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Accommodation only. Meals are usually not included.
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7.8/10Very good765 Reviews
Cleanliness8.2/10 8.2
Service7.8/10 7.8
Comfort8.0/10 8.0
Condition7.6/10 7.6
Location9.0/10 9.0
Neighborhood7.4/10 7.4
Amenities7.6/10 7.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Grand Marlon
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at Placeres, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Make yourself at home in one of the 34 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers.
Conveniences include phones, as well as safes and complimentary bottled water. Distances are displayed to the nearest 0. 1 mile and kilometer. Museo de la Ciudad - 0. 5 km / 0. 3 mi- Palacio de Gobierno - 0. 7 km / 0.
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With a stay at Hotel Grand Marlon in Chetumal (Centro Histórico), you'll be within a 10-minute walk of Museo de la Ciudad and Explanada de la Bandera. This hotel is 0.5 mi (0.7 km) from Malecón de Chetumal and 0.5 mi (0.8 km) from Palacio Municipal De Othon P. Blanco.
Make yourself at home in one of the 34 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Featured amenities include a business center, a 24-hour front desk, and luggage storage.
Popular amenities
Free WiFi
Dining services
Concierge
Gym
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
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You need to know
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 008-025-000559/2026
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Minimal age
18
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Optional fees
- Fee for local cuisine breakfast: approximately MXN 145 for adults and MXN 145 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Museo de la Ciudad
0.5 km / 0.3 mi
Explanada de la Bandera
0.6 km / 0.4 mi
Palacio de Gobierno
0.6 km / 0.4 mi
Malecón de Chetumal
0.8 km / 0.5 mi
Palacio Municipal De Othon P. Blanco
0.8 km / 0.5 mi
Museum of Maya Culture
0.8 km / 0.5 mi
Chetumal Ferry Terminal
0.8 km / 0.5 mi
Fisherman's Fountain
0.9 km / 0.6 mi
Lighthouse Museum
1.5 km / 1 mi
Mega Escultura
2.2 km / 1.4 mi
Planetarium Yook'ol Kaab
3 km / 1.9 mi
Payo Obispo Zoo
3.1 km / 1.9 mi
Dos Mulas
3.1 km / 2 mi
Santuario del Manati
4.1 km / 2.6 mi
Dr. Alfredo Barrera Marin Botanical Garden
4.1 km / 2.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 34
- hotel
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room service
- Lift access
- Terrace
- Luggage room
- Bar
Show 9 more facilities & services
- Restaurant
- Banquet hall
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Marlon
DOUBLE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Grand Marlon
100
reviews shown
Scott
Hotel Grand Marlon is a very nice hotel for a good price. We always stay there! And will continue!
Carmelito
The mattresses are very hard and need change urgently. My wife and I did not sleep well. Not recommended.
Ilan
cheat
robert
Staff and manager are not helpful. Twice arrived with confirmed reservation to discover they had sold our room. I done with them!
robert
ARRIVED with a confirmed reservation but they told us they already gave our room to someone else. No comparable room available. Staff and manager were unhelpful. Place needs renovation and a new manager. Suggest you stay somewhere else!
Jose
Great staff, parking on back.
Melany
The beds are very hard
Maria
Si cumple con lo que ofrece.
Cornell
I was very pleased with this hotel the staff was very friendly and welcoming and was in a very convenient location situated near the chechamel airport
Johannes
yes
CORDULA KOPF and JASENKO
As usual excellent service ! Thanks
Juan D
Friendly staff, clean
Peter James
Nearby Restaurants
Ervin
Beds were uncomfortable. Wifi was not working 90% of the time.
Errol
The location was well in reach of the shopping area and the restaurant on site was excellent.
Delvin
Great staff and secure parking.
Norman
The check-in clerk was very polite and the room is spacious, clean, and overall comfortable.
Frank
Good parking and location. The restaurant makes this place really good. For breakfast, room service and dinner.
Frank Gordon
Good parking. Nice size room. Well located for most of Chetumal.
Hillary
The rooms need television
Paul
Ok
Frank Gordon
All the plug sockets are tired and don’t hold plugs any more. Maybe they should be replaced throughout the hotel.
