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9.4/10Excellent82 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.6/10 9.6
Neighborhood8.8/10 8.8
Amenities9.0/10 9.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Casa Zazil
With a stay at Casa Zazil in Bacalar, you'll be within a 5-minute drive of Laguna Bacalar Ecological Park and Lake Bacalar. This hotel is 0.8 mi (1.3 km) from Fort of San Felipe and 0.9 mi (1.4 km) from Zócalo.
Make yourself at home in one of the 3 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and coffee/tea in a common area. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Cash deposit required
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 52.79 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Cashless payment methods are available for all transactions.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 150 for adults and MXN 150 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Zócalo
1.3 km / 0.8 mi
Lake Bacalar
1.3 km / 0.8 mi
Fort of San Felipe
1.3 km / 0.8 mi
Laguna Bacalar Ecological Park
1.3 km / 0.8 mi
Ecopark Bacalar
1.6 km / 1 mi
Municipal Spa of Bacalar
1.9 km / 1.2 mi
Cenote Negro
2.3 km / 1.4 mi
Polytechnic University of Bacalar
2.9 km / 1.8 mi
Cenote Esmeralda
4.1 km / 2.5 mi
Cenote Cocalitos
5.9 km / 3.6 mi
Cenote Azul
6.2 km / 3.8 mi
Laguna Milagros
28.1 km / 17.5 mi
Payo Obispo Zoo
38.4 km / 23.9 mi
Palacio Municipal De Othon P. Blanco
38.8 km / 24.1 mi
Chetumal Ferry Terminal
39.5 km / 24.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Casa Zazil
50
reviews shown
Khadeem
Good stay, worth the money.
Very basic, but it was clean and good service at check in. Breakfast was included and was very good! Will definitely return if ever in the area.
Miranda
Amazing hosts, wonderful breakfast, great location
Casa Zazil is fabulous!! The owners are two sisters who take great care of guests and keep their property pristine.
Every morning starts with a made to order breakfast, arranged for the specific time you would like it. In addition to the delicious meal, you get a variety of flavored waters, milks, coffee, etc.
The owners share some of their favorite locations in the area and are always quick to help. Matter of fact, they made a call to my car rental place in Cancun because I couldn’t find important information in the rental contract.
My family of four included two adults and a 15- and 12- year old. We all loved Casa Zazil and would absolutely return!!
Every morning starts with a made to order breakfast, arranged for the specific time you would like it. In addition to the delicious meal, you get a variety of flavored waters, milks, coffee, etc.
The owners share some of their favorite locations in the area and are always quick to help. Matter of fact, they made a call to my car rental place in Cancun because I couldn’t find important information in the rental contract.
My family of four included two adults and a 15- and 12- year old. We all loved Casa Zazil and would absolutely return!!
Oliver
Marta and Carmen were WONDERFUL hosts! We managed to communicate with our poquito Spanish :) They were super helpful in providing recommendations for things to do and places to eat. They also helped us organise a private boat tour of the lake as we have very limited time due to the bus schedule to get to our next destination. They also have a great deal with a tour provider if you have time for a 1/2 day tour, much more reasonable than other online or in town. The property was only a 5 min walk to the ADO bus terminal, which was very convenient for us and only a 10min walk to the lake and restaurants. Also, the BREAKFAST, it can’t be forgotten - it was amazing!! Beautiful fruit, delicious eggs and pancakes for the kids. Homemade juices and endless coffee, was all perfect. Thank you again, we wish we had longer!
João
Free parking monitored by camera. Nice decoration. Attention to detail. Hot shower. The owner/staff is very friendly goes above and beyond. Breakfast was the highlight: they don't have a buffet, instead they cook for you and serve in the garden. Very personal service. It's close to the highway but not far from the city center. We were positively surprised and will stay there again.
Claus
Was a very nice stay at Casa Zazil. We were travelling with my family and our host was fantastic.
saul
great place
This was a great place to stay. Martha the host was very friendly and helpful. We had a great time in Bacalar.
