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Fiesta Inn Chetumal
Chetumal · Mexico
Av. Alvaro Obregon No.229 Esq. Av. Independencia CView location
8.8/10Excellent1,014 Reviews
Cleanliness8.8/10 8.8
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition8.4/10 8.4
Amenities8.6/10 8.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Fiesta Inn Chetumal
This modern hotel is situated in the heart of Chetumal's city centre, offering easy access to the corporate area for business travellers and to sightseeing opportunities for those travelling for leisure.
The Palacio del Gobierno is only a 7-minute walk, and the Museum of Mayan Culture is just a short stroll away. Also within easy reach are the Hondo River and Bacalar Lagoon as well as the Kohunlich and Dzibanche archaeological sites.
The hotel's comfortable guest rooms feature modern designs with sleek, polished floors and spacious work desks. Each comes with air-conditioning, private en suite bathroom and a flat-screen LCD television with cable channels. Guests can enjoy breakfast in bed with 24-hour room service or take meals in the contemporary restaurant.
There is also a gym, lounge and conference room, and covered parking is available. The hotel offers free Airport-Hotel-Airport shuttle service
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With a stay at Fiesta Inn Chetumal Hotel, you'll be centrally located in Chetumal, within a 10-minute walk of Palacio de Gobierno and Chetumal Ferry Terminal. This hotel is 0.5 mi (0.8 km) from Museo de la Ciudad and 2.2 mi (3.6 km) from Payo Obispo Zoo.
Make yourself at home in one of the 131 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
12:00 PM
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Free onsite COVID-19 testing (PCR) is available
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 0.97 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Property Registration Number 008-025-003273/2026
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Optional fees
- Fee for buffet breakfast: approximately USD 20 to 20 for adults, and USD 13 to 13 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Explanada de la Bandera
0.4 km / 0.3 mi
Palacio de Gobierno
0.4 km / 0.3 mi
Malecón de Chetumal
0.4 km / 0.3 mi
Chetumal Ferry Terminal
0.5 km / 0.3 mi
Palacio Municipal De Othon P. Blanco
0.5 km / 0.3 mi
Museo de la Ciudad
0.7 km / 0.5 mi
Fisherman's Fountain
0.9 km / 0.5 mi
Museum of Maya Culture
1.1 km / 0.7 mi
Lighthouse Museum
1.7 km / 1 mi
Mega Escultura
2.5 km / 1.5 mi
Planetarium Yook'ol Kaab
3.1 km / 1.9 mi
Payo Obispo Zoo
3.1 km / 2 mi
Dos Mulas
3.3 km / 2.1 mi
Santuario del Manati
3.9 km / 2.4 mi
Dr. Alfredo Barrera Marin Botanical Garden
3.9 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2013
- Total number of rooms: 131
- Number of floors (main building): 8
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Beach
- Golf course
Show 39 more facilities & services
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
- Medical serviceExtra charge
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Shop
- Terrace
- Sun terraceExtra charge
- Gym
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Banquet hall
- Air conditioning in Restaurant
- Rooftop bar: 1
- Conference room
- Meeting room
- Business centre
- Audio-visual equipment rentalExtra charge
- Outdoor freshwater pool: 1
- Sun loungersExtra charge
- Kids’ club
- Breakfast buffet
- Non-smoking establishment
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 40 m²JSU.KG
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Safe
- Living room: 1
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
Show all 14 amenities
- TV
- Hairdryer
- Shower
- Bathroom
- Cot on demand
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
JUNIOR SUITE KING SIZE BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 40 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Room amenities
- Wheelchair-accessible
- Safe
- Living room: 1
- Individually adjustable heating
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Internet access
- TV
- Hairdryer
- Shower
- Bathroom
- Cot on demand
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIOR KING BEDRoom • SUPERIOR KING BED • 1 Bedroom • 32 m²ROO.KG-SU
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- TV
- Wi-fi
- Hairdryer
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
Show all 12 amenities
- Individually adjustable heating
- Safe
- Shower
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
Room SUPERIOR KING BED
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG-SU
Room amenities
- Bathroom
- TV
- Wi-fi
- Hairdryer
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Shower
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room SUPERIOR TWO DOUBLE BEDSRoom • SUPERIOR TWO DOUBLE BEDS • 1 Bedroom • 32 m²ROO.2D-SU
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Shower
- Hairdryer
- TV
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
Show all 13 amenities
- Individually adjustable heating
- Safe
- Wheelchair-accessible
- Wi-fi
- Cot on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
Room SUPERIOR TWO DOUBLE BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2D-SU
Room amenities
- Bathroom
- Shower
- Hairdryer
- TV
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Individually adjustable heating
- Safe
- Wheelchair-accessible
- Wi-fi
- Cot on demand
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
DOUBLE SUPERIOR TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFiesta Inn Chetumal
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Fiesta Inn Chetumal
100
reviews shown
Sophie
The room was spacious, clean and well designed. The bed was very comfortable.
