

02 Sep 2025

Patricia

PERFECT PROPERTY

6/10

Pleasant

11 Aug 2025

David

Ok place. Just arrived jets see

Business_and_leisure Family

10/10

Exceptional

25 Jul 2025

Brenda

This was our second stay at MIA Bacalar, and it won’t be our last—our family is already planning a return visit for the Christmas holidays. The staff is incredibly friendly and welcoming, consistently going above and beyond to ensure we have a great experience.

If there’s one area for improvement, it would be the breakfast, which could be more varied and satisfying.

Leisure Family

6/10

Pleasant

15 Jul 2025

cecilia

Cecilia

El hotel es muy lindo com acceso privada a la Laguna, sin embargo, ya se nota un poco descuidado, donde hace falta mantenimiento, el servicio es lento aunque no haya gente y el personal es amable pero hay que estar pidiendo apoyo todo el tiempo, no se acercan ni ofrecen nada proactivamente. Tomamos un masaje en el spa y el baño olía horrible, no hay aromaterapia, medio sucias las regaderas. En fin, el lugar es muy bonito pero si no inyectan dinero mejor inyectarle también en servicio

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Susan

I loved everything about Mia. The rooms and staff were absolutely amazing and friendly. The property was well kept and clean. I will definitely stay at Mia again.

Leisure Partner

6/10

Pleasant

17 Feb 2025

BERNADETTE

The property is nice, but many improvements need to been done for the price they charge to stay, expensive. Our room was very nice and clean, but AC gave a unpleasant smell, they offer aroma therapy fragrance but that lasted a little. Restaurant had great food, and servers are extremely nice, but very unorganized. I will not return.

Leisure Partner

10/10

Exceptional

28 Jan 2025

Juan Diaz

Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar!

Leisure Self

8/10

Excellent

22 Dec 2024

ALEJANDRO

3 nights in Bacalar

Service and rooms were great!
The problem was the restaurant….2 of 3 days okay for breakfast, last day everything was salty; awful for dinner, made 2 tries and regretted it.
Angelica gave us a massage to my wife and I….very relaxing.
Also great attention from Paco (lifeguard), he provided kayaks and paddle boards to use at the lake.

Partner

4/10

Poor

02 Sep 2024

Nio

i dont like the hotel

8/10

Excellent

28 Jul 2024

SOLANGE

Mia Hotels was a very good resort not the high end luxury property as they called themself but if I have a thing to return will be because the food!! The only one restaurant serves breakfast, lunch and dinner and the food is absolutely delicious, very well presented and with elegance and variety. Rooms are good very comfortable and with some luxury details, the property in general definitely needs some attention, we did not use the pool but was not welcoming to swim there, the hotel was pretty empty, the area of the lagoon to swim is nice and pretty, but make sure you have repellent as there are lot of mosquitoes but A LOT! In general we spend a nice time there.

Leisure Family

8/10

Excellent

22 Jun 2024

Maria

We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.

Leisure Family

10/10

Exceptional

24 Mar 2024

Guillermo de la Torre

Hotel muy bien localizado y el servicio muy bueno. Buena seleccion de menu en desayuno y cena.

Leisure Family

8/10

Excellent

13 Nov 2023

Raul

Suites are nice and spacious
Staff you can find different treatment, at the lobby Tania is very nice.
Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico.
Get your tours at the town, 1/2 price
Wave runners not working
Anyways, a great place to relax, we ended up dining in town where you have great options
The hotel is 10 mins from town, you may find another option closer or in town for similar or better price

Leisure Family

10/10

Exceptional

26 Sep 2023

Verified traveler

Muy padre todo solo en la noche era un problema las hormigas para los niños y deberían tener un paquete todo incluido

Leisure Family_with_children

10/10

Exceptional

28 Jun 2023

Auden

Very peaceful and quite

Leisure Partner

4/10

Poor

08 Mar 2023

Matt

So disappointing and poor service

Given that this hotel is billed as 5 stars I didn’t receive 5 star service here. Most disappointing was the lack of accountability when things were wrong - we stayed for 6 nights and booked a room with a jacuzzi in. On three separate occasions we mentioned that this was not working and could not be used - at no point was another room offered, or a refund for any portion of the stay (other rooms without a jacuzzi had been available at a lesser price). I was just told to leave a review on Trip Advisor.
Food at the restaurant was not particularly good.
Overall I think that other 5 star hotels in the Bacalar region provide a much more pleasant experience.

