PRINCIPE

Mexico , Chetumal
CHETUMAL, Prolongacion Heroes #326
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100 reviews shown

8/10

Excellent

22 Apr 2026

David

The property is centrally located within easy access of shopping and transportation. Good choice for travelers on a budget with a wide variety of places to eat.

Partner

4/10

Poor

22 Apr 2026

NELSON

1. No water bottles in rooms, you have to buy your own water at the store next door; 2. No hot pot in the rooms; 3. No small fridge (you have to pay $20 to rent one); 4. No hot water in shower (not even lukewarm). ZERO amenities. I will not stay here again.

Self

10/10

Exceptional

21 Apr 2026

Ovelisia

Habitaciones muy comodas, lugar muy centrico en la ciudad.

Partner

4/10

Poor

19 Apr 2026

Briann

We booked this hotel for one night because we landed at 4am and needed somewhere to sleep. I called days beforehand and asked if it was okay to book this room for the day before and check out the next day just so we had somewhere to sleep. Everyone at the front desk said yes. When we get there, the lady at the front desk tells us no and that we can’t check in. We are then forced to sleep on the couch in the lobby and wait for a manager to come. She was extremely rude and didn’t even try to help us out. 3 hours goes by she gets relieved and her coworker then tells us, our room has been ready and that she doesn’t understand why the First Lady didn’t let us up. This was one of the worst hotel experiences I’ve had and I’m thankful for the Second Lady we talked too but I would not stay here again.

Partner

10/10

Exceptional

18 Apr 2026

Ronald

Enjoyed my stay at Principe Hotel and Suites. The rooms were quite well maintained and clean. Daily cleaning kept the room fresh for our 8day stay. We had some minor issues that the staff was very quick to rectify. We stayed on the 5th floor and there was occasional street noise in the early morning and late night music from a nearby club but neither were unbearable. Air conditioning during the day was always super cold but somehow felt a little warm at night.

Overall, Principe will be my go to hotel in Panama.

Partner

8/10

Excellent

17 Apr 2026

Dean

We like Principe Hotel that is why we returned. From the check-in to the room, everything was good and we were comfortable The price is excellent for this very nice hotel. We would definitely stay there again.

Partner

8/10

Excellent

16 Apr 2026

orlando

I had a great stay at this property. The room was very clean and well maintained, and the air conditioning worked perfectly, which made a big difference in comfort. The staff was friendly, responsive, and always willing to help with anything we needed.

Overall, everything was smooth and easy, and the property delivered a very comfortable experience.

The hotel does feel a bit dated in some areas, and the internet in the rooms can be somewhat unstable, which could be improved.

I would definitely recommend this place to other travelers and would be happy to stay here again. Location is fantastic.

10/10

Exceptional

15 Apr 2026

Leonelo Roman

Clean, spacious room with a very comfortable bed. The staff was exceptional — they stored our luggage, let us rest in the lobby, and even gave us a room 6 hours early, which made our stay.
Great bathroom and shower. Fast WiFi. Perfect AC — coming back from the heat to a cool room was amazing. Completely quiet at night.
Facilities are a bit dated but still pleasant. Curtains aren’t blackout but block most light. No iron, bottled water, or toiletries provided.
Excellent location next to a supermarket and near the metro, with easy and affordable Uber access. Felt safe even at night.
Outstanding value for money — very affordable without feeling cheap at all.

Partner

10/10

Exceptional

15 Apr 2026

Heinz

My 3rd long stay at this property (24 Nights). Excellent value. Great location with plenty of restaurants and nightlife as well as close from Metro station. 24 hour supermarket with cafeteria next door. Friendly and professional staff. Special thanks to Cesar at the front desk.

Self

10/10

Exceptional

15 Apr 2026

Ashley

Good location

8/10

Excellent

14 Apr 2026

Brenda

at location, close to plenty of restaurants and the metro, making it very convenient for getting around. Overall, it offers excellent value for the price. The amenities could use some improvement, the pool in particular needed cleaning. The hardwood floors in the hallways made noise carry, so it could get a bit loud at times. That said, I would still stay here again.

