Hotel Suites Arges - Centro Chetumal

Mexico , Chetumal
CHETUMAL, Av Lazaro Cardenas 212 Av Juarez
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100 reviews shown

8/10

Excellent

28 Mar 2026

Enrique

No contaban con desayuno

8/10

Excellent

20 Jan 2026

Anthony

my husband and I enjoyed our visit, had a small incident but the mater was fixed quickly appreciated that.

10/10

Exceptional

16 Jan 2026

Daniel

En general es un buen hotel en el Area centro de Chetumal

Leisure Partner

10/10

Exceptional

07 Jan 2026

Walter

We didn’t get the compliment let drinks and we didn’t eat at hotel other than that everything was good

Friends_and_family Family

2/10

Poor

05 Jan 2026

Octavio

El hotel no me gustó para nada, se nota que no le han invertido un solo peso en renovarlo, el baño está pésimo

Leisure Family

2/10

Poor

01 Jan 2026

Trienia

It’s wasn’t that great a stay

10/10

Exceptional

27 Dec 2025

Albert

Always enjoyed

Business_and_leisure Pet

8/10

Excellent

29 Oct 2025

Jarrel

Didn’t receive any breakfast as I had payed for in the stay ..No welcome drinks as stated on Expedia.I feel as if I was robbed and just payed for a stay that was expensive with little to no help about what I had payed for .Im a bit disappointed .

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Sergio

Nice staff, excellent food, fresh juices, nice gated parking and pool area.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Sep 2025

Verified traveler

Great! Walkable close to almost everything

Leisure Partner

10/10

Exceptional

04 Sep 2025

Edilto

Location. Smirky staff

4/10

Poor

11 Aug 2025

Ashley

The beds were hard, the bathroom door material wa peeling off. The pool needs a major upgrade as its not what's showing in the picture. The water is not blue. Limited and tight parking.

Leisure Family

6/10

Pleasant

07 Aug 2025

shaherah

No outside food at pool

It is not nice that no outside food or drinks are allowed outside of your room and worst not the pool area. I could have agreed if there were no eating allowed by the pool area but it’s unfair that you have to buy food from the hotel to eat by the pool area when the pool is for hotel guests onlt

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Juan Pablo

Limited parking lots.

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Bernadine

hospitality was great

10/10

Exceptional

16 Jul 2025

Anthony

Great value for your money.

It’s not a “five star” hotel but I give it five stars for a hotel at this cost point.

It is clean, good service, and in a great location.

10/10

Exceptional

11 Jul 2025

Albert

They were very friendly to us and very kind to our pets

Business_and_leisure Pet

10/10

Exceptional

16 Jun 2025

Lisandro

Nice Hotel in Chetumal.

Leisure Partner

8/10

Excellent

03 Jun 2025

Patrick

It was comfortable.

10/10

Exceptional

23 May 2025

zamarie

Great

10/10

Exceptional

19 Apr 2025

Candice

I enjoyed staying here with my family. No complaints

Leisure Family

10/10

Exceptional

27 Mar 2025

Luis

Great

8/10

Excellent

17 Feb 2025

John

It's basic and worth the price, nothing more. Big rooms the size of a roomy NYC studio or even one-bed apartment. Clean sheets, towels, good hot shower. Must have been apartment building at one time, has a faded 1970's Miami Beach vibe before the restoration and trendiness. Neighborhood okay but not charming.

Leisure Friends

10/10

Exceptional

11 Jan 2025

Peter

Basic but clean restaurant was good

Leisure Self

6/10

Pleasant

02 Jan 2025

Verified traveler

Ok if you just need to sleep!

Bed was comfortable but the bathroom showerhead needed a good cleaning.

Friends_and_family Family

2/10

Poor

24 Dec 2024

Aurora

The guy at the reception area was rude. Has no customer service skills. He didn’t inform us we needed to hand in the remotes during check-out. So when we left early this morning, he insisted on us to go back and find the remotes. We told him why weren’t we informed of this. We only brought back the key. And he answered in a rude way giving us a lot fi attitude. Not nice!

Business Partner

6/10

Pleasant

09 Dec 2024

CHRISTINA MARIE

The staff are lovely but will absolutely not allow an early check in even when rooms are ready. The room is very basic and wasnt particularly clean. The pool didnt look clean either. It's fine for a quicknover night on the way to somewhere else vut i wouldnt want to spend a large amount of time here

Leisure Self

6/10

Pleasant

08 Dec 2024

Leslie

Simple no frills accommodation. Ok for a night. Sixeable hotel. Restaurant had vegetarian choices. Falafel salad was good.