Partner

10/10

Exceptional

25 Feb 2023

Mark

Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area

Leisure Partner

10/10

Exceptional

16 Jan 2023

Doris

Exelent

Family

10/10

Exceptional

23 Dec 2022

Brian

Bacalar's best!

Tourism in Bacalar has been blowing up recently, and a lot of new hotels are springing up each year. But Mia Bacalar is head and shoulders above the rest. Yes, it's on the pricier side for the area, but, there are so many wonderful amenities you get for your money. In my estimation, it's worth it. The property consists of luxury "cabins" that are spread out along the lagoon. This means you get your own private space. Each one has so many nice little finishes, including large comfortable beds, hot tubs, and rainfall showers. The views of Laguna Bacalar are spectacular, especially the sunrises. You can climb right into the water from the property, and, there are kayaks and paddleboards available to use as well. The on-site restaurant was another highlight. They have a surprisingly expansive menu, consisting of breakfast, lunch, and dinner, as well as a variety of drinks. Highlights included the chilaquiles, a variety of fresh seafood tacos, and the shortribs. The hotel's chef is fantastic, and the food is all representative of local ingredients and flavors. As far as location, the hotel is about a five minute drive from central Bacalar. You can take your own car (on-site parking is ample and secure) or request a shuttle ride from the hotel. All in all, we had a wonderful stay and would highly recommend Mia Bacalar to anyone visiting the area!

Partner

8/10

Excellent

26 Nov 2022

Paola

El hotel està en una zona de sorprendente belleza natural y asumo que a esto se debe el alto precio. La habitacion, excelente. Las instalaciones no muy lujosas comparadas con otros hoteles de lujo en Riviera Maya pero comparados con los de la zona es de lo mejor. Excelente destino turistico para relajarse del ritmo acelerado de vida de la Ciudad

Leisure Partner

2/10

Poor

08 Oct 2022

Menachem

Terrible

My Sun fell in a broken hole in the terrace

Friends_and_family Family

8/10

Excellent

20 Sep 2022

Mauricio

Viaje a Bacalar con Familia

The stay was good. The room is very comfortable, but the food service is expensive and not so good.

Friends_and_family Family

8/10

Excellent

24 Aug 2022

Megan

Cute eco-friendly resort. Food at the rest was great. Friendly staff. Overall nice experience.

Leisure Partner

10/10

Exceptional

03 May 2022

Brenda Nataly

Amazing service & great food!

Leisure Partner

10/10

Exceptional

14 Apr 2022

linda

The room that we stayed in was stunning. Loved the decor and the simplicity of it. Even though the restaurant was a bit pricey the food was quite delicious. Attention to detail was amazing and the staff were very attentive. The grounds were fine but a bit more native plants would have made it more attractive.

Leisure Partner

8/10

Excellent

12 Apr 2022

Michelle

This was such a beautiful place to stay at and I wish I could have stayed a little longer, but I was just passing through. My only hang up was that I arrived around 8pm and the gates were closed with no one at the security post. It was pretty dark and their number wasn’t working for me because there was no signal. I was panicking but thankfully someone finally came to open the gate after I started honking.

Leisure Self

10/10

Exceptional

21 Mar 2022

Dandre

Exceptional Stay!!

This was the most beautiful hotel I have stayed at. Everything was exceptional! A must see!

Friends_and_family Friends

10/10

Exceptional

16 Mar 2022

Francisco

Beautiful views, great service, and clean. The food at the restaurant is varied and excellent.

Leisure Family

10/10

Exceptional

13 Mar 2022

Jean-Claude

Trip of a lifetime

Amazing relaxing place, connecting with nature and trill ya relaxing place, 15 mins away from town. Hotel was amazing, restaurant and food delicious, staff was very professional and friendly, and everyone in town was super welcoming and friendly

Partner

8/10

Excellent

08 Feb 2022

Theo

Nice ambiance, at the lake

Leisure Family_with_children

10/10

Exceptional

11 Oct 2021

Andrea

It had a beautiful view. Amazing pool.