Partner

6/10

Pleasant

12 Apr 2026

Paul

Great location next to restaurants, walkable in Panama City

Self

6/10

Pleasant

12 Apr 2026

Ziad

The wifi didn’t work most of the time. The rooms is big and fairly new. The floor was not cleaned. The he swimming pool water was green and not inviting. There is a 24 hour store close to the hotel. Locations is good and close to everything.

Partner

8/10

Excellent

11 Apr 2026

JUANITA

The ac comes on by a timer and the tv only show in Spanish.

10/10

Exceptional

11 Apr 2026

Lionel

Excellent location. Staff super friendly. Everything is perfect

Business Partner

6/10

Pleasant

10 Apr 2026

Sab

Friends

10/10

Exceptional

08 Apr 2026

Jose

Excelente

10/10

Exceptional

07 Apr 2026

Chad

Exactly how it looks. No coffee

Partner

10/10

Exceptional

04 Apr 2026

willian

Everything was excellent was close to the subway station

8/10

Excellent

04 Apr 2026

Rodney

Good

Partner

10/10

Exceptional

02 Apr 2026

Kyle

Fun grate customer service.Enjoy the entire experience

8/10

Excellent

02 Apr 2026

tracy

It was ok , Wi-Fi crappy couple things needs addressing but would surely stay here again good location and a 24 hr convenient store next door

Family_with_children

10/10

Exceptional

31 Mar 2026

Shandaria

I really enjoyed my stay. I went there on the 24th of march and left today, which is the 31st of march 2026. There restaurants where so near by and a food store next door the pool was good the rooms where very nice. The only thing was missing was having a microwave in the rooms other wise the rooms met my expectations.

Family

10/10

Exceptional

31 Mar 2026

Dennett

I enjoyed my stay. The hotel was clean. The bed was comfortable and the staff was kind and responsive. Also, great location.

Self

10/10

Exceptional

31 Mar 2026

Dwight

Perfect location, close to most places. Great customer service. Nice spacious room.

Self

8/10

Excellent

31 Mar 2026

John

Clean room with indoor free parking in a central location for a very good price.

6/10

Pleasant

29 Mar 2026

antonio

The bedding was bad. I had four pillow on the bed and they were all lumpy. The work desk was old sticky and peeling laminate. No drain cap in the bathroom sink so I had to place a cup over the drain for fear of something crawling out. I found long blond and brunette hair everywhere including between the sheets. I was solo and am bald. Don’t stay in room 402 because it across the hall from the cleaning room. You hear buckets and carts rolling down the tile hall late at night and early morning. Not consistent but enough to annoy. Also, no fridge, coffee maker or microwave. Otherwise it’s a budget friendly place with no frills and close to all the action. A very walkable location.

Self

6/10

Pleasant

29 Mar 2026

Barbara

AC worked well.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Paul

Thank you for the nice stay. We’re looking forward to returning this weekend. This will be easy as our go-to place when traveling through Panama City for overnights. Thanks for a decent room at a reasonable price. Breakfast is not in the hotel but a 30 foot walk to next door. Just for those expecting that to be in the hotel, it’s only available next door and give yourself some time to get it as the service is a bit slower for hot meals.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Clean room, good location. onsite self parking. In room safe

Self

10/10

Exceptional

25 Mar 2026

James

Really nice hotel with helpful staff and located in a very nice, safe area. Plenty of good restaurants, especially the pizza at Lucca across the street!

Self

2/10

Poor

23 Mar 2026

This hotel was a nightmare. I arrived at Panama City from Ecuador at 8:30pm, but NO Shuttle was available as they advertised on Expedia, and even worse, there was no one to answer the phone at all.

I emailed, texted, and called the hotel right after I received the book confirmation from Expedia and the day BEFORE my arrival because it was my first time to visit Panama.

The property NEVER responded, so I had to call Expedia at the airport after my arrival. Long story short, Expedia could NOT reach them, either, and told me to take Taxi to get to the hotel almost midnight. I did not know whether there was anyone to check in at that time, so I had to request to cancel the booking and get refund.

I am very disappointed with Expedia's listing recently because I had a few unpleasant experiences with bookings on Expedia. I wish Expedia had a system to validate the listings and knew the properties' advertisement is honest.

Self

8/10

Excellent

21 Mar 2026

Danny

i could hear another room water running throughout when flushing. but the staffs are super friendly .