Brenda
This is a very sweet little hotel. It’s quite new with modern touches in the room that provide nice ambiance. Super immaculate, the beds and pillows are very comfortable and the linens are good quality. The room is large with lots of space to hang clothes and store luggage. Lots of hot water and good pressure in the shower. There’s a nice little outdoor courtyard where breakfast is served. We stayed three nights and were served three different and very tasty breakfast meals. The hotel is operated by a lovely family who go out of their way to make your stay enjoyable.
Lourdes
Seguro que regreso a Casa Zazil🏠
Muy recomendable este pequeño lugar súper cómodo, las encargadas Martha y Carmen , son muy amables y los desayunos que hacen son completos, deliciosos y diferentes cada mañana . Y hay muchos lugares cerca de allí si necesitas comprar algo y transporte, no falta dada.
Y además ellas Te dan mucha información para sugerir a donde ir , yo volvería al mismo lugar a hospedarme a Casa Zazil , si regreso a ese hermoso lugar de Bacaiar, son muy amables y serviciales y muy limpio todo, recomendado al 100 %
Y además ellas Te dan mucha información para sugerir a donde ir , yo volvería al mismo lugar a hospedarme a Casa Zazil , si regreso a ese hermoso lugar de Bacaiar, son muy amables y serviciales y muy limpio todo, recomendado al 100 %
Norbert
Super little hotel
This place is amazing. Super clean, absolutely secure and close to everything. The owners are very nice and ready to help their guests with whatever needs they have . Highly recommended.
Verified traveler
Marta the owner went out of her way to make us feel comfortable. Room is great. She gave us a lot of information and recommended the 2-hr boat tour and they came to get us at the hotel. The lake is beautiful and the spa really comforting (on the tour). Then they gave us transportation to Cenote Azul, where we swam and sat at the restaurant. We walked back the 5 kms but you can take a taxi. You can also swin at Cenote Cocalitos which is just besides.
Robert
Nice hotel in Mexican paradise town
Great stay at Casa Zazil. As soon as we arrived we were treated very well by the owners. It is a small location, but very conveniently located next to the highway. You also get a parking spot right next to your room. The owners will help you with anything needed. Any information is properly and promptly given by the owners. They recommended us a great tour right away where we could see the different cenotes at the lagoon. Furthermore, they recommended us great places for dinner and for a nice bar for drinks and music. The rooms are modern and cozy. I recommend anyone who is staying at Bacalar to stay at this great location.
Abraham
Maravillosa estancia!
Todo exelente! Lo recomiendo al 100%
Todo exelente! Lo recomiendo al 100%
ZenCommando.com
Very good location. Walking distance from ADO bus stop/terminal and walking distance to the lagoon and Bacalar center. Room was clean with updated accessories. Positive experience with staff checking us in and taking care of us - Excellent customer service!! I will stay here again.
E
We stayed at this hotel back in October and have been slow to write a review. We were made to feel exceptionally welcome by the owners - in spite of the language barrier (be ready to use Google translate a lot if you're not a Spanish speaker!) they couldn't do enough to help. They offered us a ride to local cities and attractions and had loads of suggestions about things to see and do in Bacalar. The hotel itself was immaculate. Our only minor complaints were a lack of fridge in the room and only instant coffee at breakfast. But the care, attention and friendliness of the owners more than made up for these! We'd definitely return if in Bacalar again - which I hope we will be!
Rosario
Room was very clean very cossy. The ownwers Carmen and Martha are awesone people. They took us around town and showed us for local breakfast.
Verified traveler
Modern Accommodations / Local Vibe
We loved it here. Very personalized service and recommendations. Our host went above and beyond to make our trip to Bacalar special and interesting. You can walk downtown in about 10-15 minutes and see the local neighborhood or call a cab easily. Personalized light breakfast in the morning - let them know in advance if you want something special. Great if you want to get a feel for the town rather than stay on the Laguna. Note: brush up on your Spanish
Armando
La atencion y está a 15 minutos del centro o la laguna
xavier
La habitación limpia muy cómoda. La dueña super amable! El desayuno delicioso! Excelente atención.
Ampliamente recomendado.
Ampliamente recomendado.
