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Puerta Del Cielo Hotel Origen
Merida - Yucatan · Mexico
Carretera Federal Bacalar-xtomocView location
9.6/10Excellent157 Reviews
Cleanliness9.8/10 9.8
Service10.0/10 10.0
Comfort9.4/10 9.4
Condition9.6/10 9.6
Amenities9.6/10 9.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Puerta Del Cielo Hotel Origen
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a banquet hall. At Puerta del Cielo Hotel Origen, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Cooked-to-order breakfasts are available daily from 7:30 AM to noon for a fee. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 14 air-conditioned rooms featuring espresso makers and Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Distances are displayed to the nearest 0.
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With a stay at Puerta del Cielo Hotel Origen in Bacalar, you'll be near the airport, steps from Lake Bacalar and a 3-minute drive from Laguna Bacalar Ecological Park. This hotel is 1.4 mi (2.2 km) from Polytechnic University of Bacalar and 1.6 mi (2.6 km) from Ecopark Bacalar.
Make yourself at home in one of the 14 air-conditioned rooms featuring espresso makers and Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Beach services
Non-smoking
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Children not allowed
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 3500.00 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 8:00 AM to 6:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
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Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Long-term renters welcome
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 010-007-002759/2024
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 250 to 500 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Lake Bacalar
0.1 km / 0.1 mi
Polytechnic University of Bacalar
2.2 km / 1.4 mi
Ecopark Bacalar
2.5 km / 1.6 mi
Laguna Bacalar Ecological Park
2.7 km / 1.7 mi
Zócalo
3.5 km / 2.2 mi
Fort of San Felipe
3.6 km / 2.2 mi
Municipal Spa of Bacalar
4.1 km / 2.5 mi
Cenote Negro
4.8 km / 3 mi
Cenote Cocalitos
8.3 km / 5.2 mi
Cenote Azul
8.4 km / 5.2 mi
Cenote Esmeralda
9.3 km / 5.8 mi
Laguna Milagros
30.4 km / 18.9 mi
Ichkabal
39.3 km / 24.4 mi
Palacio Municipal De Othon P. Blanco
41 km / 25.5 mi
Chetumal Ferry Terminal
41.8 km / 26 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 14
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Banquet hall
- Spa treatments
- Breakfast
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE LAKE VIEWSUITE • LAKE VIEWSUI.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
SUITE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO SUPERIOR QUEEN BEDSTUDIO • SUPERIOR QUEEN BEDSTU.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
STUDIO SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room GARDEN VIEWRoom • GARDEN VIEWROO.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
Room GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SEA VIEWSUITE • SEA VIEW • 1 BedroomSUI.VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
SUITE SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VM
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
DOUBLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room WITH VIEWSRoom • WITH VIEWSROO.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
Room WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SIDE SEA VIEWDOUBLE • SIDE SEA VIEW • 1 BedroomDBL.SS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SIDE SEA VIEW
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
DOUBLE SIDE SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SIDE SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SS
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO GRANDSTUDIO • GRANDSTU.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
STUDIO GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: STU.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR SEA VIEWSUITE • SUPERIOR SEA VIEW • 1 BedroomSUI.SU-VM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR SEA VIEW
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
SUITE SUPERIOR SEA VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR SEA VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU-VM
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SUPERIOR WITH VIEWSSUITE • SUPERIOR WITH VIEWSSUI.SU-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
SUITE SUPERIOR WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO LAGOON VIEWSTUDIO • LAGOON VIEWSTU.VL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
STUDIO LAGOON VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- LAGOON VIEW
Adult and child limits apply within the room's total guest limit.
Room code: STU.VL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH TERRACE WITH VIEWSDOUBLE • WITH TERRACE WITH VIEWSDBL.TR-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH TERRACE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuerta Del Cielo Hotel Origen
DOUBLE WITH TERRACE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH TERRACE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.TR-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Puerta Del Cielo Hotel Origen
75
reviews shown
Demian
Last day we had very little service around the property but overall a great stay!
RAUL
Todo excelente , instalaciones ,limpiza y personal muy atento
Luis Miguel
el personal muy amable en todo momento.
Beth
Room was very clean. Staff kind and helpful. The lagoon is incredible!
Erwin
Very welcoming staff and excellent service, nice garden and great food. The room was very smelly as we entered in, it smelled like if it hadn't been in use for a while.