Self

6/10

Pleasant

21 Mar 2026

Laureen

This place is pretty rundown. Lacking in basic comfort like tissues and extra towels. Not particularly clean either.

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Rojay

Wonderful location, in close proximity to many main attractions. Great stay, wonderful staff and a beautiful hotel.

Partner

8/10

Excellent

20 Mar 2026

David

For the price this was an excellent stay. Very good restaurants closeby. The WiFi isn’t that well though. It’s very slow.

Self

8/10

Excellent

19 Mar 2026

Dean

The hotel is simple but nice. We stayed in the junior suite which was spacious and clean. The staff was cordial. We would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Moira

Hotel in a very convenient location. On this occasion as the Queen rooms were not available we booked a junior suite which we thought would be one of the rooms with a kitchenette area however it was a rather strange room with a lounge area and a bath in the bathroom. There was supposed to be a coffee machine according to the booking but there wasn’t one - they provided one. Unfortunately the room was on the seventh floor and the WiFi does not work well on the area of that floor. In general the room and hotel were fine. AC TV etc worked well.

Partner

6/10

Pleasant

16 Mar 2026

usene anthony

No kitchen

Family

8/10

Excellent

15 Mar 2026

Lois

Comfortable beds and clean rooms

Self

10/10

Exceptional

15 Mar 2026

Maria I

10/10

Exceptional

14 Mar 2026

Darryl

Room and neighborhood had everything I needed, staff was professional and courteous, we enjoyed our stay

Family

8/10

Excellent

13 Mar 2026

Radha

Need to have a kettle and coffee making facilities in the room

Partner

10/10

Exceptional

12 Mar 2026

Shana

Hotel was very clean and staff was very kind

Leisure Partner

8/10

Excellent

10 Mar 2026

Roger

could not ask for more, clean convenient

10/10

Exceptional

10 Mar 2026

Erin

We always stay at the Principe when we go to the City. Great Location, great price and very clean and comfor

8/10

Excellent

08 Mar 2026

Frantzy

Best spot, everything is near and easy to get by.

Family

10/10

Exceptional

05 Mar 2026

John

My girlfriend and I had a great 3-day stat at the Principe hotel in Feb 2026 for a phenomenal price. The hotel was very nice, quite and clean with large rooms. We actually got moved right away to a far larger room (for no charge) because the A/C in our first room was not working properly. The staff could not have been nicer. The location of the property in the nice and safe Congrejo neighborhood was great, with plenty of good restaurants steps away. In truth, the Principe was one of the best stays/deal I have ever had in my travels.

Partner

10/10

Exceptional

04 Mar 2026

Hana

Good location, large comfortable rooms

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Richard

Good onsite restaurant.

Partner

8/10

Excellent

02 Mar 2026

Sidney

Very convenient. A convenient store that also has a small and affordable restaurant is just next door (opens 24/7)

Friends

4/10

Poor

02 Mar 2026

Ronald

Plain Jane room, not clean

Partner

8/10

Excellent

02 Mar 2026

Yechiel

The room was clean.
Staff was friendly
Good location

No water heater to make Coffee or Tea in the room
No water heater to make Coffee or Tea in the hotel lobby.

Family

6/10

Pleasant

01 Mar 2026

Christopher

Staff wasn’t too kind. Had to ask multiple times for new towels before I got any

6/10

Pleasant

01 Mar 2026

Delano

It’s my first time in Panama, I had fun. I have a couple of suggestions and feedbacks.
Upon arriving to my hotel, the two young ladies at the reception desk were amazing and even if I didn’t wanted to stay there, their radiant energy and smile would make me consider otherwise. The bell men were also Nice to us, one in particular Tall and brown (shoutout to you my good sir)
The room was good for my liking, however the bathroom toilet doesn’t flush so strongly, hot water was present in the shower and that was great. It would be nice if all rooms had a refrigerator or a microwave. However, I wasn’t phased too much due to the 24/7 supermarket next door, Great location. Internet, the WiFi from the room was not the best we had to be going in the lobby to use it, one of the young lady said she’d set up a router for faster speed, not sure if it was done but the gesture was kind.
Having to pay $20 for a visitor in a hotel that is NOT all inclusive was pretty NEW for me, but hey? We did it anyway. Housekeeper’s were very friendly!! Very. They would come daily to clean and that was amazing.
The pool area was relaxing. I think it closed off early and the pool chairs needed some cleaning.

