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Tierra maya Hotel & Sanctuary
Chetumal · Mexico
Calle 26 MZ 9 LT 20 NO.116View location
8.8/10Excellent76 Reviews
Cleanliness8.8/10 8.8
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.4/10 8.4
Neighborhood8.0/10 8.0
Amenities7.4/10 7.4
See all ratings- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Tierra maya Hotel & Sanctuary
With a small number of only 10, this property is very convenient for a quiet stay. Tierra maya Hotel & Sanctuary was constructed in 2018. The property includes Wi-Fi internet connection in all public areas and rooms. Tierra maya Hotel & Sanctuary provides 24-hour reception.
Cots are not available at this property. Communal areas are wheelchair accessible at this hotel. Parking facilities are available for guests' convenience. Tierra maya Hotel & Sanctuary may charge a fee for some services.
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Located in Bacalar (Bacalar Centro), Tierra Maya Hotel Spa & Sanctuary is a 3-minute walk from Lake Bacalar and 13 minutes by foot from Laguna Bacalar Ecological Park. This hotel is 3 mi (4.8 km) from Cenote Cocalitos and 23.4 mi (37.7 km) from Palacio Municipal De Othon P. Blanco.
Make yourself at home in one of the 10 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Lake Bacalar
0.3 km / 0.2 mi
Zócalo
0.4 km / 0.2 mi
Municipal Spa of Bacalar
0.5 km / 0.3 mi
Fort of San Felipe
0.5 km / 0.3 mi
Laguna Bacalar Ecological Park
1.1 km / 0.7 mi
Cenote Negro
1.1 km / 0.7 mi
Ecopark Bacalar
1.5 km / 0.9 mi
Cenote Esmeralda
2.9 km / 1.8 mi
Cenote Cocalitos
3.9 km / 2.4 mi
Polytechnic University of Bacalar
4.1 km / 2.5 mi
Cenote Azul
4.3 km / 2.7 mi
Laguna Milagros
27.1 km / 16.8 mi
Payo Obispo Zoo
37.4 km / 23.2 mi
Palacio Municipal De Othon P. Blanco
37.7 km / 23.4 mi
Santuario del Manati
38.6 km / 24 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Total number of rooms: 10
- Double rooms: 10
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
Show 9 more facilities & services
- Wi-fiExtra charge
- Room serviceExtra charge
- Garden
- Terrace
- Outdoor freshwater pool: 1
- Sun loungers
- Spa centre
- Children get free accommodation, meals payable on the spot
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXESUITE • DELUXE • 1 BedroomSUI.DX
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Room size (sqm)
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
SUITE DELUXE
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX
Room amenities
- Wi-fi
- Room size (sqm)
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTierra maya Hotel & Sanctuary
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Tierra maya Hotel & Sanctuary
50
reviews shown
Jenna
Very nice place clean and they take good care of you and your needs
franz
No Channels on tv
Wifi poor quality or not working it all
Wifi poor quality or not working it all
Liron
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!!
Don’t dare going there it’s not for normal people
Don’t dare going there it’s not for normal people
V
Tierra Maya Hotel - gorgeous decor and garden pool
Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10).
Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar
Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar
Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Jason
Lovely
marie
Great place
Verified traveler
This is a nice hotel 2 blocks from the lake and Center. The garden and pool are serene. Breakfast was at a nearby restaurant where the options where plentiful and their coffee was excellent. Wifi was good.
Kevin
They space it as very clean relaxing and decorated very tasteful. Staff very helpful .
Verified traveler
Very nice place , they also give you breakfast or dinner at a local restaurant 🙂 would stay again
Verified traveler
The staff were very helpful. This place is close to the fowtown area only two/three blocks from the Lake.. Thanks Maria (receptionist) for everything, you made our stay unforgettable.
Verified traveler
Beware of nice room pictures...
One of the new boutique hotels in the center of Bacalar. Good location 2 blocks from the Laguna and nice restaurants like the Playita, also 5 mn from the main city square
However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here
I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna
Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26
However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here
I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna
Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26
Nicolle
Nos encantó el lugar. Esta cerca de todo. Los anfitriones fueron muy atentos, las habitaciones muy espaciosas. Me encantó. También tienen servicio de desayuno aunque lamentablemente no lo probamos.
Miguel angel
Hace una semana solicité mi factura y es fecha que no me la han mandado
Stephane
Chambre proche de la rue, beaucoup de bruit de voiture la nuit, insecte d'humidité. Belle piscine et jardin. Personnel professinel.
Montserrat
El número y dirección en la página es incorrecto está a unas calles más
JULIAN
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Martha
Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación
Muy agradables todo el personal
Muy agradables todo el personal
blanca patricia
LA HABITACION COMODA Y MUY BIEN SITUADO
DULCE ROCIO
Es un lugar acogedor habitaciones amplias
Daniela Jazmin
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Aurelie
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque.
Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Sol
Cómodo, con café y agua.
Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Farid
Convenable
Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Mads
Dårlig balance mellem pris og kvalitet
Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse.
