Hôtel Spa Excelsior

10/10

Exceptional

04 Mar 2026

Kayla

I have stayed at this hotel twice. Both times we had a nice experience however, I would confirm if your room has been renovated. The first time we stayed, the room seemed a bit out of date… But the second time our room was a renovated one and everything was perfect.

Family_with_children

8/10

Excellent

02 Mar 2026

Eric

Great and cozy. Pool Area was really hot though. Great spa area outdoor.

Family_with_children

6/10

Pleasant

28 Feb 2026

Marie-Faydi

Yes the staff is very nice

Family_with_children

8/10

Excellent

18 Feb 2026

Sabrina

le personnel est toujours très courtois

Friends_and_family Friends

10/10

Exceptional

17 Feb 2026

Francine

La chambre était très propre, le personnel très courtois.

Partner

8/10

Excellent

17 Feb 2026

Alastair

Front desk staff were lovely

Friends_and_family Family

6/10

Pleasant

17 Feb 2026

Nathalie

Chambre propre mais vieillot, a besoin d’un peu d’amour. Très bon rapport qualité prix

Partner

10/10

Exceptional

09 Feb 2026

Arnaud

All was perfect, the staff was kind and communication was good. I recommand

10/10

Exceptional

05 Feb 2026

Mahmoud

Nice

8/10

Excellent

23 Jan 2026

Caroline

Staff-super !
Nice pool !
Clean room !
Bed - could be more confortable

Business

10/10

Exceptional

17 Jan 2026

Eric

We were looking for a quick romantic weekend getaway... We had a remarkable time between massages, finnish sauna, jacuzzi and indoor pool... We stayed in the President suite which was clean, spacious and cozy. We are looking forward to other great weekend ahead!

Leisure

10/10

Exceptional

07 Jan 2026

Chrystian

Parking was easy and the restaurant had a great menu for the new year party.

Leisure Family

10/10

Exceptional

05 Jan 2026

Natalie

The staff were very courteous and the room was clean. However, there was no shampoo or conditioner provided at the property

Leisure Family

10/10

Exceptional

04 Jan 2026

Mandy

Staff is friendly. Pool was nice.

Leisure Family

4/10

Poor

04 Jan 2026

Marie-Josée

Very old, no salt in driveway eventhough there was hail

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Anna

Remote control of TV didn't work properly, we couldn't control the volume and had to stand up to change it all the time.
Also there's no the option to control heating inside thr room. Was too hot and generator worked too loud. One of us couldn't sleep the whole night.

10/10

Exceptional

30 Dec 2025

Fiona

Room spotless. Nice pool & dinner. Wasn't t brave enough to step out into the snow to try out the sauna.

Self

10/10

Exceptional

28 Dec 2025

Isabelle

Very clean hotel and room, access to dry Sauna and several hot pools. Staff was really welcoming and available without pushing to much. Same good experience with the restaurant in the Hotel. Excellent service and food!😍

Friends_and_family Family

4/10

Poor

27 Dec 2025

Lindsay

Although the staff was nice, the rest was not so good. We got there on Tuesday night, we declined room service as we stated we had only gotten there past 8:30pm therefore, we didn't need room service. And we never were offered room service before we left on Friday at 11:30am. We expected room service on Thursday, but by 4pm, we realized it was not going to happen. We had to ask for new towels, take our own trash out to a room in the lobby and we had to take our dirty towels there. We had two rooms and we had to do the same for both rooms. My daughter and hubby had to work remotely and the WIFI stopped working midday and was installe for the rest of our stay. And it was so cold at the hotel restaurant that we had to rush to eat so we did not catch a cold. Other guests were complaining. They were using space heaters but it was not enough. It is sad as it is a really nice place.

6/10

Pleasant

24 Dec 2025

stephane

Le chauffage ne fournissait pas il fesait froid.

Leisure Partner

10/10

Exceptional

21 Dec 2025

clara

Clean room ,staff very kind, parking was easy , breakfast was good. Massage was excellent.
Only 1 problem i was on 3th and no hot water to take a shower.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Daniel

Très bien comme hôtel bon service et resto Amadeus très bien table d'hote

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

kim

Staff was very courteous. The spa facility was great and so was the restaurant.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Marie

Le personnel est serviable mais l’hôte est vieillot

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Pete

We stayed two nights and were very pleased with everything except that we could not control the room temperature as it seemed to be preset. No matter what we did, it kept it to one temperature. A bit too cool for just lounging but we had extra sweaters which made things better.

Leisure Partner

8/10

Excellent

13 Nov 2025

Karina

Le personnel est très gentil!