Alberto
Cumple
Jean
The hotel was very secure 24/7. All the staff were friendly, helpful and very professional. The chefs created a culinary experience with their dishes. The property is well maintained and very clean. This was a wonderful first experience at a boutique hotel
Gabriela
Staff wasn’t very helpfulOther than that
William
Great hotel in Bacalar with an amazing view of the lake, excellent food and an amazing staff. Highly recommended!
Karina
Great views, friendly staff.
Jason
Serene, beautiful property with a great lagoon view. Super easy parking and secure entrance. We stayed in two room types and thought both were excellent (lagoon view suite, and partial lagoon view room). The overall vibe was nice with chill electronic music playing and waiters roaming to make sure you had all you needed, the food an drinks were excellent (ate multiple meals during our stay). Only critique would be that the lounge chairs facing the lagoon are limited in number, and other guests would hold them by placing a towel down even though they would not show back up for hours, leaving no chairs left to enjoy - wish the hotel would put a policy about this.
eve
Loved it for anight
Enrique
Nice quiet hotel! The employees are great.
Gina
Beautiful properties, impeccable service, and very cool rooms. will go back
Jorge Carlos
Excelente hotel, sin duda voy a regresar. El staff muy amable y servicial, la comida deliciosa y la ubicación perfecta
Roberto
Overrated overate overrated overpriced overrated overpriced overrated overpriced overrated
Yameli
Hotel Boutique con atención al detalle y tranquilo. Amé la comodidad de mi habitación, que tenía un balcón con vista a la Laguna. La tina de baño riquísima y la cama muy cómoda. El ambiente es tranquilo y la atención muy buena. Como para relajarse y desconectarse un rato.
Lesly
Awesome stay! Would definitely stay there again!
José Pablo Cabeza
Excelente propiedad en un lugar increíble, el servicio siempre fue excediendo nuestras expectativas y el personal siempre está al pendiente de tus necesidades
Philip
Stunning stay
We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Paola
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Mark
Wonderful staff. New, very clean and nicely designed rooms.
Cheryl
I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Juliana
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
John
The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
Louis
Amazing stay, amazing hotel
Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Gabriela
El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Karen
Beautiful property
Artemio
Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Steven D
Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Ashton
Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax
Juan
Service attitude from personnel
Very accommodating
Very accommodating
Corrina
We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Francisco Javier Rodriguez
Excelente servicio, siempre con una gran sonrisa
Maria
A perfect stay in paradise.
This is probably one of the nicest boutique hotels I have seen in Bacalar. It's luxurious and not over priced. My room was upstairs with a partial lagoon view. It felt very private and extremely comfortable although I'd say the beds are on the small side but I'm a solo traveller so wasn't an issue for me. It's a little out of the town but taxis are so cheap no more than 50 pesos. I loved the huge outdoor bathtub. The pool area was very nice and there's a deck leading to the lagoon. Food was very very good, the chef was accommodating to my specific requirements and it didn't work out very expensive. Service by all staff is exceptional here. Hotel was so quiet I sometimes felt like the only guest. I'd highly recommend this beautiful hotel.
Freddy
Hermoso lugar
El lugar lindo, accesible a la laguna, con 2 piscinas, la comida excelente y la atencion personalizada y todos amables, sonrientes. Un lugar para repetir. Privado y garantizada relajacion.
Daniel
Puerta Del Cielo is a place that1 1minute by minute as you spend time there you notice the beautiful care and attwnrion to the details in everything from the room irself, the restrooms and showers, the jacuzzi tub, etc. Down to the stone walls, bar area, the lighted pools etc. Everithing invites you to relax and enjoy life. In addition the entirr staff were truly wonderful. Just simply a place to go back anytime you can.
Hugo
El hotel esta en general muy bien, la atencion es superior y dedicada, todo el personal es muy amable y la comida es excelente, desayunamos y cenamos y todo de optima calidad, una noche cenamos a la orilla de la laguna y vino especialmente el chef a sugerirnos y limpiar un pescado a la sal delicioso.
Las areas de oportunidad estan en el mantenimiento de algunos detalles del edificio y del mobiliario. Felicitamos a la gerencia ya que todo su personal es muy servicial.
Las areas de oportunidad estan en el mantenimiento de algunos detalles del edificio y del mobiliario. Felicitamos a la gerencia ya que todo su personal es muy servicial.
Asvel
La estancia fue muy agradable, tranquila, lo único que no nos agrado fue que al llegar hotel nos pidieron un monto de depósito (cómo garantía), aún teniendo pagadas las reservas.