Tony kwokming
Ok
Jorge
Great place to stay! The location is excellent, with everything conveniently within easy reach. The accommodations were comfortable, and the overall experience was enjoyable. I would definitely recommend this hotel to anyone visiting the area.
Melissa
The staff were very friendly and helpful. The rooms weee specious and clean. Nice place to stay at especially if on a business trip.
Thyra
The Staff was amazing...
Caroline
Although we booked for 3 adults in the room there were only 2 towels. Had to ask for another one.
The bathroom sink is not in the bathroom! Not much privacy, not a good mirror above it.
Nice hot shower.
Overpriced breakfast.
The bathroom sink is not in the bathroom! Not much privacy, not a good mirror above it.
Nice hot shower.
Overpriced breakfast.
Patricia
El hotel está muy deteriorada para la ubicación, tiempo de construcción y precio.
La habitación muy pequeña para dos camas matrimoniales.
Sus cortinas sucias y en mal estado.
La puerta del baño al querer ingresar a esté topa con la taza del baño.
La taza del baño se movía había que utilizarla con mucho cuidado por estar floja, insegura e inestable.
La barra de agarre para discapacitado, la tienen a lado de la puerta de cristal, poniendo en riesgo a quién utilice está.
La alberca estaba sucia con restos aún de grasa por bloqueadores y con verdin.
En dos ocaciones pedimos se limpiará, la primera vez nos dijeron que lo harían y no fue así.
Solicitamos por segunda ocasión que limpiarán está y tampoco se realizó.
Por otro lado nos fueron a tocar en dos ocasiones la puerta de nuestro cuarto, argumentando revisión de rutina, en nuestra primera noche fue echa a las 8 de la noche por practicantes, según nos dijeron al preguntar quiénes eran.
Después por una señora que decía ser parte del personal del hotel, está la realizó a las 10 de la mañana, en nuestro segundo día de estancia.
Al entrar al cuarto sentí el olor de los orines y vi el baño con moho, como aun estaba en el pasillo la camarista , le pedí cloro, que me dio y lo puse para que se quitara tanto el olor y limpiar de moho las paredes.
Solo rescato de ahí al cantinero y al maletero.
Creí que por ser de los mas recientes y en el centro y por el nombre era bueno. PERO DECEPCIÓN.
La habitación muy pequeña para dos camas matrimoniales.
Sus cortinas sucias y en mal estado.
La puerta del baño al querer ingresar a esté topa con la taza del baño.
La taza del baño se movía había que utilizarla con mucho cuidado por estar floja, insegura e inestable.
La barra de agarre para discapacitado, la tienen a lado de la puerta de cristal, poniendo en riesgo a quién utilice está.
La alberca estaba sucia con restos aún de grasa por bloqueadores y con verdin.
En dos ocaciones pedimos se limpiará, la primera vez nos dijeron que lo harían y no fue así.
Solicitamos por segunda ocasión que limpiarán está y tampoco se realizó.