Frank Gordon
The Grand Marlon hotel is my go to place in Chetumal. Previously it had bad wi-fi for an extended period. That problem now appears to have been fixec
Erdal
Easy ro find
Frank Gordon
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Therese
The location was ok
Doreen
Everything was good as expected
Anthony
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready.
The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub.
The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub.
The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Yamani
Parking options limited. Paid parking but no reservations
Kersten
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Yadira
Loved our suite
Endu
The
Juan
The room needs more attention from staff
Verified traveler
No vayan no se arrieguen.
Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.
Dyonne
Room was clean. Our room was cleaned everyday. Our stay there was good.
Martha
The front desk was extremely helpful with all my questions.
Crystalene
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Merceli
Great spot but staff could have been more disciplined
Karl
Great
Javier
Friendly and supportive staff.
Sheraine
it was ok. Some maintenance need to be done
Doreen
Everything was good. Close to shopping area. Food served at restaurant was great.
Sherston
Hotel was clean and reception was good
Doreen
Everything was ok with me. Thanks
Marcus
Limited hot water for jetted tub. Beds are very hard. Otherwise staff was great and restaurant was delicious
RUBEN
Excellent Hotel, I highly recommend Grand Marlon !
Alexander
It was ok for the price
Brishel
The rooms were terrible. They smell really bad. The Wi-Fi service was so bad. The pool was so dirty and filthy no fridge in the junior suite. Everything was terrible. I would like my money back. Customer service was terrible.
Verified traveler
Worked out well for me
The room was dated, the towels and sheets were obviously well worn, but everything was extremely clean
I would have like to have seen at least one English speaking channel like the other Chetumal hotels have
I would have like to have seen at least one English speaking channel like the other Chetumal hotels have
Bonnie
All was well and okay
Christina
The hotel restaurant had great service. Though the menu was limited everything offered was very good.
Julieta
Customer service not the best, but the place was great!
Sharine
This place was not what I expected at all.I was given a room with 2 beds when I reserved a room with a king size bed. When I went to the front desk she said we are full and that’s what we have. The tub was nasty and felt like you can fall through it.The pool had in no water and has a caution tape around it. This place is run down nothing like the pic for sure.
Nancy
The hotel use to look nicer prior to covid. It was kept well. Now it was very dirty and poorly maintained. The pool was not available. My curtains had what appeared to look like vomit on them, the towels were very old and had many stains. The wifi kept dropping and we were only on the second floor.
Ellerry
.
Ramon
Ok...
Ok...
Randeen
The overall experience was truly exceptional. I enjoyed my stay. The master suite was pristine, beautiful and relaxing.
Seleni
Excellent staff
Margarita
I cannot give a good review of the room in my stay because I was not given the room I paid and selected. I was told that if I wanted the room I booked, I had to wait until 3pm instead of 2pm which was the time of my check in. I was so tired that I had to accept the room that was offered instead. The hotel overall is a good option, however, I would like their cleaning crew to be more on point so the guest can enjoy their selection in rooms.
Frank
This hotel has a very poor wireless internet service and it needs to do something about it.
Jorge
Poor WiFi in room, no refrigerator. Front desk and house keeping were friendly.
Sonia
The towels were old and dark instead of clean white, hand towel had a hole showing signs of being too used and old. We got 1/3 roll of toilet paper in the bathroom, had to ask for another roll. And the WiFi was verrry weak and had a hard time connecting.
Philip
Parking not convenient
Santino
Convenient & Good for an overnight stay.
Janie
I loved my stay. Very exclusive. I felt happy.
Juan
Thanks
Robert
It would be nice to have a refrigerator i the room and a coffee maker or Microwave
Lyzz
We had a lovely time at this hotel
Gilberto
El hotel cumple con las expectativas, ideal para viajes rápidos.
SHARI
I didn’t like that they were unable to locate my reservation and was turnt away to the other hotel and after showing receipts of payment only then the front desk further looked into the reservation being asked for. She was very nonchalant about the situation and didn’t offer much assistance, not sure if because her language barrier with English speakers.
