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City Express By Marriott Chetumal

Chetumal · Mexico

Avenida Insurgentes Km 5.025, Col. Emancipacion deView location

8.6/10Excellent1,006 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition8.4/108.4
Neighborhood9.6/109.6
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express By Marriott Chetumal

Stay connected at the City Express by Marriott Chetumal, adjacent to a shopping center and within a 5-minute drive of Payo Obispo Zoo and Santuario del Manati. This hotel offers an outdoor pool and fitness center, along with complimentary Wi-Fi, tour/ticket assistance, and a vending machine.

A complimentary area shuttle operates within a 10 km radius, making exploring nearby attractions easy. Lake Bacalar is 24. 5 km away, while the Dr. Alfredo Barrera Marin Botanical Garden is just 3 km from the hotel.

Each of the 109 air-conditioned rooms features a flat-screen TV with cable, a safe, a desk, and both wired and wireless internet access. Bathrooms are equipped with showers. Enjoy a complimentary buffet breakfast served weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

The hotel also features a business center, dry cleaning/laundry services, and free self-parking.

Read more about this hotelShow less

When you stay at City Express by Marriott Chetumal in Chetumal, you'll be connected to a shopping center, within a 5-minute drive of Payo Obispo Zoo and Planetarium Yook'ol Kaab.

This hotel is 23.3 mi (37.5 km) from Laguna Bacalar Ecological Park and 1.9 mi (3 km) from Santuario del Manati. Make yourself at home in one of the 109 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and desk chairs. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 17.60 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Payo Obispo Zoo 2.2 km / 1.4 mi
Planetarium Yook'ol Kaab 2.4 km / 1.5 mi
Santuario del Manati 2.9 km / 1.8 mi
Dr. Alfredo Barrera Marin Botanical Garden 2.9 km / 1.8 mi
Palacio Municipal De Othon P. Blanco 3.9 km / 2.4 mi
Museum of Maya Culture 4 km / 2.5 mi
Museo de la Ciudad 4.1 km / 2.6 mi
Malecón de Chetumal 4.4 km / 2.8 mi
Explanada de la Bandera 4.8 km / 3 mi
Palacio de Gobierno 4.8 km / 3 mi
Chetumal Ferry Terminal 4.9 km / 3 mi
Mega Escultura 5.7 km / 3.6 mi
Fisherman's Fountain 6.6 km / 4.1 mi
Lighthouse Museum 6.8 km / 4.2 mi
Dos Mulas 6.9 km / 4.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 109
  • Number of floors (main building): 6
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
Show 27 more facilities & services
  • Wired Internet
  • Wi-fi
  • Room service
  • Laundry service
  • Launderette
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Garden
  • Bicycle storage
  • Gym
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 20 m²SGL.ST
    SINGLE STANDARDPhoto unavailable4 photos

    City Express By Marriott Chetumal

    SINGLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Direct dial telephone
    • TV
    • Radio
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 21 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable9 photos

    City Express By Marriott Chetumal

    DOUBLE QUEEN SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Housekeeping
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Toiletries
    • Desk
    • Cable TV

    Facilities with extra charge

    • Safe
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 20 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable10 photos

    City Express By Marriott Chetumal

    DOUBLE TWO DOUBLE BEDS

    Room photos

    10 photos

    Room overview

    Smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • TV
    • Toiletries
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Cable TV
    • Housekeeping
    • Desk

    Facilities with extra charge

    • Wi-fi
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    City Express By Marriott Chetumal

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Direct dial telephone
    • TV
    • Radio
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    City Express By Marriott Chetumal

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express By Marriott Chetumal