Por otro lado nos fueron a tocar en dos ocasiones la puerta de nuestro cuarto, argumentando revisión de rutina, en nuestra primera noche fue echa a las 8 de la noche por practicantes, según nos dijeron al preguntar quiénes eran.
Después por una señora que decía ser parte del personal del hotel, está la realizó a las 10 de la mañana, en nuestro segundo día de estancia.
Al entrar al cuarto sentí el olor de los orines y vi el baño con moho, como aun estaba en el pasillo la camarista , le pedí cloro, que me dio y lo puse para que se quitara tanto el olor y limpiar de moho las paredes.
Solo rescato de ahí al cantinero y al maletero.
Creí que por ser de los mas recientes y en el centro y por el nombre era bueno. PERO DECEPCIÓN.
Miguel
Great parking
Jorge
la atención de todos fue muy cordial y amigable. la comida del restaurante muy buena, si regreso !
Neptali
Muy atento el personal
Neptali
Me encanta
Frank
Nice place, excellent staff, but it’s starting to look a little run down. Nothing major, it could just benefit from a refresh.
Talia Nila
La alberca podría estar mas limpia y el deck alrededor en mejores condiciones
Abel
Very good place to Spend a Few nights. Great view and Location was Superb! Rooms were very comfortable for my Family and I. Plenty of Parking Thank you
Kalyn
The property is a bit run down but for the most part you get what u see in pictures. Also, the rooms could have been cleaner.
Shirley
Beautiful property
Phoebe
Good location. Easy walking to restaurants and boardwalk
teodulo
Na
Jahsimar
Average hotel
Rafael
Clean and convenient. Easy parking
MARIO
Fiesta inn is one of the best hotel in Chetumal. Since 12 years i stay in this hotel when i travel to Chetumal. The staff are very helpful and they are exellent. But this hotel needs renovation. The rooms are ok .
Maria Cristina
THE ROOM WAS VERY CLEAN PARKING EXCELLENT, STAFF IN FRONT DESK VERY HELPFULL.
ernest
Furniture in the suite is terrible, pool area in poor condition. Furniture in the lobby is terrible as well.
Vivian and Darrell
There is secure parking. The pool decking is worn out and in need of repair
Timothy
Good hotel for a short stopover
Jose
Very convinient location, walking distance to most attractions/ points of interest. Friendly staff, clean rooms & facilities. Recommended.
michael
Room was clean, nice hotel, large room with 2 bathrooms?!! . Restaurants were few and far between. Nice coffee 2 blocks away.
Paul
It was better than most hotels in Chetumal. They need to upgrade as room looked a little beat up. The pool was nice on the roof.
Darrel
Decent hotel for the rate.
Andrew
Rooftop pool (although the water was chilly!)
Anairis
Clean room
Danny
Staff is courteous and very professional. Bed excellent and room is clean.
Kaylon
The hotel was nice but the pool was too cold
William
Fiendly staff, good size clean room
Vanessa
Very convenient location when traveling. Very Nice Hotel near the Chetumal airport.
ian
Convenient with train transfer. Given 1 complimentary breakfast for 2 guests???
Clean nice pool on the roof.
Clean nice pool on the roof.
Ramon
Staff was great...
Ramon
Staff was great, we had a nice stay.
Juan Pablo
El cuarto tenía algunos detalles de limpieza en las sábanas, la atención del personal estuvo excelente. El área al rededor del hotel está medio fea.
Catherine
Basic but practical
William
Room was good.....location was good. Staff was good but taxi that was arranged by staff was way over priced.
Ramon
Was a quick stay, all was good.
Sarah
Staff was great! Food was great!
Kenroy
Room 306, toilet didn’t flush. At checkout the front desk was not even interested. They Just said sorry
Karla Patricia
Nos quedamos, mi esposo, mi hija y yo una semana en el hotel y todo muy tranquilo. El hotel está bien ubicado, las camaristas y los recepcionistas muy atentos, el desayuno buffet excelente y las habitación limpia y cómoda. Solo no nos gustó que la habitación no contara con refrigerador y que el piso de madera alrededor de la piscina se veía y sentía muy desgastado, hasta temiamos caernos. Como observación creo que sería conveniente que los recepcionistas aprendan inglés porque mi esposo no habla español y yo debía traducirle todo.