8/10

Excellent

10 Aug 2021

Verified traveler

The property is really nice with the villas surrounded by green. Rooms are spacious and nicely done. The terraces are great space for relaxing after a long day.

Friends_and_family Family

8/10

Excellent

20 Jul 2021

Isaac

Bueno pero sobrevaluado

La habitación muy buena
El área de alberca requiere mejorar mucho
Comida buena
Falta capacitación de personal. Recepción, restaurante, actividades, etc.

Partner

10/10

Exceptional

08 Jul 2021

Verified traveler

It was a very nice place.

Leisure Family

10/10

Exceptional

05 Jul 2021

Verified traveler

Very professional staff and well maintained through out. Stayed two nights and enjoyed our stay.
BP

Leisure Partner

10/10

Exceptional

09 Jun 2021

Verified traveler

Great location, accommodations and service. Will definitely go back. Highly recommend.

Leisure Friends

10/10

Exceptional

10 May 2021

Verified traveler

Great services

Family

10/10

Exceptional

05 May 2021

Verified traveler

Really beautiful and secluded place. The rooms are spacious and spread out. We heard no one except gardening on Monday. The spa was nice and the area for meals was very relaxing and beautiful. The staff were very accommodating and service was stellar. It could have been a little cleaner but part of that were little flying bugs, which I think are out of their control. Very relaxing holiday spot!

Leisure Friends

8/10

Excellent

28 Mar 2021

Verified traveler

This is a spectacular resort, but for the prices they charge they need to step it up a bit and clean the rooms. Our mini fridge was FILTHY.

Leisure Partner

4/10

Poor

12 Feb 2021

Verified traveler

Unfortunately I had to cancel my trip. Called them to reschedule and well once the day I had to arrive I called ahead of time to see they told me I never reschedule. Part of my error was I didn't check my email of the confirmation that it was actually reschedule. It looks to be the resort did not do the work to move the date. Making me lose 650$ for two nights plus had to pay for another hotel. So I'm going to give them a 2 star out 5 for this big mistake. The place looks stunning and well the service was not there at the beginning.

Leisure Partner

10/10

Exceptional

12 Oct 2020

Fernando Felipe

Excellent place to disconnect of the world

Mía Bacalar it's an amazing place to disconnect from the world. The rooms are big with climate and the service was very good. In october the lake it's not so blue / transparent, it's more like green. Take in count than.
By the way Mia count with a excellent dock from romantics dinners or engagement proposal

Partner

10/10

Exceptional

03 Sep 2020

Verified traveler

Amazing place, amazing service. All good! Food was greata too

2/10

Poor

14 Aug 2020

Verified traveler

Worst service ever! It seems that all of the staff is new.

Leisure Partner

10/10

Exceptional

13 Jul 2020

Rob

This is the best spot in Bacalar. The rooms are amazing and the staff goes above and beyond. The food, variety of activities, spa, pool and deck will keep you entertained and relaxed. We would recommend staying there.

Leisure Partner

10/10

Exceptional

13 Jul 2020

cynthia

Amazing place

Our stay at Mia Bacalar was amazing! Beautiful place. It was everything we expected and more. The staff was extremely friendly, very clean rooms and property. We look forward to coming back soon.

Partner

4/10

Poor

08 Feb 2020

Liam

Nice scenary nice water front and nice people working there

Leisure Partner

10/10

Exceptional

29 Jan 2020

JUAN

Excelente ,Bacalar lugar que se tiene que visitar.

Excelente Hotel , no pudimos haber escogido mejor lugar , muy recomendable , La Laguna es un paraíso , algo nunca visto, las instalaciones de primera , la atención del restaurant excelente , la comida por el Chef Pedro excelente se que le sabe muy bien , solo pequeños detalles que no quiero pasar por alto , sobre la atención de las camaristas se les pasaba terminar bien el cuarto y en reemplazar lo que íbamos consumiendo , por ejemplo reponer el agua , el cafe, papel del baño Etc, sin embargo venimos muy complacidos y maravillados de lo bonito del lugar Bacalar excelente lugar para ir a descansar y admirar una maravilla natural.