MIRYAM ALEJANDRA HERMOSILLO
La atencion super, muy amables, todo perfecto
Francisco Javier
Recomendable
Excelente servicio y atención por parte de la señora Carmen
Mathias
Danke für die Gastfreundschaft!
Coole und herzensliebe Zwillingsschwestern bewirten dieses kleine aber feine Domizil! Sie sind sehr aufmerksam und geben alles für ihre Gäste! Die Zimmer sind zwar eher klein für 4 Gäste, das Frühstück und der Service dafür top!!!
Laura
La stanza era davvero pulitissima, la padrona di casa FANTASTICA! Appena arrivati ci ha informato subito su tutte le cose che era possibile fare nei dintorni e ha dato la sua disponibilità per eventuali prenotazioni con prezzi inferiori (dicendoci di chiedere prima in centro per avere la certezza); noi abbiamo chiesto e infatti abbiamo poi prenotato la gita in barca in laguna tramite lei!
Il centro è raggiungibile a piedi con una passeggiata di 15 minuti, e la prima sera sera la signora è stata così carina che ci ha accompagnato per farci vedere la strada. Per colazione ti fa scegliere tra più opzioni, noi abbiamo optato per i pancake e sono stati super!!
Sicuramente un posto consigliato!
Il centro è raggiungibile a piedi con una passeggiata di 15 minuti, e la prima sera sera la signora è stata così carina che ci ha accompagnato per farci vedere la strada. Per colazione ti fa scegliere tra più opzioni, noi abbiamo optato per i pancake e sono stati super!!
Sicuramente un posto consigliato!
GIACOMO
Ottima struttura. Consigliato.
Struttura recente, sopra la media. Pulitissimo, letti molto comodi, presente di piccolo frigo bar e cassaforte. Le titolari sono gentilissime, molto disponibili. Colazione super, ogni giorno cambiava menù e potevi metterti d'accordo con loro per qualsiasi esigenza o intolleranze.
Posizione strategica, a dieci minuti a piedi dal centro, la zona è tranquilla si può camminare tranquillamente a piedi. Consigliatissimo!
Posizione strategica, a dieci minuti a piedi dal centro, la zona è tranquilla si può camminare tranquillamente a piedi. Consigliatissimo!
Piga lorenzo william
Fantastico soggiorno!
Siamo rimasti molto soddisfatti del nostro soggiorno in questa struttura. Personale disponibile, gentile e cordiale. Camere pulite e confortevoli, con pulizia quotidiana. Colazione deliziosa con un menù ogni giorno diverso. Super!
elodie
séjour à bacalar super ! Hôte très accueillante disponible et sympathique je recommande!
alejandra
para empesar el pernosal no tiene etica y fueron muy groseros
Susanne
Sehr zu empfehlen
Super netter Kontakt, die Besitzerin gibt diverse Tipps für Touren. Wenn es Sprachprobleme gibt, arbeitet sie mit einer Übersetzungsapp, man muss also hier nicht unbedingt der spanischen Sprache mächtig sein. Das Frühstück ist sehr gut und wird nach Wunsch gestaltet, z. B. Pfannkuchen oder Quesadilla.
Lidia
Fue una excelente experiencia, me sentí como en casa. Las atenciones fueron espectaculares y la limpieza extraordinaria. Le recomendé a mis familiares este lugar, por la calidez de las dueñas.
David
Muy buena atención de parte del hotel nos trataron muy desde nuestra llegada nosotros viajamos en familia yo y mi esposa y nuestros hijos traemos una pequeña de 2 años y veníamos cansados del viaje y la señora Carmen muy amable nos dejó pasar a la habitación porque llegamos en la mañana también desde que llegamos nos dio precio del paseo en lancha y entradas al fuerte de bacalar que por cierto en el paseo en lancha nos cotizo el mejor precio de la zona y asta vinieron por nosotros al hotel también un buen punto a favor del hotel es que el único Oxxo que hay está a una cuadra y es 24 horas y también muy serca la terminal ADO cómo a 100 metros
Camilla
Godt hotel
Skønt ophold, men ejeren talte kun spansk. Der var rent, pænt og skøn morgenmad.