Miriam
El hotel es hermoso y el personal aún más …, la vista inigualable el menú delicioso.. súper recomendable
Sandrine
Très belle chambre avec une immense salle de bain !
Très belle terrasse avec baignoire extérieure et un hamac
L’hôtel a 2 petites piscines et un ponton pour accéder directement à la lagune.
Même si la grand route est proche, une fois dans l’hôtel nous n’entendons aucun bruit.
Belle surprise lors du repas lorsque le chef vient préparer la viande et le poisson en croûte de sel à votre table !!!
Très belle terrasse avec baignoire extérieure et un hamac
L’hôtel a 2 petites piscines et un ponton pour accéder directement à la lagune.
Même si la grand route est proche, une fois dans l’hôtel nous n’entendons aucun bruit.
Belle surprise lors du repas lorsque le chef vient préparer la viande et le poisson en croûte de sel à votre table !!!
Maritza
Hermosa vista al lago, personal muy amable, excelente comida
Jan
Positiv
-sehr schön gelegenes Hotel mit direktem Bezug zur Lagune.
-Zimmer sehr groß und geräumig, traumhafter Ausblick auf den See
-Service sehr nett und zuvorkommend
-Essen in sehr guter Qualität und Größe der Portion
Negativ
-wir haben in dem Hotel Ruhe gesucht und leider das Gegenteil gefunden: direkt neben dem Hotel und neben unserem Balkon war eine große Baustelle, sodass wir zum Teil unerträglichem Lärm ausgesetzt waren. Es wurden große Arbeiten mit Presslufthammer und fällen einer Palme, direkt an meinem Geburtstagstisch, durchgeführt. Dies hat den Aufenthalt leider sehr stark negativ beeinflusst, sodass wir froh waren, wenn wir außerhalb des Hotels den Tag verplant hatten. Schade!
-Als entscheidende Info für alle weiteren Gäste: die Baustelle sah noch sehr roh aus, sodass man davon ausgehen sollte, dass sie mindestens noch 6 Monate anhält.
-sehr schön gelegenes Hotel mit direktem Bezug zur Lagune.
-Zimmer sehr groß und geräumig, traumhafter Ausblick auf den See
-Service sehr nett und zuvorkommend
-Essen in sehr guter Qualität und Größe der Portion
Negativ
-wir haben in dem Hotel Ruhe gesucht und leider das Gegenteil gefunden: direkt neben dem Hotel und neben unserem Balkon war eine große Baustelle, sodass wir zum Teil unerträglichem Lärm ausgesetzt waren. Es wurden große Arbeiten mit Presslufthammer und fällen einer Palme, direkt an meinem Geburtstagstisch, durchgeführt. Dies hat den Aufenthalt leider sehr stark negativ beeinflusst, sodass wir froh waren, wenn wir außerhalb des Hotels den Tag verplant hatten. Schade!
-Als entscheidende Info für alle weiteren Gäste: die Baustelle sah noch sehr roh aus, sodass man davon ausgehen sollte, dass sie mindestens noch 6 Monate anhält.
Sofia
The hotel is super cute and welcoming. The staff is wonderful and helpful at all times, always caring about our experience in the hotel. It was my birthday and they decorated our room and gave us a bottle of sparkling.
You cannot miss the private dinner experience. We had it on the bangalo, the food was amazing (order the catch of the day) and the vibes were immaculate. We will never forget that night!
We truly loved our experience in Bacalar! The lake is so amazing to swim and hotel is close to the city center!
You cannot miss the private dinner experience. We had it on the bangalo, the food was amazing (order the catch of the day) and the vibes were immaculate. We will never forget that night!
We truly loved our experience in Bacalar! The lake is so amazing to swim and hotel is close to the city center!
Juana Aurora
Recomendable para tener una completa relajación y atención exelente
LEONARDO
Una experiencia única el hotel puerta del cielo
Omar
Excelente
JOSE
La habitación muy bonita cómoda
Con baño, terraza con tina y hamaca
Con baño, terraza con tina y hamaca
Corinna
Das Personal war sehr freundlich und zuvorkommend. Der Blick auf die Lagune ist sehr schön. Das Abendessen im Hotel ist sehr zu empfehlen, insbesondere das Thunfisch-Tatar.