Leisure Self

4/10

Poor

04 Dec 2024

Darniel

Bansnrj

Leisure Partner

8/10

Excellent

26 Nov 2024

Erwin

Our go to spot in chetumal. The quality of stay is good for the price point.

10/10

Exceptional

17 Nov 2024

Louis

The staff was very friendly!

8/10

Excellent

16 Nov 2024

Lilian

Is close to stores,restaurants,quiet,

Leisure Partner

8/10

Excellent

11 Nov 2024

Dora

Todo excelente por su precio muy buena opción buena ubicación y comercios a unos pasos lo único malo eran los colchones y almudas un poco incómodos

Leisure

6/10

Pleasant

14 Oct 2024

Jarrel

Website stated 2 queen beds but in actuality there was only 2 twin bed .Really small and uncomfortable beds .Pver priced

Business_and_leisure

8/10

Excellent

30 Sep 2024

Louis

Peaceful

Leisure Family_with_children

8/10

Excellent

13 Sep 2024

shaherah

The hotel is okay it’s clean but can be little better. The staff are not helpful but they speak English well and that was a plus.

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Jared M.

Looks a bit run down, still has the basics. The staff and the convenience store was it's saving grace.

Leisure Family_with_children

2/10

Poor

29 Aug 2024

Alfredo

Excessive charge for misplaced key (simple plastic card key cost 12$ USD).

Business Family

2/10

Poor

29 Aug 2024

Alfredo

Arges Hotel charges 12 US Dollars to replace a simple plastic card key. Those don’t cost 12$$$.

There is no advance notice of the charge for misplaced cards. Also walls are very thin, beds are placed head to head so you can hear the snoring in the adjacent room.

Business Family

2/10

Poor

20 Aug 2024

Diana

The pool was filthy with morass although the staff did clean when told it was not done properly, our room loss access to water supply for quite a time, internet access was poor on the third floor, we found dead roach as we entered our room, the toilet was dirty amongst the toilet paper holder. Another room of ours smelt like drainage and the other was being flood with water on the floor because of the a.c. Must say the staff was very friendly and tried their best to resolve issues.

Leisure Family

4/10

Poor

20 Aug 2024

Deidra

We rented a few rooms on different floors, for a birthday trip and each room had it's own issue.
Firstly, no welcome drink as listed upon booking. Then they were seemingly \"booked out\" with a dirty pool that none of the guest could make use of. People did take their chance with the dirty pool water, but that looked like an infection waiting to happen. We asked them to have it cleaned asap. It was partially cleaned the following day.

On the night of August 16th, one of the rooms had no water and the A/C was not working. When hotel staff was alerted, all they said was \"we're working on it\".

One of the rooms on the 2nd floor had a faulty A/C that dripped throughout the room and left the hallway pretty much soaked. Yet another safety hazard that was not properly handled by the hotel staff.

Then my room had a terrible smell throughout the weekend. Their drainage system seemed to be backing up or something of the sort because that is what the room smelt like, a drain.

Overall the staff was not very welcoming to our party and we have no plans of returning. It's not somewhere I'd recommend to my friends or family.

Leisure Family

8/10

Excellent

12 Aug 2024

elaine

Clean and comfortable

Leisure Partner

8/10

Excellent

05 Aug 2024

Rodney

It was clean and spacious. The pool was small and dirty.

Leisure Family_with_children

4/10

Poor

30 Jul 2024

Karen

Rooms has no microwave no coffee maker no iron!

Leisure Family

8/10

Excellent

21 Jul 2024

alfonso

good

Business

2/10

Poor

11 Jul 2024

Robert

The service.it wasnt what i expected the experience to be.😩

Leisure Family_with_children

8/10

Excellent

04 Jul 2024

Ervin

Location was great. Rooms need some maintanance but it was OK for a couple nights. Staff were very helpful and friendly.

Business_and_leisure Partner

6/10

Pleasant

25 Jun 2024

Edilto

Close to the city centre

10/10

Exceptional

01 May 2024

Manuel

The sraff were very friendly and helful. The only issue was lack of sufficient parking.

Leisure Family

2/10

Poor

26 Apr 2024

Leon

The staff was uncooperative! Lack of understanding as well. Totally unprofessional, no effort in understanding. I would never recommend this hotel!

6/10

Pleasant

19 Apr 2024

Jhonatan

property location is good but hotel needs a bit of update and maintenance.