Friends

4/10

Poor

28 Feb 2026

Adam

They don’t let you check in even a minute before 3 o’clock. Their lobby looks like a flop house with people waiting to get into their rooms. I guess they think we don’t realize rooms get cleaned all morning not just at 3 o’clock. No Internet in the lobby. We finally get our room and the Internet is so bad it’s unusable. Call a half a dozen times and they just keep lying when they know their Internet is terrible. The next day I said if you can’t offer better Internet, then I’m leaving. Then they put me in another room that had better Internet. Told me to pack up the room is ready. I pack up and go down and they’re just starting to clean it and I have to stand in the hallway for a half an hour. I asked to speak to the manager nine times with an excuse every time. The staff will not let you speak to the manager to complain about the service. The lady the front desk should not be working with public right from the second we walked in. she was miserable and unruly. I’ve stayed here twice before and it’s never been a problem, I will never go back.

Partner

4/10

Poor

28 Feb 2026

Jennifer

Room was shabby, thin walls, no amenities

10/10

Exceptional

27 Feb 2026

Eduardo

Excellent

8/10

Excellent

27 Feb 2026

Patrick

Well worth the price

Self

10/10

Exceptional

27 Feb 2026

Moira

Upgraded so large room. Good airconditioning. TV with English channels. Good location. Friendly staff. Good wifi

Partner

10/10

Exceptional

26 Feb 2026

Moira

Upgraded room was pleasant with good airconditioning and TV with some English channels. WiFi worked okay.
Appreciated the coffee maker. Pool on the 3rd floor was small but pleasant to cool off.

Partner

8/10

Excellent

26 Feb 2026

William

Very nice hotel with a great location at a low price.

6/10

Pleasant

26 Feb 2026

Edward

Staff was excellent. Very friendly and helpful. While I appreciated the upgrade to the suite, most of the living room furniture should have been donated to Goodwill.

Self

8/10

Excellent

26 Feb 2026

Lisa

Nice. Budget place to stay.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Robert

The room was super clean and very comfortable

Self

10/10

Exceptional

24 Feb 2026

Linda

Great spot, clean and nice room. The reception was kind and friendly when I arrived after my 12 hour flight.

Definitely will go back when I do my city errands

10/10

Exceptional

24 Feb 2026

Jerone

The hotel was clean and staff was very courteous.

10/10

Exceptional

24 Feb 2026

Robert

Clean room, no frills w/o refrigerator, coffee/tea maker & restaurant. Cesar, the desk clerk went out of his way to find the address of the car rental agency. He was kind, patient and used his experience of knowing Panama City to find the address. One warning is the hotel doesn’t have an airport shuttle which was advertised on hotels.com website.

Self

8/10

Excellent

24 Feb 2026

Jesus

The staff was very friendly and accommodating. Rooms were clean. Good location with shopping and restaurants close by. There was some noise from the traffic and a restaurant across the street. I would stay here again.

Self

10/10

Exceptional

23 Feb 2026

Kenneth

Always nice

8/10

Excellent

23 Feb 2026

Oscar

Staff was friendly and helpful. Location was great with many good restaurants.

Partner

10/10

Exceptional

23 Feb 2026

Alexander

I had an outstanding experience at Principe Hotel. From the moment I arrived, everything was smooth and professional. Check-in was quick and flawless, and the staff was friendly, helpful, and attentive throughout my stay.

The hotel is ultra clean — not just the room, but the entire property. My room was very comfortable with a well-made bed and quality linens. The shower pressure was excellent, which made a big difference after long days out in the city. Everything in the room worked properly and felt well maintained.

One of the best parts of this hotel is the location. It’s centrally located in the heart of the city, surrounded by lively streets and a wide variety of great restaurants, cafés, and shops within walking distance. Despite being in such a vibrant area, the noise level inside the hotel was minimal. I was able to sleep comfortably without disturbances, which I really appreciated.

Only minor con: The TV remote could work better — it likely just needs fresh batteries. A small fix that would make the in-room experience even better.