Partner

6/10

Pleasant

16 Jan 2020

Verified traveler

Great facilities, the kayak that was included was a nice extra

Leisure Partner

10/10

Exceptional

08 Sep 2019

Aacun

Very nice hotel, a little overpriced but definitely with ir for a special event

Leisure Partner

8/10

Excellent

26 Aug 2019

Natalia

The place is beautiful! The culture, the food and the warmth of the people is exceptional! My only concern was the lack of organization and effectiveness on the staffs part, while there were extremely kind and attentive, service was really slow and often incorrect. This would be an opportunity for the hotel management to address. Overall, Bacalar is a beautiful place.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2019

Verified traveler

Beautiful property and great staff. The only thing that I needed that didn’t exist on the entire property was a microwave (the kids wanted a movie and popcorn night. We had brought microwave popcorn but there was not a microwave on the property.) The breakfast plate was delicious and the rooms were clean and spacious.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2019

Verified traveler

Wow, very nice! They are still wiring on it but rooms are amazing! Service was excellent!

Leisure Friends

8/10

Excellent

24 May 2019

Daniel

Hard place to find unfriendly check in

The service at the front desk is not friendly at all. It felt like the clerk was doing us a favor. Bell boy really nice, Hotel is new so everything works. The phone number on my hotels.com reservation is incorrect, so is the location in the map , so we got lost for about an hour o more. No sign on the road. Manager wrote back on my initial review but never made an effort to contact us in the room. I didn’t want to go see the front desk clerk to ask for the manager, after all , I’m te one on vacation

Partner

10/10

Exceptional

15 May 2019

Jason

Wow, great location. Great service. An amazing family vacation

Family

6/10

Pleasant

07 May 2019

Claudio

Very Nice premises with poor service

It is a very nice hotel with great design at a wonderful place but staff has no idea of the hospitality business. They are nice people but no experience whatsoever. Good news: a great hotel manager can train them and turn the place into a wonderful place to stay

Family

8/10

Excellent

14 Feb 2019

Verified traveler

The rooms are very nice and spacious. Hotel is very new so some minor corrections to be made but will be beautiful once finally completed. We paid a discounted rate which in my opinion is accurately priced. Original price shown was 2x higher but I do not think its justified depending on the season.

Friends_and_family Friends

10/10

Exceptional

12 Feb 2019

Verified traveler

A true luxury experience. The restaurant was first class and the staff wonderful. A few things left before the resort is complete but they were minor and did not significantly detract from the experience.

Leisure Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

First luxuty boutique hotel in Bacalar

Hotel had opened just a few weeks ago, so I was one of the first guests in late january 2019. The hotel is still work in progress, a few things missing in the room, no sign along the road to indicate the hotel entrance, but this hotel is clearly one of the nicest in the area. Bacalar is developing fast and this is one the the first luxury boutique hotels. Nice rooms and architecture, direct access to the lagoon. Very good food. Overall, it reminded me of Playa del Carmen in the late 90s when it was still emerging before the tourist invasion. Of course the hotel is fairly expensive for the area, their target clientele are no backpackers. Just know what type of hotel you are looking for.
If possible, ask for one of the rooms with view on the lagoon as some are at the back of the property, which is less nice. My room (103) was directly facing the swimming pool
Mind directions as the Hotels.com app indicates that the hotel is close to Cenote Azul to the south of Bacalar. On the contrary, the hotel is located to the North of Bacalar, few kilometers outside the city, next to Rancho Encantado (big white stone wall to the left when you drive from the north)

10/10

Exceptional

08 Jan 2019

Verified traveler

We got to the resort beginning of January. The resort is brand new but everything seems completed, we didn’t have any issue in the room. Everything was brand new and high quality. We had the whole resort for ourselves. Staff was really nice and helpful. The restaurant on site was so good. Their bread was backed in house and so bomb. We use their kayak to explore the lagoon. We will definitely try to go back there. The direction on the Expedia map was not correct. Refer to google map to find the resort. The resort is not located by the cenote Azul. It is up north from bacalar.

4/10

Poor

01 Jan 2019

Verified traveler

It will be a beautiful hotel..... when finished!!!.... there wasn't a single room fully finished... and you had workers and construction still going on during our stay... very disappointing!!!