Business

4/10

Poor

02 Nov 2025

Jennifer

No heat , dirty, no working phone, broken fridge , Bally sheets. Smelly jacuzzi

Partner

10/10

Exceptional

31 Oct 2025

Daniel

Nice place. Staff was friendly and nice. Presidents suite was big and clean. Maybe needs a bit of TLC but would definitely stay again.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Nicole

We enjoyed a one night stay. Kids enjoyed the pools and hot tub. Just what we were looking for, close to the restaurant we were going to.

8/10

Excellent

18 Oct 2025

Sara

Sympa et confortable
Un up date déco est de mise
Nourriture bien et portion généreuse table d’hôte excellente!
mais un petit nettoyage de la salle verrière serait à faire bord de fenêtre
Accumulation de saleté
Chambre Spa et piscine propre
Josée est extraordinaire comme Masso :)
Très bon rapport qualité prix pour une escapade last minute :)

Friends_and_family Friends

8/10

Excellent

18 Oct 2025

Joel

The property is the cheapest around. Nice place for adults with littke amount of kids.

A significant investment into the property could make it magical.

Leisure Partner

8/10

Excellent

08 Oct 2025

Antoine

Very nice place the Spa was amazing

10/10

Exceptional

27 Sep 2025

Julie

4 étoiles sur 5

Séjour très agréable dans l'ensemble, la chambre était superbe et très propre.
Le faux foyer dans la chambre n'était pas fonctionnel et dans la soirée nous avons constaté la présence de petites fourmis sur le bureau principal, ce qui nous a assez déplu au final.
Le sayna extérieur n'était pas fonctionnel non plus.
Sinon, très bel hotel dans l'ensemble.

Partner

10/10

Exceptional

25 Sep 2025

Josianne

Je suis allée plusieurs fois et c'est la première fois où jai un aussi mauvais service de la réceptionniste! Super bête, abrupte et sur la defensive.

Self

8/10

Excellent

07 Sep 2025

Bedros

In general the cleanless is good and prices not high

Leisure Partner

8/10

Excellent

03 Sep 2025

David

Property is dated but clean and well maintained. This hotel probably looked chic and upscale 30 years ago. A god choice for a night or two in beautiful St Adele area.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Verified traveler

Was really good!
But if you want something relax , just to let you know that there's a lot of families.
So yesterday at my supper 🍽 time it was terrible with the noise and the parents that didn't stop to talk loud with them .
I love kids , i work with kids but in a restaurant that you pay expensive or not , you must have your quality time

10/10

Exceptional

31 Aug 2025

Sylvie

Great price and super nice front desk people. Great amenities with inside and outside pool. My go to hotel when visiting family

8/10

Excellent

27 Aug 2025

Raymond

The hotel is quiet and comfortable. Pool, hot tubs and sauna are appreciated. The in house restaurant is excellent and affordable.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Mildred

Excellent

Leisure Partner

8/10

Excellent

18 Aug 2025

Connie

Potentiel est la mais ils font rien

L’hotel a beaucoup de potentiel mais besoin de renovation…. Pour ceux qui veut aller a Alice au pays des merveilles.. 2 min a pied!

Malheureusement… je voyais massage pour enfants mais c’etait pas disponible finalement

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Grant

Accessibility

Nice hotel - should have did a bit more homework - after I booked I saw that I could have claimed a 10% bonus - CA 10 .- probably a gift from government for holidaying in Canada - Did virtual agent right after it was booked and eventhough hadn’t paid fully for trip yet - was denied - also I have one total knee replacement and am on a waiting list to have the other one done- who would think that a highly rated hotel would have no elevator- only had to deal with 3 flights of stairs-hotel had no vacancies on main floor- guess I should have stayed home

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Inesa

Quiet

6/10

Pleasant

16 Aug 2025

Jayde

We enjoyed our stay, wish the spa was better

6/10

Pleasant

15 Aug 2025

Serge

Piscine extérieure à besoin d’être peinte.Et je n’aime pas trop les chambres avec des tapis.
Lit très confortable et propre.

Leisure Partner

8/10

Excellent

14 Aug 2025

Johanne

The beds and pillows were very comfortable. The renovated and clean bathroom made up for some areas in the room which needed a good wipe down such as patio doors and door frames. The spa in the hotel was a beautiful surprise with incredible service. Staff at the hotel very pleasant.

Leisure Family

10/10

Exceptional

10 Aug 2025

Helene

Everything was amazing.

8/10

Excellent

10 Aug 2025

Johanne

Good hôtel to stay when visiting the amusement parks in the area. Two pools, fun for kids, good family place. Comfortable rooms but the hotel and facilities could use a refresh.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

André

Endroit propre mais besoin de rénovation. Lit désuet.

Partner

10/10

Exceptional

27 Jul 2025

kenneth

The pool areas were awesome. The hot tubs were great!