8.6
Excellent
1,006 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.4 /10
Neighborhood
9.6 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
CENK
Good and clean
Friends
10/10
Exceptional
13 Jul 2026
Ingrid
It's been the most wonderful hotel experience. I give 10/10...
10/10
Exceptional
09 Jul 2026
Silvia
I'm happy with my experience. Everything good and the staff very helpful
10/10
Exceptional
08 Jul 2026
Felipe
Very good location. breakfast was okay. good options. A good parking area.
Family_with_children
8/10
Excellent
05 Jul 2026
Maria Cristina
Breakfast was very good. Clean room and great bed
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Bridgette
All good except leaking air-conditioned unit inside my room. The manager made it all worth it tho.
Family_with_children
10/10
Exceptional
02 Jul 2026
Angie
Todo bien!!
Family_with_children
4/10
Poor
01 Jul 2026
Jennifer
Waited 10 minutes for the front desk guy to come to check in.
Rooms were clean but well dated. Beds are quite firm.
Coffee was decent but were out of beans eggs and fruit for 15 minutes at breakfast. That was at 8:15 am.
Must have been a busy night because had to park out on the streets.
Family_with_children
10/10
Exceptional
01 Jul 2026
Edwin
Bueno para hotel de paso
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Gina
Location is perfect
Partner
8/10
Excellent
27 Jun 2026
BERNHARD
Air-condition was working well, breakfast was good, location was good
Family_with_children
8/10
Excellent
24 Jun 2026
Elma
The place is ok. There was a problem with the plumbing. The staff was helpful
Family
10/10
Exceptional
22 Jun 2026
Lucerito
I like that its clean and tidy also close to stores and staff is very friendly and welcoming.
Family_with_children
10/10
Exceptional
15 Jun 2026
Luis
Was very clean and the housekeeping left my room spotless, amazing staff and quiet rooms!
Partner
8/10
Excellent
14 Jun 2026
Marilyn
Good always clean and friendly staff. Very neat to Liverpool. Nice places to shop in about 2 mins walk.
Partner
10/10
Exceptional
08 Jun 2026
Melissa
Excellent stay! The room was very clean and comfortable, the staff was friendly and welcoming. Breakfast was delicious and everything exceeded our expectations. The property was well maintained and we really enjoyed our stay. Highly recommend and would definitely come back again!
Partner
6/10
Pleasant
07 Jun 2026
Makayla
Very nice hotel for the discounted price on Expedia . The rooms have a damp smell that did make me feel a bit uncomfortable but I got over it when it was time to sleep . Definitely one of the better hotels in chetumal .
Family_with_children
10/10
Exceptional
31 May 2026
Andre
Check in was fast. Staff very helpful. Great location and safe.
Friends_and_family Family
8/10
Excellent
27 May 2026
Heliomar
Todo muy bien...
Family
6/10
Pleasant
27 May 2026
Brenda
The staff was as helpful as they could be, but the primary amenity needed was the Shuttle service to the airport, and it was not as advertised. Not available, in maintenance or generally just not there.
Friends
10/10
Exceptional
26 May 2026
Mykel
Was great
6/10
Pleasant
25 May 2026
Noemi
To be a Marriot hotel, it didn’t fulfill our expectations, the room was very small and outdated. We decided just to sleep since it was late at night and transfer to another hotel.
Breakfast was decent.
Partner
10/10
Exceptional
18 May 2026
monica
La experiencia en general estuvo a la altura de lo esperado. Limpio, tranquilo, buen desayuno y muy buen servicio del personal.
8/10
Excellent
12 May 2026
Cristian
A great property for the every day traveller. Pleasanr staff and decent accommodations. Definitely don't mind staying again in the future.
Partner
10/10
Exceptional
11 May 2026
Ricky N
Yes
Friends_and_family Friends
10/10
Exceptional
28 Apr 2026
Marlon
Very clean and quiet.
Family
10/10
Exceptional
19 Apr 2026
Marcelo
Breakfast was good. Clean rooms. Good
Service
Partner
6/10
Pleasant
08 Apr 2026
Marybeth
Convenient location. Rooms were clean, staff was friendly and helpful, and rate included breakfast.
Self
10/10
Exceptional
06 Apr 2026
Bharti
The location is good clean room friendly staff
Family_with_children
10/10
Exceptional
05 Apr 2026
Deepak
All things were very excellent
Family_with_children
8/10
Excellent
05 Apr 2026
Chris
Clean and basic , good location for shopping
Partner
10/10
Exceptional
02 Apr 2026
Bernhard
Very good.
8/10
Excellent
13 Mar 2026
Steven
Clean room, could use a little love based on being a high end chain hotel. Location was convenient to shopping and food. There is NOT an airport shuttle as offered on Expedia. UBER available, but you can’t schedule the night before. Overall good place to crash before a flight.
10/10
Exceptional
13 Mar 2026
Omar
Clean Room
Family
10/10
Exceptional
13 Mar 2026
Omar
Clean room
Family
10/10
Exceptional
13 Mar 2026
Nizar
Clean Room
10/10
Exceptional
11 Mar 2026
carlos alberto
great all
10/10
Exceptional
08 Mar 2026
carlos alberto
alll great
6/10
Pleasant
22 Feb 2026
Miguel
Room was basic . Flat old small pillows and shower was small and tiny
Sink faucet was not working well
Old worn out chairs in the room
Charging port not working
Room was poor quality
Friends
6/10
Pleasant
22 Feb 2026
Angelique
The room was pretty basic but clean. The towels had stains and were dingy. The water in the shower drained really slow and pooled quickly. The breakfast was okay, coffee was good.
Friends
8/10
Excellent
21 Feb 2026
Willie
I’m good
10/10
Exceptional
16 Feb 2026
Doreen
Receptionist was nice and room clean
8/10
Excellent
15 Feb 2026
Kelli
Clean room, comfortable beds
Friends_and_family Family
8/10
Excellent
15 Feb 2026
John
Clean, comfortable room. Plenty of hot water. Convenient location to mall and train station. Breakfast was just OK. Furnishings were well worn and stained in public areas. Air was musty throughout hotel.
Leisure Self
10/10
Exceptional
27 Jan 2026
Luis A
Good service
Business
10/10
Exceptional
25 Jan 2026
Ernest
Staff at check-in
It was professional
It was quick
And we got coffee