Erdal
Staff is always helpful
Jadon
Theres no parking
Anthony
Everything was great with exception of the bar not charging to the room and having to close out tab after every drink!
Yamani
Staff was courteous. Extended buffet options, including sea food and custom breakfast food order. However, the soap for hair and body does not foam nor have a good scent as was previously. Also, my room TV was not smart. No Netflix option
Mercedes
Yes, everything was great. From check-in to good room service, clean rooms .
Also a plus for us, the staff spoke English.
Definitely will be back when we travel through again.
Also a plus for us, the staff spoke English.
Definitely will be back when we travel through again.
Ramon
Staff was great at check in, super front desk check in girls.
Ramon
Staff was great at check in.
Sean
Very clean and quiet. The room was perfect. The roof top pool is beautiful.
Erdal
Everything was nice
Stacey
Nice pool and friendly staff
Dawn
The room was ok but the hot water was not working.
Evelyn
Hotel bonito, limpio, pueblo muy tranquilo
Faby
El teléfono del cuarto no funciona tienes que usar la aplicación watts up para comunicarte con recepción, tienen maquina de hielo en pisos que no funcionan si quería un refri pequeño tenia que rentar la suite gobernador, dicen que tienen servicios que o no funcionan o no tienen muy mal. Por la cantidad que cobran no vale la pena.
Debbie
Clean room
Ornella
lack of towels, few toiletries, lumpy pillows and overpriced breakfast
Carol
Very nice staff
Ignacio
Good
Ephraim
I didn't get the room I booked and the internet was very weak.
Rodolfo
Este hotel siempre nos da la bienvenida con un equipo muy amable y servicial.
Ruth
Good
Christian de los Angeles
Good
Udi
All great except for the fact that the internet service is non existent
Gaspari
Room included breakfast and first morning I was charged for the breakfast . Person confirmed me and had other guest walk by with a welcome while I was integrated and had to be confirmed before allowed to eat.
Tyler
Great stay ppl are very nice
Tanit
The best part was the location, within a walking distance from the ferry dock from Belize. The second best was the service in the restaurant. The rest was in a one star category. The bed sheets were old raggedy and uninviting with polyester feel. You called me your guest. Maybe you could demonstrate how much you cared instead of focusing on just profit. By the way fix the water pressure and the water temperature control. I was on level one. Couldn't imagine what it would be like to stay on the top floor.
Jessi
Great Location and very convenient if you want to rent a car. Highly recommend.
Ismer
Absolutamente espectacular
Jason
I liked that The hotel is in a convenient area. Clean and Tidy.
I didn’t like that the bathroom tiles are too slippery!
I didn’t like that the bathroom tiles are too slippery!
Tony
Free breakfast for one is ridiculous when there were 2 of us! After getting her breakfast she was informed she had to pay extra because only fruit and yogurt were allowed after she had eaten half her meal… Very misleading and totally unacceptable!
Ethan
The swimming pool should be open later
Emelda Veronica
Food limited and bed comfort 9 out of 10
Monica
Very nice stay. I booked it last minute because the air bnb i had booked turned out to be a dud. Very friendly and helpful staff
Edwin
Nice place,nice breakfast buffet, nice pool
Luanni
It
Sergio
My family and I enjoyed staying and its location made it easy for us to go around the city.
Mohammad
Room was comfortable, clean and quiet. Overall a great option when staying in Chetumal.
Vijay
The pool was full of dirt and when asked to clean it , the staff just said yes and didn’t come
Back
Back
Lisveth
Very dusty
Ramon
Nice Stay.
Good stay in Chetumal.