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Sivanathan

Very good

6/10

Pleasant

22 Jul 2025

Aravinthan

Had a hard time claiming upstairs by the steps for 3rd floor room

10/10

Exceptional

18 Jul 2025

MANISH

Very good

6/10

Pleasant

15 Jul 2025

Mahrad

Cold room

Our room located on top of lobby and was cold at 16 C
We had no control of temperature in room. We had to go ask security at 2 am to make our room warmer

Partner

10/10

Exceptional

12 Jul 2025

Helene

After several stays here we are always satisfied with the beautiful establishment.

Leisure Family

4/10

Poor

12 Jul 2025

Gavith

Okay

8/10

Excellent

09 Jul 2025

Teresa

Highlight of this hotel was the pool (you can actually do lengths), 2 hot tubs, and the sauna. The restaurant was also excellent! The rooms could use an upgrade.

Leisure Partner

6/10

Pleasant

08 Jul 2025

Michel

Nice location but needs upgrading.

6/10

Pleasant

05 Jul 2025

PASCAL

Piscine BOUILLANTE

La piscine étaient terriblement trop chaude, et le super propriétaire mettais la toile sur la piscine le soir ce qui fesait que l'eau était encore plus chaude le lendemain ??? Rien pour ce rafraîchir durant les chaleur d'été ! Un propriétaire qui ne comprend pas comment ca fonctionne selon les saisons !

Self

10/10

Exceptional

26 Jun 2025

Brian

parfait très bon service!

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Thibaut

Pas pire , pas comme dans mes attentes

Leisure Family

10/10

Exceptional

15 Jun 2025

Khalid Waleed

The romantic room was great

Leisure Partner

10/10

Exceptional

31 May 2025

Jean Claude

Beau site.

Leisure Partner

6/10

Pleasant

30 May 2025

Nancy A

Pros: Pristine bathroom, Nespresso machine, nice pool
Cons: A huge one - no cable TV -- only streaming, meaning you check in only to not relax but have huge frustration trying to log on to some streaming service, which likely will not work if you're not from Canada. I pray this isn't a trend catching on at other hotels - to not be able to check into a hotel and simply flip on the TV and watch the local news would be a shame.

Leisure Self

10/10

Exceptional

28 May 2025

Chad

Very friendly staff. No issues with anything.

10/10

Exceptional

21 May 2025

Serge

Everything was perfect!

2/10

Poor

18 May 2025

ION DRAGOS

The air conditioner was not functional. On Saturday morning, I informed the receptionist that my room was very hot. During the night, the temperature reached 82°F. At around 3:00 PM, my wife reported the issue again. A few minutes later, the owner informed us that there was a problem with the A/C unit and provided a portable fan, assuring us that repairs would be made in the afternoon. However, by 6:20 PM, the issue remained unresolved, so we decided to leave the facility. We departed 17 hours earlier than planned, as our check-out was originally scheduled for today at 11:00 AM

10/10

Exceptional

18 May 2025

Judith

I love to go there.
The staff is very helpful and friendly 🙂.
I recommend it if you want a quiet getaway.

Leisure Friends

10/10

Exceptional

14 May 2025

THERESA

Could use some upgrades, but what a gem of a place!!

Leisure Family

4/10

Poor

02 May 2025

Isabelle

L'eau de la piscine était poisseuse. Les rebords avaient des algues.
Les murs sont très minces, on entend les voisins.
L'endroit a besoin d'être rafraichi.

Friends_and_family Family

6/10

Pleasant

23 Apr 2025

Nancy

Good amenities but property is fairly outdated.

Leisure Friends

10/10

Exceptional

18 Apr 2025

Bruce

Great hotel and the restaurant is awesome

10/10

Exceptional

05 Apr 2025

Fournelle,

Incident à la piscine!!! 8 auto patrouilles de la SQ à 17:45???

Leisure Partner

8/10

Excellent

02 Apr 2025

Hooman

Good

10/10

Exceptional

21 Mar 2025

Michael

Second stay here. Same level of quality as the first time. Always very friendly and helpful service from all staff.
Extremely comfortable bed, especially good for bad backs. Room and property in general is very clean. Love the pool and hot tubs (indoor and outdoor). Will be staying here again.

Business Partner

8/10

Excellent

17 Mar 2025

Nathalie

Great front desk service.
Beautiful dry sauna
Parking- something to rethink
Comfortable bed

Leisure

6/10

Pleasant

12 Mar 2025

David

Old and dirty I guess is what I would say

Leisure Friends

10/10

Exceptional

12 Mar 2025

Michael

Great property, conveniently located for my needs. Very clean. Staff are friendly and helpful. Nice pool and hot tubs (indoor and outdoor). There's a very nice restaurant and bar onsite as well. Looking forward to staying here again.