Personalet kunne ikke tale engelsk og var ikke servicemindede.
Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj.
Poolen var ikke indbydende.
Stedets “bar” var lukket.
Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende.
Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm.
Stedet kan ikke anbefales.
Personalet kunne ikke tale engelsk og var ikke servicemindede.
Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj.
Poolen var ikke indbydende.
Stedets “bar” var lukket.
Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende.
Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm.
Stedet kan ikke anbefales.
Kenia
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo.
Ni siquiera se puede usar el internet de los aparatos propios.
Muy mal!!! No resuelven.
Ni siquiera se puede usar el internet de los aparatos propios.
Muy mal!!! No resuelven.
America
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
maria magdalena
Necesita un estacionamiento más cerca
Arturo
Excelente!
Estancia excelente, sin duda volvería.
Edson Eory
Bueno pero con cosas a mejorar.
Hotel limpio, muy bien localizado.
La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño)
La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño)
La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Philippe
Nothing to complain!
Lina
Nice!
Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
René
Hôtel calme et proche du centre-ville
Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus.
La literie est confortable et le personnel serviable.
L’hôtel est à 5mn à pied du centre-ville de Bacalar.
Une bonne adresse que je recommande.
La literie est confortable et le personnel serviable.
L’hôtel est à 5mn à pied du centre-ville de Bacalar.
Une bonne adresse que je recommande.
Sophie
Bien juste prévoir de l’anti moustique 😉
Jacob
Necesitan puertas con más seguridad
Jesus Elias
Buena opción
Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. Excelente ubicación
MARIA TERESA MUJICA
El hotel e instalaciones bien, pero el personal super groseros, preguntas algo y no te contestan o atienden de mañana manera, no lo recomiendo, aparte en mi reservación aparecía como departamentos y fue una sola habitación para 6 perdonado y te cobran al llegar una cuota que no recuerdo para que era pero teníamos que realizarla.
Jannet
Es una excelente opción para pasar un excelente momento con tus seres queridos, no tiene bar ni restaurante, lo cual complica todo, la alberca siempre templada y limpia, el personal muy amable.
Verified traveler
Buena ubicación y atención
Hubo disponibilidad a última hora y nos recibieron muy amablemente. La habitación está muy amplia , muy limpia y cómoda . Excelente funcionamiento del clima y en general está muy cómoda la habitación . Cerca de todo.
Maria
Good location near centre
Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Luis Fernando
Muy recomendable, no da a la laguna pero esta muy cerca al fuerte, precio vs beneficio, muy recomendable
Verified traveler
Muy bien ubicado, agradable y limpio.
Verified traveler
Excelente opción y precio muy accesible
Magnifico lugar muy recomendable, bien ubicado, personal amable, estacionamiento incluido( privado) justo enfrentre de la puerta del hotel, limpio.
Adriana
Lindo hotel
El lugar esta súper bonito, las fotos son como se muestran aunque parecen más grandes pero la verdad muy bien el lugar. Y el personal súper amable y agradable siempre dándonos solución a todo. A dos cuadras del centro.
Juan Pablo
Gran visita
Excelente hotel y servicio, el único detalle es que tienes que caminar unas cuadras para el desayuno.
Jan
A stretch to call this a sanctuary
Location is okey - but the rooms are out in front of the local street, with some traffic. To call this place a \"spa & sanctuary\" is a stretch. WIFI was not working, there was no service in the bar and the hotel offered little or nothing to do. The pictures \"oversells\" the place.
Marco Alejandro
Comodidad y excelente atención.
Fue un fin de semana increíble, la atención de lo mejor, personal muy amable, habitaciones hermosas instalaciones muy limpias, no existe queja alguna, es un lugar muy cómodo.
Yann
Repos dans un environnement Zen.
Un accueil et un service parfait, de grandes chambres, bien aménagées dans un style Zen et branché. Massage à disposition. Petit déjeuner à 800m, sur la lagune. Nous avions même la 1/2 pension et nous ne le savions pas. Une belle adresse à recommander sans réserve.
Verified traveler
Me gusto la tranquilidad y no me gusto la limpieza de la alberca
Verified traveler
Petit hotel ambiance familiale
Chambre très propres mais piscine assez trouble malheureusement
Pas de service de bar ni de restaurant dans l’hôtel mais dans un restaurant extérieur à quelques mètres.
Point négatif : Pas de connexion wifi dans les chambres seulement à l’extérieur
Chambre très propres mais piscine assez trouble malheureusement
Pas de service de bar ni de restaurant dans l’hôtel mais dans un restaurant extérieur à quelques mètres.
Point négatif : Pas de connexion wifi dans les chambres seulement à l’extérieur
JAIME
Muy lindo lugar para relajarse Excelente servicio del personal y muy limpio
Location & surroundings
Tierra maya Hotel & Sanctuary
Calle 26 MZ 9 LT 20 NO.116, Bacalar, Mexico
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Tierra maya Hotel & Sanctuary
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