Roberto
Todo muy bien nos habiamos ya quedado dias antes una noche y el motivo de regresar fue wue recibimos excellent servicio la.primera vez y esta vez fui igual gran servicio para mi opinion
Laura
Excellent room
Rob
Very clean. Shower floor is very slippery. Could use more English channels on TV. Bed is so comfortable and staff is amazing.
Ramon
Good stay.
Was a good stay. Javier was great.
Mia
Good
Roberto
Amazing experience, people very friendly in my opinion
PATRICIA
We’ll Be Back—Thanks to Alberto and the Team
We had such a wonderful time at this hotel! From the moment we arrived, the service was warm and welcoming. A special thank you to Alberto Alvarez at the front desk—he was truly exceptional! He went out of his way to make sure we felt comfortable and well taken care of, and his kindness did not go unnoticed. The breakfast could use a little more variety, but everything else was lovely. We’re already looking forward to coming back!
Timothy
The property is well positioned in the town, great parking, pool, breakfast and the rooms are comfortable, however the best part is the staff! They are all friendly and accommodating!
ALFREDO SALVADOR
De bueno a mediocre
Lamentablemente, mi reciente experiencia en el Fiesta Inn Chetumal estuvo lejos de ser satisfactoria, y siento que la calidad del servicio ha decaído notablemente. Este hotel solía ser una opción confiable, con un estándar de comodidad y atención que lo destacaba en la zona, pero esta vez dejó mucho que desear.
Uno de los principales problemas fue el aire acondicionado, que simplemente no funcionaba. En una ciudad tan cálida como Chetumal, esto es inaceptable, ya que hizo que la estancia fuera incómoda, especialmente durante la noche. A pesar de reportarlo, no se resolvió de manera eficiente. Además, la presión de la regadera era tan baja que tomar una ducha se convirtió en una experiencia frustrante, casi de lágrima.
Otros detalles, como la limpieza, también dejaron que desear: encontré áreas descuidadas en la habitación y un mantenimiento general que no está a la altura de lo que uno espera de un hotel de esta cadena. El personal, aunque amable, no mostró la proactividad necesaria para solucionar los inconvenientes, lo cual agravó la situación.
Es una pena, porque el Fiesta Inn Chetumal tenía una buena reputación, pero esta vez la experiencia fue decepcionante. Espero que tomen medidas para mejorar, porque el potencial está ahí, pero la calidad actual no justifica el precio ni la expectativa. No lo recomendaría en este momento hasta que resuelvan estos problemas.
Uno de los principales problemas fue el aire acondicionado, que simplemente no funcionaba. En una ciudad tan cálida como Chetumal, esto es inaceptable, ya que hizo que la estancia fuera incómoda, especialmente durante la noche. A pesar de reportarlo, no se resolvió de manera eficiente. Además, la presión de la regadera era tan baja que tomar una ducha se convirtió en una experiencia frustrante, casi de lágrima.
Otros detalles, como la limpieza, también dejaron que desear: encontré áreas descuidadas en la habitación y un mantenimiento general que no está a la altura de lo que uno espera de un hotel de esta cadena. El personal, aunque amable, no mostró la proactividad necesaria para solucionar los inconvenientes, lo cual agravó la situación.
Es una pena, porque el Fiesta Inn Chetumal tenía una buena reputación, pero esta vez la experiencia fue decepcionante. Espero que tomen medidas para mejorar, porque el potencial está ahí, pero la calidad actual no justifica el precio ni la expectativa. No lo recomendaría en este momento hasta que resuelvan estos problemas.
Roberto
Clean rooms and common areas. Friendly staff
Nimia
This hotel is located downtown. Walking distance from every thing needed.
Sanjay
Only the internet wasn’t consistent
Erwin
Clean room, and nice bed to sleep, great hotel
Gualberto
Just the AC In the room needs to be adjusted properly. They keep it locked at 22 and it’s hot
Oscar
Everything calm and good
Owen
Everything was exceptional.
Location & surroundings
Fiesta Inn Chetumal
Av. Alvaro Obregon No.229 Esq. Av. Independencia C, Chetumal, Mexico
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Fiesta Inn Chetumal
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