Andrea
La comida y el bar EXCELENTES!!!!!!!!!!!!!! La atención sin igual, 10/10 would recommend
Eleuterio
Lugar agradable pero les falta varias opciones: A) Kayak deberia ofrecer uno o dos con remos B) ofrecer o rentar chaleco salvavidas C) en 1.5 horas en la alberca ningun mesero se acerco y no pudimos ordenar bebidas
Daniel
Excelente atención y gastronomía
Sandy Guadalupe
Personal muy amable y la comida deliciosa
haidee
La habitación estaba Linda, nos regalaron una botella de vino, la atención fue excelente y la comida del restaurante estaba deliciosa. Sin duda volvería ir.
JOSE ANTONIO
EXCELENTE
BASTANTE BUENA, MUY AGRADABLE
Sandra
La localizaci
Maria Manuela
Gracias
Maria Jose
La comida y excelente trato de todos
Karla Joanna Ruan
Excelente hotel, destaca mucho la comida, siempre deliciosa; y el personal siempre atento, amable y disponible.
Instalaciones muy bonitas y tranquilas.
El hotel se encuentra en carretera por lo que solamente puedes trasladarte en auto/taxi pero todos los de la zona están igual.
Lo recomiendo y volvería a hospedarme en este lugar sin dudarlo.
Instalaciones muy bonitas y tranquilas.
El hotel se encuentra en carretera por lo que solamente puedes trasladarte en auto/taxi pero todos los de la zona están igual.
Lo recomiendo y volvería a hospedarme en este lugar sin dudarlo.
Verified traveler
Excelente atencion ,lugar ,comida deliciosa
Increible lugar, atención 1000%, todo el personal es muy amable , son muy atentos , la comida es sumamente deliciosa , los cocteles , la limpieza , un lugar para descansar , ojala hubiera más lugares como este donde literal te sientes de vacaciones , realmente pocos lugares con el profesionalismo y la actitud de este .
Juan
Para descansar y comer bien al lado de la Laguna
Excelente lugar junto a la Laguna. Lejos de todo el movimiento pero cerca cuando quieres visitar el Pueblo Mágico. El servicio es excelente, el hotel hermoso, la comida deliciosa y el ambiente perfecto.
Alexander
very noisy - couldn't sleep well!
This hotel is very noisy. I spent three nights there and got very little sleep. The hotel is located on a narrow strip of land between a busy main road and the lagoon. While the side facing the lagoon is quiet, we had a room (mid-range price category) closest to the road. There is a constant hum of engines, especially motorcycles and trucks, even at night. Additionally, there was a noise from a compressor, like that of an air conditioner or pump, heard loudly at night. The bar is also located in this area, where early in the morning there is clattering of dishes and the loud sound of a juicer being turned on. This not being enough, there is also a construction side next to the hotel with hammering noise during the day. This hotel is not suitable for noise-sensitive people!
Juan
No me gusto
No es un hotel de buena calidad , me dieron una habitación que parece mazmorra, sin luz y menos para ese precio . Parece una vecindad , seguro la habitación a que da a la laguna está bien pero la mía para nada
Jorge
Excelente lugar para descansar, comer Delicioso y sentirse consentido por todo el personal, además de tener una hermosa vista a la laguna. Sin duda uno de los mejores lugares para hospedarse.
Vanessa
Parfait si vous aimez la musique “lounge”
Les + :
Petit hôtel confortable et propre, avec accès direct à la lagune et situé à quelques minutes de voiture du centre de Bacalar.
Personnel très agréable.
Nous avons mangé deux fois sur place durant notre séjour (un petit-déjeuner et un repas du soir) et c’était délicieux.
LE - :
Notre suite studio “vue lagon” avait surtout une vue sur la piscine au premier plan. Le plus dérangeant est que de la musique type “lounge” est diffusée assez fort et non stop du matin au soir notamment au bord de la piscine. Peu agréable donc pour profiter de notre terrasse. Si nous avions su nous aurions réservé un autre type de chambre. Dommage car cela gâche un peu l’expérience.
Petit hôtel confortable et propre, avec accès direct à la lagune et situé à quelques minutes de voiture du centre de Bacalar.
Personnel très agréable.
Nous avons mangé deux fois sur place durant notre séjour (un petit-déjeuner et un repas du soir) et c’était délicieux.
LE - :
Notre suite studio “vue lagon” avait surtout une vue sur la piscine au premier plan. Le plus dérangeant est que de la musique type “lounge” est diffusée assez fort et non stop du matin au soir notamment au bord de la piscine. Peu agréable donc pour profiter de notre terrasse. Si nous avions su nous aurions réservé un autre type de chambre. Dommage car cela gâche un peu l’expérience.