8/10

Excellent

10 Apr 2024

Brian

Very good hotel with a GREAT restaurant

We stayed at this hotel with our dog. We really appreciate them allowing dogs as so few hotels will. The hotel is very clean and the staff were nice, especially the young woman serving us in the restaurant. The hallway to the rooms is very wide and the ceramic tiles on the floor seem to not buffer the noise as people roll their suitcases along the hallway. It was horrible and luckily we were at the end of the hallway so we didn’t have many people passing by.
We don’t usually eat at hotel restaurants but for convenience we did the first night. It was so good that we continued to eat most meals there. The food was so good!! We sat outside every time so that our dog could sit under our chair.
The pool is very nice and the water was warm.
All around I would suggest this hotel especially if you have a pet.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Marvin

A nice place,close to main down town

2/10

Poor

03 Apr 2024

Sidney

The bathrooms were really dirty, the shower, shower, glass, the tiles and the sink

Leisure Partner

10/10

Exceptional

25 Mar 2024

SANDRA

In general it is ok

Business Self

10/10

Exceptional

11 Feb 2024

Ortwin

Excellent stay.

10/10

Exceptional

05 Feb 2024

Linda

avery well kept property.

Leisure Family

10/10

Exceptional

29 Jan 2024

Gilmar

Business

10/10

Exceptional

22 Jan 2024

Claudette

This was a nice property for the price. The hot water was lukewarm, at best. But, I survived! 😂 I will stay there again if I’m in the area. The restaurant attached to the property was very good. I am learning Spanish, but there was someone when I checked in & out that spoke English very well.

Leisure Self

8/10

Excellent

10 Dec 2023

Victor

The hotel needs a lot of maintenance. For those of you sentivi to scents, the cleaning products they use have a strong scent to them. We stayed in a premium room, it was quite large with plenty of space.

Partner

8/10

Excellent

27 Oct 2023

Juan

Location

Leisure Partner

8/10

Excellent

07 Oct 2023

Yadira

Cool place

8/10

Excellent

24 Aug 2023

Bianca

Location is great, also nice restaurant on the property

Leisure Family

6/10

Pleasant

23 Aug 2023

Geoffrey

Slightly disappointing

Check in was good, helpful staff. Convenient location in central Chetumal and secure car parking. The room was spacious however, facilities, linens in the room and bathroom fixtures need updating. Bedrooms lack sufficient sound proofing. Needs a major refurbishment.

Partner

8/10

Excellent

31 Jul 2023

Maria Ofelia

Did not like the pool conditions. Was not clean

Leisure Family

8/10

Excellent

16 Jul 2023

Alisha

The unique part about this property is the 24 hour store downstairs.

Leisure Partner

2/10

Poor

16 Jul 2023

A.Z.M

Air conditioning is very bad. Toilet no Exhaust in bath room. I was stayed in Room number 312. No mirror or dressing table inside.

8/10

Excellent

02 Jun 2023

Russell

Lack of outside seating. No smoking area

Leisure Partner

10/10

Exceptional

11 Apr 2023

Moesha

This property is very friendly, they have excellent costumer service and reliable.

Leisure Family

8/10

Excellent

12 Mar 2023

Bev

The hotel accommodated my early checkin due to lingering air sickness with quick efficiency! Very kind and friendly staff. The restaurant was excellent, food very good. There is no coffee shop on site but a few close by. Wednesdays the restaurant is closed. Good place to stay for a short time.

Self

4/10

Poor

09 Mar 2023

Lilian

It didn't smell clean, and after informing front desk that we had no hot water available nothing was done.

Leisure Family

10/10

Exceptional

07 Mar 2023

Tifany

It is a very nice and very spacious room very clean

Leisure

8/10

Excellent

06 Mar 2023

Alan

Convenient to ferry from san pedro.

Leisure Family

8/10

Excellent

03 Mar 2023

Nina

Nice!!!

Business_and_leisure Family_with_children

8/10

Excellent

19 Feb 2023

John

Happy

Hotel was lovely and so were the staff. Very helpful and friendly. They have a lovely restaurant with very good health food.
There was noise from the other rooms but it didn’t bother us but it might if you were a light sleeper. Very central.

Partner

8/10

Excellent

17 Jan 2023

Alvina

It was a great location in town. Clean. Friendly staff. Noise from hallway and adjoining rooms bounced through the walls.

Leisure Friends

8/10

Excellent

15 Dec 2022

Jodi-Anne

Quick Stop Over

We were just there for a short stop over to refuel ourselves. Was perfect for what we needed, clean and extrwmely friendly and helpful front desk.