Thank you
Business Partner
10/10
Exceptional
20 Jan 2026
Kelisha
Tes breadfastveas fresh and parking was safe
Leisure Family
10/10
Exceptional
18 Jan 2026
William
Safe parking area.
Leisure Partner
10/10
Exceptional
15 Jan 2026
Mariko
Courteous welcoming reception. The room was perfect for our needs.
Partner
8/10
Excellent
12 Jan 2026
Tristian
The rooms were great!
Leisure Family
10/10
Exceptional
05 Jan 2026
Blanca
Room very clean and pleasent. Nice receptionist Izel.
Good location
10/10
Exceptional
03 Jan 2026
Nehru
I thoroughly enjoyed my stay at CityExpress. Keep up the excellent work.
Leisure Family_with_children
8/10
Excellent
29 Dec 2025
Raymond
An overall great place to stay
8/10
Excellent
21 Dec 2025
Myron
It was a great experience 🙌
Leisure Family_with_children
10/10
Exceptional
01 Dec 2025
jeremy
It was very nice and clean. Staff very friendly.
Leisure Family_with_children
10/10
Exceptional
28 Nov 2025
clement
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best…
Place was nice and clean, good breakfast.
10/10
Exceptional
27 Nov 2025
Holly
The location is great for walking around. The 1pm check out is incredible!
8/10
Excellent
20 Nov 2025
Sayda
Clean room, close to the mall.
Leisure Family
10/10
Exceptional
07 Nov 2025
Tania
Clean room and friendly staff.
Leisure Family
4/10
Poor
06 Nov 2025
Edith
Mattresses look old like sheets and towels. The hotel look like they don’t give it maintenance. The service was terrible. Housekeeping named Edith was super friendly her service was excellent great service.
10/10
Exceptional
05 Nov 2025
Gina
Location location location
Leisure Partner
10/10
Exceptional
04 Nov 2025
Marifer
The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌
Leisure Self
8/10
Excellent
03 Nov 2025
Keon
Location
Leisure Family_with_children
6/10
Pleasant
02 Nov 2025
Raymond
The room had a smell of paint. The AC shut off 3 times, had to go to the front desk in the early morning for them to fix the issue and the room got hot quickly
Friends_and_family Family
2/10
Poor
29 Oct 2025
Jose Candido
Need to speak with Marriot supervisor
Friends_and_family Family
6/10
Pleasant
27 Oct 2025
Lyell
There was extreme banging noise as if construction was taking place in the floor above ours, beginning late evening all the way through 3 AM. That was VERY VERY frustrating. No way to sleep with that noise.
Leisure Family_with_children
10/10
Exceptional
26 Oct 2025
Doreen
Clean room, breakfast was good hot coffee. Convenient parking.
Leisure Family
2/10
Poor
23 Oct 2025
Leonard
We paid for 2 rooms with queen size beds, since me and my brother are both over 6 ft 3\" but when we got our rooms they had only regular beds. Front desk didn't take any responsibility for that.
6/10
Pleasant
17 Oct 2025
June
Rooms small and not suitable for tourist visiting for more than a day. No microwave, fridge, coffee station in room, pool area dilapidated, limited gym equipment, only 1 ice machine on first floor, kitchen staff unfriendly, checkin was cold and clinical. Recommended only for work stay not for vacation with family
Leisure Family
10/10
Exceptional
15 Oct 2025
Jennifer
It was great!
10/10
Exceptional
09 Oct 2025
Reajine
Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.
Leisure Partner
10/10
Exceptional
04 Oct 2025
Delbert
Easy Parking Quiet Area
Family_with_children
10/10
Exceptional
29 Sep 2025
Leonard
Have not checked
Business_and_leisure Family
8/10
Excellent
27 Sep 2025
Golda
It was close to the mall ,also clean with friendly staff
Business_and_leisure Family_with_children
8/10
Excellent
16 Sep 2025
Ashany
It was peaceful and clean.
10/10
Exceptional
15 Sep 2025
Ethlyn
Convenient Iocation, amenities, etc
Leisure Family
10/10
Exceptional
12 Sep 2025
Ricky N