Leisure Family_with_children

10/10

Exceptional

20 Apr 2026

Astrid

Gran estancia y comida

Partner

6/10

Pleasant

19 Apr 2026

Arturo

La vista del lago el Spa no lo usamos

Partner

10/10

Exceptional

16 Apr 2026

Analaura

El Spa es muy lindo y el servicio excelente

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

marco elihu

El AC no servía muy bien, todo el tiempo era frío, fuera de eso estuvo muy bien

Partner

8/10

Excellent

15 Mar 2026

Hector J

El cuarto olía mucho a humedad y la temperatura del aire acondicionado no era muy estable.
El hotel está a junto a la laguna lo que hace las vistas muy bonitas.
La comida del restaurant muy mala. Cenamos una vez ahí y no volvimos.
El desayuno está incluido pero es malo. Muy grasoso todo y el servicio muy amable pero poco eficiente. Casi mejor no ofrezcan el desayuno incluido.
Creo que no volveremos.

Partner

6/10

Pleasant

12 Feb 2026

Visti

Dejlige omgivelser og lækre værelser, og når det så er sagt er der ikke mere godt at sige… Morgenmad total ringe, man forventer at morgenmaden er god på et knap 5 stjerners hotel men personalet forstår stort set ikke engelsk, og hvis ikke du kan lide æg som vores børn og andre godt kan køre død i efter 5 dage, så er der ikke andre muligheder.yderligere ligger der glas rundt om pool området lidt træls når børnene løber rundt.. ga

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Silvia

El personal fue muy muy amable. Siempre al pendiente de que estuviéramos contentos. Las instalaciones en muy buenas condiciones. La cama súper cómoda. La comida del restaurante muy rica. El SPA delicioso.
Todo me encantó.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Aide Aracely

Todo bien, el desayuno es muy limitado y porciones muy pequeñas a un alto costo.

Partner

10/10

Exceptional

04 Jan 2026

David

Personal súper atento, servicios excelentes, gran diseño arquitectónico y en balance con la naturaleza. Deben de mejorar el cafe del restaurante y el desayuno.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

jorge arturo becerril

Muy buena opción en Bacalar

10/10

Exceptional

21 Oct 2025

Ivonne

Excelente atención por parte del personal. Está a la orilla de la laguna. Hermoso amanecer.

Partner

10/10

Exceptional

13 Oct 2025

Julio

Todo espectaculares, totalmente recomendable.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Adrian

Gracias al personal que fue muy amable

Todo excelente!
Lastima de los precios del menu para cenar… no vale la pena…

Friends_and_family Family

8/10

Excellent

17 Sep 2025

Laura Gabriela

Personal muy amable en todas las áreas. El spa está muy bien

10/10

Exceptional

29 Aug 2025

Karla Patricia

Me gustó mucho las instalaciones, la comida y el servicio en el spa, fabuloso

Partner

10/10

Exceptional

26 Aug 2025

Luis Antonio Treviño

Súper Tranquia, súper relajante y muy buen servicio. Gracias

10/10

Exceptional

17 Aug 2025

Umberto

Struttura molto particolare e curata, su una laguna meravigliosa. Camere splendide, pulite e molto moderne. Ristorante piacevole, forse troppo caro ma di buona qualità. Nel complesso davvero un soggiorno gradevole.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Jezahel

La atención de su personal es excepcional

Leisure Friends

10/10

Exceptional

07 Aug 2025

Sonia Georgina

Hermoso lugar, para relajarse y disfrutar de la laguna, habitaciones excelentes

Leisure Partner

8/10

Excellent

20 Jul 2025

Diana Belen

Muy lindo y con la laguna súper

Leisure Friends

10/10

Exceptional

14 Jul 2025

David

Estuvimos muy a gusto las instalaciones muy bien y el spa perfecto

Leisure Partner

4/10

Poor

10 Jul 2025

JOSE

No regreso jamás

Rente habitación con alberca privada, la encontramos muy sucia y la reportamos, nunca fueron a darle mantenimiento, no la pudimos usar.

No tenía caja fuerte, solicité una, quedaron de llevarla al día siguiente, nunca sucedió.

El mini bar de la habitación no enfría, lo cambiaron por uno más grande.

Se fue la señal de internet y TV, pregunté al recepcionista que empresa les daba el servicio de Internet y video y no supo responderme, afortunadamente apareció en ese momento la Gerente, le hice la misma pregunta y no sabía que empresa les daba el servicio de Internet.