Joni
Great, recommended
Doreen
Nice and clean
Santino
Property is centrally located and they serve a good breakfast. What I didn’t like is that I booked and paid for a King Size Bed and was told on checking in that they are sold out and was given a room with 2 double beds.
Tamara
We enjoyed our stay.
Giovanna
Wifi was horrible on the first floor. Couldn't make a whatsapp voice call much less work on my computer and when recording a message in whatsapp to send to my contacts you could very clearly hear my neighbor's conversation in the background. Room had a faint odor of pee, 1 bed comforter had dirt stains and the other was ripped, no outlet by the bed to charge the phone, netflix didn't work on the tv, you can very clearly hear other guests through the walls and doors creaked very loudly including our neighbors, The beds were hard and the electricals, locks and plumbing are all antiquated and require some updating. Good things are the hot water doesn't take long to come up, there's a small table and chair to work and the bathroom is spacious
Juan
Ideal location
Karl
Everything was good. WiFi needs better coverage as on the 2nd and 3rd floor, the signal is very weak
Nimia
The jetted tub was not working. We called front desk. They sent housekeeping and she left the floors muddy and didn't clean it. And then they said they would call me and update me on another room and and never did. They said maintenance was going to check the pump and never did. The Executive rooms are better than me junior suite.
Melina
The pictures online Expedia was captivating making the hotel seem so clean and cozy. Beds were hard with covers smelling like half dried Clorox laundry. towels were horrible, hard and dark. Flies bit all night even with the AC on, found that very strange. The parking is not safe, it’s hazardous in emergency cases such as a fire etc. Only one entrance and it’s also used as the exit.
Tayfun
It was nice, cheap and clean hotel .
Christian
Staff was very rude and didn’t want to give us an extra key. I was on a business trip with my wife and had different activities and sleep times. I had to wake up my wife , sometimes we had to wait for staff to open the door for us. Please stay away from this place , three blocks from there is dangerous at night
Nimia
I love that this hotel is in town. There's private parking. A restaurant for breakfast.
Melanie
The property was a bit worn but its not bad for a one night stay.
Gaspari
Only issue was the WiFi was terrible. They reset it but still. I could not hv communication with my family while away in another country. My AT&T plan was not working well, so WiFi was what I needed .
robert
Great location, Nice room, good bed, TV, etc. .... but insufficient hot water to take a normal shower
Juan
Great place, comfortable stay.
Juan
Nice
Arnaldo
Its a convenient hotel for the average person but had to call the attention of the janitor to empty chips bags thrown at the foot of the steps at the main entrance to the hotel. There was also an empty whiskey box lying around from the previous night. I also noticed mold on the shower curtain in my room which should not be.
Liam
Pool was dirty and and tiny toothbrush in the bottom and rubbish floating in it. Room right next to elevator woke up in the morning by cleaners using the lift and screaming children and also by loud guests returning at night.
Really should not advertise a pool and hot tub that is so dirty it can’t be used should definitely be a shut off time for the pool use and guests should not be allowed enter lift or stair wells dripping wet straight out of the pool.
Dangerous
Really should not advertise a pool and hot tub that is so dirty it can’t be used should definitely be a shut off time for the pool use and guests should not be allowed enter lift or stair wells dripping wet straight out of the pool.
Dangerous
Amir
Great stay and friendly staff.
Robert
Good
Jermie
Loved that the staff was friendly and helpful
Kristy
Rooms weren’t clean.
Keino
The hotel is okay. Nothing too wow about. Its pretty basic, you get what you pay for.
Jamir
Safe stay and excellent location, one block from the center of Chetumal
Julio
It was cozy and quiet.
The kids enjoyed the pool.
The staff was courteous
The kids enjoyed the pool.
The staff was courteous
Bernard
The place is ok! The towels where really old and the AC wasn’t working well. Overall it’s an “ok” place to spend the night, but not for a long long weekend.
Tania
We stayed in the Master Suite and totally enjoyed the room. Enough space and the extra perks.
Aurora
Nice hotel
Had a good stay. Very clean and comfortable.
matthew
The hotel was nicer than we expected for the price, and the people working both at the front desk and the restaurant were very nice
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Grand Marlon
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