Great

Room was great staff was great breakfast was great
Friends_and_family Family
8/10
Excellent
30 Aug 2025
Nelson Jose
It is really close to the mall besides the staff is nice and polite.
Business Partner
8/10
Excellent
29 Aug 2025
Bernhard
Easy parking/ good breakfast
Business_and_leisure Family
10/10
Exceptional
18 Aug 2025
Minely
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Leisure Family
10/10
Exceptional
14 Aug 2025
Darlene
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Business_and_leisure Family
6/10
Pleasant
04 Aug 2025
jose
Good size double double
Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
6/10
Pleasant
30 Jul 2025
Arianny
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Leisure Family_with_children
10/10
Exceptional
29 Jul 2025
Aaliyah
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
8/10
Excellent
21 Jul 2025
Armando
Close shopping area
Leisure Family
10/10
Exceptional
21 Jul 2025
Kelisha
The food n service, staff
10/10
Exceptional
14 Jul 2025
Andre
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Leisure Family
10/10
Exceptional
03 Jul 2025
Bertha
Beautiful place
Business_and_leisure Family
8/10
Excellent
29 Jun 2025
Cornelius
Sta was good, but Front entrance door did not function, leaking air-condition at breakfast area
Friends_and_family Family
8/10
Excellent
10 Jun 2025
Yvette
Close to Plaza Las Americas
Leisure Family
8/10
Excellent
01 Jun 2025
Nancy
Close to the shopping mall
Leisure Family_with_children
10/10
Exceptional
31 May 2025
Abdy
The the entire staff from front desk all the way to house cleaning lady and security’s
6/10
Pleasant
28 May 2025
Cody
.
Business Partner
10/10
Exceptional
11 May 2025
Gina
Quick overnight stay in between buses from Merida back to Belize, easy check in and check out-would have been nice to have a small frig in the room
Partner
8/10
Excellent
08 May 2025
Rogelio
Definitely not Marriott standards.
Some customer service investment is needed, as well as property maintenance management.
Leisure Family
10/10
Exceptional
02 May 2025
Frank
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town.
The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Business_and_leisure Family_with_children
6/10
Pleasant
30 Apr 2025
Bridgette Louise
Smells. Terrible sewer system connection.
8/10
Excellent
23 Apr 2025
Lucerito
It was quite a nice place to stay!!!
Business_and_leisure
6/10
Pleasant
21 Apr 2025
SHAHEEN
I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free.

What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation.

Although the entrance took long time, the hotel was amazing.
Leisure Family_with_children
8/10
Excellent
19 Apr 2025
juan pablo
Buen servicio, al lado dé un Centro Comercial grande. Ideal para pasar unos días en families o negocios.
Friends_and_family Family

Location & surroundings

City Express By Marriott Chetumal
Avenida Insurgentes Km 5.025, Col. Emancipacion de, Chetumal, Mexico

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City Express By Marriott Chetumal

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