Business Partner

8/10

Excellent

10 Mar 2025

Sima

There was an unusual incident, some hours of mess in the hotel, présence of fire fighters and non-stop alarm ringing that affected our stay, especially in the middle of massage treatment, and hotel staff didn't want to take responsibility, because the problem came from the outside! No reimbursement, no accomodation, we have just accepted the situation because we didn't want to ruin our trip.

2/10

Poor

09 Mar 2025

zohreh

The heating system does not work the room was freezing during the night. We stayed here with other two families and I can say it was not satisfied experience

8/10

Excellent

08 Mar 2025

John

Older hotel but well kept up and not a cookie cutter hotel like the franchise hotels. Hot tub was great after a ski.

Leisure

10/10

Exceptional

05 Mar 2025

Liette

Belle piscine, bon restaurant.

Leisure Family

4/10

Poor

25 Feb 2025

Daniel

l'hotel était correct , mais ma reservation par expédia a eu des ratés , une chance qu'il restait une chambre de libre car expedia n'avait pas fait ma réservation correctement

6/10

Pleasant

20 Feb 2025

Marni

Rudest front staff ever. I don’t think the owner cares.

Leisure Family

10/10

Exceptional

15 Feb 2025

Laura

10/10 in every aspect! Beautiful location hotel was very nice and the dining was perfect!! I will be returning for sure

Leisure Partner

6/10

Pleasant

10 Feb 2025

Kent

I do really like this hotel for what we are looking for. It is in a nice location to access several good local ski hills, and the big hill at Sauvere. It is a nice old school hotel with a lovely little restaurant. There was a little mix up with the booking, but that staff was very accommodating and came up with a solution. The price was ok. Only 1 of the outdoor hot tubs was working, and the other was at 90 degrees, though not sure if that was a patron fault and left it open, or if there was an issue. The indoor hot tub was nice, newer than the one last time we stayed there. Overall, it was good for a quick family ski trip weekend, where the focus was on getting as much skiing in, with some added comforts after. Would go back.

Leisure Family

6/10

Pleasant

07 Feb 2025

Robert

It seemed that the presentation of the hotel, in the app, over exaggerated the actual hotel features, the hotel was cold, did not offer a complimentary breakfast.

10/10

Exceptional

29 Jan 2025

lagacé

magnifique

Partner

4/10

Poor

25 Jan 2025

Roberto

This hotel needs to be restored badly. Shower is one of those old phone booth types from the 80’s. I needed to run the water for over 10 mins only to have a fast lukewarm shower. I needed to call reception and found an old broken phone missing most of the keys. Nowhere to plug in your phone. Had to unplug coffee maker. Check in was very good though with nice service.

Leisure Self

10/10

Exceptional

20 Jan 2025

Angie

Great place

10/10

Exceptional

19 Jan 2025

Patricia

Nice and cozy!

6/10

Pleasant

08 Jan 2025

Beverly

We first visited several years ago and found that the whole place needs some updates. The service in the restaurant needs improvement. They were very short staffed. The pool is still great.

6/10

Pleasant

07 Jan 2025

tracy

The staff at this hotel were friendly and helpful. The bed confortable. The towels ok, but not big enough and one had a brown mark? The hotel is in need of an update, pool area was ok, but the pool water seemed cloudy and there was a rim of scum buildup. The hottub was cleaned the 3rd day were there, it should be cleaned daily. The waitress at the restaurant was nice but the food was below average and expensive considering the quality. Cheese on pizza was not stringy and the sauce was none existant. Room was ok. nothing fancy. All the furniture looked old and used, the carpet although vacuumed, could be changed as well.

Leisure Partner

10/10

Exceptional

05 Jan 2025

Vicki

I brought my elder mom for weekend away and we were well accommodated.

Leisure

2/10

Poor

04 Jan 2025

Domenico

Pictures are old and misleading! Booked another hotel!

8/10

Excellent

30 Dec 2024

Charles

Check in is too late

Leisure Family

6/10

Pleasant

28 Dec 2024

Steve

Average at best.

Well, it was for a skit trip getaway with my son. Check in is at 4pm. We arrived at 3:55, was made to sit till 4:40 with our bag since our room wasn't ready while watching others get their rooms. Room is average. Stained bed, lamps, damaged doors with missing paint in bathroom, could not use the whirlpool tub since the tub plug was broken. No elevators so if you have big bags or carry your ski equipment, you better like stairs lol. Hot tubs outside were cold. I am definitely not coming back.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Nitai

The installations were nice. But the temperature of the outside Hot tub wasn't adequate and would not heat up.

Leisure Partner

8/10

Excellent

28 Dec 2024

Patricia

Our room was good, beds were comfortable. Shower had great water pressure. My only complaint would be the dull lighting making reading difficult.