La alberca principal sucia y sumamente descuidada, la propiedad se ve triste, desatendida, urge darle mucho mantenimiento y cariño.

El personal muy atento y con ganas de ayudar pero sin las herramientas necesarias

Partner

10/10

Exceptional

19 Jun 2025

Sarita

Me encantó el lugar súper hermoso tranquilo me la pasé súper la atención excelente súper recomendado

Leisure Family

10/10

Exceptional

19 Apr 2025

ESTEFANY

The place is really nice ajd the staff were super

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Kesia

Es excelente el hotel. Todo perfecto. No nos dieron mejor categoría, me dieron la q yo pedí en la página. Pero todo bien!

Leisure Family_with_children

2/10

Poor

04 Feb 2025

Oliver

El mantenimiento y servicio es pésimo, tuvimos un par de accidente uno de consecuencias graves. Uno en la zona de alberca donde las tablas qué la rodean están sueltas y mi hijo se cayó y la más grave una desatencion por parte de la Gerente y el servicio de mantenimiento qué permitió que entrará el agua a la habitación ocasionando un accidente el cual tendrá implicaciones jurídicas.

Leisure Family_with_children

6/10

Pleasant

03 Feb 2025

ivon orly

Está muy carente de personal
, Y el personal está muy poco capacitado

Leisure Partner

4/10

Poor

12 Jan 2025

jean-patrick

Passez votre chemin, gagnez du temps et argent.

À la première arrivée à l’hôtel, on voit une hacienda traditionnelle, et bien entretenue. Nous avons séjourné deux jours dans cet établissement loin de tout en pensant trouver tranquillité et service de qualité. Malheureusement c’est avec une grande déception que nous avons vécu une mauvaise expérience malgré le prix de 500€/ nuit!
- piscine non chauffée.
- il faut appeler plusieurs fois pour avoir le nettoyage de chambre qui n’a pas été fait de la journée.
- coup de fusil de chasse à tout heure de jour comme de nuit, c’est très surprenant.
- aucun service à la piscine, les plats ne sont pas débarrassés, nous avons passé plus de deux heures au bord de la piscine sans que personne ne viennent pour nous prendre une commande.
- l’hôtel refuse d’appliquer l’avantage membre silver de 20% sur les consommations
- le petit déjeuner est une arnaque, j’ai pris l’option petit déjeuner pour 45€/ personnes, et l’hôtel impose un petit déjeuner de 410 pesos soit 20€, si on veut d’autres plats il faut payer!!
- les prix pratiqués de repas sont vraiment très cher pour ce que c’est sans doute car il n’y a rien un alentours.
J’ai demandé à parler au manager à la réception, ce n’était pas possible car il n’était pas disponible. Après avoir insisté, la personne à l’accueil m’a indiqué qu’il serait disponible l’après-midi de notre départ. Et donc comme nous sommes partis le matin je n’ai pas pu échanger avec lui.
Enfin, je vous conseille de passer votre chemin, ça n’en vaut pas la peine.

Partner

8/10

Excellent

02 Nov 2024

xavier

Buen hotel y personal muy amable. Las recamaras están bien solo que los últimos 2 días no tuvimos agua caliente, le falta mantenimiento al hotel en general.

Leisure Partner

10/10

Exceptional

09 May 2024

Andres

La propiedad está preciosa. Muy relajante y tranquilo.

El servicio en el restaurante es algo lento.

Leisure Partner

4/10

Poor

29 Apr 2024

Marco Antonio Alvarez

La chica de la Recepción Teresa no atendió mal, solicitamos un taxi con ella, cuando anteriormente habíamos estado saliendo y siempre nos cantaban 80 pesos y cuando le pedimos el favor a ella, el taxi cobró 180 pesos, por órdenes de esta chica Teresa

Leisure Partner

4/10

Poor

18 Apr 2024

Leandro adan Sanchez

Ya está descuidado el hotel

10/10

Exceptional

10 Apr 2024

Roberto Orozco

tienen un ambiente de tranquilidad excelente, una excelente comida, felicidades al chef.
las habitaciones grandes y de buen gusto.

Leisure Partner