Elvia Andrea
Es un hotel pequeño atendido por unas gemelas muy atentas y especiales, súper recomendado!!!
Sebastian
Great hotel with super friendly host and a very tasty self made breakfast. We got really good local recommendations and throughly enjoyed our stay in Bacalar.
Muchas Gracias Marta, nos encanto!
Muchas Gracias Marta, nos encanto!
Blanca Estela
Excelente
LUIS FERNANDO
Excelente atención de la anfitriona
Erika
Mi experiencia
Está ubicado a unos minutos de la Laguna de los 7 colores, la anfitriona es muy amable y te da recomendaciones honestas de que lugares visites y donde comer. Las habitaciones muy limpias y cómodas
Verified traveler
Pues muy agradable para una estancia corta, la señora súper amable y accesible... nos apoyó en muchas cuestiones y estaba abierta a opciones, también accesible a Tours en la Laguna...
genaro
Muy buen servicio y atención.
Muy buena atención por parte del administrador. Todo impecable.
Pedro Jesus
Excelente servicio super amigables y amables
Verified traveler
Het was heel erg netjes, modern, uitstekende service en helpvol, prima ontbijt. Bij aankomst werd er meegedacht over de inrichting van de dag en er werden goede suggesties gedaan.
Verified traveler
Es un lugar que te sientes como en casa. La atención y el servicio es excelente. Sus instalaciones están muy bien
Verified traveler
Instalaciones muy agradables y cómodas, limpieza. La atención personal es fabulosa. Me sentí como en casa. Las anfitrionas muy atentas y amables, siempre apoyando y orientando para hacer nuestra estancia agradable tanto en Casa Zazil, como Bacalar.
Verified traveler
I loved everything about this place! Carmen is the ultimate host!!! She is such a gem!!!! I had previously messaged her to let her know my husband and I were on our honeymoon, so she beautifully decorated our room! I had also asked for a coffee machine and sure enough Carmen placed a coffee machine in our room with everything we needed to brew our morning coffee. She went out of her way to make us feel comfortable. She offered to cook us breakfast, she arranged a boat tour to take us around the lake, she gave us a map of bacalar, advised us as to where to have lunch and dinner and even gave us driving directions! She also had our room cleaned while we were gone (with our permission of course). We felt right at home and couldn't have been happier. I would stay with Carmen again without a doubt. People, if you are in Bacalar, this is where you should stay!!
Ma
Fin de semana encantador
Fue una excelente estancia, lugar tranquilo, excelente servicio y asesoria de actividades. Limpio y muy equipado. Me encantó que tienen biblia y jarra de agua. Bastante disfrutable para volver.
Me encantó que queda cerca de gasolinera, OXXO y farmacia.
Optimo para conocer de todo el hecho que sea solo habitación te obliga a salir y solo volver a Casa a lo que vas, a descansar y dormir.
Yo porté mis artículos personales de baño, quise probar lo que ofrecen y no me agradó la calidad de shampoo, acondicionador y gel de baño.
Me encantó que queda cerca de gasolinera, OXXO y farmacia.
Optimo para conocer de todo el hecho que sea solo habitación te obliga a salir y solo volver a Casa a lo que vas, a descansar y dormir.
Yo porté mis artículos personales de baño, quise probar lo que ofrecen y no me agradó la calidad de shampoo, acondicionador y gel de baño.
Mari
Buen servicio y atención buena instalaciones te ayuda el personal a ubicar puntos de interés y te dan fácilmente la explicación y oposiciónes para conocer los alrededores y planear mejor tu viaje
Gilles
Super séjour
Des patrons adorables qui font tout pour rendre votre séjour à Bacalar inoubliable, des chambres nickels, bref on recommande cet hotel !
Verified traveler
Todo perfecto un descanso ideal me gustaría volver
flayac
Proche du centre-ville, un peu trop proche d'une grande route, mais l'isolation est bonne.
La chambre est propre et confortable.
La chambre est propre et confortable.
Verified traveler
Todo bien, sin problema, gente amable he interesados en atenderte.
Francisco Alberto
Magnífico servicio
Excelente servicio, siempre pendiente de los clientes, magníficos anfitriones
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