JUAN
El hotel está muy bonito, el servicio es excelente y la comida del restaurante es espectacular.
Florian
Magnifique hôtel et un chef cuisinier à étoiler
Une vue sur le lac à couper le souffle, une équipe de service au top et surtour un chef cuisinier hors pair qui vaut un étoilé! Je recommande 1000 fois cet hôtel.
Pedro Fernandez
Un maravilloso lugar para disfrutar de la naturaleza
Nathalie
Un service hors pair, l'hôtel très propre.
Les chambres au bord de la lagune sont spacieuses. Très zen sur le site, l'hôtel au goût du jour/Moderne.
Les cocktails sont délicieux avec un excellent menu varié.
Certainement dans les tops des hôtels à Bacalar
5 min de taxi pour ce rendre au Centro.
Garde de sécurité 24/24.
Point faible la localisation pour la Lagune.
En fait de notre passage à Bacalar ce fut notre coup de coeur ❤️
Les chambres au bord de la lagune sont spacieuses. Très zen sur le site, l'hôtel au goût du jour/Moderne.
Les cocktails sont délicieux avec un excellent menu varié.
Certainement dans les tops des hôtels à Bacalar
5 min de taxi pour ce rendre au Centro.
Garde de sécurité 24/24.
Point faible la localisation pour la Lagune.
En fait de notre passage à Bacalar ce fut notre coup de coeur ❤️
Roberto
Excelente servicio
Todo muy lindo, lo recomendamos mucho excelente para descansar
Sandra Luz
Fue una experiencia muy agradable!!
Todo el personal es muy amable, detallista y servicial. Limpio. Las habitaciones cómodas y no hay ruidos externos. Me encantó la terraza con vista a la Laguna y la alberca con acceso a la Laguna. Es un excelente lugar para descansar y disfrutar de la naturaleza
Todo el personal es muy amable, detallista y servicial. Limpio. Las habitaciones cómodas y no hay ruidos externos. Me encantó la terraza con vista a la Laguna y la alberca con acceso a la Laguna. Es un excelente lugar para descansar y disfrutar de la naturaleza
Verified traveler
Nunca dejo reseñas pero este hotel amerita que lo haga. Nuestro hospedaje fue corto pero la experiencia fue memorable. Pasé mi cumpleaños aquí y tuvieron muy buenos detalles para que no pasara desapercibido. Decir que el servicio es excelente, me parece poco; nos hicieron sentir como si fuéramos los únicos huéspedes. Su comida es buenísima. Salimos del hotel para conocer el pueblo, pero decidimos no comer en otro lugar que no fuera el hotel por lo mismo. En pocas palabras, superó nuestras expectativas.
Niltze Citlali Hernández
Escogí la suite frente a la laguna, todo muy bello, el cuarto tenía una decoración increíble, el baño con todo lo necesario, me encantó hospedarme en este hotel. El servicio del personal fue muy amable y respuetuoso, muy atentos. Lo único que no me agradó, fue el que se realizaran cenas en la palapa, la cual daba directo a mi cuarto y mi cuarto se ve hacia las personas, por lo que después de las 9-11 pm sigue habiendo gente ahí que te esta mirando y no es cómodo tampoco estar escuchando todas las conversaciones, esa parte fue \"invasiva\" e \"intranquila\" cuando una solo quiere descansar o disfrutar del cuarto o de la tina (que estaba afuera del cuarto), de ahí en fuera todo estuvo genial. Los precios del menú algo elevados y lo triste fue que no cuentan con opciones veganas, siempre tuve que salir a buscar restaurantes veganos al centro.
Ivan Javier
Nos encantó el lugar, la hospitalidad fue super amena y la gente muy servicial, nos trataron de maravilla y en un hotel tan bonito eso complementa a la perfección!!
Nos vamos mega contentos .
Vamos a regresar!!
Lo único es que no tiene estacionamiento, pero cuidan super bien afuera, tienen cámaras y seguridad. (Un techito para los autos estaría de lujo por el calor Hehe)
Nos vamos mega contentos .
Vamos a regresar!!
Lo único es que no tiene estacionamiento, pero cuidan super bien afuera, tienen cámaras y seguridad. (Un techito para los autos estaría de lujo por el calor Hehe)
Carlos
Me encantó
Location & surroundings
Puerta Del Cielo Hotel Origen
Carretera Federal Bacalar-xtomoc, Bacalar, Mexico
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Puerta Del Cielo Hotel Origen
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