Partner

10/10

Exceptional

29 Nov 2022

Wendy

Hotel room was big and clean.

Leisure Family

10/10

Exceptional

19 Sep 2022

Irma

Great downtown location. Clean.

10/10

Exceptional

14 Aug 2022

Kimberly

Property was clean, had parking and room was clean and put together.

Leisure Family

8/10

Excellent

27 Apr 2022

Naudia

The room was nice

Leisure Family

8/10

Excellent

15 Jan 2022

Petr

Great Water Pressure

Booked last minute. Large clean room king size bed. $41.00 all in in Canadian dollars. Great water pressure very nice to have hot water. No frills. Rooster crows at 0630 sharp and a few cat howls.

Partner

8/10

Excellent

03 Dec 2021

enrique

Value for your money.

When we are in Chetumal we usually stay at Fiesta Inn. This time we decided to try this hotel and for our surprise it was wonderful.

Friends_and_family Family

10/10

Exceptional

14 Aug 2021

Eric

Nice staff.

Business_and_leisure Pet

8/10

Excellent

19 Jun 2021

Verified traveler

Great place to stay while on transit to our adventures.

Leisure Family

10/10

Exceptional

13 May 2021

Rafael

Wooff Dog friendly :)

It is always a great experience staying at Hotel Suites Arges. They are dog friendly which is super important for us. Great staff and very good location.

Friends_and_family Family

8/10

Excellent

03 Feb 2021

Verified traveler

Our room was clean although the hotel in general is quite old. The Wi-fi signal everywhere was excellent! The restaurant ñ, food, and the pool area were very nice. We enjoyed our stay. Everything’s accesible walking distance.

Leisure Family_with_children

8/10

Excellent

15 Dec 2020

Jeanelle

Pool out of service

The hotel was very clean. The pool was open at one point but not appealing or clean to use. The next day it was unavailable and closed. Did not get to use that amenity.

Self

8/10

Excellent

06 Mar 2020

Verified traveler

Nice reception staff. The restaurant staff were friendly but made many mistakes and need some training.

It's a nice hotel, clean and spacious.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2020

Andy

Ive always stayed at Arges find it convinient and safe.

Leisure Family_with_children

8/10

Excellent

03 Feb 2020

Andygarcia

Well i guess the area is great and fast service. No stress in booking and getting rooms and i was able to leave my bags even though it wasnt my hour for getting into the room.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2020

Verified traveler

Everything Fantastic! Clean, spacious & quiet room. The staff is the best, really helpful. Location is off a major street and convenient to the marina for the ferry to Belize. I was so impressed with this place!

Leisure Self

8/10

Excellent

05 Jan 2020

Andy

Was in a great destination and loved the service. The staff was great. Loves the idea of the bar below great drinks. Went wjth the family and waa enjiyable

Friends_and_family Family_with_children

10/10

Exceptional

01 Jan 2020

Elaine

The young man at the desk was excellent even at our late arrival. Rooms were just fine with excellent beds. Nice restaurant

Partner

10/10

Exceptional

22 Dec 2019

Godswell

The staff is very professional and welcoming. Rooms are wonderful and the bedding is soft and cushy. Love it

Leisure Family_with_children

8/10

Excellent

17 Nov 2019

Verified traveler

Good hotel: comfortable, clean, good-sized rooms. Good A/C, bed, and hot water. The breakfast (not included) in the adjoining restaurant is fantastic! Only negative was that the pool was not maintained - very dirty (would not be safe to swim in).

Friends_and_family Family

8/10

Excellent

08 Nov 2019

shaherah

Great Manager

We were traveling as a group of family members and mistake the check out time with our home time and that of Mexico. The receptionist wanted to give us an extra charge, however after explaining to the manager he did not just minus the extra charge but help us to store our luggage until our bus was ready to leave. Definitely, we will be staying here again and recommending the Hotel to our family and friends. The place was clean and ready on time.

Friends_and_family Family

8/10

Excellent

21 Oct 2019

Rocky

The place was great! Breakfast included was not even a continental breakfast.

Leisure Family_with_children

4/10

Poor

15 Oct 2019

Verified traveler

We Stayed two nights at this hotel, for the time being the pool was dirty, restaurant had limited options. On our last night someone barged into our room so safety is not good. Overall this hotel is not well maintained and needs more attention to detail.

Business_and_leisure Family_with_children

8/10

Excellent

15 Sep 2019

Verified traveler

The room is very spacious and clean. I did not like that the room had no telephone.

Business_and_leisure Partner