Overall, this was a true 5-star experience for me. Clean, comfortable, great staff, perfect location, and peaceful at night. I would absolutely stay here again and highly recommend it to anyone visiting the area.

10/10

Exceptional

22 Feb 2026

Artina

Staff was great and friendly. Room was clean and loved the view. Was surprised there were no washcloths but that’s probably a cultural thing. I know to bring my own for next time.

Family

6/10

Pleasant

22 Feb 2026

Florence

PRO: Very affordable. The hotel location is great. Lots of restaurants, shops, services within walking distance of the hotel. Staff were friendly and professional. Room was spacious, clean and reasonably modern. CONS: Wifi barely worked. Was down for days. Staff acted surprised when we reported the issue despite MONTHS of reviews calling out wifi issues. This was very inconvenient. Would not return.

Family

6/10

Pleasant

20 Feb 2026

Kevin Euclid

Don’t get me wrong it’s a nice place but they need to upgrade there WiFi is not work well.
They didn’t even give you the option to rent a fridge if you needed one for the smaller queen rooms
You must always give the customer the option.
Just my perspective.

An just a hint please get your bath drains treated for insect please.

I hope my advice helps you prove your service

Otherwise the staff is pleasant

8/10

Excellent

19 Feb 2026

Carlos

No había agua para tomar en las habitaciones

10/10

Exceptional

19 Feb 2026

JOSE

The staff was courteous and the hotel always was clean including my room.

Self

10/10

Exceptional

19 Feb 2026

Anastasios

Rooms were clean, i enjoyed my stay!

10/10

Exceptional

18 Feb 2026

Gocha

Very good and excellent

Self

10/10

Exceptional

18 Feb 2026

John

Room was clean, front desk was helpful. May not stay here again, only because i need a microwave and fridge. But otherwise it is very well located

Family

8/10

Excellent

18 Feb 2026

Heather

We had a big suite (we got upgraded) with full kitchen and seating area. The water was all lukewarm (not hot), but otherwise all was good.

Friends

8/10

Excellent

17 Feb 2026

Lois

Comfy beds and clean rooms- unprofessional staff who could use some pointers on customer service- and how to greet and welcome guests in and out through the day. Rental car company in small hotel lobby overwhelms the place and disregard guests as an impediment to their not very friendly services.

Self

8/10

Excellent

17 Feb 2026

Lailani

Problem with the internet connection
Over all it was great

Self

10/10

Exceptional

16 Feb 2026

Dariel

Room had a few stains but all good, very clean.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Roberto

View and staff were great

Leisure Partner

10/10

Exceptional

16 Feb 2026

Mary

Everything was great!

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Karen

I had a good stay at Principe suite. The hote,l room and bathroom were very clean and presented well. Staff were helpful . Good llocation in Panama city. I would recommend if you are travelling to Panama.

Leisure Self

10/10

Exceptional

15 Feb 2026

Julissa

The room was wonderful and clean de only thing not enough towels

6/10

Pleasant

12 Feb 2026

Edgar

Room fine, front desk.....dry. Several times I greet them \"Good morning or good evening\" Zero answer.

Business

10/10

Exceptional

11 Feb 2026

Agnes

Amazing staff, very helpfull.

Partner

10/10

Exceptional

08 Feb 2026

Michael

Excellent staff and excellent clean large room in great location !!!

8/10

Excellent

08 Feb 2026

Oscar

Great location, and staff was helpful and friendly

10/10

Exceptional

08 Feb 2026

Laurie

Very friendly staff

8/10

Excellent

07 Feb 2026

Oscar

Location was great, walkable, close to variety of restaurants. Staff was helpful and friendly. I wished the rooms had refrigerator and better WiFi.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

David

Room was clean, location was good.

Leisure Partner

8/10

Excellent

03 Feb 2026

kevin

Room was spacious and clean. But we had no water from 9 pm first night til late afternoon the second day. Inexcusable. No way to wash or flush the toilet. Like hotelling it a third world country.

Partner

8/10

Excellent

02 Feb 2026

Jalisa

Clean

6/10

Pleasant

01 Feb 2026

Alvaro

The wifi Ford not work most of the time

10/10